HP 4200, 43 Service Bulletin

2 Service approach

Contents

Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Parts and supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Ordering information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Related documentation and software . . . . . . . . . . . . . . . . . . . . . . . . . 28

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

HP-authorized resellers and support . . . . . . . . . . . . . . . . . . . . . . . 29

HP service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

HP PartnerCare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Worldwide service and support offices. . . . . . . . . . . . . . . . . . . . . . 30

Print-cartridge information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Refilled print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Recycling print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Returns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . . . . . . . . . . 32

Limited warranty for toner cartridge life . . . . . . . . . . . . . . . . . . . . . . . . 33

Q2431-90912 Chapter 2 Service approach 27

Service approach

Repair of the printer normally begins with the use of the printer’s internal diagnostics in
conjunction with the troubleshooting procedures that are described in chapter 7. When a faulty
part is located, repair is generally accomplished by assembly-level replacement of field­replaceable units (FRUs) (listed in chapter 8). Some mechanical assemblies might be repaired at
the subassembly level. Hewlett-Packard does not support replacement of components on printed
circuit boards.

Parts and supplies

Orderi ng information

Chapter 8 of this manual contains FRU and accessory part numbers. Replacement parts can be
ordered from the HP Services. Go to http://www.hp.com/go/parts for information about ordering
service parts in your area. Go to http://www.hp.com/go/partsinfo for the online HP service parts
identification tool (HP PartSurfer).

Use only the accessories that are specifically designed for this printer. Order accessories from
an authorized service or support provider, or online at http://www.hp.com (for more information,
see chapter 8).

Related documentation and software

Order documentation and software from the sites listed in table 14.

Support

Table 14. Technical support websites

HP Connect Online.

(for HP partners)

HP Customer Care Online.

Software drivers, support
documentation, and answers to
frequently asked questions.

HP Technical Training.

Classes and schedules.

Parts.

Parts information.

http://www.connect-online.hp.com

HP Connect Online is an Internet site that is created
exclusively for our partners. You can easily find all the HP
information tha t y ou n eed for your daily business . A nd y ou
can get it earlier than from any other site

http://www.hp.com

Select your country/region in the “select a country or
region” field on the web page. Select the support block.

USA: http://www.partner.americas.hp.com
Canada: http://www.canada.hp.com
Asia: http://partnercare.asiapac.hp.com
Latin America: http://www.conecta.latinamerica.hp.com

Ordering: http://www.hp.com/go/parts

Identifying: http://www.hp.com/go/partsinfo

.

28 Service approach Q2431-90912

HP provides free telephone support during the product warranty period. When you call, you will
be connected to a responsive team waiting to help you. For the number you should call in your
country/region, see the support sheet that came in the box with your printer. Before calling have
the following information available:

● product name (for example, HP LaserJet 4300 dtns)

● product serial number (found on the underside of the control-panel door.

● the date of purchase of your printer and a description of the problem you are

experiencing

Test the software installation. Attempt to print a test page from the software program. Try
reinstalling the software. If reinstalling the software does not correct the problem, see the
Readme file on the CD-ROM that came with the printer, or call the phone number for your
country/region (phone numbers are listed on the support sheet that came in the box with the
printer). You can also find answers to frequently asked questions at the following websites:

● htpp//:www.hp.com/support/lj4200

● htpp//:www.hp.com/support/lj4300

HP-authorized resellers and support

To locate HP-authorized resellers and support, call (1) [phone] in the U.S. or
(1) ( 800 ) 387-3867 in Cana da. See “Worldwide service and support offices” on page 30 for
areas outside of North America.

HP service agreements

For information about HP service agreements, call (1) [phone] in the U.S. or (1) (800)
268-1221 in Canada.

HP PartnerCare

You can use the following information to contact HP PartnerCare:

● for PartnerShip Web, http://www.partner.americas.hp.com

● for Connect Online, http://www.connect-online.hp.com

● for Asia Pacific countries/regions, http://partnercare.asiapac.hp.com

● for Canada Partner, http://www.canada.hp.com

● for Latin America, http://www.conecta.latinamerica.hp.com

Q2431-90912 Chapter 2 Service approach 29

Worldwide service and support offices

● For the U.S., call (1) [phone] Monday through Friday from 6 A.M. to 6 P.M.,

Mountain time.

● For Canada, call (1) [phone] or (1) [phone] Monday through Friday

from 8

● For customers outside of North America, use the following list and call the

appropriate telephone number for the country/region.

Europe

A.M. to 8 P.M., Mountain time.

● Austria: 43 (0)810 00 6080

● Belgium

Dutch: 32 (0)2 626-8806
French: 32 (0)2 626-8806

● Czech Republic: 42 (0)2 6130 7310

● Denmark: [phone]

● International English: [phone]

● Finland: 358 (0)203 47 288

● France: 33 (0)1 43 62 34 34

● Germany: 49 (0)180 52 58 143

● Greece: [phone]

● Hungary: [phone]

● Ireland: [phone]

● Italy: 39 02 264 10350

Africa and Middle East

● Egypt: [phone]

● International English: [phone]

● Israel: [phone]

● South Africa

Inside RSA: 086 000 1030
Outside RSA: [phone]

Asia-Pacific

● Netherlands: 31 (0)20 606 8751

● Norway: 47 22 11 6299

● Poland: [phone]

● Portugal: 351 21 3176333

● Romania: [phone] (or 01 3154442)

● Russian Federation

Moscow: [phone]
St. Petersburg: [phone]

● Spain: [phone]

● Sweden: [phone]

● Switzerland: [phone]

● Turkey: [phone]

● Ukraine: [phone]

● U.K.: [phone]

● United Arab Emirates, Bahrain, Jordan, Kuwait,

Lebanon, Oman, Palestine, Qatar, Saudi Arabia,
and Yemen: 971 4 883 8454

● Australia: [phone]

● China: [phone]

● Hong Kong SAR: [phone]

● India: [phone]

● Indonesia: [phone]

● Japan: [phone]

● Republic of Korea

● Malaysia: [phone]

● New Zealand: [phone]

● Philippines: [phone]

● Singapore: [phone]

● Taiwan: [phone]

● Thailand: [phone]

● Vietnam: [phone]

Seoul: [phone]
Outside Seoul: 080 999-0700

Latin America

● Argentina: 0810-555-5520

● Brazil

Greater Sao Paulo: (11) 3747-7799
Outside Greate r São Paulo: 0800-157751

● Chile: 800-22-5547

● Guatemala: 800-999-5305

● Mexico

Mexico City: 52-58-9922
Outside Mexico City: 01-800-472-6684

● Peru: 0-0800-10111

● Puerto Rico: 1-877-2320-589

● Venezuela

Caracas: 207 8488
Outside Caracas: 800 47 777

30 Service approach Q2431-90912

Print-cartridge inf or mation

The print cartridge is designed to simplify replacement of the major consumable parts. The print
cartridge contains the printing drum and a supply of toner.

At five-percent page coverage, a print cartridge prints approximately 12,000 pages (for the
HP LaserJet 4200) or 18,000 pages (for the HP LaserJet 4300). A print cartridge might print
fewer pages if it is routinely used to print with dense ink coverage, or print more pages when it is
routinely used to print pages with less ink coverage (such as short memos). If EconoMode or
small media is always used, however, the toner supply might outlast the mechanical parts in the
print cartridge.

Refilled print cartridges

While Hewlett-Packard does not prohibit the use of refilled print cartridges during the warranty
period or while the printer is under a maintenance contract. However, the use of refilled
cartridges is not recommended for the following reasons:

● Repairs resulting from the use of refilled print cartridges are not covered under

Hewlett-Packard warranty or maintenance contracts.

● Hewlett-Packard has no control or process to ensure that a refilled print cartridge

functions at the same high level of reliability as a new HP LaserJet print cartridge.
Hewlett-Packard also cannot predict the long-term reliabi li ty effect on the printer
from using the differing toner formulations that are found in refilled cartridges.

● The print quality of HP LaserJet print cartridges influences the customer’s

perception of the printer. Hewlett-Pac kard has no control over the actual print quality
of a refilled print cartridge.

Recycling print cartridges

In many countries/regions this product’s printing supplies (for example, the print cartridge, the
drum, and the fuser) can be returned to HP through the HP printing supplies returns and
recycling program. this program is an easy-to-use free take-back program and is available in
more than 48 countries/regions. Multi-lingual program information and instructions are included
in every new HP LaserJet print cartridge and supplies package.

Since 1990, the HP printing supplies returns and recycling program has collected more than 47
million used LaserJet print cartridges that otherwise would have ended up in the world’ landfills.
Print cartridges and supplies are collected by HP’s resource and recovery partners. After a
thorough inspection, selected parts are reclaimed for use in new print cartridges. The remaining
materials are separated and converted into raw materials for use by other industries to make a
variety of products.

Returns

● U.S. returns

For a more environmentally responsible return of used print cartridges and supplies,
HP encourages the use of bulk returns. Bundle two or more print cartridges together
and use the single, prepaid, preaddress United Parcel Service (UPS) label that was
included in the package. For more information in the U.S. call (1) [phone] or
visit the HPLaserJet supplies http://www.hp.com/recycle website.

● Non-U.S. returns

Customers should call the local HP sales and service office (see“Worldwide service

and support offices” on page 30) or visit the HP LaserJet supplies
http://www.hp.come/recycle website for more information about the HP printing

supplies returns and recycling program.

Q2431-90912 Chapter 2 Service approach 31

Hewlett-Packard limited warranty statement

HP PRODUCT DURATION OF WARRANTY

HP LaserJet 4200, 4200n, 4200tn, 4200dtn,
4200dtns, and 4200dtnsL

HP LaserJet 4300, 4300n, 4300tn, 4300dtn,
4300dtns, and 4300dtnsL

1. HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in
materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new.

2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of
purchase, for the period specified above, due to defects in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty period, HP will replace the software which does
not execute its programming instructions due to such defects.

3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.

4. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.

5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the product, or (e) improper site preparation or
maintenance.

1 year from purchase date - return for repair

1 year from purchase date - return for repair

6. T O THE EXTEN T ALL O WED BY LOCA L LAW, THE ABOVE WARRANTIE S ARE EX CLUSI VE AND NO O T HER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary
from country/region to country/region, state to state, or province to province.

7. HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product
and where HP has marketed this product. The level of warranty service you receive may vary according to local
standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons.

8. T O THE EX TENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STA TEMEN T ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Note This warranty might differ from country/region to country/region.

32 Service approach Q2431-90912

Limited warranty for toner cartridge life

Note The warranty below applies to the print cartridge that came with this printer. This warranty

supersedes all previous warranties.

The HP print cartridge is warranted to be free from defects in materials and workmanship for the
life of the cartridge until the HP toner is depleted. The HP toner is depleted when the printer
indicates a toner-low message. Hewlett-Packard will, at its option, either replace products that
prove to be defective or refund the purchase price.

The warranty does not cover print cartridges that have been refilled, or are emptied, abused,
misused, or tampered with in any way. This limited warranty gives the customer specific legal
rights. Th e cus tom er mi ght ha v e oth er right s wh ich vary from stat e to stat e , pro vi nce to pr o vinc e,
and country/region to country/region.

To the extent allowed by applicable law, in no event shall Hewlett-Packard Company be liable f or
any incidental, consequential, special, indirect, punitive, or exemplary damages or lost profits
from any break of this warranty or otherwise.

Q2431-90912 Chapter 2 Service approach 33