HP 4200, 43 Service Bulletin

2 Service approach

Contents

Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Parts and supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Ordering information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Related documentation and software . . . . . . . . . . . . . . . . . . . . . . . . . 28

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

HP-authorized resellers and support . . . . . . . . . . . . . . . . . . . . . . . 29

HP service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

HP PartnerCare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Worldwide service and support offices. . . . . . . . . . . . . . . . . . . . . . 30

Print-cartridge information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Refilled print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Recycling print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Returns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . . . . . . . . . . 32

Limited warranty for toner cartridge life . . . . . . . . . . . . . . . . . . . . . . . . 33

Q2431-90912 Chapter 2 Service approach 27

Service approach

Repair of the printer normally begins with the use of the printer’s internal diagnostics in
conjunction with the troubleshooting procedures that are described in chapter 7. When a faulty
part is located, repair is generally accomplished by assembly-level replacement of field­replaceable units (FRUs) (listed in chapter 8). Some mechanical assemblies might be repaired at
the subassembly level. Hewlett-Packard does not support replacement of components on printed
circuit boards.

Parts and supplies

Orderi ng information

Chapter 8 of this manual contains FRU and accessory part numbers. Replacement parts can be
ordered from the HP Services. Go to http://www.hp.com/go/parts for information about ordering
service parts in your area. Go to http://www.hp.com/go/partsinfo for the online HP service parts
identification tool (HP PartSurfer).

Use only the accessories that are specifically designed for this printer. Order accessories from
an authorized service or support provider, or online at http://www.hp.com (for more information,
see chapter 8).

Related documentation and software

Order documentation and software from the sites listed in table 14.

Support

Table 14. Technical support websites

HP Connect Online.

(for HP partners)

HP Customer Care Online.

Software drivers, support
documentation, and answers to
frequently asked questions.

HP Technical Training.

Classes and schedules.

Parts.

Parts information.

http://www.connect-online.hp.com

HP Connect Online is an Internet site that is created
exclusively for our partners. You can easily find all the HP
information tha t y ou n eed for your daily business . A nd y ou
can get it earlier than from any other site

http://www.hp.com

Select your country/region in the “select a country or
region” field on the web page. Select the support block.

USA: http://www.partner.americas.hp.com
Canada: http://www.canada.hp.com
Asia: http://partnercare.asiapac.hp.com
Latin America: http://www.conecta.latinamerica.hp.com

Ordering: http://www.hp.com/go/parts

Identifying: http://www.hp.com/go/partsinfo

.

28 Service approach Q2431-90912

HP provides free telephone support during the product warranty period. When you call, you will
be connected to a responsive team waiting to help you. For the number you should call in your
country/region, see the support sheet that came in the box with your printer. Before calling have
the following information available:

● product name (for example, HP LaserJet 4300 dtns)

● product serial number (found on the underside of the control-panel door.

● the date of purchase of your printer and a description of the problem you are

experiencing

Test the software installation. Attempt to print a test page from the software program. Try
reinstalling the software. If reinstalling the software does not correct the problem, see the
Readme file on the CD-ROM that came with the printer, or call the phone number for your
country/region (phone numbers are listed on the support sheet that came in the box with the
printer). You can also find answers to frequently asked questions at the following websites:

● htpp//:www.hp.com/support/lj4200

● htpp//:www.hp.com/support/lj4300

HP-authorized resellers and support

To locate HP-authorized resellers and support, call (1) [phone] in the U.S. or
(1) ( 800 ) 387-3867 in Cana da. See “Worldwide service and support offices” on page 30 for
areas outside of North America.

HP service agreements

For information about HP service agreements, call (1) [phone] in the U.S. or (1) (800)
268-1221 in Canada.

HP PartnerCare

You can use the following information to contact HP PartnerCare:

● for PartnerShip Web, http://www.partner.americas.hp.com

● for Connect Online, http://www.connect-online.hp.com

● for Asia Pacific countries/regions, http://partnercare.asiapac.hp.com

● for Canada Partner, http://www.canada.hp.com

● for Latin America, http://www.conecta.latinamerica.hp.com

Q2431-90912 Chapter 2 Service approach 29