HP 3630 Instruction manual

HP DeskJet 3630 All-in-One series

Table of contents

1 HP DeskJet 3630 series Help ........................................................................................................................... 1

2 Get started ................................................................................................................................................... 3

Printer parts ........................................................................................................................................................... 4

Control panel features ........................................................................................................................................... 5

Control panel lights and display icons status ....................................................................................................... 7

Load media .......................................................................................................................................................... 16

Change the default paper size detected by printer ............................................................................................ 20

Load an original on the scanner glass ................................................................................................................. 21

Paper basics ......................................................................................................................................................... 22

Open the HP printer software (Windows) ........................................................................................................... 25

Sleep mode .......................................................................................................................................................... 26

Quiet Mode ........................................................................................................................................................... 27

Auto-Off ............................................................................................................................................................... 28

3 Print ........................................................................................................................................................... 29

Print from your computer ................................................................................................................................... 30

Print from your mobile device ............................................................................................................................. 36

Print with AirPrint ................................................................................................................................................ 37

Tips for print success ........................................................................................................................................... 38

4 Use Web Services ......................................................................................................................................... 41

What are Web Services? ...................................................................................................................................... 42

Set up Web Services ............................................................................................................................................ 43

Print with HP ePrint ............................................................................................................................................. 44

Use HP Printables ................................................................................................................................................ 45

Use the HP Connected website ............................................................................................................................ 46

Remove Web Services ......................................................................................................................................... 47

Tips for using Web Services ................................................................................................................................. 48

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5 Copy and scan .............................................................................................................................................. 49

Copy documents .................................................................................................................................................. 50

Scan using the HP printer software .................................................................................................................... 51

Scan using Webscan ............................................................................................................................................ 54

Tips for copy and scan success ........................................................................................................................... 55

6 Manage ink cartridges .................................................................................................................................. 57

Check estimated ink levels .................................................................................................................................. 58

Order ink supplies ................................................................................................................................................ 59

Replace ink cartridges ......................................................................................................................................... 60

Use single-cartridge mode .................................................................................................................................. 63

Cartridge warranty information .......................................................................................................................... 64

Tips for working with cartridges ......................................................................................................................... 65

7 Connect your printer .................................................................................................................................... 67

Connect your printer to a wireless network with a router .................................................................................. 68

Connect wirelessly to the printer without a router ............................................................................................ 71

Wireless settings ................................................................................................................................................. 74

Connect your printer to your computer with a USB cable (non-network connection) ....................................... 75

Change from a USB connection to a wireless network ....................................................................................... 76

Advanced printer management tools (for networked printers) ......................................................................... 77

Tips for setting up and using a networked printer ............................................................................................. 79

8 Solve a problem ........................................................................................................................................... 81

Jams and paper-feed issues ................................................................................................................................ 82

Ink cartridge issues .............................................................................................................................................. 87

Printing issues ..................................................................................................................................................... 90

Copy issues .......................................................................................................................................................... 98

Scan issues ........................................................................................................................................................... 99

Network and connection issues ........................................................................................................................ 100

Printer hardware issues .................................................................................................................................... 102

Control panel error codes .................................................................................................................................. 103

HP support ......................................................................................................................................................... 104

Appendix A Technical information ................................................................................................................. 107

Hewlett-Packard Company notices .................................................................................................................. 108

Specifications .................................................................................................................................................... 109

Environmental product stewardship program ................................................................................................. 111

Regulatory notices ............................................................................................................................................ 116

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Index ........................................................................................................................................................... 123

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vi ENWW

1 HP DeskJet 3630 series Help

Learn how to use your HP DeskJet 3630 series.

●

Get started on page 3

●

Print on page 29

●

Use Web Services on page 41

●

Copy and scan on page 49

●

Manage ink cartridges on page 57

●

Connect your printer on page 67

●

Technical information on page 107

●

Solve a problem on page 81

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2 Chapter 1 HP DeskJet 3630 series Help ENWW

2 Get started

●

Printer parts

●

Control panel features

●

Control panel lights and display icons status

●

Load media

●

Change the default paper size detected by printer

●

Load an original on the scanner glass

●

Paper basics

●

Open the HP printer software (Windows)

●

Sleep mode

Quiet Mode

Auto-Off

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Printer parts

1 Paper-width guide

2 Input tray

3 Input tray shield

4 Scanner lid

5 Scanner glass

6 Control panel

7 Front door

8 Output tray

9 Output tray extender (also referred to as the tray extender)

10 Ink cartridges

11 Cartridge access door

12 Power connection

13 USB port

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Control panel features

Overview of buttons and lights

Feature Description

1 Control panel display: Indicates number of copies, media errors, wireless status and signal strength, Wi-Fi

2 Cancel button: Stops the current operation.

3 Wireless button: Turns on or off the printer wireless capabilities.

4 Wi-Fi Direct button: Turns on or off Wi-Fi Direct.

5 Start Copy Color button: Starts a color copy job. To increase the number of color copies, press the button

6 Power button: Turns the printer on or off.

7 Ink Alert light: Indicates low ink or ink cartridge problems.

8 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper

Direct status, and ink levels.

Wireless light: Indicates whether the printer is connected to a wireless network.

Wi-Fi Direct light: Indicates the on or off status of Wi-Fi Direct.

multiple times. Copying will start two seconds after the last button press.

jam).

Resume light: Indicates the printer is in a warning or error state.

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Feature Description

9 Information button: Prints out a printer information page. Press the button in combination with the

10 HP ePrint button: Turns HP ePrint on or off.

11 Start Copy Black button: Starts a black-and-white copy job. To increase the number of black-and-white

Wireless button, the Wi-Fi Direct button, or the HP ePrint button to get more specific help pages tied to

each of those buttons.

Information light: Indicates that you can press the Information button to get help.

HP ePrint light: Indicates the on or off status of HP ePrint. A blinking light indicates a problem with the

connection to Web Services.

copies, press the button multiple times. Copying will start two seconds after the last button press.

Control panel display icons

Icon Description

Number of copies icon: Shows the number of copies when you are copying documents, and alternates

between the letter E and a number when the printer is in an error state.

Error icon: Indicates an error.

Paper Error icon: Indicates a paper-related error.

Wireless status icons: Show the status of a wireless connection.

The wireless status icons consist of three icons, the Wireless icon (

icon (

), and the Signal Bars icon ( ).

Wi-Fi Direct icon: Indicates Wi-Fi Direct is on or is in the process of being connected.

Ink Level icons: The left ink icon shows the estimated ink level of the tri-color cartridge, and the right

icon shows the estimated ink level of the black cartridge.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you

receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.

), the Wireless Attention

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Control panel lights and display icons status

Power button light

●

Status Description

On The printer is on.

Off The printer is powered off.

Dimmed Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5

minutes of inactivity.

Blinking

Fast blinking If the cartridge access door is open, close it. If the cartridge access door is closed and the light

Wireless light and icons

●

The Wireless light next to the Wireless button (

display work together to indicate the status of a wireless connection.

Status Description

The Wireless light, the Wireless icon, and the Signal Bars icon are on.

The Wireless light is off.

The printer is processing a job. To cancel the job, press the Cancel button (

is fast blinking, the printer is in an error state that you can resolve by following the on-screen messages from the computer. If you do not see any on-screen messages, try printing a document to generate an on-screen message.

) and the wireless status icons on the control panel

The printer is connected to a wireless network.

The wireless capability of the printer is off. To turn on the

wireless capability, press the Wireless button (

The Wireless light is blinking, the Wireless icon is on, and the Signal Bars icon are cycling.

The Wireless light blinks for three seconds and then turns off.

The printer is connecting to a wireless network or is in the WiFi Protected Setup (WPS) push mode.

The wireless capability of the printer is disabled.

Change the wireless settings. For more information, see

Wireless settings on page 74.

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Status Description

The Wireless light is blinking, and the Wireless icon and Wireless Attention icon are on.

The Wireless light is blinking, the Wireless icon is on, and the Wireless Attention icon is blinking.

Wi-Fi Direct light and icon

●

There is no wireless signal.

●

Make sure your wireless router or access point is powered on.

●

Move the printer closer to the wireless router.

One of the following might have occurred.

●

The printer has a problem connecting to the wireless network.

●

An error occurs or an overlap session is detected when using WPS.

Press the Wireless button (

button (

review the test report for information on how to solve the problem.

) together to run the wireless test, and then

) and the Information

HP ePrint light

●

Status Description

The Wi-Fi Direct light and icon are on. Wi-Fi Direct is turned on and ready to use.

To learn how to connect to your printer using Wi-Fi Direct, see

Connect wirelessly to the printer without a router on page 71.

The Wi-Fi Direct light and icon are off. Wi-Fi Direct is off.

To turn on Wi-Fi Direct, press the Wi-Fi Direct button (

The Wi-Fi Direct light is blinking. The printer is connecting to a mobile device in the Wi-Fi

Protected Setup (WPS) push mode. Press the Wi-Fi Direct

The Wi-Fi Direct light blinks fast for three seconds, and then stays on.

The Wi-Fi Direct light blinks fast for three seconds, and then turns off.

button (

The printer already has the maximum number of Wi-Fi Direct connection and another device is trying to connect to the printer with Wi-Fi Direct.

Wi-Fi Direct is disabled. For more information, contact the person who set up the printer.

) to finish connecting.

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Status Description

The HP ePrint light is on. The HP ePrint feature is on and ready to use. For information

about how to print documents using HP ePrint, see

HP ePrint on page 44.

The HP ePrint light is off. The HP ePrint feature is off.

Print with

The HP ePrint light blinks for three seconds, and then turns off.

The HP ePrint light keeps blinking. The HP ePrint feature is turned on, but the printer is not

Ink Level icons and Ink Alert light

●

One of the Ink Level icons is blinking with no segment, and the Ink Alert light is on.

To turn on HP ePrint, press the HP ePrint button (

One of the following might have occurred.

●

The Web Services have not been setup up.

●

A mandatory update for the printer is available but has not been installed.

●

The HP ePrint feature has been disabled.

Press the HP ePrint button (

) at the same time to print a diagnostic page, and then

(

follow the instructions on the page.

connected to the Web Services server.

Press the HP ePrint button (

) at the same time to print a diagnostic page, and then

(

follow the instructions on the page.

) and the Information button

Cause Solution

One of the following might have occurred.

●

The corresponding ink cartridge is missing.

●

The corresponding ink cartridge is installed improperly, or still has plastic tape on it.

●

Both Ink Level icons are blinking with no segment, and the Ink Alert light is blinking.

●

If one of the ink cartridges is missing, the printer enters single-cartridge mode. To exit the single-cartridge mode, insert the corresponding ink cartridge. For more information about the single-cartridge mode, see

single-cartridge mode on page 63.

●

If both ink cartridges are installed in the printer, remove the corresponding ink cartridge, make sure there is no plastic tape on it, and then reinsert the ink cartridge securely. For more information, see

cartridges on page 60.

Replace ink

Use

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Cause Solution

One of the following might have occurred.

●

Both ink cartridges are missing.

●

Both ink cartridges are installed improperly, or still have plastic tape on them.

●

Both ink cartridges are incompatible or damaged.

●

For one of the Ink Level icons, only one segment is on.

Cause Solution

The corresponding ink cartridge is low on ink and will need to be replaced soon.

●

For both Ink Level icons, only one segment is on.

●

If there is no ink cartridge installed in the printer, install the ink cartridges.

●

If both ink cartridges are installed in the printer, remove the cartridges, make sure there is no plastic tape on them, and then reinsert the ink cartridges securely.

●

Make sure that you are using the correct HP ink cartridges for your printer.

●

If the error persists, replace the ink cartridges. For information about how to replace ink cartridges, see

Replace ink cartridges on page 60.

●

Continue to print using the remaining ink. The quality of printed documents might be affected.

●

If the print quality is poor, consider replacing the corresponding ink cartridge. For more information, see

Replace ink cartridges on page 60.

Cause Solution

Both cartridges are low on ink and will need to be replaced soon.

●

One of the Ink Level icons is blinking with no segment, the Ink Alert light is on, and the Resume light is

●

Continue to print using the remaining ink. The quality of printed documents might be affected.

●

If the print quality is poor, consider replacing the ink cartridges. For more information, see

cartridges on page 60.

Replace ink

blinking.

Cause Solution

One of the following might have occurred.

●

A counterfeit or previously used ink cartridge is installed.

●

The corresponding ink cartridge is very low on ink.

●

If the corresponding ink cartridge is newly installed, it might be counterfeit or previously used. Refer to the

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Cause Solution

message in the HP printer software for more information.

●

If the corresponding ink cartridge is not newly installed,

it is very low on ink. Press the Resume button (

continue printing, and replace the ink cartridge when the print quality is no longer acceptable. For information about how to replace ink cartridges, see

cartridges on page 60.

●

Both Ink Level icons are blinking with no segment, the Ink Alert light is on, and the Resume light is blinking.

Cause Solution

) to

Replace ink

One of the following might have occurred.

●

The counterfeit or previously used ink cartridges are installed.

●

Both of the ink cartridges are very low on ink.

Error icon, Paper Error icon, and Resume light

●

The Error icon, the Paper Error icon, and the Resume light are on.

Cause Solution

There is no paper in the input tray. Load paper in the input tray.

●

If the ink cartridges are newly installed, they might be counterfeit or previously used. Refer to the message in the HP printer software for more information.

●

If the ink cartridges are not newly installed, they are very

low on ink. Press the Resume button (

printing, and replace the ink cartridges when the print quality is no longer acceptable. For information about how to replace ink cartridges, see

on page 60.

For information about how to load paper, see

on page 16.

) to continue

Replace ink cartridges

Load media

●

The Error icon, the Paper Error icon, and the Resume light are blinking.

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Cause Solution

The printer receives a printing job, and detects that there is no paper in the input tray.

Number of copies icon

●

The Number of copies icon is alternating between the letter E and the number 1. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

The printer receives a printing job, starts feeding paper, and detects that the paper width for the printing job is bigger than the width of the loaded paper.

Load paper, and then press the Resume button (

continue printing.

For information about how to load paper, see

on page 16.

Press either the Resume button (

(

) to cancel the printing job and eject paper.

To avoid the paper size mismatch problem, do one of the following before printing.

) or the Cancel button

) to

Load media

●

Change the paper size setting for the printing job to match the paper loaded.

●

Remove all paper from the input tray, and then load paper that matches the paper size setting for the printing job.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see

default paper size detected by printer on page 20.

●

The Number of copies icon is alternating between the letter E and the number 2. The Resume light is off.

Change the

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Cause Solution

The printer receives a single-page printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the page with errors.

●

The Number of copies icon is alternating between the letter E and the number 2. At the same time, the

To clear the error, press any button on the control panel or wait for two minutes.

To avoid the paper length mismatch problem, do one of the following before printing.

●

Change the paper size setting for the printing job to match the paper loaded.

●

Remove all paper from the input tray, and then load paper that matches the paper size setting for the printing job.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see

default paper size detected by printer on page 20.

Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

Change the

The printer receives a multi-page printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the first page of the job with errors.

●

The Number of copies icon is alternating between the letter E and the number 3. At the same time, the

●

To cancel the printing job, press the Cancel button

(

●

To continue printing the remaining pages, press the

Resume button (

the same errors as the first page.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see

default paper size detected by printer on page 20.

). The remaining pages will have

Resume light and the Ink Alert light are blinking.

Change the

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Cause Solution

The carriage inside the printer has stalled. Open the cartridge access door and make sure the carriage is

not obstructed. Move the carriage to the right, close the cartridge access door, and then press the Resume button

(

) to continue printing. See Jams and paper-feed issues

on page 82 for more information.

●

The Number of copies icon is alternating between the letter E and the number 4. At the same time, the Error icon, the Paper Error icon, the Resume light, and the Ink Alert light are blinking.

Cause Solution

There is a paper jam.

●

The Number of copies icon is alternating between the letter E and the number 5. At the same time, all

Clear the jam, and then press the Resume button (

continue printing.

For more information, see

on page 82.

Jams and paper-feed issues

lights on the control panel are blinking.

Cause Solution

The scanner is not working. Turn off and turn on the printer.

If the problem persists, contact HP. The printer still prints even if the scanner is not working.

●

The Number of copies icon is alternating between the letter E and the number 6. At the same time, all lights on the control panel are blinking.

) to

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Cause Solution

The printer is in an error state. Reset the printer.

1. Turn off the printer.

2. Unplug the power cord.

3. Wait a minute, and then plug the power cord back in.

4. Turn on the printer.

If the problem persists, contact HP.

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Load media

Select a paper size to continue.

To load full-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the

stack of paper down until it stops.

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4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load small-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

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3. Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the

print side up, and slide the stack of paper down until it stops.

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load envelopes

1. Raise the input tray.

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2. Slide the paper-width guide to the left.

3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes

down until it stops.

The side to be printed on should face up. The flap should be on the left side and facing down.

4. Slide the paper-width guide to the right against the stack of envelopes until it stops.

5. Pull out the output tray and the tray extender.

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Change the default paper size detected by printer

The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded paper is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer.

To change the default paper size detected by the printer

1. Open the embedded web server (EWS). For more information, see

on page 77.

2. Click the Settings tab.

3. In the Preferences section, click Tray and Paper Management, and then select the desired option.

4. Click Apply.

Open the embedded web server

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Load an original on the scanner glass

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load the original print-side down on the right corner of the scanner glass.

3. Close the scanner lid.

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Paper basics

The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies

The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to available in English only.

www.hp.com. At this time, some portions of the HP website are

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain

ENWW Paper basics 23

papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

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Open the HP printer software (Windows)

After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

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Sleep mode

●

Power usage is reduced while in Sleep mode.

●

After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.

●

The Power button light is dimmed and the printer control panel display is off in Sleep mode.

To change the time to Sleep mode

1. Open the embedded web server (EWS). For more information, see

on page 77.

2. Click the Settings tab.

3. In the Power Management section, click Energy Save Mode, and select the desired option.

4. Click Apply.

Open the embedded web server

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Quiet Mode

Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default.

NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or

envelopes, the printer works in the same way as when Quiet Mode is off.

To turn Quiet Mode on or off from the printer software (Windows)

1. Open the HP printer software. For more information, see

on page 25.

2. Click the Quiet Mode tab.

3. Click On or Off.

4. Click Save Settings.

To turn Quiet Mode on or off from the Embedded Web Server (EWS)

1. Open the EWS. For more information, see

2. Click the Settings tab.

3. In the Preferences section, select Quiet Mode, and then select On or Off.

4. Click Apply.

Open the embedded web server on page 77.

Open the HP printer software (Windows)

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Auto-Off

This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer

supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

●

Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities.

Auto-Off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

28 Chapter 2 Get started ENWW

3Print

●

Print from your computer

●

Print from your mobile device

●

Print with AirPrint

●

Tips for print success

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Print from your computer

●

Print documents

●

Print photos

●

Print envelopes

●

Print using the maximum dpi

Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see

To print a document (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

Load media on page 16.

●

On the Layout tab, select Portrait or Landscape orientation.

●

On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, select the appropriate print quality in the Quality Settings area, and then select the appropriate color in the Color area.

●

Click Advanced to select the appropriate paper size from the Paper Size drop-down list.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print documents (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Specify the page properties.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for a USB connected printer. Locations for the options can

vary from one application to another.

●

Choose the paper size.

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NOTE: If you change the Paper Size ensure that you have loaded the correct paper.

●

Select the orientation.

●

Enter the scaling percentage.

4. Click Print.

To print on both sides of the page (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

●

On the Layout tab, select Portrait or Landscape orientation.

●

Click Advanced to select the appropriate paper size from the Paper Size drop-down list.

5. On the Layout tab, select an appropriate option from the Print on Both Sides Manually drop-down list.

6. After you print the first side, follow the on-screen instructions to reload the paper with the blank side

up and top of the page down, and then click Continue.

7. Click OK to print.

To print on both sides of the page (OS X)

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Paper Handling from the pop-up menu and set Page Order to Normal.

3. Set Pages to Print to

4. Click Print.

5. After all of the odd numbered pages have printed, remove the document from the output tray.

6. Reload the document so that the end that came out of the printer is now going into the printer and the

blank side of the document is facing toward the front of the printer.

7. In the Print dialog, return to the Paper Handling pop-up menu and set the page order to Normal and the

pages to print to Even Only.

Odd only.

8. Click Print.

Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see

ENWW Print from your computer 31

Load media on page 16.

To print a photo on photo paper (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

●

On the Layout tab, select Portrait or Landscape orientation.

●

Click Advanced to select the appropriate photo size from the Paper Size drop-down list.

5. Click OK to return to the Properties dialog box.

6. Click OK, and then click Print or OK in the Print dialog box.

NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

To print a photo from the computer (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for a USB connected printer. Locations for the options can

vary from one application to another.

a. Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper.

b. Select an Orientation.

c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

Paper Type: The appropriate photo paper type

●

Quality: Best or Maximum dpi

●

Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.

32 Chapter 3 Print ENWW

◦

4. Select any other print settings you want, and then click Print.

Print envelopes

Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see

on page 16.

NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your

word application.

To print an envelope (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

Off: applies no changes to the image.

Basic: automatically focuses the image; moderately adjusts image sharpness.

Load media

4. Select the appropriate options.

●

On the Layout tab, select Portrait or Landscape orientation.

●

Click Advanced to select the appropriate envelope size from the Paper Size drop-down list.

5. Click OK, and then click Print or OK in the Print dialog box.

To print envelopes (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for a USB connected printer. Locations for the options can

vary from one application to another.

a. Select the appropriate envelope size from the Paper Size pop-up menu.

ENWW Print from your computer 33

NOTE: If you change the Paper Size ensure that you have loaded the correct paper.

b. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to

Plain Paper.

4. Click Print.

Print using the maximum dpi

Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

For a list of supported print resolutions, visit the

support.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Click the Paper/Quality tab.

5. From the Media drop-down list, select an appropriate paper type.

6. Click the Advanced button.

7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.

8. Select the appropriate paper size from the Paper Size drop-down list.

9. Click OK to close the advanced options.

10. Confirm Orientation on the Layout tab, and then click OK to print.

HP DeskJet 3630 series support website at www.hp.com/

To print using maximum dpi (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for a USB connected printer. Locations for the options can

vary from one application to another.

a. Choose the appropriate paper size in the Paper Size pop-up menu.

34 Chapter 3 Print ENWW

NOTE: If you change the Paper Size ensure that you have loaded the correct paper.

b. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

Paper Type: The appropriate paper type

●

Quality: Maximum dpi

4. Select any other print settings that you want, and then click Print.

ENWW Print from your computer 35

Print from your mobile device

With HP mobile printing technology, you can print from your smartphone or tablet to your printer easily.

If you are at home or office, to use the printing capabilities already on your smartphone or tablet to print:

1. Make sure your mobile device and printer are on the same network.

2. Select the photo or document you want to print and choose your printer.

3. Confirm print settings and print.

If you want to print without accessing the network, see

on page 71 for more information.

If you are on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrint enabled printer. See

For more information, visit the HP Mobile Printing website (

Print with HP ePrint on page 44 for more information.

Connect wirelessly to the printer without a router

www.hp.com/go/mobileprinting).

36 Chapter 3 Print ENWW

Print with AirPrint

Printing using Apple’s AirPrint is supported for iPad (iOS 4.2), iPhone (3GS or later), iPod touch (third generation or later), and Mac (OS X 10.7 or later).

To use AirPrint, ensure the following:

●

The printer and the Apple device must be connected to the same network as your AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to

●

Load paper that matches the paper settings of the printer.

TIP: You can change the default paper size automatically detected by the printer. For more

information, see

www.hp.com/go/mobileprinting.

Change the default paper size detected by printer on page 20.

ENWW Print with AirPrint 37

Tips for print success

To print successfully, the HP ink cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings.

Print settings do not apply to copying or scanning.

Ink tips

●

Use original HP ink cartridges.

●

Install both the black and tri-color cartridges correctly.

For more information, see

●

Check the estimated ink levels in the ink cartridges to make sure there is sufficient ink.

For more information, see

●

If the print quality is not acceptable, see

Paper loading tips

●

Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and type to avoid a paper jam.

●

Load the paper with side to be printed on facing up.

●

Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.

●

Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

For more information, see

Printer settings tips (Windows)

●

To change default print settings, open the HP printer software, click Print & Scan, and then click Set Preferences. For information how to open the printer software, see

(Windows) on page 25.

Replace ink cartridges on page 60.

Check estimated ink levels on page 58.

Printing issues on page 90 for more information.

Load media on page 16.

Open the HP printer software

●

To select the number of pages to print per sheet, on the Layout tab, select the appropriate option from the Pages per Sheet drop-down list.

●

To view more printing settings, on the Layout or Paper/Quality tab, click the Advanced button to open the Advanced Options dialog box.

◦

Print in Grayscale: Allows you to print a black and white document using the black ink only. Select Black Ink Only, and then click OK. It also allows you to print a high quality black and white image. Select High Quality Grayscale, and then click OK.

◦

Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with more than two pages per sheet.

NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per Sheet

Layout drop-down list.

◦

HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved print quality.

38 Chapter 3 Print ENWW

◦

Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding method from the drop-down list, and then click OK.

●

Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select the option if your reading habit is from left to right.

●

Booklet-RightBinding: The binding side after folded into a booklet appears at the right side. Select the option if your reading habit is from right to left.

NOTE: The preview on the Layout tab cannot reflect what you select from the Booklet drop-

down list.

◦

Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.

◦

Borderless Printing: Select this feature to print photos without border. Not all paper types support this feature. You will see an alert icon beside the option if the selected paper type in the Media drop-down list does not support it.

◦

Page Borders: Allows you to add borders to the pages if you print the document with two or more pages per sheet.

NOTE: The preview on the Layout tab cannot reflect what you select from the Page Borders

drop-down list.

●

You can use printing shortcut to save time setting printing preferences. A printing shortcut stores the setting values that are appropriate for a particular kind of job, so that you can set all the options with a single click. To use it, go to the Printing Shortcut tab, select one printing shortcut, and then click OK.

To add a new printing shortcut, after making settings on the Layout or Paper/Quality tab, click the Printing Shortcut tab, click Save As and enter a name, and then click OK.

To delete a printing shortcut, select it, and then click Delete.

NOTE: You cannot delete the default printing shortcuts.

Printer settings tips (OS X)

●

On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.

●

On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality.

●

To print a black and white document using only black ink, choose the Paper Type/Quality from the popup menu and choose Grayscale from the Color pop-up menu.

ENWW Tips for print success 39

Notes

●

Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs

required as a result of using a non-HP supply will not be covered under warranty.

If you believe the purchased original HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

●

Ink level warnings and indicators provide estimates for planning purposes only.

NOTE: When you receive a low-ink warning message, consider having a replacement ink cartridge

available to avoid possible printing delays. You do not need to replace the ink cartridges until the print quality becomes unacceptable.

●

You can print your document on both sides of the paper manually.

40 Chapter 3 Print ENWW

4Use Web Services

●

What are Web Services?

●

Set up Web Services

●

Print with HP ePrint

●

Use HP Printables

●

Use the HP Connected website

●

Remove Web Services

●

Tips for using Web Services

ENWW 41

What are Web Services?

HP ePrint

●

HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint.

HP Printables

●

Once you have signed up for an account on HP Connected ( view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint.

HP Printables allow you to easily locate and print preformatted web content, directly from your printer. You can also scan and store your documents digitally on the Web.

HP Printables provide a wide range of content, from store coupons to family activities, news, travel, sports, cooking, photos, and many more. You can even view and print your online images from popular photo sites.

Certain HP Printables also allow you to schedule the delivery of app content to your printer.

Preformatted content designed specifically for your printer means no cut-off text and pictures and no extra pages with only one line of text. On some printers, you can also choose paper and print quality settings on the print preview screen.

www.hpconnected.com), you can sign in to

42 Chapter 4 Use Web Services ENWW

Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection.

To set up Web Services

1. Open the embedded web server (EWS). For more information, see

on page 77.

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions

to accept the terms of use.

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer downloads and installs the update, and then

restarts. Repeat the instructions from step 1 to set up Web Services.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen

instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to finish the setup.

Open the embedded web server

ENWW Set up Web Services 43

Print with HP ePrint

HP HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.

Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access.

To print a document using HP ePrint

1. Make sure you have set up Web Services.

For more information, see

Press the HP ePrint button (

information page, and then find the email address for your printer from the page.

3. Email your document to the printer.

a. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see

the documentation provided with the application.

b. Create a new email and attach the document to print.

c. Send the email to the printer email address.

The printer prints the attached document.

NOTE: Enter only the HP ePrint email address in the "To" field. Do not enter any additional email

addresses in the other fields. The HP ePrint server does not accept email print jobs if there are multiple addresses in the "To" field or any address in the "Cc" field."

NOTE: The email will be printed once it is received. As with any email, there is no guarantee when or

whether it will be received. You can check the print status on HP Connected (

NOTE: Documents printed with HP ePrint may appear different from the original. Style, formatting,

and text flow may differ from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like.

Set up Web Services on page 43.

) and the Information button ( ) at the same time to print an

www.hpconnected.com).

To turn off HP ePrint

▲

From the printer control panel, press the HP ePrint button (

NOTE: To remove all Web Services, see

Click here to go online for more information.

44 Chapter 4 Use Web Services ENWW

Remove Web Services on page 47.

Use HP Printables

Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region.

Go to the HP Connected website for more information and specific terms and conditions:

www.hpconnected.com.

ENWW Use HP Printables 45

Use the HP Connected website

Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services.

Go to the HP Connected website for more information and specific terms and conditions:

www.hpconnected.com.

46 Chapter 4 Use Web Services ENWW

Remove Web Services

To remove Web Services, complete the following steps:

1. Open the embedded web server (EWS). For more information, see

on page 77.

2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

3. Click Remove Web Services.

4. Click Yes to remove Web Services from your printer.

Open the embedded web server

ENWW Remove Web Services 47

Tips for using Web Services

●

Learn how to share your photos online and order prints.

●

Learn about apps for printing recipes, coupons, and other content from the web, simply and easily.

here to go online for more information.

Click here to go online for more information.

Click

48 Chapter 4 Use Web Services ENWW

5 Copy and scan

●

Copy documents

●

Scan using the HP printer software

●

Scan using Webscan

●

Tips for copy and scan success

ENWW 49

Copy documents

NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality

when copying.

To copy documents

1. Load paper in the input tray.

For information about how to load paper, see

2. Load the original print side down on the right front corner of the scanner glass.

For more information, see

Press either the Start Copy Black button (

Copying will start two seconds after the last button press.

TIP: You can increase the number of copies by pressing the button multiple times.

Load an original on the scanner glass on page 21.

Load media on page 16.

) or the Start Copy Color button ( ) to make a copy.

50 Chapter 5 Copy and scan ENWW

Scan using the HP printer software

●

Scan to a computer

●

Create a new scan shortcut (Windows)

●

Change scan settings (Windows)

Scan to a computer

Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

To scan a document or photo to a file (Windows)

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's

name.

3. In the printer software, click Scan a Document or Photo.

4. Select the type of scan you want and then click Scan.

●

Choose Save as PDF to save the document (or photo) as a PDF file.

●

Choose Save as JPEG to save the photo (or document) as an image file.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

To scan a document or photo to email (Windows)

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

Change scan settings (Windows) on page 53.

ENWW Scan using the HP printer software 51

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's

name.

3. In the printer software, click Scan a Document or Photo.

4. Select the type of scan you want and then click Scan.

Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an attachment.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

To scan an original from HP printer software (OS X)

1. Open HP Scan.

HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.

2. Click Scan.

3. Choose the type of scan profile you want and follow the on-screen instructions.

Change scan settings (Windows) on page 53.

Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's

name.

3. In the printer software, click Scan a Document or Photo.

4. Click Create New Scan Shortcut.

52 Chapter 5 Copy and scan ENWW

5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then

click Create.

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as

JPEG. This makes available the options for working with graphics when scanning.

6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right

of the shortcut.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see

Change scan settings (Windows) on page 53.

Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's

name.

3. In the printer software, click Scan a Document or Photo.

4. Click the More link in the top right corner of the HP Scan dialog.

The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section.

5. Click each section at the left of the detailed settings pane to review the settings in that section.

You can review and change most settings using drop-down menus.

Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed settings pane.

6. When you have finished changing settings, do one of the following.

●

Click Scan. You are prompted to save or reject the changes to the shortcut after the scan is finished.

●

Click the save icon to the right of the shortcut, and then click Scan.

ENWW Scan using the HP printer software 53

Scan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

NOTE: By default, Webscan is off. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more information, contact your network administrator or the person who set up your network.

To enable Webscan

1. Open the embedded web server. For more information, see

on page 77.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan to enable Webscan.

5. Click Apply.

To scan using Webscan

Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software.

1. Load the original print side down on the right front corner of the scanner glass.

For more information, see

2. Open the embedded web server. For more information, see

on page 77.

3. Click the Scan tab.

4. Click Webscan in the left pane, change any settings, and then click Start Scan.

Open the embedded web server

Load an original on the scanner glass on page 21.

Open the embedded web server

54 Chapter 5 Copy and scan ENWW

Tips for copy and scan success

Use the following tips to copy and scan successfully:

●

Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image.

●

Load your original, print side down, on the right front corner of the glass.

●

To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.

●

To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.

ENWW Tips for copy and scan success 55

56 Chapter 5 Copy and scan ENWW

6 Manage ink cartridges

This section contains the following topics:

●

Check estimated ink levels

●

Order ink supplies

●

Replace ink cartridges

●

Use single-cartridge mode

●

Cartridge warranty information

●

Tips for working with cartridges

ENWW 57

Check estimated ink levels

You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges.

To check the ink levels from the printer control panel

●

The Ink Level icons on the printer display show an estimate of ink remaining in the ink cartridges.

For more information about the Ink Level icons, see

To check the ink levels from the HP printer software (Windows)

1. Open the HP printer software. For more information, see

on page 25.

2. In the printer software, click the Estimated Ink Levels tab.

To check the ink levels from the HP printer software (OS X)

1. Open HP Utility.

HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

2. Select the HP DeskJet 3630 series from the list of devices at the left of the window.

3. Click Supplies Status.

The estimated ink levels appear.

4. Click All Settings to return to the Information and Support pane.

NOTE: If you have installed a refilled or remanufactured ink cartridge, or an ink cartridge that has been

used in another printer, the ink level indicator might be inaccurate or unavailable.

Control panel lights and display icons status on page 7.

Open the HP printer software (Windows)

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a

low-ink warning message, consider having a replacement ink cartridge available to avoid possible printing delays. You do not have to replace the ink cartridges until the print quality is unacceptable.

NOTE: Ink from the ink cartridges is used in the printing process in a number of different ways, including in

the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the ink cartridge after it is used. For more information, see

58 Chapter 6 Manage ink cartridges ENWW

www.hp.com/go/inkusage.

Order ink supplies

Before ordering cartridges, locate the correct cartridge number.

To locate the cartridge number on the printer

●

The cartridge number is located inside the front door.

To locate the cartridge number from the printer software (Windows)

1. Open the HP printer software. For more information, see

on page 25.

2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the on-screen

instructions.

To find the print cartridge reorder numbers (OS X)

1. Open HP Utility.

NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of

the hard disk.

2. Click Supplies Info.

The print cartridge ordering numbers appear.

3. Click All Settings to return to the Information and Support pane.

To order original HP supplies for the HP DeskJet 3630 series, go to choose your country/region, and then follow the prompts to find the right cartridges for your printer.

NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is not available in your

country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller.

Open the HP printer software (Windows)

www.hp.com/buy/supplies. If prompted,

ENWW Order ink supplies 59

Replace ink cartridges

To replace the ink cartridges

1. Check that power is on.

2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

3. Remove the ink cartridge.

a. Open the front door of the printer.

b. Open the cartridge access door and wait for the print carriage to move to the center of the printer.

c. Press down to release the ink cartridge, and then remove it from the slot.

60 Chapter 6 Manage ink cartridges ENWW

4. Insert a new ink cartridge.

a. Remove the ink cartridge from the packaging.

b. Remove the plastic tape using the pull tab.

NOTE: Do not touch the electrical contacts on the ink cartridge.

c. Slide the ink cartridge into the slot until it clicks into place.

ENWW Replace ink cartridges 61

d. Close the cartridge access door.

NOTE: The HP printer software prompts you to align the ink cartridges when you print a

document after installing the new ink cartridge.

e. Close the front door of the printer.

5. Pull out the output tray and the tray extender.

62 Chapter 6 Manage ink cartridges ENWW

Use single-cartridge mode

Use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage.

NOTE: When the printer operates in single-cartridge mode, a message is displayed on the computer screen.

If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When the plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed. If there is no plastic tape on the cartridges, try cleaning the cartridge contacts. For information about cleaning ink cartridge contacts, see

cartridge issues on page 87.

To exit the single-cartridge mode

●

Install both the black and tri-color ink cartridges in the printer.

Ink

ENWW Use single-cartridge mode 63

Cartridge warranty information

The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer.

64 Chapter 6 Manage ink cartridges ENWW

Tips for working with cartridges

Use the following tips to work with cartridges:

●

To protect the cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out.

●

Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces ink evaporation.

●

Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot. Make sure the cartridges snap into place.

●

Align the printer for best print quality. See

●

When the Estimated Ink Levels screen shows one or both cartridges in a low state, consider getting replacement cartridges to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. See

●

If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. Outside of the printer, if unprotected, cartridges begin to dry out.

Printing issues on page 90 for more information.

Replace ink cartridges on page 60 for more information.

ENWW Tips for working with cartridges 65

66 Chapter 6 Manage ink cartridges ENWW

7 Connect your printer

●

Connect your printer to a wireless network with a router

●

Connect wirelessly to the printer without a router

●

Wireless settings

●

Connect your printer to your computer with a USB cable (non-network connection)

●

Change from a USB connection to a wireless network

●

Advanced printer management tools (for networked printers)

●

Tips for setting up and using a networked printer

ENWW 67

Connect your printer to a wireless network with a router

TIP: To print a wireless quick start guide, press the Information button ( ) for three seconds.

●

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

●

Connect your printer to a wireless network using HP printer software

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

Before you can connect your printer to a wireless network using WPS, make sure you have following:

●

A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.

NOTE: The printer only supports connections using 2.4GHz.

●

A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer.

If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your router has a push button, follow the PIN method.

To use the Push Button Configuration (PBC) method

Press and hold the Wireless button (

mode. The Wireless light starts blinking.

2. Press the WPS button on your router.

NOTE: The product begins a timer for approximately two minutes while a wireless connection is

established.

To use the PIN method

Press the Wireless button (

configuration page, and then locate a WPS PIN.

The WPS PIN is printed at the top of the printed information page.

Press and hold the Wireless button (

) on the printer for more than three seconds to start WPS push

) and Information button ( ) at the same time to print the network

) from the printer control panel for more than three seconds.

The wireless light starts blinking.

3. Open the configuration utility or software for the wireless router or wireless access point, and then

enter the WPS PIN.

68 Chapter 7 Connect your printer ENWW

NOTE: For more information about using the configuration utility, see the documentation provided

with the router or wireless access point.

Wait for about two minutes. If the printer connects successfully, the Wireless light stops blinking but remains lit.

Connect your printer to a wireless network using HP printer software

To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following:

●

A wireless 802.11b/g/n network that includes a wireless router or access point.

NOTE: The printer only supports connections using 2.4GHz.

●

A computer connected to the wireless network that you intend to connect the printer to.

●

Network name (SSID).

●

WEP key or WPA Passphrase (if needed).

To connect your printer using HP printer software (Windows)

1. Depending on whether you have installed the HP printer software or not, do one of the following:

If you have not installed the HP printer software on your computer

a. Insert the printer software CD in your computer.

NOTE: During the software installation, a USB cable might be required for temporary connection

between the printer and the computer. Do not connect the USB cable until the printer software prompts to do so.

b. When you are prompted, select Wireless, and then follow the on-screen instructions.

If you have the HP printer software installed on your computer

a. Open the printer software. For more information, see

on page 25.

b. In the printer software, click Utilities.

c. Click Printer Setup & Software.

d. Click Connect a new printer, click Wireless, and then follow the on-screen instructions.

2. After the printer connects successfully, the blue Wireless light stops blinking and remains on.

To connect your printer using HP printer software (OS X)

1. Depending on whether you have installed the HP printer software or not, do one of the following:

If you have not installed the HP printer software on your computer

Open the HP printer software (Windows)

a. Insert the printer software CD in your computer.

b. Double-click the HP Installer icon on the software CD, and then follow the on-screen instructions.

ENWW Connect your printer to a wireless network with a router 69

If you have the HP printer software installed on your computer

a. Double-click the HP Utility icon (located in the Hewlett-Packard folder in the Applications folder

at the top level of the hard disk).

b. On the menu bar at the top of the screen, choose Setup New Device from the Devices menu, and

then follow the on-screen instructions.

2. After the printer connects successfully, the blue Wireless light stops blinking and remains on.

To connect a new printer (Windows)

1. Open the printer software. For more information, see

on page 25.

2. In the printer software, click Utilities.

3. Select Printer Setup & Software.

4. Select Connect a new printer. Follow the on-screen instructions.

To connect a new printer (OS X)

1. Open System Preferences.

2. Depending on your operating system, click Print & Fax, Print & Scan, or Printers & Scanners in the

Hardware section.

3. Click + below the list of printers at the left.

4. Select the new printer from the list.

Open the HP printer software (Windows)

70 Chapter 7 Connect your printer ENWW

Connect wirelessly to the printer without a router

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network.

Guidelines for using Wi-Fi Direct

●

Make sure your computer or mobile device has the necessary software.

◦

If you are using a computer, make sure you have installed the printer software provided with the printer.

If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type.

◦

If you are using a mobile device, make sure you have installed a compatible printing app. For more information about mobile printing, visit

mobile_printing_apps.html.

●

Make sure Wi-Fi Direct for your printer is turned on.

●

Up to five computers and mobile devices can use the same Wi-Fi Direct connection.

●

Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection.

www.hp.com/global/us/en/eprint/

●

Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn Wi-Fi Direct on or off

On the printer control panel, press the Wi-Fi Direct button (

●

When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. To find the Wi-Fi Direct name and

password, press the Information button (

NOTE: When you turn on Wi-Fi Direct the first time, the printer automatically prints a Wi-Fi Direct

guide. The guide provides instructions about how to use Wi-Fi Direct. After that, you can press the Wi-Fi

Direct button (

guide may not be available in all languages.

●

When Wi-Fi Direct is turned off, the Wi-Fi Direct light is off.

●

For more information about the Wi-Fi Direct light status, see

status on page 7.

To print from a wireless-capable mobile device that supports Wi-Fi Direct

Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store.

) and the Information button ( ) together to print the Wi-Fi Direct guide. The

) to print a printer information page.

Control panel lights and display icons

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with

the mobile device.

ENWW Connect wirelessly to the printer without a router 71

3. From your mobile device, select a document from a print enabled application, and then select the option

to print the document.

The list of available printers appears.

4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet

3630 series (where ** are the unique characters to identify your printer).

●

If the Wi-Fi Direct connection security for the printer is Automatic (the default setting), the mobile device will connect to the printer automatically and send the print job.

●

If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to connect to the printer and print.

◦

If the Wi-Fi Direct light on the printer control panel keeps blinking, press the Wi-Fi Direct button (

◦

If the printer prints out a page with a PIN code, follow the instruction on the page.

TIP: You can change the Wi-Fi Direct connection security setting for the printer from the embedded

web server (EWS). For more information, see

To print from a wireless-capable mobile device that does not support Wi-Fi Direct

Make sure you have installed a compatible printing app on your mobile device. For more information, visit

www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

). The light will stop blinking and stay on.

Open the embedded web server on page 77.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation

provided with the mobile device.

NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the mobile device, connect to a new network. Use the process you normally use to connect to a

new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP DeskJet 3630 series (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

4. Print your document.

To print from a wireless-capable computer (Windows)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with

the computer.

NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the computer, connect to a new network. Use the process you normally use to connect to a new

wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP DeskJet 3630 series (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer).

Enter the Wi-Fi Direct password when prompted.

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4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless

network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the HP Wi-Fi Direct connection.

a. Depending on your operating system, do one of the following:

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, and then click Utilities.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the printer name, and then click Utilities.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder of your printer.

b. Click Printer Setup & Software, and then select Connect a new printer.

c. When the Connection Options software screen appears, select Wireless.

Select your HP printer software from the list of detected printers.

d. Follow the on-screen instructions.

5. Print your document.

To print from a wireless-capable computer (OS X)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi on the computer.

For more information, see the documentation provided by Apple.

3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP DeskJet 3630 series (where

** are the unique characters to identify your printer and XXXX is the printer model located on the printer).

If Wi-Fi Direct is turned on with security, enter the password when prompted.

4. Add the printer.

a. Open System Preferences.

b. Depending on your operating system, click Print & Fax, Print & Scan, or Printers & Scanners in the

Hardware section.

c. Click + below the list of printers at the left.

d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column

beside the printer name), and click Add.

ENWW Connect wirelessly to the printer without a router 73

Wireless settings

You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or off, and changing wireless settings.

To turn on or off the wireless capability of the printer

Press the Wireless button (

●

If the printer has an active connection to a wireless network, the Wireless light is on solid blue, and the printer display shows the Wireless icon and the Signal Bars icon.

●

If wireless is turned off, the Wireless light is off.

●

For more information about the wireless status, see

on page 7.

To print the wireless network test report and network configuration page

Press the Wireless button (

●

The wireless network test report shows the diagnostics results for the status of the wireless network, wireless signal strength, detected networks, and more.

●

The network configuration page shows the network status, hostname, network name, and more.

To change wireless settings (Windows)

This method is available if you have already installed the printer software.

NOTE: This method requires a USB cable. Do not connect the USB cable until prompted to do so.

) to turn on or off the printer wireless capabilities.

Control panel lights and display icons status

) and the Information button ( ) at the same time.

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 25.

2. In the printer software, click Utilities.

3. Click Printer Setup & Software.

4. Select Reconfigure Wireless Settings. Follow the on-screen instructions.

To restore network settings to default settings

●

Press the Wireless button (

time, and then hold them for three seconds.

) and the Cancel button ( ) from the printer control panel at the same

74 Chapter 7 Connect your printer ENWW

Connect your printer to your computer with a USB cable (nonnetwork connection)

The printer supports a rear USB 2.0 High Speed port for connection to a computer.

To connect the printer with the USB cable

1. Insert the printer software CD in the computer CD-ROM drive.

NOTE: Do not connect the USB cable to the printer until you are prompted to do so.

2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer by

selecting USB on the Connection Options screen.

3. Follow the on-screen instructions.

If the printer software has been installed, the printer will operate as a plug-and-play device. If the software has not been installed, insert the CD that came with the printer and follow the on-screen instructions.

ENWW Connect your printer to your computer with a USB cable (non-network connection) 75

Change from a USB connection to a wireless network

If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point.

NOTE: The printer only supports connections using 2.4GHz.

Before changing from a USB connection to a wireless network, make sure that:

●

The printer is connected to your computer with the USB cable until you are prompted to disconnect the cable.

●

The computer is connected to the wireless network that you intend to install the printer on.

Change from a USB connection to a wireless network (Windows)

1. Open the HP printer software. For more information, see

on page 25.

2. In the printer software, click Utilities.

3. Click Printer Setup & Software.

4. Select Convert a USB connected printer to wireless. Follow the on-screen instructions.

To change from a USB connection to a wireless network (OS X)

1. Connect the printer to your wireless network.

2. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software

connection to wireless for this printer.

Open the HP printer software (Windows)

76 Chapter 7 Connect your printer ENWW

Advanced printer management tools (for networked printers)

When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer.

NOTE: You can open and use the EWS without being connected to the Internet. However, some features are

not available.

NOTE: To view or change some settings, you might need a password.

●

Open the embedded web server

●

About cookies

Open the embedded web server

You can use one of the following ways to open the embedded web server.

To open the embedded web server through a network

From the printer control panel, press the Wireless button (

together to print the network configuration page.

2. Find out the IP address or hostname of the printer from the network configuration page.

) and the Information button ( )

3. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://

192.168.0.12.

To open the embedded web server from the HP printer software (Windows)

1. Open the printer software. For more information, see

on page 25.

2. Click Print & Scan, and then click Printer Home Page (EWS).

To open the embedded web server through Wi-Fi Direct

If the Wi-Fi Direct light is off, press the Wi-Fi Direct button (

name and password, press the Information button (

2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for

example: DIRECT-**-HP DeskJet 3630 series. Enter the Wi-Fi Direct password when prompted.

3. In a supported web browser on your computer, type the following address: http://

192.168.223.1.

Open the HP printer software (Windows)

) to print a printer information page.

About cookies

) to turn it on. To find the Wi-Fi Direct

The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually.

ENWW Advanced printer management tools (for networked printers) 77

You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following

features:

●

Starting where you left the application (especially useful when using setup wizards)

●

Remembering the EWS browser language setting

●

Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

78 Chapter 7 Connect your printer ENWW

Tips for setting up and using a networked printer

Use the following tips to set up and use a networked printer:

●

When setting up the wireless networked printer, make sure your wireless router or access point is powered on. The printer searches for wireless routers, then lists the detected network names on the computer.

●

If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer.

●

Learn more about configuring your network and the printer for wireless printing.

for more information.

●

Learn how to find your network security settings.

●

Learn about the HP Print and Scan Doctor.

NOTE: This utility is only available for Windows operation system.

●

Learn how to change from a USB to wireless connection.

●

Learn how to work with your firewall and antivirus programs during printer setup.

online for more information.

Click here to go online for more information.

Click here to go online

Click here to go

ENWW Tips for setting up and using a networked printer 79

80 Chapter 7 Connect your printer ENWW

8 Solve a problem

This section contains the following topics:

●

Jams and paper-feed issues

●

Ink cartridge issues

●

Printing issues

●

Copy issues

●

Scan issues

●

Network and connection issues

●

Printer hardware issues

●

Control panel error codes

●

HP support

ENWW 81

Jams and paper-feed issues

What do you want to do?

Clear a paper jam

Solve paper jam issues. Use an HP online troubleshooting wizard

Instructions for clearing paper jams and resolving issues with paper or the paper feed.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing paper jams

Paper jams can occur in several locations.

To clear a paper jam from the input tray

Press the Cancel button ( following steps to clear the jam manually.

2. Pull the paper gently out of the input tray.

3. Make sure there is no foreign object in the paper path, and then reload paper.

NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing

serious paper jams. Do not take down the input tray shield.

Press the Resume button (

To clear a paper jam from the output tray

Press the Cancel button ( following steps to clear the jam manually.

) to try to clear the jam automatically. If this does not work, complete the

) on the control panel to continue the current job.

) to try to clear the jam automatically. If this does not work, complete the

82 Chapter 8 Solve a problem ENWW

2. Pull the paper gently out of the output tray.

Press the Resume button (

) on the control panel to continue the current job.

To clear a paper jam from the cartridge access area

Press the Cancel button (

) to try to clear the jam automatically. If this does not work, complete the

following steps to clear the jam manually.

2. Remove the jammed paper.

Press the Power button (

b. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

c. Open the front door of the printer.

) to turn off the printer.

d. Open the cartridge access door.

ENWW Jams and paper-feed issues 83

e. If the print carriage is in the center of the printer, slide it to the right.

f. Remove the jammed paper.

g. Close the cartridge access door, and then close the front door.

h. Pull out the output tray and the tray extender.

Press the Power button (

To clear a paper jam inside of the printer

Press the Cancel button ( following steps to clear the jam manually.

Press the Power button (

) to turn on the printer.

) to try to clear the jam automatically. If this does not work, complete the

) to turn off the printer.

84 Chapter 8 Solve a problem ENWW

3. Turn the printer over, locate the cleanout door on the bottom of the printer, and then pull both tabs on

the cleanout door to open it.

4. Remove the jammed paper.

5. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.

Turn the printer over, and then press the Power button (

) to turn on the printer.

Clear a print carriage jam

Resolve a print carriage jam. Use an HP online troubleshooting wizard

If something is blocking the print carriage or it does not move easily, get step-by-step instructions.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing a print carriage jams

▲

Remove any objects, such as paper, that are blocking the print carriage.

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when

removing jammed paper from inside the printer.

ENWW Jams and paper-feed issues 85

Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

●

Do not overfill the input tray.

●

Remove printed papers from the output tray frequently.

●

Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.

●

Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

●

Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

●

Do not force paper too far down in the input tray.

●

Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper.

Solve paper-feed problems

What kind of problem are you having?

●

Paper is not picked up from the input tray

◦

Make sure paper is loaded in the input tray. For more information, see

◦

Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray.

◦

Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

●

Pages are skewing

◦

Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is fit against the left side of the paper.

◦

Load paper into the printer only when it is not printing.

●

Multiple pages are being picked up

◦

Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray.

◦

Make sure the input tray is not overloaded with paper.

◦

Make sure the pieces of the loaded paper are not sticking together.

◦

Use HP paper for optimum performance and efficiency.

Load media on page 16.

86 Chapter 8 Solve a problem ENWW

Ink cartridge issues

Identify whether an ink cartridge has a problem

To identify whether an ink cartridge has a problem, check the status of the Ink Alert light and the corresponding Ink Level icon. For more information, see

on page 7.

If you get an ink cartridge problem message from the printer software that states at least one of the cartridges has a problem, do the following to identify whether a cartridge has a problem.

1. Remove the black cartridge and then close the cartridge access door.

●

If the Ink Level icon for the tri-color cartridge blinks, the tri-color cartridge has a problem.

●

If the Ink Level icon for the tri-color cartridge does not blink, the tri-color cartridge does not have a problem.

2. Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge

access door.

●

If the Ink Level icon for the black cartridge blinks, the black cartridge has a problem.

●

If the Ink Level icon for the black cartridge does not blink, the black cartridge does not have a problem.

Control panel lights and display icons status

Fix ink cartridge problems

If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the ink cartridges. For information about replacing ink cartridges, see

cartridges on page 60.

To clean cartridge contacts

CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are

reinstalled in the printer as soon as possible. It is not recommended to leave the ink cartridges outside of the printer longer than 30 minutes. This could result in damage to the printhead or the ink cartridges.

1. Check that power is on.

2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

Replace ink

ENWW Ink cartridge issues 87

3. Open the front door of the printer.

4. Open the cartridge access door and wait for the print carriage to move to the center of the printer.

5. Remove the ink cartridge indicated in the error message.

6. Clean the cartridge contacts and printer contacts.

a. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on

the ink cartridge.

The electrical contacts are the small gold-colored dots on the ink cartridge.

b. Wipe only the contacts with a dry swab or lint-free cloth.

CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris

elsewhere on the ink cartridge.

88 Chapter 8 Solve a problem ENWW

c. On the inside of the printer, locate the contacts for the cartridge.

The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the ink cartridge.

d. Use a dry swab or lint-free cloth to wipe the contacts.

7. Reinstall the ink cartridge.

8. Close the cartridge access door, and then close the front door.

9. Check if the error message has gone away. If you still receive the error message, turn the printer off,

and then on.

NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to

operate the printer with only one ink cartridge.

Fix ink cartridge incompatible issues

The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program.

ENWW Ink cartridge issues 89

Printing issues

What do you want to do?

Fix problems with page not printing (unable to print)

HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.

NOTE: This utility is only available for Windows operation system.

Troubleshoot problems with print jobs not printing.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Use an HP online troubleshooting wizard

Get step-by-step instructions if the printer is not responding or printing.

Read general instructions in the Help for unable to print issues

To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order:

1. Check for error messages from the printer software and resolve them by following the on-screen

instructions.

2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If

your computer is connected to the printer with a wireless connection, confirm that the connection is working.

3. Verify that the printer is not paused or offline.

To verify that the printer is not paused or offline

a. Depending upon your operating system, do one of the following:

●

Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Either double-click the icon for your printer or right-click the icon for your printer and select See

what's printing to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer

Offline.

d. If you made any changes, try to print again.

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4. Verify that the printer is set as the default printer.

To verify that the printer is set as the default printer

a. Depending upon your operating system, do one of the following:

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as

Default Printer.

d. Try using your printer again.

5. Restart the print spooler.

To restart the print spooler

a. Depending upon your operating system, do one of the following:

Windows 8.1 and Windows 8

i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click

the Settings icon.

ii. Click or tap Control Panel, and then click or tap System and Security.

iii. Click or tap Administrative Tools, and then double-click or double-tap Services.

iv. Right-click or touch and hold Print Spooler, and then click Properties.

v. On the General tab, next to Startup type, make sure that Automatic is selected.

vi. If the service is not already running, under Service status

tap OK.

Windows 7

i. From the Windows Start menu, click Control Panel, System and Security, and then

Administrative Tools.

ii. Double-click Services.

, click or tap Start, and then click or

iii. Right-click the Print Spooler, and then click Properties.

iv. On the General tab, next to Startup type, make sure that Automatic is selected.

v. If the service is not already running, under Service status, click Start, and then click OK.

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Windows Vista

i. From the Windows Start menu, click Control Panel, System and Maintenance,

Administrative Tools.

ii. Double-click Services.

iii. Right-click the Print Spooler service, and then click Properties.

iv. On the General tab, next to Startup type, make sure that Automatic is selected.

v. If the service is not already running, under Service status, click Start, and then click OK.

Windows XP

i. From the Windows Start menu, right click My Computer.

ii. Click Manage, and then click Services and Applications.

iii. Double-click Services, and then select Print Spooler.

iv. Right-click Print Spooler, and click Restart to restart the service.

b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as

Default Printer.

d. Try using your printer again.

6. Restart the computer.

7. Clear the print queue.

To clear the print queue

a. Depending upon your operating system, do one of the following:

●

Windows 7: From the Windows Start menu, click

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your printer to open the print queue.

c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to

confirm.

d. If there are still documents in the queue, restart the computer and try printing again after the

computer has restarted.

Devices and Printers.

e. Check the print queue again to make sure it is clear, and then try to print again.

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To resolve print issues (OS X)

1. Check for error messages and resolve.

2. Disconnect and reconnect the USB cable.

3. Verify that the product is not paused or offline.

To verify that the product is not paused or offline

a. In System Preferences, click Print & Fax.

b. Click the Open Print Queue button.

c. Click a print job to select it.

Use the following buttons to manage the print job:

●

Delete: Cancel the selected print job.

●

Hold: Pause the selected print job.

●

Resume: Continue a paused print job.

●

Pause Printer: Pause all print jobs in the print queue.

d. If you made any changes, try to print again.

4. Restart the computer.

Fix print quality issues

Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online

Read general instructions in the Help for resolving print quality issues

NOTE: To protect the cartridges from drying out, always turn the printer off using the Power button, and

wait until the Power button light goes out.

To improve print quality (Windows)

1. Make sure you are using original HP ink cartridges.

2. Check the printer software to make sure you have selected the appropriate paper type from the Media

drop-down list and print quality from the Quality Settings drop-down list.

In the printer software, click Print & Scan and then click Set Preferences to access the print properties.

3. Check the estimated ink levels to determine if the ink cartridges are low on ink.

For more information, see consider replacing them.

Check estimated ink levels on page 58. If the ink cartridges are low on ink

4. Check the paper type.

For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see

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Paper basics on page 22.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.

5. Align the ink cartridges.

To align the ink cartridges

a. Load letter or A4 unused plain white paper into the input tray.

b. Open the printer software. For more information, see

Open the HP printer software (Windows)

on page 25.

c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the

printer toolbox.

The printer toolbox appears.

d. Click Align Ink Cartridges on the Device Services tab.

The printer prints an alignment page.

e. Follow the on-screen instructions to load the cartridge alignment page print side down on the

scanner glass, and then click Scan to scan the alignment page.

The printer aligns the ink cartridges. Recycle or discard the cartridge alignment sheet.

6. Print a diagnostics page if the ink cartridges are not low on ink.

To print a diagnostics page

a. Load letter or A4 unused plain white paper into the input tray.

b. Open the printer software. For more information, see

Open the HP printer software (Windows)

on page 25.

c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the

printer toolbox.

d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.

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HP 3630 Instruction manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 HP DeskJet 3630 series Help

2 Get started

Printer parts

Control panel features

Overview of buttons and lights

Control panel display icons

Control panel lights and display icons status

Load media

Change the default paper size detected by printer

Load an original on the scanner glass

Paper basics

Recommended papers for printing

Order HP paper supplies

Open the HP printer software (Windows)

Sleep mode

Quiet Mode

Auto-Off

Print from your computer

Print documents

Print photos

Print envelopes

Print using the maximum dpi

Print from your mobile device

Print with AirPrint

Tips for print success

What are Web Services?

Set up Web Services

Print with HP ePrint

Use HP Printables

Use the HP Connected website

Remove Web Services

Tips for using Web Services

5 Copy and scan

Copy documents

Scan using the HP printer software

Scan to a computer

Create a new scan shortcut (Windows)

Change scan settings (Windows)

Scan using Webscan

Tips for copy and scan success

6 Manage ink cartridges

Check estimated ink levels

Order ink supplies

Replace ink cartridges

Use single-cartridge mode

Cartridge warranty information

Tips for working with cartridges

7 Connect your printer

Connect your printer to a wireless network with a router

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

Connect your printer to a wireless network using HP printer software

Connect wirelessly to the printer without a router

Wireless settings

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Change from a USB connection to a wireless network

Advanced printer management tools (for networked printers)

Open the embedded web server

About cookies

Tips for setting up and using a networked printer

8 Solve a problem

Jams and paper-feed issues

Clear a paper jam

Read general instructions in the Help for clearing paper jams

Clear a print carriage jam

Read general instructions in the Help for clearing a print carriage jams

Learn how to avoid paper jams

Solve paper-feed problems

Ink cartridge issues

Identify whether an ink cartridge has a problem

Fix ink cartridge problems

Printing issues

Fix problems with page not printing (unable to print)

Read general instructions in the Help for unable to print issues

Fix print quality issues

Read general instructions in the Help for resolving print quality issues