hp deskjet 3300/3400 series printer
table of contents
notices
notices and acknowledgements
terms and conventions
accessibility
using the onscreen user's guide
special features
getting started
printer features
power button and light
paper tray
print cartridges
connectivity
printing
getting started
print settings
changing default print settings
printing a document
print status box
plain paper
envelopes
transparencies
labels
index cards and other small media
Hagaki cards
photographs
greeting cards
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maintenance
replacing print cartridges
refilling print cartridges
calibrating print cartridges
automatically cleaning print cartridges
manually cleaning print cartridges
maintaining print cartridges
maintaining the printer body
removing ink for skin and clothing
troubleshooting
printer is not printing
problems with printouts
printer light is flashing
printer is too slow
out of paper message
specifications
printer specifications
minimum system requirements
environmental statement
print cartridge recovery
limited warranty
regulatory notices
index
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notices
● notices and acknowledgements
● terms and conventions
● accessibility
● using the onscreen user's guide
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notices and acknowledgements
hewlett-packard company notices
The information contained in this document is subject to change without notice.
Hewlett-Packard (HP) makes no warranty of any kind with regard to this material
including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose.
Hewlett-Packard shall not be liable for any errors or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
All rights reserved. Reproduction, adaptation, or translation of this material is
prohibited without prior written permission of Hewlett-Packard, except as allowed
under copyright laws.
acknowledgments
Microsoft, MS, MS-DOS, Windows, and XP are registered trademarks of Microsoft
Corporation.
TrueType is a U.S. trademark of Apple Computer, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Copyright 2002 Hewlett-Packard Company
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terms and conventions
The following terms and conventions are used in the User’s Guide.
terms
HP Deskjet printers may be referred to as the printer.
symbols
The > symbol guides you through a series of software steps. For example:
Click Start> Programs> Hewlett-Packard>hp deskjet series > release notesto
open the Release Notes.
cautions and warnings
A Caution indicates possible damage to the HP Deskjet printer or to other equipment.
For example:
Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these
parts will result in clogs, ink failure, and bad electrical connections.
A Warning indicates possible harm to yourself or to others. For example:
Warning! Keep print cartridges out of the reach of children.
icons
A Note icon indicates that additional information is provided. For example:
For best results use HP products.
A Mouse icon indicates that additional information is available through the What’s
This? help feature. For example:
To find more information about options on each tab screen, point to an option and
click the right mouse button to display the What’s This? dialog box. Click What’s
This? to view more information about the selected option.
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A Printing instructions icon indicates that a description of print options is available
in the User's Guide. For example:
For a description of available print options, see print settings.
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accessibility
Your HP printer provides a number of features that make it accessible for people with
disabilities.
visual
The printer software is accessible for users with visual impairments or low vision
through the use of Windows accessibility options and features. It also supports most
assistive technology such as screen readers, Braille readers, and voice-to-text
applications. For users who are color blind, colored buttons and tabs used in the
software and on the HP printer have simple text or icon labels that convey the
appropriate action.
mobility
For users with mobility impairments, the printer software functions can be executed
through keyboard commands. The software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
support
For more details about the accessibility of this product and HP's commitment to
product accessibility:
● visit HP's Website at http://www.hp.com/accessibility
● email accessibility@hp.com
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using the onscreen user’s guide
This onscreen User’s Guide is viewed through Adobe Acrobat Reader 4.0 or later.
Use the following tools to view and navigate the onscreen User's Guide:
● View Buttons: Click these buttons to change page views:
View the page in actual size
Fit the page in the window
Fit the page width in the window
● Zoom: Use to zoom in on a page.
● Bookmarks: Click a bookmark to view a topic.
● Navigation Buttons: Click these buttons to navigate:
Go to the first page of the document
Go backward one page
Go forward one page
Go to the last page of the document
Go to the previous view
Go to the next view
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special features
Congratulations! You have purchased an HP Deskjet printer that is equipped with
several exciting features:
User friendly: Easy to operate.
Lightweight: Small, compact, and easy to set up, store, or carry.
Print capability: Single-cartridge printing which allows the printer to operate with
only the tri-color print cartridge installed. For highest print quality and speed,
purchase black cartridge #27. This cartridge is sold separately.
Accessibility: Designed to be used easily by people with disabilities. For more
information, see
Quality: Built to give you the best results for your printing needs.
accessibility.
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getting started
● printer features
● power button and light
● paper tray
● print cartridges
● connectivity
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printer features
The HP printer has several features to make printing easier and more efficient.
To view a printer feature, click below on the name of the feature.
1. paper tray
power button and light
2.
3. print cartridges and print cradle
4. connectivity
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power button and light
Press the Power button to turn the printer on or off. It may take a few seconds for the
printer to turn on after pressing the Power button.
1. Power button
Caution! Always use the Power button on the front of the printer to turn the printer on
or off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer
on or off may cause printer failure.
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paper tray
The flip-up paper tray holds paper or other media to be printed.
Unfold the paper tray before printing:
1. Raise the printer cover.
2. Lower the paper tray.
3. Flip out the tray extension.
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4. Lower the printer cover.
loading paper
Print different sizes of media by sliding the paper guide to the right or left.
The printer deposits printed pages on the top of the paper tray.
The print cartridges must be installed before printing.
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print cartridges
Two print cartridges can be used with your HP printer:
● black print cartridge
● tri-color print cartridge
1. tri-color print cartridge 2. black print cartridge
print cartridge selection
print cartridge selection number product number
black
tri-color
For installation instructions, see
For storage instructions, see
For recycling instructions, see
maintaining print cartridges.
print cartridge recovery.
replacing print cartridges.
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single and dual cartridge printing
The HP Deskjet 3300/3400 series printer can print with the following print cartridge
combinations:
● tri-color and black print cartridges installed for optimum print quality and speed
● tri-color print cartridge installed for color and composite black printing
● black print cartridge installed for monochrome printing
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connectivity
The HP printer connects to the computer with a Universal Serial Bus (USB) cable,
which is purchased separately. Your computer must be running the Windows 98, Me,
2000, or XP operating system to use a USB cable.
For instructions on connecting your printer with a USB cable, see the Setup poster
that came with your printer.
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printing
Click the following topic below to view an explanation of the printer software:
● print settings
Click the appropriate topic below to view instructions on printing functions:
● changing default print settings
● printing a document
● using the Print Status box
Click the appropriate topic below to view instructions for printing on different paper
types:
● plain paper
● envelopes
● transparencies
● labels
● index cards and other small media
● Hagaki cards
● photographs
● greeting cards
You can also print iron-on transfers, posters, and two-sided documents with certain
software programs. Follow the instructions provided with the software to print these
items.
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print settings
The HP printer is controlled by software installed on your computer. Use the printer software,
known as the printer driver, to change the print settings for a document.
To change printer settings, open the Printer Properties dialog box.
displaying the printer properties dialog box
Follow these steps to display the Printer Properties dialog box:
1. Open the file you want to print.
2. Follow one of these paths to select the Printer Properties dialog box, depending on the
software program you are using:
❍ Click File > Print, then select Properties.
❍ Click File > Print Setup, then select Properties.
❍ Click File > Print > Setup, then select Properties.
The Printer Properties dialog box appears.
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using the printer properties dialog box
The Printer Properties dialog box provides several print options in the Setup tab.
setup tab
The Setup tab allows you to set these options:
1. Print Quality: FastDraft, Normal, or Best.
2. Paper Type: Plain/Inkjet, Transparency, or Photo Paper.
3. Orientation: Portrait or Landscape.
4. Paper Size: Type of paper used.
To find more information about options on the Setup tab screen, point to an option and
click the right mouse button to display the What’s This? dialog box. Click What’s
This? to view more information about the selected option.
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changing default print settings
The taskbar icon lets you change the default print settings. Default print settings
apply to all documents you print with your HP printer.
1. taskbar icon
1. Right-click the taskbar icon.
2. Select Change Default Print Settings.
The Printer Properties dialog box appears.
3. Select from the available print quality options: Best, Normal, and FastDraft.
4. Select any other print properties you wish to use for the default print settings.
5. Click OK.
A dialog box appears stating that the new settings will be used every time you
print. If you don't want to see this dialog box again, select Don't show me
this message again.
6. Click OK to save the new print settings.
These settings will be in effect until you change the default print settings again.
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turning off the taskbar icon
1. Right-click the taskbar icon.
The taskbar shortcut menu screen appears.
2. Select Exit to turn off the taskbar icon.
turning on the taskbar icon
Click Start > Programs > Hewlett-Packard > [hp deskjet series] > taskbar
icon. The taskbar appears automatically whenever you restart you computer.
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printing a document
Follow these instructions to print a document:
1. Open the file you want to print.
2. Follow one of these paths to open the Printer Properties dialog box:
❍ Click File > Print, then select Properties.
❍ Click File > Print Setup, then select Properties.
❍ Click File > Print > Setup, then select Properties.
The Printer Properties dialog box appears.
3. In the Setup screen choose a print quality, a specific paper type, the
appropriate paper size, and page orientation.
4. Click OK to return to the Print or Print Setup screen.
5. Click OK to print.
printing in grayscale
For grayscale printing, your HP Deskjet 3300/3400 series printer must have a
black print cartridge installed. If a tri-color print cartridge is installed, remove it so
that only the black print cartridge remains in the print cartridge cradle.
Be sure to store the tri-color print cartridge properly. For storage instructions,
see maintaining print cartridges.
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print status box
The Print Status box appears each time the printer prints a file.
The following items are displayed:
● Ink Level: Ink level of each print cartridge
● Status: Status of the print job
● Print Quality: FastDraft, Normal, or Best
● Paper Type: Plain/Inkjet, Transparency, or Photo Paper
● Paper Size: Appropriate paper size
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To change the print options, click the taskbar icon.
To cancel a print job, click Cancel Print.
To close the Print Status box, click Close Window.
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plain paper
1. Unfold the paper tray.
2. Slide the paper guide to the left.
3. Do one of the following:
❍ Place up to 100 sheets of paper into the tray.
–or–
❍ Place up to 100 sheets of legal-sized or A4 paper into the tray as far as it
will go. The paper will extend over the edge of the tray.
4. Slide the paper guide firmly against the paper.
printing plain paper
1. Open the Printer Properties dialog box, then select the following settings:
❍ Print Quality: FastDraft, Normal or Best
❍ Paper Type: Plain/Inkjet
❍ Paper Size: Appropriate paper size
❍ Orientation: Appropriate orientation
2. After you have selected the print settings, click OK.
3. Click OK to print.
For basic printing instructions, see print settings.
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envelopes
printing guidelines
● Never place more than 10 envelopes in the In tray at one time.
● Avoid using envelopes that have clasps or windows.
● Avoid using envelopes that are shiny or embossed; envelopes with thick,
irregular, or curled edges; or envelopes that are wrinkled, torn, or otherwise
damaged.
● Align the envelope edges before inserting them in the paper tray.
preparing to print
1. Unfold the paper tray.
2. Slide the paper guide to the left.
3. Place no more than 10 envelopes — with the flap side on the left and facing up
— in the paper tray.
4. Push the envelopes forward until they stop.
5. Slide the paper guide firmly against the edge of the envelopes.
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printing envelopes
If your software program includes an envelope printing feature, follow the
instructions provided with the software program. Otherwise, follow the instructions
below.
1. Open the Printer Properties dialog box, then select the following settings:
❍ Print Quality: Normal or Best
❍ Paper Type: Plain/Inkjet
❍ Paper Size: Appropriate envelope size
❍ Orientation: Appropriate orientation
2. After you have selected the print settings, click OK.
3. Click OK to print.
For basic printing instructions, see print settings.
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transparencies
printing guidelines
For great results use hp premium plus transparency film.
preparing to print
1. Unfold the paper tray.
2. Slide the paper guide to the left.
3. Fan the edges of the transparency sheets to separate them, then align the
edges.
4. Place up to 30 transparency sheets in the tray with the rough side down and
the adhesive strip toward the printer.
5. Carefully push the transparencies forward until they stop so that none of the
adhesive strips catch on one another.
6. Slide the paper guide firmly against the transparency sheets.
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The printer may wait for each transparency to dry before releasing it.
For basic printing instructions, see
print settings.
printing transparencies
If your software program includes a transparency printing feature, follow the
instructions provided with the software program. Otherwise, follow the instructions
below.
1. Open the Printer Properties dialog box, then select the following settings:
❍ Print Quality: Normal or Best
❍ Paper Type: Transparency
❍ Paper Size: Appropriate paper size
❍ Orientation: Appropriate orientation
2. After you have selected the print settings, click OK.
3. Click OK to print.
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labels
printing guidelines
● Use only paper labels that are designed specifically for Inkjet printers.
● Use only full sheets of labels.
● Verify that the labels are not sticky, wrinkled, or pulling away from the
protective backing.
● Do not use plastic or clear labels. The ink will not dry on these labels.
● Never place more than 20 sheets of labels in the tray at one time.
preparing to print
1. Unfold the paper tray.
2. Slide the paper guide to the left.
3. Fan the edges of the label sheets to separate them, then align the edges.
4. Place up to 20 label sheets — label side down — in the tray.
5. Slide the paper guide firmly against the sheets.
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printing labels
If your software program includes a label printing feature, follow the instructions
provided with the software program. Otherwise, follow the instructions below.
1. Open the Printer Properties dialog box, then select the following settings:
❍ Print Quality: Normal or Best
❍ Paper Type: Plain/Inkjet
❍ Paper Size: Letter or A4
❍ Orientation: Appropriate orientation
2. After you have selected the print settings, click OK.
3. Click OK to print.
For basic printing instructions, see print settings.
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index cards and other small media
printing guidelines
● Use only cards and small media that meet the printer’s paper size
specifications.
preparing to print
1. Unfold the paper tray.
2. Slide the paper guide to the left.
3. Align the card edges.
4. Place up to 30 cards in the tray.
5. Push the cards forward until they stop.
6. Slide the paper guide firmly against the edge of the cards.
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printing index cards and other small media
If your software program includes a card printing feature, follow the instructions
provided by the software program. Otherwise, follow the instructions below.
1. Open the Printer Properties dialog box, then select the following settings:
❍ Print Quality: Normal or Best
❍ Paper Type: Plain/Inkjet
❍ Paper Size: Index Cards (4 x 6 in.)
❍ Orientation: Appropriate orientation
2. After you have selected the print settings, click OK.
3. Click OK to print.
For basic printing instructions, see print settings.
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Hagaki cards
printing guidelines
● Use only cards that meet the printer’s paper size specifications.
preparing to print
1. Unfold the paper tray.
2. Slide the paper guide to the left.
3. Align the card edges.
4. Place up to 30 cards in the tray.
5. Push the cards forward until they stop.
6. Slide the paper guide firmly against the edges of the print media.
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printing Hagaki cards
If your software program includes an Hagaki card printing feature, follow the
instructions provided with the software program. Otherwise, follow the instructions
below.
1. Open the Printer Properties dialog box, then select the following settings:
❍ Print Quality: Normal or Best
❍ Paper Type: Plain/Inkjet
❍ Paper Size: Hagaki (100 x 148 mm)
❍ Orientation: Appropriate orientation
2. After you have selected the print settings, click OK.
3. Click OK to print.
For basic printing instructions, see print settings.
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photographs
printing guidelines
● The photo must be in an electronic format (digital) before it can be printed.
Take a digital picture, scan a photo, or have your local camera shop provide an
electronic file of the photo.
● Use hp photo papers for great results.
preparing to print
1. Unfold the paper tray.
2. Slide the paper guide to the left.
3. Fan the edges of the photo paper to separate them, then align the edges.
4. Place no more than 30 sheets of photo paper — printable side down — in the
tray.
5. Push the photo paper forward until it stops.
6. Slide the paper guide firmly against the edge of the photo paper.
loading small photo paper
loading large photo paper
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printing photographs
If your software program includes a photo printing feature, follow the instructions
provided with the software program. Otherwise, follow the instructions below.
1. Open the file you want to print. Then select the following settings:
❍ Paper Type: Photo Paper
For HP 3400 Series, select either PhotoRet or 2400dpi.
❍ Paper Size: Appropriate photo paper size
❍ Orientation: Appropriate orientation
❍ Print Quality: Best (will automatically be selected)
2. After you have selected the print settings, click OK.
3. Click OK to print.
For basic printing instructions, see print settings.
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greeting cards
printing guidelines
● Unfold pre-folded cards before placing them in the paper tray.
preparing to print
1. Unfold the paper tray.
2. Slide the paper guide to the left.
3. Fan the edges of the greeting cards to separate them, then align the edges.
4. Place no more than 20 cards in the tray.
5. Push the cards forward until they stop.
6. Slide the paper guide firmly against the edge of the cards.
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printing greeting cards
If your software program includes a greeting card printing feature, follow the
instructions provided with the software program. Otherwise, follow the instructions
below.
1. Open the Printer Properties dialog box, then select the following settings:
❍ Print Quality: Normal or Best
❍ Paper Type: Plain/InkJet
❍ Paper Size: Appropriate greeting card size
❍ Orientation: Appropriate orientation
2. After you have selected the print settings, click OK.
3. Click OK to print.
For basic printing instructions, see print settings.
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maintenance
● replacing print cartridges
● refilling print cartridges
● calibrating print cartridges
● automatically cleaning print cartridges
● manually cleaning print cartridges
● maintaining print cartridges
● maintaining the printer body
● removing ink from skin and clothing
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replacing print cartridges
Before buying replacement print cartridges, verify the correct part numbers. For the
correct part numbers, see print cartridges.
When a print cartridge is empty, leave the empty print cartridge in the print cartridge
cradle until it is replaced.
To replace a print cartridge:
1. Press the Power button to turn on the printer.
2. Open the top cover.
The cradle moves to the center of the printer.
3. Push down on the print cartridge and slide it out of the print cartridge cradle.
1. press Power button 2. lift top cover
3. push down on print cartridge 4. slide print cartridge out of cradle
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4. Remove the replacement print cartridge from its packaging and carefully
remove the plastic tape. Hold the print cartridge so that the copper strip is on
the bottom.
Caution! Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.
1. plastic tape
5. Slide the print cartridge firmly into the cradle at a slight upward angle until you
feel resistance.
6. Push the cartridge into the cradle.
You hear a snap when the print cartridge is correctly positioned.
7. Close the top cover.
8. Calibrate the printer for optimum print quality.
For information on how to recycle your empty print cartridges, see print cartridge
recovery.
Warning! Keep both new and used print cartridges out of the reach of children.
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refilling print cartridges
To get the best performance from your HP printer, use only genuine, factory-filled HP
print cartridges.
Caution! Damage that results from modifying or refilling HP print cartridges is
specifically excluded from the HP printer’s warranty coverage.
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calibrating print cartridges
After installing a print cartridge, calibrate the print cartridges to ensure the best print
quality.
Calibrating the print cartridges takes about two minutes and requires you to examine
two test pages.
To calibrate print cartridges:
1. Go to
2. Click the calibrate printer button.
3. Click calibrate, then follow the onscreen instructions.
printer maintenance.
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automatically cleaning print cartridges
If your printed pages are missing lines or dots, or if they contain ink streaks, the print
cartridges need to be cleaned.
Follow the steps below to clean the print cartridges automatically:
1. Go to
2. Click the clean cartridges button.
3. Click clean, then follow the onscreen directions.
If your printouts are still missing lines or dots after cleaning, one of the print
cartridges may be low on ink.
If ink streaks still appear on your printouts after cleaning, the print cartridges and
cradle may need to be cleaned manually.
Caution! Clean print cartridges only when it is necessary. Unnecessary cleaning wastes
ink and shortens the life of the cartridge.
printer maintenance.
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manually cleaning print cartridges
If the printer is used in a dusty environment, a small amount of debris may
accumulate inside the case. This debris can include dust, hair, carpet, or clothing
fibers. When debris gets on the print cartridges and cradle, it can cause ink streaks
and smudges on printed pages. Ink streaking is easily corrected by manually cleaning
the cartridges and cradle.
gathering cleaning supplies
You will need the following items to clean the print cartridges and cradle:
● Clean water.
● Cotton swabs or other soft, lint-free material that will not stick to the
cartridges.
Be careful not to get ink on your hands or clothing as you clean.
preparing to clean
1. Press the Power button to turn on the printer, then raise the top cover.
The cradle moves to the center of the printer.
2. Disconnect the power cord from the back of the printer.
3. Remove the print cartridges and place them on a piece of paper with the nozzle
plate facing up.
Do not leave the cartridges outside the printer for more than 30 minutes.
Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these
parts will result in clogs, ink failure, and bad electrical connections. Do not remove the
copper strips. They are required electrical contacts.
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cleaning the print cartridges and print cartridge cradle
1. Lightly moisten a cotton swab with distilled water.
2. Clean the face and edges of the first print cartridge with the swab, as shown in
the following illustration.
Do Not wipe the nozzle plate.
1. nozzle plate 2. face and edges of print cartridge
3. Inspect the face and edges of the print cartridge for fibers.
Repeat steps 1 and 2 above if fibers are still present.
4. Repeat steps 1 through 3 for the second print cartridge.
5. Wipe the underside of the print cartridge cradle walls using clean, moistened
cotton swabs.
Repeat this process until no ink residue appears on a clean swab.
1. print cartridge cradle 2. print cartridge cradle walls
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6. Insert the print cartridges and close the printer’s top cover.
7. Connect the power cord to the back of the printer.
8. Print a test page.
9. Repeat the cleaning procedure if ink streaks continue to appear on printed
pages.
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maintaining print cartridges
The following suggestions will help maintain HP print cartridges and ensure consistent
print quality:
● Keep all print cartridges in their sealed packages until they are needed. Print
cartridges should be stored at room temperature (60–78 degrees F or
15.6–26.6 degrees C).
● Do not remove the plastic tape covering the ink nozzles until you are ready to
install the print cartridge in the printer. If the plastic tape has been removed
from the print cartridge, do not attempt to reattach it. Reattaching the tape
damages the ink nozzles.
● If print cartridges are removed from their sealed containers, store them in an
airtight plastic container with the nozzle-side down. Do not allow anything to
touch the nozzle plate.
● Once the print cartridges are installed in the printer, leave them in the print
cartridge cradle unless they are being manually cleaned. This prevents ink from
evaporating or clogging the print cartridges.
● Do not unplug the printer until printing is complete and the printer is turned off.
Use the Power button to turn off the printer.
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maintaining the printer body
printer case exterior
Follow these guidelines when cleaning the outside of the printer:
● Use distilled water only. Do not use household cleaners or detergents.
● Use a soft, damp cloth to remove dust, smudges, stains, and spilled ink from
the exterior of the printer case.
printer interior
Caution! Do not clean the printer’s interior. Keep all liquids out of the interior.
print cradle rod
Do not lubricate the rod on which the print cradle moves. It is normal to hear noise
when the printer is new.
handling and storage
Handle and store the printer in an upright, level position for maximum performance
and reliability.
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removing ink from skin and clothing
Follow these steps to remove ink from skin and clothing:
to remove ink from... do this...
skin Wash the affected area with an abrasive soap.
white fabric
color fabric
Caution! Always use cold water to remove ink from fabric. Warm or hot water may set
the ink color into the fabric.
Wash the fabric in cold water using chlorine
bleach.
Wash the fabric in cold water using sudsy
ammonia.
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troubleshooting
Click the topic below that best describes the problem:
● printer is not printing
● problems with printouts
● power light flashing or on
● printer is slow
● out of paper message
If you continue to have problems after investigating the above topics, contact HP
Customer Care.
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printer is not printing
verify the following
● The printer is connected to the power source
● The cable connections are secure
● The printer is turned on
● The print cartridges are properly installed
● The media is correctly placed in the paper tray
● The printer’s top cover is closed
● The Rear Access Door is attached
check the printer lights
If the Power light is blinking, the printer is in the process of printing.
select a topic below
If the printer still does not print, select the topic below that best describes the
problem:
● printer does not turn on
● paper problems
● out of paper
● USB problems
● networking problems
printer does not turn on
The printer may have drawn too much power.
1. Disconnect the power cord from the printer.
2. Wait approximately 10 seconds.
3. Reconnect the power cord to the printer.
4. Press the Power button to turn on the printer.
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paper problems
paper jam
Follow each of these steps until the paper jam is cleared.
1. Remove the paper from the paper tray.
2. If you are printing labels, verify that a label did not become detached from the
label sheet while passing through the printer.
3. Remove the Rear Access Door. Press the handle to the right, then pull it out
from the printer and remove.
4. Remove the paper jam, then replace the Rear Access Door.
5. Reload paper into the paper tray.
6. Print the document.
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out of paper
if the paper tray is loaded
Push the paper forward until it stops.
if the paper tray is empty
Place the appropriate amount of paper into the tray.
USB problems
the error message “there was an error writing to <name of USB port>"
appears
The USB cable may not have been attached before installing the software. Uninstall,
then reinstall, the software.
For instructions on uninstalling the printer driver, see
tools.
there are conflicting USB cable connections
A printing conflict may arise when the printer and several USB devices are attached to
a hub. There are two methods for solving the conflict:
● Attach the printer's USB cable directly to the computer.
– or –
● If the printer is attached to a hub, do not use other USB devices attached to the
hub while printing.
networking problems
The HP Deskjet 3300/3400 series printers do not support networking.
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problems with printouts
Click the topic below that best describes the problem:
● print quality is poor
● document is printed off-center or at an angle
● parts of the document are missing or printed in the wrong place
● printout does not reflect new print settings
● photos are not printing correctly
● blank pages print
● the printer prints on multiple sheets at once
print quality is poor
Select the topic that best describes the problem:
● text and images are misaligned
● black print is faded
text and images are misaligned
If the text and images on your printouts are misaligned, then calibrate the printer.
black print is faded
If the black text and images on your printouts are faded, you may be printing using
only the tri-color print cartridge. Insert a black print cartridge, in addition to the tricolor print cartridge, for true black print resolution.
If you have a black print cartridge and the black text and images on your printouts
are faded, the black print cartridge may be low on ink. Consider replacing the black
print cartridge.
document is printed off-center or at an angle
1. Verify that the paper is correctly placed in the paper tray.
2. Slide the paper guide firmly against the edges of the print media.
3. Reprint the document.
555656
parts of the document are missing or printed in the wrong place
Follow the basic printing instructions and verify the following options:
● Paper Size: Verify the appropriate paper size and margins
● Orientation: Verify the appropriate paper orientation
printout does not reflect new print settings
The printer's default settings may differ from the print settings in the software
application you are using. Select the appropriate print settings within the software
application.
photos are not printing correctly
check the paper tray
1. Verify that the photo media is placed in the paper tray with the printable side
down.
2. Slide the paper forward until it stops.
3. Slide the paper guide firmly against the paper.
check the printer properties
Follow the
● Paper Type: hp photo paper
● Paper Size: The appropriate paper size
● Print Quality: Best (will automatically be selected)
● Orientation: The appropriate orientation
basic printing instructions and verify the following options:
blank pages print
The printer may output blank pages if the plastic tape is not removed from the print
cartridge.
Remove the plastic tape from the ink nozzle if it is still attached to the print cartridge.
See
replacing print cartridges.
565757
the printer prints on multiple sheets at once
paper weight
The printer may print on multiple sheets of paper at once if the paper is below the
recommended paper weight. Use paper that meets the recommended paper weight.
For a list of recommended paper weights, see printer specifications.
paper may be loaded improperly
The printer may print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer. Reload the paper in the paper tray, pushing it in only
until you feel resistance.
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power light is flashing or on
● If the Power light is on, the printer is either printing or ready to print.
● If the Power light is off, the printer is off.
● If the Power light is flashing, there is an error.
diagnosing possible errors
if an error message appears on screen
Read the onscreen error message explaining the problem and its solution.
if no error message appears on screen
1. Go to
maintenance.
2. Click any of the four main buttons. This will tell the software to check the status
of the printer.
3. Read any onscreen error messages explaining the problem and its solution.
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printer is slow
Several variables can slow the printer’s performance. Click the topic below that best
describes the printer’s performance:
● multiple software applications are open
● graphics or photographs are printing
If none of the above topics describes the printer's performance, then review the
following:
● printer software is outdated
● computer does not meet system requirements
multiple software applications are open
If too many software applications are open, the printer cannot print at its optimum
speed.
Close all unnecessary software applications, then print the document again.
graphics or photographs are printing
Documents containing graphics or photographs print slower than text documents. For
information about printing graphics or photographs, see photographs.
printer driver is outdated
An outdated printer driver may be installed.
For information about updating the printer driver, see tools.
computer does not meet system requirements
1. Verify that the computer’s hard disk space, RAM, and processor speed meet
system requirements.
For more information, see system requirements.
2. Increase space on the hard drive.
If your computer has less than 100 MB available on the hard drive, the printer
processing time will be longer.
596060
out of paper message
If an out of paper message appears, verify that the paper or other media are
positioned properly in the paper tray. Slide the paper guide so that it fits firmly
against the edges of the print media.
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specifications
● printer specifications
● minimum system requirements
● environmental statement
● print cartridge recovery
● limited warranty
● regulatory notices
616262
printer specifications
hp deskjet 3300 series printers
hp deskjet 3400 series printers
black text print speed *
3300 series printers:
FastDraft: Up to 8 pages per minute
3400 series printers:
FastDraft: Up to 10 pages per minute
*These are approximate figures. Exact speed varies with system configuration,
software program, and document complexity.
mixed text with color graphics print speed*
3300 series printers:
FastDraft: Up to 6 pages per minute
3400 series printers:
FastDraft: Up to 8 pages per minute
*These are approximate figures. Exact speed varies with system configuration,
software program, and document complexity.
3300/3400 series black TrueType resolution (depending on paper type)
print quality render printing
FastDraft 300 x 300 dpi 300 x 300 dpi
Normal 600 x 600 dpi 600 x 600 dpi
Best 600 x 600 dpi 600 x 600 dpi
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3300/3400 series color resolution (depending on paper type)
print quality render printing
FastDraft 300 x 300 dpi 300 x 300 dpi
Normal 300 x 300 dpi 600 x 600 dpi
Best 600 x 600 dpi 600 x 600 dpi
photo paper printing resolution
print quality render printing
PhotoBest 600 x 600 dpi
Photo2400 1200 x 1200 dpi
1200 x 1200 dpi with PhotoREt
(3300 and 3400 series)
2400 x 1200 optimized dpi (3400
series)
print technology
Drop-on-demand thermal inkjet printing
software compatibility
MS Windows compatible (98, Me, 2000, and XP)
memory
768 KB built-in RAM (3300 series printers)
768 KB built-in RAM (3400 series printers)
i/o interface
Universal Serial Bus (USB) 2.0 compatible
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dimensions
3300/3400 series printers:
422 mm wide x 142 mm high x 182 mm deep
16.6 in wide x 5.6 in high x 7.2 in deep
weight
2.04 kg (4.5 lb) without power module or print cartridges
operating environment
Maximum operating conditions:
Temperature: 50 to 95 degrees F, 10 to 35 degrees C
Humidity: 15 to 80 percent RH non-condensing
Storage conditions:
Temperature: -40 to 140 degrees F, -40 to 60 degrees C
media weight
Paper:
U.S. Letter 70 to 90 g/m 2 (20 to 24 lb)
Legal 75 to 90 g/m 2 (20 to 24 lb)
Envelopes: 75 to 90 g/m 2 (20 to 24 lb)
Cards: Up to 200 g/m 2 (110 lb index max)
media handling
Plain paper sheets: Up to 100
Envelopes: Up to 10
Greeting cards: Up to 20 cards
Labels: Up to 20 sheets of labels (use only U.S. Letter or A4-sized sheets)
Photo paper: Up to 30 sheets
Index cards: Up to 30 cards
Hagaki cards: Up to 30 cards
Transparencies: Up to 30
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media size
Paper:
U.S. Letter 216 x 279 mm (8.5 x 11 in)
Legal 216 x 356 mm (8.5 x 14 in)
Executive 184 x 279 mm (7.25 x 10.5 in)
A4 210 x 297 mm
A5 148 x 210 mm
B5 182 x 257 mm
User Defined:
Width 77 to 216 mm (3.0 to 8.5 in)
Length 177 to 356 mm (5.0 to 14 in)
Envelopes:
U.S. No. 10 104.7 x 241.3 mm (4.12 x 9.5 in)
DL 110 x 220 mm (8.66 x 4.33 in)
Index/Greeting Cards:
102 x 152 mm (4 x 6 in)
Hagaki:
100 x 148 mm
Labels:
U.S. Letter 216 x 279 mm (8.5 x 11 in)
A4 210 x 297 mm
Transparencies:
U.S. Letter 216 x 279 mm (8.5 x 11 in)
A4 210 x 297 mm
Photo:
Photo (with tear-off tab): 102 x 152 mm (4 x 6 in)
print cartridges
Black: 27 C8727A
Tri-Color: 28 C8728A
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minimum system requirements
Your computer must meet the following minimum requirements:
Microsoft Windows XP
Minimum Processor Speed: Pentium 233 MHz
Required RAM: 64 MB
Required Free Hard Disk Space: 40 MB*
Microsoft Windows 2000
Minimum Processor Speed: Pentium 133 MHz
Required RAM: 64 MB
Required Free Hard Disk Space: 40 MB*
Microsoft Windows 98 or Me
Minimum Processor Speed: Pentium 166 MHz
Required RAM: 32 MB
Required Free Hard Disk Space: 40 MB*
* If you are printing photographs or are printing at 2400 x 1200 dpi, you must have a
large amount of free hard disk space.
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environmental statement
Hewlett-Packard continuously improves the design processes of its Deskjet printers to
minimize the negative impact on the office environment and on the communities
where printers are manufactured, shipped, and used. Hewlett-Packard has also
developed processes to minimize the negative impact of the disposal of the printer at
the end of its printing life.
reduction and elimination
Paper use: This printer is suited for the use of recycled papers according to DIN 19
309.
Recycled paper: All paper documentation for this printer is printed on chlorine-free
recycled paper.
Ozone: Ozone-depleting chemicals such as CFCs have been eliminated from Hewlett-
Packard's manufacturing processes.
recycling
Design for recycling has been incorporated into this printer. The number of materials
has been kept to a minimum while ensuring proper functionality and reliability.
Dissimilar materials have been designed to separate easily. Fasteners and other
connections are easy to locate, access, and remove using common tools. High priority
parts have been designed to access quickly for efficient disassembly and repair. Plastic
parts have been primarily designed in no more than two colors to enhance recycling
options. A few small parts are colored specifically to highlight customer access points.
Printer packaging: The packaging materials for this printer have been selected to
provide maximum protection for the least cost possible, while attempting to minimize
environmental impact and facilitate recycling. The rugged design of the HP Deskjet
printer assists in minimizing both packaging materials and damage rates.
Plastic parts: All major plastics and plastic parts are marked according to
international standards. All plastic parts used in the printer housing and chassis are
technically recyclable and all use a single polymer.
Product longevity: To ensure the longevity of your HP Deskjet printer, HP provides
the following:
● Extended warranty: See limited warranty.
● Replacement parts and consumables are available for three (3) years after
production has stopped.
● Product take-back: To return this product to HP at the end of its useful life,
call your local HP Sales or Service Office for instructions. To return print
cartridges, see
print cartridge recovery.
676868
energy consumption
This printer was designed with energy conservation in mind. This printer averages 8
watts in stand-by mode. Not only does this save natural resources, but it also saves
money without affecting the high performance of the printer.
This product qualifies for the ENERGY STAR® Program (U.S. and Japan). ENERGY
STAR is a voluntary program established to encourage the development of energyefficient office products.
ENERGY STAR is a US registered service mark of the USEPA. As an ENERGY STAR
partner, Hewlett-Packard Company has determined that this product meets ENERGY
STAR Guidelines for energy efficiency.
Energy consumption in off-mode: When the printer is off, a minimal amount of
energy is still being consumed. Energy consumption can be prevented by turning the
printer power off, then disconnecting the end of the printer power cord from the
electrical source.
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print cartridge recovery
Customers interested in recycling their genuine HP print cartridges can participate in
HP's empty print cartridge return and recycle program. HP offers this program in the
United States, Puerto Rico, France, Germany, and Singapore, more countries than any
other print cartridge manufacturer in the world. This program is provided as a free
service to HP customers as an environmentally sound solution for these products at
end of life.
To participate, simply request postage-paid return envelopes or bulk boxes via the
Web at www.hp.com/go/recycle. Customers will be asked for their name, phone
number, address, and how many bulk boxes or envelopes they would like. Postagepaid envelopes and/or bulk boxes will be shipped within two days.
Because HP's unique recycling processes are very sensitive to material contamination,
we cannot take back and recycle cartridges from other manufacturers. The end
products of the recycling process are used in the manufacture of new products, and
HP must ensure the composition of the material is consistent. To do that, we recycle
only HP original cartridges.
Returned cartridges are separated for purification into raw materials for use in other
industries to manufacture new products. Examples of products made from recycled HP
print cartridge materials include automobile parts, trays used in microchip fabrication
processes, copper wire, steel plates, and the precious materials used in electronics.
Depending on the model, HP is able to recycle up to 65% of the print cartridge by
weight. The remaining parts that cannot be recycled (ink, foam and composite parts)
are disposed of in an environmentally responsible manner.
697070
limited warranty
region software printer
North America (including Canada) 90 days 90 days
Asia Pacific 90 days 1 year
Europe 90 days 1 year
Latin America: 3320 series 90 days 90 days
Latin America: 3420 series 90 days 1 year
extent of limited warranty
Hewlett-Packard (HP) warrants to the end-user customer that the HP products
specified above will be free from defects in materials and workmanship for the
duration specified above, which duration begins on the date of purchase by the
customer. Customer is responsible for maintaining proof of date of purchase.
1. For software products, HP’s limited warranty applies only to a failure to execute
programming instructions. HP does not warrant that the operation of any
product will be uninterrupted or error free.
2. HP’s limited warranty covers only those defects which arise as a result of
normal use of the product, and do not apply to any:
❍ Improper or inadequate maintenance or modification;
❍ Software, interfacing, media, parts, or supplies not provided or
supported by HP; or
❍ Operation outside the product’s specifications.
3. For HP printer products, the use of a non-HP ink cartridge or a refilled ink
cartridge does not affect either the warranty to the customer or any HP support
contract with the customer. However, if printer failure or damage is attributable
to the use of a non-HP or refilled ink cartridge, HP will charge its standard time
and materials charges to service the printer for the particular failure or
damage.
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4. If HP receives, during the applicable warranty period, notice of a defect in any
software, media, or ink cartridge covered by HP’s warranty, HP shall replace the
defective product. If HP receives notice of a defect in any hardware product
covered by HP’s warranty during the applicable warranty period, HP shall either
repair or replace the defective product at HP’s option.
5. If HP is unable to repair or replace, as applicable, a defective product covered
by HP’s warranty, HP shall, within a reasonable time after being notified of the
defect, refund the purchase price of the product.
6. HP shall have no obligation to repair, replace, or refund until the customer
returns the defective product to HP.
7. Any replacement product may be either new or like-new, provided that it has
functionality at least equal to that of the product being replaced.
8. HP’s limited warranty is valid in any country where the covered HP product is
distributed by HP except for the Middle East, Africa, Argentina, Brazil, Mexico,
Venezuela, and France’s “Departements D’Outre-Mer”; for those excepted
areas, the warranty is valid only in the country of purchase. Contracts for
additional warranty services, such as on-site service, may be available from any
authorized HP service facility where the product is distributed by HP or by an
authorized importer.
9. Any applicable print cartridge warranty shall not apply to HP print cartridges
that have been refilled, remanufactured, refurbished, misused, or tampered
with in any way.
limitations of warranty
1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY
SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND,
WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND
SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
limitations of liability
1. To the extent allowed by local law, the remedies provided in this Warranty
Statement are the customer’s sole and exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT WILL
HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
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local law
1. This Warranty Statement gives the customer specific legal rights. The customer
may also have other rights which vary from state to state in the United States,
from province to province in Canada, and from country to country elsewhere in
the world.
2. To the extent that this Warranty Statement is inconsistent with local law, this
Warranty Statement shall be deemed modified to be consistent with such local
law. Under such local law, certain disclaimers and limitations of this Warranty
Statement may not apply to the customer. For example, some states in the
United States, as well as some governments outside the United States
(including provinces in Canada), may:
❍ Preclude the disclaimers and limitations in this Warranty Statement from
limiting the statutory rights of a consumer (e.g., the United Kingdom);
❍ Otherwise restrict the ability of a manufacturer to enforce such
disclaimers or limitations; or
❍ Grant the customer additional warranty rights, specify the duration of
implied warranties which the manufacturer cannot disclaim, or not allow
limitations on the duration of implied warranties.
3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE
TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION
TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP
PRODUCTS TO SUCH CUSTOMERS.
obtaining a warranty extension
If you would like to extend your warranty coverage beyond the limited warranty
period, use one of the following options:
● Consult your reseller to get extended coverage. To find HP resellers in the U.S.,
visit HP’s service locator at www.hp.com/service_locator.
● If your reseller does not offer service contracts, call HP directly and ask about
our HP service agreements. In the U.S. call (800) 446-0522; in Canada call
(800) 268-1221. For HP service agreements outside of the U.S. and Canada,
contact your local HP sales office.
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regulatory notices
hewlett-packard company
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
● This device may not cause harmful interference, and
● This device must accept any interference received, including interference that
may cause undesired operation.
Pursuant to part 15.21 of the FCC Rules, any changes or modifications to this
equipment not expressly approved by Hewlett-Packard Company may cause harmful
interference, and void your authority to operate this equipment. Use of a shielded
data cable is required to comply with the Class B limits of part 15 of the FCC Rules.
For further information, contact:
Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, CA 94304
(605) 857-1501
note
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, can cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and the receiver.
● Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
● Consult the dealer or an experienced radio/TV technician for help.
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LED indicator statement
The display LEDs meet the requirements of EN 60825-1.
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index
A B C D E G H I L M N O P R S T U W
A
accessibility
automatically cleaning print cartridges
B
black print is faded
blank pages print
C
calibrating print cartridges
changing default print settings
computer does not meet system requirements
computer system requirements
connectivity
D
default print settings
E
envelopes
environmental statement
G
graphics printing slow
grayscale printing
greeting cards
H
Hagaki cards
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hp notices
I
images misaligned
ink, removing from skin and clothing
L
labels
limited warranty
M
maintaining print cartridges
maintaining the printer body
maintenance
manually cleaning print cartridges
minimum system requirements
N
notices and acknowledgements
O
out of paper
out of paper message
P
paper problems
paper tray
photographs
photographs
not printing correctly
printing slowly
plain paper
power button and light
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power light
print cartridges
about
calibrating
cleaning
maintaining
manually cleaning
recovery program
refilling
replacing
print quality
print settings
print settings
print status box
printer body, maintaining
printer prints on multiple sheets at once
printer
features
not printing
slow
special features
specifications
printing
printing document
printing documents
printing problems
printing
envelopes
777878
grayscale
greeting cards
Hagaki cards
labels
photographs
plain paper
transparencies
printouts
print settings not reflected in
problems
R
recycle
refilling print cartridges
regulatory notices
removing ink from skin and clothing
replacing print cartridges
S
specifications
T
terms and conventions
text misaligned
transparencies
troubleshooting
U
USB cable
USB problems
W
warranty
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