HP (Hewlett-Packard) 320399-002 User Manual

Troubleshooting
HP Notebook Series
Document Part Number: 320399-002
August 2003
This guide provides instructions for solving notebook problems yourself or with help from HP.
© 2003 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Troubleshooting HP Notebook Series Second Edition August 2003 First Edition June 2003 Document Part Number: 320399-002

Contents

1 Help Is Available
Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Is the Notebook Receiving Adequate Power? . . . . . . 1–2
Is the Notebook Turned On? . . . . . . . . . . . . . . . . . . . 1–2
Is the Notebook Overheated? . . . . . . . . . . . . . . . . . . 1–3
Is the System Unresponsive?. . . . . . . . . . . . . . . . . . . 1–3
Is an External Device Not Working?. . . . . . . . . . . . . 1–4
Is Software Functioning Abnormally? . . . . . . . . . . . 1–5
Finding the Help You Need . . . . . . . . . . . . . . . . . . . . . . . 1–7
Help from Your Notebook. . . . . . . . . . . . . . . . . . . . . 1–7
Help from Documentation . . . . . . . . . . . . . . . . . . . . . 1–7
Help from the World Wide Web . . . . . . . . . . . . . . . . 1–8
Help by Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
Help from a Service Provider . . . . . . . . . . . . . . . . . 1–10
2 Problems and Solutions
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Sound is not audible . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Sound does not record . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Battery and Power Problems . . . . . . . . . . . . . . . . . . . . . . 2–3
Notebook does not turn on. . . . . . . . . . . . . . . . . . . . . 2–3
Notebook turns off unexpectedly . . . . . . . . . . . . . . . 2–3
Indicators are displaying a low-battery condition . . . 2–4
Battery pack does not charge. . . . . . . . . . . . . . . . . . . 2–5
Battery pack is warm after charging . . . . . . . . . . . . . 2–5
Troubleshooting iii
Contents
Battery pack charge displays seem inaccurate . . . . . 2–6
Battery pack run time is shorter than expected . . . . . 2–7
Standby cannot be initiated . . . . . . . . . . . . . . . . . . . . 2–7
Hibernation cannot be initiated . . . . . . . . . . . . . . . . . 2–8
CD or DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
CD or DVD drive is not recognized by the system . . 2–9 No alert sounds when a CD or DVD drive is
inserted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Notebook cannot start up from a CD or DVD. . . . . 2–10
Notebook cannot read a CD or DVD. . . . . . . . . . . . 2–10
DVD movie does not fill the screen . . . . . . . . . . . . 2–11
DVD play is erratic . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Standby or Hibernation affects CD or DVD play . . 2–12
DVD region error code is displayed . . . . . . . . . . . . 2–12
Digital Memory Card or Memory Stick problems. . . . . 2–13
Notebook does not accept a digital memory card or
Memory Stick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Digital memory alerts are not audible . . . . . . . . . . . 2–13
Notebook does not recognize a digital memory
card or Memory Stick . . . . . . . . . . . . . . . . . . . . . . . 2–14
Digital memory card or Memory Stick does not
work and alerts are not audible . . . . . . . . . . . . . . . . 2–14
Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Display is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Desktop icons are too large or too small . . . . . . . . . 2–16
Characters are dim or difficult to read. . . . . . . . . . . 2–16
FireWire (IEEE 1394) Problems . . . . . . . . . . . . . . . . . . 2–17
FireWire device does not work . . . . . . . . . . . . . . . . 2–17
FireWire connector has only 4 pins. . . . . . . . . . . . . 2–17
Game Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Game frequently stops responding or locks up . . . . 2–18
Game sounds are erratic . . . . . . . . . . . . . . . . . . . . . 2–18
Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Primary hard drive cannot be accessed . . . . . . . . . . 2–19
Primary hard drive is not recognized. . . . . . . . . . . . 2–19
iv Troubleshooting
Contents
Secondary hard drive is not recognized. . . . . . . . . . 2–20
Notebook cannot start from a secondary
hard drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
Infrared Communication Problems . . . . . . . . . . . . . . . . 2–21
Infrared link cannot be established . . . . . . . . . . . . . 2–21
Notebook does not transmit or receive data . . . . . . 2–22
Standby is preventing infrared transmission . . . . . . 2–22
Internet Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
Notebook cannot connect to the Internet. . . . . . . . . 2–23
Internet buttons do not respond . . . . . . . . . . . . . . . . 2–23
Notebook cannot browse a selected Web site . . . . . 2–23
Keyboard and Pointing Device Problems . . . . . . . . . . . 2–24
Notebook keyboard keys stick or do not respond . . 2–24
Assorted keys are typing incorrect characters . . . . . 2–24
Letter keys are typing numbers . . . . . . . . . . . . . . . . 2–24
Keypad does not work . . . . . . . . . . . . . . . . . . . . . . . 2–25
Hotkeys do not work on an external keyboard . . . . 2–25
Pointer drifts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Pointer moves erratically as you type . . . . . . . . . . . 2–25
Pointing stick does not work . . . . . . . . . . . . . . . . . . 2–26
TouchPad does not work . . . . . . . . . . . . . . . . . . . . . 2–26
External mouse does not work. . . . . . . . . . . . . . . . . 2–26
PS/2 scroll mouse does not work. . . . . . . . . . . . . . . 2–27
USB keyboard or pointing device does not work . . 2–27
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
Insufficient memory message is displayed . . . . . . . 2–28
New memory module does not increase memory . . 2–28
New memory module affects startup. . . . . . . . . . . . 2–28
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29
No dial tone is audible . . . . . . . . . . . . . . . . . . . . . . . 2–29
Modem does not dial correctly . . . . . . . . . . . . . . . . 2–29
Modem dials correctly but does not connect . . . . . . 2–30
Modem sounds are not audible . . . . . . . . . . . . . . . . 2–30
Modem does not connect at highest speed . . . . . . . 2–31
Characters are garbled or transfer rates are slow. . . 2–31
Modem loses connection . . . . . . . . . . . . . . . . . . . . . 2–31
Troubleshooting v
Contents
Fax transmissions do not work . . . . . . . . . . . . . . . . 2–32
Message reports excessive line current . . . . . . . . . . 2–32
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–33
Notebook cannot connect to the network . . . . . . . . 2–33
Connection occurs, but network seems inactive . . . 2–33
Some network resources are not available . . . . . . . 2–34
Network connection is slow . . . . . . . . . . . . . . . . . . 2–34
No computers found in Network Neighborhood or
Network Places . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–34
PC Card problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–35
PC Card alerts are not audible . . . . . . . . . . . . . . . . . 2–35
PC Card does not work and alerts are not
audible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–35
Notebook does not recognize a PC Card . . . . . . . . . 2–36
Network PC Card stops communicating . . . . . . . . . 2–36
PC Card modem is not working . . . . . . . . . . . . . . . 2–36
Television problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–37
S-Video jack has 7 pins . . . . . . . . . . . . . . . . . . . . . . 2–37
Television is blank. . . . . . . . . . . . . . . . . . . . . . . . . . 2–37
Temperature Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 2–38
Notebook feels abnormally hot . . . . . . . . . . . . . . . . 2–38
Battery pack is warm after charging . . . . . . . . . . . . 2–38
USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–39
USB device does not work . . . . . . . . . . . . . . . . . . . 2–39
USB device does not work during startup . . . . . . . . 2–39
Wireless LAN (WLAN) Device Problems . . . . . . . . . . 2–40
Notebook cannot connect to wireless network . . . . 2–40
Notebook cannot access network resources . . . . . . 2–41
Connection breaks after 3 minutes . . . . . . . . . . . . . 2–41
Notebook cannot connect to Internet when
WEP is enabled on the access point . . . . . . . . . . . . 2–42
Rate indication in the Connection Status fluctuates 2–42
Throughput and connection range vary . . . . . . . . . . 2–43
Notebook cannot detect a Bluetooth device . . . . . . 2–43
Index
vi Troubleshooting
1

Help Is Available

You can obtain troubleshooting assistance from the Help and Support window, the World Wide Web, the telephone, or a local service provider. All documentation included with your notebook is available on the World Wide Web in several languages.
If you can access the Windows desktop on your notebook,
HP recommends that you begin troubleshooting any notebook problem by using the Help and Support Center window. To access the Help and Support Center window:
In Microsoft Windows XP Professional or Microsoft
Windows XP Home, select Start > Help and Support.
In Microsoft Windows 2000 Professional, select
Start > Help.
For more information about using the Help and Support Center window, see “Help from Your Notebook” later in this chapter.
If you cannot access the Windows desktop on your notebook
or would like to eliminate the most common problems before using other troubleshooting resources, try the procedures in the “Quick Solutions Checklist,” next in this chapter.
Troubleshooting 1–1
Help Is Available

Quick Solutions Checklist

Is the Notebook Receiving Adequate Power?

If the power indicator light is off and the notebook cannot be turned on, adequate power may not be available to the notebook.
On some models the power indicator light is the AC adapter light. On other models the power indicator is the battery light. To identify the power indicator light on your notebook, refer to your model-specific documentation.
To make sure adequate power is available to the notebook:
If the notebook is running on battery power or is connected
to an external power source other than an electrical outlet, connect the notebook to an electrical outlet using the AC adapter. If the notebook turns on when connected to external power but not when running on a battery pack, recharge or replace the battery pack.
Make sure the power cord and AC adapter cable connections
are secure.
Verify that the electrical outlet is providing adequate power
by plugging another electrical device into the outlet.
Plug the notebook (through the AC adapter) into an outlet in a
different room and on a different circuit.
When the notebook is receiving adequate power, the power indicator light (AC adapter light or battery light) turns on.

Is the Notebook Turned On?

The notebook may be in Standby or in Hibernation. To resume the notebook from Standby or restore from Hibernation:
If your model has a power button, briefly press the power
button.
If your model has a power switch, briefly slide the power
switch as described in your model-specific documentation.
1–2 Troubleshooting

Is the Notebook Overheated?

It is normal for the notebook to feel warm to the touch while it is in use. But if the notebook feels extremely warm, it may be overheating because a vent is blocked. Overheating can cause the notebook to become unresponsive.
If you suspect that overheating could be causing the problem, allow the notebook to cool to room temperature. Then:
Use the notebook on a hard surface, not on a soft surface. A
rug, pillow, thick clothing, upholstery, or other fabric could block an underside vent.
Position the notebook so that no side or rear vent is blocked
by a vertical surface such as a wall or optional equipment.

Is the System Unresponsive?

If the system has stopped responding, you may need to restart or shut down and then start up the notebook. If you are unable to use normal Windows restart or shutdown procedures:
1. Press
ctrl+alt+delete. Then:
In Windows 2000 Professional, select the Shut Down
button, press the down arrow beside the What Do You Want The Computer To Do field until Restart or Shut Down is displayed, then select the OK button.
Help Is Available
In Windows XP, select the Turn Off Computer button,
then select the Turn Off button.
2. If you are unable to shut down the notebook with
ctrl+alt+delete:
On a model with a power button, press and hold the power button for 5 seconds.
On a model with a power switch, slide and hold the
power switch for 5 seconds.
Troubleshooting 1–3
Help Is Available
3. If your model has a reset button, insert the end of a small object like a straightened paper clip into the reset button, then press the power button. (This restarts the notebook.) For information about a reset button on your model, refer to the Startup Guide, Hardware Guide, or Reference Guide included with your notebook.
4. If you are unable to turn off the notebook with the power button or power switch, or to restart the notebook with the reset button, disconnect the notebook from external power, then remove the battery pack.

Is an External Device Not Working?

If an external device does not function as expected:
Turn on the device exactly as instructed in the device
documentation. (Some optional devices, such as external monitors, printers, and devices connected to a parallel connector, must be turned on before the notebook is turned on.)
Verify that:
The device is connected to the correct jack, port, or
connector.
All device connections are secure.
The device is receiving adequate electrical power.
The correct device drivers are installed.
Install the latest available system ROM (read only memory).
For instructions, refer to your model-specific documentation.
1–4 Troubleshooting
Help Is Available

Is Software Functioning Abnormally?

If your software is not functioning normally:
Restart the notebook.
Run a virus scan.
When you use the notebook for network or Internet access, you expose the notebook to computer viruses. Computer viruses can disable the operating system, your applications, or your utilities or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused.
Antivirus software is provided with some notebooks and can be purchased for all notebooks from most computer or electronics retailers. For information about running a virus scan, refer to the documentation included with the antivirus software.
Make sure sufficient space is available on the hard drive. For
information about displaying the space available on the hard drive, refer to your operating system online Help or printed documentation.
Delete the last application you installed.
Troubleshooting 1–5
Help Is Available
Back up your data files, then repair or reinstall the software.
To repair or reinstall the operating system or an HP
To repair or reinstall software that was not preloaded or
CAUTION: To prevent file corruption and be sure that the correct drivers
Ä
are installed, restore or reinstall software only when the notebook is connected to external power through the AC adapter or an optional DC cable. (Do not repair or restore software while the notebook is docked or running on battery power.) During the reinstallation:
Do not unplug the notebook from external power.
Do not shut down the notebook.
Do not remove or insert a drive.
Do not add or remove any internal or external device.
application or utility, use the restoration CDs included with the notebook.
Instructions for using the CDs to repair or reinstall software are included with all notebook models. On some models, these instructions are included in the restoration CD package. On other models, the instructions are provided in model-specific documentation such as a Software Guide or Reference Guide.
preinstalled, follow the instructions in the documentation provided with the software.
1–6 Troubleshooting

Finding the Help You Need

Help from Your Notebook

To access the Help and Support Center window:
In Windows 2000 Professional, select Start > Help.
In Windows XP, select Start > Help and Support.
Help and Support Center is a comprehensive resource for contacting an HP support specialist, downloading software or software updates, and managing your notebook system. The system management features can help you learn to use, optimize, and customize, as well as troubleshoot, your notebook hardware, operating system, and other software.
On-screen instructions are provided for all topics.

Help from Documentation

For operating system help:
In Windows 2000 Professional, select Start > Help.
Help Is Available
In Windows XP, select Start > Help and Support.
Refer also to your operating system online Help or printed documentation. For additional operating system help, visit the Microsoft Web site at
For application or utility help: Open the software, then select the Help option. The Help option may be a button or menu item that is labeled “Help” or identified with a question mark icon. Some Help files can be accessed by pressing the
For help with optional hardware: Refer to the documentation included with the device. Documentation may be printed, on a CD, or within the device software. Some device documentation includes troubleshooting as well as general instructions.
Troubleshooting 1–7
http://www.microsoft.com.
F1 (or f1) key.
Help Is Available
For help specific to your notebook:
In Windows 2000 Professional, select Start > Help.
In Windows XP, select Start > Help and Support.
Refer also to the model-specific guides included with your notebook. Model-specific guides vary by model. Typical titles include: Startup Guide, Hardware Guide, Software Guide, and Reference Guide. Model-specific guides may be printed or provided on the Documentation Library CD.
For general troubleshooting help: This troubleshooting guide provides general troubleshooting tips. These tips apply to most notebooks but do not include model-specific procedures.

Help from the World Wide Web

Most hardware and software manufacturers provide extensive troubleshooting information on their Web sites and provide their Web site address on their packaging or documentation.
At the HP Web site, you can browse the reference information or submit questions via email to customer support specialists. To access the support area of the Web site, use your Web browser to visit:
http://www.hp.com/support
To access specific areas of the HP Web site directly, HP recommends that you use the links in the Help and Support Center utility. To access the utility:
In Windows 2000 Professional, select Start > Help.
In Windows XP, select Start > Help and Support.
1–8 Troubleshooting

Help by Telephone

Preparing to Call Customer Support
To provide the fastest possible resolution of your problem, have the following items available when you call:
The notebook.
Serial number and model description, which are provided on
labels affixed to the notebook.
Purchase date on the invoice.
Conditions under which the problem has occurred.
Error messages that have been displayed.
Brand and model name of the optional printer(s) you are
using.
Operating system version number and registration number.
To display the operating system version number and registration number:
In Windows 2000 Professional, select Start > Settings >
Control Panel > System > General tab.
Help Is Available
In Windows XP, select Start > Control Panel >
Performance and Maintenance > System > General tab.
Troubleshooting 1–9
Help Is Available
Accessing Customer Support Telephone Numbers
To obtain a list of worldwide customer support telephone numbers:
Refer to the printed Worldwide Telephone Numbers booklet
included in English only with the notebook.
Display customer support telephone numbers on-screen:
In Windows 2000 Professional, select Start > Settings >
Control Panel > System > General tab. Then, near the lower edge of the System Properties window, select the Support Information button.
In Windows XP, select Start > Performance and
Maintenance icon > System icon. Then, near the lower edge of the System Properties window, select the Support Information button.
Obtain the telephone numbers from the HP Web site at
http://www.hp.com.

Help from a Service Provider

To contact an HP service provider near you, refer to the Worldwide Telephone Numbers booklet included in English only with the notebook. For optimal service:
Provide all information listed in the “Preparing to Call
Customer Support” section earlier in this chapter.
Remove or disclose all passwords.
1–10 Troubleshooting

Problems and Solutions

Before You Begin

This chapter contains general solutions to problems that you may encounter with your notebook. Try the solutions one at a time. If a single problem has multiple solutions, try the solutions in the order in which they are presented.
Because the listed problems and solutions are general:
The problems and solutions apply to most, but not all,
notebooks. Some problems and solutions may not apply to your model.
For example, some models may not have volume control buttons; others may not have drive bays. If a solution involves hardware or software that is not available on your model, try the other solutions.
The solutions do not include detailed procedures which vary
by model. For detailed model-specific procedures, refer to the model-specific documentation included with your notebook.
2
For example, if a solution suggests that you update system ROM, you might need to refer to a guide entitled Software Guide or Reference Guide to obtain ROM update instructions for your model.
The problems and solutions include alternate terms for
similar features.
For example, some models have a power button and others have a power switch. Since power buttons and power switches have similar functions, a solution may suggest that you “press the power button (or slide the power switch).”
Troubleshooting 2–1
Problems and Solutions

Audio Problems

Sound is not audible

Press the volume button to increase volume.
Double-click the speaker icon on the taskbar, then clear the Mute All
check box.
Press the mute button. (Sound should be audible when the mute light
is off.)
Verify that no headset, external speakers, or headphones are
connected to the notebook. These devices mute the internal speakers. If one of these devices is connected to the notebook, use or disconnect it.
When you are operating your notebook in MS-DOS mode (for
example, when running an MS-DOS game), sound may be erratic. To optimize the sound capabilities of your notebook, use only Windows applications.

Sound does not record

If the internal microphone does not record and an external
microphone is connected to the system, disconnect or use the external microphone. On most models, a connected external microphone disables the internal microphone.
Plug in an external microphone. Some models do not have an internal
microphone.
Check the settings in your sound recording software, particularly the
recording source and recording volume settings. To access most sound recording applications select Start > All Programs (or Programs) > Accessories > Multimedia (or Entertainment), then select the sound recording application.
2–2 Troubleshooting
Problems and Solutions

Battery and Power Problems

See also the power-related items on the “Quick Solutions
Checklist” in the “Help Is Available” chapter.

Notebook does not turn on

Connect the notebook to an electrical outlet using the AC adapter.
Make sure all connections are secure and that the electrical outlet is providing adequate power. (If the notebook fails to turn on and contains a battery pack, the battery pack may be defective. Remove the battery pack from the notebook.)
If the notebook is extremely warm, cold, or moist, return it to an
environment within the specifications provided in your model-specific documentation. When you return to your work, be sure the vents are unobstructed.
If you have just added a new memory module, remove the module.
It may be incompatible with your notebook. Review the memory module specifications in your model-specific documentation.

Notebook turns off unexpectedly

If the notebook turns off immediately after being turned on, the
battery pack charge may be extremely low. Connect the notebook to external power, then recharge or replace the battery pack.
If the notebook turns off while unattended, the system may have
initiated Hibernation. To resume from Hibernation, press the power button (or slide the power switch).
If the notebook turns off or initiates Standby and feels extremely
warm, it may have exceeded the maximum operating temperature. Allow the notebook to cool down. Then, whenever you use the notebook, make sure that all vents are clear of obstructions.
Troubleshooting 2–3
Problems and Solutions

Indicators are displaying a low-battery condition

Low-battery indicators vary by model and settings. Common indicators include audible alarms, messages on the screen, and lights that flash or change color.
To interpret or set low-battery indicators, refer to your model-specific
or operating system online Help or printed documentation.
To respond to a low-battery indicator:
If your work remains on the screen, save your work, then initiate
Hibernation. To continue working, connect the notebook to external power. Be sure to replace or recharge the battery pack before again running the notebook on battery power.
If the screen is blank, the notebook may have initiated
Hibernation. To continue working, connect the notebook to external power, then restore from Hibernation. Be sure to replace or recharge the battery pack before again running the notebook on battery power.
If your unsaved work is lost after restoring power, the notebook
may have been unable to initiate Hibernation because Hibernation was disabled. HP strongly recommends that you run the notebook on battery power only while Hibernation is enabled. To enable Hibernation:
In Windows 2000 Professional, select Start > Settings >
Control Panel. Double-click Power Options, select the Hibernate tab, then select the Enable Hibernate Support check box.
In Windows XP, select Start > Control Panel > Performance
and Maintenance > Power Options icon. Select the Hibernate tab, then select the Enable Hibernate Support check box.
2–4 Troubleshooting
Problems and Solutions

Battery pack does not charge

The battery pack may be fully charged. Refer to your model-specific
documentation for information about determining battery pack status.
If the battery pack is extremely warm or cool, allow the battery pack
to reach room temperature.
Make sure that the notebook is connected to AC power, that all
connections are secure, and that the power source is providing adequate power levels.
If you are using an AC adapter:
Make sure the AC adapter is the AC adapter included with
the notebook or a replacement adapter provided by HP.
If the adapter is plugged into a power strip, unplug it from the
power strip and plug it directly into an electrical outlet.
Make sure the battery is correctly inserted, and, if required on your
notebook model, locked into place.
Replace the battery pack. It may be defective or have reached the end
of its useful life. Battery life varies, because it is affected by power levels and maintenance and storage practices.
For information about prolonging the life of your battery pack,
refer to the battery and power sections of your model-specific documentation.
For battery pack warranty information, refer to the warranty
documentation included with your notebook or optional battery pack.

Battery pack is warm after charging

No action is required. Warming occurs naturally during charging.
Troubleshooting 2–5
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