Page 1
Setup Guide
hp StorageWorks
1000ux/1900ux/2300ux
Optical Jukebox
First Edition (May 2004)
Part Number: AA966-96002
This guide describes procedures for unpacking, installing, configuring, and troubleshooting
installation issues for the HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox.
Page 2
© Copyright 2004 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to,
the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for
errors contained herein or for incidental or consequential damages in connection with the furnishing, performance,
or use of this material.
This document contains proprietary information, which is protected by copyright. No part of this document may be
photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard.
The information contained in this document is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty.
Microsoft®, MS-DOS®, MS Windows® and Windows® are U.S. registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open Group.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The
information is provided “as is” without warranty of any kind and is subject to change without notice. The warranties
for Hewlett-Packard Company products are set forth in the express limited warranty statements for such products.
Nothing herein should be construed as constituting an additional warranty.
Printed in the U.S.A.
HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
First Edition (May 2004)
Part Number: AA966-96002
Regulatory Model Number: N3620N3Z
Page 3
Contents
About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Text symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
HP technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
HP storage web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
HP authorized reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1 Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Selecting an installation site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Removing the packing materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Identifying product components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Identifying panel features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Front panel features and descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Back panel features and descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Getting connected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Using the jukebox on your host system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connection to Windows 2000 and 2003 Server versions (32- and 64-bit systems) . . . . 30
Connection to HP-UX (11.x) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Obtaining HP-UX patches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Installing the schgr driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Formatting and mounting UDO rewritable disks . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Connection to Sun Solaris, IBM AIX, Tru-64, and Linux. . . . . . . . . . . . . . . . . . . . . . . . 33
Loading UDO media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Contents
3HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Contents
4 Troubleshooting Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Resolving installation issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using HP StorageWorks Library and Tape Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
4 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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About This
Guide
This user guide provides information to help you:
■ Unpack the jukebox
■ Install and configure the jukebox
■ Load media
■ Troubleshoot installation issues
About this Guide
About this Guide
“About This Guide” topics include:
■ Related documentation, page 6
■ Conventions, page 6
■ Getting help, page 8
5HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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About this Guide
Related documentation
In addition to this guide, HP provides corresponding information:
■ HP StorageWorks Optical 1000ux/1900ux/2300ux Jukebox User’s Guide
■ HP StorageWorks Optical 1000ux/1900ux/2300ux Jukebox Getting Started
Poster
Conventions
Conventions consist of the following:
■ Document convention s
■ Text symbols
Document conventions
This document follows the conventions in Table 1.
Table 1: Document conventions
Element Convention
Cross-reference links
Key and field names, menu items, buttons, and
dialogue box titles
File names, application names, and text
emphasis
User input, commands and directory names,
and system responses (output and messages)
Variables
Web site addresses Blue underlined sans serif font text
Blue text:
Bold
Italics
Monospace font
COMMAND NAMES
font unless they are case sensitive
<monospace, italic font>
(
http://www.hp.com
Figure 1
are uppercase monospace
)
6 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Text symbols
About this Guide
The following symbols may be found in the text of this guide. They have the
following meanings:
WARNING: Text set off in this manner indicates that failure to follow
directions in the warning could result in bodily harm or death.
Caution: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or data.
Note: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
7
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About this Guide
Getting help
If you still have a question after reading this guide, contact an HP authorized
service provider or access our web site:
HP technical support
Telephone numbers for worldwide technical support are listed on the following
HP web site:
Note: For continuous quality improvement, calls may be recorded or monitored.
Be sure to have the following information available before calling:
■ Technical support registration or contract number (if applicable)
■ Product serial numbers
■ Product model names and numbers
■ Applicable error messages
http://www.hp.com
http://www .hp.com/support/
.
.
■ Operating system type and revision level
■ Detailed, specific questions
■ HP StorageWorks Library & Tape Tools support ticket (if applicable)
HP storage web site
The HP web site has the latest information on this product. Access storage at:
http://www.hp.com/country/us/eng/p rodserv/storage.html
select the appropriate product or solution. You can also visit
http://www.hp.com/go/udo
8 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
.
. From this web site,
Page 9
HP authorized reseller
For the name of your nearest HP authorized reseller:
■ In the United States, call 1-800-345-1518
■ In Canada, call 1-800-263-5868
■ Elsewhere, see the HP web site for locations and telephone numbers:
http://www .hp .com
About this Guide
.
HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
9
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About this Guide
10 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Unpacking
This chapter describes the following:
■ Selecting an installation site, page 12
■ Removing the packing materials, page 1 4
1
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Unpacking
Selecting an installation site
Select an installation site, noting the environmental considerations (seeTable 2).
100-240V
ºF
59-95
10-35ºC
Figure 1: Environmental considerations
Note: Locate the AC outlet near the jukebox. The AC power cord is this product’s main
AC disconnect device and must be easily accessible at all times.
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Unpacking
Table 2: Location criteria
Specification Description
Clearance Enough room to comfortably insert disks
in the mailslot with 2-3 inches on all
other sides to allow air circulation.
Power requirements
■ Line voltage: 100 to 240 VAC
■ Line frequency: 50 to 60 Hz
■ Power consumption:
275 W maximum
Temperature:
■ Operating temperature
■ Non-operating temperature (without
media)
■ 10ºC to 35ºC (50ºF to 95ºF)
■ -40ºC to 60ºC (-40ºF to 140ºF)
Humidity:
■ Operating humidity
■ Non-operating humidity (without
■ 10% to 80% RH
■ 5% to 90% RH
media)
Light Avoid very bright or concentrated light
as it can interfere with the optical
sensors.
Air quality
Minimal sources of particulate
contamination. Avoid areas near
frequently used doors and walkways,
Caution: Excessive dust and
debris can damage optical
media and drives.
stacks of supplies that collect dust,
printers that create paper dust, and
smoke-filled rooms.
13HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Unpacking
Removing the packing materials
Remove the 1000ux/1900ux/2300ux jukebox packing materials.
1. Cut the two plastic bands that secure the jukebox and packing materials to the
pallet.
WARNING: The plastic bands are under tension and may snap away when
cut. Wear safety goggles when cutting the bands.
2. Lift the carton up to expose the jukebox, and set the carton aside (see
Figure 2).
Figure 2: Removing the carton, ramp, and foam rails from the pallet
3. Using at least two people, remove the pallet ramp from on top of the jukebox
and set it aside (see Figure 2).
4. Remove the accessory kit and set it aside for later use.
5. Remove the foam rails from the top of the jukebox (see Figure 2).
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Unpacking
6. Using a 9/16-inch open-end wrench, loosen the bolts securing the four wheel
chocks to the pallet and remove them (see Figure 3).
Figure 3: Removing the wheel chocks
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Unpacking
7. Secure the ramp to the pallet using the pallet bolts (see Figure 4).
Figure 4: Securing the pallet ramp
8. Loosen the 1/2-inch nut securing the le v eler feet and scre w the feet up to raise
them away from the pallet.
WARNING: Exercise caution when moving the jukebox. Avoid rolling the
jukebox on rough or uneven surfaces. The jukebox should be moved by at least
two people.
9. Using at least two people, carefully roll the jukebox down the ramp and guide
it to the installation site.
10. Stabilize the jukebox by lowering the leveling feet.
11. Remove the antistatic bag covering the jukebox.
Note: Inspect the jukebox for any damage that may have occurred during shipment.
Pay special attention to areas behind any scuffs on the anti-static bag. If damage is
detected, contact your authorized service representative.
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12. Store the packing materials for future shipment.
Unpacking
17HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Unpacking
18 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Installation
This chapter describes the following:
■ Identifying product components, page 20
■ Identifying panel features, page 22
■ Getting connected, page 24
2
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Installation
Identifying product components
The components listed in Table 3 may be supplied with the jukebox, depending on
the configuration.
Note: Visit
including accessories and upgrade options.
Table 3: Supplied accessories
Power cord U.S. power cord only
SCSI terminator Low-voltage differential SCSI terminator
UDO media One rewritable 30 GB cartridge, HP
Documentation CD CD containing the user’s guide, and
Getting started poster Quick reference for preparing the
Setup guide Manual includes procedures for
Miscellaneous information May include data sheets, upgrade
http://www.hp.com/g o/udo
Component Description
for additional information for your jukebox,
to terminate the SCSI chain
part number Q2031A
Note: HP UDO 30GB Write Once
media is also available to order. The
part number is Q2030A
web links to product registration,
diagnostics and technical support
jukebox for operation
unpacking, installing, and configuring
the jukebox
information, production information,
and additional promotions
20 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Installation
The components listed in Table 4 are not supplied with the jukebox, but are
needed for operation.
Table 4: Needed components
Component Description
SCSI cables High-density 68-pin (Micro D) connector
for low-voltage differential interfaces
Host Bus Adapter (HBA) Low- voltage differential SCSI (LVDS)
with a free address for each drive in the
jukebox, plus one additional address.
For example, an HBA would need 5 free
addresses for a 4-drive jukebox.
Note: The HBA must be dedicated to the
jukebox and cannot be shared with
other devices.
A single-ended (SE) HBA can be used
with this LVDS device. However, to
ensure optimum performance, HP
recommends using an LVDS HBA to take
advantage of higher data transfer rates.
If an SE HBA is used, the maximum
cable length will be limited to 3 meters.
Note: If the jukebox is placed on a bus
with an SE peripheral, the bus will run in
SE mode even if the HBA is LVDS.
Power cord Localized power cord as required
Application software Required to operate your jukebox.
Consult with your sales representative to
identify the software that best meets your
needs.
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Installation
Identifying panel features
Identify the following panel features before you install the jukebox (see Figure 5
and Figure 6 on page 23).
Front panel features and descriptions
1
2
3
4
1 Control panel
2 Power switch
3 Mailslot
4 Front service access panel
Figure 5: Front panel features
■ Control panel—Used to manually control and monitor operation of the
jukebox. See the user’s guide for information on using the control panel.
■ Power switch—Turns power to the jukebox on and off. Located under the
panel through an access hole.
■ Mailslot—Used to insert and remove disks from the jukebox.
■ Front service access panel—A panel for service access that should only be
removed by qualified personnel.
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Back panel features and descriptions
2
Installation
4
1
1 Active bus indicator
2 SCSI ports
3
3 Power receptacle
4 Back access panel
Figure 6: Back panel features
■ Active bus indicator—Lit when the SCSI bus is active.
■ SCSI ports—68-pin high-density SCSI connectors (Micro D-type). Used for
attaching the SCSI cable from the jukebox to the host computer. One port
must have a SCSI cable connected, and the other must have a SCSI terminator
connected to it.
■ Power receptacle—Used for connecting the power cord to the jukebox.
Located on the bottom of the power distribution assembly.
■ Back access panel—Covers the interface assembly (1, 2 and 3 in Figure 6).
This panel is removed by pushing up on the panel (from the bottom) and then
pulling the panel out and away from the jukebox.
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Installation
Getting connected
1. Remove the back access panel (side opposite the mailslot) by lifting up on the
bottom of the panel and then pulling it away (see Figure 7).
Figure 7: Removing the back access panel
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Installation
2. Connect the jukebox to your host computer and teminate the last device in the
SCSI chain (see Figure 8).
Figure 8: Connecting to the host
Note: The maximum cable length for LVDS is 12 meters. The maximum cable length for
SE is 3 meters.
WARNING: This product can only be used with an HP approved power cord
for your specific geographic region. Use of a non-HP approved power cord
may result in: 1) noncompliance with individual, country-specific safety
requirements; 2) insufficient conductor ampacity that could result in
overheating with potential personal injury and/or property damage; and 3) a
fractured power cord which could cause the internal contacts to be exposed,
which potentially could subject the user to a shock hazard. HP disclaims all
liability when HP approved power cords are not used.
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Installation
3. Connect power to the jukebox (1). Power on the jukebox (2) and then the
host system (3). See Figure 9.
2
3
1
Figure 9: Connecting power
4. If necessary, use the jukebox control panel to set the drive and jukebox SCSI
IDs (see Figure 10). Select READY > ADMIN * > SCSI ID’S * from the
menu. Ensure that there are no SCSI ID conflicts with existing devices.
The default SCSI IDs are:
■ Jukebox = 6
■ Drive 1 = 5
■ Drive 2 = 4
■ Drive 3 = 3
■ Drive 4 = 2
Note: The default administrative password is “000 000 000”.
Note: The jukebox and host may need to be power-cycled before the new SCSI IDs will
take effect.
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Figure 10: Setting the SCSI ID
Installation
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Installation
28 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Configuration
This chapter describes the following:
■ Using the jukebox on your host system, page 30
■ Loading UDO media, page 34
3
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Configuration
Using the jukebox on your host system
The following procedures describe how to configure the jukebox with your host
operating system.
Note: To use 30-GB disks, your operating system or application software must support
8,192 byte-per-sector media. HP-UX 11.x versions provide this natively with kernel
patches as applicable (see “Obtaining HP-UX patches” on page 31).
Connection to Windows 2000 and 2003 Server versions (32- and 64-bit systems)
Caution: To avoid software conflicts due to RSM drivers claiming the device,
do not attempt to attach a UDO jukebox to a Windows system before
completing the following steps.
The Windows operating systems do not offer any native driver support for the
jukebox robotics, or file systems (NTFS) for the 8K sector sized UDO media.
Though native support is not offered b y the Windows operating systems, there are
important steps required in order for your device to operate correctly, including
after third party software has been installed.
1. Disable Removable Storage Manager and reboot the system before attaching
the jukebox.
2. Windows 2000 sys t ems require a minimum of Service Pack 4 to be installed
as well as Microsoft Hotfix, as described in Knowledge Base Article
KB831293. This patch is required for the Windows operating system to
recognize an 8K sector sized device.
Note: If you are using a supported software application, the UDF driver for the
Windows file system is not required.
30 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Connection to HP-UX (11.x)
The following procedures are for configuring an HP-UX operating system to use
native drivers with UDO jukeboxes.
Obtaining HP-UX patches
Your HP-UX system may require software patches to ensure that the standalone
UDO drive will install and operate correctly with your system. HP-UX versions
11.0, 11.11 and 11.23 require patches. To view the most up-to-date list of patch
requirements, visit
http://www.hp.com/go/support
go to
patch locations.
Note: HP-UX versions 11.x provide limited native support for jukeboxes, including file
system support for rewritable media and a SCSI driver (schgr) for the jukebox
robotics.
Note: When using a third party application, HP recommends you consult with the
application vendor for configuration requirements and recommendations.
http://www.hp.com/go/udo
Configuration
. To download required patches,
or refer to your HP-UX documentation for
Installing the schgr driver
The schgr driver is an HP-UX native SCSI driver that allows commands to be
sent to a media changer.
1. Log on to the system as root.
2. Initialize SAM by typing sam at the command line.
Note: If you are not familiar with using SAM, consult your HP-UX documentation.
3. Select the following items from the menus that are displayed:
■ Kernel Configuration
■ Drivers
4. Scroll down to the entry “schgr”.
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Configuration
5. Verify that the current state column shows the driver as “out”. If the state is
listed as “in”, skip the remaining schgr installation steps.
6. Highlight “schgr”. From the Actions menu select Add Driver(s) to Kernel.
7. Verify that pending state column is now listing “in”.
8. Return to the Actions menu and select Process New Kernel. This will install
the driver, rebuild the kernel and request a reboot of the system in order to
move the kernel into place.
Formatting and mounting UDO rewritable disks
After loading the drive with media from the Operator Control Panel (OCP) or by
using the HP-UX MC utility, you can format and mount the media as you would
any other disk drive in HP-UX.
1. Identify the SCSI address of the desired drive by inspecting the output of
ioscan-fn:
a. Scroll through the ioscan output and look for the entry “AA961A” in
the Device Description column.
b. Look for the corresponding /dev/rdsk and /dev/dsk entries.
Note: If the /dev/rdsk and /dev/dsk entries are not listed, it may be necessary to
perform an “insf -e” to build the appropriate device files.
c. Record the device file information listed, such as:
disk 4 0/6/0/0.0.0 sdisk CLAIMED DEVICE HP AA961A
/dev/dsk/c4t0d0 /dev/rdsk/c4t0d0
2. Format and mount the disk using the bolded device file information shown in
the above ex ample.
a. Create a directory to use as a mount point, such as mkdir/mnt/UDO.
b. Format the disk using the newfs command:
newfs -F vxfs /dev/rdsk/c4t0d0
c. Mount the disk to the directory you created in step 2.a, such as
mount/dev/dsk/c4t0d0/mnt/UDO.
Your UDO disk is now formatted and mounted, and can be used on HP-UX.
32 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Connection to Sun Solaris, IBM AIX, Tru-64, and Linux
Use third-party drivers. No native support is available with these operating
systems.
Note: For operating systems requiring third party drivers, HP recommends attaching
the jukebox to the host with the host powered off. Power on the jukebox and then power
on the server.
Configuration
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Configuration
Loading UDO media
Note: Label all disks before loading them into the jukebox. Some application software
packages require that you load and eject disks by using instructions in the software. If
you use a software application to manage files in the jukebox, check the software
documentation before proceeding with these steps.
1. Start with READY or LOAD displaying on the control panel.
2. Load UDO media into the drive by inserti ng the disk gently but f irmly into the
opening on the front panel, shutter end first, and with the side you want to
access facing up (A or B). See Figure 11.
An incorrectly inserted disk will be rejected with CART IN WRONG
displaying briefly.
Figure 11: Loading media
3. LOAD SLOT # will display, with # flashing to indicate the number of the
first available storage slot in the jukebox. To select this storage slot number,
press LOAD or ENTER. To choose a different storage slot, press NEXT or
PREV until the desired slot number displays, and then press ENTER.
4. LOADING displays as the jukebox moves the disk to a slot. After the disk is
loaded into the storage slot, LOAD * displays. You can now load additional
disks by inserting them into the mailslot and repeating step 3 until you are
finished loading disks.
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Configuration
5. Press CANCEL to return to the READY state.
Note: For detailed information on using or ordering HP UDO media, refer to the
getting started poster and the user’s guide that shipped with the jukebox.
35HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Configuration
36 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Troubleshooting Installation
This chapter describes the following:
■ Resolving installation issues, page 38
■ Using HP StorageWorks Library and Tape Tools, page 40
4
37HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Troubleshooting Installation
Resolving installation issues
If the procedures in Table 5 do not address or resolve your problem, visit
http://www.hp.com/go/udo
support (see “Getting help” on page 8).
Table 5: Troubleshooting installation
Problem Solution
Jukebox will not power on ■ Check that the power indicator light
Host computer system does not
recognize the jukebox or the drives
for additional assistance, or contact HP technical
on the control panel is on. If it is not,
make sure the power switch on the
front panel is on.
■ Replace the power cord.
■ Ensure the jukebox is connected and
powered on. The jukebox must be
on when booting the host computer
for the jukebox to be recognized.
■ If the jukebox is the last device on
the SCSI bus, check that it has been
terminated and that the maximum
cable length has not been
exceeded.
■ Check SCSI ID assignments and
resolve any conflicts.
■ Ensure you are connected to the
correct SCSI bus type. UDO
jukeboxes are LVDS devices.
■ If using a narrow (8-bit) HBA, make
sure that all addresses are in the
range 0 through 7.
■ For Windows operating systems, use
the device manager to rediscover
the jukebox.
■ For HP-UX, use ioscan to verify
that the HBA and attached devices
are claimed.
■ For other operating systems, refer to
the system administrators guide for
diagnosing missing peripherals.
38 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
Page 39
Table 5: Troubleshooting installation (Continued)
Problem Solution
Other SCSI devices no longer work
■ Check SCSI ID assignments and
when the jukebox is installed
■ Ensure that the SCSI ID for the HBA
■ Check for proper SCSI cabling and
■ Ensure the maximum cable length
Troubleshooting Installation
resolve any conflicts.
is different from that of the jukebox.
termination.
for the bus has not been exceeded
(12 meters for LVDS and 3 meters
for SE).
39HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Troubleshooting Installation
Using HP StorageWorks Library and Tape Tools
HP StorageWorks Library and Tape Tools (L&TT) is a robust diagnostic tool for
tape mechanisms, tape automation, magneto-optical and UDO products. L&TT
provides functionality for firmware downloads, verification of device operation,
maintenance procedures, failure analysis, corrective service actions and some
utility functions. Seamless integration is provided with HP’s hardware support
organization through generating and emailing support tickets. The support ticket
delivers a snapshot, or an in-depth view, of the storage system.
L&TT is a free download from the web and deploys in less than fiv e minutes. It is
ideal for customers who want ensured product reliability, self-diagnostics, and
faster resolution of device issues.
For more information, visit
http://www.hp.com/support/tapetools
.
Figure 12: HP StorageWorks L&TT
40 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
Page 41
Glossary
This glossary defines terms used in this guide or related to this product and is not
a comprehensive glossary of computer terms.
cartridge
A plastic enclosure that contains an optical disk. The cartridge is labeled “A” or “B” to denote
separate sides of the optical disk. The optical disk is never removed from the cartridge.
disk
See optical disk.
driver
A program that allows the operating system to communicate with a peripheral device.
element
A SCSI term for any one of the autochanger components — drive, mailslot, storage slots, or
picker.
jukebox
A term synonymous with optical disk library or autochanger. This type of optical storage device
is often referred to as a “jukebox” because when a file is requested, the disk containing the file
is found, inserted into the drive, and the requested information is sent to the host computer
system, similar to the way a musical jukebox finds a record and moves it to the turntable when a
song is requested.
jukebox controller
The part of the jukebox that controls the sending and receiving of SCSI commands, and controls
the disk transport mechanism.
Glossary
Glossary
LAN
Local area network. A group of computers and peripherals physically connected so users can
share hardware and software resources.
mailslot
The area where disks are inserted and removed from the jukebox.
41HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Glossary
multifunction drive
An optical disk drive that supports both rewritable and WORM optical disks. The drive detects
the disk type by reading a factory-stamped code on the disk, and automatically determines
whether to operate in rewritable or WORM mode.
optical disk
A term synonymous with the 5.25-inch optical disk. There are two types of optical disks:
rewritable and WORM.
optical disk library
See jukebox.
rewritable optical
An optical disk technology in which data can be repeatedly written using optical reading and
writing technology.
SCSI
An acronym for the Small Computer Systems Interface.
storage slot
An autochanger element that holds cartridges when the cartridges are not in a driv e or not being
ejected through the mailslot.
terminator
A resistor array device used for electrically terminating a SCSI bus. A SCSI bus must be
terminated at its two physical ends. A peripheral device uses a terminator only if it is at the end
of the bus.
ultra density optical
UDO (Ultra Density Optical), like HP's DVD+RW, uses Phase Change technology in order to
achieve increased data density on a 130mm disk. Phase Change technology uses a laser to read
and write from the active layer on the disk. The recording process uses the laser to heat each
data bit to a specific temperature. One temperature allows the bit to form a crystalline
(reflective) mark and a different temperature allows the bit to form an amorphous (less
reflective) mark. Data is read by using a low power laser beam to detect the difference in the
levels of reflectivity recorded on the disk.
write-once or WORM
An additional operating mode available with multifunction dri ves. When a write- once (WORM)
disk is inserted, the drive will write data, but will not write over data that has been previously
written. This feature is useful for applications that need permanent data security and audit trails.
write-protect
A feature that prevents data from being written to a disk. A write-protect tab is located on both
sides of the optical disk cartridge to enable write-protection on one or both surfaces of the disk.
42 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Index
A
access panel 23
access panel, service 22
accessories 20
administrative password 26
authorized reseller, HP 9
B
back access panel 23, 24
back panel 23
C
changing the SCSI IDs 34
clearance 13
configuring, host 30
control panel 22
conventions
document 6
text symbols 7
D
disks 32, 34
document
conventions 6
related documentation 6
driver, schgr 31
E
environmental considerations 13
F
formatting disks 32
front access panel 22
G
getting help 8
H
help, obtaining 8
host
configuring 30
connecting 25
powering 26
troubleshooting 38
HP
authorized reseller 9
storage web site 8
technical support 8
HP-UX 30, 31
Index
humidity 13
Index
I
installation 12
L
left access panel 23
Library and Tape Tools 40
loading media 34
location criteria 13
M
mailslot 22
media 32, 34
mounting disks 32
43HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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Index
O
operating systems 31
P
packing materials 14
pallet ramp 16
password 26
patch
HP-UX 31
Windows 30
ports, SCSI 23
power
cord 20, 21, 25
receptacle 23
requirements 13
switch 22
troubleshooting 38
R
rack stability, warning 8
ramp, pallet 16
related documentation 6
S
SAM 31
schgr driver 31
SCSI bus type 38
SCSI IDs
changing 34
default 26
setting 26
SCSI interface ports 23
service access panel 22
switch
power 22
symbols in text 7
T
technical support, HP 8
temperature 13
termination 25
text symbols 7
troubleshooting 38, 39, 40
U
unpacking 14
W
warning
rack stability 8
web sites
HP storage 8
L&TT 40
wheel chocks 15
Windows 2000 30
Windows 2003 30
44 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Setup Guide
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