Welcome to the Maintenance & Service Guide
(MSG). This online guide is designed to serve the
needs of technicians whose job it is to repair
Compaq products. The
copyright and trademark information. The
Notice contains the
Preface
shows symbol conventions, Technician Notes and
Serial Number locations on the unit.
This MSG periodically will be maintained and
updated online as needed.
Tech Support..
To report a technical problem, contact your
Regional Support Center or IM Help Center.
For the best results when printing this MSG, set
printer properties to landscape.
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when
servicing the Compaq Presario 1900 Series Portable Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1900
Series Portable Computers without notice. See
Notice for license and nondisclosure agreements.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of
life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data.
IMPORTANT:
Text set off in this manner presents clarifying information or specific instructions.
Text set off in this manner presents commentary, sidelights, or interesting points of
NOTE:
information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures
are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies,
the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board. Improper
repairs can create a safety hazard. Any indications of component replacement or printed circuit board modifications may void any
warranty
Serial Number
When requesting information or ordering spare parts, the computer serial number should be
provided to Compaq. The serial number is located on the bottom of the computer.
Locating Additional Information
The following documentation is available to support this product:
● Compaq Presario 1900 Series Portable Computer documentation set
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,
PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
Compaq, Presario Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Windows 98 is a trademark of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with
the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of
their respective companies.
Maintenance and Service Guide
Compaq Presario 1900 Series Portable Computers
First Edition (Oct. 1998)
Compaq Computer Corporation
Operating Voltage
Operating Current
Operating Frequency
Maximum Transient
Temperature
Operating50° to 95 °F10° to 35 °C
Nonoperating-4° to 140 °F-20° to 60 °C
Relative Humidity (noncondensing)
100-240 V
0.8/0.4 A RMS
47-63 Hz
Meets IEC 801-4 and IEC801-5
1kV for 50 ns
W @ 14.4 V
W @ 14.4 V
W @ 14.4 V
Operating10 to 90%35°C to 90%
Nonoperating (tw = 38.7°C max)5 to 95%60°C to 95%
Altitude
Operating0 to 10,000 ft0 to 3.15 km
Nonoperating0 to 30,000 ft0 to 9.14 km
Shock
Operating10 G, 11 ms, half sine
Non operating240 G, 2 ms, half sine
Vibration
Operating0.5 G
Nonoperating
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. Compaq
Presario 1900 Series Portable Computers operate well within this range of temperatures.
Natural Keyboard
2Programmable Interrupt Controller
3Ambit Modem
4Communications Port (COM1)
5NMA2 Audio Controller
6Standard Floppy Disk Controller
7Printer Port (LPT1)
8System CMOS/Real Time Clock
9Intel 82371AB/EB PCI to USB Universal
Host Controller
10PCI Fast Ethernet DEC 21143 Based
Adapter
11Texas Instruments PCI-1225 CardBus
Controller
NeoMagic NMG5 Graphics Controller
12PS/2 Compatible Mouse Port
13Numeric Data Processor
14Intel 82371AB/EB PCI Bus Master IDE
QuickFind for Windows, North America, Latin America, Asia
Belgium
Not Available
Not Available
122314KK1
Pacific
QuickFind for Windows, Europe, Middle East, Africa Not Available
QuickFind is updated monthly. To complete the QuickFind part number, add the
suffix from the table below for the desired month. If you do not specify the 3digit suffix, the default is the current month in which the order is placed.
should be turned off before you connect or
disconnect the port replicator. Damage may
occur to the computer if it is "hot" plugged to
the port replicator.
Compaq Presario 1900 Series Portable Computers are equipped with Advanced Power Management (APM). This
management system allows you to conserve battery power and customize the power saving settings to suit your individual
needs.
● Power Management Settings
● Sleep
● Hibernation
● Rebooting After a Lockup
● Servicing Your Computer - Full Off Mode
Depending on your patterns of computer use, you can set different conditions, or Power Schemes,
under which the computer will go into Sleep mode. The optional settings are Home/Office Desk ,
Portable/Laptop , and Always On .
From the default settings, you can change the following settings.
Right Side
Wedge
Components
Rear
Connectors
Port
Replicator
Connectors
Port
Replicator
Components
Power
Management
● When the computer goes into Sleep (Standby) mode
● When the screen times out and goes blank
● When the hard drive slows down
NOTE:
The setting for the hard drive must be less than or equal to the setting for the computer.
If you are connected to a network, Compaq recommends you set System Standby to
IMPORTANT:
Never .
Sleep
Sleep mode is a low power mode, also referred to as Standby mode.
CAUTION: While in Sleep mode, your computer will maintain system information and open
files. Unsaved information will be lost if you turn off your system prior to system wakeup, or if you lose power while using the AC adapter .
Hibernation Mode
Hibernation mode occurs by pressing the Power button once. Your computer saves the content of your computer
memory to the hard drive. This is followed by the computer turning off.
The following table shows the conditions and indicators for getting in and out of the various power modes: Sleep,
Hibernation, and Off.
Mode To Start To End Indicators
Sleep
Manual - Fn+F4
key combination
Press any key or
move the
Flashing Power LED
mouse
Time-Out Default 15 minutes. If using
battery power, system
will not go to Sleep if
on AC power
Hibernate
Manual - Press Power
Button once
Press Power
button once
No Power LED,
blank screen
Time Out Default - if
low battery or after 1
hour of Sleep (system
will not Hibernate if on
AC power)
Off
Perform normal
Windows shutdown
using the Start
button, or press and
hold down the Power
button for 4 seconds
Rebooting After a Lockup
Press Power
button once
No Power LED,
blank screen
Occasionally you may encounter a non-working keyboard or a locked screen. To restart your
computer, press and hold down the Power button for at least four seconds. This will cause a manual shutdown. Press the
Power button once to start the computer.
If the computer still does not restart, follow these steps:
1. Press the Power button and hold it for four seconds to shut the computer down.
2. Remove the battery and unplug the AC power for at least 30 seconds.
3. Reinsert the battery or reconnect AC power and press the Power button once to restart.
Full Off (Main Power Off) Mode
If you need to install or replace components in your computer, you must turn the computer off completely . Follow the
instructions above for putting the computer into Standard Off mode. Unplug the computer electrical cord from the outlet
and remove the battery if installed.
A sudden discharge of static electricity from a finger or other conductor can
destroy static-sensitive devices or microcircuitry. Often the spark is neither
felt nor heard, but damage occurs. An electronic device exposed to
electrostatic discharge (ESD) may not be affected at all and will work
perfectly throughout a normal cycle. Although it may function normally for a
while, then degrade in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in
many cases, the discharge contains enough power to alter device parameters
or melt silicon junctions.
Generating Static
The table shows how different activities generate static electricity at different
electrostatic voltage levels.
Typical Electrostatic Voltages
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tubes 2,000 V 700 V 400 V
Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCBs 26,000 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
NOTE: 700 volts can degrade a product.
Listed below are some of the considerations that you should keep in mind
during the disassembly and assembly of the computer.
Tool and Software Requirements
To service the computer, you need the following:
● 5 millimeter nut drivers (for screwlocks and standoffs)
● Small, Phillips (P-Zero) screwdriver
● Small, standard screwdriver
● Small, pair of tweezers
● Diagnostics software
Screws
The screws used in the computer are not interchangeable. If an incorrect
screw is used during the reassembly process, it can damage the unit. Compaq
strongly recommends that all screws removed during disassembly be kept
with the part that was removed, then returned to their proper locations.
IMPORTANT:
placed away from the work area to prevent damage.
Return to Removal & Replacement Procedures
As each subassembly is removed from the computer, it should be
Most cables used throughout the unit are ribbon cables. Cables must be handled with
extreme care to prevent damage. Apply only the tension required to seat or unseat the
cables during insertion or removal from the connector. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or tearing the cables, and
ensure that the cables are routed in such a way that they cannot be caught or snagged
by parts being removed or replaced.
Cables
Use the following precautions when handling cables to avoid damage to the cable or
computer:
● Always handle cables by their connectors.
● Avoid bending, twisting, or pulling on the cables.
● Apply minimum required force when seating or unseating the cables from their
connectors.
●Place the cables in such a manner that they cannot be caught or snagged by parts being
removed or replaced.
●Handle flex cables with extreme care; they can tear easily.
CAUTION: When serving these computers, ensure that cables are placed in
their proper location during the reassembly process. Improper cable placement
can cause severe damage to the unit.
Select the desired illustration
Removing a cable from a ZIF Connector .
The cable position for the
speaker assembly.
Plastic Parts
Plastic parts can be damaged by the use of excessive force during disassembly and
reassembly. When handling the plastic parts, use care. Apply pressure only at the
points designated in the maintenance instructions.
The computer uses a
zero insertion force
(ZIF) connector for the
keyboard cable to the
system board. To
remove a cable from a
ZIF connector, lift both
corners of the ZIF
connector and slide
simultaneously with
constant light force.
CAUTION:A ZIF
connector and its
attached cable
can be easily
damaged. Handle
only the
connector slide
when removing or
replacing a cable.
Never pull or
twist on the cable
while it is
connected.
Before beginning removal and replacement procedures, complete the following procedures:
1. Disconnect AC power and any external devices.
2. Remove the battery pack.
3. Remove any PC Cards.
4. Remove the wedge.
The battery pack should be removed before performing any internal maintenance on
IMPORTANT:
the computer.
Memory
Module
Modem
Heatspreader
Processor
Display Panel
Assembly
Upper CPU
Cover with
Palmrest and
TouchPad
Hard Drive/
Battery
WARNING: Metal objects can damage the battery pack as well as the battery contacts in
the battery compartment. To prevent damage, do not allow metal objects to touch the
battery contacts. Place only the battery pack for the Compaq Presario 1900 Series
Portable Computers into the battery compartment. Do not force the battery pack into
the bay if insertion does not occur easily.
CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a battery
pack, as this damages the pack, makes it unusable, and exposes potentially harmful
battery components. There are no field-serviceable parts located inside the battery pack.
Charger Board
Converter
Board
Low Voltage
Differential
Signal Board
Fan Assembly
System Board
Speaker
Assembly
Disassembling
the Wedge
DVD or CD
The Compaq Presario 1900 Series Portable Computers have several screws of various sizes
which are not interchangeable. Care must be taken during reassembly to ensure that the
NOTE:
correct screws are used in their correct location. During removal please keep respective
screws with their associate sub-assembly.
To remove the processor,
complete the following
steps:
1. Prepare the computer
for disassembly.
2. Release and lift the
keyboard.
3. Remove the
heatspreader with
thermal pad.
4. Remove two
screws that
Modem
Heatspreader
Processor
Display Panel
Assembly
Upper CPU
Cover with
Palmrest and
TouchPad
Hard Drive/
Battery
Charger Board
Converter
secure the
processor to the
system board.
IMPORTANT:
The
bottom of
the
processor
contains
socket
pins
which can
be easily
damaged,
if not
properly
Board
Low Voltage
Differential
Signal Board
Fan Assembly
System Board
Speaker
Assembly
Disassembling
the Wedge
DVD or CD
Drive
System to
Wedge
Interface
Board
Diskette Drive
Wedge to Port
Replicator
Interface
removed.
WARNING:
The Pentium
II processor
may be very
hot when
the unit has
been
running.
Allow the
processor to
cool before
handling it.
Insert a small blade
5.
screw driver under
the right side of the
processor. Gently lift
up the left side of the
processor while
rocking up and down
the right side, until
the it releases from
the socket. This is
necessary to prevent
damage to the socket
pins.
Board
How to use
Processor Jig
To replace the processor
complete the following
steps:
1. Align the processor
over the socket using
the screw holes as a
guide. Apply equal
pressure on both
sides of the processor
over the socket (left
side).
To remove the 13.3"
display panel
assembly, complete the
following steps:
1. Prepare the
computer for
disassembly.
2. Remove the
keyboard.
3. Close the display
panel assembly
to access the
hinge covers
from the rear of
the unit. Using
tweezers, gently
lift from the
bottom edge of
the hinge
covers. Lift the
hinge covers off
the unit.
cables attached to the
display panel assembly
through the slot on the
Upper CPU cover and
remove the display
assembly with flex
cables attached from
the chassis.
To replace the display
panel assembly, reverse
the previous
procedures.
Refer to the illustrations at left
to verify. Follow these steps to
lock processor:
1. Place the Jig Block on the
CPU frame in the lower righthand corner. Make sure that
the block is fully seated. The
handle must be at a 45
degree angle (as illustrated)
when installing the Jig block.
2. Twist handle 90
degrees clockwise to
unlock processor.
Refer to the illustrations at left
to verify. Follow these steps to
lock processor:
1. Place the Jig Block on the
CPU frame in the lower lefthand corner. Make sure that
the block is fully seated. The
handle must be at a 45
degree angle (as illustrated)
when installing the Jig block.
2. Twist handle 90
degrees counter
clockwise to unlock
processor.
This section covers troubleshooting
information for the Compaq Presario 1900
Series Portable Computers. The basic steps in
troubleshooting include:
1. Follow the
Preliminary Steps.
2. Run the Power-On
Self-Test (POST).
3. Follow the
recommended
actions described in
the diagnostic
tables, if you are
unable to run POST
Solving Minor
Problems
Contacting
Compaq
Support
or if POST displays
an error message.
When following the
recommended actions in
the Sections on POST
and
Diagnostic Error
Codes perform them in
the order listed. Rerun
POST after each
recommended action
until the problem is
solved and no error
message occurs. Once
the problem is solved, do
not complete the
remaining recommended
actions.
If the problem is
intermittent,
check the
NOTE:
computer several
times to verify
that the problem
is solved.
Clearing the power-on
password requires
removing all Setup
attributes that are
programmed in the
CMOS.
If the password is not
known, clear it by
performing the
following steps:
Turn off the computer.
1.
2. Disconnect the power
cord.
3. Remove the battery
pack .
4. Remove the keyboard.
5. Disconnect the
backlight cable from
the connector on the
system board.
6. Using a conductive
piece of material (piece
of wire or tool)
simultaneously make
contact with the two
pads located at R37 on
the system board or
remove the RTC
battery located under
the battery charger
board for 5 seconds.
The password, together
with other Setup
attributes, will be
cleared.
7. Reassemble the
computer.
8. Turn on the computer
to verify that the poweron password has been
cleared. If it has not
been cleared, repeat
Steps 1 through 7.
If POST does not detect any errors, the computer will not beep. This indicates successful
completion of POST test. POST has run successfully and boots from the hard drive (or from a
bootable diskette if one is installed in the diskette drive).
If POST detects errors, the errors are indicated by screen and/or audible messages. Refer to
"Power-On Self-Test (POST) Codes" in the tables for a list of POST codes and their relevant
descriptions.
If the system is not functioning well enough to run POST, or if the display is not functioning
NOTE:
well enough to show POST error messages, refer to the Troubleshooting tables.
Power-On Self-Test Messages
102-System Board Failure
Probable Cause Recommended Action
DMA, timers, etc. Replace the system board.
162-System Options Not Set
Probable Cause Recommended Action
Configuration incorrect Run Computer Setup.
CMOS reflects that an invalid
Run Computer Setup.
configuration has been set.
RAM failure 1. Replace the memory modules.
2. Replace the system board.
Memory test data error 1. Replace the memory modules.
2. Replace the system board.
XX000YZZ RAM failure Replace the system board.
XX000YZZ 201-Memory Error
Probable Cause Recommended Action
301-Keyboard Error
Probable Cause Recommended Action
Keyboard failure 1. Ensure the keys are not depressed during POST.
2. Reconnect the keyboard with the computer off.
3. Replace the keyboard.
304-Keyboard or System Unit Error
Probable Cause Recommended Action
Keyboard or system board error 1. Replace the keyboard.
2. Replace the TouchPad or mouse.
3. Replace the system board.
601-Diskette Controller Error
Probable Cause Recommended Action
Mismatch in drive type or failure in the
1. Run Computer Checkup (TEST).
diskette controller
2. Check and/or replace cables.
3. Replace the system board.
605-Diskette Drive Error
Probable Cause Recommended Action
Mismatch in drive type Run Computer Setup.
1780-Primary Hard Drive 0 Failure
Probable Cause Recommended Action
Disk 0 failed to respond 1. Run Computer Checkup (TEST).
2. Replace the hard drive.
Hard drive format error 1. Run Computer Checkup (TEST).
2. Replace the hard drive.
1782-Hard Drive Controller
Probable Cause Recommended Action
Hard drive controller failure 1. Run Computer Setup.
Diagnostic error codes occur if the system recognizes a problem while running
the Compaq Diagnostic program. These error codes help identify possibly
defective subassemblies.
The following tables list error codes, a description of the error condition, and the action required
to resolve the error condition.
IMPORTANT:
Retest the system after completing each step. If the problem is resolved, do not
proceed with the remaining steps.
For the removal and replacement of a particular subassembly, see the section
forRemoval and Replacement Procedures.
Selecterror codes by number or type:
101 through 114Processor Test
200 through 215Memory Test
300 through 304Keyboard Test
401 through 403Parallel Printer Test
600 through 699Diskette Drive or LS-120 Test
1101Serial Test
1701 through 1736Hard Drive Test
501 through 516Video Test
2402 through 2456Audio Test
2458 through 2480Touch Pad Pointing Device Test
3206CD/DVD Test
8601 through 8602
3301 through 6623
Processor Test Error Codes
Error
Code
101-xx
102-xx Coprocessor or Weitek Error 1. Run the Configuration and Diagnostics
CPU test failed Replace the processor and retest.
Description Recommended Action
Utilities.
2. Replace the processor board and retest.
103-xx DMA page registers test failed Replace the system board and retest.
104-xx Interrupt controller master test failed
105-xx Port 61 error
106-xx Keyboard controller self-test failed
107-xx CMOS RAM test failed
108-xx CMOS interrupt test failed
109-xx CMOS clock test failed
110-xx Programmable timer load data test
failed
113-xx Protected mode test failed
114-01 Speaker test failed 1. Check system configuration.
2. Verify cable connections to speaker.
3. Replace the system board and retest.
Memory Test Error Codes
200 -xxMemory machine ID test failed 1. Flash the system ROM and retest.
202-xx Memory system ROM checksum failed
2. Replace the system board and retest.
203-xx Write/Read test failed 1. Remove the memory module and retest.
204-xx Address test failed
211-xx Random pattern test failed
214-xx Noise test failed
215-xx Random address test failed
Keyboard Test Error Codes
300 -xx Failed ID Test 1. Check the keyboard connection. If
301-xx Failed Selftest/Interface Test
302-xx Failed Individual Key Test
304-xx Failed Keyboard Repeat Test
Parallel Printer Test Error Codes
401 -xx Printer failed or not connected 1. Connect the printer.
402-xx Failed Port Test
403-xx Printer pattern test failed
2. Install a new memory module and
retest.
disconnected, turn off the computer and
connect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
2. Check power to the printer.
3. Install the loop-back connector and
retest.
4. Check port and IRQ configuration.
5. Replace the system board and retest.
600 -xx
601-xx
602-xx
603-xx
604-xx
605-xx
606-xx
609-xx
610-xx
697-xx
698-xx
699-xx
Diskette Drive Test
Diskette ID drive types test
failed
Diskette format failed
Diskette read test failed
Diskette write, read, compare test
failed
Diskette random read test failed
Diskette ID media failed
Diskette speed test failed
Diskette reset controller test failed
Diskette change line test failed
Diskette type error
Diskette drive speed not within limits
Diskette drive/media ID error 1. Replace media.
1. Replace the diskette media and retest.
2. Check and/or replace the diskette power
and signal cables and retest.
3. Replace the diskette drive and retest.
4. Replace the system board and retest.
2. Run the Configuration and Diagnostics
Utilities.
1101-xx
1701-xx
1702-xx
1703-xx
1704-xx
1705-xx
1706-xx
1707-xx
1708-xx
1709-xx
1710-xx
Serial Test Error Codes
Serial port test failed 1. Check port configuration
2. Replace the system board and retest.
Hard Drive Test Error Codes
Hard drive format test failed 1. Run the Configuration and Diagnostics
Hard drive read test failed
Hard drive write/read/compare test
failed
Hard drive random seek test failed
Hard drive controller test failed
Hard drive ready test failed
Hard drive recalibration test failed
Hard drive format bad track test failed
Hard drive reset controller test failed
Hard drive park head test failed
Utilities and verify drive type.
2. Verify that all secondary drives have
secondary drive capability.
Compaq Diagnostics is installed on the hard drive of the computer. Run the
Diagnostics utilities when you want to view or test system information and if
you have installed or connected devices. If you run Compaq Diagnostics from
a diskette, ensure that it is version 10.11 or later.
The Diagnostics menu includes the following utilities:
■ Computer Checkup (TEST)
■ View System Information (INSPECT)
■ Prepare Computer for a Compaq Service Call (RemotePaq)
If you have a difficult problem that seems unsolvable, run the Diagnostics
utilities before calling for support. Run Computer Checkup and select to save
the device list to a file to print or to save the log of errors. Run the View
System Information (INSPECT) utility and select to print or save that
information. Have the files or the printed information available when you call
for support.
Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various computer
components and devices are recognized by the system and are functioning
properly. You can display, print, or save the information generated by
Computer Checkup.
Follow these steps to run Computer Checkup:
1. Plug the computer into an external power source. (A low battery
condition could interrupt the program.)
2. Turn on the external devices that you want to test. Connect the printer if
you want to print a log of error messages.
3. Insert the Compaq Diagnostics diskette in drive A.
4. Turn on or restart the computer. The computer starts from drive A, and
the Diagnostics Welcome screen appears.
5. Press Enter to continue. The Diagnostics menu appears.
6. Select Computer Checkup from the Diagnostics menu. A Test Option
menu appears.
7. Select View the Device List from the Test Option menu. A list of the
installed Compaq devices appears.
8. If the list of installed devices is correct, select OK . The Test Option
menu appears.
If the list is incorrect, ensure that any new devices are installed
NOTE:
properly.
9. Select one of the following from the Test Option menu:
■Quick Check Diagnostics. Runs a quick, general test on
each device with a minimal number of prompts. If errors
occur, they are displayed when the testing is complete. You
cannot print or save the error messages.
■Automatic Diagnostics. Runs unattended, maximum testing
of each device with minimal prompts. You can choose the
amount of times to run the tests, stop on errors, or print/save
a log of errors.
■Prompted Diagnostics. Allows maximum control over
testing the devices. You can choose attended or unattended
testing, decide to stop on errors, or choose to print/save a log
of errors.
10. Follow the instructions on the screen as the devices are tested. When
testing is complete, the Test Option menu appears.
11. Exit the Test Option menu.
12. Exit the Diagnostics menu.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about
the computer and installed or connected devices. You can display, print, or
save the information.
Follow these steps to run View System Information (INSPECT) from the
Compaq Diagnostics diskette:
1. Turn on the external devices that you want to test. Connect the printer if
you want to print the information.
2. Insert the Compaq Diagnostics diskette in drive A.
3. Turn on or restart the computer. The computer starts from drive A, and
the Diagnostics Welcome screen appears.
4. Press Enter to continue. The Diagnostics menu appears.
5. Select View System Information (INSPECT) from the Diagnostics
menu.
6. Select the item you want to view from the following list:
System Memory
ROM Audio
Keyboard Operating system
System ports System files
System storage Windows files
Graphics
7. Follow the instructions on the screen to cycle through the screens, to
return to the list and choose another item, or to print the information.
This section provides information about how to identify and correct some common hardware, memory, and software
problems. It also explains several types of common messages that may be displayed on the screen. The following pages
contain troubleshooting information on:
Audio Memory
Battery/Battery gauge PC Card
CD/DVD drive Power
Diskette/Diskette drive Printer
Display Touch Pad
Hard drive Keyboard/Numeric keypad
Hardware Installation
Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem
description in the Troubleshooting tables to avoid a misdiagnosis.
WARNING: To avoid a potential shock hazard during troubleshooting procedures, disconnect all power
sources before removing the keyboard cover or the display bezel.
Before Replacing Parts
Verify that cables are connected properly to the suspected defective parts.
■ Run Computer Setup after connecting external devices.
■ Verify that all required device drivers are installed.
■ Verify that all required changes have been made to the CONFIG.SYS file.
■ Verify that all required changes have been made to the AUTOEXEC.BAT file.
■ Verify that all printer drivers have been installed for each application.
Some minor problems and possible solutions are outlined in the following tables. If the problem
appears related to a software application, check the documentation provided with the software.
Solving Audio Problems
Some common audio problems and solutions are listed in the following table.
Solving Audio Problems
Problem Probable Cause Solution(s)
Computer does not beep after the Power-On
Self-Test (POST).
This is typical; it indicates successful
completion of the Power-On Self-Test
(POST).
No action is required.
Solving Battery Pack and Battery Gauge Problems
Some common causes and solutions for battery pack problems are listed in the following table. The
"Solving Power Problems" section in this chapter may also be applicable.
Solving Battery Pack and Battery Gauge Problems
Problem Probable Cause Solution(s)
Computer won't turn on when battery
pack is inserted and power cord is
unplugged.
Computer is beeping and battery LED
icon is blinking.
Battery pack is discharged. Connect the computer to an external
power source and charge the battery
pack.
Replace the battery pack with a fully
charged battery pack.
Battery charge is low. Immediately save any open file(s). Then
Check the battery connectors on the
system board to verify they are evenly
spaced and that they are not bent or
broken.
do any one of the following:
●Connect the computer to an
external power source to charge
the battery pack.
●Turn off the computer or initiate
Hibernation until you can find
another power source or charge
the battery pack.
Computer battery LED icon (front on
the unit) blinks to indicate low battery
condition, but computer does not beep.
Battery LED icon doesn't light and
battery pack won't fast charge.
You have to set the date and time every
time you turn on the computer.
Battery charge does not last as long as
expected.
Volume is turned down too low. Adjust the volume.
Battery pack is already charged. No action is necessary.
Battery pack was exposed to
temperature extremes.
Battery pack is at end of its life. Replace battery pack.
RTC battery is dead. Replace the RTC battery.
Battery is being exposed to high
temperatures or extremely cold
temperatures.
Battery has partially self-discharged. Recharge the battery. Discharge the
Allow time for the battery pack to return
to room temperature.
Keep the battery pack within the
recommended operating temperature
range 50° F to 104° F (10° C to 40° C)
or recommended storage range
-4° F to 86° F (-20° C to 30° C ).
Recharge the battery pack.
battery completely and then recharge it.
Battery pack is warm to the touch after
charging.
Battery pack operating time is far less
than the documented average
operating time.
Power management is disabled. Set a power management level in
Computer Setup.
An external device or PC Card is
draining the battery.
Normal warming has occurred due to
charging.
Power management is turned off or
disabled.
An external device or PC Card is
draining the battery.
Battery pack has partially selfdischarged.
Turn off or disconnect external devices
when not using them.
No action is required.
Enable power management in Computer
Setup and in Windows Power Properties.
Turn off or disconnect external devices
when not using them.
Condition the battery pack by fully
charging, fully discharging, then fully
recharging it.
To maintain the charge, leave battery
packs in the computer when it is
connected to external power.
If the computer is disconnected from
external power for more than two
weeks, remove battery packs from the
computer to reduce the discharge rate.
Battery pack is being exposed to high
temperatures or extremely cold
temperatures.
Keep the battery pack within the
recommended temperature ranges.
Operating: 50° F to 104° F
(10° C to 40° C)
Storage: -4° F to 86° F
(-20° C to 30° C )
Recharge the battery pack.
Solving CD/DVD Drive Problems
Some common causes and solutions for CD/DVD drive problems are listed in the following table.
Solving CD/DVD Drive Problems
Problem Probable Cause Solution(s)
CD/DVD drive cannot read a compact
disc or digital versatile disc.
Compact disc or digital versatile disc
is upside down or is improperly
inserted in the CD/DVD drive.
CD is CD Plus or Pregap/Track 0 type. Cannot read these type CDs in 24x.
Open the CD/DVD loading tray, lay the
compact disc or digital versatile disc in it
(label side up), then close the tray.
Remove the CD.
Solving Diskette and Diskette Drive Problems
Some common causes and solutions for diskette and diskette drive problems are listed in the
following table.
Solving Diskette and Diskette Drive Problems
Problem Probable Cause Solution(s)
Diskette drive cannot write to a
diskette.
Diskette is write-protected. Disable the diskette's write-
protect feature or use a
diskette that is not writeprotected.
Computer is writing to
the wrong drive.
Not enough space is left
Check the drive letter in the
path statement.
Use another diskette.
on the diskette.
Drive error has occurred. Run Computer Checkup from
the Compaq Diagnostics
diskette.
Diskette is not formatted. Format the diskette. At
the system prompt, enter
Diskette drive cannot read a
diskette.
The wrong type of diskette is
being used.
Diskette has a bad sector. Copy files to hard drive or
Drive error has occurred. Run Computer Checkup from
Diskette is not
formatted.
Cannot boot from diskette.Bootable diskette is not in
drive A.
FORMAT A:
Use the type of diskette
required by the drive.
another diskette. Reformat bad
floppy.
the Compaq Diagnostics
diskette.
Format the diskette. At the
system prompt, enter
FORMAT A:
Put the bootable diskette in
drive A.
Diskette Boot has incorrect
setting in Computer Setup.
Run Computer Setup and set
diskette as first to boot.
Solving Display Problems
This section lists some common causes and solutions for computer display and external monitor
problems.
You can perform a monitor self-test on an external VGA color or monochrome monitor by
disconnecting the monitor from the computer. To do so, complete the following steps:
1. Turn off the monitor.
2. Turn off the computer.
3. Disconnect the monitor signal cable from the computer.
4. Turn on the monitor and allow it to warm up for one minute.
The display should be white. A narrow black border may also appear on the left and right sides of
the display. Either of these displays indicates that the monitor is working properly.
Solving Display Problems
Problem Probable Cause Solution(s)
Screen is dim.Control for brightness (if
applicable) is not set properly.
Adjust the Brightness of the
display by using Fn + F7 (¯ )
or
Fn + F8 (- ).
Computer screen is in direct
Tilt display or move computer.
light.
Screen is blank.Screen save was initiated by
Power Management due to
lack of user activity.
Display has overheated. If computer is in direct sunlight,
Display is blank and the Suspend
System is in Suspend mode. Press any key or touch the
icon is flashing.
Internal display is blank and the
screen on an external monitor
Display function was switched
to the external monitor.
displays information.
Internal display flashes or has
garbled characters when
computer is connected to
external monitor.
Using 1024 × 768 or higher
resolution on external monitor
and have toggled back to
internal display, which
supports up to
Press any key or touch the
Touch Pad.
move it and allow it to cool off.
Touch Pad.
Use Fn + F2 to switch between
LCD or CRT.
Restart the computer.
The light tubes on the edge of the
display panel do not light up at all and
Power-On Self-Test (POST) completes
when the unit is powered up.**
The light tubes on the edge of the
display panel do not light up at all and
Power-On Self-Test (POST) does not
complete when the unit is powered
up.**
Backlight (brightness) cannot be
adjusted with Fn + F7 (¯ ) or
Fn + F8 (- ).***
800 × 600.
Improper backlight or display cable
connections
Defective inverter board. Replace the display assembly.
Defective display cable. Replace the display assembly.
Defective display panel. Replace the display assembly.
Defective system board. Replace the system board.
Defective system board. Replace the system board.
Improper display cable connections. 1. Reseat the display cable to the
Replace the display assembly.
system board.
2. Replace the display assembly.
Defective inverter board. Replace the display assembly.
Defective display cable. Replace the display assembly.
Defective system board. Replace the system board.
Defective inverter board. Replace the display assembly.
Defective display cable. Replace the display assembly.
Defective system board. Replace the system board.
** This problem indicates that the backlight or its power circuitry has failed. Since you cannot observe the POST result on
the display panel when the backlight is not functioning, connect the unit to an external monitor before powering the unit
up. If an external monitor is not available, verify that POST completes by opening and closing the display, listening for the
single or double beep, and watching for the LEDs turn on at the front of the computer.
This display panel has a continuous pattern
across it (e.g., a "jailbars" pattern), has a
single color on it, or has garbled graphics
across the entire panel. This failure is for
patterns across the entire panel (not just on
one section).
Improper display cable
connections
Reseat the display cable to the following
until the problem is solved:
1. System board
2. Display assembly
Defective display cable. Replace the display assembly.
Defective inverter board. Replace the display assembly.
Defective system board. Replace the system board.
To perform a "self-test" on an external VGA color monitor, complete the following steps: The screen should be
NOTE:
white. A narrow black border may also appear on the left and right sides of the display. Either of these displays
indicates that the monitor is working properly.
Solving Hard Drive Problems
Some common causes and solutions for hard drive problems are listed in the following table.
CAUTION: To prevent loss of information, always maintain an up-to-date backup of your hard drive at all
times, in case of errors or failures.
Solving Hard Drive Problems
Problem Probable Cause Solution(s)
Reading hard drive takes an unusually
long time after restarting the computer.
Hard drive error occurs. Hard drive has bad sectors or has
Hard drive does not work. Hard drive is not seated properly. Turn off and unplug the computer,
System entered Hibernation due to
low battery condition and is now
exiting from it.
failed.
Give the system time to restore the
previously saved data to its exact state
before Hibernation.
Run Computer Checkup.
remove the battery pack, and remove
and then reinstall the hard drive.
Solving Hardware Installation Problems
Some common causes and solutions for hardware installation problems are listed in the following
table.
Solving Hardware Installation Problems
Problem Probable Cause Solutions(s)
A new device is not recognized as
part of the computer system.
Cable(s) of new external
device are loose or
power cables are unplugged.
Power switch of new external
device is not turned on.
Ensure that all cables are
properly and securely
connected.
Turn off the computer, turn on
the external device, then turn
on the computer to integrate
the device with the computer
system.
Device is not seated properly. Turn off the computer and
reinsert the device.
Solving Keyboard/Numeric Keypad Problems
Some common causes and solutions for keyboard/numeric keypad problems are listed in the
following table.
Solving Keyboard/Numeric Keypad Problems
Problem Probable Cause Solution(s)
Embedded numeric keypad on
computer keyboard is disabled.
Embedded numeric keypad is
disabled and Num Lock function is
Num Lock function is not
enabled.
External numeric keypad is
connected to the computer.
Press the Shift + NumLk
keys to enable the Num Lock
function and embedded
numeric keypad. The Num
Lock icon on the status panel
turns on.
Disconnect the external
numeric keypad from the
on.
computer.
Solving Memory Problems
Some common causes and solutions for memory problems are listed in the following table.
Solving Memory Problems
Problem Probable Cause Solution(s)
Memory count during Power-On SelfTest (POST) is incorrect.
Optional memory expansion
card is installed incorrectly,
is incompatible with
the computer, or is defective.
Ensure that the optional
memory expansion card is
installed correctly.
"Out of Memory" message is
displayed on the screen or
insufficient memory error occurs
during operation.
Solving Minor Problems (continued)
System ran out of
memory for the application.
Too many TSR (terminateand stay-resident)
applications are running.
Check the application
documentation for memory
requirements.
Install additional memory.
Remove from memory any
TSR applications that you do
not need.
Some common causes and solutions for PC Card problems are listed in the following table.
Solving PC Card Problems
Problem Probable Cause Solution(s)
When turned on, the computer
does not beep when a PC Card
is inserted.
Card is not inserted properly.
PC Card beeps are disabled.
Ensure the card is inserted
in the correct orientation.
Double-click the PC Card
icon in the Control Panel,
click the Global Settings
tab, the enable PC Card
sound effects.
Speaker is turned off or
volume is turned down.
Press volume buttons to
turn the speaker on, then
increase the volume.
PC Card drivers are not
installed.
Double click the Add New Hardware icon in the
PC Card modem, fax, or
network card does not work.
Card or card driver is not
supported.
Card is not fully inserted into
the slot or is not inserted
properly.
Telephone cord is not
Control Panel for installation
instructions.
If PC Card or drivers are not
compatible with Windows,
install drivers and use the
PC Card in MS-DOS mode.
Contact your Compaq
authorized service provider
for a list of PC Cards tested
successfully in Compaq PC
Card platforms.
Ensure the card is inserted
in the correct orientation.
Check and secure telephone
PC Card modem or fax card
does not work.
Modem network PC Card
does not work.
plugged in all the way.
Necessary drivers are not
connection.
Install drivers.
installed (turned on).
You are trying to access the
card using the wrong COM
See
COM port.
Specifications to verify
port.
The card conflicts with a
serial device.
See Specifications to verify
address.
The card is not supported. Use supported cards only.
Network driver is not installed or is
Install driver.
not set up properly.
Telephone cord is not properly
connected.
Verify telephone
connection.
Memory or storage card
does not work.
SRAM and flash memory cards
require the memory card driver to be
loaded (turned on).
Flash memory cards require the
Microsoft FlashFile System to
be loaded.
Hard drives on flash mass storage
cards require the PC Card ATA driver
to be loaded.
You are trying to access the hard
drive card using the wrong drive
letter.
Install driver.
Double-click My Computer to verify
the drive letter
assigned to the card.
The card is not supported.Contact your Compaq
Solving Power Problems
Also see "Solving Battery and Battery Gauge Problems" in this section.
Solving Power Problems
authorized service
provider for a list of
PC Cards tested
successfully in
Compaq PC Card
platforms.
Problem Probable Cause Solution(s)
Computer won't turn on and
battery pack is not inserted.
Computer is not connected to
a power source.
Power cords to the external
power source are unplugged.
Insert battery or connect
an external power source.
Ensure that power cords
connecting the computer
and the external power
source are plugged in
properly.
Power adapter is defective. Replace AC Adapter and
restart.
Computer turned off while it was
left unattended and the power icon
is off.
System board is defective. Replace the system board.
System initiated Hibernation
due to a critical low-battery
condition.
Replace the battery pack
with a fully charged
battery pack or connect
the computer to an
external power source.
Then turn on the
computer.
System initiated Hibernation
Turn on the computer.
after a preset timeout.
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for
instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application
documentation.
Solving Printer Problems
Problem Probable Cause Solution(s)
Printer will not turn on. The signal cable may not be
connected properly, or the
printer is unplugged.
Ensure that the signal
cable is properly
connected and that the
power cord is connected to
the electrical outlet.
Printer will not print. Printer is not turned on or is
off line.
The device drivers for your
application are not installed.
Turn the printer on and set
it to on line.
Refer to the printer
documentation to install
the correct printer driver.
Printer that is set up for a
network is not connected to
Connect the printer to the
network.
the network.
Printer cable is too long,
unshielded, or defective.
Paper tray is empty. Fill the paper tray with
Printer prints garbled information. Correct printer drivers
are not installed.
Cable is not
connected properly.
Replace the cable.
paper and set the printer
to online.
Refer to the printer
documentation to install
the correct printer driver.
Ensure that the printer
signal cable is properly
connected to the
computer.
Cable is defective. Replace the printer cable
and retest.
Solving Touch Pad/Pointing Device Problems
Some common causes and solutions for Touch Pad/pointing device problems are listed in the
following table.
Solving Touch Pad/Pointing Device Problems
Problem Cause Solution(s)
Touch Pad or mouse does not work. Incorrect or no device driver
Install the device driver
is installed.
The device driver is not
installed in Windows.
External mouse does not work. Mouse is not securely
connected or is connected to
an incorrect external
connector.
Touch Pad or mouse does not work
Mouse is not enabled. Enter MOUSE at the
even though the device is enabled
in Windows.
Add a line in the
and add to the
AUTOEXEC.BAT file or
CONFIG.SYS file.
Install the Touch
Pad/mouse driver in
Windows.
Ensure that the mouse is
securely connected to the
appropriate external
connector.
system prompt to activate
the mouse device driver.
AUTOEXEC.BAT file to
Cursor skips or moves abnormally
when using the Touch Pad.
automatically activate the
mouse device driver each
time computer is turned
on or restarted.
Cable not properly seated in
Reseat cable.
Touch Pad board.
Defective Touch Pad board. Replace Touch Pad board.
Defective system board. Replace system board.
Device driver is not correctly
installed in Windows.
The Touch Pad needs to be
cleaned.
Install the appropriate
device driver in Windows.
Clean the Touch Pad with
a cloth dampened with
alcohol or an ammoniabased glass cleaner. Wipe
up liquid with a dry cloth.
Compaq logo: Link to
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US |
This section covers the following information concerning battery pack operating time:
● Increasing battery pack operating time
● Conditioning a battery pack
● Disposing of a used battery pack
Increasing Battery Pack Operating Time
Battery pack operating time differs depending on several variables. To avoid unnecessary
replacement, consider the following variables when determining how long a charged battery pack
should last:
● Power management settings
● Hardware configuration
● Software applications
● Installed options
● Display brightness
● Hard drive usage
● Changes in operating temperature
● Type and number of installed PC Cards
The power consumption requirements for PC Cards vary widely. Some cards drain
NOTE:
the battery pack very rapidly.
Battery pack operating time can be increased by as much as 50 percent by controlling the energy
required by the computer and the energy stored in the battery pack.
Minimizing the Energy Required
To minimize the energy required by the computer, follow these steps:
● Set the power conservation levels in the Power Management utility to Maximum .
● Customize the timeout value to work more efficiently with the applications. The
amount of battery life depends on the values selected.
Maximizing the Energy Stored
To maximize the energy stored in the battery pack, follow these guidelines:
●Condition the battery pack at least every 30 days to improve overall battery
performance.
●Keep a battery pack in the computer when using it with AC power to supply the
battery pack with a constant trickle charge.
●Store the battery pack in a cool, dry place when not in use.
Conditioning a Battery Pack
CAUTION: To avoid a loss of data, ensure that all data is saved before discharging a
battery pack.
To condition a battery pack, complete the following steps:
1. Plug in the AC adapter and allow the battery to charge until the fast charge arrow
on the display disappears. Your battery gauge may read 100 percent for a period of
time before the arrow disappears. Do not unplug the AC adapter until the arrow
disappears.
2. Unplug the AC adapter and allow the battery to drain until the computer reaches
hibernation and turns itself off.
CAUTION: Do not plug the AC adapter during this process or you will need to restart
with step number 1. You may use the computer while the battery is draining.
3. Your battery is re-conditioned.
4. Plug in the AC adapter and begin using the computer.
The table below shows battery pack charge times by model.
Battery Charge Time
Computer On Line Off Line
Li ion Battery Pack 4.5 hours premature termination 2:50 hr
Disposing of a Used Battery Pack
In the interest of safeguarding our environment. Compaq Computer Corporation recommends that
nickel metal hydride (NiMH) and lithium ion (Li ion) battery packs be recycled. Battery packs
should be handled in accordance with country, state, province, or local regulations.
CAUTION: Never attempt to open or service a battery pack. Opening a battery pack not
only damages the pack and makes it unusable, but also expose potentially harmful
battery components.
Compaq Presario 1900 Series Portable Computers,
a new generation of multimedia portable
Port
Replicator
Connectors
Port
Replicator
Components
Power
Management
computers, present ultimate thin and light-weight
designs, outstanding audio and video, advanced
core features, and attractive styles.
The Removable Drive Wedge provides multimedia
expansion capability with a DVD or CD-ROM Drive.
Compaq Presario 1900 Series Portable Computers
include an optional integrated 10/100Base T
Ethernet Port Replicator, allowing the user to attach
or detach the computer quickly and easily from
peripheral devices. Containing a full array of ports,
some Presario computers are accessible while the
system is docked to the Port Replicator.
This fully functional Intel Celeron- and Pentium IIbased portable computer provides full desktop
versatility.
This appendix provides connector pin assignment tables for Compaq Presario 1900
Series Portable Computers. For more information on connectors, refer to the section
on Back Connectors.
NOTE: The signals in all tables of this appendix are considered active high unless
otherwise indicated by an asterisk (*).
Parallel Connector
Pin Signal Pin Signal
1 Strobe* 10 Acknowledge*
2 Data Bit 0 11 Busy
3 Data Bit 1 12 Paper Out
4 Data Bit 2 13 Select
5 Data Bit 3 14 Auto Linefeed*
6 Data Bit 4 15 Error*
7 Data Bit 5 16 Initialize Printer*
8 Data Bit 6 17 Select In*
9 Data Bit 7 18-25 Signal Ground
* = Active low
Serial Connector
Connector Pin Signal
1
2
3
Carrier Detect
Receive Data
Transmit Data
4
5
6
7
8
9
Data Terminal Ready
Signal Ground
Data Set Ready
Ready to Send
Clear to Send
Ring Indicator
Keyboard/Mouse Connector
Connector Pin Signal
1
Data
2
3
4
5
6
Not defined
Ground
+5 VDC
Clock
Not defined
External VGA Monitor Connector
Connector Pin Signal
1
Red Analog
2
3
4
5
6
7
8
9
Green Analog
Blue Analog
Not connected
Ground
Ground Analog
Ground Analog
Ground Analog
Not connected
10
11
12
13
14
15
Ground
Monitor Detect
DDC2B Data
Horizontal Sync
Vertical Sync
DDC2B Clock
Universal Serial Bus Connector
Connector Pin Signal
1
Ground
2 D+
3 D-
4 Power
Modem Connector
Connector Pin Signal
1
Unused
2
3
4
Unused
Tip
Ring
5
6
Unused
Unused
This information was not available at time of publication.
Port Replicator Connector
Pin Signal Pin Signal Pin Signal Pin Signal
This information was not available at time of publication.
LAN Connector
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