HP 14t-ck000 Maintenance And Service Manual

HP 14 Laptop PC

Maintenance and Service Guide

© Copyright 2018 HP Development Company,
L.P.

AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: April 2018

Document Part Number: L19035-001

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Keyboard area ........................................................................................................................................................ 8

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Button and speakers ......................................................................................................................... 10

Special keys ....................................................................................................................................... 11

Action keys ........................................................................................................................................ 12

Bottom ................................................................................................................................................................. 13

Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Cables ................................................................................................................................................................... 18

Display assembly subcomponents ...................................................................................................................... 19

Mass storage devices ........................................................................................................................................... 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ........................................................................................................ 25

Packaging and transporting guidelines .......................................................................... 26

Workstation guidelines ................................................................................................... 26

Equipment guidelines ..................................................................................................... 27

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 28

Component replacement procedures .................................................................................................................. 28

v

Bottom cover ..................................................................................................................................... 29

Battery ............................................................................................................................................... 31

Memory .............................................................................................................................................. 33

Hard drive .......................................................................................................................................... 35

Solid-state drive ................................................................................................................................ 37

WLAN module .................................................................................................................................... 38

System board hook ........................................................................................................................... 39

Speakers ............................................................................................................................................ 40

TouchPad button board ..................................................................................................................... 41

Fan ..................................................................................................................................................... 42

Heat sink assembly ........................................................................................................................... 43

TouchPad module .............................................................................................................................. 47

System board .................................................................................................................................... 48

Power connector cable (DC-in) .......................................................................................................... 51

USB/card reader/power button board ............................................................................................... 52

Display assembly ............................................................................................................................... 53

Top cover with keyboard ................................................................................................................... 62

6 Using Setup Utility (BIOS) ............................................................................................................................. 63

Starting Setup Utility (BIOS) ................................................................................................................................ 63

Updating Setup Utility (BIOS) .............................................................................................................................. 63

Determining the BIOS version ........................................................................................................... 63

Downloading a BIOS update .............................................................................................................. 64

7 Using HP PC Hardware Diagnostics ................................................................................................................ 65

Using HP PC Hardware Diagnostics Windows ..................................................................................................... 65

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 65

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 66

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 66

Installing HP PC Hardware Diagnostics Windows ............................................................................. 66

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 66

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 67

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 67

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 67

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 67

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 68

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 68

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 68

vi

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 68

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 68

8 Backing up, restoring, and recovering ........................................................................................................... 70

Creating recovery media and backups ................................................................................................................ 70

Creating HP Recovery media (select products only) ......................................................................... 70

Using Windows tools ........................................................................................................................................... 71

Restore and recovery ........................................................................................................................................... 72

Recovering using HP Recovery Manager ........................................................................................... 72

What you need to know before you get started ............................................................. 72

Using the HP Recovery partition (select products only) ................................................. 73

Using HP Recovery media to recover .............................................................................. 73

Changing the computer boot order ................................................................................ 74

Removing the HP Recovery partition (select products only) ......................................... 75

9 Specications .............................................................................................................................................. 76

Computer specications ...................................................................................................................................... 76

35.6-cm (14.0-in) display specications ............................................................................................................. 77

M.2 SATA solid-state drive specications ............................................................................................................ 77

M.2 PCIe solid-state drive specications ............................................................................................................ 78

Hard drive specications ..................................................................................................................................... 79

10 Power cord set requirements ...................................................................................................................... 80

Requirements for all countries ............................................................................................................................ 80

Requirements for specic countries and regions ................................................................................................ 80

11 Recycling .................................................................................................................................................. 82

Index ............................................................................................................................................................. 83

vii

viii

1 Product description

Category Description

Product Name HP 14 Laptop PC

Model numbers:

14-ck0xxx

14g-cr0xxx

14q-cs0xxx

14t-ck000

Processor 8th-generation Intel® Core™ processors:

Intel Core i7-8550U

Intel Core i5-8250U

Intel Core i3-8130U

7th-generation Intel Core processors:

Intel Core i3-7020U

Intel Pentium® and Celeron® processors:

Intel Pentium SilverN5000

Intel Celeron N4000

Graphics Supports HD decode, DX12, HDMI

Supports MR ready

Internal graphics:

Intel UHD Graphics 620: 8th generation Intel processors

Intel UHD Graphics 605: Intel Pentium processors

Intel UHD Graphics 600: Intel Celeron processors

Intel HD Graphics 620: 7th generation Intel processors

External graphics:

AMD Radeon 520 with up to 4 GB of dedicated video memory

AMD Radeon 520 with up to 2 GB of dedicated video memory

Panel 35.6-cm (14.0-in), WLED, slim, 220 nits, eDP, non-touch:

High denition (HD)(1366×768), anti glare, SVA

HD (1366×768), BrightView, SVA

Full high-denition (FHD)(1920×1080), anti glare, UWVA, narrow bezel

FHD (1920×1080), BrightView, UWVA, narrow bezel

1

Category Description

Memory Two memory module slots (7th and 8th generation Intel Core processors)

Memory is non-customer accessible/non-upgradeable

DDR4-2400 dual channel support (8th generation Intel processors)

DDR4-2133 dual channel support (7th generation Intel processors)

Supports up to 16 GB of system RAM in the following congurations:

●

16384 MB (8192 MB×2)

●

12288 MB (8192 MB×1 + 4096 MB×1)

●

8192 MB (8192 MB×1)

●

4096 MB (4096 MB×1)

One memory module slot (Intel Pentium and Celeron processors)

Memory is non-customer accessible/non-upgradeable

DDR4-2400 Dual Channel Support

Supports up to 8 GB of system RAM in the following congurations:

●

8192 MB (8192 MB×1)

●

4096 MB (4096 MB×1)

Primary storage Single hard drive congurations, 6.35 cm (2.5-in), 7.0/7.2 mm, SATA hard drives:

1 TB, 5400 rpm, 7.0 mm

500 GB, 5400 rpm, 7.0 mm

M.2, SATA-3, solid-state drives:

256 GB, TLC

128 GB, TLC

PCIe, NVMe, M.2 solid-state drives (7th and 8th generation Intel Core processors):

512 GB

256 GB

Dual storage congurations (7th and 8th generation Intel Core processors):

256 GB PCIe solid-state drive + 1 TB, 5400 rpm hard drive

128 GB SATA, TLC solid-state drive + 1 TB, 5400 rpm hard drive

eMMC congurations: (Intel Pentium and Celeron processors)

64 GB

Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR

720p by 30 frames per second

Single digital microphone

HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4

640×480 by 30 frames per second

2 Chapter 1 Product description

Category Description

Single digital microphone

Audio Audio application name: HP Audio Control

Dual speakers

Ethernet Ethernet Integrated 10/100/1000 NIC

Wireless networking Compatible with Miracast-certied devices

Integrated Wireless options with dual antennas (M.2/PCIe):

Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) (7th and 8th
generation Intel Core processors)

Realtek RTL8822BE 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Integrated Wireless options with single antenna (M.2/PCIe):

Realtek RTL8821CE 802.11 ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter

External media
cards

Internal card
expansion

Ports USB 2.0 port (left side)

Keyboard/pointing
devices

HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-pull insertion/removal

One M.2 slot for solid-state drive (7th and 8th generation Intel Core processors)

One M.2 slot for WLAN

(2) USB 3.1 Gen 1 ports (right side)

HDMI v1.4b supporting: up to 1920×1080 @ 60Hz

RJ-45/Ethernet

Audio-out (headphone)/audio-in (microphone) combo jack

AC Smart Pin adapter plug

Keyboard:

Full-size, textured, island-style keyboard

Full-size, textured, 2-coat paint, backlit, island-style keyboard

TouchPad:

Image sensor

Power requirements Battery:

3-cell Prismatic/Polymer battery, 41 Whr

Supports battery fast charge

AC adapter, barrel type:

65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)

65 W Smart, nPFC, 4.5 mm (Argentina) (models with discrete graphics)

65 W Smart, nPFC, 4.5 mm, EM

3

Category Description

45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)

45 W Smart, nPFC, 4.5 mm (Argentina) (models with UMA graphics)

Power cord (C5):

1 m, conventional

Security Kensington Security Lock

Supports Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)

Operating system FreeDOS 2.0

Windows 10 Home 64

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language Value APAC EM PPP

Windows 10 Home 64 Single Language Value India Market PPP

Windows 10 Home 64 Single Language Value Indonesia Market PPP

Windows 10 Home 64 Value Notebook Compact (Intel Pentium and Celeron processors only)

Windows 10 Home 64 Value Notebook Single Language (Intel Pentium and Celeron processors only)

Windows 10 Home 64 Value Notebook Single Language Compact (Intel Pentium and Celeron processors only)

Windows 10 Home 64 Value Notebook Single Language SEAP (Intel Pentium and Celeron processors only)

Windows 10 Home 64 Value Notebook Single Language select GEO (Intel Pentium and Celeron processors only)

Windows 10 Home 64 Value Notebook Single Language select GEO Compact

Windows 10 Home 64 Value Notebook Web/Kiosk (Intel Pentium and Celeron processors only)

Windows 10 Home 64 Web/Kiosk

Windows 10 Pro 64

Serviceability End user replaceable parts:

AC adapter

4 Chapter 1 Product description

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.

Right side

Component Description

(1) Audio-out (headphone)/

Audio-in (microphone)
combo jack

(2) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,

(3) HDMI port Connects an optional video or audio device, such as a high-denition television, any

(4) RJ-45 (network) jack/status

lights

(5) AC adapter and battery light

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting

on headphones, earbuds, or a headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer speakers are

disabled.

and provide high-speed data transfer.

compatible digital or audio component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.

Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a
low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

(6) Power connector Connects an AC adapter.

Right side 5

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,

(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access

NOTE: The security cable is designed to act as a deterrent, but it may not prevent

the computer from being mishandled or stolen.

and provides data transfer.

information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until

it is rmly seated.

To remove a card:

▲ Pull to remove the card from the memory card reader.

(4) Drive light (select products

only)

(5) Power light

●

Blinking white: The hard drive is being accessed.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.

6 Chapter 2 Getting to know your computer

Display

Component Description

(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, and record still images. Some

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then select User Guides.

cameras also allow a facial recognition logon to Windows, instead of
a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

Display 7

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 Getting to know your computer

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

On: Computer sound is o.

●

O: Computer sound is on.

Keyboard area 9

Button and speakers

Component Description

(1) Power button

(2) Vent Enables airow to cool internal components.

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options:

▲

Right-click the Power icon , and then select Power

Options.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(3) Speakers (2) Produce sound.

10 Chapter 2 Getting to know your computer

Special keys

Component Description

(1 esc key Displays system information when pressed in combination with

(2) fn key Executes specic functions when pressed in combination with

the fn key.

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

Keyboard area 11

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.

▲

Icon Description

To use an action key, press and hold the key.

Opens the “How to get help in Windows 10” webpage.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

12 Chapter 2 Getting to know your computer

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.

Bottom 13

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

Computer major components 15

Item Component Spare part

number

(1) Display

NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For

spare part information, see Display assembly subcomponents on page 19.

(2) Top cover/keyboard

NOTE: For a detailed list of country codes, see Top cover with keyboard on page 62.

Keyboard, no backlight, jet black L23239-xx1

Keyboard, no backlight, snow white L23240-xx1

Keyboard, no backlight, ash silver L23241-xx1

Keyboard, backlit, ash silver L23242-xx1

(3) TouchPad module L22586-001

(4) TouchPad button board L23197-001

(5) TouchPad button board bracket L23193-001

(6) Power connector cable (DC-in) L23188-001

(7) System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

Not spared

For use in models with discrete graphics memory:

For use in models with UMA graphics memory:

(8) USB/card reader/power button board L23196-001

(9) System board hook L23206-001

(10) Speakers (includes cable) L23221-001

●

Intel Core i7-8550U processor with 2 GB of discrete graphics memory L23228-xx1

●

Intel Core i5-8250U processor with 4 GB of discrete graphics memory L23229-xx1

●

Intel Core i5-8250U processor with 2 GB of discrete graphics memory L23227-xx1

●

Intel Core i3-7020U processor with 2 GB of discrete graphics memory L23226-xx1

●

Intel Core i7-8550U processor L23233-xx1

●

Intel Core i5-8250U processor L23232-xx1

●

Intel Core i3-8130U processor L23231-xx1

●

Intel Core i3-7020U processor L23230-xx1

●

Intel Pentium N5000 processor L23236-xx1

●

Intel Celeron N4000 processor L23234-xx1

●

Intel Celeron N4000 processor, models with 64 GB eMMC memory L23235-xx1

16 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

(11) Fan L23189-001

Heat sink

(12) For use in models with Intel Core processors and discrete graphics L23192-001

(13) For use in models with Intel Core processors and integrated UMA graphics L23191-001

(14) For use in fanless models with Intel Pentium and Celeron processors L23190-001

(15) Fan insert (for use in fanless models) L23198-001

(16) WLAN module

Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) 863934-855

Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005

(17) Solid-state drive

NOTE: For spare part information, see Mass storage devices on page 21.

(18) Memory modules (2400 MHz DDR4)

8 GB 862398-855

4 GB 862397-855

(19) Battery (3-cell, 48 WHr, 4.212 Ahr) L11119-855

(20) Hard drive

NOTE: For spare part information, see Mass storage devices on page 21.

(21) Bottom cover

Jet black L23174-001

Natural silver L23175-001

Pale gold L23176-001

Scarlet red L23177-001

Twilight blue L23178-001

Smoke gray L23179-001

Snow white L23180-001

(22) Rubber feet

Jet black L23212-001

Natural silver L23213-001

Pale gold L23214-001

Scarlet red L23215-001

Twilight blue L23216-001

Computer major components 17

Cables

Item Component Spare part

number

Smoke gray L23217-001

Snow white L23218-001

Item Component Spare part number

(1) USB/card reader/power button board cable L23186-001

(2) Display cable

HD display panel L23182-001

FHD display panel L23183-001

(3) TouchPad cable L23184-001

(4) TouchPad button board cable L23185-001

(5) Hard drive cable L23187-001

18 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Hinge cover

Jet black L23199-001

Natural silver L23200-001

Pale gold L23201-001

Scarlet red L23202-001

Twilight blue L23203-001

Smoke gray L23204-001

Snow white L23205-001

(2) Display bezel L23181-001

(3) Display panel

FHD, anti glare L23208-001

FHD, BrightView L23209-001

HD, anti glare L23210-001

Display assembly subcomponents 19

Item Component Spare part number

HD, BrightView L23211-001

(4) Hinge Kit (includes left and right hinges)

For use in models with an HD panel L23194-001

For use in models with an FHD panel L23195-001

(5) Display panel stretchable adhesive tape (not illustrated) L23207-001

(6) WLAN antenna cable (included in Antenna Kit)

Single antenna, for use in models with an HD panel L23158-001

Dual antennas, for use in models with an HD panel L23159-001

Single antenna, for use in models with an FHD panel L24037-001

Dual antennas, for use in models with an FHD panel L24038-001

(7) Camera module

HD camera L23237-001

VGA camera L23238-001

(8) Display cable

For use with HD display panels L23182-001

For use with FHD display panels L23183-001

(9) Back cover

For use in models with an HD panel:

For use in models with an FHD panel:

●

Jet black L23160-001

●

Natural silver L23161-001

●

Pale gold L23162-001

●

Scarlet red L23163-001

●

Twilight blue L23164-001

●

Smoke gray L23165-001

●

Snow white L23166-001

●

Jet black L23167-001

●

Natural silver L23168-001

●

Pale gold L23169-001

●

Scarlet red L23170-001

●

Twilight blue L23171-001

●

Smoke gray L23172-001

●

Snow white L23173-001

20 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Component Spare part number

(1) Hard drive cover L23219-001

(2) Hard drive cable L23187-001

(3) Hard drive, 7 mm

1 TB, 5400 rpm 762990-005

500 GB, 5400 rpm 778186-005

(4) Solid-state drive (M.2)

512 GB, PCIe, NVMe L23225-001

256 GB, PCIe, NVMe L23224-001

256 GB, SATA-3, TLC L23223-001

128 GB, SATA-3, TLC L23222-001

Mass storage devices 21

Miscellaneous parts

Component Spare part number

AC adapter

65 W AC adapter, nPFC, S-3P, 4.5 mm 710412-001

65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 913691-850

65 W AC adapter, nPFC, 4.5 mm, for use in Argentina 710340-850

45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001

45 W AC adapter, nPFC, for use in Argentina 741553-852

Power cord, C5, conventional, 1.0 m

For use in Argentina L19357-001

For use in Australia L19358-001

For use in Brazil L19359-001

For use in Denmark L19360-001

For use in Europe L19361-001

For use in India L19363-001

For use in Israel L19362-001

For use in Italy L19364-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in South Africa L19369-001

For use in South Korea L19366-001

For use in Switzerland L19370-001

For use in Thailand L19371-001

For use in Taiwan L19372-001

For use in the United Kingdom L19373-001

Screw Kit L23220-001

22 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Phillips P1 magnetic screwdriver

●

Plastic, non-marking pry tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic

Tools required 23

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

24 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 25

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive equipment must be worn in contact
with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 27

5 Removal and replacement procedures for

Authorized Service Provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should

perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Bottom cover

Description Spare part number

Bottom cover, jet black L23174-001

Bottom cover, natural silver L23175-001

Bottom cover, pale gold L23176-001

Bottom cover, scarlet red L23177-001

Bottom cover, twilight blue L23178-001

Bottom cover, smoke gray L23179-001

Bottom cover, snow white L23180-001

Rubber feet, jet black L23212-001

Rubber feet, natural silver L23213-001

Rubber feet, pale gold L23214-001

Rubber feet, scarlet red L23215-001

Rubber feet, twilight blue L23216-001

Rubber feet, smoke gray L23217-001

Rubber feet, snow white L23218-001

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Peel the rubber feet o the bottom of the computer (1).

Component replacement procedures 29

2. Remove the three black Phillips M2.5×6.0 screws (2) from under the rubber feet and the two silver

Phillips M2.5×6.0 screws (3) from the bottom corners of the bottom cover.

3. Starting near the power connector, use a plastic tool (1) to pry the bottom cover up to remove it (2).

Reverse this procedure to install the bottom cover.

30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery

Description Spare part number

Battery (3-cell, 48 WHr, 4.212 Ahr) L11119-855

Before removing the battery, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

Remove the battery:

1. Remove the ve Phillips M2.0×3.0 screws (1) that secure the battery to the computer.

2. Remove the battery from the computer (2).

Reverse this procedure to install the battery.

When installing the battery, be sure to install screws in the proper locations. The following image shows the
locations around the battery that have holes but do NOT require screws.

Component replacement procedures 31

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Memory

Description Spare part number

Memory module, 8 GB 862398-855

Memory module, 4 GB 862397-855

Before removing the memory modules, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the memory modules:

1. Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle.

2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same

procedure to remove both memory modules.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do

not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

Install the memory modules:

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do

not touch the components on the memory module. Do not bend the memory module.

Component replacement procedures 33

1. Align the notched edge of the memory module with the tab in the memory module slot (1).

2. Press the module into the slot until seated (2).

3. Gently press down on the module edges until the side retention clips snap into place (3).

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Hard drive

Description Spare part number

Hard drive, 1 TB, 5400 rpm 762990-005

Hard drive, 500 GB, 5400 rpm 778186-005

Hard drive cover L23219-001

Before removing the hard drive, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the hard drive:

1. Disconnect the hard drive cable from the system board ZIF connector (1).

2. Lift the hard drive out of the computer (2).

unplugging the AC adapter from the computer.

Component replacement procedures 35

3. If it is necessary to disassemble the hard drive, pull the connector o the rear of the drive (1), and then

lift the cover o the drive (2).

Reverse this procedure to reassemble and install the hard drive.

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Solid-state drive

Description Spare part number

512 GB, PCIe, NVMe L23225-001

256 GB, PCIe, NVMe L23224-001

256 GB, SATA-3, TLC L23223-001

128 GB, SATA-3, TLC L23222-001

Before removing the solid-state drive, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the solid-state drive:

▲

Remove the Phillips M2.0×3.0 screw (1), and then pull the solid-state drive module from the socket (2).

Reverse this procedure to install the solid-state drive.

Component replacement procedures 37

WLAN module

Description Spare part number

Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) 863934-855

Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005

Before removing the WLAN, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the WLAN module:

1. Disconnect the two antenna cables from the module (1).

2. Remove the Phillips M2.0×3.0 screw (2), and then pull the module out of the socket (3).

Reverse this procedure to install the WLAN module.

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

System board hook

Description Spare part number

System board hook L23206-001

NOTE: Located under the battery, a black plastic piece ts around the screw boss next to the memory

modules. This “hook” is unsecured and can fall out if you tilt the computer. Use the following image to
determine where the hook is properly installed.

Before removing the system board hook, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the system board hook:

▲

Remove the system board hook from the computer.

Reverse this procedure to install the system board hook.

Component replacement procedures 39

Speakers

Before removing the speakers, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Lift the tape that secures the speaker cable to the system board (2), and then lift the speakers from the

Description Spare part number

Speaker Kit L23221-001

unplugging the AC adapter from the computer.

computer (3).

Reverse this procedure to install the speakers.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

TouchPad button board

Description Spare part number

TouchPad button board L23197-001

TouchPad button board bracket L23193-001

TouchPad button board cable L23185-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the TouchPad button board:

1. Disconnect the TouchPad ZIF cable from the TouchPad button board (1).

2. Disconnect the system board ZIF cable from the TouchPad button board (2).

3. Remove the two Phillips M2.0×2.0 screws (3) that secure the board to the computer.

4. Lift the bracket from on top of the TouchPad button board (4).

5. Remove the TouchPad button board from the computer (5).

Reverse this procedure to install the TouchPad button board.

Component replacement procedures 41

Fan

Description Spare part number

Fan L23189-001

Before removing the fan, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the fan:

1. Disconnect the fan cable from the system board (1).

2. Remove the silver Phillips M2.0×5.0 screw (2) that secures the fan to the computer.

3. Remove the black Phillips M2.0×3.0 screw (3) that secures the fan to the computer.

4. Lift the fan from the computer (4).

Reverse this procedure to install the fan.

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Heat sink assembly

Description Spare part number

Heat sink for use in models with Intel Core processors and integrated UMA graphics L23192-001

Heat sink for use in models with Intel Core processors and discrete graphics L23191-001

Heat plate for use in fanless models with Intel Pentium and Celeron processors L23190-001

Before removing the heat sink, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

To remove the heat sink assembly from products with integrated UMA graphics:

1. In the order indicated on the heat sink assembly, remove the four Phillips M2.0×3.0 screws (1) that

secure the heat sink to the computer.

2. Lift the heat sink assembly from the computer (2).

Component replacement procedures 43

3. Thoroughly clean the thermal material from the surface of the heat sink (1) and associated system

board component (2) each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.

To remove the heat sink assembly from products with discrete graphics:

1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0×3.0 screws (1) that secure

the heat sink to the computer.

2. Lift the heat sink assembly from the computer (2).

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system

board components (2)(4) each time the heat sink is removed. Replacement thermal material is included
with the heat sink and system board spare part kits.

To remove the heat plate from fanless models:

1. In the order indicated on the heat plate, remove the four Phillips M2.0×3.0 screws (1) that secure the

heat plate to the computer.

2. Lift the heat plate from the computer (2).

Component replacement procedures 45

3. Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system

board components (2)(4) each time the heat sink is removed. Replacement thermal material is included
with the heat sink and system board spare part kits.

Reverse this procedure to install the heat plate or heat sink assembly.

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

TouchPad module

Description Spare part number

TouchPad module L22586-001

TouchPad module cable L23184-001

Before removing the TouchPad module, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

To remove the TouchPad module:

1. Starting in the corner, use a plastic, non-marking tool to pry up the TouchPad module to disengage the

adhesive that secures it to the top cover (1)

2. Working around each edge, pry the TouchPad module loose, and then remove it from the computer (2).

NOTE: The TouchPad module may be very tight and dicult to remove.

Reverse this procedure to install the TouchPad module.

Component replacement procedures 47

System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

Description Spare part number

System board for use in models with discrete graphics memory:

Intel Core i7-8550U processor with 2 GB of discrete graphics memory L23228-xx1

Intel Core i5-8250U processor with 4 GB of discrete graphics memory L23229-xx1

Intel Core i5-8250U processor with 2 GB of discrete graphics memory L23227-xx1

Intel Core i3-7020U processor with 2 GB of discrete graphics memory L23226-xx1

System board for use in models with UMA graphics memory:

Intel Core i7-8550U processor L23233-xx1

Intel Core i5-8250U processor L23232-xx1

Intel Core i3-8130U processor L23231-xx1

Intel Core i3-7020U processor L23230-xx1

Intel Pentium N5000 processor L23236-xx1

Intel Celeron N4000 processor L23234-xx1

Intel Celeron N4000 processor, models with 64 GB eMMC memory L23235-xx1

Before removing the system board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the following components:

a. Bottom cover (see Bottom cover on page 29)

b. Battery (see Battery on page 31)

c. Hard drive (see Hard drive on page 35)

d. Solid-state drive (see Solid-state drive on page 37)

e. WLAN module (see WLAN module on page 38)

f. Memory modules (see Memory on page 33)

Remove the system board:

IMPORTANT: Make special note of each screw size and location during removal and replacement

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

1. Disconnect the following cables from the system board:

(1): Hard drive cable

(2): Display cable

(3): Power connector cable

(4): Keyboard backlight cable

(5): Keyboard cable

(6): TouchPad button board cable

(7): USB board cable

2. Remove the black Phillips M2.0×3.0 screw (1), and the three silver Phillips M2.0×2.0 screws (2) that

secure the system board to the computer.

Component replacement procedures 49

3. Lift the left side of the system board (1), and then remove it from the computer (2).

Reverse this procedure to install the system board.

When installing the system board, rst insert the bottom (side closest to the display hinge cover) down and
into the computer. Make sure to place the system board under the two tabs/clips, and to insert the plastic
post into the hole in the system board.

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Power connector cable (DC-in)

Description Spare part number

Power connector cable L23188-001

Before removing the power connector cable, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

6. Remove the display (see Display assembly on page 53).

Remove the power connector cable:

1. Disconnect the power connector cable from the system board (1).

2. Remove the cable from the clip (2).

3. Remove the power connector cable out of the computer (3).

Reverse this procedure to install the power connector cable.

Component replacement procedures 51

USB/card reader/power button board

Description Spare part number

USB/card reader/power button board L23196-001

USB/card reader/power button board cable L23186-001

Before removing the USB/card reader/power button board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

6. Remove the display (see Display assembly on page 53).

Remove the USB/card reader/power button board:

1. Disconnect the cable from the ZIF connector on the USB/card reader/power button board (1).

2. Remove the two Phillips M2.0×3.0 screws (2), and then remove the board from the computer (3).

Reverse this procedure to replace the USB/card reader/power button board.

52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

Full hinge-up displays are not spared. Displays are spared only at the subcomponent level.

Before removing the display panel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the display assembly:

1. Disconnect the display cable from the system board (1).

2. Disconnect the antenna cables from the WLAN module (2).

3. Remove the antenna cables from the clips in the speaker (3).

4. Pull the antenna cables under USB/card reader/power button board (4).

5. Remove the four Phillips M2.5×6.0 screws (1) from the display hinges.

6. Rotate the hinges upward (2).

Component replacement procedures 53

7. Separate the display from the computer (3).

Remove the display assembly subcomponents:

1. If it is necessary to replace the display bezel:

a. If you need to remove the display bezel, ex the top (1) of the bezel, the inside edges of the left

and right sides (2), and then the bottom (3) of the bezel until it disengages from the display
enclosure.

b. Remove the bezel (4).

The display bezel is available using spare part number L23181-001.

2. If it is necessary to replace the camera/microphone module:

54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

a. Detach the camera module (1) from the display back cover. (The module is attached with double-

sided adhesive.)

The HD camera module is available using spare part number L23237-001.

The VGA camera module is available using spare part number L23238-001.

b. Disconnect the cable (2) from the camera/microphone module.

3. If it is necessary to replace the display panel:

IMPORTANT: HD panels are secured to the display enclosure with screws. FHD panels are secured with

tape.

a. HD panels:

Remove the four Phillips M2.0×3.0 screws that secure the panel to the display enclosure.

FHD panels:

Component replacement procedures 55

b. Pull the tape out from behind the left and right sides of the panel.

NOTE: You have to pull on the tape multiple times before it is completely removed.

c. HD and FHD panels:

Swing the top edge of the display panel forward and position the panel upside down next to the
display enclosure (1).

d. Release the adhesive support strip (2) that secures the display panel cable connector to the

display panel.

e. Disconnect the display panel cable (3) from the display panel.

f. Remove the display panel.

Raw display panels are available using the following spare part numbers:

L23208-001: FHD, anti glare

L23209-001: FHD, BrightView

L23210-001: HD, anti glare

L23211-001: HD, BrightView

56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

g. To correctly install the stretchable adhesive tape when replacing a narrow bezel FHD display panel,

install the tape on the left and right sides of the display enclosure (1) with the end of the tape at
the right angle marks (2), and then remove the paper from the tape (3).

Display panel stretchable adhesive tape is available using spare part number L23207-001.

Component replacement procedures 57

4. If it is necessary to replace the hinge cover, use a plastic, non-marking tool to pull up on the side of the

hinge cover (1), and then remove it (2).

Hinge covers are available using the following spare part numbers:

L23199-001: Jet black

L23200-001: Natural silver

L23201-001: Pale gold

L23202-001: Scarlet red

L23203-001: Twilight blue

L23204-001: Smoke gray

L23205-001: Snow white

When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the
cover (1), and then start from above and rotate the cover downward onto the hinges (2). Make sure the
clips snap into place along the bottom of the display cover.

5. If it is necessary to replace the display hinges:

a. Remove the six Phillips M2.5×2.5 broad head screws (1) from the bottom of the hinges.

58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

b. Remove the display hinges (2).

The display hinges are available using spare part number L23194-001 for models with an HD
display panel and L23195-001 for models with an FHD display panel.

6. If it is necessary to replace the display panel cable:

a. Release the cable from the retention clips (1) and routing channel built into the bottom edge and

sides of the display enclosure.

b. Remove the display panel cable (2).

The display panel cable is available using the following spare part numbers:

●

L23182-001 – HD display panel

●

L23183-001 – FHD display panel

7. If it is necessary to replace the wireless antenna cables and transceivers:

a. Release the wireless antenna cables from the retention clips and routing channel built into the side

of the display enclosure (1).

Component replacement procedures 59

b. Release the antenna from the display enclosure (2).

Antennas are available using the following spare part numbers:

L23158-001: Single antenna for use in models with an HD panel

L23159-001: Dual antennas for use in models with an HD panel

L24037-001: Single antenna for use in models with an FHD panel

L24038-001: Dual antennas for use in models with an FHD panel

Use the following image to determine proper cable routing in the display of the antenna cable (1) and display
cable (2).

The display rear cover is available using the following spare part numbers:

L23160-001: Jack black, for models with an HD display panel

L23161-001: Natural silver, for models with an HD display panel

L23162-001: Pale gold, for models with an HD display panel

60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

L23163-001: Scarlet red, for models with an HD display panel

L23164-001: Twilight blue, for models with an HD display panel

L23165-001: Smoke gray, for models with an HD display panel

L23166-001: Snow white, for models with an HD display panel

L23167-001: Jack black, for models with an FHD display panel

L23168-001: Natural silver, for models with an FHD display panel

L23169-001: Pale gold, for models with an FHD display panel

L23170-001: Scarlet red, for models with an FHD display panel

L23171-001: Twilight blue, for models with an FHD display panel

L23172-001: Smoke gray, for models with an FHD display panel

L23173-001: Snow white, for models with an FHD display panel

Reverse these procedures to reassemble and install the display assembly components.

Component replacement procedures 61

Top cover with keyboard

The top cover with keyboard remains after removing all other spared parts from the computer.

In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.

Description Spare part number

Keyboard, no backlight, jet black L23239-xx1

Keyboard, no backlight, snow white L23240-xx1

Keyboard, no backlight, ash silver L23241-xx1

Keyboard, backlit, ash silver L23242-xx1

For use in country
or region

Belgium -A41 Italy -061 South Korea -AD1

Bulgaria -261 Latin America -161 Spain -071

Canada -DB1 The Netherlands -B31 Switzerland -BG1

Denmark, Finland, and
Norway

France -051 Romania -271 Thailand -281

Germany -041 Russia -251 Turkey -141

Greece -151 Saudi Arabia -171 United Kingdom -031

Hungary -211 Slovenia -BA1 United States -001

Israel -BB1

Spare part
number

-DH1 Portugal -131 Taiwan -AB1

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 63).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 64.

Starting Setup Utility (BIOS) 63

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

64 Chapter 6 Using Setup Utility (BIOS)

7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 65.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe les are provided.

Using HP PC Hardware Diagnostics Windows 65

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB ash drive, download it to a USB ash drive.

3. Select Run.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, and then enter the product name or number.

3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB ash drive, download it to a USB ash drive.

4. Select Run.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲

Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, double­click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

66 Chapter 7 Using HP PC Hardware Diagnostics

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 67.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using HP PC Hardware Diagnostics UEFI 67

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select

Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, enter the product name or number, select your computer, and then

select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

68 Chapter 7 Using HP PC Hardware Diagnostics

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 69

8 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 70. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 71.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 72.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

70 Chapter 8 Backing up, restoring, and recovering

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 71.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

–

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

–

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

–

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

–

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

–

Be sure that the computer is connected to AC power before you begin creating the recovery media.

–

The creation process can take an hour or more. Do not interrupt the creation process.

–

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 72.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲ Select the Start button, and then select the Get started app.

Using Windows tools 71

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲ Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers

and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 72. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 70.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 72.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 75.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 70.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 70.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 70.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

72 Chapter 8 Backing up, restoring, and recovering

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

‒ or –

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

●

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

‒ or –

●

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 74.

3. Follow the on-screen instructions.

Restore and recovery 73

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.

‒ or –

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

74 Chapter 8 Backing up, restoring, and recovering

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 70.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 75

9 Specications

Computer specications

Metric U.S.

Dimensions

Length 234.0 mm 9.21 in

Width 335.0 mm 13.19 in

Height 19.9 mm 0.78 in

Weight

With solid-state drive or eMMC 1509.4 g 3.3 lbs

With hard drive 1545.7 g 3.4 lbs

With solid-state drive and hard drive 1554.0 g 3.43 lbs

Input power

Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W

Operating current 4.74 A or 3.5 A

Temperature

Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range

of temperatures.

76 Chapter 9 Specications

35.6-cm (14.0-in) display specications

Metric U.S.

Active diagonal size 35.6-cm 14.0-in

Resolution FHD: 1920×1080

HD: 1366×768

Surface treatment Anti-glare

BrightView

Brightness 220 nits

Viewing angle SVA (HD panels)

UWVA (FHD panels)

Backlight LED

Aspect ratio 16:9

Display panel interface eDP

M.2 SATA solid-state drive specications

128-GB* 256-GB* 512-GB*

Height 1.35 mm 1.35 mm 1.35 mm

Weight < 10 g < 10 g < 10 g

Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M

Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec

Interface type SATA-3 SATA-3 SATA-3

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Total logical sectors 234,441,648 468,883,296 937,766,592

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

35.6-cm (14.0-in) display specications 77

M.2 PCIe solid-state drive specications

128-GB* 256-GB* 512-GB*

Dimensions

Height 1 mm 1 mm 1 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Interface type ATA-7 ATA-7 ATA-7

Transfer rate

Sequential Read

Random Read

Sequential Write

Random Write

Ready time, Maximum (to not busy) 1.0 s 1.0 s 1.0 s

Access times

Logical 0.1 ms 0.1 ms 0.1 ms

Total logical sectors 250,069,680 500,118,192 1,000,215,216

Operating temperature

Operating

Non-operating

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Up to 520 MB/s

Up to 60,000 IOPs

Up to 160 MB/s

Up to 34,000 IOPs

0° to 70°C (32°F to
158°F)

-40° to 95°C (-40°F to
203°F)

Up to 2150 MB/s

Up to 300,000 IOPs

Up to 1260 MB/s

Up to 100,000 IOPs

0° to 70°C (32°F to
158°F)

-40° to 80°C (-40°F to
176°F)

Up to 2150 MB/s

Up to 300,000 IOPs

Up to 1550 MB/s

Up to 100,000 IOPs

0° to 70°C (32°F to
158°F)

-40° to 85°C (-40°F to
185°F)

78 Chapter 9 Specications

Hard drive specications

1-TB* 500-GB*

Dimensions

Height 7.0 mm or 9.5 mm 7.0 mm

Length 100.4 mm 100.6 mm

Width 69.9 mm 70.1 mm

Weight 107.0 g 92.0 g

Interface type SATA SATA

Transfer rate

Synchronous (maximum) 300 MB/sec 300 MB/sec

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 2.0 ms 3 ms

Average (read/write) 12 ms 13 ms

Maximum 22 ms 24 ms

Logical blocks 1,953,525,168 1,048,576,000

Disk rotational speed 5400 rpm 5400 rpm

Operating temperature

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Hard drive specications 79

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

80 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler

and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be
used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specic countries and regions 81

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

82 Chapter 11 Recycling

Index

A

AC adapter and battery light,

identifying 5
AC adapter, spare part numbers 22
action keys

airplane mode 12
help 12
identifying 11, 12
keyboard backlight 12
mute 12
next track 12
pause 12
play 12
screen brightness 12
speaker volume 12
switch screen image 12

using 12
airplane mode key 12
antenna

removal 59
audio

adjusting volume 12
audio, product description 3
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 5

B

back cover

spare part number 20
backups 70
battery

removal 31

spare part number 17, 31
BIOS

determining version 63

downloading an update 64

starting the Setup Utility 63

updating 63
Bluetooth label 14
boot order

changing 74
bottom components 13

bottom cover

removal 29
spare part number 17, 29

buttons

left TouchPad 8
power 10
right TouchPad 8

C

camera

identifying 7

product description 2
camera light, identifying 7
camera module

removal 54

spare part number 20

spare part numbers 55
caps lock light, identifying 9
chipset, product description 1
components

bottom 13

display 7

keyboard area 8

left side 6

right side 5
computer major components 15
computer specications 76
connector, power 5

D

Display assembly

spare part numbers 16
display assembly

removal 53

subcomponents 19
display assembly components

removal 53

spare part numbers 53
display bezel

removal 54

spare part numbers 19, 54
display cable, spare part number 20
display components 7

display panel

product description 1
removal 55

display panel cable

removal 59

spare part numbers 59
display specications 77
drive light, identifying 6

E

esc key, identifying 11
ethernet

product description 3

F

fan

removal 42

spare part number 17, 42
fan insert

spare part number 17
fn key, identifying 11

G

Get Help in Windows 10 action key

12

H

hard drive

product description 2

removal 35

spare part number 17, 21

spare part numbers 35

specications 79
hard drive cable

spare part number 21
hard drive cover

spare part number 21
HDMI port

identifying 5
heat sink

spare part numbers 17
heat sink assembly

removal 43

spare part numbers 43

Index 83

hinge

removal 58
spare part number 59

hinge cover

spare part number 19

Hinge Kit

spare part number 20

HP PC Hardware Diagnostics UEFI

downloading 67
starting 67
using 66

HP PC Hardware Diagnostics Windows

downloading 65
installing 66
using 65

HP Recovery Manager

correcting boot problems 74
starting 73

HP Recovery media

creating 70
recovery 73

HP Recovery partition

recovery 73
removing 75

I

internal microphones, identifying 7

J

jacks

audio-out (headphone)/audio-in

(microphone) 5
network 5
RJ-45 (network) 5

K

keyboard

product description 3
removal 62
spare part number 62
spare part numbers 16

keyboard backlight action key 12
keys

action 11
airplane mode 12
esc 11
fn 11
Windows 11

L

labels

Bluetooth 14
regulatory 14
serial number 14
service 14
wireless certication 14

WLAN 14
left side components 6
lights

AC adapter and battery 5

camera 7

caps lock 9

drive 6

mute 9

power 6

RJ-45 (network) status 5

M

M.2 solid-state drive

specications 78
memory

product description 2

removal 33

spare part number 17

spare part numbers 33
MicroSD memory card reader,

identifying 6
minimized image recovery 73
minimized image, creating 72
model name 1
mute light, identifying 9
mute volume action key 12

N

network jack, identifying 5
next track action key 12

O

operating system, product

description 4
original system recovery 72

P

panel

spare part numbers 19
pause action key 12
play action key 12
pointing device, product

description 3

ports

HDMI 5
product description 3
USB 6

USB SuperSpeed 5
power button, identifying 10
power connector

identifying 5
power connector cable

removal 51

spare part numbers 51
power cord

set requirements 80
power lights, identifying 6
power requirements, product

description 3
processor 1
product description

audio 3
camera 2
chipset 1
display panel 1
ethernet 3
external media cards 3
hard drive 2
keyboard 3
memory 2
operating system 4
pointing device 3
ports 3
power requirements 3
processor 1
product name 1
security 4
serviceability 4

wireless networking 3
product name 1
product name and number,

computer 14

R

recover

options 72
recovery

discs 71, 73

HP Recovery Manager 72

media 73

starting 73

supported discs 71

system 72

84 Index

USB ash drive 73
using HP Recovery media 71

recovery media

creating 70
creating using HP Recovery

Manager 71

recovery partition

removing 75

regulatory information

regulatory label 14
wireless certication labels 14

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 68
using 68

removal/replacement

procedures 28
right side components 5
RJ-45 (network) jack, identifying 5
RJ-45 (network) status lights,

identifying 5

S

screen brightness action keys 12
Screw Kit, spare part numbers 22
security cable slot, identifying 6
security, product description 4
serial number, computer 14
service labels, locating 14
serviceability, product description 4
slots

memory card reader 6

security cable 6
solid-state drive

removal 37

spare part number 17, 21

spare part numbers 37

specications 77
speaker volume action keys 12
speakers

identifying 10

removal 40

spare part number 16

spare part numbers 40
special keys, using 11

specications

computer 76

display 77

hard drive 79

M.2 solid-state drive 78

solid-state drive 77
supported discs, recovery 71
switch screen image action key 12
system board

removal 48

spare part number 16

spare part numbers 48
system board hook

removal 39

spare part number 16, 39
system recovery 72
system restore point

creating 71
system restore point, creating 70

T

top cover

removal 62

spare part number 62
top cover/keyboard

spare part numbers 16
TouchPad button board

removal 41

spare part number 16

spare part numbers 41
TouchPad buttons

identifying 8
TouchPad module

removal 47

spare part number 16, 47
TouchPad zone, identifying 8
traveling with the computer 14

U

USB board

removal 52

spare part number 52
USB port, identifying 6
USB SuperSpeed port, identifying 5
USB/card reader/power button board

spare part number 16

V

vents, identifying 10, 13
volume

adjusting 12

mute 12

W

Windows

system restore point 70, 71
Windows key, identifying 11
Windows tools

using 71
wireless antenna

removal 59
wireless certication label 14
wireless networking

product description 3
WLAN

removal 38

spare part numbers 38
WLAN antenna

removal 59
WLAN antennas, identifying 7
WLAN cable

spare part number 20
WLAN device 14
WLAN label 14
WLAN module

spare part number 17

Index 85