HP 12 A003NG User Manual
User Guide
© Copyright 2015 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and RealSense
are trademarks of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2015
Document Part Number: 824558-001
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Starting right ................................................................................................................................................ 1
Visit the HP Apps Store .......................................................................................................................................... 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 2
2 Getting to know your computer ...................................................................................................................... 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Buttons and speakers .......................................................................................................................... 8
Back edge ............................................................................................................................................................... 9
Bottom ................................................................................................................................................................. 10
Using the kickstand ........................................................................................................................... 11
Inserting and removing microSD cards ............................................................................................................... 12
Inserting a microSD card ................................................................................................................... 12
Removing a microSD card ................................................................................................................. 12
Installing a micro SIM card (select products only) .............................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Using the keyboard base .............................................................................................................................. 16
Keyboard base components ................................................................................................................................ 16
Keys ................................................................................................................................................... 16
Using the action keys ...................................................................................................... 16
Lights ................................................................................................................................................. 18
TouchPad ........................................................................................................................................... 19
Connecting the tablet to the keyboard base ....................................................................................................... 20
Removing the keyboard base from the tablet .................................................................................................... 21
4 Connecting to a network .............................................................................................................................. 22
Connecting to a wireless network ....................................................................................................................... 22
Using the wireless controls ............................................................................................................... 22
Airplane mode key .......................................................................................................... 22
Operating system controls ............................................................................................. 22
Connecting to a WLAN ....................................................................................................................... 23
v
Using HP Mobile Broadband (select products only) .......................................................................... 23
Using HP DataPass (select products only) ........................................................................................ 24
Using GPS (select products only) ...................................................................................................... 24
Using Bluetooth wireless devices (select products only) ................................................................. 24
Sharing data and drives and accessing software ................................................................................................ 24
5 Enjoying entertainment features .................................................................................................................. 25
Using a webcam ................................................................................................................................................... 25
Using an integrated 3D camera ........................................................................................................................... 25
Using 3D scanning ............................................................................................................................. 25
Using audio .......................................................................................................................................................... 25
Connecting speakers ......................................................................................................................... 25
Connecting headphones .................................................................................................................... 26
Connecting headsets ......................................................................................................................... 26
Using sound settings ......................................................................................................................... 26
Using video .......................................................................................................................................................... 27
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 27
Discovering and connecting to Intel WiDi certied displays (select Intel products only) ................ 28
6 Navigating the screen .................................................................................................................................. 29
Using the TouchPad and touch screen gestures ................................................................................................. 29
Tap ..................................................................................................................................................... 29
Two-nger pinch zoom ..................................................................................................................... 29
Two-nger scroll (TouchPad only) .................................................................................................... 30
Two-nger tap (TouchPad only) ........................................................................................................ 30
Three-nger swipe (TouchPad only) ................................................................................................. 31
One-nger slide (touch screen only) ................................................................................................. 32
Using the keyboard and optional mouse ............................................................................................................. 32
Using a tablet pen (select products only) ............................................................................................................ 32
7 Managing power .......................................................................................................................................... 33
Initiating and exiting Sleep .................................................................................................................................. 33
Manually initiating and exiting Sleep ................................................................................................ 34
Setting password protection on wakeup (exiting Sleep) .................................................................. 34
Using the power meter and power settings ........................................................................................................ 34
Running on battery power ................................................................................................................................... 35
Factory-sealed battery ...................................................................................................................... 35
Finding battery information .............................................................................................................. 35
Conserving battery power ................................................................................................................. 35
Identifying low battery levels ........................................................................................................... 36
vi
Resolving a low battery level ............................................................................................................ 36
Resolving a low battery level when external power is available ................................... 36
Resolving a low battery level when no power source is available ................................. 36
Running on AC power ........................................................................................................................................... 36
Troubleshooting power problems ..................................................................................................... 37
Shutting down (turning o) the computer .......................................................................................................... 37
8 Maintaining your computer .......................................................................................................................... 39
Improving performance ....................................................................................................................................... 39
Using Disk Defragmenter .................................................................................................................. 39
Using Disk Cleanup ............................................................................................................................ 39
Using HP 3D DriveGuard (select products only) ................................................................................ 39
Identifying HP 3D DriveGuard status .............................................................................. 40
Updating programs and drivers .......................................................................................................................... 40
Cleaning your computer ...................................................................................................................................... 40
Cleaning procedures .......................................................................................................................... 40
Cleaning the display ........................................................................................................ 41
Cleaning the sides or cover ............................................................................................. 41
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 41
Traveling with or shipping your computer .......................................................................................................... 41
9 Securing your computer and information ...................................................................................................... 43
Using passwords .................................................................................................................................................. 43
Setting Windows passwords ............................................................................................................. 43
Setting Setup Utility (BIOS) passwords ............................................................................................. 44
Using Internet security software ......................................................................................................................... 44
Using antivirus software ................................................................................................................... 44
Using rewall software ..................................................................................................................... 45
Installing software updates ................................................................................................................................. 45
Using HP Touchpoint Manager (select products only) ........................................................................................ 45
Securing your wireless network .......................................................................................................................... 45
Backing up your software applications and information .................................................................................... 46
10 Using Setup Utility (BIOS) ........................................................................................................................... 47
Starting Setup Utility (BIOS) ................................................................................................................................ 47
Updating Setup Utility (BIOS) .............................................................................................................................. 47
Determining the BIOS version ........................................................................................................... 47
Downloading a BIOS update .............................................................................................................. 48
Synchronizing a tablet and keyboard (select products only) .............................................................................. 49
vii
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 50
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 50
12 Backing up, restoring, and recovering ......................................................................................................... 52
Creating recovery media and backups ................................................................................................................ 52
Creating HP Recovery media (select products only) ......................................................................... 52
Using Windows tools ........................................................................................................................................... 53
Restore and recovery ........................................................................................................................................... 54
Recovering using HP Recovery Manager ........................................................................................... 54
What you need to know before you get started ............................................................. 54
Using the HP Recovery partition (select products only) ................................................. 55
Using HP Recovery media to recover .............................................................................. 55
Changing the computer boot order ................................................................................ 56
Removing the HP Recovery partition (select products only) ......................................... 57
13 Specications ............................................................................................................................................ 58
Input power .......................................................................................................................................................... 58
Operating environment ....................................................................................................................................... 58
14 Electrostatic Discharge .............................................................................................................................. 59
15 Accessibility .............................................................................................................................................. 60
Supported assistive technologies ....................................................................................................................... 60
Contacting support .............................................................................................................................................. 60
Index ............................................................................................................................................................. 61
viii
1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer, fun things to do with your computer, and where to
nd additional HP resources.
Visit the HP Apps Store
The HP Apps Store oers a wide choice of popular games, entertainment and music apps, productivity apps,
and apps exclusive to HP that you can download to the desktop. The selection is updated regularly and
includes regional content and country-specic oers. Be sure to check the HP Apps Store frequently for new
and updated features.
IMPORTANT: You must be connected to the Internet to access the HP Apps Store.
To view and download an app:
1. Select the Start button, and then select the Store app.
‒ or –
Select the Store icon next to the taskbar search box.
2. Select HP picks to view all the available apps.
NOTE: HP picks is available in select countries only.
3. Select the app you want to download, and then follow the on-screen instructions. When the download is
complete, the app appears on the All apps screen.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 52.
●
If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 22.
●
Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 4 and Enjoying entertainment features on page 25.
●
Update or purchase antivirus software. See Using antivirus software on page 44.
Visit the HP Apps Store 1
More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
●
Overview of computer setup and features
Get started app
To access the Get started app:
▲
Select the Start button, and then select the Get
started app.
●
A broad range of how-to information and troubleshooting tips
HP support
For U.S. support, go to http://www.hp.com/go/contactHP.
For worldwide support, go to http://welcome.hp.com/
country/us/en/wwcontact_us.html.
●
Online chat with an HP technician
●
Support telephone numbers
●
HP service center locations
Safety & Comfort Guide
To access this guide:
1. Type support in the taskbar search box, and then
select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
‒ or –
Go to http://www.hp.com/ergo.
●
Proper workstation setup
●
Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●
Electrical and mechanical safety information
Regulatory, Safety and Environmental Notices
To access this document:
1. Type support in the taskbar search box, and then
select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
●
Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
1. Type support in the taskbar search box, and then
select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Warranty and services.
‒ or –
●
Specic warranty information about this computer
2 Chapter 1 Starting right
Resource Contents
Go to http://www.hp.com/go/orderdocuments.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can
write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Oce, Singapore 911507. Include your product name, and your
name, phone number, and postal address.
More HP resources 3
2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 Getting to know your computer
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card, see Inserting and removing microSD cards
on page 12.
(2) Micro SIM card slot (select products only) Supports a wireless micro subscriber identity module (SIM) card.
If a micro SIM card is not pre-installed, insert the micro SIM card
into the micro SIM card slot; see Installing a micro SIM card
(select products only) on page 13.
(3) Speaker Produces sound.
(4) AC adapter and battery light
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging from this port.
(5) USB Type-C (charging) port Connects any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI and other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
Right side 5
Left side
Component Description
(1) Kickstand release button Releases the kickstand from the tablet.
(2) USB Type-C (charging) port Connects any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI and other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
(3) AC adapter and battery light
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging from this port.
(4) Speaker Produces sound.
(5) Volume buttons Control speaker volume.
NOTE: Your computer may have a single button.
(6) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 Getting to know your computer
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Receive and record sound.
(3) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(4) Webcam (front) Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then select
Camera.
(5) Webcam light On: The front or rear webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Display 7
Buttons and speakers
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 11 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Speakers Produce sound.
8 Chapter 2 Getting to know your computer
Back edge
Component Description
(1) Alignment posts (2) Guide the keyboard to the correct connection with the
tablet.
(2) ZIF (Zero Insertion Force) expansion slot for
docking
Connects the tablet to the keyboard base using the POGO
pin connector.
Back edge 9
Bottom
Component Description
(1) 3D camera infrared laser projectors Project a grid to determine object dimensions.
(2) 3D camera light On: The 3D camera is in use.
(3) 3D camera Records video and captures photographs. Some products allow you to video
conference and chat online using streaming video.
To use a 3D camera:
▲
See Using an integrated 3D camera on page 25.
(4) Webcam (rear) Records video and captures photographs. Some products allow you to video
conference and chat online using streaming video.
(5) Kickstand Provides stability and the best viewing angle. The angle adjusts from about 30
degrees to 150 degrees.
10 Chapter 2 Getting to know your computer
Using the kickstand
To change the angle for the display, follow these steps:
1. Hold the tablet with top edge up (the power button is on top).
2. Slide the kickstand release button (1) down to release the kickstand from the tablet.
3. Position the kickstand (2) at the desired angle.
NOTE: The kickstand angle can be set from about 30 degrees to 150 degrees.
To close the kickstand, push the kickstand against the bottom until it is ush with the bottom.
Bottom 11
Inserting and removing microSD cards
Inserting a microSD card
CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a
microSD card.
1. Insert a small straightened paper clip (1) into the card tray access hole.
2. Press in gently only until the card tray is ejected.
3. Remove the tray (2) from the computer, and then insert the card (3).
4. Replace the tray (4).
5. Press in gently on the tray until it is rmly seated.
You will hear a sound when the device has been detected, and a menu of options may be displayed.
Removing a microSD card
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to
safely remove the microSD card.
1. Save your information and close all programs associated with the microSD card.
2. Click the remove hardware icon on the Windows desktop in the notication area, at the far right of the
taskbar. Then follow the on-screen instructions.
12 Chapter 2 Getting to know your computer
3. Insert a small straightened paper clip (1) into the card tray access hole.
4. Press in gently only until the card tray is ejected.
5. Remove the tray (2) from the computer, and then remove the card (3).
6. Replace the tray (4).
7. Press in gently on the tray until it is rmly seated.
Installing a micro SIM card (select products only)
CAUTION: To prevent damage to a SIM card or a computer, do not change the size of a SIM card by cutting or
sanding the card.
1. Insert a small straightened paper clip (1) into the card tray access hole.
2. Press in gently only until the card tray is ejected.
3. Remove the tray (2) from the computer, and then insert the card (3).
4. Replace the tray (4).
Installing a micro SIM card (select products only) 13
5. Press in gently on the tray until it is rmly seated.
To set your mobile network, refer to the documentation from your mobile provider.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: inside the kickstand and
on the back edge.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble the example shown below.
14 Chapter 2 Getting to know your computer
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