HP 1200, XL101, XL127 Maintenance and Service Guide Ch6Trouble

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Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

Troubleshooting

This section covers troubleshooting information for Compaq Presario 1200 Series Portable Notebook Computers. The basic steps in troubleshooting include:

1. Preliminary Steps

2. The Power-On Self Test (POST)

3. The recommended actions described in the diagnostic tables in case you are unable to run POST, or if POST displays an error message.

When following the recommended actions in the Sections on Power-On Self Test (POST) and Diagnostic Error Codes

, perform the steps in the order listed above. Rerun POST after each recommended action until the problem is solved, and if no error message occurs. Once the problem is solved, do not continue with any recommended actions remaining.

Note: If the problem is intermittent, check your computer several times to verify that the problem is solved.

Preliminary Steps

Before running Power-On Self Test (POST), complete the following steps:

1. If a Power-on password is established, type the password and press the Enter key. If you do not know the password, clear the password (See Clearing the Power-On

Password).

2. Run Compaq Diagnostics

3. Turn off the computer and its external devices.

4. Disconnect any external devices that you do not want to test. Do not disconnect the printer if you want to test it or use it to log error messages.

Important: If the problem only occurs when an external device is connected to the computer, the problem may be related to the external device or its cable. Verify this by running POST with and without the external device connected.

5. Install loopback plugs in the serial and parallel connectors if you would like to test these ports.

6. Ensure that the hard drive is installed in the notebook.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1200XL S

ERIES

ROUBLESHOOTING

Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

7. Ensure that the battery pack is inserted in the notebook and that it is connected to an external AC power source.

POST

When these preliminary steps are completed, you are ready to run

Clearing the Power-On Password

(Removing/Replacing the RTC Battery)

Note: Clearing the Power-on password also removes all notebook Setup attributes that are programmed in the CMOS.

If you do not know the password, clear it by performing the following steps:

1. Turn off the Notebook.

2. Disconnect the power cord.

3. Remove the battery pack

4. Remove the Palmrest cover with the TouchPad

5. Remove the Heatspreader

6. Remove the keyboard

Continued on the next page.

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1200XL S

ERIES

Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

7. To clear the password, remove the RTC battery 1 for 30 seconds and replace it.

8. Reassemble the notebook.

9. Turn on the notebook to verify that the power-on password has been cleared. If it has not been cleared, repeat Steps 1 through 9.

Power-On Self Test (POST)

To run POST, complete these steps:

Turn off the notebook, then turn it on again. As soon as the Compaq logo appears press the ESC key to clear the logo and display the POST messages as they occur.

If the notebook does not beep, POST has successfully completed its test and detected no errors. POST then re-boots from the hard drive, or from a bootable diskette if one is installed in the diskette drive.

However, if POST detects errors, these are indicated by messages on the display screen and/or audible messages. A list of the POST error codes and what they mean is shown in the table below.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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ERIES

ROUBLESHOOTING

Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

Note: If the system is not functioning well enough to run POST, or if the display is not

functioning well enough to show POST error messages, refer to the Troubleshooting

tables.

Power-On Self-Test Messages

102-System Board Failure

Probable Cause Recommended Action

DMA, timers, etc. Replace the system board.

162-System Options Not Set

Probable Cause Recommended Action

Incorrect configuration Run Computer Setup.

CMOS reflects an invalid configuration setting.

RAM failure

Memory test data error

XX000YZZ RAM failure Replace the system board.

Run Computer Setup.

1. Replace the memory modules.

2. Replace the system board.

1. Replace the memory modules.

2. Replace the system board.

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XX000YZZ 201-Memory Error

Probable Cause Recommended Action

Keyboard failure

1. Ensure that no keys are depressed during POST.

2. Reconnect the keyboard with the

notebook

off.

3. Replace the keyboard.

301-Keyboard Error

Probable Cause Recommended Action

Keyboard failure

1. Ensure the keys are not depressed during POST.

2. Reconnect the keyboard with the

notebook

off.

3. Replace the keyboard.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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ERIES

Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

304-Keyboard or System Unit Error

Probable Cause Recommended Action

Keyboard or system board error

601-Diskette Controller Error

Probable Cause Recommended Action

Mismatch in drive type or failure in the diskette controller

605-Diskette Drive Error

Probable Cause Recommended Action

Mismatch in drive type Run Computer Setup.

1. Replace the keyboard.

2. Replace the TouchPad or mouse.

3. Replace the system board.

1. Run Computer Checkup (TEST).

2. Check or replace cables.

3. Replace the system board.

1780-Primary Hard Drive 0 Failure

Probable Cause Recommended Action

Disk 0 failed to respond

1. Run Computer Checkup (TEST).

2. Replace the hard drive.

Hard drive format error

1. Run Computer Checkup (TEST).

2. Replace the hard drive.

1782-Hard Drive Controller

Probable Cause Recommended Action

Hard drive controller failure

1. Run Computer Setup.

2. Replace the hard drive.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1200XL S

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ROUBLESHOOTING

Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

Compaq Diagnostics

Compaq Diagnostics is installed on the hard drive of the notebook. Run the Diagnostic utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that the diagnostic program is version 10.11 or later.

The Diagnostics menu includes the following utilities:

• Computer Checkup (TEST)

• View System Information (INSPECT)

• Diagnostic Error Codes

• Troubleshooting without Diagnostics

• Before Replacing Parts

• Solving Minor Problems

• Solving Hard Drive Problems

• Solving Hardware Installation Problems

• Solving Keyboard/Numeric Keypad Problems

• Solving Memory Problems

• Solving PC Card Problems

• Solving Power Problems

• Solving Printer Problems

• Solving TouchPad/Pointing Device Problems

• Contacting Compaq Support

If you have a problem you cannot solve, run the Diagnostics utilities before calling for support. Run Computer Checkup and select to save the device list to a file and to print or to save the log of errors. Run the View System Information (INSPECT) utility and select to print or to save that information. Have the files or the printed information available when you call for support.

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1200XL S

ERIES

Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

Computer Checkup (TEST)

Computer Checkup (TEST) determines if the various computer components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by Computer Checkup.

Follow these steps to run Computer Checkup:

1. Plug the notebook into an external power source. (A low battery condition could interrupt the program.)

2. Turn on the external devices that you want to test. Connect the printer if you want to print a log of error messages.

3. Insert the Compaq Diagnostics diskette in drive A.

4. Turn on or restart the notebook. The notebook starts from drive A, and the Diagnostics Welcome screen is displayed.

5. Press Enter to continue. The Diagnostics menu is displayed.

6. Select Computer Checkup from the Diagnostics menu. A Test Option menu is displayed.

7. Select View the Device List from the Test Option menu. A list of the installed Compaq devices is displayed.

8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.

Note: If the list is incorrect, ensure that any new devices are installed properly.

Select one of the following from the Test Option menu:

• Quick Check Diagnostics. Runs a quick, general test on each device with a

minimal number of prompts. If errors occur, they display when the testing is complete. You cannot print or save the error messages.

• Automatic Diagnostics. Runs unattended, maximum testing of each device with

minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or save a log of errors.

• Prompted Diagnostics. Allows maximum control over testing the devices. You

can choose attended or unattended testing, decide to stop on errors, or choose to print or save a log of errors.

9. Follow the instructions on the screen as the devices are tested. When testing is complete, the Test Option menu is displayed.

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1200XL S

ERIES

ROUBLESHOOTING

Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

10. Exit the Test Option menu and the Diagnostics menu.

View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the notebook and installed or connected devices. You can display, print, or save the information.

Follow these steps to run View System Information (INSPECT) from the Compaq Diagnostics diskette:

1. Turn on the external devices that you want to test. Connect the printer if you want to print the information.

2. Insert the Compaq Diagnostics diskette in drive A.

3. Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen is displayed.

4. Press Enter to continue. The Diagnostics menu is displayed.

5. Select View System Information (INSPECT) from the Diagnostics menu.

6. Select the item you want to view from the following list:

System Memory

ROM Audio

Keyboard Operating system

System ports System files

System storage Windows files

Graphics

7. Follow the on-screen instructions to cycle through the screens, return to the list and choose another item, or print the information.

Diagnostic Error Codes

Diagnostic error codes are displayed if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify subassemblies with possible damage or defects.

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1200XL S

ERIES

Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

Important: Retest the system after completing each step. If the problem is resolved, do not proceed with the remaining steps.

For the removal and replacement of a particular subassembly, see Removal and

Replacement Procedures.

Select error codes by number or type:

101 through 114 (pg 10) Processor Test

200 through 215 (pg 10

300 through 304 (pg 11

401 through 403 (pg 11

501 through 516 (pg 14

600 through 699 (pg 12

1101 (pg 12

) Serial Test

)Memory Test

) Keyboard Test

) Parallel Printer Test

)Video Test

) Diskette Drive Test

1701 through 1736 (pg 13

2402 through 2456 (pg 15

2419 through 2456 (pg 16

2458 through 2480 (pg 16

3206 (pg 17

)Audio Test

3301 through 6623 (pg 17

8601 through 8602 (pg 17

)Hard Drive Test

)Video Test

)DVD or CD Test

) TouchPad Pointing Device Test

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

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Presario 1200 Series

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Processor Test Error Codes

Error Code Description Recommended Action

101-xx CPU test failed Replace the processor and retest.

102-xx Coprocessor or Weitek Error

103-xx DMA page registers test failed Replace the system board and retest.

104-xx Interrupt controller master test

failed

105-xx Port 61 error

106-xx Keyboard controller self-test

failed

107-xx CMOS RAM test failed

108-xx CMOS interrupt test failed

109-xx CMOS clock test failed

110-xx Programmable timer load data

test failed

113-xx Protected mode test failed

114-01 Speaker test failed

1. Run the Configuration and Diagnostics Utilities.

2. Replace the processor board and retest.

1. Check system configuration.

2. Verify cable connections to speaker.

3. Replace the system board and retest.

Memory Test Error Codes

Error Code Description Recommended Action

200-xx Memory machine ID test failed

202-xx Memory system ROM checksum

1. Flash the system ROM and retest.

2. Replace the system board and retest.

failed

203-xx Write/Read test failed

204-xx Address test failed

211-xx Random pattern test failed

1. Remove the memory module and retest.

2. Install a new memory module and retest.

214-xx Noise test failed

215-xx Random address test failed

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RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1200XL S

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Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

Keyboard Test Error Codes

Error Code Description Recommended Action

300-xx Failed ID Test

301-xx Failed Self Test/Interface Test

302-xx Failed Individual Key Test

304-xx Failed Keyboard Repeat Test

Parallel Printer Test Error Codes

Error Code Description Recommended Action

401-xx Printer failed or not connected

402-xx Failed Port Test

403-xx Printer pattern test failed

1. Check the keyboard connection. If

disconnected, turn off the computer and reconnect the keyboard.

2. Replace the keyboard and retest.

3. Replace the system board and retest.

1. Connect the printer.

2. Check power to the printer.

3. Install the loop-back connector and

retest.

4. Check port and IRQ configuration.

5. Replace the system board and retest.

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