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Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Troubleshooting
This section covers troubleshooting information for Compaq Presario 1200 Series Portable
Notebook Computers. The basic steps in troubleshooting include:
1. Preliminary Steps
2. The Power-On Self Test (POST)
3. The recommended actions described in the diagnostic tables in case you are unable to
run POST, or if POST displays an error message.
When following the recommended actions in the Sections on Power-On Self Test (POST)
and Diagnostic Error Codes
, perform the steps in the order listed above. Rerun POST after
each recommended action until the problem is solved, and if no error message occurs.
Once the problem is solved, do not continue with any recommended actions remaining.
Note: If the problem is intermittent, check your computer several times to verify that
the problem is solved.
Preliminary Steps
Before running Power-On Self Test (POST), complete the following steps:
1. If a Power-on password is established, type the password and press the Enter key. If
you do not know the password, clear the password (See Clearing the Power-On
Password).
2. Run Compaq Diagnostics
.
3. Turn off the computer and its external devices.
4. Disconnect any external devices that you do not want to test. Do not disconnect the
printer if you want to test it or use it to log error messages.
Important: If the problem only occurs when an external device is connected to the
computer, the problem may be related to the external device or its cable. Verify this by
running POST with and without the external device connected.
5. Install loopback plugs in the serial and parallel connectors if you would like to test
these ports.
6. Ensure that the hard drive is installed in the notebook.
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7. Ensure that the battery pack is inserted in the notebook and that it is connected to an
external AC power source.
POST
When these preliminary steps are completed, you are ready to run
.
Clearing the Power-On Password
(Removing/Replacing the RTC Battery)
Note: Clearing the Power-on password also removes all notebook Setup attributes that
are programmed in the CMOS.
If you do not know the password, clear it by performing the following steps:
1. Turn off the Notebook.
2. Disconnect the power cord.
3. Remove the battery pack
.
4. Remove the Palmrest cover with the TouchPad
5. Remove the Heatspreader
6. Remove the keyboard
.
.
Continued on the next page.
.
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7. To clear the password, remove the RTC battery 1 for 30 seconds and replace it.
8. Reassemble the notebook.
9. Turn on the notebook to verify that the power-on password has been cleared. If it has
not been cleared, repeat Steps 1 through 9.
Power-On Self Test (POST)
To run POST, complete these steps:
Turn off the notebook, then turn it on again. As soon as the Compaq logo appears press the
ESC key to clear the logo and display the POST messages as they occur.
If the notebook does not beep, POST has successfully completed its test and detected no
errors. POST then re-boots from the hard drive, or from a bootable diskette if one is
installed in the diskette drive.
However, if POST detects errors, these are indicated by messages on the display screen
and/or audible messages. A list of the POST error codes and what they mean is shown in
the table below.
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Note: If the system is not functioning well enough to run POST, or if the display is not
functioning well enough to show POST error messages, refer to the Troubleshooting
tables.
Power-On Self-Test Messages
102-System Board Failure
Probable CauseRecommended Action
DMA, timers, etc.Replace the system board.
162-System Options Not Set
Probable CauseRecommended Action
Incorrect configurationRun Computer Setup.
CMOS reflects an invalid
configuration setting.
RAM failure
Memory test data error
XX000YZZ RAM failureReplace the system board.
Run Computer Setup.
1. Replace the memory
modules.
2. Replace the system board.
1. Replace the memory
modules.
2. Replace the system board.
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XX000YZZ 201-Memory Error
Probable CauseRecommended Action
Keyboard failure
1. Ensure that no keys are
depressed during POST.
2. Reconnect the keyboard
with the
notebook
off.
3. Replace the keyboard.
301-Keyboard Error
Probable CauseRecommended Action
Keyboard failure
1. Ensure the keys are not
depressed during POST.
2. Reconnect the keyboard
with the
notebook
off.
3. Replace the keyboard.
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304-Keyboard or System Unit Error
Probable CauseRecommended Action
Keyboard or system board
error
601-Diskette Controller Error
Probable CauseRecommended Action
Mismatch in drive type or
failure in the diskette
controller
605-Diskette Drive Error
Probable CauseRecommended Action
Mismatch in drive typeRun Computer Setup.
1. Replace the keyboard.
2. Replace the TouchPad or
mouse.
3. Replace the system board.
1. Run Computer Checkup
(TEST).
2. Check or replace cables.
3. Replace the system board.
1780-Primary Hard Drive 0 Failure
Probable CauseRecommended Action
Disk 0 failed to respond
1. Run Computer Checkup
(TEST).
2. Replace the hard drive.
Hard drive format error
1. Run Computer Checkup
(TEST).
2. Replace the hard drive.
1782-Hard Drive Controller
Probable CauseRecommended Action
Hard drive controller failure
1. Run Computer Setup.
2. Replace the hard drive.
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Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the notebook. Run the Diagnostic
utilities when you want to view or test system information and if you have installed or
connected devices. If you run Compaq Diagnostics from a diskette, ensure that the
diagnostic program is version 10.11 or later.
The Diagnostics menu includes the following utilities:
•Computer Checkup (TEST)
•View System Information (INSPECT)
•Diagnostic Error Codes
•Troubleshooting without Diagnostics
•Before Replacing Parts
•Solving Minor Problems
•Solving Hard Drive Problems
•Solving Hardware Installation Problems
•Solving Keyboard/Numeric Keypad Problems
•Solving Memory Problems
•Solving PC Card Problems
•Solving Power Problems
•Solving Printer Problems
•Solving TouchPad/Pointing Device Problems
•Contacting Compaq Support
If you have a problem you cannot solve, run the Diagnostics utilities before calling for
support. Run Computer Checkup and select to save the device list to a file and to print or to
save the log of errors. Run the View System Information (INSPECT) utility and select to
print or to save that information. Have the files or the printed information available when
you call for support.
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Computer Checkup (TEST)
Computer Checkup (TEST) determines if the various computer components and devices are
recognized by the system and are functioning properly. You can display, print, or save the
information generated by Computer Checkup.
Follow these steps to run Computer Checkup:
1. Plug the notebook into an external power source. (A low battery condition could
interrupt the program.)
2. Turn on the external devices that you want to test. Connect the printer if you want to
print a log of error messages.
3. Insert the Compaq Diagnostics diskette in drive A.
4. Turn on or restart the notebook. The notebook starts from drive A, and the
Diagnostics Welcome screen is displayed.
5. Press Enter to continue. The Diagnostics menu is displayed.
6. Select Computer Checkup from the Diagnostics menu. A Test Option menu is
displayed.
7. Select View the Device List from the Test Option menu. A list of the installed
Compaq devices is displayed.
8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.
Note: If the list is incorrect, ensure that any new devices are installed properly.
Select one of the following from the Test Option menu:
•Quick Check Diagnostics. Runs a quick, general test on each device with a
minimal number of prompts. If errors occur, they display when the testing is
complete. You cannot print or save the error messages.
•Automatic Diagnostics. Runs unattended, maximum testing of each device with
minimal prompts. You can choose how many times to run the tests, to stop on
errors, or to print or save a log of errors.
•Prompted Diagnostics. Allows maximum control over testing the devices. You
can choose attended or unattended testing, decide to stop on errors, or choose to
print or save a log of errors.
9. Follow the instructions on the screen as the devices are tested. When testing is
complete, the Test Option menu is displayed.
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10. Exit the Test Option menu and the Diagnostics menu.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the notebook
and installed or connected devices. You can display, print, or save the information.
Follow these steps to run View System Information (INSPECT) from the Compaq
Diagnostics diskette:
1. Turn on the external devices that you want to test. Connect the printer if you want to
print the information.
2. Insert the Compaq Diagnostics diskette in drive A.
3. Turn on or restart the computer. The computer starts from drive A, and the
Diagnostics Welcome screen is displayed.
4. Press Enter to continue. The Diagnostics menu is displayed.
5. Select View System Information (INSPECT) from the Diagnostics menu.
6. Select the item you want to view from the following list:
SystemMemory
ROMAudio
KeyboardOperating system
System portsSystem files
System storageWindows files
Graphics
7. Follow the on-screen instructions to cycle through the screens, return to the list and
choose another item, or print the information.
Diagnostic Error Codes
Diagnostic error codes are displayed if the system recognizes a problem while running the
Compaq Diagnostic program. These error codes help identify subassemblies with possible
damage or defects.
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The following tables list error codes, a description of the error condition, and the action
required to resolve the error condition.
Important: Retest the system after completing each step. If the problem is resolved, do
not proceed with the remaining steps.
For the removal and replacement of a particular subassembly, see Removal and
Replacement Procedures.
Select error codes by number or type:
101 through 114 (pg 10)Processor Test
200 through 215 (pg 10
300 through 304 (pg 11
401 through 403 (pg 11
501 through 516 (pg 14
600 through 699 (pg 12
1101 (pg 12
)Serial Test
)Memory Test
)Keyboard Test
)Parallel Printer Test
)Video Test
)Diskette Drive Test
1701 through 1736 (pg 13
2402 through 2456 (pg 15
2419 through 2456 (pg 16
2458 through 2480 (pg 16
3206 (pg 17
)Audio Test
3301 through 6623 (pg 17
8601 through 8602 (pg 17
)Hard Drive Test
)Video Test
)Video Test
)Video Test
)DVD or CD Test
)TouchPad Pointing Device Test
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Processor Test Error Codes
Error CodeDescriptionRecommended Action
101-xxCPU test failedReplace the processor and retest.
102-xxCoprocessor or Weitek Error
103-xxDMA page registers test failedReplace the system board and retest.
104-xxInterrupt controller master test
failed
105-xxPort 61 error
106-xxKeyboard controller self-test
failed
107-xxCMOS RAM test failed
108-xxCMOS interrupt test failed
109-xxCMOS clock test failed
110-xxProgrammable timer load data
test failed
113-xxProtected mode test failed
114-01Speaker test failed
1. Run the Configuration and Diagnostics
Utilities.
2. Replace the processor board and
retest.
1. Check system configuration.
2. Verify cable connections to speaker.
3. Replace the system board and retest.
Memory Test Error Codes
Error CodeDescriptionRecommended Action
200-xxMemory machine ID test failed
202-xxMemory system ROM checksum
1. Flash the system ROM and retest.
2. Replace the system board and retest.
failed
203-xxWrite/Read test failed
204-xxAddress test failed
211-xxRandom pattern test failed
1. Remove the memory module and
retest.
2. Install a new memory module and
retest.
214-xxNoise test failed
215-xxRandom address test failed
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Keyboard Test Error Codes
Error CodeDescriptionRecommended Action
300-xxFailed ID Test
301-xxFailed Self Test/Interface Test
302-xxFailed Individual Key Test
304-xxFailed Keyboard Repeat Test
Parallel Printer Test Error Codes
Error CodeDescriptionRecommended Action
401-xxPrinter failed or not connected
402-xxFailed Port Test
403-xxPrinter pattern test failed
1. Check the keyboard connection. If
disconnected, turn off the computer
and reconnect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
1. Connect the printer.
2. Check power to the printer.
3. Install the loop-back connector and
retest.
4. Check port and IRQ configuration.
5. Replace the system board and retest.
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Diskette Drive Test Error Codes
Error CodeDescriptionRecommended Action
600-xxDiskette ID drive types test
failed
601-xxDiskette format failed
602-xxDiskette read test failed
603-xxDiskette write, read, compare
test failed
604-xxDiskette random read test failed
605-xxDiskette ID media failed
606-xxDiskette speed test failed
609-xxDiskette reset controller test
failed
610-xxDiskette change line test
697-xxDiskette type error
698-xxDiskette drive speed not within
limits
699-xxDiskette drive/media ID error
1. Replace the diskette media and
retest.
2. Check and/or replace the diskette
power and signal cables and retest.
3. Replace the diskette and retest.
4. Replace the system board and retest.
1. Replace media.
2. Run the Configuration and Diagnostics
Utilities.
Serial Test Error Codes
Error CodeDescriptionRecommended Action
1101-xxSerial port test failed
1. Check port configuration.
2. Replace the system board and retest.
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Hard Drive Test Error Codes
Error CodeDescriptionRecommended Action
1701-xxHard drive format test failed
1702-xxHard drive read test failed
1703-xxHard drive write/read/compare
test failed
1704-xxHard drive random seek test
failed
1705-xxHard drive controller test failed
1706-xxHard drive ready test failed
1707-xxHard drive recalibration test
failed
1708-xxHard drive format bad track test
failed
1709-xxHard drive reset controller test
failed
1710-xxHard drive park head test failed
1715-xxHard drive head select test failed
1716-xxHard drive conditional format
test failed
1717-xxHard drive ECC* test failed
1719-xxHard drive power mode test
failed
1724-xxNetwork preparation test failed
1736-xxDrive monitoring test failed
1. Run the Configuration and Diagnostics
Utilities and verify drive type.
2. Verify that all secondary drives have
secondary drive capability.
3. Replace the hard drive and retest.
4. Replace the system board and retest.
*ECC = Error Correction Code
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Video Test Error Codes
Error CodeDescriptionRecommended Action
501-xxVideo controller test failedThe following steps apply to error codes
502-xxVideo memory test failed
503-xxVideo attribute test failed
504-xxVideo character set test failed
505-xxVideo 80 x 25 mode 9 x 14
character cell test failed
506-xxVideo 80 x 25 mode 8 x 8
character cell test failed
507-xxVideo 40 x 25 mode test failed
508-xxVideo 320 x 200 mode color set
0 test failed
509-xxVideo 320 x 200 mode color set
1 test failed
510-xxVideo 640 x 200 mode test
failed
511-xxVideo screen memory page test
failed
512-xxVideo gray scale test failed
514-xxVideo white screen test failed
516-xxVideo noise pattern test failed
501-xx through 516-xx:
1. Disconnect external monitor and test
with internal LCD display.
2. Replace the display assembly and
retest.
3. Replace the system board and retest.
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Video Test Error Codes (Continued)
Error CodeDescriptionRecommended Action
2402-xxVideo memory test failedThe following steps apply to error codes
2403-xxVideo attribute test failed
2404-xxVideo character set test failed
2405-xxVideo 80 x 25 mode 9 x 14
character cell test failed
2406-xxVideo 80 x 25 mode 8 x 8
character cell test failed
2408-xxVideo 320 x 200 mode color set
0 test failed
2409-xxVideo 320 x 200 mode color set
1 test failed
2410-xxVideo 640 x 200 mode test
failed
2411-xxVideo screen memory page test
failed
2412-xxVideo gray scale test failed
2414-xxVideo white screen test failed
2416-xxVideo noise pattern test failed
2418-xxECG/VGC memory test failed
2402-xx through 2456-xx:
1. Run the Configuration and Diagnostics
Utilities.
2. Replace the display assembly and
retest.
3. Replace the system board and retest.
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Video Test Error Codes (Continued)
Error CodeDescriptionRecommended Action
2419-xxECG/VGC ROM checksum test
failed
2421-xxECG/VGC 640 x 200 graphics
mode test failed
2422-xxECG/VGC 640 x 350 16 color set
test failed
2423-xxECG/VGC 640 x 350 64 color set
test failed
2424-xxECG/VGC monochrome text
mode test failed
2425-xxECG/VGC monochrome graphics
mode test failed
2431-xx640 x 480 graphics test failure
2432-xx320 x 200 graphics (256 color
mode) test failure
2448-xxAdvanced VGA Controller test
failed
2451-xx132-column Advanced VGA test
failed
2456-xxAdvanced VGA 256 Color test
failed
1. Run the Configuration and Diagnostics
Utilities.
2. Disconnect external monitor and test
with internal LCD display.
3. Replace the display assembly and
retest.
4. Replace the system board and retest.
Video Test Error Codes (Continued)
Error CodeDescriptionRecommended Action
2458-xxAdvanced VGA BitBLT test failedThe following applies to error codes
2468-xxAdvanced VGA DAC test failed
2477-xxAdvanced VGA data path test
failed
2458-xx through 2480-xx:
Replace the system board and retest.
2478-xxAdvanced VGA BitBLT test failed
2480-xxAdvanced VGA LineDraw test
failed
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Audio Test Error Codes
Error CodeDescriptionRecommended Action
3206-xxAudio System Internal ErrorReplace the system board and retest.
TouchPad/Pointing Device Interface Test Error Codes
Error CodeDescriptionRecommended Action
8601-xxMouse test failed
8602-xxInterface test failed
DVD or CD Drive Test Error Codes
Error CodeDescriptionRecommended Action
3301-xxDVD or CD drive read test failed
3305-xxDVD or CD drive seek test failed
6600-xxID test failed
6605-xxRead test failed
6608-xxController test failed
6623-xxRandom read test failed
1. Replace the TouchPad and retest.
2. Replace the system board and retest.
1. Replace the DVD or CD and retest.
2. Verify that the speakers are
connected.
3. Verify that drivers are loaded and
properly installed.
4. Replace the DVD or CD drive and
retest.
5. Replace the system board and retest.
Troubleshooting without Diagnostics
This section provides information about how to identify and correct some common
hardware, memory, and software problems. It also explains several types of common
messages that may be displayed on the screen. The following pages contain
troubleshooting information on:
Audio
BatteryPC Card
CD or DVD DrivePower
Diskette DrivePrinter
DisplayTouchPad
Hard DriveKeyboard/Numeric Keypad
Hardware Installation
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Since symptoms can appear to be similar, carefully match the symptoms of the computer
malfunction against the problem description in the tables to avoid a misdiagnosis.
WARNING: To avoid a potential shock hazard during troubleshooting procedures,
Å
disconnect all power sources before removing the keyboard cover or the display
bezel.
Before Replacing Parts
Verify that cables are connected properly to the suspected defective parts.
•Run Computer Setup after connecting external devices.
•Verify that all required device drivers are installed.
•Verify that all required changes have been made to the CONFIG.SYS file.
•Verify that all required changes have been made to the AUTOEXEC.BAT file.
•Verify that all printer drivers have been installed for each application.
Solving Minor Problems
Some minor problems and possible solutions are outlined in the following tables. If the
problem appears related to a software application, check the documentation provided with
the software.
Solving Audio Problems
Some common audio problems and solutions are listed in the following table.
Solving Audio Problems
ProblemProbable CauseSolution
Computer does not
beep after the PowerOn Self-Test (POST).
This is typical; it indicates
successful completion of the
Power-On Self-Test (POST).
No action is required.
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Solving Battery Pack/Gauge Problems
Some common causes and solutions for battery pack problems are listed in the following
table. The "Solving Power Problems" section in this chapter may also be applicable.
Solving Battery Pack/Gauge Problems
ProblemProbable CauseSolution(s)
Computer won’t turn
on when battery pack
is inserted and power
cord is unplugged.
Notebook is beeping
and battery icon is
blinking.
Battery icon on the
front of the unit blinks
to indicate low battery
condition, but
computer does not
beep.
Battery icon doesn’t
light and battery pack
won’t fast charge.
Battery pack is discharged.• Connect the computer to an
external power source and
charge the battery pack.
OR
• Replace the battery pack with a
fully charged battery pack.
Check the battery connectors on
the system board to verify they
are evenly spaced and that they
are not bent or broken.
Battery charge is low.Immediately save any open
file(s). Then complete one of the
following:
• Connect the notebook to an
external power source to
charge the battery pack.
• Turn off the notebook or initiate
Hibernation until you can find
another power source or charge
the battery pack.
Volume is turned down too
Adjust the volume.
low.
Battery pack is already
No action is necessary.
charged.
Battery pack was exposed to
temperature extremes.
Battery pack is at end of its
Allow time for the battery pack to
return to room temperature.
Replace the battery pack.
life.
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Solving Battery Pack/Gauge Problems
ProblemProbable CauseSolution(s)
You have to set the
date and time every
time you turn on the
notebook.
Battery charge does
not last as long as
expected.
Battery pack is warm
to the touch after
charging.
Battery pack operating
time is far less than
the documented
average operating
time.
RTC battery is dead.Replace the RTC battery.
Battery is being exposed to
high temperatures or
extremely cold temperatures.
Keep the battery pack within the
recommended temperature range
for operation or storage.
• Operating Range: 50°F to
104°F (10°C to 40°C)
• Storage Range: -4°F to 86°F
(-20°C to 30°C)
Recharge the battery pack.
Battery has partially selfdischarged.
Recharge the battery. Discharge
the battery completely and then
recharge it.
Power management is
disabled.
An external device or PC Card
is draining the battery.
Normal warming has occurred
Set a power management level in
Computer Setup.
Turn off or disconnect external
devices when not in use.
No action is required.
due to charging.
Power management is turned
off or disabled.
Enable power management in
Computer Setup and in Windows
Power Properties.
An external device or PC Card
is draining the battery.
Turn off or disconnect external
devices when not in use.
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Solving Battery Pack/Gauge Problems
ProblemProbable CauseSolution(s)
Battery pack has partially
self-discharged.
Battery pack is being exposed
to high temperatures or
extremely cold temperatures.
Condition the battery pack by fully
charging, fully discharging, then
fully recharging it.
To maintain the charge, leave
battery packs in the computer
when it is connected to external
power.
If the notebook is disconnected
from external power for more
than two weeks, remove battery
packs from the notebook to
reduce the discharge rate.
Keep the battery pack within the
recommended temperature range
for operation or storage.
• Operating Range: 50°F to
104°F (10°C to 40°C)
• Storage Range: -4°F to 86°F
(-20°C to 30°C)
Recharge the battery pack.
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Solving CD and DVD Drive Problems
Some common causes and solutions for CD and DVD drive problems are listed in the
following table.
Solving CD or DVD Drive Problems
ProblemProbable CauseSolution(s)
CD or DVD drive
cannot read a Compact
Disc or Digital
Disc is upside down or is
improperly inserted in the CD
or DVD drive.
Versatile Disc.
CD is CD Plus or Pregap/Track
0 type.
Solving Diskette Drive Problems
Some common causes and solutions for diskette drive problems are listed in the following
table.
Open the loading tray, lay the
compact disc in it (label side up),
then close the tray.
Cannot read these type CDs in
24x. Remove the CD.
Solving Diskette Drive Problems
ProblemProbable CauseSolution(s)
Diskette drive cannot
write to a diskette.
Diskette is write-protected.Disable the diskette’s write-
protect feature or use a diskette
that is not write-protected.
Computer is writing to the
wrong drive.
Not enough space is left on
Check the drive letter in the path
statement.
Use another diskette.
the diskette.
Drive error has occured.Run Computer Checkup from the
Compaq Diagnostics diskette.
Diskette is not formatted.Format the diskette. At the
system prompt, enter: FORMAT A:
Diskette drive cannot
read a diskette.
Diskette drive cannot read a
diskette.
Use the type of diskette required
by the drive.
Diskette has a bad sector.Copy files to hard drive or another
diskette. Reformat bad floppy.
Drive error has occurred.Run Computer Checkup from the
Compaq Diagnostics diskette.
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Solving Diskette Drive Problems
ProblemProbable CauseSolution(s)
(Continued)
Diskette drive cannot
read a diskette.
Cannot boot from
diskette.
Solving Display Problems
This section lists some common causes and solutions for computer display and external
monitor problems.
You can perform a monitor self-text on an external VGA color or monochrome monitor by
disconnecting the monitor from the notebook, then completing the following steps:
Diskette is not formatted.Format the diskette. At the
system prompt, enter
FORMAT A:
Bootable diskette is not in
drive A.
Diskette Boot has incorrect
setting in Computer Setup.
Put the bootable diskette in drive
A.
Run Computer Setup and set
diskette as first to boot.
1. Turn off the monitor.
2. Turn off the notebook.
3. Disconnect the monitor signal cable from the notebook.
4. Turn on the monitor and allow it to warm up for one minute.
The display should be white. A narrow black border may also appear on the left and right
sides of the display. Either of these displays indicates that the monitor is working properly.
Solving Display Problems
ProblemProbable CauseSolution(s)
Screen is dim.Control for brightness (if
applicable) is not set properly.
Computer screen is in direct
light.
Screen is blank.Screen save was initiated by
Power Management due to
lack of user activity.
Adjust the Brightness of the
display by using Fn+F7 or
Fn+F8.
Tilt display or move computer.
Press any key or touch the
TouchPad.
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Models: XL101-XL113, XL115, XL118-XL127
Solving Display Problems
ProblemProbable CauseSolution(s)
Display has overheated.If the notebook is in direct
sunlight, move it and allow it to
cool off.
Display is blank and
the Suspend icon is
flashing.
Internal display is
blank and the screen
on an external monitor
displays information.
Internal display
flashes or has garbled
characters when
notebook is connected
to external monitor.
The light tubes on the
edge of the display
panel do no light up at
all and the Power-On
Self-Test (POST)
completes when the
unit is powered up.**
The light tubes on the
edge of the display
panel do not light up
at all and Power-On
Self-Test (POST) does
not complete when the
unit is powered up.**
Backlight (brightness)
cannot be adjusted
with Fn+F7 or Fn+F8.
System is in Suspend mode.Press any key or touch the
TouchPad.
Display function was switched
to the external monitor.
Using 1024 x 768 or higher
Use Fn+F3 to switch between
LCD or CRT.
Restart the notebook.
resolution on external monitor
and have toggled back to
internal display, which
supports up to 800 x 600.
Improper backlight or display
Replace the display assembly.
cable connections
Defective inverter board.Replace the display assembly.
Defective display cable.Replace the display assembly.
Defective display panel.Replace the display assembly.
Defective system board.Replace the system board.
Defective system board.Replace the system board.
Improper display cable
connections.
1. Reseat the display cable to the
system board.
2. Replace the display assembly.
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Solving Display Problems
ProblemProbable CauseSolution(s)
(Continued)Defective inverter board.Replace the display assembly.
Defective display cable.Replace the display assembly.
Defective system board.Replace the system board.
**This problem indicates that the backlight or its power circuitry has failed. If the backlight
is not functioning, the POST result cannot be observed. Connect the unit to an external
monitor before powering up the unit. If an external monitor is not available verify that POST
is complete by opening and closing the display, listening for the single or double beep, and
watching for the icons to turn on at the front of the notebook.
Solving Display Problems Continued
ProblemProbable CauseSolution(s)
This display panel has
a continuous pattern
across it (e.g.,
“jailbars” pattern), has
a single color on it, or
has garbled graphics
across the entire
panel. This failure is
for patterns across the
entire panel (not just
on one section).
A single line, small
group of lines, or block
appears on the display
panel. This failure
occurs in only a
section of the display
panel.
Improper display cable
connections
Defective display cable.Replace the display assembly.
Defective inverter board.Replace the display assembly.
Defective system board.Replace the system board.
Defective display panel.Replace the display assembly.
Reseat the display cable to the
following until the problem is
solved:
1. System board
2. Display assembly
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Models: XL101-XL113, XL115, XL118-XL127
Note: When you perform a "self-test" on an external VGA color or monochrome monitor,
the screen should be white. A narrow black border may also appear on the left and right
sides of the display. Either of these displays indicates that the monitor is working
properly.
Solving Hard Drive Problems
Some common causes and solutions for hard drive problems are listed in the following
table.
CAUTION:
Ä
of your hard drive at all times, in case of errors or failures.
ProblemProbable CauseSolution(s)
Reading hard drive
takes an unusually
long time after
restarting the
notebook.
Hard drive error
occurs.
Hard drive does not
work.
To prevent loss of information, always maintain an up-to-date backup
Solving Hard Drive Problems
System entered Hibernation
due to low battery condition
and is now exiting from it.
Hard drive has bad sectors or
has failed.
Hard drive is not seated
properly.
Give the system time to restore
the previously saved data to its
exact state before Hibernation.
Run Computer Checkup.
Turn off and unplug the notebook,
remove the battery pack, and
remove and then reinstall the
hard drive.
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Solving Hardware Installation Problems
Some common causes and solutions for hardware installation problems are listed in the
following table.
Solving Hardware Installation Problems
ProblemProbable CauseSolution(s)
A new device is not
recognized as part of
the computer system.
Cable(s) of new external
device are loose or power
Ensure that all cables are
proplerly and securely connected.
cables are unplugged.
Power switch of new external
device is not turned on.
Turn off the notebook, turn on the
external device, then turn on the
notebook to integrate the device
with the computer system.
Device is not seated properly.Turn off the notebook and reinsert
the device.
Solving Keyboard/Numeric Keypad Problems
Some common causes and solutions for keyboard/numeric keypad problems are listed in
the following table.
Solving Keyboard/Numeric Keypad Problems
ProblemProbable CauseSolution(s)
Embedded numberic
keypad on notebook
keyboard is disabled.
Embedded numeric
keypad is disabled and
Num Lock function is
on.
Num Lock function is not
enabled.
External numeric keypad is
connected to the notebook.
Press the Shift+NumLk keys to
enable the Num Lock function and
embedded numberic keypad. The
Num Lock light on the notebook
turns on.
Disconnect the external numeric
keypad from the notebook.
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Models: XL101-XL113, XL115, XL118-XL127
Solving Memory Problems
Some common causes and solutions for memory problems are listed in the following table.
Solving Memory Problems
ProblemProbable CauseSolution(s)
Memory count during
Power-On Self-Test
(POST) is incorrect.
“Out of Memory”
message is displayed
on the screen or
insufficient memory
error occurs during
operation.
Optional memory expansion
card is installed incorrectly, is
incompatible with the
computer, or is defective.
System ran out of memory for
the application.
Too many TSR (terminateand-stay-resident)
applications are running.
Ensure that the optional memory
expansion card is installed
correctly.
Check the application
documentation for memory
requirements.
If necessary, Install additional
memory.
Remove from memory any TSR
applications that you do not need.
Solving PC Card Problems
The following table lists some common causes and solutions for PC Card problems.
Solving PC Card Problems
ProblemProbable CauseSolution(s)
When turned on, the
computer does not
beep when a PC Card
is inserted.
Card is not inserted properly.Ensure that the card is inserted in
the correct orientation.
PC Card beeps are disabled.Double-click the PC Card icon in
the Control Panel, click the Global Settings tab, the enable PC Card
sound effects.
Speaker is turned off or
volume is turned down.
Press Volume buttons to turn the
speaker on, then increase the
volume.
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Solving PC Card Problems
ProblemProbable CauseSolution(s)
PC Card modem, fax,
or network card does
not work.
PC Card modem or fax
card does not work.
Modem netword PC
Card does not work.
PC Card drivers are not
installed.
Card or card driver is not
supported.
Card is not fully inserted into
the slot or is not inserted
properly.
Telephone cord is not plugged
in all the way.
Necessary drivers are not
installed (turned on).
You are trying to access the
card using the wrong COM
port.
The card conflicts with a serial
device.
The card is not supported.Use supported cards only.
Network driver is not installed
or is not set up properly.
Telephone cord is not
properly connected.
Double-click the Add New Hardware icon in the Control
Panel for installation instructions.
If PC Card or drivers are not
compatible with Windows, install
drivers and use the PC Card in
MS-DOS mode.
Contact a Compaq authorized
service provider for a list of PC
Cards tested sucessfully in
Compaq PC Card platforms.
Ensure that the card is inserted in
the correct orientation.
Check and secure telephone
connection.
Install drivers.
See Specifications
port.
See Specifications to verify
address.
Install driver.
Verify telephone connection.
to verify COM
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Solving PC Card Problems
ProblemProbable CauseSolution(s)
Memory or storage
card does not work.
SRAM and flash memory
Install driver.
cards require the memory
card driver to be loaded
(turned on).
Flash memory cards require
the Microsoft FlashFile System
to be loaded.
Hard drives on flash mass
storage cards require the PC
Card ATA driver to be loaded.
You are trying to access the
hard drive card using the
wrong drive letter.
Double-click My Computer to
verify the drive letter assigned to
the card.
The card is not supported.Contact a Compaq authorized
service provider for a list of PC
Cards tested successfully in
Compaq PC Card platforms.
Solving Power Problems
Also see Solving Battery Pack/Gauge Problems in this section.
Solving Power Problems
ProblemProbable CauseSolution(s)
Notebook will not turn
on and the battery
pack is
not inserted.
Notebook is not connected to
a power source.
Power cords to the external
power source are unplugged.
Power adapter is defective.Replace AC Adapter and restart.
Insert battery or connect an
external power source.
Ensure that power cords
connecting the computer and the
external power source are
plugged in properly.
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Solving Power Problems
ProblemProbable CauseSolution(s)
Notebook turned off
System board is defective.Replace the system board.
while it was left
unattended and the
power icon is off.
System initiated Hibernation
due to a critical low-battery
condition.
Replace the battery pack with a
fully charged battery pack or
connect the notebook to an
external power source. Then turn
on the notebook.
System initiated Hibernation
Turn on the notebook.
after a preset timeout.
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation
provided with your printer for instructions. If the self-test fails, it is a printer-specific
problem. Also refer to the printing section of your application documentation.
Solving Printer Problems
ProblemProbable CauseSolution(s)
Printer will not turn on. The signal cable may not be
connected properly, or the
printer is unplugged.
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Printer will not print.Printer is not turned on or is
offline.
The device drivers for the
application is not installed.
Turn the printer on and set it to
online.
Refer to the printer
documentation to install the
correct printer driver.
Printer that is set up for a
network is not connected to
Connect the printer to the
network.
the network.
Printer cable is too long,
Replace the cable.
unshielded, or defective.
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Models: XL101-XL113, XL115, XL118-XL127
Solving Printer Problems
ProblemProbable CauseSolution(s)
Paper tray is empty.Fill the paper tray with paper and
set the printer to online.
Printer prints garbled
information.
Correct printer drivers are not
installed.
Refer to the printer
documentation to install the
correct printer driver.
Cable is not connected
properly.
Ensure that the printer signal
cable is properly connected to the
notebook.
Cable is defective.Replace the printer cable and
retest.
Solving TouchPad/Pointing Device Problems
The following table lists some common causes and solutions for TouchPad/pointing device
problems.
Solving TouchPad/Pointing Device Problems
ProblemProbable CauseSolution(s)
TouchPad or mouse
does not work.
Incorrect or no device driver
is installed.
Install the device driver and add
to the AUTOEXEC.BAT file or
CONFIG.SYS file.
External mouse does
not work.
The device driver is not
installed in Windows.
Mouse is not securely
connected or is connected to
an incorrect external
Install the TouchPad/mouse driver
in Windows.
Ensure that the mouse is securely
connected to the appropriate
external connector.
connector.
TouchPad or mouse
does not work even
though the device is
enabled in Windows.
Mouse is not enabled.Enter MOUSE at the system
prompt to activate the mouse
device driver.
Add a line in the AUTOEXEC.BAT
file to automatically activate the
mouse driver each time the
computer is turned on or
restarted.
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Solving TouchPad/Pointing Device Problems
ProblemProbable CauseSolution(s)
Cable is not properly seated
Reseat cable.
in TouchPad board.
Defective TouchPad board.Replace the TouchPad board.
Defective system board.Replace system board.
Cursor skips or moves
abnormally when using
the TouchPad.
Device driver is not correclty
installed in Windows.
The TouchPad needs to be
cleaned.
Install the appropriate device
driver in Windows.
Clean the TouchPad with a cloth
dampened with alcohol or an
ammonia-based glass cleaner.
Wipe up liquid with a dry cloth.
Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
•Product name
•Product serial number
•Purchase date
•Conditions under which the problem occurred
•Any error messages that have occurred
•Hardware configuration
•Type of printer connected
•Hardware/software installed
•Printed result of Computer Checkup (TEST)
•Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.
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Shipping Preparation
To ship the notebook, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not
exposed to electrical or magnetic fields while stored or in transit.
2. Turn off the notebook and external devices.
3. Disconnect the external devices from their power sources, then from the notebook.
Important: Ensure that there is no diskette in the diskette drive and that there are no
PC Cards in the PC slots.
4. Close the display and all exterior doors of the notebook.
5. Pack the notebook with sufficient packing material to protect it. Use the original
packing box or similar packaging.
POST Routine Description
Note: The following routines are sorted by their test point numbers assigned in the BIOS
code. Their actual orders, as executed during POST, can be quite different.
CodeBeepsPOST Routine Description
02hVerify Real Mode
03hDisable Non-Maskable Interrupt (NM)
04hGet CPU type
06hInitialize system hardware
08hInitialize chipset with Initial POST values
09hSet IN POST flag
0AhInitialize CPU registers
0BhEnable CPU cache
0ChInitialize caches to initial POST values
0EhInitialize I/O component
0FhInitialize the local bus IDE
10hInitialize Power Management
11hLoad alternate registers with initial POST values
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CodeBeepsPOST Routine Description
12hRestore CPU control word during warm boost
13hInitialize PCI Bus Mastering devices
14hInitialize keyboard controller
16h1-2-2-3BIOS ROM Checksum
17hInitialize cache before memory autosize
18h8254 timer initialization
1Ah8237 DMA controller initialization
1ChReset Programmable Interrupt Controller
20hTe s t D RA M r ef re s h
22hTest 8742 Keyboard Controller
24hSet ES segment register to 4 GB
26hEnable A20 line
28hAutosize DRAM
29hInitialize POST Memory Manager
2AhClear 512 KB base RAM
2ChRAM failure on address line xxxx*RAM failure on data
bits xxxx* of low byte of memory bus
2EhEnable cache before system BIOS shadow
2FhRAM failure on data bits xxxx*of high byte memory bus