White Paper
August 2001
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Prepared by:
Software En gineering and
Marketing
Compaq Computer Corporation
Contents
Introduction................................. 3
Tested Products ......................... 3
Installation tips for Service
Pack 2....................................... 4
Known Anomalies....................... 4
Power Management.................. 4
UPDATES IN SP2........................ 6
INSTALLATION GUIDE............... 7
SYSTEM REQUIREMENTS...... 7
Using the Integrated
Installation Method to Install
Windows 2000 and Service
Pack 2.......................................... 7
Software Delivery........................ 8
Compaq Support Software
CD ............................................. 8
Compaq Worldwide Web
Site and Download Facility........ 8
Frequently Asked Questions... 10
References................................ 10
Microsoft Windows 2000 Service
Pack 2 on Compaq Deskpro,
iPAQ and Armada
Abstract:
provided by Compaq for Microsoft Windows 2000 Professional and
Service Pack 2 on Compaq
products.
Service Pack 2 (SP2) is the latest and most comprehensive update
available for Microsoft® Windows 2000®. SP2 is cum ulat iv e,
featureless, and requires no previous Service Pack to execute its selfcontained installation. SP2 is not considered a required upgrade; we
recommend that each customer review SP2’s documentation, and
then determine whether to deploy SP2 based on individual company
needs.
For details on Compaq’s overall operating system strategy, operating
system features, and the installation of additional Service Packs,
please refer to the
and Notebook Platforms
This document focuses on the testing and support
Deskpro
™,
iPAQ
™ &
Armada
Operating System Support for Compaq Desktop
White Paper, available October 2001.
™
This document is intended for Compaq personnel and customers
needing information on for Microsoft Windows 2000 Professional
and Service Pack 2 on Compaq
Deskpro
™,
iPAQ
™ &
Armada
™
products, and applicable programs on selected Compaq products.
Microsoft Windows 2000 Service Pack 2 on Compaq Deskpro, iPAQ and Armada 2
Notice
© 2001 Compaq Computer Corporation
Compaq, the Compaq logo, Deskpro and Armada Registered in U.S. Patent and Trademark Office. Evo,
iPAQ and SoftPaq are trademarks of Compaq Information Technologies Group, L.P. in the United States
and other countries.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and
other countries. Intel and Pentium are trademarks of Intel Corporation in the United States and other
countries. All other product names mentioned herein may be trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information
in this document is provided “as is” without warranty of any kind and is subject to change without notice.
The warranties for Compaq products are set forth in the express limited warranty statements accompanying
such products. Nothing herein should be construed as constituting an additional warranty.
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Microsoft Windows 2000 Service Pack 2 on Compaq Deskpro, iPAQ and Armada 3
Introduction
For years, Compaq has remained committed to supporting our customer’s operating system
needs. As new operating systems and service packs are introduced, Compaq engineering teams
perform testing to verify compatibility on Compaq products. This allows our customers the pick
the operating system and service pack that best suits their computing environment.
Compaq is committed to maintaining stability and consistency across commercial product lines.
Since SP2 is not a required upgrade, Compaq recommends that each customer review the SP2
documentation and decide whether to deploy SP2 based on individual company needs. Compaq is
dedicated to providing customers who may choose to deploy SP2 with a smooth transition by
ensuring that SP2 is tested across a variety of configurations for the Deskpro, Armada, Prosignia
and Workstation systems.
This white paper provides a list of tested products and, where applicable, known anomalies when
using SP2.
Tested Products
Systems on which Windows 2000 with Service Pack 2 have been tested include:
•
Workstations
•
•
•
•
•
•
•
•
Desktops
•
•
•
•
•
•
Professional Workstation AP200
Professional Workstation AP250
Professional Workstation AP400
Professional Workstation AP500
Professional Workstation AP550
Professional Workstation SP700
Professional Workstation SP750
Deskpro 2000, 4000, 4000s, 6000 Series
Deskpro EP, EN, EN SFF Series (BX)
Deskpro EP, EN, EN SFF Series (i810)
Deskpro EP, EN, EN SFF, EC Series (i810e)
Deskpro EX, EXS Series (i815)
Deskpro EN, EN (sff), EN (sff-v), EN (sff-na) Series (i815e)
•
•
•
•
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Deskpro EN, EN SFF Series (i820)
iPAQ, iPAQ Legacy-Free (i810e)
iPAQ, iPAQ Legacy-Free (i815e)
Deskpro EXS Series (850)
Microsoft Windows 2000 Service Pack 2 on Compaq Deskpro, iPAQ and Armada 4
•
Desktops (continued)
•
Prosignia 310, 320, 340
•
Deskpro Workstation AP240
•
Deskpro Workstation 300
•
Notebooks
•
Evo Notebook N400c
•
Armada 110
•
Armada E700
•
Armada M700
•
Armada M300
•
Armada E500
•
Armada V300
•
Armada 7400/7800
•
Armada 1500c
•
Armada 1750
•
Armada 3500
Installation tips for Service Pack 2
When installing Service Pack 2, Compaq recommends the following considerations be made:
•
If you have sufficient Hard Drive space we recommend that you accept the option to
“Backup files necessary to uninstall this Service Pack at a later time” during the SP2
installation.
Known Anomalies
Power Management
Anomaly
System standby issues occur on certain Compaq Deskpro systems.
Description:
This issue occurs with all Nvidia cards running native Windows 2000 Nvidia drivers on systems
with 686P2 & 686P3 ROM BIOS. The results vary depending on which BIOS version is used.
Using BIOS version 2.08 or higher, systems will only enter S1 standby state. Using BIOS version
2.04, systems will enter S3 standby, but hang when resuming.
:
Systems Affected:
Deskpro EN, Deskpro EN (sff), Deskpro EN (sff-v), using the 815e chipset.
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Microsoft Windows 2000 Service Pack 2 on Compaq Deskpro, iPAQ and Armada 5
Video Adapters Affected:
Nvidia Synergy III, Nvidia Gloria III, Nvidia G400 Pro, NvidiaM64 32MB, Nvidia M64 TNT2
16MB, Nvidia nV10 32MB, Nvidia NV15, Nvidia Riva TNT2, Nvidia Riva TNT2 8MB, Nvidia
TNT Pro, Nvidia TNT2 Pro, and Nvidia Vanta
Resolution:
This issue is not resolved with Windows 2000 SP1 or SP2.
This issue is not seen after upgrading the nVIDIA Video Drivers for Windows 2000. The drivers
can be found on Compaq.com web site http://www.compaq.com/support/files.
Anomaly
System Hibernation issues may occur on certain Compaq Armada docking bases.
:
Description:
Hibernation is not supported in legacy docking bases. System may hang when resuming.
Systems Affected:
Armada 7400, 7800, E700 and M700 models.
Docking Bases Affected:
ArmadaStation I and II.
Resolution:
Customers are advised not to hibernate when using the affected products.
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Microsoft Windows 2000 Service Pack 2 on Compaq Deskpro, iPAQ and Armada 6
UPDATES IN SP2
This section outlines some of the Key Updates of Windows 2000 Service Pack 2.
Summary:
Service Pack 2 (SP2) is a collection of updates that improve the performance of Windows 2000.
The main areas addressed by SP2 are:
•
Application and hardware compatibility
•
Windows 2000 setup
•
Operating system reliability
•
Security, including the latest updates for known Windows 2000 security issues
For more information, reference:
http://www.microsoft.com/windows2000/downloads/servicepacks/sp2/default.asp
Some of the key SP2 enhancements are listed below.
Application and hardware compatibility features added
•
Support for ATA 100 (Mode 5) for IDE hard disks. All ATA 100 IDE hard disks that are
used with Windows 2000 default to ATA 66 (Mode 4).
Operating System Reliability issues addressed
•
16-bit PC Card devices that rely on interrupt sharing may not work with Windows 2000
when your computer resumes from Suspend mode.
•
After a computer resumes from hibernation. Universal Serial Bus (USB) devices may be
missing.
Windows 2000 Setup issues addressed
•
When you use Remote Installation Service (RIS) to install an operating system on a
legacy-free computer, RIS takes much longer to install the operating system than it takes
to install the operating system on a computer that is not legacy free.
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Microsoft Windows 2000 Service Pack 2 on Compaq Deskpro, iPAQ and Armada 7
INSTALLATION GUIDE
SYSTEM REQUIREMENTS
Operating System.
•
Windows 2000 Professional, Windows 2000 Server, or Windows 2000 Advanced Server
Disk Space.
•
The recommended space requirements depend on whether you install the Service Pack from
the CD or from Microsoft’s Web site. The Web download requires additional space to store
the files which are normally stored on the Service Pack CD. For details see Space
Requirements for the Service Pack listed in the htm file on the Windows 2000 SP2 CD or
SP2 stand alone CD.
Installing from the Service Pack 2 CD Stand Alone.
IMPORTANT: Compaq recommends that the user read through the READMESP.HTM file
included on the SP2 CD before installing SP2 on their system.
This method starts W2ksp2.exe from the CD by means of the autorun.
1. Insert the Service Pack 2 CD into your CD-ROM drive.
2. If a Web page opens in your browser, select from the Contents area
Pack 2.”
If a Web page does not automatically open when you insert the CD, explore the cd and
click on the W2ksp.exe or from a command prompt type d:\w2ksp.exe where D:\
represents your CD-ROM drive.
If Setup prompts you to download or to save it to disk, click Run this program from its
current location, and then click OK.
3. Follow the instructions that appe ar.
“ Install Service
Using the Integrated Installation Method to Install
Windows 2000 and Service Pack 2
The integrated service pack includes the original Windows 2000 product integrated with the
Service Pack 2 files. The Service Pack 2 files that are part of this integrated service pack are a
collection of updates for Microsoft Windows 2000. So, if you use this CD to install Windows
2000, you are also automatically installing Service Pack 2 (SP2).
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Microsoft Windows 2000 Service Pack 2 on Compaq Deskpro, iPAQ and Armada 8
Important
•
After you install the integrated service pack, your system security is set to a high
encryption level (128-bit) in order to offer better online and local security and bring your
system on par with the new worldwide standard of 128-bit encryption. After you install
the integrated service pack, you cannot revert to 56-bit encryption on your system.
•
You cannot uninstall a service pack that you install as an integrated service pack.
Important
You cannot use this Windows 2000 integrated installation to update Windows Millennium
Edition, Windows 2000 Professional, Windows 2000 Server, Windows 2000 Advanced Server,
Windows 2000 Datacenter Server, or Windows 2000 with Server Appliance Kit.
For more information about this issue, go to http://www.betaplace.com.
•
The Setup.exe program supports a new installation that integrates the Service Pack with
the Windows 2000 installation. You no longer need to perform separate installations of
the operating system and the Service Pack.
Software Delivery
Delivery methods for software updates available for Compaq commercial computers include:
•
Compaq Support Software CD
•
Compaq Worldwide Web Site and Download Facility
Compaq Support Software CD
The Compaq Support Software CD (SSCD) includes updated drivers and utilities for Compaq
commercial notebook, desktop, and workstation computers. Key drivers and utilities for Deskpro
and Armada computers are included on the Compaq SSCD. The user interface is in English,
French, Italian, German, Spanish, and Japanese. The Compaq SSCD is updated regularly and is
available either through an annual subscription or as a one-time purchase. Subscriptions can be
purchased through Compaq Customer Support or from a Compaq authorized dealer.
Compaq Worldwide Web Site and Download Facility
Individual drivers and utilities can be downloaded, in the form of SoftPaqs, from the Compaq
Download Facility or from the Compaq Web site at http://www.compaq.com/support/files or
ftp://ftp.compaq.com. SoftPaqs provide a distribution method for driver and ROM updates and
product software enhancements. Multiple files and bootable diskettes can be distributed
conveniently and electronically through diskettes or the Web.
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Microsoft Windows 2000 Service Pack 2 on Compaq Deskpro, iPAQ and Armada 9
Table 1 lists the
SoftPaq
TM
files that are currently available. Refer to the Compaq Web site
regularly for updates.
Table 1. SoftPaq Descriptions
SoftPaq Description
3Com Etherlink 10/100 PCI NIC Supports PCI NIC that is used in select Armada docking station models
3Com Global Mini PCI 56K (V.90) Modem Enables the internal modem device on select E700 and M700 models
Adaptec Ultra160 SCSI Drivers Enables Compaq/Adaptec Ultra160(29160 and 29160N) SCSI Controllers in sel ect
Altiris Express Client Enables software deployment, configuration, and migration
BioLogon Security System Drivers Provides drivers for Fingerprint Identific ation hardware
CardWare (Notebooks) Enables hot-plug capability and CardBus support under Windows NT 4.0
Compaq ActiveUpdate Web based tool that provides early notification & delivery of software updates
Compaq Application Installer Provides a convenient method for installing preloaded software
Compaq Check Dock Utility (Notebooks) Identifies supported docking stations for V300 models
Compaq Internal 56K PCI Modem Driver Enables the internal modem device on select Deskpro models
Compaq Internet Favorites Includes Internet shortcuts for regional Compaq sites
Compaq Knowledge Center Software Web based tool that provides on-line resolution of technical issues.
Deskpro ATA-100 Hard Drive Support Support for ATA-100 (Mode 5) on select Deskpro models running Windows 2000 with
Deskpro Intel 815 Chipset Support Support for Intel Chipsets under Windows operating systems
Diagnostics Provides tools to test hardware components
Easy Access Buttons Software Enables the use of integrated Easy Access buttons
Easy Point IV (Notebooks) Provides added functionality for the pointing stick device
Hot Key Support (Notebooks) Allows users to quickly access BIOS and operating system features
Insight Management Agents Provides asset management, security features, and alerting capabilities
Insight Management Web Agents Provides Web-based asset management, security features, and alerting capabil it i es
Audio Driver (ADI, Creative Labs, ESS, Intel) Enables the integrated audio hardware
Logitech MouseWare Software Provides added functionality for the Logitech pointing devices
Lucent 56K v.90 Win Modem Driver Enables the Lucent modem on select Deskpro models
Mini PCI Communications Support
and Drivers (Notebooks)
MultiBay Plug and Play Manager
(Notebooks and iPAQ)
Netflex-3 Ethernet Drivers (Notebooks) Enables the integrated network adapter on ArmadaStation I and II
Power Management (Notebooks) Allows users to customize power requirements of the computer to maximize battery life
Power Management Enhancements (Notebooks) Increases battery life by managing SMART drive data collection
Video Drivers (ATI, Intel, Matrox, NVIDIA) Enables the video hardware
Remote Management Enables system administrators to update client ROM and setup over the network
Security Management (Notebooks) Allows users to access Compaq security options
Synaptics TouchPad Driver (Notebooks) Provides added functionali t y for the TouchPad pointing devic e
System Enhancements Provides users with an easy-to-install compilation of operati ng system enhancem ents
System ROMPaq Updates System ROM BIOS (Read Only Memory/Basic Input Output System)
Deskpro models
SP1 (Note: ATA-100 support is included with SP2)
Enables internal modem and modem/NIC combination devices and supports Intel PCI
NIC that is used in select Armada docking station models
Provides support for MultiBay devices in the computer and docking base
and set up hibernation functionality
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Microsoft Windows 2000 Service Pack 2 on Compaq Deskpro, iPAQ and Armada 10
Frequently A sked Questions
Should I upgrade to Service Pack 2?
Each customer’s computing environment is different. While a number of enhancements have
been provided with SP2, these may not improve performance for all customers. Compaq and
Microsoft recommend that each customer review SP2’s documentation, and then determine
whether to deploy SP2 based on specific needs.
Do I need to reinstall the Service Pack if I change system drivers?
No, unlike Windows NT you do not need to reinstall the service pack after changing system
drivers or network protocols.
References
For the Windows 2000 Service Pack 2 FAQ from Microsoft, visit:
http://www.microsoft.com/windows2000/support/issues/sp2faq.asp
For comprehensive online support, visit the Compaq Web site at:
http://www.compaq.com
For international information, visit the Compaq Web site at:
http://www.compaq.com/corporate/overview/world_offices.html
Table 1. Departments and Telephone Numbers for Canada and the United States
Department Telephone Numbers
Consumer Direct 1-800-888-0220
Compaq DirectPlus 1-800-888-5858 (U.S.)
Compaq Partner Direct 1-800-888-5874
Compaq Reseller Locator 1-800-345-1518 (Option 3)
Compaq Canadian Reseller Locator and Product Literature 1-800-567-1616
Diskette Fulfillment (backup diskettes for preinstal l ed soft ware) 1-800-952-7689 (U.S.)
Compaq Product Information 1-800-345-1518 (U.S.)
Compaq Technical Support 1-800-OK-COMPAQ (U.S. and Canada)
1-800-349-8498 (Canada)
1-800-567-1616 (Canada)
1-800-652-6672
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