Honeywell PX940A00100000300 User Manual
PX940
High Performance Industrial Printer
User Guide
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TABLE OF CONTENTS
Customer Support ........................................................................................................................ ix
Technical Assistance ............................................................................................................. ix
Product Service and Repair ................................................................................................ ix
Limited Warranty .................................................................................................................... ix
Chapter 1 - Get Started ....................................................................................1
Features ............................................................................................................................................. 1
Full Touch Display ................................................................................................................... 1
Print Button................................................................................................................................ 1
Ready Screen............................................................................................................................. 2
Main Menu ................................................................................................................................. 3
Navigate the Main Menu ...................................................................................................... 4
Wizards............................................................................................................................................... 4
Printing Wizard......................................................................................................................... 5
Communications Wizard ...................................................................................................... 5
Calibration Wizard................................................................................................................... 5
Printer Command Languages................................................................................................... 6
Autosense ...................................................................................................................................6
Fingerprint.................................................................................................................................. 6
Intermec Printer Language (IPL) ......................................................................................6
ZPL Simulator (ZSim)............................................................................................................. 7
DPL Simulator (DSim) ...........................................................................................................7
Access the Printer Web Page .....................................................................................................7
Set the Printer Command Language ..................................................................................... 7
From the Printer Web Page.................................................................................................. 7
PX940 User Guide i
From the Main Menu ..............................................................................................................8
Chapter 2 - Set Up the Printer ........................................................................9
Power Up the Printer......................................................................................................................9
Calibrate the Touch Screen......................................................................................................10
To calibrate the screen from the website: .................................................................... 10
About the Media ........................................................................................................................... 10
Load Media for Tear-Off Printing ...................................................................................10
Load Media for Rewind Printing .....................................................................................14
Load Media for Peel-Off Printing ...................................................................................15
Load Fanfold Media ............................................................................................................. 16
About the Ribbon .........................................................................................................................16
Load Ribbon ............................................................................................................................ 17
Print a Test Label...................................................................................................................18
Printhead Pressure and Toggle Position............................................................................ 19
Pressure Adjustment ...........................................................................................................19
Toggle Position Adjustment..............................................................................................19
Chapter 3 - Connect the Printer.................................................................. 21
Connect the Printer to Your PC ..............................................................................................21
Connect the Printer Using a Serial Cable....................................................................21
Connect the Printer Using a USB Cable.......................................................................21
Connect the Printer to Your Network ...................................................................................21
Connect the Printer to an Ethernet Network..............................................................22
................................................................................................................................................22
Configure Bluetooth Communications from the Web Page ................................ 23
Configure Bluetooth Communications from the Main Menu............................. 23
Printer Drivers ...............................................................................................................................23
Install Printer Drivers...........................................................................................................24
Install Authentication Certificates .................................................................................24
USB Host Port ...............................................................................................................................25
Connect a USB Device......................................................................................................... 25
Chapter 4 - Configure the Printer............................................................... 27
Printer Configuration Menus..................................................................................................27
ii PX940 User Guide
Printing Menu.........................................................................................................................28
System Settings Menu ........................................................................................................29
Verifier Menu...........................................................................................................................29
Alert Menu ................................................................................................................................30
Printer Configuration...........................................................................................................30
Restrict Access to the Main Menu ..................................................................................30
Access the Printer Web Page ............................................................................................31
Printer Webpage User Name and Password...............................................................31
Configure the Printer from the Web Page..........................................................................31
Configure the Printer with Honeywell PrintSet 5 ............................................................32
Configure the Printer with Programming Commands..................................................32
Uploading from the Web Page .........................................................................................33
Uploading from a USB Storage Device .........................................................................33
Change Background Image for the Ready Screen..........................................................34
Printer Profiles...............................................................................................................................35
Save a Printer Profile from the Web Page....................................................................35
Load a Printer Profile from the Web Page ...................................................................35
Save a Printer Profile from the Main Menu.................................................................36
Load a Printer Profile from the Main Menu ................................................................36
Load a Printer Profile Using Programming Commands........................................36
Install a Configuration File from a USB Storage Device........................................37
Export a Configuration File to a USB Storage Device.............................................37
Menu Shortcuts ............................................................................................................................38
Create Menu Shortcuts .......................................................................................................38
Customize the Printer Web Page...........................................................................................39
Chapter 5 - About the Verifier ......................................................................41
Setting up the Verifier.................................................................................................................41
Webpage ...................................................................................................................................42
Front Panel...............................................................................................................................42
Verifier License .............................................................................................................................42
Calibration ......................................................................................................................................42
Verifier Calibration Card .....................................................................................................42
PX940 User Guide iii
Verifier Settings ............................................................................................................................ 43
Verification Type ....................................................................................................................43
Passing Grade.........................................................................................................................43
Aperture ....................................................................................................................................43
Retries........................................................................................................................................44
Verification Failure Action .................................................................................................44
Save Failed Label Images ..................................................................................................44
Void Pattern.............................................................................................................................44
Print Modes and Speed.......................................................................................................44
Barcode Symbologies Supported ...................................................................................45
Barcode Orientations...........................................................................................................45
Barcode Size Supported .....................................................................................................45
Verification Length...............................................................................................................45
Maximum Number of Barcodes per Label..................................................................45
Printing Behavior after Error Recovery.........................................................................46
Printing Behavior after Recovered from error above: .............................................46
Printing Errors........................................................................................................................47
Unsupported Barcode Behavior......................................................................................48
Example:.............................................................................................................................48
Verification Failed Error Handling..................................................................................48
Failed Label Image File ...............................................................................................49
USB Thumbdrive............................................................................................................. 49
Reporting and Statistics.....................................................................................................50
Report Formats ......................................................................................................................51
Individual Report ................................................................................................................... 51
Report Header.................................................................................................................52
Barcode Information............................................................................................................53
All Supported 1D Barcodes Overall Parameters.......................................................54
2D Barcode, Datamatrix Overall Parameters.............................................................55
1D barcode 10 line Profile Grading Parameters.......................................................57
Summary Report ...................................................................................................................58
Restore Default Verification Files ...................................................................................58
Fingerprint Command.........................................................................................................59
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Chapter 6 - Troubleshooting.........................................................................61
System Information.....................................................................................................................61
Statistics....................................................................................................................................61
Printer Odometer .........................................................................................................................62
Maintenance Alerts .....................................................................................................................62
Set Alerts ...................................................................................................................................62
Alert Notifications .................................................................................................................63
Error Alerts and Solutions ..................................................................................................64
Verifier Error Alerts and Solutions ..................................................................................65
Troubleshoot Printer Problems and Find Solutions.......................................................65
Print Quality Problems ........................................................................................................65
Verifier Problems ...................................................................................................................67
Networking Problems ..........................................................................................................68
Restore Printer Defaults............................................................................................................68
Restore Defaults from the Printer Web Page..............................................................68
Restore Defaults from the Main Menu .........................................................................69
Restore Defaults with a Hardware-Based Reset .......................................................69
Upgrade the Printer Firmware ................................................................................................69
Upgrade Firmware from the Printer Web Page..........................................................70
Upgrade Firmware from a USB Storage Device ........................................................70
Chapter 7 - Maintenance...............................................................................71
Clean the Printer...........................................................................................................................71
Clean the Printhead..............................................................................................................71
Clean the Front Sensor (PX940A) ...................................................................................72
Clean the Verifier (PX940V)...............................................................................................72
Clean the Media Path...........................................................................................................73
Clean the Exterior of the Printer......................................................................................73
Replace the Printhead................................................................................................................73
Replace the Platen Roller..........................................................................................................74
Printhead Pressure and Toggle Adjustment .....................................................................75
Pressure Adjustment............................................................................................................75
Label Taken Sensor Calibration.......................................................................................76
Label Gap and Black Mark Sensor Adjustments ......................................................76
PX940 User Guide v
Chapter 8 - Product Specifications............................................................. 77
Printer and Environmental Specifications ........................................................................77
Supported Command Languages ........................................................................................77
Media Sensors ..............................................................................................................................77
Network Services.......................................................................................................................... 78
Fonts ................................................................................................................................................. 78
Resident Fonts........................................................................................................................78
Downloadable Fonts ............................................................................................................80
Supported Font Types .........................................................................................................80
Bar Code Symbologies ........................................................................................................ 81
1D Bar Code Symbologies...........................................................................................81
2D Bar Code Symbologies...........................................................................................81
Graphic File Types.................................................................................................................82
Appendix A - Default Settings...................................................................... 83
Communications Settings .......................................................................................................83
Serial Port.................................................................................................................................83
Ethernet ....................................................................................................................................84
Bluetooth Settings ......................................................................................................................84
Media Settings..............................................................................................................................85
Print Quality Settings.................................................................................................................87
System Settings............................................................................................................................88
General System ......................................................................................................................88
Display and Audio Settings ...............................................................................................89
System I/O ...............................................................................................................................89
System Network Services ................................................................................................... 90
Verifier Settings......................................................................................................................91
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Verification Type..............................................................................................................91
Passing Grade .................................................................................................................92
Aperture ..............................................................................................................................93
Retries..................................................................................................................................94
Verification Failure Action ...........................................................................................95
Save Failed Label Images ...........................................................................................96
Void Pattern ......................................................................................................................96
Maintenance Alerts...............................................................................................................97
Appendix B - Print Labels with INPrint.......................................................99
The INPrint Page ..........................................................................................................................99
Print INPrint Labels..............................................................................................................99
Appendix C - Accessory Installation Instructions ................................. 101
Verifier Calibration Card.........................................................................................................101
Handling Instructions.......................................................................................................101
PX940 User Guide vii
viii PX940 User Guide
Customer Support
Technical Assistance
To search our knowledge base for a solution or to log in to the Technical Support
portal and report a problem, go to www.hsmcontactsupport.com.
For our latest contact information, see www.honeywellaidc.com/locations.
Product Service and Repair
Honeywell International Inc. provides service for all of its products through service
centers throughout the world. To obtain warranty or non-warranty service, return
your product to Honeywell (postage paid) with a copy of the dated purchase
record. To learn more, go to www.honeywellaidc.com and select Service & Repair at
the bottom of the page.
Limited Warranty
For warranty information, go to www.honeywellaidc.com and click Get Resources >
Product Warranty.
PX940 User Guide ix
x PX940 User Guide
CHAPTER
1
Features
GET STARTED
The PX940 series industrial printer includes both PX940 productivity version
(PX940A) and PX940 Verifier version(PX940V) with integrated barcode verification
module.
Both PX940A and PX940V printers are rugged label printers that include
integrated USB, RS-232, and Ethernet interfaces. You can connect the printers to a
single PC, a wired network, or a wireless network.
• Print speed of up to 14 ips.
• USB host port for connecting storage devices, scanners, or keyboards.
• USB device port to connect to a PC.
• Support for printer programming languages including Fingerprint (FP), Direct
Protocol (DP), Intermec Printer Language (IPL), Zebra Printer Language (ZPL),
and Datamax Printer Language (DPL).
Full Touch Display
The front panel has a 3.5 inch full-touch screen that supports touch input with
fingers, gloved hands, or a stylus.
Print Button
PX940 User Guide 1
Use the Print button to feed media, pause print jobs, and print.
Ready Screen
Printer State Print Button Action
Startup Press the Print button during startup to enter Calibration mode or to restore
defaults if the printhead is lifted.
Ready Press the Print button to advance the media.
If the print key feature is on, press the Print button to reprint the last job.
Press and hold the Print button to calibrate the media sensors.
Printing Press the Print button to stop or pause printing. The printer stops after
completing the current label.
Paused Press the Print button to resume printing.
Error Press the Print button to advance the media.
The Ready Screen appears when the printer is powered on and has completed its
startup process.
Note: The icon for WiFi status appears only when the optional WiFi module is installed.
By default, the information bar at the bottom of the screen shows the printer command language and the printer IP address. You will see the time and current date
only if the real time clock (RTC) is installed. You can customize the screen to show
different types of information.
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The status bar at the top of the screen includes these icons:
Icon Name Description
Main Menu Press the icon to view the main menu for your printer.
Main Menu
Communications
Printing
Bluetooth
Back
Press the icon to view communications information for your
printer.
Press the icon to view specific printer information.
Press the icon to view Bluetooth information for your printer.
Press this icon to navigate back through the printer menus.
On the printer Ready screen, press to view the Main Menu.
Note: If you create menu shortcuts, the Main Menu is replaced by the Quick Choices menu.
Press a button to select the Programs, Settings, Tools, or Wizards menu.
• Programs displays a list of programs installed on the printer. This list includes
utility programs provided as part of the firmware and programs you have
installed. Programs appears in the Main Menu only if the printer is using
Fingerprint or Direct Protocol as the command language.
• Select Settings to view and change printer settings.
• Select Tools to print test labels, manage a connected USB storage device,
restore printer default settings, or save and load printer profiles.
• Select Wizards to see a list of wizards that help you configure printing or
communication settings, or calibrate the media sensors.
Note: The printer cannot print while the Main Menu is showing. Exit the Main Menu and
return to the Ready screen to begin printing.
PX940 User Guide 3
Navigate the Main Menu
Use the status bar buttons to navigate between menus in the Main menu and save
changes.
Button Description
Returns to the Main menu
Goes back one level in the menu
Returns to the Ready screen
Moves between options in a settings menu
Moves to additional options not viewable in the menu
Bluetooth: Gives the device name and device address
Information: Gives Communications information such as
ethernet, serial, and usb
Printer Information
Note: Use the horizontal scroll bar for settings with additional options.
Wizards
The full touch printer includes several wizards you can use to quickly set up your
printer. You can start all of the wizards from the Main menu except for the startup
wizard. The startup wizard appears the first time you turn on the printer and after
the printer has been reset to the factory default state.
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Printing Wizard
Wizard Description
Media Loading Guide Shows how to load media.
Ribbon Loading Guide (TTR printers only) Shows how to load ribbon.
Media Setup Select media and printing type (DT or TTR), media width, length, and X-
Print Quality Prints a series of labels to determine the best print quality setting.
Communications Wizard
Wizard Description
Line Analyzer Logs all incoming data on all communications channels and saves the
Calibration Wizard
Wizard Description
margin, Start and Stop Adjust values, and print speed.
data to a log file. For experienced users.
Media Calibrates all media sensors and shows current print settings.
Verifier Calibrates the Verifier. (for PX940V only)
Label Taken Sensor Calibrates the label taken sensor used with the label dispenser. Available
when the label taken sensor is installed.
Date and Time Calibrates the date and time.
Screen Calibrates the touch screen.
PX940 User Guide 5
Printer Command Languages
A printer command language is a set of instructions that controls printer functions:
• Configure the printer.
• Return the status of the printer.
• Control peripheral devices.
• Format a label or receipt for printing.
The printer supports these command languages and language simulator support
options:
• Autosense
• Fingerprint
• Intermec Printer Language (IPL)
• ZPL Simulator (ZSim)
• DPL Simulator (DSim)
Autosense
Autosense allows the printer to automatically sense from label to label, the
incoming data stream and its language, and print each label accordingly.
Fingerprint
Fingerprint is a BASIC-inspired general purpose printer language. Use Fingerprint
to design custom label formats and write printer application software. If you plan
to run Smart Printing applications directly on the printer, without connecting to a
PC, select Fingerprint as your printer command language. For more information,
see the Fingerprint Command Reference.
Fingerprint is the default printer command language.
Intermec Printer Language (IPL)
IPL is a host-based printer command language. Use IPL to design, modify, and
download label formats; write printer application software; and configure the
printer. If you are sending IPL label files to the printer, select IPL as your printer
command language. For more information, see the IPL Command Reference.
Note: IPL can be supported on 200dpi and 300dpi printer only
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ZPL Simulator (ZSim)
ZSim (ZPL command language simulator) interprets Zebra™ programs (ZPL II or
later) without requiring any host programming changes. If you are sending ZPL
label files to the printer, select ZSim as your printer command language. For more
information, see the ZSim Command Reference.
DPL Simulator (DSim)
DSim (DPL command language simulator) interprets Datamax™ data streams
without requiring any host programming changes. If you are sending DPL label
files to the printer, select DSim as your printer command language. For more information, see the DSim Command Reference.
Access the Printer Web Page
1. Open a browser window on your PC.
2. In the location or address bar, type the printer IP address and press Enter.
The printer web page appears.
3. Click Login. The login page appears.
You will be prompted for a user name and password. The default username is itad-
min and the default password is pass.
Set the Printer Command Language
You can use one of these methods to change the printer command language:
• From the printer Web Page
• From the Main Menu
• PrintSet 5
From the Printer Web Page
To set the command language from the printer web page, you need to turn on the
printer and connect to your network.
1. Make sure that the printer has media and ribbon (if necessary) installed.
2. Open a browser window on your PC.
3. In the location or address bar, type the printer IP address and press Enter. The
printer web page appears.
4. Click Login. The login page appears.
PX940 User Guide 7
5. Type your Username and Password and click Login. The default username is
itadmin and the default password is pass.
6. Click the Configure tab.
7. Click System Settings > General.
8. Select the printer command language you want to use from the Command
Language list, and then click Save.
9. Click the Services tab.
10. Click Reboot Printer, and then click Reboot. The printer restarts in the
command language you selected.
From the Main Menu
You can use this procedure to change the printer command language from the
Main Menu.
1. From the Ready screen, press the Main Menu button.
2. From the Main Menu, press Settings > System Settings > General.
3. Scroll down until you reach Command Language.
4. Select your desired command language.
5. Turn the printer off and then on. The printer starts up in the command
language you selected.
8 PX940 User Guide
CHAPTER
2
SET UP THE PRINTER
This section contains information about loading media and ribbon, printing a test
label, calibrating the full touch screen, and adjusting the printer.
Power Up the Printer
The full touch printer goes through a startup wizard the first time you turn on the
power.
1. Connect one end of the power cord to the back of the printer and plug the other
end to AC power.
2. Press the power switch to turn on the printer.
3. As the printer starts up, a progress bar appears, then the startup wizard
appears.
4. Follow the steps on the touch screen to complete the start up wizard.
PX940 User Guide 9
Calibrate the Touch Screen
You can calibrate the screen from the printer website or from the touch panel on
the printer.
To calibrate the screen from the website:
To access the website, make sure your printer is connected to the same network as
your computer.
1. Open your browser and type the printer IP address into the web address bar.
2. In the menu section, click on Services > Screen Calibration. If you are
prompted to login, the temporary username is itadmin and the password is
pass.
3. Click on the blue Screen Calibration button, this will engage the touch panel
to start screen calibration.
• When the small square appears on the front touch panel of the printer, touch
the square and continue to touch the square until the printer beeps.
4. Once calibration is complete, your touch screen will automatically return to the
Ready screen.
Note: Typical screen calibration consists of five touches (one in each corner and one in the
middle of the screen)
About the Media
The printers can print on labels, tickets, tags, and continuous stock. The procedure
you use to load media depends on how you are operating the printer and the
options you have installed.
Load Media for Tear-Off Printing
Tear-off printing is applicable to media with perforation. Printed labels, tickets, and
other printed media are manually torn from the front of the printer. These of media
can be used for tear-off printing:
• Non-adhesive continuous stock
• Self-adhesive continuous stock with liner
• Self-adhesive labels with liner
• Tickets with gaps, with or without perforations
• Tickets with black marks, with or without perforations
To load media for tear off printing:
10 PX940 User Guide
1. Open the media cover and remove the rewind plate (if installed).
2. Turn the printhead lift lever counterclockwise to raise the printhead or verifier
arm.
3.
print head arm lifted verifier arm lifted
4. Load a media roll onto the media supply hub. Make sure you push the roll all
the way against the inner wall of the printer and adjust the edge guide and the
dancer guide to hold the media in place.
PX940 User Guide 11
5. Route the media through the print mechanism, through the front sensor
(PX940A) or verifier module (PX940V)
6. Adjust the media and dancer guides to hold the media in place.
Note: There is a media guide that is located near the printhead. It is recommended to adjust
the media guide all the way to the right in order to insert the media. If not, it can be
difficult to load the media.
12 PX940 User Guide
7. Turn the printhead lift lever clockwise to close the printhead and lower the
front sensor/verifier arm and click into place.
print arm in place verifier arm in place
8. Press the Print button to advance the media.
9. Adjust the label gap and black mark sensor. The sensor blue LED should line
up with the center of the media.
10. Close the media cover.
PX940 User Guide 13
Load Media for Rewind Printing
Follow steps 1-9 from Load Media for Tear-Off Printing, then:
1. Assemble the rewinder plate back to the printer.
2. Round the media through the rewinder plate.
3. Insert the media in the opening between the label dispenser and the platen
roller.
4. Route the media around the media rewinder.
14 PX940 User Guide
5. Push the Rewind/Liner Take-Up knob into closed position.
6. Put media roll holder in place
7. Go to Main Menu > Setting > Printing > Media > Printing Mode, select
Rewind from the list
Load Media for Peel-Off Printing
Follow steps 1-9 from Load Media for Tear-Off Printing, then:
1. Insert the media in the opening between the label dispenser and the platen
roller.
2. Round the liner around the media rewinder.
PX940 User Guide 15
3. Pull the liner tight and push the Rewind/Liner Take-Up knob into closed
position.
4. Put media roll holder in place.
5. Go to Main Menu > Setting > Printing > Media > Printing Mode, select
Peel-Off from the list.
Load Fanfold Media
To load Fanfold Media from behind the printer:
To load Fanfold media from bottom access slot:
About the Ribbon
Thermal transfer printing provides a durable printout that is less vulnerable to
chemicals, heat, and sunlight than direct thermal printing. Select a ribbon type
that matches the media you are using and configure the printer for thermal transfer media.
16 PX940 User Guide
Load Ribbon
= Ink out
The printer supports thermal transfer ribbon rolls with the ink-coated side facing
either inward or outward. To determine which type of ribbon you have, place the
ribbon on a piece of paper as shown, and use a pen or other sharp object to scratch
the ribbon. If you see a mark on the paper, your ribbon is wound ink out.
= Ink in
1. Open the media cover.
2. Turn the printhead lift lever counterclockwise to raise the printhead.
3. Slide the ribbon roll onto the ribbon take-up hub.
Note: For ribbon that has the ink wound out, place the ribbon on the supply hub with the
ribbon wound clockwise. For ribbon that has the ink wound in, place the ribbon on the
supply hub with the ribbon wound counterclockwise.
4. Route the ribbon through the print mechanism and pull out approximately 8
inches (20cm) of ribbon leader.
The dotted line in this illustration shows how to load ribbon with the ink wound in.
PX940 User Guide 17
5. Turn the ribbon take-up hub counterclockwise until the ribbon becomes tight
and runs wrinkle-free through the print mechanism.
6. Close the media cover.
Print a Test Label
The first time you turn on the full touch printer or reset to factory defaults, the
printer runs a startup wizard to let you enter basic setup information. After the
startup wizard finishes, the printer enters Ready mode where you can access the
Main Menu and print a test label.
1. Connect the printer to power and turn on the printer.
2. After the startup sequence finishes, the startup wizard begins. Enter all the
information on the wizard screens then tap No when prompted to run other
wizards.
3. From the Ready screen, press to view the Main Menu.
4. From the Main Menu, tap Tools > Test Labels.
5. Select the test label you want to print and tap it.
Your test label prints. If print quality is low, go to Wizards > Printing > Print Quality.
Note: You can use command languages, like Fingerprint, and language simulators, like ZPL
Simulator (ZSim), to create and print labels. For more information, see the command
reference manual for the language.
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