Honeywell Forge Worker Assist User Manual
Honeywell Forge Worker Assist
Worker Assist Mobile User Guide
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Mobile User Guide
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Document ID: DWADOC-X709-en WA
Release Date: February 2021
DISCLAIMER
This document contains Honeywell proprietary information. Information contained herein is to be
used solely for the purpose submitted, and no part of this document or its contents shall be
reproduced, published, or disclosed to a third party without the express permission of Honeywell
International Sàrl.
.While this information is presented in good faith and believed to be accurate, Honeywell disclaims
the implied warranties of merchantability and fitness for a purpose and makes no express
warranties except as may be stated in its written agreement with and for its customer
.In no event is Honeywell liable to anyone for any direct, special, or consequential damages. The
information and specifications in this document are subject to change without notice.Copyright
2021 - Honeywell International Sàrl
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Contents
Chapter 2 - Getting Started 5
2.1 Introduction 5
2.2 Installation 5
2.2.1 Android 5
2.2.2 IOS 6
2.3 Sign In 6
2.4 Understanding User Interface 8
2.5 Status Change 8
2.6 Sign Out 9
Chapter 3 - Forgot Password 11
Chapter 4 - Managing Contacts 12
4.1 Viewing All Contacts 12
4.2 Viewing Call History 14
4.3 Viewing Favourites 15
4.4 Searching Contacts 15
Chapter 5 - Using the Call Features 16
5.1 Making a Call 16
5.2 Using In-call Texting 18
5.3 Making Conference Call 20
5.4 Inviting Guest User 25
5.5 Sharing Files & Pictures 26
5.6 Sharing Video Stream 28
5.7 Controlling Remote Camera 29
5.8 Sharing Screen 30
5.9 Using Annotation 30
5.10 Using Split Screen 37
5.11 Controlling Resolution 38
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CHAPTER
2
l Introduction
l Installation
l Sign In
l Understanding the User Interface
l Status Change
l Sign Out
GETTING STARTED
2.1 Introduction
Honeywell Forge Workforce Productivity - Worker Assist, is a new Software as a Service (SaaS)
based mobility application aimed at improving:
l Workforce productivity
l Decision making
l Worker efficiency
l Operational performance
Honeywell Forge Worker Assist ("Worker Assist") comprises of a portal and a mobile application. It
allows capturing of voice, video, pictures, and annotations directly in the field or while
collaborating with remote experts, to properly document observations and trigger informed
actions faster.
The application of Honeywell Forge Worker Assist enables you to:
l Collaborate with SMEs and co-workers on issues in the plant, even when they are located
remotely
l Minimize unplanned downtime in a plant
Currently Honeywell Forge Worker Assist supports two languages:
l English
l Spanish
2.2 Installation
2.2.1 Android
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Chapter 2 - Getting Started
1. Open Play Store.
2. Search for worker assist.
3. Select Honeywell Forge Worker Assist from the search results.
4. Tap Install
5. Tap Open to launch the mobile application.
6. Tap Allow for the device access permission popups.
7. Read the END USER AGREEMENT agreement and tap Agree.
2.2.2 IOS
1. Go to your home screen by pressing the home button (iPhone 8 or older) or swiping up from
2. Tap App Store.
3. Tap the Search option at the bottom-right of the screen.
4. Search for worker assist.
5. Select Honeywell Forge Worker Assist from the search results.
6. Tap Get.
7. Tap Open to launch the mobile application.
8. Tap Allow for the device access permission popups.
9. Read the END USER AGREEMENT agreement and tap Agree.
the bottom of the screen. (iPhone X or newer)
2.3 Sign In
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1. Open Worker Assist.
Chapter 2 - Getting Started
2. Tap Sign In.
3. Enter your Email or Username.
4. Tap NEXT.
5. Enter your Username / Email and Password.
6. To login directly the next time, check the Remember Me checkbox (Optional).
7. Tap SIGN IN.
You will be directed to the landing page once you have successfully signed in into the
application.
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Chapter 2 - Getting Started
2.4 Understanding User Interface
2.5 Status Change
1. To sign out, tap Profile icon.
2. Select the status you want.
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Chapter 2 - Getting Started
2.6 Sign Out
1. To sign out, tap Profile icon.
2. Select Logout.
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Chapter 2 - Getting Started
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CHAPTER
3
Please follow organization password reset practice to reset your password or contact your
organizations Worker Assist administrator to contact Honeywell Cloud Operations team to reset
your password.
FORGOT PASSWORD
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CHAPTER
4
l Viewing All Contacts
l Viewing Call History
l Viewing Favourites
l Searching Contacts
MANAGING CONTACTS
4.1 Viewing All Contacts
In Worker Assist, users are not added manually. They are always added through the onboarding
process. This process can be carried out only by the administrator.
As a user you can access the contacts by below steps.
1.
To go to contacts, tap .
ALL CONTACTS screen appears.
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Chapter 4 - Managing Contacts
2. Tap the contact name to view complete details.
You can see the below details.
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l Contact Name
l Status
l Call button
l To favourite/unfavourite
3. To initiate call from this screen, tap the call button.
4. To favourite/unfavourite any contact, tap the favourites icon.
4.2 Viewing Call History
1.
To go to call history, tap .
The ALL CALLS screen appears
Chapter 4 - Managing Contacts
Recently contacted list is displayed in this screen.
l Contact Name
l Status
l Type of call (Incoming/Outgoing/Group Call)
l Date & Time
2. To initiate a call from this screen, tap the name.
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