Honeywell 7820 User Manual

7820 Solaris

Bar Code Scanner

User’s Guide

Disclaimer

Honeywell International Inc. (“HII”) reserves the right to make changes in
specifications and other information contained in this document without prior
notice, and the reader should in all cases consult HII to determine whether any
such changes have been made. The information in this publication does not
represent a commitment on the part of HII.

HII shall not be liable for technical or editorial errors or omissions contained
herein: nor for incidental or consequential damages resulting from the furnishing,
performance, or use of this manual.

This document contains propriety information that is protected by copyright.
All rights reserved. No part of this document may be photocopied, reproduced, or
translated into another language without the prior written consent of HII.

© 2007 - 2013 Honeywell International Inc. All rights reserved.
Web Address: www.honeywellaidc.com

Trademarks

MetroSelect and MetroSet are trademarks or registered trademarks of Metrologic
Instruments, Inc. in the United States and/or other countries.

Microsoft, Windows 95, and Windows are registered trademarks of Microsoft
Corporation.

IBM is a trademark of International Business Machines Corporation.
Checkpoint is a registered trademark of Checkpoint Systems, Inc.
Sensormatic is a registered trademark of Sensormatic Electronics Corporation.
Other product names mentioned in this manual may be trademarks or

registered trademarks of their respective companies and are the property of their
respective owners.

Patents

For patent information, please refer to www.honeywellaidc.com/patents.

TABLE OF CONTENTS

INTRODUCTION

Product Overview ............................................................................................. 1

Applications and Protocols ................................................................................ 2

Scanner and Accessories ................................................................................. 3

Basic Kit Components ................................................................................... 3

Optional Accessories ..................................................................................... 3

7820 Scanner Design Specifications ................................................................ 7

BASE MODEL CHARACTERISTICS

7820 Scanner ................................................................................................... 9

Components .................................................................................................. 9

Dimensions ................................................................................................. 10

Connector Panel .......................................................................................... 10

Caution and Serial Number Label ............................................................... 11

Dust Label ................................................................................................... 12

INSTALLATION

Cable Installation (Interface Specific) ............................................................. 13

Keyboard Wedge ......................................................................................... 13

USB ............................................................................................................. 14

RS232 ......................................................................................................... 15

RS485 ......................................................................................................... 16

Cable Installation (Secondary Honeywell Scanner) ........................................ 17

EAS Deactivation ............................................................................................ 20

Flex Stand Installation, PN 46-00868 ............................................................. 21

Wall Mount Stand Installation, PN 46-00869 .................................................. 24

SCANNER OPERATION

Scan Zone ...................................................................................................... 28

Depth of Field by Minimum Bar Code Element Width ..................................... 29

Indicator Descriptions ..................................................................................... 33

Audible ........................................................................................................ 33

Visual .......................................................................................................... 34

Failure Modes.............................................................................................. 35

Diagnostic Indicator Display ........................................................................ 36

ii

TABLE OF CONTENTS

Power Save Modes ......................................................................................... 37

Touch Button Panel ........................................................................................ 38

MAINTENANCE

Replaceable Protective Outer Window ........................................................... 39

Daily Maintenance .......................................................................................... 39

Cable Removal ............................................................................................... 40

TROUBLESHOOTING GUIDE

Troubleshooting Symptom / Solution Chart .................................................... 41

CONFIGURATION MODES ............................................................................ 46

UPGRADING THE FIRMWARE ....................................................................... 47

SCANNER AND CABLE TERMINATIONS

Scanner Pinout Connection ............................................................................ 48

Cable Connector Configurations (Host End) ................................................... 50

REGULATORY COMPLIANCE

Safety ............................................................................................................. 52

EMC ................................................................................................................ 53

Class A Devices .......................................................................................... 53

Class B Devices .......................................................................................... 54

CUSTOMER SUPPORT ................................................................................ 55

Technical Assistance ...................................................................................... 55

Product Service and Repair ............................................................................ 55

LIMITED WARRANTY .................................................................................. 56

INDEX ....................................................................................................... 57

iii

INTRODUCTION

PRODUCT OVERVIEW

The 7820 Solaris vertical mini-slot scanner increases productivity with an
unmatched feature set that aggressively scans high-density codes and fits easily
into any existing enclosure found in small item, high-volume retail environments.
Every scanner comes standard with an integrated RF EAS antenna, Checkpoint
and Sensormatic interlock and the ability to be remotely configured or Flash
upgraded. These features, in combination with multiple on-board interfaces and a
diagnostic display, make the 7820 ideal for retailers seeking a lower total cost of
ownership on their next scanner investment. Firmware updates are easily loaded
into Flash memory.

The 7820 bar code scanner is equipped with a multitude of standard features
including:

• Automatic Scanning Operation

• EAS Deactivation Antenna

• Supports Multiple Interfaces (USB, KBW, RS232, RS485)

®

• Custom Parsing Bar Code Data

• OPOS and JPOS System Compatible

• RS232 Auxiliary Port for Adding Peripherals (Scanners or Scales)

• User Replaceable Cables

• Coplanar Scanner Surface

• Sunrise 2005 Compliant

• Single-Digit Diagnostic Indicator

• Remote Management Capabilities

1

INTRODUCTION

APPLICATIONS AND PROTOCOLS

The model number on each scanner includes the scanner number and factory­default communications protocol.

SCANNER COMMUNICATION PROTOCOL(S)

7820 RS232, Keyboard Wedge, USB, Auxiliary, RS485

The 7820 bar code scanner with Built-in PC Keyboard Wedge Interface is
designed to be used for keyboard emulation only. Many RS232 configurable
functions available in other Honeywell scanners are also available as keyboard
wedge functions.

The following are the most important selectable options specific to the keyboard
wedge.

Keyboard Type

• AT (includes IBM

• IBM PS2 (includes models 30, 70, 8556)

• *USA • Italian • Swiss

• Belgium • Japanese • Swedish/Finnish

• French

• German

• Hungarian

®

PS2 models 50, 55, 60, 80)

Keyboard Country Type

• Russian Cyrillic

• Slovenian

• Spanish

• Turkish

• United Kingdom

2

INTRODUCTION

SCANNER AND ACCESSORIES

BAS I C KIT COMPONENTS

Part # Description

MS7820 Bar Code Scanner
00-02407 MetroSelect® Configuration Guide
00-02283 7820 Bar Code Scanner User’s Guide

57-57312-3 7820 EAS Cable - Checkpoint (External)
57-57313-3 7820 EAS Cable - Sensormatic (External)

Guides also available for download at www.honeywellaidc.com.

OPTIONAL ACCESSORIES

Part # Description

7820 Scanner Interface Cables

5S-5Sxxx-3*

5S-5Sxxx-N-3*

5S-5S002-3 Keyboard Wedge VLink Cable with Adapter Cable
5S-5S006-N-3 RS485 (IBM) Direct Cable
5S-5S213-N-3 USB Direct 12V (Type A Plus Power) Cable

5S-5S235-3 USB 12VLink Cable (Type A)

57-57170-3 RS232 Scanner AUX 12VLink Cable
57-57500-N-3 RS232 Scale AUX Cable (Mettler-Toledo Viva)
57-57501-N-3 AUX Cable (MT Viva Scale Handheld Scanner)

xxx* Specifies connection to the host.

Contact a customer service representative for additional information. See page
55 for contact information.

Straight, VLink Cable with short strain relief
Straight, Direct Cable with short strain relief

3

INTRODUCTION

SCANNER AND ACCESSORIES

OPTIONAL ACCESSORIES

Part # Description

AC to DC Power Transformer – Regulated 12V@ 1.25A output

46-00862 Power Supply, United States / Japan
46-00863 Power Supply, Continental Europe
46-00864 Power Supply, United Kingdom
46-00865 Power Supply, China
46-00866 Power Supply, Australia

Part # Description

7800 External Window Option

46-00867 7800 Replaceable Protective Outer Window

** For 7800 Replacement Protective Outer Window removal / installation instructions see

page 39 of this manual.

Other items may be ordered for the specific protocol being used. To order additional
items, contact the dealer, distributor, or customer service. See page 55 for contact
information.

4

INTRODUCTION

SCANNER AND ACCESSORIES

OPTIONAL ACCESSORIES

Part # Description

46-00868 7820 Flex Stand Kit

Flex Stand, Kit Components

1. Tall Flex Pole Cover ...................................................................... Qty. 1

2. Tall Flex Pole ................................................................................. Qty. 1

3. Stand Base .................................................................................... Qty. 1

4. Plastic Stand Base Cover .............................................................. Qty. 1

5. M4 x 0.7 x 10-10N Flat Head Screw ............................................ Qty. 2

6. #8 x 1.00" Wood Screw ................................................................. Qty. 4

7. ¼" Lock Washer ........................................................................... Qty. 2

5

INTRODUCTION

SCANNER AND ACCESSORIES

OPTIONAL ACCESSORIES

Part # Description

46-00869 7820 Wall Mount Stand Kit

Wall Mount Stand, Kit Components

1. Short Flex Pole .............................................................................. Qty. 1

2. Short Flex Pole Cover ................................................................... Qty. 1

3. Plastic Housing .............................................................................. Qty. 1

4. Plastic Stand Base Cover .............................................................. Qty. 1

5. Wall Mounting Bracket ................................................................... Qty. 1

6. ¼" Lock Washer ............................................................................ Qty. 2

7. M4 x 0.7 x 10-10N Flat Head Screw ............................................ Qty. 3

8. #8 x 1.00" Wood Screw ................................................................ Qty. 4

Other items may be ordered for the specific protocol being used. To order additional items,
contact the dealer, distributor, or customer service. See page 55 for contact information.

6

INTRODUCTION

7820 SCANNER DESIGN SPECIFICATIONS



OPERATIONAL

Light Source:

Laser Power: 0.900 mW (peak)

Embedded Laser:

Depth of Field:

Width of Scan Field:

Scan Speed: 1800 scans/second

Scan Pattern: 5 fields of 4 parallel lines (omnidirectional)

Scan Lines: 20

Min Bar Width: 0.127 mm (5.0 mil)

Decode Capability:

System Interfaces: Keyboard Wedge, RS232, USB, RS485

V

isible Laser Diode (VLD) @ 650 nm

Max Optical Power: 10 mW

Wavelength: 650 nm

0 mm to 255.0 mm (0"- 10.0") for

0.33 mm (13 mil) bar code
38 mm (1.5") @ 15 mm (0.6");

135 mm (5.3") @ 191 mm (7.5")

Auto-discriminates all standard bar codes; for
other symbologies contact a customer service, see
page 55.

Print Contrast: 35% minimum reflectance difference

No. Characters Read:

Roll, Pitch, Yaw: 360°, 60°, 60°

Beeper Operation: 7 tones or no beep

Indicators (LED): Blue = laser on, ready to scan, and good read.

MECHANICAL

Dimensions:

Footprint of Stand 152 mm (6.0") x 64 mm (2.5")

Weight: 0.706 Kg (1.56 lbs)

Termination:

Cable:

up to 80 data characters (Maximum number will vary
based on symbology and density)

152 mm (6.0") H, 92 mm (3.6") D,
152 mm (6.0") W

Two: 10-pin modular RJ45 jacks
One: 6-pin modular RJ45 jack

Standard 2.1m (7') straight; for other cables contact a
customer service representative, see page 55.

7

INTRODUCTION

7820 SCANNER DESIGN SPECIFICATIONS

ELECTRICAL

Input Voltage: 12VDC ± 0.25V

Power: 4.8 W

Operating Current: 320 mA

DC Transformers: Class II; 12VDC @ 1.25A

For Regulatory Compliance information, see pages 52 - 54.

ENVIRONMENTAL

Operating Temperature: 0°C to 40°C (32°F to 104°F)

Storage Temperature: -40°C to 60°C (-40°F to 140°F)

Humidity: 5% to 95% relative humidity, non-condensing

Light Levels: Up to 4842 LUX (450 foot candles)

Contaminants: Sealed to resist airborne particulate contaminants

Ventilation: None required



8

BASE MODEL CHARACTERISTICS

7820 SCANNER

Components

Figure 1. 7820 Bar Code Scanner Parts









Scratch Resistant Output Window
(Laser Aperture)

Power Save Button

Volume Button

Blue Indicator LED

Speaker

Tone Button

Cable Connection Area

9

BASE MODEL CHARACTERISTICS

7820 SCANNER

Dimensions

Connector Panel

10

Figure 2. 7820 Bar Code Scanner Dimensions

Figure 3. 7820 Connector Panel Layout

BASE MODEL CHARACTERISTICS

7820 SCANNER

Caution and Serial Number Labels

Figure 4. 7820 Label Location (Top) & Sample Label (Below)

Caution
To maintain compliance with applicable standards, all circuits connected to the

scanner must meet the requirements for SELV (Safety Extra Low Voltage) according
to EN/IEC 60950-1.

To maintain compliance with standard CSA C22.2 No. 60950-1/UL 60950-1 and norm

EN/IEC 60950-1, the power source should meet applicable performance requirements
for a limited power source.

11

BASE MODEL CHARACTERISTICS

7820 SCANNER

Dust Labels

The EAS and AUX Connectors are covered by dust labels, shown below. Peel
off the label to access the connector needed. Keep the dust label on the
connector not in use.

12

Figure 5. 7820 Label Location (Top) & Label (Below)

INSTALLATION

CABLE INSTALLATION (INTERFACE SPECIFIC)

Keyboard Wedge

1. Turn off the host system.

2. Disconnect the keyboard from the host.

3. Connect the keyed VLink cable to the
10-pin Multi-Interface jack. It is the only
circular keyed jack located on the bottom
of the 7820 (see figure 6).

4. Connect the “Y” end of the
VLink cable to the keyboard
and the keyboard port on the host.
If necessary, use the male/female
adapter cable supplied with the scanner
for proper connections.

Before continuing, verify the
VLink cable is connected to the
appropriate interface jack on the scanner.
An incorrect cable connection can cause
communication problems or potential
damage to the scanner.

5. Connect the external power supply
to the power jack on the scanner.

6. Check the AC input requirements
of the power supply to make sure
the voltage matches the AC outlet.

7. Connect AC power to the transformer.
The outlet should be near the equipment
and easily accessible.

8. Scan the Recall Defaults bar code
to configure the 7820 for
Keyboard Wedge communication.

9. Turn on the host system.

10. Snap on the cable cover.

Keyboard Wedge Interfaces

³999998

See SELV Power caution statement located on page 11 of this manual.

Figure 6.

Recall Defaults

13

INSTALLATION

CABLE INSTALLATION (INTERFACE SPECIFIC)

USB

1. Connect the keyed VLink cable to
the 10-pin Multi-Interface jack. It
is the only circular keyed jack
located on the bottom of the 7820
(see figure 7).

2. Connect the other end of the USB
cable to the host.

Before continuing, verify the USB
cable is connected to the
appropriate interface jack on the
scanner. An incorrect cable
connection can cause
communication problems or
potential damage to the scanner.

Plugging the scanner into
the USB port of the PC
does not guarantee that
scanned information will
appear at the PC. A
software driver and correct
configuration setting may
also be required for proper
communication depending
on settings.

3. Scan the Recall Defaults bar
code to configure the 7820 for
USB communication.

4. Turn on the host system.

5. Snap on the cable cover.
For additional communication

options for USB interfaces refer to the
MetroSelect Configuration Guide
(PN 00-02407).

Figure 7. USB, Interface

³999998

See SELV Power caution statement located on page 11 of this manual.

Recall Defaults

14

INSTALLATION

CABLE INSTALLATION (INTERFACE SPECIFIC)

RS232

1. Turn off the host system.

2. Connect the keyed VLink cable to
the 10-pin Multi-Interface jack. It is
the only circular keyed jack located
on the bottom of the 7820 (see
figure 8).

3. Connect the other end of the VLink
cable to the host.

Before continuing, verify the VLink
cable is connected to the
appropriate interface jack on the
scanner. An incorrect cable
connection can cause
communication problems or
potential damage to the scanner.

4. Connect the external power supply
to the power jack on the scanner.

5. Check the AC input requirements of
the power supply to make sure the
voltage matches the AC outlet.

6. Connect AC power to the
transformer. The outlet should be
near the equipment and easily
accessible.

7. Scan the Recall Defaults bar code
to configure the 7820 for
RS232 communication.

8. Turn on the host system.

9. Snap on the cable cover.

See SELV Power caution statement located on page 11 of this manual.

Figure 8. RS232 Interface

³999998

Recall Defaults

15

INSTALLATION

CABLE INSTALLATION (INTERFACE SPECIFIC)

RS485

1. Turn off the host system.

2. Connect the keyed cable to the 10-pin
Multi-Interface jack. It is the only
circular keyed jack located on the
bottom of the 7820

3. Connect the other end of the cable to
the host.

Before continuing, verify the cable is
connected to the proper communication
jack on the scanner. Incorrect cable
connection can cause communication
problems or potential damage to the
scanner.

Plugging the scanner into the
serial port of the PC does not
guarantee that scanned
information will appear at the
PC. A software driver and
correct configuration setting
are also required for proper
communication to occur.

4. Turn on the host system.

5. Scan the Recall Defaults bar code
to configure the 7820 for
RS232/IBM communication.

6. Snap on the cable cover
For additional communication

options for IBM interfaces refer to the
MetroSelect Configuration Guide
(PN 00-02407).

(see figure 9).

Figure 9. RS485 Interface

³999998

See SELV Power caution statement located on page 11 of this manual.

Recall Defaults

16

INSTALLATION

CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER)

1. Turn off the host system.

2. Connect the round end of the VLink RS232 AUX cable
[PN 57-57170-3] to the RS232 jack of the auxiliary scanner (see figure

page 19).

3. Connect the other end of the VLink RS232 AUX cable into the Auxiliary

(AUX) jack, which is located directly next to the circular keyed Multi-Interface
jack. The Auxiliary (AUX) jack has a square opening.

The following Honeywell scanners can be used in the Auxiliary (AUX) input
of the 7820: the MS9520, MS9540, MS7120, MS7220 or another 7820.

Important: The 7820 aux port requires the signals: transmit, receive,

RTS & CTS from the auxiliary scanner.

4. Connect the 7820/Host VLink* cable to the circular keyed Multi-Interface jack
located on the bottom of the 7820.

5. Connect the other end of the 7820/Host VLink cable to the Host.

6. Connect the external power supply to the power jack on the VLink cable.

7. Check the AC input requirements of the power supply to make sure the
voltage matches the AC outlet.

8. Snap on the cable cover.

9. Connect AC power to the transformer. The outlet should be near the
equipment and easily accessible.

10. Configure the 7820 for the appropriate interface configuration settings.*

* The 7820/host cable connection is interface dependent. Refer to the

installation steps provided for the type of interface (RS232, RS485, etc.)
required for your application.

See SELV Power caution statement located on page 11 of this manual.

10 on

17

t

INSTALLATION

CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER)

11. Scan the following bar code to configure the auxiliary port on the 7820 to
accept a Honeywell scanner as the secondary scanner.

The following bar codes do not apply when using an MS6720 as a
secondary scanner. If the secondary scanner is not a Honeywell
scanner, refer to the Auxiliary Port Control section of the MetroSelect
Configuration Guide.

Aux Port Defaults

³999977

The auxiliary input port’s data format must match the main output
format of the secondary scanner.

12. Scan the following bar codes, in order, to configure the secondary scanner to
match the auxiliary port’s data format.

s

1

Enable AUX Output

nd

2

Secondary Scanner Data
Format

³124817

³437520

3rd

Enable Comm Timeouts

th

4

(Optional)

Turn OFF Secondary
Scanner’s Beeper

³118412

³318505

13. Turn on the host system.

18

INSTALLATION

CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER)

Figure 10. Connector Orientation (Top)

Auxiliary Scanner Setup (Bottom)

See SELV Power caution statement located on page 11 of this manual.

19

INSTALLATION



EAS DEACTIVATION

SW1 and SW2 are the switch banks inside the Checkpoint device that set the
deactivation range. Honeywell recommends end users program the 7820 bar
code scanner to the Short Range*, so that the unit does not scan out beyond the
deactivation range.

Unit #

Checkpoint Recommended

Switch Bank Settings

7820 Depth of Field

Recommended Settings

Short Range*

7820

SW1 - 2, 3, 4, 5, 6 set to ON &
SW2 - 2, 3, 4, 5, 6 set to ON

³118711

* Note: Minimum element width changes to 6.8 mil when in this mode.

Figure 11. EAS Deactivation Antenna

Contact Checkpoint Systems directly for additional EAS support.

20

INSTALLATION



FLEX STAND INSTALLATION, PN 46-00868

1. Drill four #39 pilot holes in the counter top for the stand base plate.

Figure 12. Base Plate Hole Pattern

2. Attach the flex pole assembly and secure the base plate to the counter.
Slide the flex cover over the flex pole assembly. Once the flex pole has been
assembled, mount the stand base plate to the counter and install the flex
cover over the flex pole assembly.

Figure 13. Pole Assembly Figure 14. Cover Assembly

21

INSTALLATION

FLEX STAND INSTALLATION

3. Remove the scanner’s back plate from the rear side of the unit. Apply
pressure to the points shown in Figure 15 until the back plate unlatches from
the scanner.

4. Slide the bottom mounting plate off the scanner.

Figure 15. Cable Cover Removal

22

Figure 16. Mounting Plate Removal

INSTALLATION

FLEX STAND INSTALLATION

5. Attach the scanner mounting plate to the flex pole.

Figure 17. Secure mounting plate to flex pole.

6. Slide the scanner onto the mounting plate until the plate is fully seated into
the scanner.

Figure 18. Slide mounting plate into scanner.

7. Before installing the scanner’s cable
cover, refer to pages 13-20 for instructions
on the proper cable connections.

8. Re-Install the scanner’s back plate to lock­in the bottom mounting plate.

Figure 19. Install back plate

23

INSTALLATION



WALL MOUNT STAND INSTALLATION, PN 46-00869

1. Locate the area on the wall where the scanner will be mounted and drill four
#39 pilot holes in the wall for the stand base plate.

Figure 20. Base Plate Hole Pattern

2. Attach the flex pole assembly to the Wall Mount plate. Slide the flex cover
over the flex pole assembly.

24

Figure 21. Pole Assembly

INSTALLATION

WALL MOUNT STAND INSTALLATION

3. Remove the scanner’s back plate from the rear side of the unit. Apply
pressure to the points shown in Figure 22 until the back plate unlatches from
the scanner.

Figure 22. Cable Cover Removal

4. Slide the bottom mounting plate off the scanner.

Figure 23. Mounting Plate Removal

25

INSTALLATION



WALL MOUNT STAND INSTALLATION

5. Secure the wall mounting plate to the wall location designated in Step 1 and
assemble the remaining parts as shown in Figure 24.

Figure 24. Scanner Mounting Plate Assembly

6. Slide the scanner onto the mounting plate until the plate is fully seated into
the scanner.

Figure 25. Slide mounting plate into scanner.

26

INSTALLATION



WALL MOUNT STAND INSTALLATION

7. Before installing the scanner’s cable
cover, refer to pages 13-20 for instructions
on the proper cable connections.

8. Re-Install the scanner’s back plate to lock­in the bottom mounting plate.

Figure 26. Install back plate

27

SCANNER OPERATION



SCAN ZONE (BASED ON 100% UPC BAR CODES)

Figure 27. Scan Area Top View (top) Side View (Bottom)

Specifications are subject to change without notice.

28

SCANNER OPERATION



DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT WIDTH

(BASED ON 100% UPC BAR CODES)

mm

mils

Figure 28. Depth of Field Top View

Long Range Mode

Minimum Bar Code Element Width

Long Range Mode

A B C D E

.132 .190 .264 .330 .660

5.2 7.5 10.4 13.0 26.0

Specifications are subject to change without notice.

29

SCANNER OPERATION



DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT WIDTH

ASED ON 100% UPC BAR CODES)

(B

Figure 29. Depth of Field Side View

mm

mils

Specifications are subject to change without notice.

30

Minimum Bar Code Element Width

A B C D E

.132 .190 .264 .330 .660

5.2 7.5 10.4 13.0 26.0

Long Range Mode

Long Range Mode

SCANNER OPERATION



DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT WIDTH

(BASED ON 100% UPC BAR CODES)

Figure 30. Depth of Field Top View

Short Range Mode

mm

mils

Minimum Bar Code Element Width

Short Range Mode

A B C

.190 .264 .330

7.5 10.4 13.0

Specifications are subject to change without notice.

31

SCANNER OPERATION



DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT WIDTH

(BASED ON 100% UPC BAR CODES)

Figure 31. Depth of Field Side View

Short Range Mode

mm

mils

Specifications are subject to change without notice.

32

Minimum Bar Code Element Width

Short Range Mode

A B C

.190 .264 .330

7.5 10.4 13.0

SCANNER OPERATION



INDICATOR DESCRIPTIONS

Audible

When the 7820 scanner is in operation, it provides audible feedback. These
sounds indicate the status of the scanner. Eight settings are available for the
tone of the beep (normal, 6 alternate tones and no tone). To change the tone,
use the Tone Button or refer to the MetroSelect Configuration Guide.

One Beep

When the scanner first receives power, the blue LED will turn on
and the scanner will beep once. The blue LED will remain on for
the duration of the beep. The scanner is now ready to scan.

When the scanner successfully reads a bar code, the blue LED will
flash and the scanner will beep once (if configured to do so). If the
scanner does not beep once and the blue LED does not flash, then
the bar code has not been successfully read.

Two Beeps

The scanners programmed interface setting does not match the
actual connected interface cable. This audible indicator will be
heard during power up, or when a bar code is scanned.

Razzberry Tone

This is a failure indicator. Refer to failure modes on page 35.
Three Beeps - during operation

When placing the scanner in program mode, the blue LED will flash
while the scanner simultaneously beeps three times. The blue LED
will continue to flash until the unit exits program mode. Upon exiting
program mode, the scanner will beep three times and the LED will
stop flashing.

When configured, three beeps can also indicate a communications
timeout during normal scanning mode.

The scanner will beep three times in an ascending tone, with each
beep higher in pitch than the previous. This tells the user that the
single configuration bar code has successfully configured the
scanner.

Three beeps will also occur during a manual adjustment of the
beeper tone. The scanner will emit three evenly pitched/spaced
tones with the blue indicator LED blinking in unison.

Three Beeps - on power up
This is a failure indicator. Refer to failure modes on page 35.

33

SCANNER OPERATION



INDICATOR DESCRIPTIONS

Visual

There is a blue LED on the top of the 7820 as well as
three illuminated buttons on the front. When the
scanner is on, the flashing or constant illumination of
the LED indicates the status of the current scan and
the scanner.

No Blue LED

The LEDs will not be illuminated if the scanner is not receiving
power from the host or transformer.

or

The unit is in Power Save Mode. During Power Save Mode, the
laser will be off and the blue LED will not illuminate.

Steady Blue LED

When the laser is active, the blue LED is illuminated. The blue
LED will remain illuminated until the laser is deactivated.

Steady Blue LED to OFF

After a successful scan, the scanner transmits the data to the
host device. Some communication modes require that the host
inform the scanner when data is ready to be received. If the
host is not ready to accept the information, the scanner’s blue
LED will remain off until the data can be transmitted.

Single Blue LED Flash

When the scanner successfully reads a bar code, the blue LED
will flash and the scanner will beep once. If the blue LED does
not flash or the scanner does not beep once, then the bar code
has not been successfully read.

The blue LED will also flash once while the EAS is in
deactivation mode.

Flashing Blue LED

This indicates the scanner is in program mode. A flashing blue
LED with razzberry tone indicates that an invalid bar code has
been scanned during this mode.

Figure 32. LED

34

SCANNER OPERATION



INDICATOR DESCRIPTIONS

Failure Modes

Figure 33. LED

Flashing BLUE LED and One Razzberry Tone

This indicates the scanner has experienced a laser subsystem
failure. Return the unit for repair at an authorized service
center.

Flashing Blue LED and Two Razzberry Tones

This indicates the scanner has experienced a motor failure.
Return the unit for repair at an authorized service center.

Continuous Razzberry Tone with LED off
If, upon power up, the scanner emits a continuous razzberry

tone, then the scanner has an electronic failure. Return the unit
for repair at an authorized service center.

Three Beeps - on power up

The scanner beeps three times on power up indicates the
nonvolatile memory, that holds the scanner configuration, has
failed. Return the unit for repair at an authorized service
center.

35

SCANNER OPERATION



INDICATOR DESCRIPTIONS

Diagnostic Indicator Display

There is a green colored (when
illuminated) single digit error code
display located to the left of the
scanner’s mirrored polygon (see
figure to the right).

ERROR

CODE

0

1

RAM ERROR – The scanner’s Random Access Memory (RAM) is tested
as faulty. Return the unit for repair at an authorized service center.

PROGRAM ERROR – The scanner’s software program is failing. Return
the unit for repair.

DESCRIPTION

Figure 34. Failure LED

INTERFACE ERROR – After power up and any application exit (e.g.

2

MetroSet, etc.), the scanner checks the interface hardware with that
chosen in configuration. If they do not agree, an interface error exists.

CONFIGURATION ERROR – The non-volatile configuration memory did

3

not agree with the data last saved. Default configuration data is then
used and the scanner continues operating.

COMMUNICATION ERROR – The RS232 data line is being held active.

4

The scanner will abort attempts to enter configuration mode after a short
timeout.

COPROCESSOR COMMUNICATION ERROR – The main

5

microprocessor is not communicating with the interface coprocessor.
Return the unit for repair at an authorized service center.

LASER ERROR – The laser in the scanning system denotes a failure.

6

Return the unit for repair at an authorized service center.
MOTOR ERROR – The motor in the scanning system denotes a failure.

7

Return the unit for repair at an authorized service center.
8 SCALE ERROR – The scanner is not communicating with the scale.
9 EAS ERROR – The scanner is not communicating with the EAS device.

36

SCANNER OPERATION



POWER SAVE MODES

The 7820 bar code scanner has five configurable power save modes. Refer to
the MetroSelect Configuration Guide for additional information on Power Save
Modes.

1. Blink Power Save Mode:
“Blinks” the laser OFF & ON after a configured period of non-use.
When the scanner recognizes a bar code, it will exit the Blink mode.

2. Laser Off Power Save Mode (Default):
Turns the laser OFF after a configured period of non-use.
The motor continues to spin allowing for a faster “wake” up time. Pressing
any of the three buttons will “wake” the scanner from the Laser Off power
save mode (see figure 17).

3. Laser & Motor Off Power Save Mode:
Turns the laser and motor OFF after a configured period of non-use.
Pressing any of the three buttons will “wake” the scanner from the power
save mode (see figure 38). This mode’s “wake up” time is slightly longer due
to the motor’s need to restart.

4. Dual Action Power Save Mode #1:
“Blinks” the laser OFF & ON after a configured period of non-use turns the
laser and motor OFF at thirty-minute intervals.

Example:

Last

Scan

If the power save timeout
is set to 15 minutes.

Pressing the Power Save button will “wake” the scanner from the power save
mode (see figure 38).

5. Dual Action Power Save Mode #2:
Turns the laser OFF after a configured period of non-use then turns the
motor OFF after thirty-minute intervals.

Example:

If the power save timeout
is set to 15 minutes.

Pressing the Power Save button will “wake” the scanner from the power save
mode (see figure 38).



Last

Scan

Laser starts

“Blinking”

Laser turns

OFF

Laser & Motor

turn OFF

Motor turns

OFF

37

SCANNER OPERATION



TOUCH BUTTON PANEL



Figure 35. The Touch Button Panel Operation

Figure 36. Changing the

Beeper Tone

Figure 37. Changing the

Beeper Volume

Figure 38. Power Save Button

CHANGING THE BEEPER TONE

Touch the Tone button once and the beeper tone
will change. The new tone will be heard. Then
two more of the new tones will be heard signifying
the new setting has been set.

C

HANGING THE BEEPER VOLUME

Touch the Volume Button to adjust the scanner’s
speaker volume or mute (silence) the scanner.

P

LACING THE UNIT IN POWER SAVE MODE

Long (>3 seconds) touch of the Power Save
button will place the 7820 scanner into Power
Save Mode.

T

O WAKE THE UNIT FROM POWER SAVE MODE

Touch any of the three touch panel buttons to
awaken the scanner for normal operation.

38

MAINTENANCE



REPLACEABLE PROTECTIVE OUTER WINDOW

The 7820 bar code scanner includes a replaceable protective outer window,
which protects the flat-screen window from scratches when used in harsh
scanning environments.

Replaceable Protective Outer

DAILY MAINTENANCE 

Smudges and dirt on the unit's window can interfere with the unit's performance.
If the window requires cleaning, use only a mild glass cleaner containing no
ammonia. When cleaning the window, spray the cleaner onto a lint free, non­abrasive cleaning cloth then gently wipe the window clean.

If the unit's case requires cleaning, use a mild cleaning agent that does not
contain strong oxidizing chemicals. Strong cleaning agents may discolor or
damage the unit's exterior.

Figure 40.

Window Easy Removal.

Replaceable Protective Outer

Figure 39.

Window Easy Installation.

39

MAINTENANCE



CABLE REMOVAL 

Turn the host power off and disconnect the power supply from the cable before
attempting to disconnect the cable from the unit.

Remove the scanner’s back plate from the rear side of the unit. Apply pressure
to the points shown in Figure 41 until the back plate unlatches from the scanner.

Figure 41. Cable Cover Removal

For AUX and EAS cable removal:

Pinch connector and gently remove cable from the unit.

For HOST cable removal:

1. Locate the small pinhole on the

unit near the cable connection
point.

2. Bend a paperclip into the shape

shown in Figure 42.

3. Insert the paperclip into the

pinhole and apply pressure to
release the connector lock.

4. Pull gently on the strain-relief to

remove the cable from the unit.

Figure 42. Host Cable Removal

40

TROUBLESHOOTING GUIDE

The following guide is for reference purposes only. Contact a customer service
representative to preserve the limited warranty terms on page 56.

7820 SERIES TROUBLESHOOTING GUIDE

SYMPTOMS POSSIBLE CAUSE(S) SOLUTION

All Interfaces

Check transformer, outlet and
power strip. Make sure the
cable is plugged into the
scanner.

Some host systems cannot
supply enough current to power
7820 series scanner. Use the
power supply included with the
scanner.

No LEDs, beep
or motor spin.

No LEDs, beep.

No power is being
supplied to the
scanner.

No power is being
supplied to the
scanner from host.

3 beeps on
power up.

Continuous
razz tone on
power up.

Razz tone and
blue LED flash
at power up.

Multiple scans
upon
presentation of
code.

The unit powers
up but does not
beep.

Non-volatile RAM
failure.

Diagnostic failure.

VLD failure.

Scanner motor failure.

Same symbol timeout
set too short.

Beeper disabled
No volume is selected
No tone is selected.

Contact a customer service
representative, if the unit will not
hold the configuration.

Contact a customer service
representative, if the unit will not
function.

Contact a customer service
representative.

Contact a customer service
representative.

Adjust same symbol timeout for
a longer time.

Enable beeper.
Select volume (configurable).
Select tone.

41

TROUBLESHOOTING GUIDE

SYMPTOMS POSSIBLE CAUSE(S) SOLUTION

UPC/EAN, Code 39, Interleaved
2 of 5, Code 93, Code 128 and
Codabar are enabled by default.
Verify that the type of bar code
being read has been selected.

Verify that the bar code that is
being scanned falls into the
criteria.
(Typical of Non-UPC/EAN
codes. The scanner defaults to

a minimum of 4 character bar
code.)

The unit powers
up, but does not
scan and/or
beep.

Scanning a particular
symbology that is not
enabled.

The scanner has been
configured for a
character length lock,
or a minimum length
and bar code being
scanned does not
satisfy the configured
criteria.

The unit scans
a bar code, but
locks up after
the first scan
(blue LED stays
off).

The unit scans,
but the data
transmitted to
the host is
incorrect.

The scanner is
configured to support
some form of host
handshaking but is not
receiving the signal.

The scanner’s data
format does not match
the host system
requirements.

If the scanner is setup to support
ACK/NAK, RTS/CTS,
XON/XOFF or D/E, verify that
the host cable and host are
supporting the handshaking
properly.

Verify that the scanner’s data
format matches the format
required by the host. Make sure
that the scanner is connected to
the proper host port.

42

TROUBLESHOOTING GUIDE

SYMPTOMS POSSIBLE CAUSE(S) SOLUTION

The bar code may
have been printed
incorrectly.

Scanner beeps
at some bar
codes and NOT
for others of the
same bar code
symbology.

Multi-Function
Button is not
working.

Keyboard Wedge Only

The unit scans
the bar code but
there is no data.

The unit scans
but the data is
not correct.

The scanner is not
configured correctly for
this type of bar code.

The minimum symbol
length setting does not
work with the bar code.

A faulty push button
switch.

Configuration is not
correct.

Configuration is not
correct.

Check if it is a check
digit/character/or border
problem.

Check if check digits are set
properly.

Check if the correct minimum
symbol length is set.

Contact a customer service
representative.

Make sure the scanner is
configured for the appropriate
mode.

Make sure that the proper PC
type AT or PS2 is selected.
Verify correct country code and
data formatting are selected.
Adjust the intercharacter delay.

The unit is not
transmitting
each character.

Alpha characters
show as lower
case.

Configuration is not
correct.

Computer is in Caps
Lock mode.

Increase the interscan code
delay setting. Adjust whether the
F0 break is transmitted. It may
be necessary to try this in both
settings.

Enable Caps Lock detect setting
of the scanner to detect whether
the PC is operating in Caps Lock.

43

TROUBLESHOOTING GUIDE

SYMPTOMS POSSIBLE CAUSE(S) SOLUTION

Everything
works except
for a couple of
characters.

RS232 Only

The unit is not
transmitting
each character.

Alpha
characters
show as lower
case.

Power-up OK
and scans OK
but does not
communicate
properly to the
host.

These characters may
not be supported by
that country’s key look
up table.

Configuration is not
correct.

Computer is in Caps
Lock mode.

Com port at the host is
not working or
configured properly.

Com port not
operating properly.

Try operating the scanner in Alt
mode.

Increase the intercharacter delay
setting. Adjust whether the
F0 break is transmitted (KBW
Interface ONLY). It may be
necessary to try this in both
settings.

Enable the caps lock detect
setting of the scanner to detect if
the PC is operating in Caps Lock.

Check to make sure that the
baud rate and parity of the
scanner and the communication
port match and the program is
looking for “RS232" data.

The host is
receiving data but
the data does not
look correct.

44

Cable not connected
to the proper com port.

The scanner and host
may not be configured
for the same interface.

Check that the scanner and the
host are configured for the same
interface.

TROUBLESHOOTING GUIDE

SYMPTOMS POSSIBLE CAUSE(S) SOLUTION

Aux Port Operation with any Interface

Trouble with the
secondary
scanner.

Refer to the user guide provided
with the secondary scanner.

Secondary
scanner powers
up but data is
not relayed to
the host.

Cable
[PN

57-57170x-3] may

not be connected to
the proper port.

The “Aux” com port
may not be operating
properly.

Ensure the secondary scanner is
connected to the 7820 com port
marked “Aux” port.

* The 7820 must be configured

The secondary scanner must be
configured to send ‘secondary’
formatted data (reserve
code 32).

* Use the “Auxiliary mode setup” wizard in MetroSet®.

USB Only

The scanner
powers up ok,
scans ok but
does not
communicate.

The USB Port is not
operating correctly.

Check that the scanner is
configured for USB operation.

Check that the host’s USB port is
enabled.

to enable the “Aux” port.

45

CONFIGURATION MODES

The 7820 has three modes of configuration.

• Bar Codes
Configure the 7820 by scanning the bar codes included in the MetroSelect
Configuration Guide shipped with the area imager.
This manual is available for downloaded at www.honeywellaidc.com.

• MetroSet2
This user-friendly Windows-based configuration program allows you to
simply ‘point-and-click’ at the desired scanner options. This program is
available for downloaded at www.honeywellaidc.com.

• Serial Programming
This mode of configuration is ideal for OEM applications. This mode gives
the end-user the ability to send a series of commands using the serial port of
the host system. The commands are equivalent to the numerical values of
the bar codes located in the MetroSelect Configuration Guide.

46

UPGRADING THE FIRMWARE

The 7820 is part of Honeywell's line of scanners with flash upgradeable firmware.
The upgrade process requires, a new firmware file supplied to the customer by a
customer service representative
personal computer running Microsoft
RS232 serial or USB port is required to complete the upgrade.

PowerLink Cable #54-54014 is required when using RS232 for the

upgrade process. Do not use the standard cable supplied with keyboard
wedge or RS485 scanner interface kits. If using USB for the upgrade
process, the standard USB cable provided with the scanner can be
used.

To upgrade the firmware in the 7820:

1. Plug the scanner into a serial communication port on the host system.

2. Start the MetroSet2 software.

3. Click on the plus sign (+) next to POS Scanners to expand the supported
scanner list.

4. Choose the 7820 Solaris from the list.

5. Click on the C

onfigure Solaris/7820 Scanner button.

6. Choose Flash Utility from the options list located on the left side of the
screen.

7. Click on the Open File button in the Flash Utility window.

8. Locate and open the flash upgrade file supplied.

9. Select the COM port that the scanner is connected to on the host system.

10. Verify the settings listed in the Flash Utility window.

11. Click on the Flash Scanner button to begin the flash upgrade.

12. A message will appear on the screen when the upgrade is complete.



See Customer Support on page 55.



MetroSet2 is available for download, at no additional cost, from

www.honeywellaidc.com



and Honeywell's MetroSet2 software. A

®

Windows® 95 or greater with an available

.

47

SCANNER AND CABLE TERMINATIONS

S

CANNER PINOUT CONNECTIONS

The 7820 scanner interfaces terminate to 10-pin modular jacks located on the
back of the unit.

Figure 43. Scanner Interface Ports

7820

EAS Connector

Auxiliary Connector

7820

Pin Function Pin Function

1 GROUND 1 GROUND
2 ANTENNA + 2 AUX_RxD
3 ANTENNA - 3 AUX_TxD
4

EAS GPIO OUT

5

EAS GPIO IN

6

SHIELD

4 AUX_RTS
5 AUX_CTS
6 SCAN DATA

7 TRIGGER

8 SCAN ENABLE
9 SW +5VDC (OUT)
10 GROUND

48

SCANNER AND CABLE TERMINATIONS

SCANNER PINOUT CONNECTIONS

Figure 44. Scanner Interface Ports

HOST CONNECTOR (Multi-Interface)

Pin Function Pin Function

RS232

1 Ground 1 Ground
2 CTS / DTR 2 Tied to Pin 3 in Cable
3 Data Rx 3 Tied to Pin 2 in Cable
4 N/C 4 PC Data
5 N/C 5 PC Clock
6

RTS*
7 N/C 7 +5VDC PC Keyboard
8

Data Rx*
9 Adapter Power 9 Adapter Power

10 Shield Ground 10 Shield Ground

RS485 USB

1 Ground 1 Ground
2 Tied to Pin 6 in Cable 2 Tied to Pin 4 in Cable
3 N/C 3 N/C
4 IBM A+ 4 Tied to Pin 2 in Cable
5 IBM B- 5 N/C
6 Tied to Pin 2 in Cable 6 USB D+
7 N/C 7 +5VDC USB
8 N/C 8 USB D­9 Adapter Power 9 Adapter Power

10 Shield Ground 10 Shield Ground

* These signals are TTL level outputs.

Keyboard Wedge

6 KB Clock

8 KB Data

49

SCANNER AND CABLE TERMINATIONS

CABLE CONNECTOR CONFIGURATIONS (HOST END)

VLink Cable, PN 5S-5Sxxx-3*

Pin Function

1 Shield Ground
2 RS232 Transmit Output
3 RS232 Receive Input
4 N/C
5 Power/Signal Ground
6 Reserved
7 CTS Input †
8 RTS Output
9 +5VDC

xxx* specifies connection to the host
† CTS Input can also serve as DTR input.

USB Type A, VLink Cable

PN 5S-5S235-3

Pin Function

1 +5VDC
2 D­3 D+
4 Ground

USB Direct 12V (Type A) Locking

PN 5S-5S213-N-3

Pin Function

1 +5VDC
2 D­3 D+
4 Ground
5 Ground
6 +12VDC

7-8 N/C

VLink, RS232 AUX Cable, PN 57-57170-3

Pin Function

1 Ground
2 RS232 Transmit Output
3 RS232 Receive Input
4 RTS Output
5 CTS Input

6-8 N/C

9 +5VDC

10 Shield Ground

50

9 5

6 1

9-Pin D-Type Conn.

4
1

USB Type A

8
1

USB Type A. Locking

1 10

10-pin Modular Plug

SCANNER AND CABLE TERMINATIONS

CABLE CONNECTOR CONFIGURATIONS (HOST END)

VLink, Keyboard Wedge

PN 54-54002

Pin Function

1 Keyboard Clock
2 Keyboard Data
3 No Connect
4 Power Ground
5 +5 Volts DC

5-Pin DIN, Female

Pin Function

1 Keyboard Data
2 No Connect
3 Power Ground
4 +5 Volts DC

5 PC Clock

6-Pin DIN, Male

6 No Connect

Honeywell will supply an adapter cable with a 5-pin DIN male connector on one
end and a 6-pin mini DIN female connector on the other. According to the
termination required, connect the appropriate end of the adapter cable to the
VLink cable, leaving the necessary termination exposed for connecting to the
keyboard and the keyboard port on the PC.

Keyboard Wedge

Adapter Cable

Pin Function

1 PC Clock
2 PC Data
3 No Connect
4 Power Ground
5 +5 Volts DC

Pin Function

1 Keyboard Data
2 No Connect
3 Power Ground
4 +5 Volts DC
5 Keyboard Clock
6 No Connect

5-Pin DIN, Male

6-pin Mini DIN, Female

51

REGULATORY COMPLIANCE

SAFETY

ITE Equipment

IEC 60950-1: Second Edition
EN 60950-1: Second Edition

Laser

Laser Class 1: IEC 60825-1: Second Edition, 2007

LED

IEC 62471: Exempt Risk Group

Caution

Use of controls or adjustments or performance of procedures other than those specified
herein may result in hazardous laser light exposure. Under no circumstances should
the customer attempt to service the laser scanner. Never attempt to look at the laser
beam, even if the scanner appears to be nonfunctional. Never open the scanner in an
attempt to look into the device. Doing so could result in hazardous laser light exposure.
The use of optical instruments with the laser equipment will increase eye hazard.

Atención

La modificación de los procedimientos, o la utilización de controles o ajustes distintos
de los especificados aquí, pueden provocar una luz de láser peligrosa. Bajo ninguna
circunstancia el usuario deberá realizar el mantenimiento del láser del escáner. Ni
intentar mirar al haz del láser incluso cuando este no esté operativo. Tampoco
deberá abrir el escáner para examinar el aparato. El hacerlo puede conllevar una
exposición peligrosa a la luz de láser. El uso de instrumentos ópticos con el equipo
láser puede incrementar el riesgo para la vista.

Attention

L'emploi de commandes, réglages ou procédés autres que ceux décrits ici peut
entraîner de graves irradiations. Le client ne doit en aucun cas essayer d'entretenir
lui-même le scanner ou le laser. Ne regardez jamais directement le rayon laser,
même si vous croyez que le scanner est inactif. N'ouvrez jamais le scanner pour
regarder dans l'appareil. Ce faisant, vous vous exposez à une rayonnement laser qú
êst hazardous. L'emploi d'appareils optiques avec cet équipement laser augmente le
risque d'endommagement de la vision.

Achtung

Die Verwendung anderer als der hier beschriebenen Steuerungen, Einstellungen oder
Verfahren kann eine gefährliche Laserstrahlung hervorrufen. Der Kunde sollte unter
keinen Umständen versuchen, den Laser-Scanner selbst zu warten. Sehen Sie
niemals in den Laserstrahl, selbst wenn Sie glauben, daß der Scanner nicht aktiv ist.
Öffnen Sie niemals den Scanner, um in das Gerät hineinzusehen. Wenn Sie dies tun,
können Sie sich einer gefährlichen Laserstrahlung aussetzen. Der Einsatz optischer
Geräte mit dieser Laserausrüstung erhöht das Risiko einer Sehschädigung.

EN 60825-1: Second Edition, 2007

52

REGULATORY COMPLIANCE

Attenzione

L’utilizzo di sistemi di controllo, di regolazioni o di procedimenti diversi da quelli
descritti nel presente Manuale può provocare delle esposizioni a raggi laser rischiose.
Il cliente non deve assolutamente tentare di riparare egli stesso lo scanner laser. Non
guardate mai il raggio laser, anche se credete che lo scanner non sia attivo. Non
aprite mai lo scanner per guardare dentro l’apparecchio. Facendolo potete esporVi ad
una esposizione laser rischiosa. L’uso di apparecchi ottici, equipaggiati con raggi
laser, aumenta il rischio di danni alla vista.

EMC

Emissions

FCC Part 15, ICES-003, CISPR 22, EN 55022

Immunity

CISPR 24, EN 55024

Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

Class A Devices

The following is applicable when the scanner cable is greater in length than 3 meters
(9.8 feet) when fully extended:
Les instructions ci-dessous s’appliquent aux cables de scanner dépassant 3 métres
(9.8 pieds) de long en extension maximale:
Folgendes trifft zu, wenn das Scannerkabel länger als 3 Meter ist:

This equipment has been tested and found to comply with limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user will be required to correct the
interference at their own expense. Any unauthorized changes or modifications to this
equipment could void the user’s authority to operate this device.

This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.

Notice

This Class A digital apparatus complies with Canadian ICES-003.

Remarque

Cet appareil numérique de classe A est conforme à la norme canadienne NMB-003.

Warning

This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

Warnung!

Dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich
Funkstörungen verursachen. In diesem Fall kann vom Betreiber verlangt werden,
angemessene Massnahmen durchzuführen.

53

REGULATORY COMPLIANCE

EMC

Attenzione

Questo e’ un prodotto di classe A. Se usato in vicinanza di residenze private potrebbe
causare interferenze radio che potrebbero richiedere all’utilizzatore opportune misure.

Attention

Ce produit est de classe “A”. Dans un environnement domestique, ce produit peut être la
cause d’interférences radio. Dans ce cas l’utiliseteur peut être amené à predre les
mesures adéquates.

Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

Class B Devices

The following is applicable when the scanner cable is less than 3 meters
(9.8 feet) in length when fully extended:

Les instructions ci-dessous s’appliquent aux cables de scanner ne dépassant
pas 3 métres (9.8 pieds) de long en extension maximale:

Folgendes trifft zu, wenn das Scannerkabel kürzer als 3 Meter ist:

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

Notice

This Class B digital apparatus complies with Canadian ICES-003.

Remarque

Cet appareil numérique de classe B est conforme à la norme canadienne NMB-003.

54

CUSTOMER SUPPORT

Technical Assistance

If you need assistance installing or troubleshooting your device, please contact
us by using one of the methods below:

Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the

Knowledge Base cannot help, our Technical Support Portal (see below) provides
an easy way to report your problem or ask your question.

Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it

also provides immediate solutions to your technical issues by searching our
Knowledge Base. With the Portal, you can submit and track your questions
online and send and receive attachments.

Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online

support form. Enter your contact details and the description of the
question/problem.

Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.

Product Service and Repair

Honeywell International Inc. provides service for all of its products through
service centers throughout the world. To obtain warranty or non-warranty
service, please visit www.honeywellaidc.com and select Support > Contact
Service and Repair to see your region’s instructions on how to obtain a Return
Material Authorization number (RMA #). You should do this prior to returning the
product.

55

LIMITED WARRANTY

Honeywell International Inc. ("HII") warrants its products and optional accessories to be free
from defects in materials and workmanship and to conform to HII’s published specifications
applicable to the products purchased at the time of shipment. This warranty does not cover
any HII product which is (i) improperly installed or used; (ii) damaged by accident or
negligence, including failure to follow the proper maintenance, service, and cleaning
schedule; or (iii) damaged as a result of (A) modification or alteration by the purchaser or
other party, (B) excessive voltage or current supplied to or drawn from the interface
connections, (C) static electricity or electro-static discharge, (D) operation under conditions
beyond the specified operating parameters, or (E) repair or service of the product by
anyone other than HII or its authorized representatives.

This warranty shall extend from the time of shipment for the duration published by HII for
the product at the time of purchase ("Warranty Period"). Any defective product must be
returned (at purchaser’s expense) during the Warranty Period to HII factory or authorized
service center for inspection. No product will be accepted by HII without a Return Materials
Authorization, which may be obtained by contacting HII. In the event that the product is
returned to HII or its authorized service center within the Warranty Period and HII
determines to its satisfaction that the product is defective due to defects in materials or
workmanship, HII, at its sole option, will either repair or replace the product without charge,
except for return shipping to HII.

EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE
FOREGOING WARRANTY IS IN LIEU OF ALL OTHER COVENANTS OR WARRANTIES,
EITHER EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

HII’S RESPONSIBILITY AND PURCHASER’S EXCLUSIVE REMEDY UNDER THIS
WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE
PRODUCT WITH NEW OR REFURBISHED PARTS. IN NO EVENT SHALL HII BE
LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND, IN NO
EVENT, SHALL ANY LIABILITY OF HII ARISING IN CONNECTION WITH ANY PRODUCT
SOLD HEREUNDER (WHETHER SUCH LIABILITY ARISES FROM A CLAIM BASED ON
CONTRACT, WARRANTY, TORT, OR OTHERWISE) EXCEED THE ACTUAL AMOUNT
PAID TO HII FOR THE PRODUCT. THESE LIMITATIONS ON LIABILITY SHALL REMAIN
IN FULL FORCE AND EFFECT EVEN WHEN HII MAY HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH INJURIES, LOSSES, OR DAMAGES. SOME STATES,
PROVINCES, OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.

All provisions of this Limited Warranty are separate and severable, which means that if any
provision is held invalid and unenforceable, such determination shall not affect the validity
of enforceability of the other provisions hereof. Use of any peripherals not provided by the
manufacturer may result in damage not covered by this warranty. This includes but is not
limited to: cables, power supplies, cradles, and docking stations. HII extends these
warranties only to the first end-users of the products. These warranties are non­transferable.

The duration of the limited warranty for the 7820 Solaris is two (2) years. The accessories
have a 90 day limited warranty from the date of manufacture.

56

INDEX

A

AC ........................................................ 8

accessories ...................................... 3, 4

adapter ............................................... 51

audible ............................... See indicator

auxiliary .............................. 3, 45, 49, 50

scanner .............................. 17, 18, 19

auxiliary port ....................................... 10

B

bar code ........................... 29, 30, 31, 32

Bar Code ............................................ 46

beep .................................. See indicator

blue led .............................. See indicator

button

power save button ...................... 9, 37

tone button ....................................... 9

volume button ................................... 9

Button ................................................. 47

C

cable ................................................. 7, 9

adapter ........................................... 51

auxiliary ............................................ 3

communication ................. 3, 4, 48–51

connection area ................................ 9

cover ................................................ 9

EAS .................................................. 3

keyboard wedge ....................... 48–51

pin assignments ....................... 48–51

powerlink .......................... 3, 4, 48–51

removal .......................................... 40

stand-alone keyboard ....................... 3

USB ...................................... 3, 48–51

caution .......................................... 11, 52

class ................................................... 54

cleaning .............................................. 39

communication ..................................... 2

compliance ................................... 52, 53

configuration ....................................... 47

Configuration ...................................... 46

connector panel .................................. 10

customer service ................................ 56

D

DC power ........................................... 10

depth of field ................. 7, 29, 30, 31, 32

diagnostic ........................................... 36

dimensions ..................................... 7, 10

dust label ............................................ 12

E

EAS .......................................... 3, 10, 20

EMC ................................................... 53

EMI ..................................................... 53

emissions ........................................... 53

error code ........................................... 36

F

features ................................................ 1

firmware ............................................. 47

flash .................................................... 47

flex stand

installation .................... 21–23, 21–23

optional kits ...................................... 5

H

HID ..................................................... 14

Host .................................................... 17

I

immunity ............................................. 53

indicator ................................................ 7

audible ................ 9, 33, 35, 41–45, 47

diagnostic ....................................... 36

failure ........................... 33, 35, 41–45

visual ........................ 9, 34, 41–45, 47

installation

cable ......................................... 12–19

EAS ................................................ 20

flex stand ...................... 21–23, 21–23

outer window .................................. 39

interface ............................................... 7

light pen .................................... 15, 48

RS232 ............................................ 15

RS485 ...................................... 16, 48

stand-alone keyboard ..................... 49

USB ................................................ 14

K

kb wedge ............... See keyboard wedge

keyboard type ....................................... 2

keyboard wedge ....... 2–3, 10, 43, 49, 51

kits .................................................... 5, 6

L

labels ............................................ 11, 12

laser ....................................... 11, 37, 52

57

INDEX

laser power ........................................... 7

led ..................................... See indicator

limited warranty .................................. 56

M

maintenance ....................................... 39

manual ................................................. 3

MetroSelect ........................................ 46

MetroSet2 ........................................... 47

N

notices ................................................ 54

O

operation ............................................ 54

P

pin assignments .................... See cables

POS (Point Of Sale) ........................... 14

power .............................................. 8, 47

power save ......................................... 37

protocols ............................................... 2

R

razzberry tone ........................ 33, 34, 35

repair .................................................. 56

RS232 ........................ 10, 15, 44, 48–51

RS485 ................................................ 10

S

safety ............................................ 52, 54

scan zone ........................................... 28

secondary scanner ........... 17, 18, 19, 45

serial label .......................................... 11

specifications ........................................ 7

T

tone ........................................ 33, 34, 35

troubleshooting ............................. 41–45

U

upgrade .............................................. 47

USB ........................ 3, 10, 14, 45, 49, 50

V

ventilation ............................................. 8

visual .................................. see indicator

voltage ................................ 8, 13, 15, 17

W

warranty.............................................. 56

weight ................................................... 7

window ........................................... 9, 39

window, outer ..................................... 39

58

Honeywell Scanning & Mobility

9680 Old Bailes Road
Fort Mill, SC 29707

www.honeywellaidc.com

00-02283 Rev G

4/13