Honeywell 2011, 2011E, 2013, 2013E, 2017 User Manual
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Limited WarrantyOpening & Closing Your Firesafe
Operation & Installation Guide
MHMSKYE1207
ENGLISH
Opening Your Honeywell Safe
1. Insert the key (2 included) into the lock and then
turn clockwise to the right.
2. Push the large button and the locking
latch will open and spring forward.
3. Once the latch has cleared the lip that it was
secured to, you can open the Firesafe lid.
Closing Your Honeywell Safe
1. Close the lid, making sure that the
contents do not obstruct the seal.
2. Push the latch back and down onto the lid clasp,
and snap the latch into the closed position.
3. Turn the key counter-clockwise to the left,
and remove key. Your safe is now locked.
Assembling Wheels (Model 2037W only)
If your safe includes Easy Roller™ Wheels, follow the simple assembly
instructions included in the box. For your safety, the instructions
printed on the wheel cart should be upright and facing outward.
After assembly, carefully place the safe onto the wheel cart. Do not sit
or stand on the Easy Roller™ Wheels. The maximum weight supported
is 85 lbs (38.6 kg).
LIFETIME AFTER FIRE REPLACEMENT GUARANTEE
If your Honeywell Firesafe is ever damaged by a fire, SISCO® will replace it with a comparable model
at no charge to the consumer. Freight on the replacement unit is not included in the guarantee and
must be paid by the consumer.
For claims, submit your name and address, a photo of the damaged safe along with its Model
Number, and a copy of the Fire Department report to SISCO Customer Service as proof of loss.
Once the information is received, Customer Service will contact you with further instructions.
LIMITED WARRANTY
If your Honeywell safe fails to operate because of a manufacturing defect any time up to five (5)
years from the date of original purchase, we will, at our discretion, repair or replace the unit at no
charge to the original owner. A copy of your sales receipt is required as Proof of Purchase.
The consumer must first contact SISCO Customer Service (800-223-8566, USA and Canada;
310-638-1182 outside of USA and Canada, or via E-mail at customerservice@honeywellsafes.com)
during the Term of the Limited Warranty for authorization on the repair or replacement of the safe.
For the repair of the safe, SISCO Customer Service may provide approval for taking it to a local
locksmith. For the replacement of the safe, the consumer must return it, prepaid, to SISCO
(2835 E. Ana St., Rancho Dominguez, CA 90221). SISCO will replace the safe with a comparable
model, shipping prepaid.
WHAT IS NOT COVERED
SISCO’s responsibility and the consumer’s rights are limited to the repair or replacement of the
defective safe, as stated above.
This Warranty does not apply if the product has been damaged by improper installation, neglect,
accident, misuse, exposure to extremes of heat or humidity, terrorism, war, acts of God, or as a
result of service or modification by other than an authorized service center. While your SISCO safe is
warranted to be free of mechanical defect during the Term of Limited Warranty, the Warranty does
not apply to the finish of the safe.
SISCO is not responsible for any costs associated with removing or installing this product.
SISCO is not responsible for damage or loss of the contents of the safe nor for the unauthorized
removal of contents.
SISCO is not responsible for any damages incurred to the safe during shipment.
This Limited Warranty applies only to new SISCO safes, purchased by the original owner, and is not
transferable to second owners or “factory seconds” safes purchased by the consumer.
No implied Warranty of salability or fitness exists other than those descriptions provided on the
packaging, instructions and advertising. No other covenants or warranties, either implied or stated,
written or oral, are hereby present. Some states do not allow limitations on how long an implied
Warranty lasts, so the above limitations may not apply to you.
Honeywell Firesafes that include a Mounting Kit must be installed according to the Instructions
provided. Any permanent installation of the safe which penetrates the insulation material of a fire
insulated product voids the Warranty.
This Warranty gives you specific rights and you may also have other rights which vary from state to
state.
Honeywell and/or Protector™ Fire Insulated Safes are tested by Underwriters’ Laboratory or Japan
Industrial Standards to protect internal contents during a fire at varying degrees of temperature and
varying lengths of time. For more information concerning the coverage for your particular safe,
contact SISCO Customer Service at 800-223-8566 (USA and Canada).
The Honeywell trademark for Home/Office Safes is used with permission. Honeywell Safes are
distributed exclusively by SISCO. Honeywell makes no representations or warranties with respect to
this product or service. The Honeywell Trademark is used under license from Honeywell Intellectual
Properties Inc. by SISCO.
Model 2011 / 2011E
Model 2013 / 2013E
Model 2017 / 2017E
Model 2037 / 2037E
Model 2037W / 2037WE
Read These Instructions Very Carefully!
Home and Office Security Safes
Home and Office Security Safes
Customer Support Safe Identification Record
Congratulations!
Your new Honeywell Firesafe will provide years of safe and secure storage
for valuables and important documents. Your safe has been built with the
highest manufacturing standards to ensure maximum user satisfaction under a
variety of conditions.
Package Contents
1 Honeywell Firesafe
1 Operation & Installation Guide
2 Entry Keys
Proper Use of Your Safe
• Firesafes protect paper records and other valuable documents. U.L. testing
shows that the interior temperature remains below 350°F (177°C) for 30
minutes during a fire up to 1550°F (843°C). Your Firesafe is protected by our
Lifetime After Fire Replacement Guarantee. Please see details in that section.
• Waterproof Firesafes also prevent water damage. Independent testing
verified that the 2037 can be submerged without leakage for up to 8 hours in
24 in. (60cm) of water and 13 in. (33cm) for Models 2017 and 2013.
To clean your safe, wash off with a damp cloth and dry. Never use paint
thinners or chemical solvents, as they can permanently damage the finish.
Important: ALWAYS STORE SAFE FLAT
Always store your safe in a flat horizontal
position so that the contents remain
protected during a fire. Storing the unit
on the sides or ends WILL NOT PROTECT
CONTENTS during a fire.
For Your Protection
• Always store keys away from (AND NEVER INSIDE) safe.
• Save this manual and NEVER keep it inside the safe.
Important: DO NOT RETURN SAFE TO STORE
If you have any questions pertaining to proper use,
DO NOT RETURN safe to the store. Please Contact
Customer Service at 1-800-223-8566 (USA & Canada).
Your Safe’s Unique Identification Numbers
When contacting Customer Service, you should be prepared to supply some
important information that specifically identifies your safe. This information
is extremely important to assuring prompt and accurate assistance.
It is strongly recommended that you identify and record the following
information in the “Safe Identification Record” form located on the bottom
of this page.
Model Number
The Honeywell Home and Office Security Safes product line consists of
many different models, each identified by a specific Model #. Every model is
manufactured with unique capabilities and features that may require specific
solutions to a variety of difficulties that occasionally occur.
Key Number
The Key # is necessary to identify the specific configuration of the key
and lock cylinder components of your safe. If a key becomes damaged
or misplaced, the Key # is absolutely required to provide you with a
replacement key.
Locating Key Number
The Key numbers are engraved on the keys and around the lock cylinder.
Your Safe Identification Record
Record all Safe Identification Numbers below:
Model Number
Key Number
How to Contact Us
Phone: 1-800-223-8566 (USA and Canada)
Monday through Friday, 7:30 am to 4:30 pm Pacific Standard Time
Email: CustomerService@HoneywellSafes.com
In addition to the required information regarding your safe, you must include the
best time and proper telephone number to reach you during our normal Customer
Service hours.
Mail: Attn: Customer Service Dept.
SISCO
2835 E. Ana Street
Rancho Dominguez, CA 90221
Internet: www.HoneywellSafes.com
EUROPE
Mail:
Freightways Distriservices B.V.
P.O. Box 3077
2220 CB Katwij
The Netherlands
+31(0) 71.409.0721
AUSTRALIA
Mail:
Customer Service Dept.
Master Distributors
11 Howleys Rd.
Notting Hill VIC 3168
03-9538-9200
Ordering Replacement Keys
If a key becomes misplaced or you would like additional keys, you may conveniently
purchase them from our Customer Service Department. You must supply the following
information to assure accurate processing:
• Name / Address / Telephone
• Safe Model Number / Serial Number
• Key Number
• Number of keys requested
• E-mail address if available
Payment and Delivery
In the USA, replacement keys are available for a fee and credit card orders are accepted
by telephone or via our web site. Checks or Money Orders are required for orders
received by mail and should be made payable to SISCO®. Contact our Customer
Service Department for costing information prior to ordering.
Home and Office Security Safes Home and Office Security Safes
Home and Office Security Safes
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