HP Insight Management Optimization Service
HP Services
Technical data
Optimizing the capabilities of HP Insight Software technologies is key to the success of your data center. HP Insight
Management Optimization Service is a custom service designed to optimize performance and reliability, as well as
the future expansion and ongoing management of your networked environment to help you get the most out of your
Insight Management investment.
HP Insight Management Optimization Service is a custom Statement of Work (SOW) service that is designed to
enhance your ability to work with and utilize any or all of the Insight Management components and features on a
supported HP ProLiant ML, HP ProLiant DL, or HP BladeSystem central management server. The service is customized
to meet the requirements of your specic IT needs and addresses optimization issues such as leveraging HP Dynamic
Power Capping, implementing virtual machine management capabilities, or customizing HP Systems Insight Manager
(SIM). Optimization occurs on the HP SIM Central Management Server (CMS) and its managed nodes, and might
include moving Microsoft® SQL Server Express to a standalone Microsoft SQL Server or moving Insight Control server
provisioning or Insight Control server deployment to a standalone server. The HP service specialist will guide you
through developing a Statement of Work, the onsite delivery steps, and the knowledge transfer process to meet your
needs.
Service benets
• A custom Statement of Work designed to meet your optimization needs
• A project manager to manage the implementation of the service engagement (Implementation Service only)
• Availability of an HP service specialist to answer questions during the delivery of this service
• Help plan IT resources more eectively
• Help improve or maintain system uptime
• Delivery of the service at a mutually scheduled time convenient to your organization
• Product orientation and knowledge transfer session during the delivery of this service
Service feature highlights
• Project management
• Service deployment
• Product orientation
• Installation verication tests (IVT)
Service features
Table 1. Service features
Feature
Project management
Service deployment
Product orientation
Installation verification
tests (IVT)
Delivery specifications
An HP service specialist will confirm with the Customer that the prerequisites have been
met and schedule the delivery of the service at a time mutually agreed upon by HP and the
Customer. The HP service specialist will also periodically provide reports on the service
delivery process.
Service deployment may include leveraging HP Dynamic Power Capping, implementing virtual
machine management capabilities, or customizing HP SIM. Deployment occurs on the HP
SIM Central Management Server and its managed nodes, and might include activities such
as moving SQL Server Express to a standalone SQL Server or moving Insight Control server
provisioning or Insight Control server deployment to a standalone server.
An HP service specialist will be available both during and after the delivery of the service, as
identified within the SOW, to help the Customer understand how to use the product and how to
maintain it over time.
Verification testing will be completed to demonstrate that the HP Insight Control Environment
suite is functioning as specified within the SOW.
Service limitations
The following activities are excluded from this service:
• Any services not clearly specied in this document or in an associated Statement of Work are excluded from this
service.
• Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install,
repair, maintain, or modify hardware, rmware, or software
• Service deployment on hardware not covered by an HP warranty or HP support agreement
• Resolution of hardware-related problems encountered during the verication testing process, unless covered
by an active HP warranty or an applicable HP Hardware Support agreement
Service eligibility
Customers are eligible for the delivery of this service if they meet the following prerequisites:
• The Customer must have a functional, supported HP ProLiant server that is designated as the central
management server and/or deployment server, and which is running a supported operating system as identied
at http://h18013.www1.hp.com/products/quickspecs/12631_div/12631_div.pdf.
• The Customer must have a working TCP/IP network that is SNMP enabled.
• The Customer must have suicient resources on the aected systems to install and run the tools required to
deliver this service.
• The Customer must have purchased the applicable HP Insight Software.
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HP Techno logy Serv ices are gove rned by the applica ble HP terms a nd conditions of se rvice prov ided or indi cated to Customer at t he time of purchase.
Customer responsibilities
The Customer will:
• Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service
• Ensure that all service prerequisites as identied in the ‘Service eligibility’ section have been met
• Assign a designated person from the Customer’s sta who, on behalf of the Customer, will grant all approvals;
provide information; ensure that all hardware, rmware, and software that the HP service specialist will need
in order to deliver this service are available and that software products are properly licensed; and otherwise be
available to assist HP in facilitating the delivery of this service
• Provide a network environment that is currently running and in good working order
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power,
and any network connections required
• Be responsible for all data backup and restore operations
• Allow HP full and unrestricted access to all locations where the service is to be performed
• Coordinate service deployment on third-party-maintained products (if applicable) with HP
General provisions/Other exclusions
HP’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HP, as well as
the accuracy and completeness of any information and data the Customer provides to HP.
• When this service is provided for a solution that is composed of multiple HP and/or third-party products,
software support will only be oered on updates that are made available for the solution by HP.
• Service deployment is excluded on hardware not covered by an HP warranty or service maintenance contract.
• Travel charges may apply; please consult your local oice.
Ordering information
This service can be ordered using the following service part number(s):
• HK213A1, HK213AE, or HK213AC for HP Custom SW Optimization Service (Insight SW related)
• HJ898A1, HJ898AE, or HJ898AC for Custom SW Deployment Service (Insight SW related)
HP Techno logy Serv ices are gove rned by the applica ble HP terms a nd conditions of se rvice prov ided or indi cated to Customer at t he time of purchase.
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For more information
For more information on HP Services, contact any of our worldwide sales oices or visit one of the following web
sites:
Worldwide contacts: www.hp.com/go/assistance
HP Insight Management Services: www.hp.com/services/InsightControl
HP Software Services: www.hp.com/services/support
HP support services: www.hp.com/services/alwayson
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HP Techno logy Serv ices are gove rned by the applica ble HP terms a nd conditions of se rvice prov ided or indi cated to Customer at t he
time of p urchase.
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4AA 3-0320EEE, Created No vember 200 9; Updated May 2013, Rev. 2
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