Hewlett Packard C2R93EA User Manual

Hardware Reference Guide

HP RP7 Retail System Model 7800

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Hardware Reference Guide

HP RP7 Retail System Model 7800

First Edition (May 2012)

Document Part Number: 697971-001

About This Book

This guide provides basic information for upgrading this computer model.

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product Features ............................................................................................................................................ 1

Standard Features ................................................................................................................................ 1

Optional HP RP7 Accessories .............................................................................................................. 2

Front Panel Controls ............................................................................................................................ 4

Using the On-Screen Display Menu ..................................................................................................... 4

Rear I/O Panel Components ................................................................................................................ 6

2 Hardware Upgrades ........................................................................................................................................ 7

Tools Needed ....................................................................................................................................... 7

Warnings and Cautions ........................................................................................................................ 7

Installing the RP7 Adjustable Stand ..................................................................................................... 7

Routing Cables to External Devices ................................................................................................... 13

Installing Optional Integrated USB Modules ....................................................................................... 17

Installing an Optional HP Retail RP7 10.4” Customer Display ........................................................... 22

Installing an Optional HP Retail RP7 VFD Customer Display ............................................................ 28

Installing the VFD Customer Display Without Poles .......................................................... 28

Installing the VFD Customer Display With One or Two Poles ........................................... 34

Installing Additional Memory .............................................................................................................. 40

SODIMMs .......................................................................................................................... 40

DDR3-SDRAM SODIMMs ................................................................................................. 40

Populating SODIMM Sockets ............................................................................................ 41

Installing SODIMMs ........................................................................................................... 41

Removing and Installing a Hard Drive ................................................................................................ 46

Replacing the Battery ......................................................................................................................... 50

Using the USB Security Cover ........................................................................................................... 57

Securing the RP7 to a Counter Top ................................................................................................... 60

Installing an External Security Lock ................................................................................................... 61

Cable Lock ......................................................................................................................... 61

Padlock .............................................................................................................................. 62

3 Configuring the Software ............................................................................................................................. 63

Touch Screen Calibration ................................................................................................................... 63

Calibration for Windows 7 and POSReady 7 ..................................................................... 63

Calibration for Windows XP ............................................................................................... 63

Configuring the MSR and VFD Customer Display ............................................................................. 63

Configuring Powered Serial Ports ...................................................................................................... 64

Appendix A Troubleshooting .......................................................................................................................... 65

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ................................................ 65

Appendix B Electrostatic Discharge .............................................................................................................. 68

Preventing Electrostatic Damage ....................................................................................................... 68

Grounding Methods ............................................................................................................................ 68

Appendix C Computer Operating Guidelines, Routine Care and Shipping Preparation .......................... 69

Computer Operating Guidelines and Routine Care ............................................................................ 69

Touch Screen Maintenance ............................................................................................................... 69

Shipping Preparation .......................................................................................................................... 70

Index ................................................................................................................................................................... 71

1 Product Features

Standard Features

The HP RP7 Retail System features include:

Designed for long-term deployment within general retail, hospitality, and other retail markets

●

Choice of associate facing touchscreen:

●

15” Resistive

◦

15” Projective Capacitive

◦

17” Projective Capacitive

◦

Cable management features

●

Water and dust resistant touch screens

●

Flexible use with display tilt and height adjustments

●

Three optional peripherals that can be integrated:

●

HP Retail Integrated Dual-Head MSR

◦

HP Retail Integrated Fingerprint Reader

◦

HP Retail Integrated Webcam

◦

Customer-facing two-line VFD (Vacuum Florescent Display); standard on select models (VFD

●

can be mounted to the RP7 or mounted on a separate stand)

Customer-facing 10.4” LCD Display; optional (cannot be used in conjunction with the two-line

●

VFD)

Processor choices

●

Standard Features 1

Chipset choices

●

● DDR3 memory

Operating system choices

●

Integrated NIC and WiFi (some models)

●

● USB+PWR and cash drawer ports

● Hard drive and SSD choices

RAID level 0,1 capable (RAID 1 can be HP factory preconfigured)

●

Manageability tools

●

● Secure USB port (security screw provided)

Energy Star 5 qualified, EU Compliant, RoHS2 Compliant

●

87% energy efficient internal power supply adapter

●

HP Limited Warranty, 3/3/3 standard: 3 years parts, 3 years labor, and 3 years on-site services

●

Optional HP RP7 Accessories

The following HP RP7 accessories are available from HP.

2 Chapter 1 Product Features

1 HP RP7 Adjustable Stand 4 HP Retail Integrated Webcam

2 HP Retail RP7 VFD Customer Display 5 HP Retail Integrated Fingerprint Reader

3 HP Retail RP7 10.4” Customer Display 6 HP Retail Integrated Dual-Head MSR

NOTE: A stand-alone VFD that is mounted on a separate stand is also available from HP (not

pictured above).

Optional HP RP7 Accessories 3

Front Panel Controls

Control Function

6 Power Button Powers the system on and off, and sets the system to hibernate or sleep

Menu Opens the On-Screen Display (OSD) main menu.

– (Minus) If the OSD menu is on, tap to navigate backward through the OSD menu

and decrease adjustment levels.

+ (Plus) If the OSD menu is on, tap to navigate forward through the OSD menu

and increase adjustment levels.

OK If the OSD menu is on, tap to select a menu item.

Power LED Green = Fully powered.

Flashing Green = Sleep mode

Red = PC error condition (refer to

Panel LEDs and Audible Codes on page 65 for more information).

Off = Power is off

mode.

Using the On-Screen Display Menu

Use the On-Screen Display (OSD) to adjust the screen image based on your viewing preferences. To access the OSD, do the following:

Interpreting POST Diagnostic Front

1. If the system is not already on, press the Power button to turn on the unit.

2. To activate the OSD function, tap in the front bezel area just to the left of the power icon.

3. To access the OSD Menu, tap the Menu icon on the monitor’s front panel.

4. To navigate through the OSD Menu, tap the + (Plus) icon on the monitor’s front panel to scroll

up, or the – (Minus) icon to scroll in reverse.

4 Chapter 1 Product Features

5. To select an item from the OSD Menu, use the + or – icons to scroll to and highlight your

selection, then tap the OK icon to select that function.

6. Adjust the item using the + or – icons on the front panel to adjust the scale.

7. After adjusting the function, select Save and Return, or Cancel if you don’t want to save the

setting, then select Exit from the Main Menu.

The following table lists the OSD Main menu items with a brief descriptions of each item.

Table 1-1 OSD Main Menu

Icon Main Menu Description

Brightness Adjusts the brightness level of the screen.

Contrast Adjusts the contrast level of the screen.

Color Selects and adjusts the screen color.

OSD Control Adjusts the on-screen display (OSD) controls.

Management Turns mode display and DDC/CI support on or off, and adjusts volume on models with

Language Selects the language in which the OSD menu is displayed. The factory default is English.

Information Selects and displays important information about the display.

Factory Reset Returns all OSD menu settings and DDC/CI controls to the factory default settings,

Exit Exits the OSD menu screen.

integrated speakers.

except the Language.

Using the On-Screen Display Menu 5

Rear I/O Panel Components

1 Hard Drive Activity Light 9 Secured USB Port

2 Line-Out Connector for powered audio

devices (green)

3 DVI Connector (for a secondary display or the

optional HP Retail RP7 10.4” Customer Display)

4 PS/2 Mouse/Keyboard Connector 12 RJ-45 Network Connector

5 DC Out Power Connector (for the optional HP

Retail RP7 10.4” Customer Display only)

6 USB Ports (6) 14 Powered USB 12V

7 DC In Power Connector 15 Cash Drawer Connector

8 Powered USB 24V

NOTE: The serial ports can be configured as 5V or 12V powered serial ports. Refer to

Powered Serial Ports on page 64 for more information.

NOTE: The 24-volt Powered USB connector and the 12-volt Powered USB connector are keyed

differently as a precaution to prevent connection errors.

NOTE: You must peel off the metallic tape over the cash drawer connector to connect a cash

drawer.

CAUTION: The cash drawer connector is similar in size and shape to a modem jack. To avoid

damage to the computer, DO NOT plug a network cable into the cash drawer connector.

CAUTION: Do not connect any device other than the HP Retail RP7 10.4” Customer Display to the

DC Out Power Connector.

10 Line-In Audio Connector (blue)

11 Parallel Port

13 Serial Ports 5V/12V

Configuring

6 Chapter 1 Product Features

2 Hardware Upgrades

Tools Needed

A Phillips, Torx, or flat blade screwdriver is needed for most of the procedures described in this guide.

Warnings and Cautions

Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide.

WARNING! To reduce the risk of personal injury from electrical shock, hot surfaces, or fire:

Disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Do not plug telecommunications or telephone connectors into the network interface controller (NIC) receptacles.

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation, setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at

http://www.hp.com/ergo.

WARNING! Energized and moving parts inside.

Disconnect power to the equipment before removing the enclosure.

Replace and secure the enclosure before re-energizing the equipment.

CAUTION: Static electricity can damage the electrical components of the computer or optional

equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See information.

When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent damage to internal components.

Electrostatic Discharge on page 68 for more

Installing the RP7 Adjustable Stand

NOTE: This section provides instructions for installing the RP7 Adjustable Stand if the stand was

purchased separately.

1. Turn off the computer properly through the operating system, then turn off any external devices.

2. Disconnect the power supply from the rear I/O connector and from the power outlet.

CAUTION: Regardless of the power-on state, voltage is always present on the system board

as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer.

Tools Needed 7

3. Disconnect all cables from the rear I/O connectors.

4. Pull the power supply cover back then lift if up and off the unit.

5. Remove the decorative panel on the rear of the unit by gently prying the panel away from the

base at the tab locations on the top and sides of the panel as indicated below (1). Then pull the top of the panel away from the base (2) and push straight down on the panel to release the bottom tabs (3).

8 Chapter 2 Hardware Upgrades

6. Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off

(2).

7. Attach the RP7 display head to the stand's mounting bracket by aligning the slots on the display

head with the hooks on the mounting bracket and sliding the display down (1). Install the three screws included with the stand through the mounting bracket and into the display head to secure it in place (2).

Installing the RP7 Adjustable Stand 9

8. Slide the mounting bracket cover down over the stand's mounting bracket.

9. Rotate open the small door at the base of the power supply housing (1) and slide the power

supply brick into the housing (2).

10 Chapter 2 Hardware Upgrades

10. Close the small door at the base of the power supply housing (1). Route the power supply cord

through side of the base, then out through the center of the base (2) and up through the cable retainer on the neck of the stand. Insert the cord into the cable retainer clip next to the power port (3) and connect the cord to the DC In power port.

11. Route the AC power cord through the bottom of the stand's base, then through the cavity inside

the base and connect the cord to the power supply brick. Insert the cord into the cable retainer clip on the side of the base and connect the other end of the cord to an electrical outlet.

Installing the RP7 Adjustable Stand 11

12. Snap the decorative panel back onto the rear of the base.

13. Replace the power supply cover by lowering it down over the neck of the base then sliding it

back until it snaps in place.

12 Chapter 2 Hardware Upgrades

14. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the

bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).

15. You can adjust the monitor stand height and tilt to a variety of positions. Choose a position that

is the most ergonomically appropriate for your usage.

Routing Cables to External Devices

1. Turn off the computer properly through the operating system, then turn off any external devices.

2. Disconnect the power cord from the power outlet.

CAUTION: Regardless of the power-on state, voltage is always present on the system board

as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer.

Routing Cables to External Devices 13

3. Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off

(2).

4. Pull the power supply cover back then lift if up and off the unit.

14 Chapter 2 Hardware Upgrades

5. Remove the decorative panel on the rear of the unit by gently prying the panel away from the

6. Route the cables underneath the rear of the base, then through the hole in the center of the

base, then up through the cable retainer on the neck of the stand and into the appropriate I/O port.

CAUTION: Be sure that the power cord is secured by the retainer clip next to the DC In power

connector on the rear I/O so that the cord does not get pulled out of the connector.

Routing Cables to External Devices 15

7. Snap the decorative panel back onto the rear of the base.

8. Replace the power supply cover by lowering it down over the neck of the base then sliding it

back until it snaps in place.

16 Chapter 2 Hardware Upgrades

9. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the

bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).

10. Reconnect the power cord and press the power button.

Installing Optional Integrated USB Modules

There are three optional integrated USB modules available from HP (sold separately).

1 retail integrated webcam for live video functions

2 retail integrated fingerprint reader to add security identification functions

3 retail integrated dual-head magnetic stripe reader for card data read

The integrated USB modules can be installed on the top of the display head or on either side of the display head.

NOTE: If you are installing a webcam, do not install it on the sides of the display head. The webcam

must be installed on top of the display head for proper video orientation.

NOTE: These USB ports only support the USB modules listed above. They do not support optical

drives or hard drives.

Installing Optional Integrated USB Modules 17

The procedure for installing an integrated USB module is the same for all modules. To install a USB module:

1. Turn off the computer properly through the operating system, then turn off any external devices.

2. Disconnect the power cord from the power outlet.

CAUTION: Regardless of the power-on state, voltage is always present on the system board

as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer.

3. Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off

(2).

18 Chapter 2 Hardware Upgrades

+ 53 hidden pages