Trouble Shooting
Pic ture Br eaks in to Pixel s
A typical example of a rece ption p roble m inclu des the b reak up o f pictu res (pi xilat ion) or t he picture freezing,
sometimes there are clic king or s queak ing sounds or the sound drops out or th ere is NO reception at al l.
Your pi cture m ay brea k into pi xels due t o the dig ital vi deo sig nal dropping. The signal dropping may occur because of
either problems with we ak sign als (se e TV Aeri als) or i f you are connected by cable a weak ca ble sig nal. If t he prob lem
is weak signals, use an amplifier to strengthen the signal. A cab le tech nicia n can hel p you ins tall an i nline a mplif ier or a
pre-amplifier. This will boost your signal strength and fix the pixel p roblem .
If you are receiving your T V signal by satellite, check your dish has n ot moved f ollow ing hig h winds , or that the si gnal is
blocked by trees. Trees can be a probl em as the T V signa l can cha nge depending if a tree be tween the sa tellite di sh and
satellite is in bare or in full leaf.
Missing channels
It ma y be that y ou find t hat the re are channels missing, or you're receiving channels from the wrong region.
Sometimes the intera ctive s ervi ces (red b utton ) doesn 't work . Thi s is usua lly cau sed by wea k signa l, see TV A erial s
TV Aerials
Digital terrestrial television (Freeview) comes to your TV via an aerial, The old aerial that was good for analogue TV may
not w ork wel l for digi tal so ma y need up gradi ng. If you a re gett ing som e but not a ll of the d igita l chann els on DT V
(Freeview) for example you get BBC1, BBC2, Channel 4 ,b ut not IT V or Cha nnel 5, t his is us ually b ecaus e your ae rial is a
nar row ban d type, a nd need s to be change d to a wide band t ype.
Faulty Leads and Cables
Che ck your T V. Are t he lead s at the ba ck - to the m ains, the ae rial, the se t-top box, the vi deo or DV D player o r recor der
properly connected? SCART leads are known to work loose over time a nd can re sult in b oth aud io and vi deo (pi cture )
problems. Either left or right or both audio is missing and the colours are poor or muddy looking. Push the SCART
plugs firmly in, this should fix the problem.
HDMI plugs need to be pushed in firmly; it's only the last millimet re that th e conta cts mak e. Typica lly the b lack pl astic
part of the HDMI plug should be very close or touching the body of the TV or component.
When plugging in any HDMI cables you may experience problems if the H DMI cab les are p lugge d in when t he TV or th e
other component is switched on. Always switch off both the TV and th e compo nent you a re plug ging in . If you ha ve
checked the plugs and sockets, switch off the T V and whatever you have plugged in to the TV and then switch them on
again.
I have connected my PC to the TV. There is no sound.
If you connect your PC or Laptop to the TV using a VGA (15 p in Sub D) c able th ere is no a udio, yo u need to c onnec t a
separate audio cable to the TV from the PC or laptop.
Unnatural Colours and Flesh Tones
Unnatural flesh tones and other colours could present another proble m even in a n ew HDTV. This is d ue to the T V
picture settings, which are optimized for a sho wroom e nviron ment. Fix th is by cha nging the pi cture m ode to natur al in
the picture menu. For more precision, try manually setting the colour, contrast and brightness options in the picture
menu.
White Outlines
White outlines around objects and people generally appear either if the TV sharpness is set to very high, or if your
television set uses some edge-enhancement processing technology. Go to the picture menu and adjust the sharpness
till the white outline disappears. If edge-enhancement is enabled, try to disable it using the service menu.
Choppy Video
At times the video might become choppy. When this happens, check whether the signal is strong enough. If the signal
is strong the problem is with the cable operator. If the signal strength is weak, try boosting the signal strength with the
help of an amplifier.
The p ictur e does no t fill th e scree n
When connecting PC's or laptops to the TV, the picture may not fill the screen. Check the display settings on your PC or
laptop (Windows > Star t > Contro l Panel > Appearance and Personalization > Displ ay
settings) and select the best
resolution. On your TV select:- TV Menu > Pictu re > Settings and then try AUTO, ZOOM1 or ZOOM2 for the best display.
USB Connection
The USB connection will work with *.jpg (photo) and *.mp3 (music) fil es. Ple ase not e the TV do es not rec ogniz e Apple
iPhone, or iPod's connected to the USB connector on the TV. The TV may pl ay othe r files , but due t o the mul tiple
different file formats, there is no guarantee that these other file fo rmats w ill wor k.
Trouble Shooting Digital TV Problems and possible Solutions.
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