Instruction Manual / Installation Manual
Ceramic Hob
MODEL
HCE302TB3
HCE604TB3
HCE905TB3
Safety and Warnings
Your safety is important to us. Please read this
information before using your cooktop.
INSTALLATION
WARNING: Electrical Shock Hazard
• Disconnect the appliance from the mains electricity supply before carrying out
any work or maintenance on it.
• Connection to a good earth wiring system is essential and mandatory.
• Alterations to the domestic wiring system must only be made by a qualified
electrician.
• Failure to follow this advice may result in electrical shock or death.
WARNING:Cut Hazard
• Take care - panel edges are sharp.
• Failure to use caution could result in injury or cuts.
Important Safety Instructions
• Read these instructions carefully before installing or using this appliance.
• No combustible material or products should be placed on this appliance at any
time.
• Please make this information available to the person responsible for installing
the appliance as it could reduce your installation costs.
• In order to avoid a hazard, this appliance must be installed according to these
instructions for installation.
• This appliance is to be properly installed and earthed only by a suitably qualified
person.
• This appliance should be connected to a circuit which incorporates an isolating
switch providing full disconnection from the power supply.
• Failure to install the appliance correctly could invalidate any warranty or liability
claims.
OPERATION AND MAINTENANCE
WARNING:Electrical Shock Hazard
• Do not cook on a broken or cracked cooktop. If the cooktop surface should break
or crack, switch the appliance off immediately at the mains power supply (wall
switch) and contact a qualified technician.
• Switch the cooktop off at the wall before cleaning or maintenance.
• Failure to follow this advice may result in electrical shock or death.
WARNING:Health Hazard
• This appliance complies with electromagnetic safety standards.
WARNING:Hot Surface Hazard
• During use, accessible parts of this appliance will become hot enough to cause
burns.
• Do not let your body, clothing or any item other than suitable cookware contact
the ceramic glass until the surface is cool.
• Metallic objects such as knives, forks, spoons and lids should not be placed on
the hob surface since they can get hot
• Keep children away.
• Handles of saucepans may be hot to touch.Check saucepan handles do not
overhang other cooking zones that are on. Keep handles out of reach of children.
• Failure to follow this advice could result in burns and scalds.
WARNING:Cut Hazard
• The razor-sharp blade of a cooktop scraper is exposed when the safety cover is
retracted. Use with extreme care and always store safely and out of reach of
children.
• Failure to use caution could result in injury or cuts.
Important Safety Instructions
• Never leave the appliance unattended when in use. Boilover causes smoking and
greasy spillovers that may ignite.
• Never use your appliance as a work or storage surface.
• Never leave any objects or utensils on the appliance.
• Never use your appliance for warming or heating the room.
• After use, always turn off the cooking zones and the cooktop as described in this
manual (i.e. by using the touch controls).
• Do not allow children to play with the appliance or sit, stand, or climb on it.
• Do not store items of interest to children in
cabinets above the appliance. Children climbing on the cooktop could be
seriously injured.
• Do not leave children alone or unattended in the area where the appliance is in
use.
• Children or persons with a disability or lack of experience and knowledge,which
limits their ability to use the appliance should have a responsible and competent
person to instruct them in its use. The instructor should be satisfied that they
can use the appliance without danger to themselves or their surroundings.
• Do not repair or replace any part of the appliance unless specifically
recommended in the manual. All other servicing should be done by a qualified
technician.
• Do not use a steam cleaner to clean your cooktop.
• Do not place or drop heavy objects on your cooktop.
• Do not stand on your cooktop.
• Do not use pans with jagged edges or drag pans across the Ceramic glass
surface as this can scratch the glass.
• Do not use scourers or any other harsh abrasive cleaning agents to clean your
cooktop, as these can scratch the Ceramic glass.
• If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualified persons in order to avoid a hazard.
• This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
• Cleaning and user maintenance shall not be made by children without
supervision.
• The appliance is not intended to be operated by means of an external timer or
separate remote-control system.
CAUTION: The cooking process has to be supervised. A short term cooking
process has to be supervised continuously.
Product Dimensions n
HCE302TB3
HCE302TB3
PRODUCT DIMENSIONS
HCE302TB3
mm
A
Overall height of cooktop
52
B
Overall width of cooktop
288
C
Overall depth of cooktop
520
D
Height of chassis
48
E
Width of chassis
260
F
Depth of chassis
492
G
Height of cooktop glass
4 H
Depth of front overhang of cooktop glass
14
I
Depth of rear overhang of cooktop glass
14
J
Depth of side overhang of cooktop glass
14
HCE604TB3
HCE604TB3
PRODUCT DIMENSIONS
HCE604TB3
mm
A
Overall height of cooktop
52
B
Overall width of cooktop
590
C
Overall depth of cooktop
520
D
Height of chassis
48
E
Width of chassis
552
F
Depth of chassis
482
G
Height of cooktop glass
4 H
Depth of front overhang of cooktop glass
19
I
Depth of rear overhang of cooktop glass
19
J
Depth of side overhang of cooktop glass
19
HCE905TB3
HCE905TB3
PRODUCT DIMENSIONS
HCE905TB3
mm
A
Overall height of cooktop
52
B
Overall width of cooktop
900
C
Overall depth of cooktop
520
D
Height of chassis
48
E
Width of chassis
862
F
Depth of chassis
482
G
Height of cooktop glass
4 H
Depth of front overhang of cooktop glass
19
I
Depth of rear overhang of cooktop glass
19
J
Depth of side overhang of cooktop glass
19
Installation a s
Model
L
(mm)
W
(mm)
H
(mm)
D
(mm)
A
(mm)
B
(mm)
X
(mm)
HCE302TB3
288
520
52
48
268+5
500+5
47 min
HCE604TB3
590
520
52
48
560+5
490+5
50 min
HCE905TB3
900
520
52
48
870+5
490+5
50 min
Cutout Dimensions
Cut out the work surface according to the sizes shown in the drawing.
For the purpose of installation and use, a minimum of 5 cm space shall be
preserved around the hole.
Be sure the thickness of the work surface is at least 18 mm. As shown below:
Clearance Dimensions
A(mm)
B(mm)
C(mm)
D
E
600 min
50 min
30 min
Air intake
Air exit 10 mm min
Under any circumstances, make sure the ceramic cooker hob is well ventilated
and the air inlet and outlet are not blocked. Ensure the ceramic cooker hob is in
good work state. Please see clearance dimensions required below.
Note: The minimum distance between the hotplate and the range hood above the
hotplate should be at least 600 mm(A). In the case of an oven installation under
the cooktop, there must be a minimum 10 mm air gap at the front of the cooktop,
between the benchtop & the oven door (as shown in the diagram below)
Before you install the cooktop
1. The ceramic cooker hob must be installed by qualified personnel or technicians.
2. The benchtop is square and level, and no structural members interfere with
space requirements.
3. The benchtop is made of a heat-resistant material.
4. The cooktop will not be installed directly above a dishwasher, fridge, freezer,
washing machine or clothes dryer, as the humidity may damage the cooktop.
5. The installation will comply with all clearance requirements and applicable
standards and regulations.
6. You use heat-resistant and easy-to-clean finishes (such as ceramic tiles) for the
wall surfaces surrounding the cooktop.
7. This ceramic can be connected only to a supply with system impedance no more
than 0.427 ohm. In case necessary, please consult your supply authority for
system impedance information.
8. To avoid any damage, the sandwich layer and adhesive must be resistant to
heat.
When you have installed the cooktop
1. The power supply cable is not accessible through cupboard doors or drawers.
2. There is adequate flow of fresh air from outside the cabinetry to the base of the
cooktop.
3. The isolating switch is easily accessible by the customer.
A B C
D
screw
bracket
Screw hole
Chassis
Fastening the cooktop to the bench
1. Turn the cooktop upside down and place it on a soft & stable surface, you can
use the packaging.
2. Mount the supplied brackets (A) and tighten the screws (B) onto the cooktop, as
shown in below image.
3. Turn around the cooktop and place it into the cutout, press it down to secure it
firmly.
CAUTION: While pressing the unit into the cutout, please pay attention to use the
top surface of glass rather than the edges to avoid your fingers getting trapped
in between.
Notes:
1. Foam seal is already applied on the perimeter of glass bottom surface, it's not
part packaging, please do not remove.
2. Minimum benchtop thickness required is 18 mm for the retaining bracket to
function adequately.
Connecting the cooktop to the mains power supply
IMPORTANT!
● This cooktop must be connected to the mains power supply only by a
suitably qualified person.
● This cooktop must be earthed.
● Before connecting the cooktop to the mains power supply, check that:
● The domestic wiring system is suitable for the power drawn by the
cooktop
● The voltage corresponds to the value given on the rating plate
● The power supply cable sections can withstand the load specified on the
rating plate.
● To connect the cooktop to the mains power supply, do not use adapters,
reducers, or branching devices, as they can cause overheating and fire.
● The power supply cable must not be kinked and must not touch any hot
parts.
● If the cable is damaged or needs replacing, this should be done by an
after-sales technician using the proper tools, so as to avoid any
accidents.
● If the appliance is being connected directly to the mains supply, an
omnipolar circuit breaker must be installed with a minimum gap of
3mm between the contacts.
● The installer must ensure that the correct electrical connection has been
made and that it complies with safety regulations.
●The cable must be checked regularly and only replaced by a properly
qualified person.
● The power supply should be connected in compliance with the relevant
standard, or a single-pole circuit breaker. The method of connection is
shown below.
IMPORTANT!
Check with an electrician whether the domestic wiring system is
suitable without alterations. Any alterations must only be made by a
qualified electrician.
Single phase connection
Two phase connection
Model: HCE905TB3 / HCE604TB3
Model: HCE302TB3
Product Overview a
1. 1200W Zone
2. 1800W Zone
3. Glass plate
4. Control panel/Displays
1. Heating zone selection controls
2. Timer control
3. Power / Timer setting controls
4. Keylock control
5. ON/OFF control
Top View HCE302TB3
Control Panel
Top View HCE604TB3
1. 1800W Zone
2. 1200W Zone
3. 1800W Zone
4. 1200W Zone
5. Glass plate
6. Control panel / Displays
1. Heating zone selection controls
2. Timer control
3. Power / Timer setting controls
4. Keylock control
5. ON/OFF control
Control Panel
1. 1800W Zone
2. 1200W Zone
3. 1200W Zone
4. 1800W Zone
5. 2200/1000 W zone
6. Glass plate
7. Control panel / Displays
1. Heating zone selection controls
2. Timer control
3. Power / Timer setting controls
4. Keylock control
5. ON/OFF control
6.Dual Zone control
Top View HCE905TB3
Control Panel
Product Information of Ceramic Hob
• The microcomputer ceramic cooker hob can meet different kinds of cuisine
demands because of resistance wire heating, micro-computerized control and
multi-power selection, really the optimal choice for modern families.
The ceramic cooker hob centers on customers and adopts personalized design.
The hob has safe and reliable performances, making your life comfortable and
enabling to fully enjoy the pleasure from life.
• Ceramic hob cooking is based on infrared heating technology, the nickel chrome
wires of the hob would radiate heat and give out the infrared to warm up the
food. The ceramic cooker hob centers on customers and adopts personalized
design. The hob has safe and reliable performances, making your life
comfortable and enabling to fully enjoy the pleasure from life.
• Ceramic hobs do not pick pot. You can use any kind of pot or pan, such as copper
pots, wok, stainless steel, cookware, glass pot, casserole and ceramic pot.
Before Using Your New Ceramic Hob
• Read this guide, taking special note of the ‘Safety Warnings’ section.
• Remove any protective film that may still be on your Induction and ceramic
cooker.
Using the Touch Controls
• The controls respond to touch, so you don’t need to apply any pressure.
• Use the ball of your finger, not its tip.
• You will hear a beep each time a touch is registered.
• Make sure the controls are always clean, dry, and that there is no object (e.g. a
utensil or a cloth) covering them. Even a thin film of water may make the
controls difficult to operate.
Using your Ceramic Hob a
To start cooking
• After power on, the buzzer beeps once, all the indicators light up for 1 second
then go out, indicating that the ceramic hob has entered the state of standby
mode.
1. Touch the ON/OFF control，all the indicators
show “-” or “- -“, indicating that the ceramic
hob has entered the state of standby mode.
2. Place a suitable pan on the cooking zone that
you wish to use.
• Make sure the bottom of the pan and the surface
Of the cooking zone are clean and dry.
3. Touching the heating zone selection control, and a indicator next to the key will
flash
4.Set a power level by touching the “-”, “+”,
a. If you don’t select a heat zone within 1 minute, the
ceramic hob will automatically switch off. You will need to start again at step
1.
b. You can modify the heat setting at any time during cooking.
Active Dual Ring： Touch the dual zone select control , then the
indicator of this zone will flash. activating double zone by pressing for once.
Turn off the dual zone zone，by press the zone select control accordingly and then
press the .
When you have finished cooking
1. Touching the heating zone selection control that you wish to switch off.
2. Turn the cooking zone off by touching the leftest point for a while.
3. Turn the whole cooktop off by touching the “ON/OFF” control.
4. Beware of hot surfaces
“H” will show which cooking zone is hot to touch. It will disappear when the
surface has cooled down to a safe temperature. It can also be used as an energy
saving function if you want to heat further pans, use the cooking zone that is still
hot.
Locking the Controls a
Power level
1 2 3 4 5 6 7 8 9
Default working timer (hour)
8 8 8 4 4 4 2 2 2
• You can lock the controls to prevent unintended use (for example children
accidentally turning the cooking zones on).
• When the controls are locked, all the controls except the ON/OFF control are
disabled.
To lock the controls
Touch hold the keylock control . The timer indicator will show “Lo”.
To unlock the controls
1. Make sure the ceramic hob is turned on.
2. Touch and hold the keylock control for 3 seconds.
3. You can now start using your ceramic hob.
When the hob is in the lock mode, all the controls are disabled except the
ON/OFF , you can always turn the ceramic hob off with the ON/OFF
control in an emergency, but you shall unlock the hob first in the next
operation
Over-Temperature Protection
A temperature sensor equipped can monitor the temperature inside the ceramic
hob. When an excessive temperature is monitored, the ceramic hob will stop
operation automatically.
Residual Heat Warning
When the hob has been operating for some time, there will be some residual
heat. The letter “ H ”appears to warn you to keep away from it.
Auto Shutdown
Another safety feature of the hob is auto shut down. This occurs whenever you
forget to switch off a cooking zone. The default shutdown times are shown in
the table below:
Using the Timer a
You can use the timer in two different ways:
1. You can use it as a minute minder. In this case, the timer will not turn any
cooking zone off when the set time is up.
2. You can set it to turn one cooking zone off or more than one after the set time
is up.
• You can set the timer for up to 99 minutes.
Using the Timer as a Minute Minder
If you are not selecting any cooking zone
1. Make sure the cooktop is turned on.
Note: you can use the minute minder even if you’re not selecting any cooking
zones.
2. Touch timer control , The minder indicator
will start flashing and “30” will show in the timer display.
3. Adjust the timer setting by touch the “-” , “+”. The minute
minder indicator will start flashing and will show in the timer display.
Hint: Touch the “-” or “+” control of the timer
once to decrease or increase by 1 minute.
Touch and hold the “-” or “+” control of the timer to decrease or
increase by 10 minutes.
If the setting time exceeds 99 minutes, the timer will automatically
return to 0 minute.
4. Touch the ‘Timer’, the timer is canceled, and the “--” will show in the minute
display.
5. When the time is set, it will begin to count down
immediately. The display will show the remaining
time and the timer indicator will flash for 5 seconds.
6. Buzzer will beep for 30 seconds and the timer indicator
shows “- -” when the set time finished.
Setting the timer to turn one cooking zone off
1. Touching the heating zone selection control
that you want to set the timer for. (e.g. zone 1#)
2.Touch timer control , The minder indicator
will start flashing and “30” will show in the
timer display.
.
3. Set the time by touching the “-” or “+” control of the timer
Hint: Touch the “-” or “+” control of the timer
once will decrease or increase by 1 minute.
Touch and hold the “-” or “+” control of the timer will
decrease or increase by 10 minutes.
4. Touching the heating zone selection control, and then touch the “Timer”, the
timer is cancelled, and the“--” will show in the minute display.
5. When the time is set, it will begin to count
down immediately. The display will show the
Remaining time and the timer indicator flash
for 5 seconds.
NOTE: The red dot next to power level indicator
will illuminate indicating that zone is selected.
6. When cooking timer expires, the corresponding
cooking zone will be automatically switch off and
show “H”.
Setting the timer to turn more than one cooking zone
off
1. If more than one heating zone use this function, the timer indicator will show
the shortest time.
(e.g. zone 1# setting time of 3 minutes, zone 2# setting time of 6 minutes,
the timer indicator shows “3”.)
NOTE: The flashing red dot next to power level indicator means the timer
indicator is showing time of the heating zone.
If you want to check the set time of other heating zone, touch the heating
zone selection control. The timer will indicate its set time.
(set to 6 minutes)
(set to 3 minutes)
2. When cooking timer expires, the corresponding
cooking zone will be switch off automatically and
show “H” .
NOTE: If you want to change the time after the timer is set, you have to start
from step 1
Cookware a
Do not use cookware with jagged edges or a curved base.
Make sure that the base of your pan is smooth, sits flat against the glass, and is
the same size as the cooking zone. Always centre your pan on the cooking zone.
Always lift pans off the ceramic hob – do not slide, or they may scratch the glass.
Cooking Guidelines a
Cooking Tips
• Using a lid will reduce cooking times and save energy by retaining the heat.
• Minimise the amount of liquid or fat to reduce cooking times.
• Start cooking on a high setting and reduce the setting when the food has come
to the boil or heated through.
Simmering, cooking rice
• Simmering occurs below boiling point, at around 85˚C, when bubbles are just
rising occasionally to the surface of the cooking liquid. It is the key to delicious
soups and tender stews because the flavours develop without overcooking the
food. You should also cook egg-based and flourthickened sauces below boiling
point.
• Some tasks, including cooking rice by the absorption method, may require a
setting higher than the lowest setting to ensure the food is cooked properly in
the time recommended.
Searing steak
To cook juicy flavoursome steaks:
1. Stand the meat at room temperature for about 20 minutes before cooking.
2. Heat up a heavy-based frying pan.
3. Brush both sides of the steak with oil. Drizzle a small amount of oil into the hot
pan and then lower the meat onto the hot pan.
4. Turn the steak only once during cooking. The exact cooking time will depend
on the thickness of the steak and how cooked you want it. Times may vary
from about 2 – 8 minutes per side. Press the steak to gauge how cooked it is
– the firmer it feels the more ‘well done’ it will be.
5. Leave the steak to rest on a warm plate for a few minutes to allow it to relax
and become tender before serving.
For stir-frying
1. Choose an ceramic compatible flat-based wok or a large frying pan.
2. Have all the ingredients and equipment ready. Stir-frying should be quick. If
cooking large quantities, cook the food in several smaller batches.
3. Preheat the pan briefly and add two tablespoons of oil.
4. Cook any meat first, put it aside and keep warm.
5. Stir-fry the vegetables. When they are hot but still crisp, turn the cooking
zone to a lower setting, return the meat to the pan and add your sauce.
6. Stir the ingredients gently to make sure they are heated through.
7. Serve immediately.
Heat Settings a
Heat setting
Suitability
1 - 2
• delicate warming for small amounts of food
• melting chocolate, butter, and foods that burn quickly
• gentle simmering
• slow warming
3 - 4
• reheating
• rapid simmering
• cooking rice
5 - 6
• pancakes
7 - 8
• sauteing
• cooking pasta
9
• stir-frying
• searing
• bringing soup to the boil
• boiling water
Care and Cleaning a
What?
How?
Important!
Everyday soiling on glass
(fingerprints, marks,
stains left by food or
non-sugary spillovers on
the glass)
1. Switch the power to the
cooktop off.
2. Apply a cooktop cleaner
while the glass is still warm
(but not hot!)
3. Rinse and wipe dry with a
clean cloth or paper towel.
4. Switch the power to the
cooktop back on.
• When the power to the cooktop is
switched off, there will be no ‘hot
surface’ indication but the
cooking zone may still be hot!
Take extreme care.
• Heavy-duty scourers, some nylon
scourers and harsh/abrasive
cleaning agents may scratch the
glass. Always read the label to
check if your cleaner or scourer is
suitable.
• Never leave cleaning residue on
the cooktop: the glass may
become stained.
Boilovers, melts, and
hot sugary spills on
the glass
Remove these immediately
with a fish slice, palette knife or
razor blade scraper suitable for
ceramic glass cooktops, but
beware of hot cooking zone
surfaces:
1. Switch the power to the
cooktop off at the wall.
2. Hold the blade or utensil at a
30° angle and scrape the
soiling or spill to a cool area
of the cooktop.
3. Clean the soiling or spill up
with a dish cloth or paper
towel.
4. Follow steps 2 to 4 for
‘Everyday soiling on glass’
above.
• Remove stains left by melts and
sugary food or spillovers as soon
as possible. If left to cool on the
glass, they may be difficult to
remove or even permanently
damage the glass surface.
• Cut hazard: when the safety
cover is retracted, the blade in a
scraper
is razor-sharp. Use with extreme
care and always store safely and
out of reach of children.
Spillovers on the
touch controls
1. Switch the power to the
cooktop off.
2. Soak up the spill
3. Wipe the touch control area
with a clean damp sponge or
cloth.
4. Wipe the area completely
dry with a paper towel.
5. Switch the power to the
cooktop back on.
• The cooktop may beep and turn
itself off, and the touch controls
may not function while there is
liquid on them. Make sure you
wipe the touch control area dry
before turning the cooktop back
on.
IMPORTANT!: For your safety, switch the power to the cooktop off at the wall
before any cleaning. In this case, there will be no ‘Hot surface’ indication, but the
cooking zones may still be hot! Take extreme care.
Trouble Shooting a
Problem
Possible causes
What to do
The cooktop cannot
be turned on.
No power.
Make sure the cooktop is connected
to the power supply and that it is
switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your ceramic cooktop’ for
instructions.
The touch controls are
difficult to operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
Cooking zones seem
to turn themselves off
and on during use
They cycle off and on
to maintain the selected setting
or prevent the glass from
overheating.
This is normal and needs no action
Technical Specification a
Cooking Hob
HCE302TB3
Cooking Zones
2 Zones
Supply Voltage & Frequency
220-240V~ ,50-60 Hz
Power Rating
2745-3267W
Product Size W×D×H(mm)
288X520X52
Cut out Dimensions W×D(mm)
268+5X500+5
Cooking Hob
HCE604TB3
Cooking Zones
4 Zones
Supply Voltage & Frequency
220-240V~ or
380-415V~,50-60Hz,
Power Rating
5490- 6533W
Product Size W×D×H(mm)
590X520X52
Cut out Dimensions W×D(mm)
560+5X490+5
Cooking Hob
HCE905TB3
Cooking Zones
5 Zones
Supply Voltage & Frequency
220-240V~ or
380-415V~,50-60Hz,
Power Rating
7502-8929W
Product Size W×D×H(mm)
900X520X52
Cut out Dimensions W×D(mm)
870+5X490+5
Weight and Dimensions are approximate. Because we continually strive to
improve our products we may change specifications and designs without prior
notice.
Manufacturer’s Warranty
Please read this warranty card carefully. Attach your purchase receipt to this
warranty card and keep in a safe place. You must produce both warranty card and
proof of purchase in the event of a warranty repair being required.
When you purchase any new Haier Product you automatically receive a two year
Manufacturer's Warranty covering parts and labour for servicing.
The Manufacturer undertakes to:
Repair or, at its option, replace without cost to the owner either for material or
labour any part of the Product, the serial number of which appears on the Product,
which is found to be defective within TWO YEARS from the date of purchase.
This warranty DOES NOT cover:
A Service calls which are not related to any defect in the Product. The cost of a
service call will be
charged if the problem is not found to be a Product related fault. For example:
1. Correct the installation of the product.
2. Provide Instruction on use of the product or change the setup of the
product.
3. Replace house fuses or correct house wiring.
4. Correcting fault(s) caused by the user.
5. Noise or vibration that is considered normal.
6. Water on the floor due to incorrect loading or excessive suds.
7. Blocked pumps, removal of foreign objects/substances from the machine,
including the pump and inlet house filters.
8. Correcting damage caused by pests, eg. rats, cockroaches etc.
9. Correct corrosion or discolouration due to chemical attack.
10. Power outages or surges.
B Defects caused by factors other than:
1. Normal domestic use or
2. Use in accordance with the Product’s User Guide.
C Defects to the Product caused by accident, neglect, misuse or ‘Act of God’.
D The cost of repairs carried out by non-authorised repairers or the cost of
correcting such unauthorised repairs.
E Normal recommended maintenance as set out in the Product’s User Guide.
F Repairs when the appliance has been dismantled, repaired or serviced by
other than an AUTHORISED CUSTOMER SERVICE CENTRE or the selling
dealer.
G Pick up and delivery.
H Transportation or travelling costs involved in the repair when the product is
installed outside the AUTHORISED CUSTOMER SERVICE CENTRE’S normal
service area.
This product has been designed for use in a normal domestic environment. It is
not intended for commercial use. Doing so may affect product warranty.
Service under this warranty must be provided by an Authorised Service Repairer
(refer to the Customer Care section for contact details). Such service shall be
provided during normal business hours. This warranty certificate should be shown
when making any claim.
Note:
This Warranty is an extra benefit and does not affect your legal rights and applies
only to product purchased in New Zealand and Australia. Please keep this
Warranty Card in a safe place.
For Australian customers:
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Customer Care
Check the things you can do yourself.
Refer to your User Guide and check:
1 Your appliance is correctly installed.
2 You are familiar with its normal operation.
3 You have read the problem solving section in your User Guide.
If after checking these points you still need assistance, please refer to your
nearest Haier Authorised Repairer.
In New Zealand, if you need assistance...*
Call your retailer who is trained to provide information on your appliance, or if we
can be of any further help, please contact our Customer Care Centre:
Toll Free: 0800 372 273 Fax: (09) 273 0656
Email: customer.care@haier.co.nz
Postal address: P.O. Box 58732, Botany, Manukau 2163
If you need service...*
We have a network of independent Fisher & Paykel Authorised Repairers whose
fully trained technicians can carry out any service necessary on your appliance.
Your dealer or our Customer Care Centre can recommend a Fisher & Paykel
Authorised Repairer in your area.
In Australia, if you need assistance...*
Call the Customer Care Centre and talk to one of our Customer Care Consultants.
Toll Free: 1300 729 948 Fax: (07) 3826 9298
Email: customer.care@haierlife.com.au
Postal Address: PO Box 798, Cleveland QLD 4163
If you need service...*
We have a network of qualified Authorised Repairers whose fully trained
technicians can carry out any service necessary on your appliance. Our Customer
Care Centre can recommend an Authorised Repairer in your area.
*If you call or write, please provide: name, address, model number, serial number,
date of purchase and a description of the problem. This information is needed in
order to better respond to your request for assistance.
Product Details
Model ---------------------------------------Serial No. -----------------------------
Date of Purchase----------------------------Purchaser-----------------------------
Dealer---------------------------------------Suburb---------------------------------
Town----------------------------------------Country--------------------------------
Thank you for choosing Haier. We are confident that you will enjoy many years of
good service from your appliance.
Code：
Edition：
Publication Date：April 6, 2021
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