Haier HA12TG21SS Use & Care
Frost-Free Refrigerator/Freezer
Frost-Libérent
Réfrigérateur/Congélateur
Frost-Libera
Refrigerador/Congelador
User Manual
Guide de l’Utilisateur
Manual del Usuario
Models HA10TG21SW
HA10TG21SB
HA10TG21SS
HA12TG21SW
HA12TG21SB
HA12TG21SS
TABLE OF CONTENTS
SAFETY INFORMATION
Important Safety Instructions ..................................................................................................................2-3
ENGLISH
SET UP & USE
Electrical Requirements ................................................................................................................................4
Installation Guide .......................................................................................................................................4-5
Installing Your Refrigerator ............................................................................................................................5
Accessories ....................................................................................................................................................6
Parts & Features .............................................................................................................................................7
Reversing the Door Swing .........................................................................................................................8-9
Features and Use .................................................................................................................................. 10-11
Food Storage Information .......................................................................................................................... 12
CLEANING AND CARE
Care and Maintenance .......................................................................................................................... 13-14
TROUBLE SHOOTING & WARRANTY
Normal Operating Sounds.......................................................................................................................... 15
Troubleshooting .................................................................................................................................... 16-17
Customer Service ....................................................................................................................................... 18
Limited Warranty ........................................................................................................................................ 19
PRODUCT REGISTRATION
Thank you for purchasing our Haier
product. This easy-to-use manual will guide you in
getting the best use out of your product.
Remember to record the model and serial numbers.
They are on the backside or inside of the product.
Staple your receipt to your manual. You will need it to obtain warranty service.
Model number
Serial number
Date of purchase
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
WARNING
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE:
WHEN USING THIS APPLIANCE, ALWAYS EXERCISE BASIC SAFETY
PRECAUTIONS, INCLUDING THE FOLLOWING:
NOTE: If the refrigerator has been placed in a horizontal or tilted position for any period of time, wait 24
hours before plugging the unit in.
1) Use this appliance only for its intended purpose as described in this use and care guide.
2) This refrigerator must be properly installed in accordance with the installation instructions before it is
used. See Electrical Requirements in the Set Up & Use section.
3) This refrigerator should not be recessed or built into an enclosed cabinet. It is designed for
freestanding installation only.
4) Never unplug your refrigerator by pulling on the power cord. Always grasp the plug firmly and pull
straight out from the outlet.
5) Repair or replace immediately all electric service cords that have become frayed or otherwise
damaged. Do not use a cord that shows cracks or abrasion damage along its length, the plug or the
connector end.
6) If your old refrigerator is not being used, we recommend that you remove the doors. This will reduce
the possibility of danger to children.
WARNING
AFTER YOUR REFRIGERATOR IS IN OPERATION, DO NOT TOUCH THE COLD
SURFACES IN THE FREEZER COMPARTMENT, PARTICULARLY WHEN HANDS ARE
DAMP OR WET. SKIN MAY ADHERE TO THESE EXTREMELY COLD SURFACES.
7) Do not refreeze foods that have been thawed completely. The United States Department of
Agriculture in Home and Garden Bulletin No. 69 reads:
"…You may safely refreeze frozen foods that have thawed if they still contain ice crystals or if they are
still cold, below 40°F."
"…Thawed ground meats, poultry, or fish that have any off-odor or off-color should not be refrozen
and should not be eaten. Thawed ice cream should be discarded. If the odor or color of any food is
poor or questionable, discard it. The food may be dangerous to eat."
"…Even partial thawing and re-freezing can reduce the eating quality of foods, particularly fruits,
vegetables, and prepared foods. The eating quality of red meats is affected less than that of many
other foods. Use refrozen foods as soon as possible to save as much of their eating quality as you
can."
PAGE 2 • SAFETY INFORMATION
IMPORTANT SAFETY INSTRUCTIONS CONT.
8) Do not use any electrical device or any sharp instrument in defrosting your refrigerator.
DANGER: Risk of Fire or Explosion. Flammable Refrigerant Used. Do Not Use Mechanical
Devices to Defrost Refrigerator or Freezer. Do Not Puncture Refrigerant Tubing.
9) Unplug your refrigerator before cleaning or before making any repairs.
NOTE: If for any reason this product requires service, the component parts shall be replaced with
like components and servicing shall be done by factory authorized service personnel, so as to
minimize the risk of possible ignition due to incorrect parts or improper service.
10) Do not operate your refrigerator in the presence of explosive fumes.
SAVE THESE INSTRUCTIONS
CAUTION -Risk of Fire or Explosion
Dispose of properly in accordance with Federal or Local
ENGLISH
Regulations. Flammable refrigerant used.
DANGER
RISK OF CHILD ENTRAPMENT. BEFORE YOU THROW AWAY YOUR OLD
REFRIGERATOR OR FREEZER, TAKE OFF THE DOORS. LEAVE THE SHELVES IN
PLACE SO THAT CHILDREN MAY NOT EASILY CLIMB INSIDE.
PAGE 3 • SAFETY INFORMATION
ELECTRICAL REQUIREMENTS
GROUNDING INSTRUCTIONS
ENGLISH
WARNING
ELECTRICAL REQUIREMENT - SHOCK HAZARD
• Make sure there is a suitable power outlet. 115 Volts, 15 Amps, 3 Prong (Grounded) power outlet with
proper grounding to power the refrigerator.
• Avoid the use of three prong adapters or cutting off the third grounding prong in order to
accommodate a two prong outlet. This is a dangerous practice since it provides no effective grounding
for the refrigerator and may result in shock hazard.
USE OF EXTENSION CORDS
WARNING
USE OF EXTENSION CORDS- POTENTIAL SAFETY HAZARD
• Avoid the use of an extension cord because of potential safety hazards under certain conditions.
If it is necessary to use an extension cord, use only a 3-wire extension cord that has a 3-blade
grounding plug and a 3-slot outlet that will accept the plug. The marked rating of the extension cord
must be equal to or greater than the electrical rating of the appliance. DO NOT USE EXTENSION
CORD LONGER THAN 12 FT.
INSTALLATION GUIDE
INSTALLATION LIMITATIONS
• Select a suitable location for the refrigerator on a hard even surface away from direct sunlight or heat
source, e.g. radiators, baseboard heaters, cooking appliances, etc. Any floor unevenness should be
corrected with the leveling legs located on the front bottom corners of the refrigerator.
UNPACKING YOUR REFRIGERATOR
1. Remove all packaging material. This includes the corrugated base and all adhesive tape holding the
refrigerator accessories inside and outside.
2. Inspect and remove any remains of packing, tape or printed materials before powering on the
refrigerator.
3. If your refrigerator comes with smooth or stainless steel doors, please remove the clear film before
turning it on for the first time. When removing the film, do not pull the film straight down as this could
result in misaligned doors.
4. It is normal for the freezer door to be positioned slightly higher than the top of the cabinet when the
refrigerator is first installed. This positioning is done at the factory to ensure a proper gasket seal
once the door is weighted with food items.
PAGE 4 • SET UP & USE
INSTALLATION GUIDE CONT.
CAUTION
Risk of Fire or Explosion due to puncture of refrigerant tubing. Flammable
refrigerant used. Handle with care when moving refrigerator to avoid either
damaging the refrigerant tubing or increasing the risk of a leak.
LEVELING YOUR REFRIGERATOR
• Your refrigerator has two leveling legs that are located in the front bottom corners of your refrigerator.
After properly placing your refrigerator under its final position, you can level your refrigerator.
• Leveling legs can be adjusted by turning them counterclockwise to raise your refrigerator or by turning
them clockwise to lower your refrigerator. The refrigerator door will close easier when the leveling legs
are extended.
ENGLISH
LOWER RAISE
PROPER AIR CIRCULATION
• To ensure your refrigerator works at the maximum efficiency it was designed for, you should install it in
a location where there is proper air circulation, plumbing and electrical connections. Your refrigerator
is not designed to operate in temperatures below 55˚F (12˚C ) or above 95˚F (35˚C).
• Do not install your refrigerator in any location not properly insulated or heated, e.g. garage, etc.
Keep out of direct sunlight and away from heating sources such as radiators, heaters, and cooking
appliances.
• The following are recommended clearances around the refrigerator:
Sides……………1” (25 mm) Top....................1" (25 mm) Back..................2" (50mm)
PAGE 5 • SET UP & USE
ACCESSORIES
The following accessories are included:
ENGLISH
• Glass Shelf for the Fresh Food Section
• Glass Shelf for Freezer Compartment
To order accessories, call 1-877-337-3639 or visit us at www.haieramerica.com/support
PAGE 6 • SET UP & USE
PARTS & FEATURES
Freezer Shelf
ENGLISH
Full-Width Freezer
Door Shelf
Freezer
Temperature
Control
Adjustable
Temperature
Control
LED Light
Full-Width
Glass Shelves
Clear Glass
Crisper Cover
Crisper Humidity
Control
Clear Crisper
Full-Width
Door Shelf
Full-Width
Door Shelf
Light Switch
2 Liter Bottle
Storage
Compartment
Gallon Storage
Compartment
Leveling Legs
Full-Width
Door Shelf
(only on HA12TG21S)
PAGE 7 • SET UP & USE
REVERSING THE DOOR SWING
LEFT/RIGHT DOOR OPENING METHOD
ENGLISH
This product allows you to reverse the door
opening from left to right and back. You can select
your preference of door opening by following the
procedure to make the change.
TOOLS REQUIRED
Phillips and Flat Head Screwdrivers, Ratchet
Wrench with 8 mm and 10 mm sockets.
DISMANTLING
(Fig. 1 and Fig. 2)
1. Affix refrigerator and freezer door by sticking
adhesive tape on both sides to hold doors in
place.
Fig. 1 Fig. 2
5. Remove the adhesive tape on refrigerator door,
lift it and take refrigerator door, and carefully
put it aside.
6. Remove the doorstoppers from the refrigerator
and freezer doors. (Fig. 3)
7. Insert left side doorstoppers (provided in your
packing) on the left side bottom hole of the
refrigerator door and on the left side bottom
hole of the freezer door. Fasten with screws
provided. (Fig. 4)
Fig. 3
2. As shown in Fig. 1, remove the upper hinge
cover by using flat head screwdriver. Then
remove three screws using ratchet wrench
with 10 mm head. Take out hinge by pulling it
vertically and keep it in safe place.
3. Remove the adhesive tape on freezer door, lift it
and take off the door and carefully put it aside.
4. Remove two screws of central hinge using
ratchet wrench with 8 mm socket, and keep
them in a safe place (Fig. 2)
Fig. 4
PAGE 8 • SET UP & USE
REVERSING THE DOOR SWING CONT.
ENGLISH
REINSTALLATION
1. Remove the lower pivot pin from the lower
hinge by turning counter clockwise. Move the
pin to the opposite hole and tighten. Make sure
that washer on the pin stays in place (Fig. 5)
Fig. 5
Fig. 6
2. Tilt refrigerator on a 45-degree angle to have
access to the bottom front.
5. Align the holes in the bottom hinge to the
corresponding holes on the opposite side of the
cabinet. Insert and tighten the screws. Reinstall
both front feet and reinstall Phillips Head screw
on opposite side.
Fig. 7
6. To install refrigerator door: Line up the left
bottom hole of the refrigerator compartment
door over the bottom hinge pin. Move door
forward to make it straight and align with
central hinge. Install the central hinge again, and
turn the hinge axle until it completely enters the
door body. Secure it with the screws provided.
(see Fig. 7)
NOTE: Prior to this, remove plugs from door
frame and install on opposite side.
Fig. 8
CAUTION
Two People Required.
3. Remove both left and right front feet from
bottom. (Fig. 6)
4. Loosen the screws holding the bottom hinge
and remove it using ratchet wrench with 10 mm
socket. Remove one Phillips Head screw on
other side.
7. To install freezer door: Line up left bottom
hole of the door over the central hinge middle
pin. Move door forward to make it straight and
align with freezer compartment. Place over left
side the top hinge, align holes with hole on the
refrigerator top and tighten with the screws
provided. (see Fig. 8)
8. Reinstall hinge cover as shown in Fig. 8
PAGE 9 • SET UP & USE
FEATURES AND USE
ADJUSTABLE TEMPERATURE DIAL
ENGLISH
Your refrigerator will automatically maintain the
temperature level you select. The temperature
control dial has 7 settings. 1 is the warmest. 7 is
the coldest. At first, set the dial to 4 and allow 24
hours to pass before adjusting the temperature to
your needs.
To adjust the temperature range in the cold
setting, turn the temperature dial in a clockwise
direction. For normal operating conditions, keep
the dial halfway between cold and coldest. For
your convenience, the factory presets the control
at normal operating conditions.
NOTE: If the refrigerator has been placed in a
horizontal or tilted position for any period of time
wait 24 hours before plugging the unit in.
FREEZER SECTION
Your freezer compartment is equipped with
adjustable temperature control. For your
convenience, temperature is preset by the factory
to the colder setting. There is also an option to
adjust the settings, either to cold or to coldest.
FROST- FREE REFRIGERATOR-FREEZER
You should never need to defrost your freezer, as
it automatically defrosts any ice build-up that may
occur.
DANGER: Risk of Fire or Explosion.
Flammable Refrigerant Used. Do Not Use
Mechanical Devices to Defrost Refrigerator or
Freezer. Do Not Puncture Refrigerant Tubing.
REFRIGERATOR INTERIOR SHELVES
(Shelves may vary by model)
The shelves of your refrigerator were designed
with you in mind. Their varied adjustability allows
you to satisfy your personal storage needs.
To remove or adjust a full-width slide-out shelf:
(see Fig. 9)
1. Gently tilt the shelf up and slide forward until the
shelf has been completely removed.
2. To replace the shelf, select the desired setting
and gently slide the shelf back until it rests in the
locking position.
REFRIGERATOR SECTION
INTERIOR LIGHT
Your refrigerator is equipped with an interior light
in the fresh food section for you to easily locate
your food.
PAGE 10 • SET UP & USE
Fig. 9
FEATURES AND USE CONT.
ENGLISH
CRISPERS AND CRISPER COVER
To remove and install the crisper: (see Fig. # 10)
1. Grip the crisper firmly and slide out completely.
2. Replace the crisper by placing the crisper
properly in position and gently sliding it back
into place.
Fig. 10
REMOVING OR REPLACING THE
CRISPER COVER
1. Carefully grasp the crisper cover and slide out to
remove. (Fig. 11)
Fig. 11
2. To replace, slide the rear of the crisper cover
into the right and left slots above the crisper
area and gently slide back into place.
Your refrigerator is equipped with a slide control to
raise or lower the humidity levels or your crispers.
This feature will increase the storage life of your
fruits and vegetables. Simply adjust the controls to
the appropriate setting for items you are storing
in the crispers. Low settings allow moist air to exit
the crisper, for optimum storage of fruit and/or
vegetables that have skins. High settings retains
moist air in the crisper, for optimum storage of
leafy fresh vegetables.
PAGE 11 • SET UP & USE
FOOD STORAGE INFORMATION
FRESH FOOD:
ENGLISH
• When storing fresh food that is not prepackaged,
be sure to wrap or store food in airtight and
moisture proof material unless otherwise noted.
This will ensure proper shelf life and prevent the
transfer of odors and tastes.
• Wipe containers before storing to avoid needless
spills.
• Eggs should be stored in an upright position in
their original carton to maximize shelf life.
• Fruit should be washed and dried, then stored
in sealed plastic bags before storing in the
refrigerator.
• Vegetables with skins should be stored in plastic
bags or containers.
• Leafy vegetables should be washed and drained
and then stored in plastic bags or containers.
• Hot food should be allowed to cool before storing
in the refrigeration. This will prevent unnecessary
energy use.
• Fresh seafood should be used the same day as
purchased.
• When storing meats in the fresh food section,
keep in the original packaging or rewrap as
necessary.
These are some suggestions for safe storage:
• Chicken 1-2 Days
• Ground Beef 1-2 Days
• Cold Cuts 3-5 Days
• Steaks/Roasts 3-5 Days
• Smoked/Cured Meats 7-10 Days
For detailed storage chart visit FDA website:
www.cfsan.fda.gov/~dms/fttstore.html
FROZEN FOOD
• Wipe containers before storing to avoid needless
spills.
• Hot food should be allowed to cool before storing
in the freezer. This will prevent unnecessary
energy use.
• When storing meats, keep in the original
packaging or rewrap as necessary.
• Proper freezer storage requires correct
packaging. All foods must be in packages that
do not allow the flow of air or moisture in or out.
Improper storage will result in odor and taste
transfer and will result in the drying out of the
improperly packaged food.
• Follow package or container instructions for
proper storage.
• Packaging Recommendations:
Plastic containers with air tight lids
Heavy duty aluminum foil
Plastic wrap made from saran film
Self-sealing plastic bags
• Do not refreeze defrosted/thawed foods.
• It is recommended that the freezing date be
marked on the packaging.
These are some suggestions for safe storage:
• TV Dinners 3 - 4 Months
• Fresh Shrimp, scallops, crawfish 3 - 6 Months
• Hamburger & stew meats 3 - 4 Months
• Ground Turkey, veal, pork 3 - 4 Months
• Chops 4 - 6 Months
• Steaks 6 - 12 Months
• Chicken or Turkey 6 - 8 Months
For detailed storage chart visit FDA website:
www.cfsan.fda.gov/~dms/fttstore.html
PAGE 12 • SET UP & USE
CARE AND MAINTENANCE
ENGLISH
WARNING
Before cleaning your refrigerator, ALWAYS
unplug it from the power source. Failure to heed
this warning could result in injury or death from
electric shock.
DANGER
Risk of Fire or Explosion due to puncture of
refrigerant tubing. Flammable refrigerant used.
Do not use metal instruments during cleaning
process. Do not puncture refrigerant tubing.
NOTE: Before using any cleaning products, be sure
to read the manufacturer’s instructions
and warnings. This will help avoid personal
injury or damage to property.
INTERIOR CLEANING:
Prepare a cleaning solution of 3-4 tablespoons of
baking soda mixed with warm water. Use a sponge
or soft cloth, dampened with the cleaning solution,
to wipe the inside of your refrigerator.
Avoid cleaning any cold glass (shelves, crisper
cover glass, etc.) with hot water. The glass can
break and cause personal injury. Handle all glass
parts with care at all times.
Do not attempt to wash any parts in a dishwasher.
Do not use harsh chemicals, ammonia, chlorine
bleach, concentrated detergent, solvents,
abrasives or metal scouring pads to clean your
refrigerator, inside or out. They can damage and/
or discolor the refrigerator finish.
EXTERIOR CLEANING:
Use a clean, soft, lightly dampened cloth with
kitchen appliance wax or a mild detergent to clean
the exterior of the refrigerator.
Use a clean, soft, lightly dampened cloth with
warm soapy water to clean the handles and trim.
Use a clean, soft towel to dry.
For stainless steel models, use a dry cloth and
stainless steel polish.
Door gaskets should be cleaned every three
months following the instructions for interior
cleaning. Clean gaskets will maintain a better seal
than dirty gaskets. Lightly apply petroleum jelly to
the hinge side of the gaskets to keep the gasket
pliable and assure a good seal.
Never use a dirty cloth to clean the exterior of
the refrigerator. Dirty cloths may leave residue
on the refrigerator that can damage the finish.
Also, avoid the use of harsh chemicals, ammonia,
chlorine bleach, concentrated detergent, solvents,
abrasives or metal scouring pads to clean the
outside of the refrigerator.
LED LIGHTING SERVICE
WARNING
DO NOT change the LED light by yourself,
please contact the after-sale service for your
replacement. Failure to heed this warning could
result in injury or death from electric shock.
PAGE 13 • CLEANING AND CARE
CARE AND MAINTENANCE
MAINTENANCE
ENGLISH
DANGER
Risk of Fire or Explosion. Flammable refrigerant
used. Do not puncture refrigerant tubing. To
be repaired only by trained authorized service
personnel. Consult Repair Manual before
attempting to service this product. All Safety
Precautions Must be followed. Component
parts shall be replaced with like components
to minimize the risk of possible ignition due to
incorrect parts or improper service.
POWER INTERRUPTIONS
In the event of a power interruption, unplug your
refrigerator from the power source. Avoid opening
the doors until after power has been restored.
Your refrigerator will maintain a cold temperature
for longer if door opening is avoided or kept to a
minimum.
VACATION
For long vacations or absences, unplug your
refrigerator and remove all food from it. Turn
the temperature control knob in the refrigerator
section to the OFF position and clean the
refrigerator, including the gaskets, according to
the Proper Care and Maintenance section. Leave
the doors propped open to allow air to circulate
inside the refrigerator.
MOVING
Before moving your refrigerator, empty the
food from it and use adhesive tape to secure all
loose items such as shelves, door bins and racks,
crispers and pans, etc. and unplug it. Always move
the refrigerator in an upright position in order to
avoid damaging the sealed refrigerant system.
Once power has been restored, plug your
refrigerator back into the power source and
inspect food in the refrigerator for spoilage
or thawing. Cleaning your refrigerator after a
prolonged power outage is strongly recommended
to avoid odors and potential health hazards due to
thawing.
PAGE 14 • CLEANING AND CARE
NORMAL OPERATING SOUNDS
ENGLISH
Whirring
There is a fan inside your refrigerator which helps
to maintain the temperature you have selected.
Whirring is common when the refrigerator is first
plugged in, when the doors have been opened
often or for an extended period of time and when a
large amount of food has been added.
Humming
This is a common noise that comes from
the compressor and is a part of making your
refrigerator run efficiently.
• There are a lot of things going on in your
refrigerator at any given time. Additional noises
you may hear, and possible causes include:
• Gurgling is most likely due to the circulation of
refrigerant through the cooling coils.
• Sizzling or popping sounds can be frost melting
and falling onto the defrost heater during the
defrost cycle.
• Clicking or chirping may be heard as the
compressor attempts to re-start.
• Cracking or popping noises may be from the
expansion and contraction of cooling coils during
and after the defrost cycle.
• Also, when your refrigerator is first plugged
in, the foam insulation in the walls will cool and
contract, which can result in cracking or popping
noises.
• The defrost timer and thermostat control will
click as each cycles on and off.
If the refrigerator has been placed in a horizontal
position for any period of time, wait 24 hours after
returning it to the upright position before plugging
it in.
Whooshing
It is possible that you may hear a whooshing
noise when closing the doors. This is no cause
for concern. It is simply the pressure in the
refrigerator equalizing.
PAGE 15 • TROUBLE SHOOTING & WARRANTY
IMPORTANT
During the automatic defrost cycle, you may
notice a red glow in the vents on the back wall of
your freezer compartment. This is normal during
the defrost cycle.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE(S) SOLUTION
ENGLISH
Refrigerator does
not run
Refrigerator or
freezer is too warm
Refrigerator or
freezer is too cold
Refrigerator
compressor runs
frequently or for
long periods of time
Moisture on
exterior/interior of
refrigerator
Refrigerator has an
odor
Light does not
come on
Refrigerator is unplugged Plug power cord into power source
Breaker is tripped or turned off / Fuse is
blown
Refrigerator is in defrost mode Wait about 40 minutes for defrost cycle to end
Temperature control is not set low
enough
Doors opened frequently or left open Keep door closed / Check that a package isn’t
Warm food added recently Allow time for food and refrigerator to cool
Items against back of compartments
are blocking proper airflow
Temperature control is set too low Turn knob counter-clockwise to change to a
Normal when first plugged in Allow 24 hours for the refrigerator to cool down
Warm or large amounts of food added This is normal
Door is left open Ensure that door is not being held open by an
Hot weather or frequent openings This is normal
Temperature control set to coldest
setting
High humidity This is normal; Dry surface and adjust
Doors opened frequently or left open Keep door closed / Check that a package isn’t
Open container of water in refrigerator Cover or seal container
Food is not sealed or packaged properly Re-seal packaging / Place an opened box of
Interior needs to be cleaned Follow cleaning instructions in Proper Care and
Reset / Turn on breaker or replace fuse
and cooling system to restart
Turn temperature knob clockwise to adjust to a
lower temperature; allow 24 hours to adjust
preventing door from closing
Store items only inside the trim of the glass
shelves; don’t place items against sides of the
compartments or directly in front of any vents
warmer setting; allow 24 hours to adjust
item
Adjust knob to a warmer setting
temperature knob to slightly colder setting
preventing door from closing
baking soda in the refrigerator, replace every
three months
Maintenance section
Refrigerator is unplugged Plug refrigerator in to power source
LED light is burned out Follow instructions in LED Light
Replacement section
Not all models come with a freezer
light
PAGE 16 • TROUBLE SHOOTING & WARRANTY
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