Help and advice
Frequently asked questions What you can do
Can I receive high-definition programmes
with this digital box?
No. High-definition channels may be shown in the TV
programme guide, but you cannot watch them with
this receiver.
Can I change the audio language for the
programme I am watching?
Yes. Some channels broadcast other audio
languages. Press the [AD] button when you are
watching a programme to see if other languages are
available.
Do I have to retune my digital box when
digital switchover happens in my region?
No. Freesat receivers do not have to be retuned as it
receives its signal from a satellite and not an aerial.
Do I have to retune my digital box when new
channels are added?
No. Your receiver will automatically add new
channels for you, and display them in the TV
programme guide.
Can I use ‘red button’ interactive services
with this receiver?
Yes. Some channels offer interactive services such as
news, sport and weather. When interactive services
are available, a red dot will appear in the top righthand side of the screen. Simply press the red button
on your remote control to access them.
Can I add ‘FTA (Free To Air)’ channels to my
digital box?
Yes. You can add these using the ‘Add Non-Freesat
Services’ menu. See page 13 for more information.
I have been asked to enter a lock code.
What is it?
Your default code is 0000. You can change this to
something else in ‘Parental Settings’.
Why can’t I see my FTA channels? Free to Air channels are not shown in the TV
programme guide. Make sure that ‘Show NonFreesat Services is set to ‘yes’. Press the ‘CH LIST’
button and then press the ‘SWAP’ button to see
them.
How can I find out system information about
my receiver?
Press the ‘MENU’ button and select option 0.
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