How it Works
GreatCall
Loading...
Touch 3
User Guide
166 pgs9.55 Mb0
Quick Start Guide
29 pgs3.5 Mb0

GreatCall Touch 3 User Guide

User Guide
Welcome to GreatCall!
Thank you for choosing the GreatCall Touch3. We’ve made it easy for you to stay connected to friends and family with the simplicity of GreatCall. Additionally, our 24-hour service professionals and health and safety services are designed to keep you protected, connected and in control of your life. This helpful guide contains information you need to start using your new smartphone. And if you have any questions or need assistance, you can count on us to be here day and night.
Best Regards, Your friends at GreatCall
For additional information about GreatCall or your new Touch3, visit greatcall.com.
Contents
Section 1: Getting Started..................................................................1
Key Items in the Box ................................................................................................2
The Front of your Touch3 .........................................................................................4
The Back of your Touch3 ..........................................................................................6
Understanding Touch Gestures ...............................................................................8
Turning your Phone On and Off................................................................................9
Turning On your Phone ...................................................................................... 9
Turning Off your Phone ...................................................................................10
Activating your Touch3 ..........................................................................................11
Sign into GreatCall ................................................................................................14
Charging the Battery .............................................................................................16
Battery Level Indicator ..........................................................................................17
Getting More Information ......................................................................................18
GreatCall Customer Service ...................................................................................19
Section 2: Understanding the Basics .................................................20
I Table of Contents
Table of Contents
Table of Contents
Navigation Buttons ...............................................................................................21
Using the Lock Screen ...........................................................................................23
Lock Screen Features ......................................................................................23
Unlocking your Phone ..................................................................................... 25
Locking your Phone ......................................................................................... 26
Shake for Help ......................................................................................................27
GreatCall Home Screen ........................................................................................28
Home Tab .......................................................................................................29
People Tab ......................................................................................................30
All Apps Button ............................................................................................... 30
GreatCall Button .............................................................................................31
Status Bar ............................................................................................................. 32
Notication Area ............................................................................................33
Status Area .................................................................................................... 34
Notication Panel .................................................................................................35
Expanding the Notication Panel ....................................................................35
Clearing Notications .....................................................................................37
Quick Settings ................................................................................................38
II Table of Contents
Closing the Notication Panel ......................................................................... 40
Ringer and Notication Sounds .............................................................................41
Adjusting the Ringer Volume .................................................................................42
Adjusting the Screen Brightness ...........................................................................43
Using the On-Screen Keyboard ..............................................................................44
Landscape Keyboard ...................................................................................... 46
Voice Typing ................................................................................................... 47
Predictive Text ................................................................................................48
Managing Your Usage ...........................................................................................49
What is Data?.................................................................................................. 50
Using Wi-Fi to Reduce Your Data Plan Usage .................................................... 51
Checking your Usage.......................................................................................52
Section 3: Placing and Receiving Calls ..............................................54
Dialing a Number ..................................................................................................55
Redialing a Number ..............................................................................................57
Answering or Ignoring a Call ..................................................................................58
Answering the Call .......................................................................................... 58
III Table of Contents
Table of Contents
Table of Contents
Ignoring the Call .............................................................................................58
Speakerphone ......................................................................................................59
Adjusting the Call Volume .....................................................................................60
Accessing the Keypad during Calls ........................................................................61
Voicemail ..............................................................................................................62
Setting up Voicemail ....................................................................................... 62
When to Check Voicemail ................................................................................ 63
People Tab ............................................................................................................65
Creating a People Contact ...............................................................................66
Managing your People Contacts ......................................................................68
Adding Favorites ............................................................................................. 68
Removing Favorites .........................................................................................69
Sorting your Favorites .....................................................................................69
Editing a People Contact ................................................................................. 70
Deleting a People Contact ............................................................................... 70
People History ................................................................................................71
Section 4: Text Messages .................................................................. 72
IV Table of Contents
Composing and Sending Text Messages ................................................................73
Reading and Replying to Text Messages ................................................................75
Sending a Photo or Video Message .......................................................................76
Section 5: Camera and Photo Album .................................................78
The Camera App ...................................................................................................79
Taking a Photo ......................................................................................................81
Changing the Camera Mode ..................................................................................82
Recording a Video .................................................................................................83
Viewing your Photos and Videos ...........................................................................84
Sharing your Photos and Videos............................................................................85
Section 6: Email ................................................................................86
Setting up your Email Account ...............................................................................87
Setting up a New Gmail Account .....................................................................88
Setting up an Existing Gmail Account .............................................................. 89
Setting up an Existing Standard Email Account ................................................89
Composing and Sending Email ..............................................................................90
V Table of Contents
Table of Contents
Table of Contents
Composing and Sending Email using the Gmail App ........................................90
Composing and Sending Email using the Email App ........................................90
Reading and Replying to an Email .........................................................................91
Sending an Email with a Photo or Video Attachment ..............................................92
Sending an Email with a Photo or Video using the Gmail App .......................... 92
Sending an Email with a Photo or Video using the Email App ...........................93
Section 7: GreatCall Health and Safety Apps .....................................94
5Star ....................................................................................................................95
Urgent Care ...........................................................................................................96
MedCoach ............................................................................................................97
Section 8: Managing your Settings ...................................................98
Wi-Fi .....................................................................................................................99
Connecting to a Wi-Fi Network ........................................................................ 99
Turning Wi-Fi On and Off ...............................................................................100
Bluetooth® .........................................................................................................101
Pairing a Bluetooth Device ............................................................................ 101
VI Table of Contents
Turning Bluetooth On and Off ........................................................................102
Airplane Mode ....................................................................................................103
Turning Airplane Mode On and Off ................................................................103
Section 9: Personalize Your Phone ...................................................104
Google Account...................................................................................................105
Setting up a New Google Account .................................................................105
Changing your Color Theme .................................................................................106
Changing the Lock Screen Photo .........................................................................107
Adding a Lock Screen Photo .......................................................................... 107
Removing a Lock Screen Photo ......................................................................107
Changing the Sounds ..........................................................................................108
Replacing the Battery ..........................................................................................109
Adding more Memory ..........................................................................................110
Health and Safety Information .........................................................111
Your Customer Agreement .................................................................................................... 140
Index ...............................................................................................150
VII Table of Contents
Table of Contents
Section 1: Getting Started
This section explains how to get started using your GreatCall Touch3 phone.
Topics
• Key Items in the Box
• The Front of your Touch3
• The Back of your Touch3
• Understanding Touch Gestures
• Turning your Phone On and Off
• Activating your Touch3
For additional support, visit us online at greatcall.com/support.
• Sign into GreatCall
• Charging the Battery
• Battery Level Indicator
• Getting More Information
• GreatCall Customer Service
Getting Started
1 Getting Started
Key Items in the Box
Getting Started
The GreatCall Touch3 box you received includes everything you need to get started:
The GreatCall Touch3
2 Getting Started
Wall Charger
USB Cable
User Guide
With GreatCall Link, families stay connected, even when they’re apart.
BACK
For you & a friend.
User Guides
GET
$
25
TM
GreatCall Touch3 – your easy-to-use smartphone with the Battery pre-installed
Wall Charger – allows you to charge your phone using any wall outlet
USB Cable – allows you to connect your phone to the Wall Charger or a computer
with a USB port
User Guides – contains important information about activating and using your
phone
3 Getting Started
Getting Started
The Front of your Touch3
Getting Started
Front-facing Camera Earpiece
Power/Lock Button
Display
Menu Button
4 Getting Started
Back Button
Home Button
Front-facing Camera – allows you to take pictures or videos
Earpiece – lets you hear the caller loud and clear
Power/Lock Button – allows you to lock and unlock your phone as well as power it
on and off
Display – shows all the information you need to operate your Touch3
Menu Button ( ) – displays additional options that may be available for the
current screen you are viewing
Back Button ( ) – takes you one step back from your last action
Home Button ( ) – takes you back to the Home Screen
5 Getting Started
Getting Started
The Back of your Touch3
Getting Started
Battery Cover Release
Headset Jack
Speaker
Main Camera
Battery Cover
6 Getting Started
Microphone
Volume Button
Power Connector
Headset Jack – allows you to connect a Stereo Headset to safely make calls hands-
free or listen to music
Battery Cover Release – allows you to remove the Battery Cover to replace the
Rechargeable Battery or insert a microSDTM card to expand storage capacity
Speaker – lets you hear the caller loud and clear when Speakerphone is enabled
Main Camera – allows you to take pictures or videos
Volume Button – allows you to adjust the volume of calls and notication sounds
Battery Cover – protects the Rechargeable Battery and the back of your Touch3
Microphone – picks up your voice loud and clear while on a phone call
Power Connector – allows you to charge your Touch3 with the provided Wall Charger
and USB Cable
7 Getting Started
Getting Started
Understanding Touch Gestures
Getting Started
Your smartphone features a large, responsive touch screen that allows you to use
your ngers to interact with what you see on the Display. If this is your rst time
using a smartphone, understanding how to use these touch gestures will ensure that you get the best Touch3 experience.
TAP
Briey touch the
screen with your
ngertip
8 Getting Started
PRESS AND HOLD
Touch the screen
for an extended
period of time
DRAG
Move your ngertip
across the screen
without losing contact
PINCH AND SPREAD
Touch the screen
with two ngers and
bring them closer or
farther apart
Turning your Phone On and Off
Your phone is off if the Display does not turn on when the Home Button or Power/Lock Button are briey pressed.
Turning On your Phone
PRESS AND HOLD the Power/Lock Button on the right side of your phone until the Display turns on.
NOTE: If your phone does not turn on, the battery
may need to be charged. See “Charging the Battery” on page 16 for more information on how to charge your phone.
Power/Lock Button
9 Getting Started
Getting Started
Turning Off your Phone
Getting Started
1. PRESS AND HOLD the Power/ Lock Button on the right side
of the phone until the “Device options” screen appears.
2. TAP the Power off ( ) option on the Display. The phone will ask if you want to proceed.
3. TAP the OK option on the Display.
10 Getting Started
1
2
3
Activating your Touch3
Before using your phone for the rst
time, it needs to be activated. The Setup Wizard built into your phone will help guide you through this process.
Getting Started
1. Power on your phone.
2. TAP Next at the
“Welcome” screen.
3. TAP the check box next to “I
understand and agree to the terms and conditions above” and then TAP Next.
3
2
11 Getting Started
4. IMPORTANT: TAP the “Easy-to-
Getting Started
use GreatCall” option and then TAP Next.
5. TAP the option that best describes where the phone was purchased.
Continue following the on-screen instructions until you have successfully activated your phone.
12 Getting Started
4
5
IMPORTANT: To ensure you get started quickly, please select “Easy-to-use
GreatCall” at the “Choose your home screen” step before TAPPING Next.
Easy-to-use GreatCall gives you a simplied experience. If you accidentally
selected “Advanced Android”, you can TAP the Back Button ( ) to change your selection.
NOTE: If you are instructed to go online or call to complete activation, please have
the following information ready:
• Home and billing address
• Phone number
• Email address
• Credit or debit card information
• Emergency contact details
• Serial Number – This can be found on the Setup Wizard screen, printed on the
Activation Card included in the box or on the side of the Touch3 box .
13 Getting Started
Getting Started
Sign into GreatCall
Getting Started
Once your phone has completed activation, you may be prompted to log into your GreatCall (also known as “MyGreatCall”) account so that your built-in GreatCall health and safety Apps are ready to go. Depending on how you purchased your Touch3 smartphone, a MyGreatCall account may already have been created. If you’re not sure, that’s alright; we’ll help you set one up.
1. At the MyGreatCall welcome screen, TAP the Set Up button to continue.
14 Getting Started
2. We will detect if a MyGreatCall account already exists for your new phone.
• If one exists, you will just need to enter your password to continue
• If we can’t nd a MyGreatCall account for your phone, you will be asked to enter a valid email address and a password of your choice so that we can create one for you. See ”Section 7: GreatCall Health and Safety Apps” on page 94 for
more information on the built-in GreatCall Apps.
NOTE: If you have a MyGreatCall account but you forgot your password, TAP
“Forgot Password” on the GreatCall login screen. An email will be sent to you with instructions on how to reset your password.
If you are not comfortable signing in to your MyGreatCall account or you just want to get started using your phone quickly, you can TAP the “Skip this step” button to skip logging in to MyGreatCall. Just be aware that you will need to log into any of the built-in GreatCall Apps before using them.
15 Getting Started
Getting Started
Charging the Battery
Getting Started
Your phone is powered by a Rechargeable Battery which has been built-in for your
convenience. Before using your phone for the rst time, it is recommended that you
fully charge the battery. A Wall Charger is included with your phone.
1. Connect the larger end of the USB Cable
to the Wall Charger.
2. Insert the smaller end of the USB Cable
into the Power Connector located at the bottom of the phone.
3. Plug the Wall Charger into a standard
wall outlet.
16 Getting Started
Wall Charger
USB Cable
Power
Connector
USB Cable
Battery Level Indicator
The battery level is represented as a colored battery icon at the top right of the Display in the Status Bar.
The battery is fully charged when the battery icon is completely green. When the battery level is low, a warning tone and a “Battery low” message will repeat at regular intervals on the Display. When the battery level becomes too low, the device will automatically turn off. Charge your phone when not in use so that it is ready when you need it most.
More information can be found in “Status Bar” on page 32.
Charging
Fully charged
Low
Very Low
Critical
17 Getting Started
Getting Started
Getting More Information
Getting Started
GreatCall customers have access to two unique websites that are easy to navigate and explore: greatcall.com and mygreatcall.com.
The main GreatCall website, greatcall.com, is the place to learn more about the company, read about new services available, shop for accessories and get answers to frequently asked questions.
As a GreatCall customer, you have exclusive access to mygreatcall.com where you can view your remaining monthly minutes, review and pay your monthly bill, add
exclusive apps and services, and update your Personal Prole.
18 Getting Started
GreatCall Customer Service
If you have any questions or comments, use any of these ways to contact us:
• Send us an email at customerservice@greatcall.com
• Call us toll-free at 1-800-733-6632
• Write to us at
GreatCall Customer Service P.O. Box 4428 Carlsbad, CA 92018
19 Getting Started
Getting Started
Understanding the Basics
This section introduces you to key features of your phone such as important buttons, screens and navigation concepts.
Topics
• Navigation Buttons
• Using the Lock Screen
• Shake for Help
• GreatCall Home Screen
• Status Bar
• Notication Panel
For additional support, visit us online at greatcall.com/support.
20 Understanding the Basics
Section 2: Understanding the Basics
• Ringer and Notication Sounds
• Adjusting the Ringer Volume
• Adjusting the Screen Brightness
• Using the On-Screen Keyboard
• Managing your Usage
Navigation Buttons
At the bottom of your Touch3 you will nd three buttons that are used frequently to
navigate around your phone.
1. Menu Button ( ) – this gives you additional options for the screen you are
actively viewing. Details on additional options available for certain screens will be covered later in this User Guide.
2. Home Button ( ) – no matter what you’re doing, this will take you back to
the Home Screen on your phone. If you ever get lost, you can press this button to help you get back on track.
3. Back Button ( ) – this will take you one step back from your last action. This is
helpful if you need to revisit a screen you may have accidentally skipped.
21 Understanding the Basics
Understanding the Basics
Loading...
+ 136 hidden pages
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use