GreatCall The 5Star Operation Manual

User Guide

The 5Star

Welcome to 5Star Urgent ResponseTM by GreatCall®

With your new 5Star Urgent Response service, you’ll receive immediate, reliable access to our Certified Response Agents who are trained to provide help in any situation - 24 hours a day, 7 days a week.

Please read through this guide before you turn on or charge your 5StarTM device. This will ensure that you get the most out of your

5Star service. In this guide, you will learn about the following:

• Items in the 5Star box

• Your 5Star

• Activating your 5Star service

• Using your 5Star device and service

• When to use 5Star Urgent Response

• Setting up your Personal Prole

• Using mygreatcall.com to manage your service

• Terms and Conditions

• Health and Safety Information

If you purchased 5Star Urgent Response for a family member, or you are a caregiver, you should add the GreatCall Customer Service number (1-800-463-5412) to your personal contact list or cell phone.

You should store this phone number because there may be some unique circumstances when you’ll need to contact GreatCall Customer Service in case of an emergency. The 5Star Response Center can only be contacted through The 5Star device.

We welcome your feedback anytime. If we can help you be more

prepared, please write us at GreatCall Customer Service, P.O. Box 4428, Carlsbad, CA 92018, email us at customerservice@greatcall.com or call

us at 1-800-463-5412

Best Regards, Your friends at GreatCall

Items in The 5Star Box

1. The 5Star

2. Battery Charger

3. Accessory Clip

4. Keychain Attachment

5. User Guide

6. Quick-Start Guide

7. Service Highlights

To help make the service more convenient for you, we also offer other accessory options like a portable car charger and a waterproof case. To learn more or purchase, go to

greatcall.com or call Customer Service at 1-800-463-5412.

Your 5Star

Call Button (4)

Speaker (5)

Reset Button (on back) (6)

Microphone (1)

Service Indicator (2)

Battery Indicator (3)

Keychain Attachment (7)

Accessory Clip (8)

Power Button (9)

Charging Port (10)

1. Microphone – picks up the sound of your voice for calls to the

5Star Response Center or 9-1-1.

2. Service Indicator – indicates the presence of wireless coverage and that the device is ready to use.

3. Battery Indicator – shows the device’s battery strength.

4. Call Button – allows you to call the 5Star Response Center or 9-1-1.

Speaker – allows you to hear the 5Star Response Agent, 9-1-1

Operator, others conferenced in by 5Star, and voice and tone signals.

Reset Button – ONLY use if you are instructed

to do so by a

GreatCall Customer Service Representative.

7. Keychain Attachment – allows you to attach the device to a keychain or other items.

8. Accessory Clip – allows you to attach the device to a purse, backpack, or other items.

9. Power Button – turns your 5Star on and off.

10. Charging Port – connects the Battery Charger to the device.

By design, there is no volume control. If you’re in a location

where the device’s sounds may be disruptive, like a movie theater, you may want to turn off your device. Make sure to turn it back on afterwards in case you encounter an unsafe situation. If you’re in a noisy area, you’ll need to move the device closer to your ear or to your mouth.

Activating Your 5Star Service

To ensure that your 5Star service is activated successfully, it’s important that you follow these simple steps when activating:

If you purchased your 5Star on a website like amazon.com, or through a retail store, please proceed to Step 1. If you purchased your 5Star by calling GreatCall directly or on greatcall.com, please proceed to Step 3.

Do not turn on or charge your device until you have set up

your account. If you turn it on prior, the device will fail to activate. If the device failed, power off and start with Step 1.

Step 1: Gather required information before activation

To ensure that your activation process goes smoothly, you will need to have the following personal information ready when activating your service.

• Your name, address and phone number (your address must be a physical, U.S. based address, not a Post Ofce Box)

• The billing address, if different from your physical address

• Your email address

• A valid credit card or debit card

• Name and phone number of at least one emergency contact

• The 7-digit serial number located on the back of the device (Note: the entire 11-digit serial number is also located on the side of the box. Please only use the last 7 numbers for activation.)

Step 2: Go online or call to set up your account

The best way to set up your account is online at: www.greatcall.com/5StarActivate.

There will be a discount on your

activation fee for activating online.

Once online, follow these steps:

1. Enter device serial number and account information.

2. Enter all required payment information.

3. Enter an emergency contact.

4. Review customer emergency contact, charges and payment information.

5. Conrm account setup.

Make sure to make a note of your account number.

If you are a GreatCall customer and would like to add a 5Star to your account, do not have access to the internet, or you need to activate

more than one device, call 5Star Activation toll-free at

1-800-675-

0158. Be sure to have your information from Step 1 handy.

Step 3: Turn on your 5Star to activate

Now that your account is set up, your 5Star can be turned on for the rst

time. To complete activation, follow these simple steps:

1. Remove the sticker from the back of your device and press the

Power Button.

2. After a few moments, you will hear a voice prompt saying “Setting up 5Star, please wait” followed by “Welcome to 5Star.”

If you do not hear “Welcome to 5Star” after 10 minutes, it may be necessary to reboot the device. To reboot, press and hold

the power button for at least 5 seconds (or until you hear “Powering off”). Once the device is off, press the power button again. You will hear “Setting up 5Star, please wait” repeat

several times as the device activates. After a few minutes you

will hear “Welcome to 5Star,” confirming the 5Star has been activated and is ready for use. If you do not hear the “Welcome to 5Star” voice prompt after 10 minutes, please call the 5Star Activation team at 1-800-675-0158 for assistance.

3. The Service Indicator on the top of your device will begin blinking green, indicating the device is working properly.

4. Once the device is turned on, you’ll soon receive a phone call on

your 5Star conrming your activation. Simply press the Call Button to answer the call.

Congratulations! Your 5Star service is now activated.

The device is not ready for use until you hear “Welcome to 5Star” and the service indicator is blinking green.

If you hear a voice prompt saying “Unable to activate. See

User Guide,” you should call GreatCall Customer Service

at 1-800-463-5412 for assistance with completing the activation process

Keeping your 5Star charged

It’s very important to always keep your 5Star charged and with you, so you will have immediate access to help.

Out of the box, the device is

only partially charged. It’s important that you fully charge your device after activating:

1. To charge, plug the large end of the Battery Charger into a

standard wall outlet and the small connector into the device with

the word “Up” facing up. You will then hear a tone.

The Battery Indicator will blink green during the charging

process. Once fully charged, it will remain solid green.

3. Unplug the Battery Charger. You’ll hear a tone and the Battery

Indicator will turn off to save power.

When the battery is low, the Battery Indicator will ash red and

you will hear a repeating tone to charge. The tone will repeat more

frequently as the battery level decreases.

If the battery loses all of its charge, the device will power off. The

5Star will power back on when it is connected to the Battery

Charger.

Service Indicator

Battery Indicator

Please remember that our 5Star Agents are helping other

customers with real situations. If you feel the need to press

the Call Button to make a test call, please wait on the line for a

5Star Agent to answer and simply advise them you are making a test call. If you press the Call Button and hang up, they

will treat your call as an emergency.

Using your 5Star and 5Star Service

This section of the User Guide will help you understand how to use the 5Star and get the most out of the service.

Turning on your 5Star

1. Press the Power Button. The Signal and Battery Indicators will

be solid green.

2. After a few moments, you will hear a tone and a voice prompt

“Welcome to 5Star.” The Service Indicator will begin blinking green, indicating the device is powered up and working properly.

3. If the battery is charged, the Battery Indicator will be off, saving

power.

We recommend keeping your 5Star on at all times and charging it overnight so you can always have immediate access to help in any situation.

Making a test call

There are two ways to make a test call:

1. Online: We recommend sending a test call to your device by

logging into mygreatcall.com.

• If you do not have a MyGreatCall account, you will need to

create one. Visit mygreatcall.com, click on“Register” and follow the easy steps.

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