GreatCall Splash Instruction Manual
User Guide
Welcome to GreatCall!
Your GreatCall Splash comes with 5Star Medical Alert Service.
With 5Star you’ll have immediate, dependable access to our
NAED-Certied 5Star Agents who are trained to provide help in
uncertain or unsafe situations – 24 hours a day, 7 days a week.
We welcome your feedback anytime. If we can help you be more
prepared, please write us at GreatCall Customer Service,
P.O. Box 4428, Carlsbad, CA 92018, email us at
customerservice@greatcall.com or call us at 1-800-463-5412.
Best Regards,
Your Friends at GreatCall
1
IMPORTANT!
If you purchased the Splash for a family member, or you are
a caregiver, you should add the GreatCall Customer Service
number (1-800-463-5412) to your personal contact list or cell
phone.
You should store this phone number because there may be
some unique circumstances when you will need to contact
GreatCall Customer Service.
The 5Star Medical Alert Service can only be contacted
through The Splash device.
2
Contents
ITEMS IN THE SPLASH BOX ....................................................7
THE SPLASH ...........................................................................8
SECTION 1: ACTIVATING THE SPLASH ..................................13
Gather required information ............................................ 14
Go online or call to set up your account...........................15
Turn on the Splash to activate ......................................... 16
SECTION 2: CHARGING THE SPLASH ...................................19
The Charging Cradle ........................................................19
Setting up the Charging Cradle .......................................22
Charging the Splash ........................................................24
When to Charge the Splash .............................................26
SECTION 3: USING THE SPLASH ..........................................29
Turning on the Splash ......................................................29
Turning off the Splash ......................................................30
3
When to Use the Splash .................................................. 31
Where to Use the Splash .................................................32
Calling 5Star ....................................................................33
If your Call to 5Star Requires Emergency Assistance .......34
Calling 9-1-1 in an Emergency with the Splash ...............36
Answering Incoming Calls on the Splash ........................36
Connecting with Urgent Care ...........................................38
About the Service Indicator .............................................39
About the Battery Indicator .............................................40
Attaching Accessories to your Splash .............................41
The Keychain Attachment ................................................42
SECTION 4: MANAGING YOUR ACCOUNT ............................43
Manage Your Personal Prole .........................................44
Send a “Test Call” to Your Splash ....................................46
Send a Tone to Find a Misplaced Splash .........................48
4
Locate Your Splash Using GreatCall LinkTM ......................48
Manage “Just In Case” Notes ..........................................50
Manage your Billing Information ..................................... 51
TERMS AND CONDITIONS ....................................................52
MONTHLY CHARGES ............................................................64
OUR 30-DAY RETURN POLICY ..............................................64
HEALTH AND SAFETY INFORMATION ....................................65
5
6
ITEMS IN THE SPLASH BOX
• The Splash
• Charging Cradle
• Power Cord
• Keychain Attachment
• User Guides
NOTE
To help make the Splash more convenient for you, we also offer
other accessories and services. To learn more or purchase, go to
www.greatcall.com or call Customer Service at
1-800-463-5412.
7
THE SPLASH
Microphone
Battery
Indicator
Call
Button
Service
Indicator
Speaker
Power
Button
8
FRONT LEFT SIDE
Microphone – Picks up the sound of your voice for calls.
Battery Indicator – Shows the battery strength of the Splash.
Call Button – Allows you to call the 5Star Center or 9-1-1.
Service Indicator – Indicates the presence of wireless coverage
and that the Splash is ready to use.
Speaker – Allows you to hear the 5Star Agent, 9-1-1 Operator,
others conferenced in by 5Star, or voice and tone signals.
Power Button – Turns the Splash on and off.
9
1234567
1234567
Made in China 13.08
Accessory
Slot
10
Charging
Contacts
Serial
Number
Reset
Button
BACKRIGHT SIDE
Charging Contacts – Allows charging with the supplied Charging
Cradle.
Accessory Slot – Allows you to attach accessories.
Serial Number – This number is used for activating.
Reset Button – DO NOT USE unless you are instructed to do so by
a GreatCall Representative.
11
NOTE
By design, there is no volume control. If you are in a location
where the device’s sounds may be disruptive, you may want to
turn off your device. Make sure to turn it back on afterward so
that it is ready for any unsafe situation you may encounter. If you
are in a noisy area, you may need to move the device closer to
your ear or to your mouth.
12
SECTION 1: ACTIVATING THE SPLASH
IMPORTANT!
Do not turn on or charge your device until you have set up your
account. If you turn it on prior to setting up your account, the
device may fail to activate. If the device failed to activate, power
off and start with Step
To ensure that your Splash is activated successfully, it is
important that you follow these simple steps when activating.
If you purchased your Splash directly from GreatCall by phone
or on greatcall.com, please skip to Step
proceed to proceed to Step .
.
. Otherwise, please
13
1
Gather required information
The following information will be required in order to
activate your Splash.
• The primary Splash user’s name, home address
(address must be U.S. based and not a PO Box) and
phone number
• The billing address
• The email address of the person managing the account
• A valid credit or debit card
• Name and phone number of at least one emergency
contact
• The 7-digit Serial Number located on the back of the
device (Note: You can also use the entire 11-digit serial
number located on the side of the box.)
14
2
Go online or call to set up your account
If you do not have a GreatCall account, visit us online at
www.greatcall.com/Activate. There you can enter your
Splash Serial Number found on the back of the device, and
follow the instructions to set up your account.
If you are an existing GreatCall customer and would like to
replace, upgrade, or add a Splash to your account, do not
have access to the Internet, or need to activate more than
one device, call 5Star Activation toll-free at
1-800-675-0158.
15
3
Turn on the Splash to activate
1. Remove the “DO NOT POWER ON BEFORE ACTIVATING”
sticker from the back of your device and press the Power
Button. DO NOT REMOVE THE SERIAL NUMBER STICKER.
2. After a few moments, you will hear “Setting up device,
please wait” followed by “Welcome to 5Star”.
3. The Service Indicator in the middle of the Call Button will
begin blinking green, indicating the device is working.
4. Once the device is activated, you will receive a phone
call on your Splash. Once you hear the device ringing,
press and release the Call Button to answer the call.
Congratulations! Your Splash is now activated.
16
IMPORTANT!
The device is not ready for use until you hear “Welcome to
5Star” and the Service Indicator located at the center of the
Call Button is blinking green.
If you hear a voice prompt saying “Unable to activate. See User
Guide,” please call the 5Star Activation Team at
1-800-675-0158 for assistance with completing the activation
process.
NOTE
Your Splash may not be fully charged after powering on for the
rst time. Please refer to “Section 2: Charging the Splash.”
17
NOTE
If you do not hear “Welcome to 5Star” after 20 minutes, it may
be necessary to reboot the device. To reboot, press and hold
the Power Button until you hear “Powering Off”. Once the
device is off, press the power button again. You will hear
“Setting up device, please wait” repeat several times as the
device activates. After a few minutes you will hear “Welcome to
5Star,” conrming your Splash has been activated and is ready
for use. If you do not hear the “Welcome to 5Star” voice prompt
after 20 minutes again, please call the 5Star Activation team at
1-800-675-0158 for assistance.
18
SECTION 2: CHARGING THE SPLASH
It is very important to always keep your Splash charged and with
you so that immediate access to help is readily available. Out of
the box, the device is only partially charged. It is important that
you fully charge your device after activating.
The Charging Cradle
The Charging Cradle allows a simple way of storing and keeping
your Splash charged when not in use. The following will guide
you through how to set up and use the Charging Cradle with your
Splash.
19
Position Guide
20
TOP VIEW
SIDE VIEW
Charging
Contacts
Power
Connector
Power
Cord
POWER CORD
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