GreatCall Lively Mobile+ User Guide
User Guide
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Welcome to the GreatCall® Family!
Thank you for choosing the Lively® Mobile Plus. Your all-new mobile urgent
response device features 5Star® medical alert service. With 5Star, you’ll have
immediate, dependable access to our IAED-Certified Agents who are trained to
provide help in uncertain or unsafe situations—24 hours a day, 7 days a week.
This helpful User Guide contains everything you need to know about your Lively
Mobile Plus. And if you have any questions or need assistance, our award-winning,
100% U.S.-based customer care team stands ready to assist you.
Best Regards,
Your friends at GreatCall
Table of Contents
Section 1: Getting Started .................................................................. 1
Key Items in Your Lively Mobile Plus Box ................................................................................2
Your Lively Mobile Plus ..................................................................................................................4
The Charging Dock ..........................................................................................................................8
Setting Up the Charging Dock ................................................................................................. 10
Powering On Your Lively Mobile Plus for the First Time ................................................. 12
Using the Charging Dock ........................................................................................................... 15
When to Charge Your Lively Mobile Plus..............................................................................18
About the Battery Indicator ...................................................................................................... 20
Section 2: Using Your Lively Mobile Plus .........................................21
Turning on Your Lively Mobile Plus ........................................................................................ 22
Turning off Your Lively Mobile Plus ........................................................................................ 23
When to Use Your Lively Mobile Plus .....................................................................................24
Table of Contents
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Where to Use Your Lively Mobile Plus ................................................................................... 25
Calling 5Star Service .................................................................................................................... 26
Calling 9-1-1 in an Emergency ................................................................................................. 29
Answering Incoming Calls ......................................................................................................... 30
Connecting with Urgent Care .................................................................................................. 32
About the Service Indicator ...................................................................................................... 33
Using the Included Accessories ............................................................................................... 34
Section 3: Fall Detection ...................................................................38
Fall Detection ................................................................................................................................. 39
How Fall Detection Works ..........................................................................................................41
Confirming Fall Detection is Enabled .................................................................................... 42
Wearing Your Lively Mobile Plus with Fall Detection ....................................................... 43
What Happens in the Event of a Fall ...................................................................................... 45
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Section 4: Managing Your Account ..................................................47
MyGreatCall .................................................................................................................................... 48
Personal Emergency Profile ...................................................................................................... 49
Sending a Test Call to Your Lively Mobile Plus .................................................................... 51
Sending a Tone to Find a Misplaced Lively Mobile Plus ................................................. 52
Locating Your Lively Mobile Plus Using GreatCall Link ................................................... 53
Just in Case Notes ......................................................................................................................... 54
Billing Information ....................................................................................................................... 55
Legal ...................................................................................................56
Terms and Conditions ................................................................................................................. 56
30-Day Return Policy ................................................................................................................... 69
Health and Safety Information................................................................................................. 70
Table of Contents
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Section 1: Getting Started
Topics
• Key Items in Your Lively Mobile Plus Box
• Your Lively Mobile Plus
• The Charging Dock
• Setting Up the Charging Dock
• Powering On Your Lively Mobile Plus for the First Time
• Using the Charging Dock
• When to Charge Your Lively Mobile Plus
• About the Battery Indicator
Getting Started
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Key Items in Your Lively Mobile Plus Box
Lively Mobile Plus Charging Dock Magnetic Lanyard Clip Accessory
Getting Started
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Key Items in Your Lively Mobile Plus Box
• Lively Mobile Plus – One-button Urgent Response device.
• Charging Dock – Easy, drop-in design means no fumbling with extra cords.
• Magnetic Lanyard – Wear your Lively Mobile Plus around your neck, safely
(required for Fall Detection).
• Clip Accessory – Attach to your pocket, belt, purse or where convenient.
• User Guide – Everything you need to know about your Lively Mobile Plus.
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INFO
Additional accessories are available for your Lively Mobile Plus. Please visit us
online at GreatCall.com/Accessories for more information.
Getting Started
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Your Lively Mobile Plus
Battery Indicator
Call Button
Speaker
Service Indicator
Microphone
Getting Started
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The Front of Your Lively Mobile Plus
• Speaker – Integrated into the Lively Mobile Plus so you can hear the 5Star
Agent or 9-1-1 Operator directly through the device.
• Battery Indicator – Flashes red when the battery is low and flashes green when
charging (learn more in “About the Battery Indicator” on page 20).
• Call Button – Allows you to call 5Star Service or 9-1-1.
• Service Indicator – Flashes green indicating that your device is ready to use
(learn more in “About the Service Indicator” on page 33).
• Microphone – Integrated into the Lively Mobile Plus, so you can speak directly
to the 5Star Agent or 9-1-1 Operator directly through the device.
Getting Started
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Serial Number
Power Button
Lanyard Slot
Getting Started
Charging Contacts
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The Back of Your Lively Mobile Plus
• Lanyard Slot – Attach the included Magnetic Lanyard for use around your neck.
• Serial Number – This number is used for activating your device.
• Power Button – Turns the Lively Mobile Plus on and off.
• Charging Contacts – Allows charging with the included Charging Dock.
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INFO
By design, there is no volume control. If you are in a location where the device’s
sounds may be disruptive, you may want to turn off your device. Make sure to
turn it back on afterward so that it is ready for any unsafe situation you may
encounter. If you are in a noisy area, you may need to move the device closer to
your ear or to your mouth when connected to 5Star or 9-1-1.
Getting Started
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The Charging Dock
Power Cord
Getting Started
Power Indicator
Charging Contacts
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The Charging Dock
• Power Cord – Provides power to the Charging Dock from a wall outlet.
• Power Indicator – Lights up green when plugged into a wall outlet.
• Charging Contacts – Allows charging of your Lively Mobile Plus when docked.
IMPORTANT!
Do not place the Charging Dock in areas where it can get wet. If your device
happens to get wet, please be sure to dry it before placing it into the Charging
Dock. Failure to do so may cause an electrical shock or fire hazard. The Lively
Mobile Plus is rated to be submerged in up to 3.3 feet of water for up to 30
minutes.
Getting Started
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Setting Up the Charging Dock
We’ve included a Charging Dock to make it easy for you to always have your Lively
Mobile Plus fully charged and ready to go.
how to set up and use the Charging Dock with your device.
The following will guide you through
1. Determine where you would like to place your Charging Dock. Do not place the
charging dock in a location where it could get wet.
2. Plug the Power Cord into a wall outlet.
3. When powered on, the Power Indicator on the Charging Dock will illuminate
green. If the Power Indicator does not turn green, make sure the outlet you are
using is not controlled by a light switch.
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Getting Started
Getting Started11Getting Started
Powering On Your Lively Mobile Plus for the First Time
1. Ensure that your Charging Dock is plugged into a wall outlet.
2. Lower your Lively Mobile Plus into the Charging Dock, as illustrated.
3. After a few moments you will hear “Setting up device, please wait.” This
process may take several minutes.
4. Once complete you will hear “Welcome to 5Star” and the Service Indicator
in the middle of the Call Button will begin flashing green, indicating that the
device is working properly.
5. You will receive an automated test call on your Lively Mobile Plus that will
confirm functionality. Once you hear the device ringing, press and release the
Call Button to answer.
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Getting Started13Getting Started
IMPORTANT!
Your device is not ready for use until you hear “Welcome to 5Star” and the
Service Indicator located in the middle of the Call Button is flashing green.
If you hear a voice prompt saying “Activation failed at step...”, take a note of
what step number it failed and contact Customer Care at 1-800-463-5412.
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INFO
Your Lively Mobile Plus may not be fully charged after powering on for the first
time. Be sure to place your Lively Mobile Plus in the Charging Dock until the
Battery Indicator turns solid green.
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Using the Charging Dock
1. Lower your Lively Mobile Plus in the Charging Dock until the Charging
Contacts on both the device and the Charging Dock make contact. You will
hear a tone from the Speaker indicating that the device is placed properly and
charging.
Getting Started
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2. The Battery Indicator on your Lively Mobile Plus will flash green during the
charging process. Once fully charged, the Battery Indicator will remain solid
green.
Getting Started
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3. To remove your Lively Mobile Plus from the Charging Dock, simply grasp the
device and lift it up and away from the Charging Dock. You will hear a tone
from the Speaker indicating that it is no longer charging. Unless additional
charging is required, the Battery Indicator on the device will turn off to save
power.
Getting Started
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When to Charge Your Lively Mobile Plus
Always place your Lively Mobile Plus in the Charging Dock when you’re not using
it so that it is always ready when you need it. We recommend charging each night
when you go to bed.
When the battery is low, the Battery Indicator will flash red
and you will hear a tone reminding you to charge. The tone
will repeat more frequently as the battery level decreases
further.
If the battery loses all of its charge, the device will power off.
The Lively Mobile Plus will power back on shortly after being
placed back into the Charging Dock.
Getting Started
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INFO
To protect the battery, the Lively Mobile Plus will automatically stop charging
if the device temperature drops below 32°F or rises above 113°F. Charging will
automatically resume when the device temperature returns to normal levels.
Getting Started
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