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User Guide
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Welcome
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Contents
The Lively Home Kit ................................................................................................................................... 3
Introduction ................................................................................................................................................. 4
Safety Watch Overview ............................................................................................................................5
Activating the Safety Watch ...................................................................................................................7
Pushing The Emergency Help Button ................................................................................................. 7
Medication Reminders .............................................................................................................................8
Step Counting Pedometer ....................................................................................................................10
Installing and Replacing the Battery .................................................................................................11
UK Privacy Policy ......................................................................................................................................12
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The Lively Home Kit
The Lively Home Kit
1 Hub with wireless
connectivity
1 Safety Watch
4 Sensors
(placed around the home)
1 UK plug adaptor
(not in photo)
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Introduction
Lively Home is designed to help you remain at home and continue to be more
independent. It can be used to support people who have returned home from a
hospital or healthcare facility to measure if additional support in the home is needed
or if less is needed due to improving health.
The Hub is a key part of the Lively Home kit. It gathers information from the Safety
Watch and the four sensors. The sensors can be placed on pillboxes, refrigerators and
in locations around the home where movement can be detected, for example on a
walking trolley, a door or even a dog lead. Signals from the sensors are relayed back to
the hub and activities are recorded online.
Your Key Worker or Carer will provide an explanation of the various parts of the Lively
Home kit and will install it for you. If you have any queries about Lively Home or need
help, please contact your Key Worker or Carer.
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Safety Watch Overview
The Lively Safety Watch is more than a traditional ‘emergency response’ button. It can
be customised with smart medication reminders that alert you when you might have
missed a medication or vitamin. There is a pedometer to count steps and movements
throughout the day and you can challenge yourself to personal goals for better health.
Help Button
to receive a call from the Lively Team
Medication Reminders
helpful prompts when medication is missed
Waterproof
use the Lively Safety Watch in the bath and shower (not intended for swimming)
Day & Night Display
large, crisp display with back-lighting for easy viewing
Interchangeable Bands
the Lively Safety Watch comes with a soft touch silicone easy-to-use, comfortable band,
which can also be replaced with any standard watch band (20mm width)
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The Lively Safety Watch
• Personal Emergency Response
button
• Large, easy to read display
• Long lasting replaceable
battery
• Intelligent medication
reminders
• Daily pedometer for step
counting
• Waterproof
TIP
NOTE
Tap the edge of the watch face twice to see how many steps have been taken
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Activating the Safety Watch
The Lively Safety Watch will be activated on your behalf. If you have
any queries, please contact your Key Worker or Carer for help with your
Lively Safety Watch.
Pushing The Emergency Help Button
The Lively Home Hub must be plugged in and the Safety Watch
connected to the Lively Hub for the Emergency Help Button to work.
• If you need help, press the orange button on the left-hand side of
the watch.
• You will receive a call at the phone number provided for you.
• If you do not answer the telephone, emergency services will be
dispatched to you.
Help
Button
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Medication Reminders
With the Lively Safety Watch and pillbox activity sensors, you will
be reminded automatically whenever you’ve missed a routine
medication.
Medication notifications will be set up by your Key Worker or Carer
during the activation process. Specific times for taking medications
are chosen at this stage. Once set up, you will start receiving
notifications.
Dismiss the reminder by tapping on
the watch face.
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If the pillbox sensors do not detect movement during the timeframe when the
medicine should be taken, Lively Home automatically sends a helpful reminder to the
Safety Watch. The watch will vibrate once a reminder is received.
The medication reminder will repeat once after fifteen minutes, unless the pillbox
sensor has registered movement, indicating the medication has been taken. If
medication does not register as taken by the end of the allotted time, notifications
will be sent to your Key Workers or Carer’s team or designated Circle member, who
monitors activity and inactivity of medications.
Intelligent reminders for
medications not taken
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Step Counting Pedometer
The Lively Safety Watch also includes a pedometer to keep track of your steps,
wherever you are, throughout the day.
• Activity information is sent to the Lively Hub approximately every 15 minutes,
when you are in the home, and when you return from being away.
• To see how many steps you take each day, simply tap on the edge of the watch
face to see your latest activity.
• The watch’s range of use in the home or garden is up to 100 meters from the hub
when unobstructed.
Daily step counting for healthy living
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Installing and Replacing the Battery
The installation and replacement of the watch and sensor batteries will be undertaken
by your Key Worker or Carer.
For help or questions about installing or replacing batteries, please contact your Key
Worker or Carer.
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UK Privacy Policy
Who Are We?
www.livelyhome.co.uk, www.livelyhome.uk, app.livelyhome.co.uk, app.livelyhome.uk are websites (referred to as the “Site”) of Greatcall UK
Limited. When we use the terms “We” “us”, “our” or “GreatCall” we refer to GreatCall UK Limited. More details about us can be found at www.
livelyhome.co.uk.
What is this document?
We process certain information about you when you use:
• our Site
• our devices (referred to as “Devices”)
• our mobile applications and cloud-based dashboards (referred to as “Apps”).
We also process certain information about you when your Device transmits data to the Apps you or your Carers use. Some of that
information may enable you to be identifiable (referred to as “Personal Information”). This Privacy Policy explains how we process that
Personal Information in connection with your use of our Site, Devices and Apps (referred to as “Services”).
Who must read this document?
Please ensure that you have understood and agree with our intended use of your Personal Information.
IMPORTANT NOTICE TO CARERS, FAMILY MEMBERS AND OTHERS WHO MAY USE OUR SERVICES IN CONNECTION WITH CARING FOR
ANOTHER PERSON (referred to as “Carers”):
• Please make sure that the person whose Personal Information will be submitted to us (the “User”) understands and agrees to this
Privacy Policy before you submit their Personal Information to us.
• By submitting Personal Information of an end user to us, you are representing to us that you have their permission to do so in
accordance with this Privacy Policy.
What Personal Information do we collect from you?
1. Personal Information collected in respect of our Services:
Lively Home
This section applies to our Lively Home Devices, including the Lively Safety Watch, Hub and Activity Sensors.Your Personal Information is
collected through the Devices to track your steps, detect movement and provide alerts to Carers. This can include:
• Fitness tracking, medication reminders movement information and proximity of Safety Watch to Hub:
• This may include tracking your step count, your proximity to the Hub and your interactions with Activity Sensors, for example
whether your Activity Sensors on your Pillbox have registered activity during medication reminder timeframes immediately and
over time. This uses sensors in the Safety Watch and Activity Sensors.
This Personal Information is sent from your Lively Safety Watch to the Hub and then to our servers.
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Lively Enterprise Dashboard
The Lively Enterprise Dashboard is where Carers can access your Personal Information and information about your Devices. To provide this
we process the following Personal Information:
• Information from Lively Home: The Personal Information described in the section entitled “Lively Home” will be sent first to
our servers and then to the Lively Enterprise Dashboard, which will be accessible to your Carers’ from the Carers’ computer or
smartphone.
• Name, date of birth, address, emergency contact details and contact details: Your Carers’ Lively Enterprise Dashboard Account will
contain your name, date of birth, emergency contact details and contact details.
If you are a Carer, we may process:
• Your name, date of birth, address, and contact details.
We may also collect information about your usage of our Site.
How do we use information collected from you?
As well as the obvious and direct uses of your Personal Information for the purposes noted above, your Personal Information may be
processed in the following ways:
• To provide your Carers with information about your activity, movement and fitness information at various points in time through
the Lively Enterprise Dashboard.
We may also process your Personal Information as part of our management of the Lively Enterprise Dashboard, for example to conduct
technical or operational support, or to ensure compliance with applicable law.
We may process your Personal Information to create anonymous data for use in the course of our business. Once anonymised, this data will
no longer identify you.
What direct marketing do you conduct?
• We may contact you, or the people you select, in relation to offers on products and services that we believe will be of interest to
you. We may send you emails with promotional offers only if you opt-in to receiving such emails.
• If you would no longer like to receive emailed special event information, sales notifications or other messages from us, please send
us an email us using the contact details below or follow the “Unsubscribe” instructions on such emails. Your email address will be
removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions
may already be in process.
Who do we share your Personal Information with?
We may share your Personal Information within GreatCall (i.e. our officers, staff, contractors and volunteers). Except as set out in this policy
we will not use, disclose, or transfer your Personal Information unless:
• It is necessary for our service providers to provide services for us. We will only provide them with the information they need to
deliver the products and service.
• It is necessary in order to provide products and services to you and/or your Carers, including contacting you or your Carers.
• It is disclosed to entities that perform marketing services on our behalf.
• It is disclosed to our agents, in relation to your application for employment, for the purpose of evaluating your qualifications for the
particular position you applied for, for other available positions or as otherwise required by law. We may also disclose your personal
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information to third parties hired by us to collect, maintain, and analyse candidates for career positions or as otherwise required by
law.
We may also share your Personal Information with other organisations or individuals when we have a good-faith belief that it is reasonably
necessary to:
• Meet any applicable law, regulation, legal process or enforceable governmental request.
• Enforce applicable legal terms and conditions or our other legal rights, including investigation of potential violations.
• Detect, prevent, or otherwise address fraud, security or technical issues.
• Protect against or prevent harm to the rights, property or safety of GreatCall, our customers or the public as required or permitted
by law.
Where is your Personal Information stored and processed?
We will process and store your Personal Information in our servers in the EEA. We employ organisational and technical methods to protect
your Personal Information.
The Personal Information that we collect from you may be transferred to, and stored in, the United States. Your Personal Information may
be processed in the United States for support and administration purposes and for the provision of certain technical services in connection
with the provision of our Services. By submitting your Personal Information, you agree to this transfer, storing or processing. We will take all
steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
How long do we keep your Personal Information?
We will not keep your Personal Information longer than reasonably necessary to fulfil the purposes described in this Privacy Policy or the
relevant terms and conditions applicable to our Services or as prescribed by law.
Changes
We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on our Site.
Contacting Us
If you wish to correct, remove, or prevent processing of any of your personal information, please send your requests, or any questions about
this Privacy Policy, to:
Privacy Officer
GreatCall UK Ltd.
c/o Paul Hastings (Europe) LLP
Ten Bishop Square Eighth Floor
London
United Kingdom
E1 6EG
Please be aware that in some cases we may not be able to process your request, for example, if it is technically impractical, risks the privacy
of others, or causes a disproportionate burden on us.
However, we will do our best to respond promptly and comply with your requests.
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