Thank you for choosing the GreatCall Touch3. We’ve made it easy for you to stay
connected to friends and family with the simplicity of GreatCall. Additionally,
our service professionals and health and safety services are designed to keep
you protected, connected and in control of your life. This helpful guide contains
information you need to start using your new smartphone. And if you have any
questions or need assistance, you can count on us to be here day and night.
Best Regards,
Your friends at GreatCall
For additional information about GreatCall or your new Touch3, visit greatcall.com.
This section explains how to get started using your GreatCall Touch3 phone.
Topics
• Key Items in the Box
• The Front of your Touch3
• The Back of your Touch3
• Understanding Touch Gestures
• Turning your Phone On and Off
• Activating your Touch3
For additional support, visit us online at greatcall.com/support.
• Sign into GreatCall
• Charging the Battery
• Battery Level Indicator
• Getting More Information
• GreatCall Customer Service
Getting Started
1 Getting Started
Key Items in the Box
Getting Started
The GreatCall Touch3 box you received includes everything you need to get started:
The GreatCall Touch3
2 Getting Started
Wall Charger
USB Cable
User Guide
With GreatCall Link,
families stay connected,
even when they’re apart.
BACK
For you & a friend.
User Guides
GET
$
25
TM
GreatCall Touch3 – your easy-to-use smartphone with the Battery pre-installed
Wall Charger – allows you to charge your phone using any wall outlet
USB Cable – allows you to connect your phone to the Wall Charger or a computer
with a USB port
User Guides – contains important information about activating and using your
phone
3 Getting Started
Getting Started
The Front of your Touch3
Getting Started
Front-facing CameraEarpiece
Power/Lock Button
Display
Menu Button
4 Getting Started
Back Button
Home Button
Front-facing Camera – allows you to take pictures or videos
Earpiece – lets you hear the caller loud and clear
Power/Lock Button – allows you to lock and unlock your phone as well as power it
on and off
Display – shows all the information you need to operate your Touch3
Menu Button ( ) – displays additional options that may be available for the
current screen you are viewing
Back Button ( ) – takes you one step back from your last action
Home Button ( ) – takes you back to the Home Screen
5 Getting Started
Getting Started
The Back of your Touch3
Getting Started
Battery Cover Release
Headset Jack
Speaker
Main Camera
Battery Cover
6 Getting Started
Microphone
Volume Button
Power Connector
Headset Jack – allows you to connect a Stereo Headset to safely make calls hands-
free or listen to music
Battery Cover Release – allows you to remove the Battery Cover to replace the
Rechargeable Battery or insert a microSDTM card to expand storage capacity
Speaker – lets you hear the caller loud and clear when Speakerphone is enabled
Main Camera – allows you to take pictures or videos
Volume Button – allows you to adjust the volume of calls and notication sounds
Battery Cover – protects the Rechargeable Battery and the back of your Touch3
Microphone – picks up your voice loud and clear while on a phone call
Power Connector – allows you to charge your Touch3 with the provided Wall Charger
and USB Cable
7 Getting Started
Getting Started
Understanding Touch Gestures
Getting Started
Your smartphone features a large, responsive touch screen that allows you to use
your ngers to interact with what you see on the Display. If this is your rst time
using a smartphone, understanding how to use these touch gestures will ensure that
you get the best Touch3 experience.
TAP
Briey touch the
screen with your
ngertip
8 Getting Started
PRESS AND HOLD
Touch the screen
for an extended
period of time
DRAG
Move your ngertip
across the screen
without losing contact
PINCH AND SPREAD
Touch the screen
with two ngers and
bring them closer or
farther apart
Turning your Phone On and Off
Your phone is off if the Display does not turn on when
the Home Button or Power/Lock Button are briey
pressed.
Turning On your Phone
PRESS AND HOLD the Power/Lock Button on the right
side of your phone until the Display turns on.
NOTE:If your phone does not turn on, the battery
may need to be charged. See “Charging the
Battery” on page 16 for more information on
how to charge your phone.
Power/Lock
Button
9 Getting Started
Getting Started
Turning Off your Phone
Getting Started
1. PRESS AND HOLD the Power/
Lock Button on the right side
of the phone until the “Phone
options” screen appears.
2. TAP the Power off (
) option on
the Display. The phone will ask if
you want to proceed.
3. TAP the OK option on the Display.
10 Getting Started
1
2
3
Activating your Touch3
Before using your phone for the rst
time, it needs to be activated. The
Setup Wizard built into your phone
will help guide you through this
process.
Getting Started
1. Power on your phone.
2. TAP Next at the
“Welcome” screen.
3. TAP the check box next to “I
understand and agree to the
terms and conditions above”
and then TAP Next.
3
2
11 Getting Started
4. IMPORTANT: TAP the “Easy-to-
Getting Started
use GreatCall” option and then
TAP Next.
5. TAP the option that best
describes where the phone
was purchased.
Continue following the on-screen
instructions until you have
successfully activated your phone.
12 Getting Started
4
5
IMPORTANT: To ensure you get started quickly, please select “Easy-to-use
GreatCall” at the “Choose your home screen” step before TAPPING Next.
Easy-to-use GreatCall gives you a simplied experience. If you accidentally
selected “Advanced Android”, you can TAP the Back Button ( ) to change your
selection.
NOTE: If you are instructed to go online or call to complete activation, please have
the following information ready:
• Home and billing address
• Phone number
• Email address
• Credit or debit card information
• Emergency contact details
• Serial Number – This can be found on the Setup Wizard screen, printed on the
Activation Card included in the box or on the side of the Touch3 box .
13 Getting Started
Getting Started
Sign into GreatCall
Getting Started
Once your phone has completed activation, you may
be prompted to log into your GreatCall (also known as
“MyGreatCall”) account so that your built-in GreatCall health
and safety Apps are ready to go. Depending on how you
purchased your Touch3 smartphone, a MyGreatCall account
may already have been created. If you’re not sure, that’s
alright; we’ll help you set one up.
1. At the MyGreatCall welcome screen, TAP the Set Up button
to continue.
14 Getting Started
2. We will detect if a MyGreatCall account already exists for your new phone.
• If one exists, you will just need to enter your password to continue
• If we can’t nd a MyGreatCall account for your phone, you will be asked to enter
a valid email address and a password of your choice so that we can create one
for you. See ““Section 7: GreatCall Health and Safety Apps” on page 96 for
more information on the built-in GreatCall Apps.
NOTE: If you have a MyGreatCall account but you forgot your password, TAP
“Forgot Password” on the GreatCall login screen. An email will be sent to you with
instructions on how to reset your password.
If you are not comfortable signing in to your MyGreatCall account or you just want
to get started using your phone quickly, you can TAP the “Skip this step” button to
skip logging in to MyGreatCall. Just be aware that you will need to log into any of
the built-in GreatCall Apps before using them.
15 Getting Started
Getting Started
Charging the Battery
Getting Started
Your phone is powered by a Rechargeable Battery which has been built-in for your
convenience. Before using your phone for the rst time, it is recommended that you
fully charge the battery. A Wall Charger is included with your phone.
1. Connect the larger end of the USB Cable
to the Wall Charger.
2. Insert the smaller end of the USB Cable
into the Power Connector located at the
bottom of the phone.
3. Plug the Wall Charger into a standard
wall outlet.
16 Getting Started
Wall Charger
USB Cable
Power
Connector
USB Cable
Battery Level Indicator
The battery level is represented as a colored
battery icon at the top right of the Display
in the Status Bar. You will also nd a larger
battery level indicator on the Lock Screen
(see page 24 for more information).
The battery is fully charged when the battery
icon is completely green. When the battery
level is low, a warning tone and a “Battery
low” message will repeat at regular intervals
on the Display. When the battery level
becomes too low, the phone will automatically
turn off. Charge your phone when not in use
so that it is ready when you need it most.
More information about the common icons
you may see in the Status Bar can be found in “Status Bar” on page
34.
Charging
Getting Started
Fully
charged
Low
Very Low
Critical
17 Getting Started
Getting More Information
Getting Started
GreatCall customers have access to two unique websites that are easy to navigate
and explore: greatcall.com and mygreatcall.com.
The main GreatCall website, greatcall.com, is the place to learn more about the
company, read about new services available, shop for accessories and get answers
to frequently asked questions.
As a GreatCall customer, you have exclusive access to mygreatcall.com where you
can view your remaining monthly minutes, review and pay your monthly bill, add
exclusive apps and services, and update your Personal Prole.
18 Getting Started
GreatCall Customer Service
If you have any questions or comments, use any of these ways to contact us:
• Send us an email at customerservice@greatcall.com
• Call us toll-free at 1-800-733-6632
• Write to us at
GreatCall Customer Service
P.O. Box 4428
Carlsbad, CA 92018
19 Getting Started
Getting Started
Understanding the Basics
This section introduces you to key features of your phone such as important buttons,
screens and navigation concepts.
Topics
• Navigation Buttons
• Using the Lock Screen
• Shake for Help
• GreatCall Home Screen
• Status Bar
• Notication Panel
For additional support, visit us online at greatcall.com/support.
20 Understanding the Basics
Section 2: Understanding the Basics
• Ringer and Notication Sounds
• Adjusting the Ringer Volume
• Adjusting the Screen Brightness
• Using the On-Screen Keyboard
• Managing your Usage
Navigation Buttons
At the bottom of your Touch3 you will nd three buttons that are used frequently to
navigate around your phone.
1. Menu Button (
actively viewing. Details on additional options available for certain screens will
be covered later in this User Guide.
2. Home Button (
the Home Screen on your phone. If you ever get lost, you can press this button to
help you get back on track.
3. Back Button () – this will take you one step back from your last action. This is
helpful if you need to revisit a screen you may have accidentally skipped.
) – this gives you additional options for the screen you are
) – no matter what you’re doing, this will take you back to
21 Understanding the Basics
Understanding the Basics
Understanding the Basics
Menu ButtonHome ButtonBack Button
NOTE: If you get lost while navigating through your phone, just PRESS the
Home Button to take you back to the Home Screen. If you PRESS AND HOLD the
Home Button your most recently opened Apps will appear. TAP the App you would like to go to or tap the Back Button (
) to close.
22 Understanding the Basics
Using the Lock Screen
Your phone is equipped with a Lock Screen that appears when your phone is not in
use to prevent accidental dialing.
Lock Screen Features
• Current Time and Date
• Your Phone Number
• Battery Level – displays your current battery charge level
• 5Star Button – get access to help in any unsafe or uncertain situation (see
“5Star” on page 97)
• Missed Events – quickly see if you missed any calls or messages
• Unlock Buttons – unlocks your phone
23 Understanding the Basics
Understanding the Basics
Understanding the Basics
Current Time, Date
and Your Phone Number
Missed Events
24 Understanding the Basics
Battery Level
5Star Button
Unlock Buttons
Unlocking your Phone
If the Display is off, you can PRESS the Power/Lock Button to display the Lock Screen:
• At the Lock Screen, TAP
1, 2
, then 3 in order.
25 Understanding the Basics
Understanding the Basics
Locking your Phone
Understanding the Basics
Lock your phone if you are no longer using it to save power and prevent accidental
dialing:
• On any screen, PRESS the Power/Lock Button until the Display turns off.
NOTE: If your phone hasn’t been used after several minutes, it will automatically
lock and turn off the Display to save power and extend the battery life. The phone
will take you back to where you left off once you unlock the phone. When locking
or unlocking your phone, be sure to only PRESS the Power/Lock Button. PRESSING
AND HOLDING the Power/Lock Button will display an option to turn off your
phone.
26 Understanding the Basics
Shake for Help
If you need help with commonly used features on your
Touch3, you can shake your phone at any time to bring up
the Help Bubble.
TAP anywhere inside the Help Bubble to open the Help
Guide. Here you will nd useful help topics such as how
to make and receive calls, access your Voicemail and use
the Camera.
If you accidentally opened the Help Bubble you can TAP
the Back Button to close it.
27 Understanding the Basics
Understanding the Basics
GreatCall Home Screen
Understanding the Basics
As soon as you unlock your phone for
the rst time, you will see the GreatCall
Home Screen. From this screen you can
access all features of your Touch3.
The Home Screen is organized with two
main tabs—Home and People. It was
designed to be simple, so you can easily
access Apps and contact People that
are the most important to you without
having to search through numerous
icons.
28 Understanding the Basics
People Tab
Home Tab
All Apps Button
5Star Button
GreatCall Button
Home Tab
The Home Tab displays your favorite Apps. By default, the Home Tab will show these
Apps:
• Phone (
) – make and receive calls (See “Section 3: Placing and Receiving
Calls” on page 54)
• Voicemail (
) – listen to voice messages people have left for you (See
“Voicemail” on page 62)
• Text Messages (
) – send and receive text messages (See “Section 4: Text
Messages” on page 76)
• Camera (
• Photo Album (
) – capture photos or videos (See “The Camera App” on page 82)
) – view your favorite photo or video moments (See “Viewing
your Photos and Videos” on page 86)
• Urgent Care (
) – get unlimited access to nurses and doctors wherever you go,
24/7 (See “Urgent Care” on page 105)
Understanding the Basics
29 Understanding the Basics
Organizing your Home Tab
Understanding the Basics
You can change the order of your Apps under the Home Tab by PRESSING AND
HOLDING the App and DRAGGING them up and down the list. To remove any App
from the Home Tab, TAP the Menu Button () and TAP “Remove Favorites.” From
there you can check any App you would like to remove from the Home Tab and TAP
“OK” to conrm.
NOTE: You cannot change the order or remove the Phone App from the Home Tab.
People Tab
The People Tab was designed to give you easy access to the contacts that are most
important to you. Creating a list of your favorite contacts will make dialing friends or
family quick and convenient. For more information on managing your People list see
“People Tab” on page 69.
30 Understanding the Basics
All Apps Button
The Home Tab holds a list of your favorite Apps. To access your full list of Apps TAP
the All Apps Button in the lower left corner of the Home Tab. To add any of these
Apps to your Home Tab, PRESS AND HOLD any app until the “Add to Favorites”
pop-up appears; TAP “OK” to conrm. For more information about the built-in Apps
available on your phone please see “Section 7: GreatCall Health and Safety Apps”
on page 96.
GreatCall Button
In both the Home and People Tabs, you’ll see the GreatCall Button at the bottom
right corner of the screen. TAP this button to see the following options:
• Usage – view how many minutes, text messages and data megabytes you’ve
used and have left, as well as when your next bill date is.
• Need Help? – get additional information on how to use your Touch3, or contact
our Customer Care Agents for assistance.
31 Understanding the Basics
Understanding the Basics
• 5Star, Urgent Care and MedCoach – See “GreatCall Health and Safety Apps” on
Understanding the Basics
page 103 for more information.
• Brain HQ – a brain training system from Posit Science
®
to exercise your
attention, memory, intelligence and more.
• Featured Apps – several featured apps recommended by GreatCall
• Sign In/Sign Out – access your built-in GreatCall health and safety Apps.
5Star Button
Get access to help in an uncertain or unsafe situation, 24/7. For more information
see “5Star” on page 104.
32 Understanding the Basics
Status Bar
The Status Bar, located at the top of the Display, shows information about the
connection status, signal strength, battery level and time, and displays notications
about incoming messages, calls and other actions. The Status Bar consists of two
halves—a Notication Area on the left and a Status Area on the right.
Status Bar
Notication
AreaStatus Area
33 Understanding the Basics
Understanding the Basics
Notication Area
100%
100%
100%
Understanding the Basics
The Notication Area displays icons associated with important events that occur
such as new email messages, missed calls, new voicemails and new text messages.
Common icons you will see here:
100%
The battery is 100% charged
You have a new text message
You have a new voicemail message
You have a new email message
34 Understanding the Basics
Status Area
The Status Area displays icons associated with important statuses of your phone
such as cellular signal strength, Bluetooth connectivity, Wi-Fi connectivity, battery
level and current time. Common icons you will see here:
Your current cellular signal strength.
The more bars, the stronger the signal.
Airplane Mode has been turned on. Features such as phone calls, text
messages, email or access to the Internet will be unavailable in this mode.
No cellular signal is available. Try moving to a different location to improve your
cellular signal reception.
Your phone is in Vibrate mode. Incoming calls and notications will not make a
sound, but instead will discretely cause the phone to vibrate.
Displays when your phone is connected to a Wi-Fi network for data.
35 Understanding the Basics
Understanding the Basics
Notication Panel
Understanding the Basics
While the icons that appear in the Notication Area of the Status Bar are useful for
a quick glance of your missed events (missed calls, unheard voicemail, new text
messages, etc.), expanding the Notication Panel will allow you to see more detail
about each notication.
Expanding the Notication Panel
1. PRESS AND HOLD anywhere in the Status Bar and DRAG your nger down until
you reach the bottom of the screen. The Notication Panel will expand.
2. TAP any notication in the list to automatically take you to the associated App
that handles that type of notication. For example, if you have a notication for
a new text message, TAPPING that notication will automatically take you to the
Text Messages App where you can read the full message and reply.
36 Understanding the Basics
37 Understanding the Basics
Understanding the Basics
Clearing Notications
Understanding the Basics
There are two ways you can clear notications that appear in the Notication Area or
Notication Panel.
• One-at-a-time: With the Notication Panel expanded, you can clear each
notication in the list by DRAGGING it to the left or right off the screen. If you
TAP any notication in the list to view more details, it will automatically be
removed from the Notication Panel.
• All-at-once: With the Notication Panel expanded, you can TAP the Clear Button
to dismiss all notications in the list at once.
NOTE: Voicemail notications can only be cleared by listening to your voicemail
messages. See “Voicemail” on page 62 for more information on how to listen
to your voicemail.
38 Understanding the Basics
Quick Settings
At the top of the Notication Panel you will
see ve Quick Settings buttons that allow
you to quickly enable or disable phone
functionality. Just TAP the Quick Settings
button you would like to adjust.
A green colored button indicates that the
Quick Settings functionality is on.
• Sound – allows you to change the ringer
and notication sound behavior to
Sounds On, Vibrate or Silent.
• Wi-Fi – allows you to turn Wi-Fi on or off.
For more information, see “Wi-Fi” on
page 101.
• Bluetooth – allows you to turn
Bluetooth on or off. For more information, see “Bluetooth” on page 103.
39 Understanding the Basics
Understanding the Basics
• Screen Rotation – allows you to turn the Screen Rotation feature on or off.
Understanding the Basics
With this feature on, the screen will automatically rotate on certain screens
depending on how you hold the phone.
• Airplane Mode – allows you to turn all cellular and data connectivity off. When
this feature is enabled, you will not be able to make or receive calls, send or
receive messages or access the Internet. See “Airplane Mode” on page 105.
Closing the Notication Panel
There are three ways to close the Notication Panel:
• TAP the Back Button (
• PRESS the Home Button (
) or
) or
• DRAG upwards starting from the bottom of the screen until you reach the top
NOTE: Pressing the Home Button (
) will take you back to the Home Screen on
your phone. Use the Back Button () if you would like to close the Notication
Panel and return to where you left off.
40 Understanding the Basics
Ringer and Notication Sounds
Understanding the sounds that come from your phone will help you determine if
you’re receiving a call or simply getting a notication that you just received a text
message, email or voicemail.
Notication sounds are typically shorter and are only played once per message
received.
Ringer sounds, on the other hand, are typically longer and will loop until the caller
hangs up, the call is directed to your voicemail or the call is answered, similar to a
landline phone.
For more information on how to customize your sounds, see “Changing the Sounds”
on page 110.
41 Understanding the Basics
Understanding the Basics
Adjusting the Ringer Volume
Understanding the Basics
The Ringer volume can be adjusted using the Volume
Button, on the left-side of the phone, whenever the phone is
unlocked and not actively on a call.
• TAP the upper part of the Volume Button to increase the
ringer volume.
• TAP the lower part of the Volume Button to decrease the
ringer volume. Lowering the ringer volume all the way
will allow you to set the ringer to Vibrate or Silent.
NOTE: The ringer volume cannot be adjusted at the Lock
Screen or while actively on a call.
42 Understanding the Basics
Adjusting the Screen Brightness
Sometimes you may nd the screen too dim or too bright depending on the
environment you’re in. To adjust the screen brightness:
1. TAP the All Apps Button located at the bottom of the Home Tab.
2. Scroll through the All Apps list by DRAGGING your nger up the Display until you see “Settings.”
3. TAP “Settings.”
4. TAP “My Device.”
5. TAP “Display.”
6. TAP “Brightness.”
7. DRAG the slider until you reach the desired brightness.
8. TAP “OK” to save your brightness setting.
43 Understanding the Basics
Understanding the Basics
Using the On-Screen Keyboard
Understanding the Basics
The On-Screen Keyboard will automatically appear on the Display when you have the
ability to input text.
• Shift – changes the text from lower case to upper case. TAP twice to use Caps
Lock.
• Numbers and Symbols – allows you to enter numbers and symbols. Once in the
Numbers and Symbols keyboard, you can TAP
ABC
TAP
to return to the standard keyboard.
1/3
to view additional symbols.
• Voice Typing – automatically converts your voice to on-screen text.
• Spacebar – allows you to enter spaces between words.
• Period – allows you to enter the period punctuation mark.
• Enter – allows you to start a new line of text.
• Backspace – allows you to delete any previously typed characters.
• Predictive Text – predicts and provides options for your next words as you type.
44 Understanding the Basics
Predictive
Text
Shift
Numbers and
Symbols
Voice Typing
Backspace
Understanding the Basics
Enter
PeriodSpacebar
45 Understanding the Basics
Landscape Keyboard
Understanding the Basics
Some screens automatically rotate on the Display when you hold your phone
horizontally (landscape). If the On-Screen Keyboard is visible, it will be displayed in
a wider format than it usually is when the phone is held vertically (portrait).
NOTE: To close the On-Screen Keyboard, TAP the Back Button ().
46 Understanding the Basics
Voice Typing
Your Touch3 smartphone features built-in Voice
Typing as an alternative option for text entry. With
Voice Typing activated, the phone will convert your
spoken words into on-screen text.
1. TAP
when the On-Screen Keyboard is
visible. Your Touch3 will display “Speak Now”
and begin listening to your voice.
2. Speak clearly and distinctly into the
Microphone. Your spoken words will begin
appearing on the screen.
3. TAP
to pause Voice Typing. TAP again to
resume Voice Typing or TAP to return to the
On-Screen Keyboard.
Understanding the Basics
47 Understanding the Basics
Predictive Text
Understanding the Basics
The Predictive Text feature will predict what word you may be entering based on
each letter you type. This feature will also try to predict the correct word even if you
accidentally mistype.
1. Use the On-Screen Keyboard as you normally
would. As you type, a list of predicted words will
appear directly above the On-Screen Keyboard.
2. If you would like to use the predicted word
provided, TAP the word you would like to be
inserted into your message.
48 Understanding the Basics
Managing Your Usage
Your Touch3 phone allows you to do much more than just calling your friends and
family. It’s an easy-to-use smartphone with a broad range of capabilities, from
sending pictures and videos via email, sharing pictures on Facebook, browsing the
Internet to catch up on the latest news or recipes, to downloading the latest Apps
and games.
All of these great features require a data plan, and GreatCall offers a variety of
exible plans that will t your needs. For more information on choosing the right
data plan for you, visit us online at greatcall.com.
49 Understanding the Basics
Understanding the Basics
What is Data?
Understanding the Basics
Data is electronic information sent between your phone and other devices.
Examples of features that typically require data are:
• Sharing photos or videos via email or on social media sites like Facebook
• Sending and receiving email messages
• Browsing the Internet using a mobile browser
• Watching streaming videos on a website or using an app like YouTube™
• Listening to streaming music on a website or using an app like Pandora
• Turn-by-turn directions using the Maps App
• Downloading apps from the Google Play™ Store
50 Understanding the Basics
®
Using Wi-Fi to Reduce Your Data Plan Usage
If your household already has high-speed Internet access and a Wi-Fi network,
sometimes called a wireless network, you can connect your Touch3 to your WiFi connection to reduce data usage on your monthly GreatCall data plan. When
successfully connected to your Wi-Fi network, all data usage will go through your
home’s high-speed Internet access instead of the cellular network, and therefore will
not affect your GreatCall monthly data plan usage. For more information on how to
set up a Wi-Fi connection, see “Wi-Fi” on page 101.
IMPORTANT: When using a Wi-Fi network for data, periodically check the Status
Bar to see that the Wi-Fi icon (
) is there indicating you are connected. If not,
data usage may be applied to your monthly GreatCall data plan. Data overage fees
will be applied if you exceed your monthly allowed data usage.
Always check your usage periodically using the built-in Usage App on your Touch3
phone or online via your MyGreatCall account at mygreatcall.com.
51 Understanding the Basics
Understanding the Basics
Checking your Usage
Understanding the Basics
It is recommended to periodically check your usage to avoid any overage fees.
GreatCall provides you two convenient ways for you to check your talk, text and data
usage:
• Access the Usage App directly on your Touch3 by TAPPING the GreatCall Button
at the bottom-right corner of the Home Screen and then TAPPING the Usage App.
• Access the “My Usage” tab online via your mygreatcall.com account. If you
haven’t created a MyGreatCall account yet, it’s easy. Just navigate to
mygreatcall.com and follow the instructions under “Create Account.”
NOTE: There may be a slight delay in displaying your exact usage. Usage is based
on the estimated minutes, text messages and data that you use per billing cycle.
You should check this often to ensure you are within your monthly plan.
52 Understanding the Basics
Understanding the Basics
Usage App
on the Touch3
“My Usage” tab at mygreatcall.com
53 Understanding the Basics
Section 3: Placing and Receiving Calls
This section describes how to place and receive calls, listen to your voicemail and
Placing and Receiving Calls
manage your contacts.
Topics
• Dialing a Number
• Redialing a Number
• Answering or Ignoring a Call
• Speakerphone
For additional support, visit us online at greatcall.com/support.
54 Placing and Receiving Calls
• Adjusting the Call Volume
• Accessing the Keypad during Calls
• Voicemail
• People Tab
Dialing a Number
Making phone calls is easy on your Touch3. Make sure you are in an area where
cellular service is available. Check that the signal strength icon () in the Status
Bar has at least one bar. More bars in the signal strength icon () mean a stronger
and clearer connection.
1. TAP Phone (
) on the Home Tab screen.
2. Using the Dial Pad, enter the phone number you would like to call. If you make a mistake, TAP the Delete Button (
DEL
) to make any corrections.
3. TAP the green Call Button to place the call.
4. When you’re ready to end your call, TAP the End Call Button.
NOTE: Always dial using the 10-digit number (area code + phone number)
whenever placing a call (even if calling from the same area code).
55 Placing and Receiving Calls
Placing and Receiving Calls
Placing and Receiving Calls
1
2
56 Placing and Receiving Calls
3
4
Redialing a Number
Previous numbers you have called are saved in
your Call History. You can TAP any of your call
history contacts to quickly redial the number.
2
1. Tap Phone (
2. TAP the Call History Button.
3. TAP the phone number or contact in your
call history that you wish to redial.
4. When you’re ready to end your call, TAP the
End Call Button.
) on the Home Tab.
Placing and Receiving Calls
57 Placing and Receiving Calls
Answering or Ignoring a Call
When receiving an incoming call, two icons appear on your
screen.
Placing and Receiving Calls
Answering the Call
• PRESS AND HOLD the Green Phone Button
() and DRAG it to the right.
Ignoring the Call
• PRESS AND HOLD the Red Phone Button (
to the left.
• Alternatively, you can PRESS the Volume Button while the
phone is ringing to stop the ringer sound.
NOTE: Ignoring incoming calls will send the caller to your voicemail.
58 Placing and Receiving Calls
)and DRAG it
Speakerphone
The Speakerphone provides the convenience to make a call
without holding the phone to your ear. The Speakerphone can
be turned on at any time while you are actively on a call.
While in an active call, TAP the Speaker Button on the screen
to turn on the Speakerphone. TAP the Speaker Button again
to turn the Speakerphone off and send audio back to the
Earpiece.
To end the call, TAP the End Call Button.
Placing and Receiving Calls
59 Placing and Receiving Calls
Adjusting the Call Volume
While on an active call, TAP the Volume Button up or down until the sound reaches
a desirable level. The Speakerphone volume can also be adjusted using the Volume
Placing and Receiving Calls
Button while Speakerphone is enabled.
NOTE: The Call Volume can only be adjusted with the Volume Button during an
active call.
60 Placing and Receiving Calls
Accessing the Keypad during Calls
There are some situations that may
require you to use the keypad in order to
enter a number or phone extension while
in a phone call.
1. While on an active call, TAP the
Keypad Button to bring up the
keypad.
2. Once you’re nished with the keypad
you can TAP the Hide Button to hide
the keypad and take you back to the
contact details screen.
Placing and Receiving Calls
61 Placing and Receiving Calls
Voicemail
Your Touch3 smartphone features a visual Voicemail Inbox that allows you to quickly
listen to and manage your voice messages directly from the touch screen. To access
Placing and Receiving Calls
your Voicemail Inbox, TAP the Voicemail Button (
Home Tab.
Before your Touch3 can receive a voicemail message, you need to record a personal
greeting. Once you have set up your voicemail, all unanswered calls to your phone
are automatically transferred to your voicemail even if your phone is in use or turned
off.
62 Placing and Receiving Calls
) next to Phone () from the
Setting up your Personalized Voicemail Greeting
Your personalized greeting will be heard by anyone who reaches your voicemail
when you miss their call. If you do not record a personalized greeting, a standard
pre-recorded message will be played. To record a personalized greeting:
1. At the Voicemail Inbox screen, TAP the Menu Button () at the bottom of your
Touch3 phone.
2. TAP “Personalized Greeting.”
3. TAP the Record Button () to begin recording your personalized greeting.
Speak clearly into the Microphone located at the bottom of the Touch3.
4. TAP the Stop Button () to stop recording your personalized greeting.
5. TAP the Play Button () to review your recording.
6. TAP the green “Save” button if you are satised with your greeting or the red “Discard” button if you would like to try again.
7. TAP “Return to Voicemail” at the bottom of the screen to go back to your
Voicemail Inbox.
63 Placing and Receiving Calls
Placing and Receiving Calls
Placing and Receiving Calls
64 Placing and Receiving Calls
Listening to your Personalized Voicemail Greeting
1. At the Voicemail Inbox screen, TAP the Menu Button () at the bottom of your
Touch3 phone.
2. TAP “Personalized Greeting”
3. TAP the Play Button () next to “Listen to Current Greeting.” Your personalized
Voicemail greeting will play through the Touch3 Earpiece.
4. TAP “Return to Voicemail” at the bottom of the screen to go back to your
Voicemail Inbox.
When to Check Voicemail
You have a new voicemail message to listen to if you see the voicemail icon () in
the Status Bar, the voicemail icon () in the Lock Screen Missed Events panel or a
number on the Voicemail Button (
) in the Home Tab indicating the number of
unheard voicemail messages.
65 Placing and Receiving Calls
Placing and Receiving Calls
New Voicemail in Lock Screen
Placing and Receiving Calls
66 Placing and Receiving Calls
New Voicemail in Status Bar
Number of Unheard
Voicemail Messages
Listening to Voicemail Messages
From the Voicemail Inbox screen you can play any of your unheard or saved voicemail
messages by TAPPING the Play Button () next to each message. A green Play
Button () indicates that the message has not yet been listened to, while a gray
Play Button () means that the message has already been listened to.
By default your voice messages are played through the Touch3 Earpiece. If you would
like to hear the voice message through the Touch3 Speakerphone TAP the Speaker
Button () at the top of the voicemail inbox screen.
Deleting Voicemail Messages
After playing any voice message, you will have the option to delete the message by
TAPPING the red Delete Button () to the right of each message.
You can delete all of your voice messages at once by TAPPING the Menu Button ()
and then “Delete All.”
NOTE: You will not be able to retrieve any voice messages that have been deleted.
67 Placing and Receiving Calls
Placing and Receiving Calls
Returning a Call
If you would like to call back a person that left you a voice message, TAP the Call
Button () at the top of the screen after listening to their voice message.
Placing and Receiving Calls
Checking Voicemail by Calling
Your Voicemail Inbox requires wireless data connectivity in order to download your
latest voice messages. If for some reason you do not have access to wireless data,
you can always call the voice message system to manage your voicemail through a
traditional voice prompt. While viewing your Voicemail Inbox, TAP the Menu Button
() and then “Call Voicemail.” Follow the voicemail prompts and use the on-
screen keypad to manage your voice messages. TAP the End Call Button at any time
to disconnect from the voicemail system.
NOTE: Calling to check your Voicemail messages uses your talk time minutes.
68 Placing and Receiving Calls
People Tab
The People Tab was designed to give you easy access to the
contacts that are the most important to you. Creating a list of
your favorite contacts will make dialing friends or family quick
and convenient. Once you’ve added your rst People contacts,
you will be able to quickly call them just by tapping their name
in the People Tab. Much like an address book, you will also be
able to save other contact details like their email and mailing
address.
69 Placing and Receiving Calls
Placing and Receiving Calls
Creating a People Contact
1. While on the People Tab, TAP the
Menu Button ().
Placing and Receiving Calls
2. TAP “Add New” to add a new person
to your People contact list.
3. TAP the “Name” eld to enter the
name of the contact with the OnScreen Keyboard.
4. TAP the “Phone number” eld to enter
the number of the contact. You can
TAP the description eld to the left of
the phone number to identify if it is
a home, mobile, work or fax number.
TAP the “+” to the right of the eld if
there are multiple numbers you would
like to add for this contact.
70 Placing and Receiving Calls
345
21
5. Continue entering any other details you would like for this contact. Once you’re done, TAP “Save” at the top right to save at the top right.
NOTE: You can even add a photo to your contact which will be visible in your
People list and every time you are on a call with them. While adding your contact,
just TAP the “face icon” (
) to the left of the Name eld and take a new picture or
select an existing image. See “Taking a Photo” on page 84 for more information
on how to take a photo.
Managing your People Contacts
Once you have added your People contacts, you can organize who appears in the
“People” Tab and “All People” List.
• The People Tab shows your favorite People contacts
• The All People List is all of your People contacts including those in your favorite
People contacts.
71 Placing and Receiving Calls
Placing and Receiving Calls
Adding Favorites
1. While on the People Tab or All People List, TAP the Menu Button ().
2. TAP “Add Favorites.” A list of all of your People contacts will appear.
Placing and Receiving Calls
3. TAP the check box next to each of the names you would like to be set as favorites.
4. TAP “OK” at the bottom-left of the screen to save your selection. The checked
contacts will now appear in the People Tab as favorites.
NOTE: You can also add any contact under your All People list to your favorites by
PRESSING AND HOLDING their name.
Removing Favorites
1. While on the People Tab, TAP the Menu Button ().
2. TAP “Remove Favorites.” A list of your favorite contacts will appear.
3. TAP the check box next to each of the names you would like to be removed from
your favorites list. This will not delete the contact information, and they will
remain in the All People List.
4. TAP “OK” at the bottom-left of the screen to save your selection. The checked
72 Placing and Receiving Calls
contacts will no longer appear in the People Tab as favorites. You can still access
these contacts by going to the All People List.
Sorting your Favorites
You can change the order of your favorite contacts under the People Tab by
PRESSING AND HOLDING their name and DRAGGING them up and down the list.
NOTE: You can’t change the order of the All People list which is always sorted
alphabetically. PRESSING AND HOLDING on a contact while in the All People list
will move that contact into your favorites under the People Tab.
73 Placing and Receiving Calls
Placing and Receiving Calls
Editing a People Contact
1. TAP the People contact you would like to edit either from the People Tab or from
your All People List.
Placing and Receiving Calls
2. TAP the Menu Button ().
3. TAP “Edit”. TAP any of the contact information elds to make your edits with the
On-Screen Keyboard.
4. When done editing, TAP “Save” at the top-right of the screen.
Deleting a People Contact
1. TAP the People contact you would like to delete either from the People Tab or
from your All People List.
2. TAP the Menu Button ().
74 Placing and Receiving Calls
3. TAP “Delete”.
4.TAP “OK” to conrm deletion. This People contact will no longer appear in your
favorites People Tab or in the All People list.
People History
Historical call or message activity that is related to any of your saved People contacts
will automatically be associated to them in their “People History” view. To view call
or message history of any of your People contacts, just TAP their name in the People
Tab or your All People List.
Incoming Text Message – they sent you a Text Message
Outgoing Text Message – you sent them a Text Message
Incoming Call – they called you and you answered their call
Missed Call – you missed their call
Outgoing Call – you called them
Voicemail Message – they left you a voicemail message
75 Placing and Receiving Calls
Placing and Receiving Calls
Section 4: Text Messages
This section describes how to use the Text Messaging feature to send and receive
short messages with your friends and family.
Text Messages
Topics
• Composing and Sending Text Messages
• Reading and Replying to Text Messages
• Sending a Photo or Video Message
For additional support, visit us online at greatcall.com/support.
76 Text Messages
Composing and Sending Text Messages
Text Messages are a quick and simple way to send short
messages to anyone that has a cell phone capable of
receiving them. This is an alternative to email which is
typically used for longer messages or messages with a lot
of recipients.
1. On the Home Tab, TAP the Text Messages ( ) App.
You will be taken to your Text Messages “Inbox”.
2. TAP Compose at the top of the screen.
Text Messges
77 Text Messages
3. In the “Enter recipient” eld you can:
• Enter a 10-digit phone number
• Begin typing a name which will automatically display a list of matches from your
All People List; TAP the name you would like to add to the recipient list
Text Messages
• TAP the Contacts button below the “Enter recipient” eld to check any of the
names from your All People List you would like to message; TAP “Done” at the
top right of the screen to add the contacts to the recipient list.
4. TAP the “Enter Message” eld to begin composing a text message.
5. When you are nished composing your message, TAP the Send button.
78 Text Messages
Reading and Replying to Text Messages
If you receive a new text message notication in the Status Bar, you have two ways
of reading the new text message:
• Expand the Notication Panel and TAP the new text message notication from
the list to read the message
• TAP the Text Messages App from the Home Tab and then TAP the message in
your Inbox to read the message
Once you’ve read the text message, you can reply to the sender by TAPPING the
“Enter message” eld at the bottom of the screen and composing a message. When you are nished composing your message, TAP the Send button.
79 Text Messages
Text Messges
Sending a Photo or Video Message
You can attach your photos or videos, also known as
“multimedia attachments,” to text messages so that you can
share them with your friends and family.
Text Messages
1. While composing a new text message or replying to a text
message, TAP the “paper clip” icon ( ). A pop-up will
appear with several multimedia attachment options.
2. TAP one of the following multimedia attachment types:
• Image – to select a previously captured photo
• Take picture – to take a new photo (see “Taking a Photo”
on page 84)
• Video – to select a previously recorded video
• Record video – to take a new video (see “Recording a
Video” on page 85)
3. Once you have selected your multimedia attachment, TAP the “Send” button.
80 Text Messages
Section 5: Camera and Photo Album
This section describes how to use the Camera and Photo Album Apps to capture,
view and share pictures and videos.
Topics
• The Camera App
• Taking a Photo
• Changing the Camera Mode
For additional support, visit us online at greatcall.com/support.
• Recording a Video
• Viewing your Photos and Videos
• Sharing your Photos and Videos
81 Camera and Photo Album
Camera and Photo Album
The Camera App
The Camera App allows you to capture photos or videos using the Main Camera or
Front-Facing Camera. To launch the Camera App, TAP Camera on the Home Tab. With
the Camera App opened, you will see the following on-screen features:
Camera and Photo Album
• Photo Album (Gallery)–view your photos and videos
• Camera Mode Indicator–indicates what camera mode you are using
• Camera Selection (
the Front-Facing Camera
• Auto-Focus Point–indicates where the camera will focus
• Change Camera Mode (
• Take Picture (
• Record Video (
NOTE: You can rotate your phone to capture photos or videos in “landscape”
mode. The on-screen buttons will remain stationary, but the icons will rotate to
match the orientation of the phone.
82 Camera and Photo Album
)–allows you to switch between the Main Camera and
)–allows you to change the camera mode
)–allows you to take a photo
)–allows you to record a video
Camera Mode Indicator
Photo Album
Auto-Focus Point
Change Camera Mode
Take Picture
Camera Selection
Camera and Photo Album
Record Video
83 Camera and Photo Album
Taking a Photo
1. With the Camera App open, TAP the Camera Selection ()button to switch to
the Main Camera or Front-Facing Camera.
2. Aim the camera so that the subject being captured is framed to your liking.
Camera and Photo Album
3. TAP the Take Picture ()button.
4. TAP anywhere on the screen to set the focusing point.
Changing the Camera Mode
TAP the Change Camera Mode () button for additional creative tools:
• Auto–automatically adjust your camera to optimize color and brightness. This is
the default setting.
• Beautyface–use this to take photos with lightened faces for gentler images.
• Panorama–use this to take wide panoramic photos. When you have this mode
selected, TAP the Take Picture (
move in any direction. Once moving, the camera will guide you in the direction
84 Camera and Photo Album
) button to start the panorama and then
you started. TAP the Take Picture () button again to stop the panorama.
• Night–Use this to take photos in low-light conditions.
Recording a Video
1. With the Camera App open, TAP the Camera Selection () button to switch to
the Main Camera or Front-Facing Camera.
2. Aim the camera so that the subject being captured is framed to your liking.
3. TAP the Record Video (
phone around to follow the action.
4. TAP the Stop Video (
) button to start recording a video. You can move your
) button again to stop recording the video.
85 Camera and Photo Album
Camera and Photo Album
Viewing your Photos and Videos
After you have captured a photo or a video, you can view it by accessing the Photo
Album:
• While in the Camera App, TAP the Photo Album button at the top-left of the
Camera and Photo Album
screen. This will take you to the last captured photo or video. TAP the Back
Button (
view.
• From the Home Tab, TAP the Photo Album App. This will take you to the “Album”
view where your photos and videos are sorted by where they are from. Photos
and videos captured by your camera will be in the “Camera” album.
86 Camera and Photo Album
) button at the top-left of the screen to take you back to the “Album”
Sharing your Photos and Videos
You can also share, via email or text message, any of the photos or videos you’ve
already captured:
1. Find the photo or video you would like to share in the Photo Album.
2. With the preview of the photo or video up, TAP the “Share” Button (
of the screen. A pop-up of share options will appear.
3. TAP “Email” if you would like to share by email or “Messages” if you would like
to share by attaching to a text message.
NOTE: Sharing photos and videos requires data. Use a Wi-Fi connection to reduce
data usage on your GreatCall data plan. Always check your usage monthly with the
Usage App on your Touch3 or by going online to mygreatcall.com.
87 Camera and Photo Album
)at the top
Camera and Photo Album
Section 6: Email
This section describes how to set up your email account and how to send and
receive emails on your phone.
Topics
• Setting up your Email Account
Email
• Composing and Sending Email
• Reading and Replying to an Email
• Sending an Email with a Photo or Video Attachment
For additional support, visit us online at greatcall.com/support.
88 Email
Setting up your Email Account
Email allows you to send messages to your friends and family. It differs from Text
Messages by allowing you to compose much longer messages, and does not require
the recipient to have a cell phone with text messaging capabilities.
NOTE: Sending and receiving emails requires data. To reduce your data usage on
your GreatCall data plan, use a Wi-Fi network if available. See “Wi-Fi” on page
101 for more information on setting up a Wi-Fi connection.
Your Touch3 smartphone provides two ways to use email:
• Gmail
• Standard Email–set up your phone with an existing email address you have that
TM
(Google®Email)–set up your phone with an existing email account from
Google.
isn’t from Google.
89 Email
Email
NOTE: If you do not have a Gmail account, it is recommended that you create one.
Setting up a Gmail account will get you access to the Google Play Store where you
can update your phone’s software, and access additional GreatCall and
third-party Apps.
Setting up a New Gmail Account
Email
If you don’t have an existing Gmail account, follow these instructions to create one
on your phone:
1. Under All Apps, TAP the Gmail App (
).
2. TAP “New”.
3. Enter in your First and Last Name.
4. Enter in your desired email address.
5. Enter in your desired password.
6. You can optionally set up password recovery options.
7. You can optionally join Google+TM, which is Google’s social media site similar to
Facebook, otherwise you may skip.
90 Email
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