GreatCall Jitterbug Touch 3 User Guide
User Guide
Welcome to GreatCall!
Thank you for choosing the GreatCall Touch3. We’ve made it easy for you to stay
connected to friends and family with the simplicity of GreatCall. Additionally,
our service professionals and health and safety services are designed to keep
you protected, connected and in control of your life. This helpful guide contains
information you need to start using your new smartphone. And if you have any
questions or need assistance, you can count on us to be here day and night.
Best Regards,
Your friends at GreatCall
For additional information about GreatCall or your new Touch3, visit greatcall.com.
Contents
Section 1: Getting Started...................................................................1
Key Items in the Box ................................................................................................2
The Front of your Touch3 .........................................................................................4
The Back of your Touch3 ..........................................................................................6
Understanding Touch Gestures ...............................................................................8
Turning your Phone On and Off................................................................................9
Turning On your Phone ...................................................................................... 9
Turning Off your Phone ...................................................................................10
Activating your Touch3 ..........................................................................................11
Sign into GreatCall ................................................................................................14
Charging the Battery .............................................................................................16
Battery Level Indicator ..........................................................................................17
Getting More Information ......................................................................................18
GreatCall Customer Service ...................................................................................19
I Table of Contents
Table of Contents
Table of Contents
Section 2: Understanding the Basics .................................................20
Navigation Buttons ...............................................................................................21
Using the Lock Screen ...........................................................................................23
Lock Screen Features ......................................................................................23
Unlocking your Phone ..................................................................................... 25
Locking your Phone ......................................................................................... 26
Shake for Help ......................................................................................................27
GreatCall Home Screen ........................................................................................28
Home Tab .......................................................................................................29
Organizing your Home Tab ..............................................................................30
People Tab ......................................................................................................30
All Apps Button ............................................................................................... 31
GreatCall Button .............................................................................................31
5Star Button ................................................................................................... 32
Status Bar ....................................................................................................... 33
Notication Area ............................................................................................34
Status Area .................................................................................................... 35
II Table of Contents
Notication Panel .................................................................................................36
Expanding the Notication Panel ....................................................................36
Clearing Notications .....................................................................................38
Quick Settings ................................................................................................39
Closing the Notication Panel ......................................................................... 40
Ringer and Notication Sounds .............................................................................41
Adjusting the Ringer Volume .................................................................................42
Adjusting the Screen Brightness ...........................................................................43
Using the On-Screen Keyboard ..............................................................................44
Landscape Keyboard ...................................................................................... 46
Voice Typing ................................................................................................... 47
Predictive Text ................................................................................................48
Managing Your Usage ...........................................................................................49
What is Data?.................................................................................................. 50
Using Wi-Fi to Reduce Your Data Plan Usage .................................................... 51
Checking your Usage.......................................................................................52
III Table of Contents
Table of Contents
Table of Contents
Section 3: Placing and Receiving Calls ..............................................54
Dialing a Number ..................................................................................................55
Redialing a Number ..............................................................................................57
Answering or Ignoring a Call ..................................................................................58
Answering the Call .......................................................................................... 58
Ignoring the Call .............................................................................................58
Speakerphone ......................................................................................................59
Adjusting the Call Volume .....................................................................................60
Accessing the Keypad during Calls ........................................................................61
Voicemail ..............................................................................................................62
Setting up your Personalized Voicemail Greeting ............................................. 63
Listening to your Personalized Voicemail Greeting ........................................... 65
When to Check Voicemail ................................................................................ 65
Listening to Voicemail Messages ..................................................................... 67
Deleting Voicemail Messages .......................................................................... 67
Returning a Call ..............................................................................................68
Checking Voicemail by Calling ......................................................................... 68
IV Table of Contents
People Tab ............................................................................................................69
Creating a People Contact ...............................................................................70
Managing your People Contacts ......................................................................71
Adding Favorites ............................................................................................. 72
Removing Favorites .........................................................................................72
Sorting your Favorites .....................................................................................73
Editing a People Contact ................................................................................. 74
Deleting a People Contact ............................................................................... 74
People History ................................................................................................75
Section 4: Text Messages .................................................................. 76
Composing and Sending Text Messages ................................................................77
Reading and Replying to Text Messages ................................................................79
Sending a Photo or Video Message .......................................................................80
Section 5: Camera and Photo Album .................................................81
The Camera App ...................................................................................................82
Taking a Photo ......................................................................................................84
V Table of Contents
Table of Contents
Table of Contents
Changing the Camera Mode ..................................................................................84
Recording a Video .................................................................................................85
Viewing your Photos and Videos ...........................................................................86
Sharing your Photos and Videos............................................................................87
Section 6: Email ................................................................................88
Setting up your Email Account ...............................................................................89
Setting up a New Gmail Account .....................................................................90
Setting up an Existing Gmail Account .............................................................. 91
Setting up an Existing Standard Email Account ................................................91
Composing and Sending Email ..............................................................................92
Composing and Sending Email using the Gmail App ........................................92
Composing and Sending Email using the Email App ........................................92
Reading and Replying to an Email .........................................................................93
Sending an Email with a Photo or Video Attachment ..............................................94
Sending an Email with a Photo or Video using the Gmail App .......................... 94
Sending an Email with a Photo or Video using the Email App ...........................94
VI Table of Contents
Section 7: GreatCall Health and Safety Apps .....................................96
5Star ....................................................................................................................97
Urgent Care ...........................................................................................................98
MedCoach ............................................................................................................99
Section 8: Managing your Settings ..................................................100
Wi-Fi ...................................................................................................................101
Connecting to a Wi-Fi Network ...................................................................... 101
Turning Wi-Fi On and Off ...............................................................................102
Bluetooth ...........................................................................................................103
Pairing a Bluetooth Device ............................................................................ 103
Turning Bluetooth On and Off ........................................................................104
Airplane Mode ....................................................................................................105
Turning Airplane Mode On and Off ................................................................105
Section 9: Personalize Your Phone ...................................................106
Google Account...................................................................................................107
Setting up a New Google Account .................................................................107
VII Table of Contents
Table of Contents
Table of Contents
Changing your Color Theme .................................................................................108
Changing the Lock Screen Photo .........................................................................109
Adding a Lock Screen Photo .......................................................................... 109
Removing a Lock Screen Photo ......................................................................109
Changing the Sounds ..........................................................................................110
Replacing the Battery ..........................................................................................111
Adding more Memory ..........................................................................................112
Health and Safety Information .........................................................113
Customer Agreement .......................................................................150
VIII Table of Contents
Section 1: Getting Started
This section explains how to get started using your GreatCall Touch3 phone.
Topics
• Key Items in the Box
• The Front of your Touch3
• The Back of your Touch3
• Understanding Touch Gestures
• Turning your Phone On and Off
• Activating your Touch3
For additional support, visit us online at greatcall.com/support.
• Sign into GreatCall
• Charging the Battery
• Battery Level Indicator
• Getting More Information
• GreatCall Customer Service
Getting Started
1 Getting Started
Key Items in the Box
Getting Started
The GreatCall Touch3 box you received includes everything you need to get started:
The GreatCall Touch3
2 Getting Started
Wall Charger
USB Cable
User Guide
With GreatCall Link,
families stay connected,
even when they’re apart.
BACK
For you & a friend.
User Guides
GET
$
25
TM
GreatCall Touch3 – your easy-to-use smartphone with the Battery pre-installed
Wall Charger – allows you to charge your phone using any wall outlet
USB Cable – allows you to connect your phone to the Wall Charger or a computer
with a USB port
User Guides – contains important information about activating and using your
phone
3 Getting Started
Getting Started
The Front of your Touch3
Getting Started
Front-facing Camera Earpiece
Power/Lock Button
Display
Menu Button
4 Getting Started
Back Button
Home Button
Front-facing Camera – allows you to take pictures or videos
Earpiece – lets you hear the caller loud and clear
Power/Lock Button – allows you to lock and unlock your phone as well as power it
on and off
Display – shows all the information you need to operate your Touch3
Menu Button ( ) – displays additional options that may be available for the
current screen you are viewing
Back Button ( ) – takes you one step back from your last action
Home Button ( ) – takes you back to the Home Screen
5 Getting Started
Getting Started
The Back of your Touch3
Getting Started
Battery Cover Release
Headset Jack
Speaker
Main Camera
Battery Cover
6 Getting Started
Microphone
Volume Button
Power Connector
Headset Jack – allows you to connect a Stereo Headset to safely make calls hands-
free or listen to music
Battery Cover Release – allows you to remove the Battery Cover to replace the
Rechargeable Battery or insert a microSDTM card to expand storage capacity
Speaker – lets you hear the caller loud and clear when Speakerphone is enabled
Main Camera – allows you to take pictures or videos
Volume Button – allows you to adjust the volume of calls and notication sounds
Battery Cover – protects the Rechargeable Battery and the back of your Touch3
Microphone – picks up your voice loud and clear while on a phone call
Power Connector – allows you to charge your Touch3 with the provided Wall Charger
and USB Cable
7 Getting Started
Getting Started
Understanding Touch Gestures
Getting Started
Your smartphone features a large, responsive touch screen that allows you to use
your ngers to interact with what you see on the Display. If this is your rst time
using a smartphone, understanding how to use these touch gestures will ensure that
you get the best Touch3 experience.
TAP
Briey touch the
screen with your
ngertip
8 Getting Started
PRESS AND HOLD
Touch the screen
for an extended
period of time
DRAG
Move your ngertip
across the screen
without losing contact
PINCH AND SPREAD
Touch the screen
with two ngers and
bring them closer or
farther apart
Turning your Phone On and Off
Your phone is off if the Display does not turn on when
the Home Button or Power/Lock Button are briey
pressed.
Turning On your Phone
PRESS AND HOLD the Power/Lock Button on the right
side of your phone until the Display turns on.
NOTE: If your phone does not turn on, the battery
may need to be charged. See “Charging the
Battery” on page 16 for more information on
how to charge your phone.
Power/Lock
Button
9 Getting Started
Getting Started
Turning Off your Phone
Getting Started
1. PRESS AND HOLD the Power/
Lock Button on the right side
of the phone until the “Phone
options” screen appears.
2. TAP the Power off (
) option on
the Display. The phone will ask if
you want to proceed.
3. TAP the OK option on the Display.
10 Getting Started
1
2
3
Activating your Touch3
Before using your phone for the rst
time, it needs to be activated. The
Setup Wizard built into your phone
will help guide you through this
process.
Getting Started
1. Power on your phone.
2. TAP Next at the
“Welcome” screen.
3. TAP the check box next to “I
understand and agree to the
terms and conditions above”
and then TAP Next.
3
2
11 Getting Started
4. IMPORTANT: TAP the “Easy-to-
Getting Started
use GreatCall” option and then
TAP Next.
5. TAP the option that best
describes where the phone
was purchased.
Continue following the on-screen
instructions until you have
successfully activated your phone.
12 Getting Started
4
5
IMPORTANT: To ensure you get started quickly, please select “Easy-to-use
GreatCall” at the “Choose your home screen” step before TAPPING Next.
Easy-to-use GreatCall gives you a simplied experience. If you accidentally
selected “Advanced Android”, you can TAP the Back Button ( ) to change your
selection.
NOTE: If you are instructed to go online or call to complete activation, please have
the following information ready:
• Home and billing address
• Phone number
• Email address
• Credit or debit card information
• Emergency contact details
• Serial Number – This can be found on the Setup Wizard screen, printed on the
Activation Card included in the box or on the side of the Touch3 box .
13 Getting Started
Getting Started
Sign into GreatCall
Getting Started
Once your phone has completed activation, you may
be prompted to log into your GreatCall (also known as
“MyGreatCall”) account so that your built-in GreatCall health
and safety Apps are ready to go. Depending on how you
purchased your Touch3 smartphone, a MyGreatCall account
may already have been created. If you’re not sure, that’s
alright; we’ll help you set one up.
1. At the MyGreatCall welcome screen, TAP the Set Up button
to continue.
14 Getting Started
2. We will detect if a MyGreatCall account already exists for your new phone.
• If one exists, you will just need to enter your password to continue
• If we can’t nd a MyGreatCall account for your phone, you will be asked to enter
a valid email address and a password of your choice so that we can create one
for you. See ““Section 7: GreatCall Health and Safety Apps” on page 96 for
more information on the built-in GreatCall Apps.
NOTE: If you have a MyGreatCall account but you forgot your password, TAP
“Forgot Password” on the GreatCall login screen. An email will be sent to you with
instructions on how to reset your password.
If you are not comfortable signing in to your MyGreatCall account or you just want
to get started using your phone quickly, you can TAP the “Skip this step” button to
skip logging in to MyGreatCall. Just be aware that you will need to log into any of
the built-in GreatCall Apps before using them.
15 Getting Started
Getting Started
Charging the Battery
Getting Started
Your phone is powered by a Rechargeable Battery which has been built-in for your
convenience. Before using your phone for the rst time, it is recommended that you
fully charge the battery. A Wall Charger is included with your phone.
1. Connect the larger end of the USB Cable
to the Wall Charger.
2. Insert the smaller end of the USB Cable
into the Power Connector located at the
bottom of the phone.
3. Plug the Wall Charger into a standard
wall outlet.
16 Getting Started
Wall Charger
USB Cable
Power
Connector
USB Cable
Battery Level Indicator
The battery level is represented as a colored
battery icon at the top right of the Display
in the Status Bar. You will also nd a larger
battery level indicator on the Lock Screen
(see page 24 for more information).
The battery is fully charged when the battery
icon is completely green. When the battery
level is low, a warning tone and a “Battery
low” message will repeat at regular intervals
on the Display. When the battery level
becomes too low, the phone will automatically
turn off. Charge your phone when not in use
so that it is ready when you need it most.
More information about the common icons
you may see in the Status Bar can be found in “Status Bar” on page
34.
Charging
Getting Started
Fully
charged
Low
Very Low
Critical
17 Getting Started
Getting More Information
Getting Started
GreatCall customers have access to two unique websites that are easy to navigate
and explore: greatcall.com and mygreatcall.com.
The main GreatCall website, greatcall.com, is the place to learn more about the
company, read about new services available, shop for accessories and get answers
to frequently asked questions.
As a GreatCall customer, you have exclusive access to mygreatcall.com where you
can view your remaining monthly minutes, review and pay your monthly bill, add
exclusive apps and services, and update your Personal Prole.
18 Getting Started
GreatCall Customer Service
If you have any questions or comments, use any of these ways to contact us:
• Send us an email at customerservice@greatcall.com
• Call us toll-free at 1-800-733-6632
• Write to us at
GreatCall Customer Service
P.O. Box 4428
Carlsbad, CA 92018
19 Getting Started
Getting Started
Understanding the Basics
This section introduces you to key features of your phone such as important buttons,
screens and navigation concepts.
Topics
• Navigation Buttons
• Using the Lock Screen
• Shake for Help
• GreatCall Home Screen
• Status Bar
• Notication Panel
For additional support, visit us online at greatcall.com/support.
20 Understanding the Basics
Section 2: Understanding the Basics
• Ringer and Notication Sounds
• Adjusting the Ringer Volume
• Adjusting the Screen Brightness
• Using the On-Screen Keyboard
• Managing your Usage
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