GreatCall Jitterbug Smart User Guide
jitterbug
®
jitterbug
®
Quick-Start Guide
Everything you need to know
about your Jitterbug Smart.
User Guide
Welcome to the GreatCall Family!
Thank you for choosing the Jitterbug Smart. Our newly designed smartphone
features a 5.5” screen and a menu organized in a single list, making it even
easier for you to stay connected with family and friends. Our exclusive health
and safety services can be accessed right from your phone so you can stay
active, mobile and independent.
This helpful User Guide contains everything you need to know about your
Jitterbug Smart. And if you have any questions or need assistance, our awardwinning, 100% U.S.-based customer service team and tech support stands
ready to assist you.
Best Regards,
Your friends at GreatCall
Contents
Section 1: Getting Started ...........................................................1
Key Items in Your Jitterbug Box ....................................................................3
Your Jitterbug Smart ......................................................................................4
Powering Your Jitterbug On and Off ..............................................................8
Understanding Touch Gestures ...................................................................10
Activating Your Jitterbug .............................................................................11
Signing into MyGreatCall .............................................................................14
Charging the Battery ....................................................................................16
Battery Level Indicator .................................................................................17
Navigation Buttons ......................................................................................18
Using the Lock Screen ................................................................................20
Jitterbug Home Screen ................................................................................24
Status Bar ....................................................................................................30
Ringer and Notication Sounds ...................................................................33
Table of Contents
I
Table of Contents
Using the On-Screen Keyboard ...................................................................34
Shake for Help .............................................................................................39
Section 2: Phone Calls ...............................................................41
Dialing a Number .........................................................................................42
Redialing a Number .....................................................................................44
Answering or Ignoring a Call ........................................................................45
Speakerphone .............................................................................................48
Adjusting the Call Volume ............................................................................49
Accessing the Dial Pad During Calls ...........................................................50
People Tab ...................................................................................................51
Voicemail......................................................................................................60
Adjusting the Ringer Volume .......................................................................66
Section 3: Camera ...................................................................... 69
The Camera App ..........................................................................................70
Taking a Photo .............................................................................................72
Recording a Video .......................................................................................73
II
Changing the Camera Mode .......................................................................74
Viewing Your Photos and Videos .................................................................75
Deleting Your Photos and Videos ................................................................76
Sharing Your Photos and Videos .................................................................78
Section 4: Text Messages .......................................................... 81
Composing and Sending Text Messages ....................................................82
Reading and Replying to Text Messages ....................................................84
Sending a Photo or Video Message ............................................................85
Section 5: Email .......................................................................... 87
Setting up Your Email Account ....................................................................88
Composing and Sending Email ...................................................................91
Reading and Replying to an Email ...............................................................93
Sending an Email with a Photo or Video Attachment ..................................94
Section 6: Additional Information .............................................97
Notication Panel.........................................................................................98
Adjusting the Screen Brightness ...............................................................104
Table of Contents
III
Table of Contents
Managing Your Usage ...............................................................................105
Wi-Fi ..........................................................................................................111
Bluetooth ...................................................................................................113
Airplane Mode ...........................................................................................115
GreatCall Health and Safety Apps .............................................................116
Google Play Store ......................................................................................119
Changing Your Color Theme .....................................................................120
Changing the Lock Screen Photo ..............................................................121
Changing the Sounds ................................................................................123
Adding more Memory ................................................................................124
Contacting Us ............................................................................................125
Legal ..........................................................................................127
Safety and Use ..........................................................................................127
Customer Agreement.................................................................................139
Index ..........................................................................................151
IV
Table of Contents
V
Getting Started
VI
Section 1: Getting Started
Topics
• Key Items in Your Jitterbug Box
• Navigation Buttons
Getting Started
• Your Jitterbug Smart
• Powering Your Jitterbug On and Off
• Understanding Touch Gestures
• Activating Your Jitterbug
• Signing into MyGreatCall
• Charging the Battery
• Battery Level Indicator
• Using the Lock Screen
• Jitterbug Home Screen
• Status Bar
• Ringer and Notication Sounds
• Using the On-Screen Keyboard
• Shake for Help
1
Getting Started
USB Cable
Jitterbug Smart
Wall Charger
2
Key Items in Your Jitterbug Box
• Jitterbug Smart
• USB Cable
• Wall Charger
• Activation Card
• Quick-Start Guide
• User Guide
i
INFO
The rechargeable battery has been pre-installed for your convenience.
Getting Started
3
Getting Started
Your Jitterbug Smart
Front-facing Camera
Display
Back Button
Home Button
Earpiece Speaker
Power / Lock Button
Volume Button
Menu Button
FRONT
4
• Front-facing Camera – Take pictures or videos of yourself (“seles”).
• Earpiece Speaker – Lets you hear the caller loud and clear.
• Power / Lock Button – Lock and unlock your phone as well as power it on
and off.
• Volume Button – Adjust the volume of calls and notication sounds.
• Display – Shows all the information you need to operate your Smart
• Back Button – Takes you one step back from your last action.
• Home Button – Takes you back to the Home Screen.
• Menu Button – Displays additional options that may be available for the
current screen you are viewing.
Getting Started
5
Getting Started
BACK
Headset Jack
Main Camera
External Speaker
Flash / Flashlight
Back Cover
Back Cover Release
USB Connector
Microphone
6
• Headset Jack – Connect a headset to safely make calls hands-free or listen
to music.
• External Speaker – Delivers loud and clear sound when the Speakerphone
feature is enabled.
• Main Camera – Take pictures or videos.
• Flash / Flashlight – Take pictures or see in low lighting situations.
• Back Cover – Protects the rechargeable battery and the back of your phone.
• Back Cover Release – Gives you access to insert a microSD™ card to
expand storage capacity.
• USB Connector – Charge your phone with the provided Wall Charger and
USB Cable
• Microphone – Picks up your voice loud and clear.
Getting Started
7
Getting Started
Powering Your Jitterbug On and Off
Your phone is off if the Display does not turn
on when the Power/Lock Button is briey
pressed.
Turning On your Phone
PRESS AND HOLD the Power/Lock Button
on the right side of your phone until the
Display turns on.
i
INFO
If your phone does not turn on, the battery may need to be charged. See
“Charging the Battery” on page 16 for more information on how to charge
your phone.
8
Power / Lock
Button
Turning Off your Phone
PRESS AND HOLD the Power/Lock Button on the
right side of the phone and then TAP the Power off
option when the pop-up appears. Your phone will
power off.
Getting Started
9
Getting Started
Understanding Touch Gestures
Your smartphone features a large, responsive touch screen that allows you to
use your ngers to interact with what you see on the Display. If this is your rst
time using a smartphone, understanding how to use these touch gestures will
ensure that you get the best Jitterbug experience.
10
TAP DRAG PINCH SPREAD
Briey touch the
screen with your
ngertip
PRESS AND HOLD
Touch the screen
for an extended
period of time
Move your ngertip
across the screen
without losing
contact
Touch the screen
with two ngers
and bring them
closer or apart
Activating Your Jitterbug
Before using your phone for the rst
time, it needs to be activated. The Setup
Wizard built into your phone will help
guide you through this process.
1. PRESS AND HOLD the Power/Lock
Button on the right side of your phone
to power it on.
2. TAP the Tap Here to get started
button at the Welcome Screen.
3. IMPORTANT: TAP the Easy-to-use
Jitterbug option and then TAP Continue.
Getting Started
2
3
11
Getting Started
4. TAP the option that best describes where your Jitterbug was purchased:
• On the Phone – If you purchased by calling GreatCall.
• GreatCall.com – If you purchased from GreatCall’s
• Retail Store – If you purchased at Best Buy, First
• Amazon.com – If you purchased online from Amazon.
• I don’t know – If you’re not sure where you purchased
Continue following the on-screen instructions until you
have successfully activated your phone.
12
website.
Street, Fry’s Electronics, Rite-Aid, Sears, Shopko or
Walmart.
your phone.
IMPORTANT!
To ensure you get started quickly, please select Easy-to-use Jitterbug
at the Choose your home screen step before TAPPING Continue.
Easy-to-use Jitterbug gives you a simplied experience. If you accidentally
selected Advanced Android, a pop-up will appear that will allow you to go
back and change your selection.
Getting Started
13
Getting Started
Signing into MyGreatCall
Once your phone has completed activation, you will be
prompted to sign into your GreatCall account (also known
as MyGreatCall) to access your health and safety apps.
Depending on how you purchased your Jitterbug, a
MyGreatCall account may already have been created. If
you’re not sure, that’s alright—we’ll help you set one up.
1. At the Sign in to GreatCall screen, TAP the Set Up button
to continue.
2. We will detect if a MyGreatCall account already exists:
• If one exists, you will just need to enter your password
• If we can’t nd a MyGreatCall account for your phone, you will be asked
14
to continue.
to enter a valid email address and a password of your choice so that we
can create one for you.
See “GreatCall Health and Safety Apps” on page 116 for more information on
the built-in GreatCall Apps.
i
INFO
If you have a MyGreatCall account but you forgot your password, TAP
Forgot Password on the GreatCall login screen. An email will be sent to you
with instructions on how to reset your password.
If you are not comfortable signing in to your MyGreatCall account or you
just want to get started using your phone quickly, you can TAP the Skip this
step button to skip logging in to MyGreatCall. Just be aware that you will
need to log into any of the built-in GreatCall Apps before using them.
Getting Started
15
Getting Started
Charging the Battery
Your phone is powered by a Rechargeable Battery which has been built-in for
your convenience. Before using your phone for the rst time, it is recommended
that you fully charge the battery. A Wall Charger is included with your phone.
1. Insert the larger end of the USB Cable into the Wall Charger.
2. Insert the smaller end of the USB Cable into the USB Connector located at
the bottom of your Jitterbug.
3. Plug the Wall Charger into a standard wall outlet.
16
Battery Level Indicator
The battery level is represented as a white
battery icon at the top right of the Display
in the Status Bar. You will also nd a
larger battery level indicator on the Lock
Screen (See “Using the Lock Screen” on
page 20 for more information).
Charging
Fully Charged
Getting Started
The battery is fully charged when the
battery icon is completely lled. When the
battery level is low, a warning tone and a
Battery low message will repeat at regular
intervals on the Display. When the battery
level becomes too low, the phone will
automatically turn off. Charge your phone
when not in use so that it is ready when you need it most.
Low
Very Low
Critical
17
Getting Started
Navigation Buttons
At the bottom of your Jitterbug you will nd three buttons that are used
frequently to navigate around your phone.
1. Back Button ( ) – This will take you one step back from your last action.
This is helpful if you need to revisit a screen you may have accidentally
skipped.
2. Home Button ( ) – No matter what you’re doing, this will take you back
to the Home Screen on your phone. If you ever get lost, you can press this
button to help you get back on track.
3. Menu Button ( ) – This gives you additional options for the screen you
are actively viewing.
18
Menu ButtonHome ButtonBack Button
i
INFO
If you get lost while navigating through your phone, just PRESS the
Home Button (
)to take you back to the Home Screen.
Getting Started
19
Getting Started
Using the Lock Screen
Your Jitterbug is equipped with a Lock Screen that appears when your phone
is not in use to prevent accidental dialing.
Lock Screen Features
• Current Time and Date
• Your Phone Number
• Battery Level – Displays your current battery charge level.
• 5Star Button – Get access to help in any unsafe or uncertain situation (see
“5Star” on page 116).
• Missed Events – Quickly see if you missed any calls or messages.
• Unlock Buttons – Unlocks your phone.
20
Current Time, Date and
Your Phone Number
Missed Events
Battery Level
5Star Button
Unlock Buttons
Getting Started
21
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