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jitterbug®
User Guide
Everything you need to know about your Jitterbug Flip.
Welcome to the GreatCall Family!
Thank you for choosing the Jitterbug Flip. Our newly designed cell phone features big buttons and a large screen, making it even easier for you to stay connected with family and friends. Our exclusive health and safety services can be accessed right from your phone so you can stay active mobile and independent.
This helpful User Guide contains everything you need to know to about your Jitterbug Flip. And if you have any questions or need assistance, our awardwinning, 100% U.S.-based customer service team stands ready to assist you.
Best Regards,
Your friends at GreatCall
Contents |
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Section 1: Getting Started............................................................ |
1 |
Key Items in Your Jitterbug Box..................................................................... |
3 |
Your Jitterbug Flip.......................................................................................... |
4 |
Activating Your Jitterbug.............................................................................. |
10 |
Charging the Battery.................................................................................... |
14 |
Battery Level Indicator................................................................................. |
17 |
Powering Your Jitterbug On and Off............................................................ |
18 |
How to Read the Inside Display................................................................... |
20 |
Using the Main Screen................................................................................. |
22 |
The 5Star Button.......................................................................................... |
27 |
Section 2: Phone Calls................................................................ |
31 |
Making and Answering Phone Calls............................................................. |
32 |
Speakerphone.............................................................................................. |
37 |
Table of Contents
I
Contents of Table
Adjusting the Volume................................................................................... |
38 |
Phone Book.................................................................................................. |
39 |
Call History................................................................................................... |
44 |
Voice Dial...................................................................................................... |
46 |
Voicemail...................................................................................................... |
48 |
Personal Operator........................................................................................ |
53 |
Emergency 9-1-1 Services........................................................................... |
55 |
Call Waiting.................................................................................................. |
56 |
International Dialing...................................................................................... |
58 |
Section 3: Camera....................................................................... |
61 |
Taking a Photo.............................................................................................. |
62 |
Viewing a Photo........................................................................................... |
64 |
Sending a Photo........................................................................................... |
65 |
Deleting a Photo........................................................................................... |
67 |
Receiving a Photo........................................................................................ |
68 |
Downloading Photos to Your Computer...................................................... |
69 |
II
Sharing Photos on Facebook....................................................................... |
70 |
Section 4: Text Messages........................................................... |
73 |
Text Message Notifications.......................................................................... |
74 |
Reading Text Messages............................................................................... |
75 |
Replying to Text Messages.......................................................................... |
77 |
Deleting Text Messages............................................................................... |
79 |
Sending Text Messages............................................................................... |
80 |
Entering Text with the Keypad..................................................................... |
82 |
Section 5: Additional Information.............................................. |
89 |
GreatCall Health & Safety Services.............................................................. |
90 |
Flashlight...................................................................................................... |
96 |
Reading Magnifier........................................................................................ |
97 |
Bluetooth...................................................................................................... |
98 |
Phone Settings........................................................................................... |
105 |
Installing and Removing the Battery.......................................................... |
106 |
Contact Us................................................................................................. |
108 |
Table of Contents
III
Contents of Table
IV
Legal........................................................................................... |
111 |
Safety and Use........................................................................................... |
111 |
Customer Agreement................................................................................. |
123 |
Index........................................................................................... |
137 |
V
Table of Contents
Started Getting
VI
Section 1: Getting Started
Topics
•Key Items in Your Jitterbug Box
•Your Jitterbug Flip
•Activating Your Jitterbug
•Charging the Battery
•Battery Level Indicator
•Powering Your Jitterbug On and Off
•How to Read the Inside Display
•Using the Main Screen
•The 5Star Button
Getting
1
Started Getting
Charging Dock |
USB Cable |
Wall Charger |
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Jitterbug Flip
2
Key Items in Your Jitterbug Box
•Jitterbug Flip
•Charging Dock
•USB Cable
•Wall Charger
•Activation Card
•User Guides
i INFO
The rechargeable battery has been pre-installed for your convenience.
Getting
3
Started Getting
Your Jitterbug Flip
Camera
Headset Jack |
Flash / Flashlight |
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Indicator Light
Outside Display
USB Connector
4 |
Dock Connector |
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• Camera – Take clear pictures.
• Flash / Flashlight – Automatically turns on when taking pictures in low light
and can be manually activated using the Flashlight Button. |
Getting |
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• Headset Jack – Connect a headset for hands-free calling. |
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• Indicator Light – Lights up for incoming calls or when the phone is fully |
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charged. |
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• Outside Display – View the current time, the current date and notifications |
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about charging status, incoming calls or messages. |
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• USB Connector – Charge your phone and download photos onto your |
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computer. |
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• Dock Connector – Charge your phone using the supplied Charging Dock. |
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5
Started Getting
6
Earpiece Speaker
Up/Down Button
Speakerphone Button
YES Button
5Star Button
Inside Display
On/Off Button
NO Button
Keypad
Microphone
• Earpiece Speaker – Lets you hear the caller loud and clear.
• Inside Display – The main screen you will use to interact with your phone.
• Up/Down Button – For navigating within the screens you see. |
Getting |
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• Speakerphone Button – Turns Speakerphone on and off. |
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• On/Off Button – Turns your Jitterbug on and off. |
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• YES Button – Allows you to answer “YES” to questions or commands. |
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• NO Button – Allows you to answer “NO” to questions or commands. |
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• Keypad – Used for dialing numbers to make a call. |
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• 5Star Button – Allows you to get help in any emergency. |
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• Microphone – Picks up your voice loud and clear. |
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7
Started Getting
Flashlight Button
Volume Button
External Speaker
Battery Cover
Battery Cover Release
8
• External Speaker – Delivers loud and clear sound when the Speakerphone feature is enabled.
• Flashlight Button – Press and hold this button while your Jitterbug is open |
Getting |
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to help you see in low light conditions. |
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• Volume Button – Allows you to adjust the ringer, Earpiece Speaker and |
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External Speaker volume. |
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• Battery Cover – Protects the rechargeable battery and the back of your |
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phone. |
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• Battery Cover Release – Allows you to remove the Battery Cover. |
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i |
INFO |
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Additional accessories are available for your Jitterbug. Please visit us |
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online at GreatCall.com/Accessories for more information. |
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9
Started Getting
Activating Your Jitterbug
Depending where your Jitterbug was purchased, your phone may already be activated. The following three easy steps will guide you in powering on your phone for the first time.
IMPORTANT!
Please do not turn on your phone until instructed to do so. If you turn it on prior to setting up your account, the device may fail to activate. If the device fails to activate, power off and start with STEP 1.
10
STEP 1 Determine where your phone was purchased.
• |
is already activated and you may skip to STEP 3. |
Getting |
If you purchased your Jitterbug from GreatCall or firstSTREET, your phone |
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OR
•If you purchased your Jitterbug from Amazon, Best Buy, Fry’s Electronics, Rite-Aid, Sears, or Walmart, your phone is not yet activated and you will need to continue to STEP 2.
11
Started Getting
STEP 2 Go online or call to activate your account.
•If you are new to GreatCall, go online at GreatCall.com/Activate to activate your account. You will be asked to enter in your Jitterbug Serial Number which can be found on the included Activation Card or on the side of the retail box. If you do not have Internet access, you can call our Activation Line at (888) 900-1367.
OR
•If your Jitterbug is already activated and you have questions about your phone or service, please call our customer service agents at
(866) 482-1424.
12
STEP 3 Turn on your Jitterbug to complete set up.
Press the On/Off Button ( 
) and your phone will automatically complete the
set up process.
This process may take a few minutes and you may notice the phone restart a few times. Once complete, you will see a screen “Phone was set up successfully!”
You’re now ready to enjoy the benefits of your easy-to-use Jitterbug phone.
Getting
13
Started Getting
Charging the Battery
We’ve included a Charging Dock to make it easy for you to always have your Jitterbug fully charged and ready to go.
Charging Using the Charging Dock
1.Plug the smaller end of the USB Cable into the back of the Charging Dock.
2.Plug the larger end of the USB Cable into the Wall Charger.
3.Plug the Wall Charger into a standard wall outlet (110/220 VAC).
4.Place the Jitterbug into the Charging Dock as illustrated.
Your Jitterbug is fully charged when you see “Charging Complete” on the
Outside Display.
14
Getting
IMPORTANT!
It is recommended to fully charge your Jitterbug after activating it for the first time. Your phone may turn off sooner than expected if using it before fully charging.
15
Started Getting
Charging Without the Charging Dock
It’s also possible to charge your Jitterbug without the Charging Dock by using the included USB Cable.
1.Plug the larger end of the USB Cable into the Wall Charger.
2.Plug the Wall Charger into a standard wall outlet (110/220 VAC).
3.Plug the smaller end of the USB Cable into the USB Connector on the side of your Jitterbug.
16
Battery Level Indicator
Your Jitterbug will remind you to charge the battery. Reminders appear on the Inside Display and Outside Display with the following messages:
•Battery Low – This will appear when your battery is beginning to get low.
•Battery Critical – This will appear when your battery has about 20% charge remaining.
IMPORTANT!
Only use batteries designed specifically for your Jitterbug phone. Using other batteries could damage your phone and may void your warranty. Extra batteries are available online at GreatCall.com/Accessories
Getting
17
Started Getting
Powering Your Jitterbug On and Off
Turning Your Jitterbug On
1.Open your Jitterbug.
2.Press and hold the On/Off Button ( 
) until the Inside Display turns on.
3.When you hear a dial tone, your Jitterbug has service and is ready to use. If a connection is not possible, a “No Service” message will appear on the Outside Display and a dial tone will not be heard.
IMPORTANT!
If you receive an error message to call Customer Care after turning your Jitterbug on, it may be possible that your phone has not yet been activated. Please refer to “Activating Your Jitterbug” on page 10 for more information on how to activate your phone.
18
Turning Your Jitterbug Off
1. Press and hold the On/Off Button ( |
) until the GreatCall logo appears |
on the Inside Display. |
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2.Your Jitterbug will then turn off. i INFO
We recommend keeping your Jitterbug on at all times and charging it at night so you can always stay connected.
Getting
19
Started Getting
How to Read the Inside Display
Throughout this guide, the screen on the inside of your Jitterbug is referred to as the Inside Display. The following diagram explains the areas of the Inside Display and how to use them. Below is an example of the Phone Book screen.
Feature Area
Detail Area
Additional Information |
Exists |
Action Line |
20
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