GreatCall Jitterbug Flip User Guide

jitterbug

User Guide

Everything you need to know

about your Jitterbug Flip.

Welcome to the GreatCall Family!

Thank you for choosing the Jitterbug Flip. Our newly designed cell phone features big buttons and a large screen, making it even easier for you to stay connected with family and friends. Our exclusive health and safety services can be accessed right from your phone so you can stay active mobile and independent.

This helpful User Guide contains everything you need to know to about your Jitterbug Flip. And if you have any questions or need assistance, our awardwinning, 100% U.S.-based customer service team stands ready to assist you.

Best Regards,

Your friends at GreatCall

Contents

Section 1: Getting Started ...........................................................1

Key Items in Your Jitterbug Box ....................................................................3

Your Jitterbug Flip ..........................................................................................4

Activating Your Jitterbug .............................................................................10

Charging the Battery ....................................................................................14

Battery Level Indicator .................................................................................17

Powering Your Jitterbug On and Off ............................................................18

How to Read the Inside Display ..................................................................20

Using the Main Screen ................................................................................22

The 5Star Button .........................................................................................27

Section 2: Phone Calls ...............................................................31

Making and Answering Phone Calls ............................................................32

Speakerphone .............................................................................................37

Table of Contents

Adjusting the Volume ...................................................................................38

Phone Book .................................................................................................39

Call History ..................................................................................................44

Voice Dial .....................................................................................................46

Voicemail......................................................................................................48

Personal Operator .......................................................................................53

Emergency 9-1-1 Services ..........................................................................55

Call Waiting ..................................................................................................56

International Dialing .....................................................................................58

Section 3: Camera ...................................................................... 61

Taking a Photo .............................................................................................62

Viewing a Photo ...........................................................................................64

Sending a Photo ..........................................................................................65

Deleting a Photo ..........................................................................................67

Receiving a Photo ........................................................................................68

Downloading Photos to Your Computer ......................................................69

Sharing Photos on Facebook ......................................................................70

Section 4: Text Messages ..........................................................73

Text Message Notications ..........................................................................74

Reading Text Messages...............................................................................75

Replying to Text Messages ..........................................................................77

Deleting Text Messages ...............................................................................79

Sending Text Messages ...............................................................................80

Entering Text with the Keypad .....................................................................82

Section 5: Additional Information .............................................89

GreatCall Health & Safety Services .............................................................90

Flashlight .....................................................................................................96

Reading Magnier ........................................................................................97

Bluetooth .....................................................................................................98

Phone Settings ..........................................................................................105

Installing and Removing the Battery ..........................................................106

Table of Contents

III

Table of Contents

Legal ..........................................................................................111

Safety and Use ..........................................................................................111

Customer Agreement.................................................................................123

Index ..........................................................................................137

Table of Contents

Getting Started

Section 1: Getting Started

Topics

• Key Items in Your Jitterbug Box

• Your Jitterbug Flip

• Activating Your Jitterbug

• Charging the Battery

• Battery Level Indicator

• Powering Your Jitterbug On and Off

• How to Read the Inside Display

• Using the Main Screen

• The 5Star Button

Getting Started

Jitterbug Flip

Charging Dock

USB Cable Wall Charger

Key Items in Your Jitterbug Box

• Jitterbug Flip

• Charging Dock

• USB Cable

• Wall Charger

• Activation Card

• User Guides

INFO

The rechargeable battery has been pre-installed for your convenience.

Getting Started

Your Jitterbug Flip

Camera

Headset Jack

Outside Display

USB Connector

Flash / Flashlight

Indicator Light

Dock Connector

• Camera – Take clear pictures.

• Flash / Flashlight – Automatically turns on when taking pictures in low light

and can be manually activated using the Flashlight Button.

• Headset Jack – Connect a headset for hands-free calling.

• Indicator Light – Lights up for incoming calls or when the phone is fully

charged.

• Outside Display – View the current time, the current date and notications about charging status, incoming calls or messages.

• USB Connector – Charge your phone and download photos onto your computer.

• Dock Connector – Charge your phone using the supplied Charging Dock.

Getting Started

Earpiece Speaker

Inside Display

Up/Down Button

On/Off ButtonSpeakerphone Button

YES Button

NO Button

Keypad

5Star Button

Microphone

• Earpiece Speaker – Lets you hear the caller loud and clear.

• Inside Display – The main screen you will use to interact with your phone.

• Up/Down Button – For navigating within the screens you see.

• Speakerphone Button – Turns Speakerphone on and off.

• On/Off Button – Turns your Jitterbug on and off.

• YES Button – Allows you to answer “YES” to questions or commands.

• NO Button – Allows you to answer “NO” to questions or commands.

• Keypad – Used for dialing numbers to make a call.

• 5Star Button – Allows you to get help in any emergency.

• Microphone – Picks up your voice loud and clear.

Getting Started

External Speaker

Flashlight Button

Volume Button

Battery Cover

Battery Cover Release

• External Speaker – Delivers loud and clear sound when the Speakerphone feature is enabled.

• Flashlight Button – Press and hold this button while your Jitterbug is open to help you see in low light conditions.

• Volume Button – Allows you to adjust the ringer, Earpiece Speaker and External Speaker volume.

• Battery Cover – Protects the rechargeable battery and the back of your phone.

• Battery Cover Release – Allows you to remove the Battery Cover.

INFO

Additional accessories are available for your Jitterbug. Please visit us online at GreatCall.com/Accessories for more information.

Getting Started

Activating Your Jitterbug

Depending where your Jitterbug was purchased, your phone may already be activated. The following three easy steps will guide you in powering on your phone for the rst time.

IMPORTANT!

Please do not turn on your phone until instructed to do so. If you turn it on prior to setting up your account, the device may fail to activate. If the device fails to activate, power off and start with STEP 1.

STEP 1

Determine where your phone was purchased.

• If you purchased your Jitterbug from GreatCall or rstSTREET, your phone

is already activated and you may skip to STEP 3.

• If you purchased your Jitterbug from Amazon, Best Buy, Fry’s Electronics,

Rite-Aid, Sears, or Walmart, your phone is not yet activated and you will need to continue to STEP 2.

Getting Started

STEP 2

Go online or call to activate your account.

• If you are new to GreatCall, go online at GreatCall.com/Activate to activate your account. You will be asked to enter in your Jitterbug Serial Number which can be found on the included Activation Card or on the side of the retail box. If you do not have Internet access, you can call our Activation Line at (888) 900-1367.

• If your Jitterbug is already activated and you have questions about your phone or service, please call our customer service agents at

(866) 482-1424.

STEP 3

Turn on your Jitterbug to complete set up.

Press the On/Off Button ( ) and your phone will automatically complete the set up process.

This process may take a few minutes and you may notice the phone restart a few times. Once complete, you will see a screen “Phone was set up successfully!”

You’re now ready to enjoy the benets of your easy-to-use Jitterbug phone.

Getting Started

Charging the Battery

We’ve included a Charging Dock to make it easy for you to always have your Jitterbug fully charged and ready to go.

Charging Using the Charging Dock

1. Plug the smaller end of the USB Cable into the back of the Charging Dock.

2. Plug the larger end of the USB Cable into the Wall Charger.

3. Plug the Wall Charger into a standard wall outlet (110/220 VAC).

4. Place the Jitterbug into the Charging Dock as illustrated.

Your Jitterbug is fully charged when you see “Charging Complete” on the Outside Display.

IMPORTANT!

It is recommended to fully charge your Jitterbug after activating it for the rst time. Your phone may turn off sooner than expected if using it before fully charging.

Getting Started

Charging Without the Charging Dock

It’s also possible to charge your Jitterbug without the Charging Dock by using the included USB Cable.

1. Plug the larger end of the USB Cable into the Wall Charger.

2. Plug the Wall Charger into a standard wall outlet (110/220 VAC).

3. Plug the smaller end of the USB Cable into the USB Connector on the side

of your Jitterbug.

Battery Level Indicator

Your Jitterbug will remind you to charge the battery. Reminders appear on the Inside Display and Outside Display with the following messages:

• Battery Low – This will appear when your battery is beginning to get low.

• Battery Critical – This will appear when your battery has about 20% charge remaining.

IMPORTANT!

Only use batteries designed specically for your Jitterbug phone. Using other batteries could damage your phone and may void your warranty. Extra batteries are available online at GreatCall.com/Accessories

Getting Started

Powering Your Jitterbug On and Off

Turning Your Jitterbug On

1. Open your Jitterbug.

2. Press and hold the On/Off Button ( ) until the Inside Display turns on.

3. When you hear a dial tone, your Jitterbug has service and is ready to use.

If a connection is not possible, a “No Service” message will appear on the Outside Display and a dial tone will not be heard.

IMPORTANT!

If you receive an error message to call Customer Care after turning your Jitterbug on, it may be possible that your phone has not yet been activated. Please refer to “Activating Your Jitterbug” on page 10 for more information on how to activate your phone.

Turning Your Jitterbug Off

1. Press and hold the On/Off Button ( ) until the GreatCall logo appears on the Inside Display.

2. Your Jitterbug will then turn off.

INFO

We recommend keeping your Jitterbug on at all times and charging it at night so you can always stay connected.

Getting Started

How to Read the Inside Display

Throughout this guide, the screen on the inside of your Jitterbug is referred to as the Inside Display. The following diagram explains the areas of the Inside Display and how to use them. Below is an example of the Phone Book screen.

Feature Area

Detail Area

PHONE BOOK

My # 800-650-5703

John Williams

555-555-1212

CALL?

Additional Information Exists

Action Line

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