GreatCall Jitterbug 5 User Guide
User Guide
Welcome to the GreatCall® Family.
Thank you for choosing the Jitterbug5. At GreatCall, we’ve made it easy for
you to stay connected to friends and family with the simplicity of the Jitterbug5.
Additionally, our 24-hour service professionals and health and safety services
are designed to keep you protected, connected and in control of your life. This
helpful guide contains all the information you need to start using your new cell
phone. And if you have any questions or need assistance, you can count on us to
be here for you day and night.
Best Regards,
Your friends at GreatCall
For additional information about GreatCall, visit www.greatcall.com.
Table of Contents
Section 1: Getting Started ....................................................................... 1
Key Items In The Jitterbug Box ............................................................................2
The Front Of Your Jitterbug .................................................................................3
The Back Of Your Jitterbug ..................................................................................5
The Inside Of Your Jitterbug ...............................................................................7
Activating Your Jitterbug ..................................................................................... 9
Charging The Battery ........................................................................................ 13
• Using The Wall Charger: ............................................................................13
Battery Level Indicator .....................................................................................15
Turning Your Jitterbug On And Off ..................................................................... 17
• Turning Your Jitterbug On: ......................................................................... 17
• To Turn Your Jitterbug Off: .........................................................................18
How To Read The Inside Display .......................................................................19
• Using The Main Screen .............................................................................21
• Making Your First Call................................................................................26
The 5Star Button .............................................................................................. 27
MyCalendar .....................................................................................................29
Table of Contents I
Table of Contents
Table of Contents
• Online ......................................................................................................30
• By Phone .................................................................................................. 32
Operator Assistance ......................................................................................... 33
• To Call An Operator: ..................................................................................34
Emergency 9-1-1 Service .................................................................................. 35
• To Make An Emergency Call.......................................................................35
Installing And Removing The Battery ................................................................36
• To Remove The Battery ..............................................................................36
• To Install The Battery ................................................................................37
Getting More Information ................................................................................. 38
GreatCall Customer Service .............................................................................39
Section 2: Placing And Receiving Calls .................................................. 40
Placing A Call ................................................................................................... 41
• Using An Operator To Make A Call: ............................................................42
• Using Your Phone Book To Make A Call ...................................................... 43
Speakerphone .................................................................................................45
Answering A Call ..............................................................................................47
• Answering A Call When Your Jitterbug Is Closed ......................................... 48
II Table of Contents
• Receiving A Call When Your Jitterbug Is Open ............................................49
Ending A Call ...................................................................................................49
Ignoring A Call .................................................................................................49
• To Ignore A Call When Your Jitterbug Is Closed ...........................................49
• To Ignore A Call When Your Jitterbug Is Open .............................................50
Adjusting The Ringer Volume ............................................................................ 51
Adjusting The Earpiece Speaker Volume ........................................................... 53
Call Waiting .....................................................................................................53
Using Call History To See Recent Calls ..............................................................56
• To Review Call History: .............................................................................. 56
Returning Missed Calls And Redialing ..............................................................58
Using Voice Dial ..............................................................................................59
Setting Up Voice Mail ....................................................................................... 61
Changing Your Voice Mail Greeting ................................................................... 62
When To Check Your Voice Mail Messages ........................................................63
Listening To Voice Mail Messages .....................................................................64
Listening To Saved Voice Mail Messages ..........................................................65
International Dialing ........................................................................................67
Table of Contents III
Table of Contents
Table of Contents
Section 3: GreatCall Health and Safety Services ....................................68
GreatCall GoPlans ............................................................................................69
5Star Service ...................................................................................................70
Urgent Care ......................................................................................................71
Medication Reminders .....................................................................................71
Brain Games ....................................................................................................72
Your new Jitterbug gives you access to fun innovative games, clinically-proven
to sharpen your mind. Make A Pair and Quick Match come pre-loaded on your
phone. This section will explain how to use them. ............................................72
– About Make A Pair ....................................................................................72
– About Quick Match ...................................................................................72
– Accessing Your Games ..............................................................................73
Section 4: Managing Your Phone Book .................................................. 79
About Phone Book ...........................................................................................80
Use The Operator To Add, Change And Delete Numbers .................................... 81
Use mygreatcall.com To Add, Change And Delete Numbers...............................82
Adding A Contact Directly On Your Jitterbug ......................................................84
Modifying A Contact Directly On Your Jitterbug .................................................. 86
IV Table of Contents
Deleting A Contact Directly On Your Jitterbug .................................................... 88
Section 5: Using The Camera ................................................................. 90
Taking A Photo With Your Jitterbug ...................................................................91
Viewing A Photo On Your Jitterbug ....................................................................92
Sending A Photo From Your Jitterbug ................................................................93
Deleting A Photo From Your Jitterbug ................................................................95
Receiving A Photo On Your Jitterbug .................................................................97
Section 6: Using Text Messaging ........................................................... 98
Receive A New Text Message ............................................................................99
Read A New Text Message ..............................................................................100
Reply To A Text Message ................................................................................. 101
Saving And Deleting A Text Message ..............................................................103
• Saving A Text Message:...........................................................................103
• Deleting A Text Message: ........................................................................105
– Deleting A New Text Immediately After Reading: ......................................105
– Deleting An Old Text From Your Saved Messages .....................................108
Sending A New Text Message ......................................................................... 109
Modes For Creating Your Own Text Message ..................................................114
Table of Contents V
Table of Contents
Table of Contents
– 123 Mode...............................................................................................114
– ABC Mode ..............................................................................................115
– Abc-S Mode ............................................................................................115
– Abc-W Mode ...........................................................................................116
– abc Mode ...............................................................................................116
®
Section 7: Using Bluetooth
................................................................117
About Bluetooth ............................................................................................118
Using Your Jitterbug With Your Bluetooth Headset ..........................................119
Turning The Bluetooth Feature On Your Jitterbug On And Off ...........................119
Setting Your Bluetooth Headset To Pairing Mode ............................................123
Setting Your Jitterbug To Pairing Mode ...........................................................124
Answering A Call When Paired With Your Bluetooth Headset ...........................128
Ending A Call When Paired With Your Bluetooth Headset ................................128
• To End A Call When Your Jitterbug Is Open ............................................... 128
• To End A Call When Your Jitterbug Is Closed ............................................. 128
Section 8: Managing Settings .............................................................129
Using Your Settings ........................................................................................130
Selecting The Color Of The Inside Display .......................................................131
VI Table of Contents
Changing Ring Tones ...................................................................................... 133
Turning The Start-Up GreatCall Jingle On And Off ............................................135
• Turning The Jingle Off ..............................................................................135
• Turning The Jingle On ..............................................................................136
Table of Contents VII
Table of Contents
Section 1: Getting Started
This section explains how to start using your Jitterbug® phone.
Topics
• Key Items In The Jitterbug Box
• The Front Of Your Jitterbug
• The Back Of Your Jitterbug
• The Inside Of Your Jitterbug
• Activating Your Jitterbug
• Charging The Battery
• Battery Level Indicator
• Turning Your Jitterbug
On And Off
For additional support, visit us online at www.greatcall.com/support.
• How To Read The Inside Display
• Using The Main Screen
• Making Your First Call
• The 5Star Button
• MyCalendar
• Operator Assistance
• Installing and Removing The Battery
• Getting More Information
• GreatCall Customer Service
Getting Started 1
Section 1
Section 1
GET
BACK
For you & a friend.
$
25
With GreatCall Link,
families stay connected,
even when they’re apart.
TM
Key Items In The Jitterbug Box
The Jitterbug box you received includes everything you need to get started:
888555-
5555
CALL?
1 2 3
1. Jitterbug cell phone and rechargeable battery - the battery has been pre-installed for
your convenience
2. Wall Charger – to charge your phone
3. User Guides – to get important information about activating and using your Jitterbug
2 Getting Started
The Front Of Your Jitterbug
Indicator Light
Outside Display
Camera
Headset Jack (side)
Power Connector (side)
Getting Started 3
Section 1
Indicator Light – the area just above the outside display will light up for incoming
Section 1
calls or when the phone is fully charged. The following list outlines the Indicator
Light and what each one means:
• The Indicator Light is on when the battery is completely charged
• The Indicator Light ashes continually to indicate the following:
- A missed call - A missed Text Message - A new Voice Mail Message
Camera – allows you to take a picture with your Jitterbug
Headset Jack – connect to a headset to listen to calls
Outside Display – view the current time, the current date and notications about
charging status, incoming calls, or messages
Power Connector – allows you to charge your Jitterbug with the provided Wall
Charger, as well as connect several accessories to your Jitterbug
4 Getting Started
The Back Of Your Jitterbug
External Speaker
Battery Cover
Lanyard Connector
Section 1
Getting Started 5
External Speaker – delivers loud and clear sound when the Speakerphone
Section 1
feature is enabled (pg. 48)
Battery Cover – protects the rechargeable battery and the back of your Jitterbug.
Lanyard Connector – makes it easy to attach a lanyard or wrist strap to carry
your Jitterbug.
NOTE:
To purchase a Jitterbug lanyard or any other Jitterbug accessory, visit us
online at www.greatcall.com/jitterbug/accessories.
6 Getting Started
The Inside Of Your Jitterbug
Earpiece Speaker
Up/Down Button
5Star Button
“YES” Button
Volume Button
888555-
5555
CALL?
Section 1
Inside Display
On/Off Button
“NO” Button
Microphone
Getting Started 7
Earpiece Speaker – lets you hear the caller loud and clear
Section 1
Inside Display – shows all the information you need to operate your Jitterbug
Up/Down Button – for navigating between screens on the Inside Display
5Star Button – allows you to get help in an unsafe or uncertain situation (see page 28
for more information)
YES Button – allows you to answer “Yes” to questions or commands on the Inside
Display.
On/Off Button – turns your Jitterbug on and off
NO Button – allows you to answer “No” to questions or commands on the Inside
Display
Microphone – picks up your voice loud and clear
8 Getting Started
Activating Your Jitterbug
IMPORTANT!
Please do not turn on your phone until instructed to do so. If you turn it on
prior to setting up your account, the device may fail to activate. If the device
fails to activate, power off and start with step
To ensure that your Jitterbug phone is activated successfully, it is important that
you follow these simple steps when activating.
• If you purchased your Jitterbug phone directly from GreatCall by phone or on
greatcall.com, please skip to step . Otherwise proceed to step .
.
Getting Started 9
Section 1
Section 1
1
Gather the required information.
Home and billing address
Phone number
Email address
Credit or debit card information
Emergency contact details
The 18-digit Serial Number found on the side of your Jitterbug box, or on the
Activation Card you received inside the Jitterbug box.
MEID-DEC:
123456789012345678
10 Getting Started
Go Online Or Call To Set Up Your Account.
2
If you do not have a GreatCall account, visit us online at
www.greatcall.com/activate. There you can enter your Jitterbug Serial
Number and follow the instructions to set up your account. If you do not
have Internet access, please call
1-866-482-1424.
- OR -
If you are an existing GreatCall customer and would like to replace,
upgrade, or add a Jitterbug phone to your account, or need to activate
more than one device, call us at 1-866-482-1424.
Section 1
Getting Started 11
Section 1
on
off
3
Turn On Your Jitterbug To Activate.
You can now open your Jitterbug and press the
button and the activation process
will automatically begin.
This process may take a few minutes and you may notice the phone reboot several
times. Once complete you will see a screen “Phone was set up successfully!”
Congratulations! Your Jiiterbug is now activated.
12 Getting Started
Charging The Battery
Your Jitterbug can be charged with the included Wall Charger or with the optional
Car Charger that can be purchased by visiting
www.greatcall.com/jitterbug/accessories.
Using The Wall Charger:
1. Plug the large end of the Wall Charger into a standard
wall outlet (110/220 VAC).
2. Plug the smaller end of the Wall Charger into the Power
Connector on the side of your Jitterbug. You’ll see a
“Charging” message appear on the Outside Display.
3. When the battery is fully charged, you’ll see a “Charging
Completed” message on the Outside Display.
Getting Started 13
Section 1
Section 1
IMPORTANT!
The Jitterbug Rechargeable Battery must be fully charged before using the phone
for the rst time. We recommend an initial charge of up to 12 hours. Failure to do so
may damage your battery. If you use your Jitterbug without charging the battery, and
it is critically low, it will turn itself off.
14 Getting Started
Battery Level Indicator
Your Jitterbug will remind you to charge the battery. Reminders appear on the
Inside Display and Outside Display with the following messages:
• Battery Low – a low battery alert and a message will tell you that your battery
is beginning to get low.
• Battery Critical – a low battery alert and a message will appear when the
battery has approximately 20% of battery life remaining.
IMPORTANT!
Jitterbug batteries have been designed specically for the Jitterbug phone.
Using other batteries could damage your Jitterbug and may void your
warranty.
Getting Started 15
Section 1
Section 1
NOTE:
You can easily check the remaining charge on the Jitterbug battery by
navigating to the Phone Info menu and pressing the button to view.
Please reference page 23 for more information on Phone Info.
The Jitterbug features a standby time of up to 25 days. Talk time is
approximately 5 hours. Common factors that affect battery performance
include text messaging, taking or sending pictures, usage of 5Star Service
and making calls. Always make sure to charge your phone when not in use.
16 Getting Started
Turning Your Jitterbug On And Off
IMPORTANT!
If you have not activated your Jitterbug, please refer to page 10 before turning
your Jitterbug on for the rst time.
Turning Your Jitterbug On:
1. Open your Jitterbug.
Section 1
2. Press the
on
button in the upper right corner of the keypad until your Jitterbug
off
turns on and the GreatCall logo appears on the Inside Display.
3. When you hear a dial tone, your Jitterbug has service and is ready to use.
If a connection is not possible, a “No Service” message will appear on the
Outside Display and a dial tone will not be heard.
Getting Started 17
Section 1
To Turn Your Jitterbug Off:
1. Press and hold the
on
button in the upper right corner of the keypad until the
off
GreatCall logo appears on the Inside Display.
2. Your Jitterbug will then turn off.
NOTE:
We recommend keeping your Jitterbug on at all times and charging it over
night so you can always stay connected.
18 Getting Started
How To Read The Inside Display
Throughout this guide, the screen on the inside of your Jitterbug is referred to as
the Inside Display. The following diagram explains the areas of the Inside Display
and how to use them, using the Phone Book as an example.
Feature Area
Section 1
Detail Area
Additional
Information Exists
Action Line
Getting Started 19
Feature Area – the top of the Inside Display is the Feature Area. It identies the
Section 1
feature you are using. For example, when you are in the Phone Book, you will see
“PHONE BOOK” in the Feature Area.
Detail Area – the middle of the Inside Display provides the details of each
feature. For example, information such as detailed entries from your Phone Book,
will appear in this area.
Action Line – the bottom of the Inside Display is the Action Line where
questions or commands are displayed. You can respond by pressing
the or buttons.
Additional Information Exists – the small arrows at the top and bottom of the
Inside Display indicate when information is available before or after the current
screen. Use the “Up/Down” button to scroll through entries.
NOTE:
If you are ever not sure what to do, simply press or buttons to answer
the question in the Action Line at the bottom of the Inside Display.
20 Getting Started
Using The Main Screen
When you open your Jitterbug while it is powered on, you will see the Main
Screen as shown in the diagram at the bottom of the page.
NOTE:
The Main Screen will display your Jitterbug phone number at the top of the
screen as shown in the following screen as, “My # 800-733-6632.”
The Main Screen is where you access the features on your
Jitterbug. Your Jitterbug is designed with the following six
features installed in your phone:
1. Phone Book – store up to 200 of the names and
numbers that you call most often. Operators can
even set-up the Phone Book for you. Please reference
page 85 for more information.
Getting Started 21
Section 1
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