GreatCall Jitterbug Instruction Manual

WELCOME TO JITTERBUG

Now you have everything you need (and nothing you don’t) to stay connected with family and friends when you are away from home.

Jitterbug™ is perfectly simple – a cell phone made easy with personalized services designed with you in mind. Your sleek new phone was designed with Samsung and the Jitterbug service provides a quality connection wherever you go. Plus, a friendly Jitterbug operator is at your service 24 hours a day.

All of our features and services have been created for your comfort, convenience and ease of use – and you can choose to turn any of them on or off, as you wish. Simply call the Jitterbug operator for assistance. Or, you or a loved one can update your Jitterbug features on your personal web page at http//:www.myjitterbug.com (This feature will be available in early 2007). Our goal is to make using Jitterbug intuitive, familiar and perfectly simple.

We welcome your comments and are happy to find even better ways to meet your needs. At Jitterbug, we are committed to providing services that are extraordinarily simple and easy to use so that you can connect with the people that matter to you most.

We look forward to hearing from you.

Best regards,

Your friends at

Table of Contents

TABLE OF CONTENTS

Section 1: Getting Started ..................5

How to Use This Guide .......................6

What’s in the Box ..............................7

Installing the Battery..........................8

Turning Your Phone On/Off..................9

Charging the Battery ........................10

Low Battery Indicator .......................11

Jitterbug Service Passwords...............12

Getting Help ....................................13

Contacting Customer Service ............14

Jitterbug Operator Assistance ............15

Section 2: OneTouch Features ...........17

Key Features ...................................18

Accessories .....................................21

Closed View (Front) of Your Phone ........22

Closed View (Back) of Your Phone .........24

Open View of Your Phone ..................26

Your Display Screen ..........................28

Your Phone Settings ..........................29

- Adjust Ringer Volume..................30

- Speakerphone ............................31

- Emergency Callback ....................32

Section 3: The Basics .......................35

Answering a Call ...............................36

Ending a Call ....................................37

Ignoring a Call ..................................37

Placing a Call ....................................38

- Operator ...................................38

- Non-Phone List Numbers .............39

- “My Choice” Button ......................40

TABLE OF CONTENTS

- Calling 911 .................................40

- Phone List Numbers .....................41

Section 4: Moving from Feature to Feature

on Your Phone ....................................43

TABLE OF CONTENTS

Section 7: Voicemail.........................61

Voicemail Notifications ......................62

Using Voicemail ...............................62

- Setting Up Voicemail ....................62

- Recording a Personalized Greeting .63

- Listening to Messages ..................63

- Deleting Messages .......................64

How to Navigate ........................................44

Examples of Feature Navigation .........45

Section 5: Your Phone List ................47

Adding, Changing and Deleting

Numbers .........................................48

- via the Operator.......................48

- via the Internet........................49

- via the Up/Down Buttons...........50

To Change an Existing Number ..........52

TO Delete a Name or Number............54

Finding Phone List Numbers ..............55

Section 6: Call History ......................57

Using Call History ............................58

Returning Missed Calls ......................58

Saving Call History Numbers..............60

Section 8: Voice Dialing ....................65

Start Voice Dialing............................66

Voice Dialing Tips.............................67

Section 9: Your Customer Agreement .69

Your Calling Plans ...........................72

Your Rights To Refuse or Cancel.........73

How Service Works ..........................76

Your Bill/Statements ..............................79

Disclaimer of Warranties ...................86

About This Agreement ......................92

Section 10: Health and Safety

Information.....................................95

Operating Environment ....................96

- Pacemakers .................................96

- Hearing Aids ...............................97

- Other Medical Devices........................97

- Vehicles ......................................97

- Potentially Explosive Environments.....98

- Emergency Calls...........................99

Health and Safety Information .........100

Consumer Information on Wireless

Phones .........................................102

Road Safety........................................113

FCC Notice and Cautions......................116

Other Important Safety Information .....117

Product Performance ...........................118

Battery Precautions .............................119

Care and Maintenance .........................122

Section 11: The Fine Print ..............125

Intellectual Property .......................126

Disclaimer of Warranties..................127

Standard Limited Warranty ............128

Index ...........................................135

SECTION 1

Getting Started

This section explains how to start using your Jitterbug OneTouch™ phone.

Topics Covered

• How to Use this Guide

• What’s in the Box

• Installing the Battery

• Turning Your Phone On/Off

• Charging the Battery

• Jitterbug Service Passwords

• Getting Help

• Contacting Customer Service

• Jitterbug Operator Assistance

For more information or to see the latest products, services and updates to our How-To Guide, visit us online at www.myjitterbug.com (This feature will be available in early 2007).

How to Use this Guide

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NOTE

ALERT

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What’s in the Box?

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This How-To Guide is divided into eight sections that describe the features of your OneTouch phone, and how to use them in a few simple

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steps. We recommend that you read the entire guide and keep it handy for easy reference.

You can skip directly to the section you’re looking for by using the Table of Contents on page 1, the red side tabs or the Index on page 69.

We’ve included illustrations, images and the symbols below to highlight useful information.

As we add new features and accessories, we will update this How-To Guide on our Web site at

www.myjitterbug.com (This feature will be available

in early 2007). Click on the How-To Guide button.

The Jitterbug package you received includes everything you need to get started:

For more information, visit www.myjitterbug.com (This feature will be available in early 2007) or call us at 1-800-733-6632.

Thank you for choosing Jitterbug!

1. Jitterbug OneTouch Cell Phone

2. Rechargeable Battery

3. AC Charger (to charge your battery)

4. How-To Guide

5. Quick Start Guide (not shown)

Installing the Battery

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Turning Your Phone On/Off

To insert the battery:

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1. Slide the rounded end of the battery into the back of your phone, lining up the gold contacts on the battery with the gold contacts inside

Back Side

the phone.

2. Press the top end of the battery down until it snaps into place.

To remove the battery:

1. If the phone is on, turn it off by opening

the phone and holding down the button for two seconds until the Jitterbug tune plays.

2. Slide the battery release latch (1) on the back of the phone toward the top end of the phone and hold.

Back Side

3. Lift the battery (2) up and away from the phone, top end first, or simply turn your phone over. The battery will drop out.

To turn the power on:

1. Open the phone.

2. Press the button in the upper right

corner until the screen lights up.

The "Jitterbug" logo will appear on

NOTE

your screen before your phone is ready to use. If a connection isn’t possible, you'll see "No Service" on the screen.

3. When you hear a dial tone, your phone is ready to use.

If you are not able to place a call,

ALERT

go to another phone and call us at

1-800-733-6632 so we can help you.

To turn the power off:

1. Open the phone.

2. Press and hold the button until the

Jitterbug tune plays. Your power is off.

Charging the Battery

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ALERT

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Low Battery Indicator

To use the AC Power Charger:

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1. Plug the large end of the charger into a standard wall outlet (120/220 VAC).

2. Plug the smaller end into the bottom end of your phone. You’ll see a “Charging” message in the display window.

3. When the battery is fully charged, you’ll see a “Completed” message in the display window.

Jitterbug accessories are designed

ALERT

to maximize the battery's life. Using other accessories could damage your phone and may void your warranty.

Jitterbug phones do not have a “low battery” icon. Instead, reminder warnings will appear as popups on the screen with the following messages:

“Charge Battery” will appear when you

have used about 50% of your battery.

“Battery Very Low” will appear when

you have about ten minutes of calling left.

“Battery Critical” will appear when you

have two minutes of calling left. The message will appear every ten seconds until you connect your phone to a charger.

If you continue to use your phone without charging the battery, the phone will turn itself off.

You must fully charge your battery before using your phone for the first time. Failure to do so may damage your battery.

Jitterbug Service Passwords

TIP

NOTE

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Getting Help

As a Jitterbug customer, you have

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unlimited access to your voicemail and all personal account information.

To protect your privacy, we’ll ask you to set up your own passwords to use when you want to gain access to this information.

When choosing a password, you’ll be asked to create a security question. Only you should know the answer. Example: What was the name of my first pet?

Learn more about setting up your passwords at: www.myjitterbug.com (This feature will be available in early 2007), or call us at 1-800-733-6632.

Visit www.myjitterbug.com (This feature will be available in early 2007), to do any of the following:

• Access your account information

• Update your phone list

• Change your phone options

• See and pay your bill

• Buy accessories

• Shop for the latest Jitterbug phones

• Learn about new Jitterbug services

The Jitterbug SmartCharger™ allows others to help you manage your phone. Learn more about this and other Jitterbug accessories at our Web site.

Contacting Customer Service

NOTE

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Jitterbug Operator Assistance

Use any of these ways to contact us:

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• Sign on to your account at

www.myjitterbug.com (This feature will

be available in early 2007), where you can e-mail us.

• Call us toll-free at 1-800-733-6632.

• Write to us at:

GreatCall Customer Service P.O. Box 187 Solana Beach, CA 92075

Jitterbug Operators are available 24 hours a day, seven days a week to:

• Place calls to anyone on your Phone List, which is on file at the operator center.

• Look up residential, business or government listings.

• Connect you to any number in the U.S. or Canada.

• Update your Phone List.

• Connect you with Customer Service.

To call a Jitterbug Operator:

• Press the "Operator" button.

The operator will greet you by name and ask how to assist you.

A surcharge for operator assistance may apply. Refer to your service agreement for details.

OneTouch Features

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This section describes the Basic Features of your Jitterbug OneTouch™ phone and how to use them.

Topics Covered

• List of Features

• Accessories

• Closed View (Front and Back)

• Open View of Your Phone

• Your Display Screen

• Your Phone Settings

- Adjust Ringer Volume

- Speakerphone

- Emergency Callback

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The first cellular phone weighed 40 ounces. Your Jitterbug OneTouch weighs only 4.5 ounces.

For more information or to see the latest products, services and updates to our How-To Guide, visit us online at www.myjitterbug.com (This feature will be available in early 2007).

Key Features

Your Jitterbug OneTouch phone was designed to be easy to use, comfortable and reliable.

Here are some of the key features:

• Buttons , , are easy to use

• Soft ear cushion reduces outside

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noise so sound is loud and clear.

• Screen text is easy to read.

• Backlit buttons are easy to see.

• Scrolling button takes you through your Phone List.

At your request, we personalize your Jitterbug phone before we ship it, so it’s ready to use right out of the box:

Your Jitterbug phone comes with:

- Preset Phone List – Up to 50 of the numbers you call most often already stored on your phone.

- Call History – An easy way to review

your last ten incoming, outgoing and

missed calls.

- Emergency call back service, if you ever need it.

To modify any of the above features, please call the Jitterbug operator who can assist you 24 hours a day.

Plus: You’ll have easy access to additional services that also can be

turned on or off at your request:

- Voice Dialing – Just say the name or number you want called, and you will be connected right away.

- Ringtones – Jazz, Classical? Choose from a list of preset ringtones or add

your own to suit your style. (Additional charges may apply.)

- Phone List Updating – Select simple or advanced ways to change and save numbers.

- A built-in How-To-Guide so you can

quicky learn how your phone works.

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- A Jitterbug operator who answers you by name and is ready to assist you at any time (surcharges may apply).

- Voicemail – Makes it easy to retrieve any missed messages (service fees and airtime may apply).

Jitterbug OneTouch Phone

Accessories

To order any of these accessories,

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visit www.jitterbug.com or call us at 1-800-733-6632.

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Standard Battery AC Power Charger

Leather Carrying

Case

Jitterbug SmartCharger

Car Power Charger

Hands-free Car Kit

Closed View of Your Phone (Front)

1. Internal Antenna

SECTION 2

3. Volume Button

2. Display Window

6. Light Alert

1. Internal Antenna—Connects with the cellular network so you can use your phone.

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2. Display Window—Shows time, day and date (when your phone is on). Indicates when you have an incoming call or message.

3. Volume Button—Adjusts the ringer or the voice volume during a call. (To silence the ringer during an incoming call, tap the volume button.)

4. Accessory Connector—Links accessories to your phone.

5. Power Connector—Connects the AC Power Charger to your phone.

6. Light Alert—Surrounds the Volume Button and:

• Lights briefly when charging begins and steadily when charging is complete.

• Flashes to indicate an incoming call or message.

4. Accessory Connector

5. Power Connector

• Lights when you turn on the phone.

• Flashes when the phone needs charging

Closed View of Your Phone (Back)

1. Battery

SECTION 2

3. Lanyard Connector

2. Battery Latch

1. Battery—Delivers power to make your phone function.

2. Battery Latch—Slides to open and remove the battery.

3. Lanyard Connector—Makes it easy to

attach a hand-strap to carry your phone.

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Open View of Your Phone

1. Speaker

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2. Display Screen

3. Up/Back

4. Yes Button

5. Down/More

6. Operator Button

7. My Choice

8. 911 Button

14. Softcell Ear Pad

13. Power Button

12. No Button

1. Speaker—Lets you hear the caller and projects sounds, such as ring tones and alerts.

2. Display Screen—Shows all the information you need to operate your phone.

3. Up/Back Arrow Button—Shows the previous screen on your Phone List or Call History list.

4. Yes Button—Responds to questions or commands on the screen, such as “Call?”

5 . Down/More Arrow Button—Shows the next screen on your Phone List or Call History list.

6. Operator Button—Calls the Jitterbug operator.

7. My Choice—Calls the number you’ve chosen to

store on your phone, such as a friend, relative, service, physician, taxi or towing service.

8. 911 Button—Calls 911.

9. Accessory Connector—Plugs accessories into your

phone such as your Hands-free Car Kit.

10. Power Connector—Connects the AC Power Charger and your Car Power Charger to your phone.

11. Microphone—Used during phone calls to pick up the sound of your voice.

12. No Button—Rejects questions or commands on the screen, such as “Call?.” Pressing also moves you to the next feature on your phone.

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9. Accessory Connector

10. Power Connector

11. Microphone

13. Power Button—Turns your phone on and off.

14. Softcell Ear Pad—Fits comfortably around your ear

while reducing unwanted noise.

Your Display Screen

NOTE

Here is the type of information that can appear on your screen.

Call History(01/10)

back

Outgoing

Dr Jones

214-555-1793

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Show Details?

1. Feature Area—Identifies the feature you are using.

2. Additional Entries—Shows if there are additional screens either before or after the screen you are on.

“Back” means there are screens before the one you’re viewing.

“More” means there are additional screens ahead. Use the Up/Down arrow

buttons to see additional screens.

3. Display Area—Shows your Phone List, phone call status and received messages in adjustable type size (shorter messages appear in larger type).

4. Command Area—Displays questions or commands you can choose or bypass by pressing or .

Remember to read the Command Area line and respond by using the

TIP

or button.

Your Phone Settings

When you turn your phone on and it connects to the cellular service, it is ready for calls.

You can place and receive calls only when your phone is on.

By logging onto www.myjitterbug.com. (This feature will be available in early 2007), or by calling Customer Service or the Jitterbug operator, you can turn the following settings on or off:

Voice Dial

• Voice Dial

• Call History

Voice Dial?

• Built-In How-To Guide

• Change Your Ringtone (ringer sound)

Yes to Use

If, for example, you turn on Voice Dial, that’s the first feature you will see when you open your phone.

Your phone can store up to 20 ringtones. You can add or delete ringtones at www.jitterbug.com at any time. (Additional fees and airtime may apply.)

SECTION 2

To adjust the ringer volume:

1. Be sure the phone is open and on.

2. Press the Up/Down volume button

on the outside of the phone below the display window. Press each time you want to advance to the next choice.

These choices will appear on the screen:

SECTION 2

- Ringer Volume Ring Max

- Ringer Volume High

- Ringer Volume Med

- Ringer Volume Low

- Ringer Volume Silent

The Volume button is on the

NOTE

cover of your phone just below the display window.

Speakerphone

Use the Speakerphone setting to conduct a call without holding the phone to your ear (and allow others to participate in your phone call).

NOTE

You must be on a call to use this setting.

SECTION 2

3. When you’re satisfied with the setting, release the volume button.

Depending on your settings, your Jitterbug may ring and vibrate to alert

TIP

you to incoming calls. The ringer and keypad can be silenced by pressing the volume button Down until "Silent" appears on the screen. Your Jitterbug will now only vibrate to alert you to incoming calls (This can come in handy at a movie, a library, or any other location where a ringer may be a distraction.)

To adjust the ear piece volume:

When you’re on a call, press the Volume button up or down repeatedly until the sound is comfortable for you.

To use Speakerphone:

1. When you have made or

answered a call, you will see a "Connected to…” message on

Connected to

310-555-1234

the screen, as shown.

Hang up?

2. Press the Volume button Up repeatedly until you see

No to Hang up

Speaker Phone

"Press Yes for SPKR Phone," as shown.

3. Press the button.

To exit Speakerphone:

Press Yes

for SPKR

Phone

Yes No

While you're on a call using Speakerphone, press the volume button Down to turn this feature off.

Your phone automatically exits the

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NOTE

Speakerphone setting when you end a call.

Emergency Callback

When you’ve completed an emergency call using the button, your phone is automatically set to Emergency Callback

SECTION 2

for about 30 minutes. While your phone is in this setting, you cannot make other calls.

To make an emergency call:

You will know that you are in the Emergency Callback setting when you open your phone and see a popup screen with “Emergency Callback” notification.

SECTION 2

To exit this setting:

You must remove your battery to exit the emergency callback setting. See page 8 for information about removing a battery.

Why do I have an Emergency Callback setting?

1. Press the button. "Calling Emergency" appears on the

screen.

2. When the 911 Operator answers, "Connected to Emergency" appears on the screen, as shown.

To end your emergency call:

If the “No to Hang up” command is showing at the bottom of the screen, press .

Your Emergency Callback setting is now active. To reconnect to the 911 operator, press the button.

Connected to

Emergency

911

No to Hang up

If you dial 911, your mobile phone line is kept free so that the 911 operator can call you back or stay on the line with you.

If you mistakenly call 911, end the call as soon as possible by pressing

to Hang up or close your

phone.

Every day in the U.S., more than 200,000 wireless calls are made to 911.

The Basics

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This section explains how to use your phone’s Calling and Answering features.

Topics Covered

• Answering a Call

• Ending a Call

• Ignoring a Call

• Placing a Call

- Calling the Jitterbug Operator

- Non-Phone List Numbers

- Using the “My Choice” Button

- Calling 911

- Calling Phone List Numbers

SECTION 3

More than 196 million Americans subscribe to a wireless service.

For more information or to see the latest products, services and updates to our How-To Guide, visit us online at www.myjitterbug.com (This feature will be available in early 2007).

Answering a Call

When you receive a call, your phone will ring or vibrate, depending on its ring volume setting.

If your phone is open:

• A phone number or name

Calling from

Amy

appears if the caller’s name and number are stored on your Phone List.

• If the caller can’t be identified, you

SECTION 3

will see any of these messages:

909-555-2334

Answer?

- Call from unavailable number

- Call from restricted number

- No number

To answer a call if the phone is open:

1. Press the button.

2. A "Connected To..."

message will appear on the screen. The caller's voice can be heard through the earpiece.

If your phone is closed:

Connected to

Amy

909-555-2334

No to Hang Up

• A phone number or name appears in the display window, as shown.

Call from

817-555-2872

To answer a call if the phone is closed:

1. Open the phone. The ring

tone will stop.

2. A "Connected to..." message will appear on the screen. The

Connected to

Assistance

310-555-1234

caller's voice can be heard.

Hang up?

No to Hang up

Ending a Call

1. During calls, the “No to Hang Up” command appears

at the bottom of the screen, as shown.

Connected to

Amy

909-555-2334

2. To end a call, press the button or close the phone.

No to Hang Up

Ignoring a Call

When the phone is closed:

Do nothing; the call will be sent automatically to your Voicemail if you enabled this service at www.myjitterbug.com (This feature will be available in early 2007).

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• The volume button on the front of your phone flashes.

If Voicemail is not active, callers will get a message that you are not available.

NOTE

phone and pressing the volume button “Down” until "Silent" appears on the screen. Your phone will vibrate to alert you to incoming calls.

When the phone is open:

You can send a caller directly to your Voicemail by pressing the button when you see “Answer?” at the bottom of the screen. This will also give an unavailable

SECTION 3

message if you do not have voicemail.

Turn the ringer off by opening the

The "Calling Operator" message appears on the screen, as shown.

2. When the Operator answers, the "Connected to Operator" message appears, as shown.

Tell the "Operator" the name of the person or service on your Phone List, such as “Call Susan” or the number you want.

Calling

Operator

No To Hang Up

Connected to

Operator

114

No to Hang up

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NOTE

Your phone continues to ring until:

• You answer the call.

• The calling party ends the call.

• The call is sent to Voicemail.

Placing a Call

Calling the Jitterbug Operator:

You can ask a Jitterbug operator to connect you to anyone on your Phone List, or any phone number in the U.S. or Canada.

1. Press the button.

To end a call or exit any screen and

TIP

return to the first screen on your phone, close it then re-open it.

Calling Non-Phone List Numbers

To call numbers in the U.S. or Canada that are not stored on your Phone List or your Call History list, ask a Jitterbug operator to place the call for you.

If you have security active in your account, you will be asked for your Personal Identification Number [PIN].

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