Grandstream Networks GXV3140H Users Manual
Grandstream Networks, Inc.
GXV3140H
IP Multimedia Phone
Grandstream Networks, Inc. GXV3140H USER MANUAL
FIRMWARE VERSION 1.0.7.2 Updated : 11/2010
GXV3140H User Manual
Index
WELCOME ..................................................................................................6
GXV3140H OVERVIEW.............................................................. .... .... ....... .... .... ... .... .... ........ ... ......6
PRODUCT OVERVIEW...............................................................................8
INSTALLATION .........................................................................................11
EQUIPMENT PACKAGING ............................................................................... .... .... ....... .... .... .... .......11
SAFETY COMPLIANCES.............................................................................................................11
WARRANTY................................................................................................................................. 11
CONNECTING THE GXV3140H IP MULTIMEDIA PHONE......................................................... ... ....1 1
WALL MOUNT..............................................................................................................................12
PHONE STAND............................................................................................................................13
CONNECTING THE GXV3140H IP MULTIMEDIA PHONE............ .... ... ........ .... .... ... .... .... .... .......13
MAKING THE FIRST CALL WITH IPVIDEOTALK SERVICE.....................................................14
USING THE GXV3140H IP MULTIMEDIA PHONE...................................15
LCD......................................................................................................................................................16
MUL TIPLE SIP ACCOUNTS AND LINES......................................................................... ...................22
HANDSET, SPEAKER AND HEADSET MODE...................................................................................22
MAKING A CALL......... .................................. ...................................... ................................. ................22
DURING CALLS ..................................................................................................................................26
ANSWERING CALLS...................................................................................................................26
CALL HOLD/WAITING.................................................................................................................26
CALL TRANSFER ............................................................ ........... ............ ........... ............... ..... ......27
3-WAY CONFERENCE ........................................................................... ... .... .... ....... .... .... .... ... ....28
VOICEMAIL（MESSAGE WAITING INDICATION）...................................................................29
MUTE............................................................................................................................................29
CALL FEATURES .....................................................................................30
GXV3140H WEB CONFIGURATION INTERFACE...................................32
ACCESSING THE WEB CONFIGURATION PAGES..........................................................................32
DEFINITIONS......................................................................................................................................33
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STATUS PAGE DEFINTIONS ......................................................................................................33
ADVANCED SETTINGS PAGE DEFINITIONS ............................................................................34
MAINTENANCE PAGE DEFINITIONS.................. .......................................................................37
SIP ACCOUNT CONFIGURATION PAGE DEFINITIONS............................................................43
APPLICATION SETTINGS PAGE DEFINITIONS........................................................................49
SAVING THE CONFIGURATION CHANGES.....................................................................................55
REBOOTING FROM REMOTE LOCATIONS ............................................................... ... .... .... .... ... ....55
CONFIGURATION THROUGH A CENTRAL SERVER......................................................................55
LCD MENU AND FEATURES ...................................................................56
PHONE BOOK................ .... .... .... ... .... .... ....... .... .... .... ... .... .... ........ ... .... .... .... .... ....... .... .... ... ...................57
CALL HISTORY ............................................................... .... .... ....... .... .... .... ... .... .... ........ ... ...................61
MESSAGES..................................................................................................................................... ....62
SOCIAL NETWORKS..........................................................................................................................64
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SKYPE..................................................................................................................................64
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INSTANT MESSENGER (IM)...............................................................................................82
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TWITTER .............................................................................................................................83
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FA CEBOOK..........................................................................................................................85
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GOOGLE VOICE..................................................................................................................86
WEB BROWSER.................................................................................................................................89
MULTIMEDIA.......................................................................................................................................91
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INTERNET RADIO...............................................................................................................91
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MEDIA PLAYER............................................................................. ......................................93
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PHOTO VIEWER .................................................................................................................94
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PHOTO ALBUM .............................................................. ....................... .......................... ....95
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GSTRIS................................................................................................................................97
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ONLINE MUSIC ...................................................................................................................98
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ONLINE VIDEO....................................................................................................................99
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WORLD PHOTOS..............................................................................................................100
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SLIDE SHOW.....................................................................................................................102
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NEWS VIDEOS..................................................................................................................103
APPLICATIONS.................................................................................................................................104
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CALENDAR........................................................................................................................104
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ALARM CLOCK........................................................ ..........................................................107
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CALCULATOR....................................................................................................................108
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DIRECT IP CALL................................................................................................................109
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FILE MANAGER.................................................................................................................109
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STOCK............................................................................................................................... 111
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CURRENCIES.............................................................. ......................................................112
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IP2LOCATION....................................................................................................................112
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TODAY ............................................................................................................................... 113
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WEATHER..........................................................................................................................114
SETTINGS.........................................................................................................................................116
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ACCOUNT SETTINGS.................................................... ........ .... ... .... .... .... .... ....... .... .... ... ..1 16
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NETWORK SETTINGS........................................ .... ... .... .... .... .... ....... .... .... .... ... .... .... ....... ..1 17
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TIME SETTINGS................................................................................................................121
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DISPLAY SETTINGS..........................................................................................................121
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MAINTENANCE.................................................................................................................122
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CAMERA............................................................................................................................125
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CALL FEATURES...............................................................................................................125
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VIDEO SETTINGS.............................................................................................................126
PERSONALIZE........................................................................ ..........................................................127
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SCREEN LAYOUT .......................................................... ...................................................127
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SOFTKEY...........................................................................................................................129
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SCREENSAVER................................................................................................................130
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LANGUAGE .......................................................................................................................131
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MY PROFILE......................................................................................................................132
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TONES...............................................................................................................................133
INFO...................................................................................................................................................134
ADDITIONAL TIPS FOR THE GXV3140H IP MULTIMEDIA PHONE...............................................136
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RETRIEVING MINIMIZED APPLICATIONS.......................................................................136
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SNAPSHOT/VIDEO RECORDING IN LOOPBACK MODE...............................................137
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INPUT USING SOFT KEYBOARD.....................................................................................137
CUSTOMIZING THE GXV3140H IP MULTIMEDIA PHONE ...................138
SOFTWARE UPGRADE..........................................................................139
UPGRADE VIA KEYPAD MENU ....................................................................................................... 140
UPGRADE VIA WEB BROWSER CONFIGURATION PAGE............................................................140
NO LOCAL TFTP SERVERS.............................................................................................................140
CONFIGURA TION FILE DOWNLOAD............. .... .... ... ........ .... .... ... .... .... .... ....... .... .... .... ... .... ........ ... ..141
RESTORE FACTORY DEFAULT SETTINGS..........................................141
RESTORE TO FACTORY DEFAULT SETTINGS VIA LCD MENU ...................................................142
RESTORE TO FACTORY DEFAULT SETTINGS VIA THE WEB INTERFACE................................143
EXPERIENCING THE GXV3140H MULTIMEDIA PHONE . .....................144
Note： .....................................................................................................146
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TABLE OF TABLES
GXV3140H
Table 1 :Key features at a glance..................................................................................................................8
Table 2: GXV3140H Hardware Specification ................................................................................................9
Table 3: GXV3140H Technical Specifications...............................................................................................9
Table 4: GXV3140H Connectors.................................................................................................................12
Table 5: LCD Icon Definition.............................................................................................. ..........................17
Table 6: GXV3140H Keypad definition.......................................................................... ..............................20
Table 7: Call Features.................................................................................................................................30
Table 8: GXV3140H Audio/Video Codec Feature Code .............................................................................30
USER MANUAL
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WELCOME
Thank you for purchasing Grandstream GXV3140H IP Multimedia Phone. The GXV3140H give s you plug
and play access to free real-time video/voice calling with always-on Internet web entertainment and social
networking applications. With video calling - part of t he revolution called V isual Communicating – get ready
to enhance personal and business relationships by hearing and
communicating.
This user manual is designed to help you understand how to configure and manage the GXV3140H IP
Multimedia Phone. Beside demonstrating how to install this unit with ease, this manual will explain how to
fully utilize all the phone’s voice and video calling features like conference calling, direct IP calling as well
as explore all the built-in feature-rich multimedia applications such as Skype, YouTube, Facebook, Twitter
and more.
GXV3140H OVERVIEW
The GXV3140H is a next generation SIP-based IP Multimedia Phone that supports a high quality selection
of audio codecs and is compatible with the H.264/H.263/H.263+ video codec. The advanced telephony
rd
and video features, interoperability with 3
multimedia device for both enterprise and consumer users.
Once the GXV3140H is plugged into the broadband Internet connection, you can begin to mak e video calls
using the 4.3”digital color LCD display and enjoy other features of the multimedia phone including:
• Integrated web browser for one-touch access to personalized RSS feeds of real-time online
information services (news updates, stock updates, weather forecasts, recipes, directory searches,
etc.)
• Access to thousands of Internet radio stations and popular o nline music netw orks such as Last.fm,
Yahoo Flickr web photo album
• Access to social networking sites like Facebook and Twitter
• Access to streaming Internet entertainments sites like YouTube
• IM with Yahoo/MSN/Google
• Digital Photo Frame
• Full duplex speakerphone
party SIP products and ease of use make it an ideal IP
seeing the person with whom you are
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• Supports 9 different languages
• Ability to project video onto TV for larger picture
CAUTION: Changes or modifications to this product not expressly approved by Grandstream, or operation of
this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
•
available for download here:
http://www.grandstream.com/support/gxv_series_phone/GXV3140H/documents/GXV3140H_usermanual_
english.pdf
• Reproduction or transmittal of t he ent ire or any part, in any f orm or b y any m eans, electronic or prin t, for any
purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
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PRODUCT OVERVIEW
Figure 1: GXV3140H Front, Side and Back View
Table 1: Key features at a glance
Open Compatible St andards SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS
(A record and SRV), DHCP, PPPoE, TFTP, NTP.
Interfaces
Extraordinary Audio Quality Advanced DSP for audio, Silence Suppression, VAD,CNG,AEC,AGC
Extraordinary Video Quality Supports real-time video H.263/H.263+ and H.264 codec even when
Advanced Vide o Fe at u r es
Feature Rich Traditional audio features: Caller ID, Call Waiting, Call Holding, Call
Advanced Functionality Support for multiple lines, conferencing, headset, Intercom, AES
Two 10/100Mbps Ethernet Ports，1 USB（2.0）port，3.5mm stereo headset
port.
operating under low bandwidth (32kbps-1Mbps).
4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens
(perpendicular), Advanced VGA lens, auto focus, auto exposure, zoom (2x
optical 2x digital), Camera Block, PIP(Picture-in-Picture) and still picture
capture/store.
Transfer, Do-Not-Disturb, Mute, Automatic dial.
Built-in web browser, RSS news, Stock market update, Weather forecast,
Internet Radio, Media Player, Picture browser, Games, Calculator, Alarm
clock, IM chat, File Manager, Youtube, Facebook, Twitter etc.
encryption.
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Table 2: GXV3140H Hardware Specification
Ethernet Port Dual switched 10M/100M auto-sensing Ethernet ports
LCD 4.3” digital TFT color LCD
Camera Tilt Capable 0.3M pixel CMOS camera with privacy shutter
Auxiliary Ports RCA Type Stereo & Media output port, 3.5mm stereo headset port, 1 USB
port, 1 SD card reader
Exterior Black ABS plastic, 30 buttons
Universal Power Supply Input: 100-240V AC
Output: 12V DC, 1.2A
US/Euro/UK/Australian style plug available.
Dimension 7.87x7.32x1.57in/200x286x40mm
Weight 1.87lb /0.85Kg
Operating Temperature 32-104° F/0°–40°C
Humidity 10-90% Non-Condensing
Compliance FCC/CE/C-Tick
Table 3: GXV3140H Technical Specifications
Lines Up to three individual SIP accounts
Protocol Support SIP 2.0, UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,
ICMP, DNS, DHCP, NTP/SNTP, TFTP.
Display 4.3” digital TFT color LCD with 480x272 resolution.
Function Keys - 4 programmable soft keys: F1, F2, F3, F4;
- Line, mailbox, phonebook, mirror, call transfer, hold, conference,
dial/send, speakerphone and five navigation keys.
Network Interfaces Dual switched 10M/100M auto-sensing Ethernet ports, USB 2.0 port, 1
audio/video output port (to synchronously output video to TV), and stereo
headset jack.
Device Management
Layer 2 QoS (IEEE 802.1p/Q tagging-VLAN and Layer 3 QoS (DiffServ),
Web interface or via secure (AES encrypted) central config uration file for
mass deployment, keypad & adjustable 4.3 inch digital TFT Color LCD,
Auto/manual provisioning system, GUI interface, phone book, remote
software (TFTP/HTTP/HTTPS) upgrade for deployed devices including
those behind a NAT/firewall.
Provisioning - Support for automatic NAT/firewall traversal and remote automatic
software upgrade and security, providing end-users with “zero
configuration” and true “plug-and-play” functionality;
- Support for remote configuration monitoring and syslog;
- Configuration through LCD, web browser or an external configuration file;
- Support for IETF STUN NAT traversal and symmetric RTP, Static IP or
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DHCP.
Audio Features - Full duplex speaker, advanced DSP;
- Supports G.723.1, G.729A/B,G.711μ/A (PCMU/PCMA), G.726-32,G.722,
GSM-FR, L15-256 DTMF (In-audio, RFC2833, SIP Info); Silence
suppression, VAD, CNG, AGC, masking for packet loss/delay; AEC, AGC
for Speaker; jitter buffer protocol.
Video Features - Support for Jitter Buffer delay and packet loss concealment to enhance
audio and video quality;
- Support for H.263/H.263+ and H.264 real-time video codecs (CIF or
QVG)up to 30frames/sec, which ensures high quality video transmission
even under low bandwidth conditions (32kbps-1Mbps);
- 4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating
lens (perpendicular), advanced VGA CMOS camera and sensor;
- Anti-flickering of images, auto focus, auto exposure, zoom (2x optical 2x
digital ), PIP(Picture-in-Picture) , audio mute, camera block, call log, video
phone book; screensaver, still picture capture/store (VGA), visual voice
message indicator.
Call Handling Features
Caller ID, call waiting ID, call waiting/flash, call transfer, call holding, call
forwarding, Do-Not-Disturb, three-way conference, redial, automatic
dialing on off-hook, automatic answering, call records, volume control,
voice message waiting indicator , downloadable custom ring tone.
Caller ID（Privacy）
Private header support for anonymous calls.
Firmware Upgrade - Configuration file authentication (before accepting changes);
- TFTP/HTTP upgrade support, allows users to specify different URLs for
the server to download from.
Advanced Server Features DNS SRV support, SIP server failure transfer, message waiting indicator
and custom screensaver.
Security - MD5 and MD5-sess DIGEST encoding and authentication;
- Security protection: SIP over TLS and SRTP;
- Support for OpenVPN for increased security and control.
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INSTALLATION
EQUIPMENT PACKAGING
This GXV3140H package contains:
1. One (1) GXV3140H Phone Main Case (Black)
2. One (1) Handset
3. One (1) Phone Cord
4. One (1) Universal Power Supply
5. One (1) Ethernet Cable
6. One (1) Phone Stand
7. One (1) Headset Dongle
8. One (1) Quick Start Guide
SAFETY COMPLIANCES
The GXV3140H phone complies with FCC/CE and var ious safety standards. The GXV power ad apter is
compliant with the UL standard. Use the universal power adap ter provided with the GXV package only.
The manufacturer’s warranty does not cover damages to the phone caused by unsupported power
adapters.
WARRANTY
If the GXV3140H phone was purchased from a reseller, please contact the company the phone was
purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream,
contact the Grandstream Sales and Service Representative for a RMA (Return Materials Authorization)
number before the product is returned. Grandstream reserves the right to remedy warranty policy without
prior notification.
WARNING: Use the power adapter provided with the phone. Do not use a different power adapter as this
may damage the phone. This type of damage is not covered under warranty.
CONNECTING THE GXV3140H IP MULTIMEDIA PHONE
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Figure 2: GXV3140H Connector Diagram
Table 4: GXV3140H Connectors
1 SD Card Slot SD Card Slot.
2 USB Port USB devices may be connected via the USB port. For example, you
can connect a USB flash drive to save captured pictures or use a USB
keyboard or mouse for the built-in web browser.
3 Headset Jack 3.5mm stereo headset connector port.
4 RCA Video/Audio Jacks Audio/video output port which can be connected to external
peripherals (e.g. TV).
5 RJ11 Jack Phone handset connector port.
6 PC Ethernet Port 10/100Mbps RJ-45 po rt connecting to PC.
7 Network Ethernet Port 10/100Mbps RJ-45 po rt connecting to Ethernet.
8 Power Jack 12V DC Power connector port.
WALL MOUNT
The GXV3140H has two (2) slots on the back of the phone for wall mounting convenience. (See figure 3)
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Figure 3: Wall Mount for GXV3140H
PHONE STAND
The GXV3140H can also be placed on the table surface or desk via the phone stand. (See figure 4) There
are two (2) positions for the stand on the back of the phone; each position supports a different angle.
Figure 4: Phone Stand for GXV3140H
CONNECTING THE GXV3140H IP MULTIMEDIA PHONE
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Figure 5: Connecting the GXV3140H
MAKING THE FIRST CALL WITH IPVIDEOTALK SERVICE
The GXV3140H offers users the ability to send and receive free lifetime video calling to other GXV3140H’s
on the IPVideoTalk network. Once the GXV3140H is connected, video calls are made using Grandstream’s
configuration peer-to-peer SIP technology and IPVideoTalk service. To place the first video calling,
complete these three (3) simple steps:
1) Connect the handset to the phone using the handset cable provided. Connect the NETWORK
cable and the power cable to the GXV3140H using the methods described above. After the phone
boots up and obtains an IP address through DHCP, it will attempt to register to the IPVideoTalk
network. When the user boots the phone for the first time, Account 1 will be registered to the
IPVideoTalk server with a provisioned extension of 810xxxx.
2) If th e registration is successful, the IPVid eoTalk text on the LCD will turn green and an assigned
IPVideoTalk number (810xxxx) specific to this phone will be displayed. At this point, the phon e is
ready for making and receiving video calls over the IPVideoTalk network.
3) Take the phone off hook and dial the number o f any other phone registered to the IPVideoTalk
network. If the user has purchased two or more GXV3140H IP Multimedia phones, these phones
are able to establish video calls between each other and the user will immediately experience the
plug and play nature of the GXV3140H. If a user has only one GXV3140H, the user can choose to
experience the multimedia features by dialing 0 to establish a video call with the preset extension
on the server.
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Figure 6: GXV3140H Phone Screen
As shown in figure 6, area A shows the remote video and area B shows the local video. When the system
boots up for the first time, the phone will establish a video call with the server preset extension 0. Users
can experience a playback of video on the phone when the call is established.
To see a short video on all the functionalities of the GXV3140H, press the “Demo” softkey on the phone on
the desktop. This would open the media player and play the video. The Demo key will show when the
phone finishes downloading the clip from the server.
USING THE GXV3140H IP MULTIMEDIA PHONE
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LCD
When the phone is idle, the LCD screen will look similar to figure 7. (The account and IP address may be
different from case to case, depending on the network environment and the settings.)
Figure 7: GXV3140H LCD Idle Screen
Users could press F1 (Menu) to access the full menu, press F2 (Switch Screen) to switch to another
display screen (See figure 8), press F3 (Skype) for Skype application and press F4 (Demo) for GXV3140H
demo video.
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Figure 8: LCD IDLE screen displaying News Videos
Press F2 again to switch to screen that displays stock and weather forecast. (See figure 9)
Figure 9: LCD IDLE screen displaying Stock and Weather Forecast
Press F2 again to switch to screen that displays the feeds from Horoscope and Today application.
Figure 10: LCD IDLE screen displaying feeds from Horoscope and Today application
Table 5: LCD Icon Definition
Type Icon Definition Note
Network
Connected to the network
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Failed to connect to the network, the
icon will flicker between yellow and
gray .
Line 1 Status
Line 2 Status
Line 3 Status
Call related
Account 1 is registered
Account 1 is not registered The Account and line status are
separate. Line status will only
show busy or idle.
Line 1 is busy If Line 1 is in a call.
Account 2 is registered
Account 2 is not registered
Line 2 is busy If Line 2 is in a call.
Account 3 is registered
Account 3 is not registered
Line 3 is busy If Line 3 is in a call.
Account 1 Auto Answer
Account 2 Auto Answer
Account 3 Auto Answer
Account 1 Call Forward
Account 2 Call Forward
Account 3 Call Forward
If configured to forward calls:
unconditional forward, forward
when busy or forward on no
answer.
Call Volume
Volume setting, ranges from 0-9. The
nine icons represent different volume
levels.
…
Ring Volume
Ring volume, ranges from 0-9
….
Phone Status
Camera disabled.
Do-Not-Disturb (DND)
Missed Call. If there is a new missed
call, the icon will flicker.
Mute
First Desktop (Small Layout) Screen Layout Icon
Second Desktop(Small Layout)
The Small/Big layout can be
selected in Personalize->Screen
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Audio Output
IM
First Desktop (Big Layout)
Second Desktop (Big Layout)
Third Desktop (Big Layout)
Fourth Desktop (Big Layout)
The headset is in use and is off hook.
The headset is plugged in.
The phone is on speaker.
The handset is off hook.
IM is not logged in
IM is logging in; the icon will flicker
between blue and gray.
There is a new message on IM. The
icon will flicker between blue and
yellow.
Layout menu.
The icon is displayed at the right
hand-side of the status bar.
Applications
External devices
Text message. The icon will flicker if
there is a new unread text message.
Alarm clock
Media（music/video）Player
The icon is displayed at the right
hand-side of the status bar.
Internet radio The icon is displayed at the right
hand-side of the status bar.
Web browser The icon is displayed at the right
hand-side of the status bar.
Skype
Facebook Application
Twitter Application
SD card
USB flash drive.
USB keyboard
USB mouse
USB wireless adapter detected
Wireless signal strength. Range from
0-4. The current signal strength is 3.
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Figure 11 shows the keypad layout for GXV3140H.
Figure 11: GXV3140H Keypad
Table 6: GXV3140H Keypad definition
Key Definition
4 function/soft keys that correspond to the functions displayed on the LCD.
Line/Account selection. Three independent SIP accounts may be configured, and
the Line button can be used to choose the line/account to be used.
Retrieve video/voicemail message or other messages.
Phonebook.
Standard telephone keypad. The # key can act as a send key.
In the input mode, if an English alphabet needs to be entered, press the
corresponding numerical key multiple times.
For example, if the user wishes to enter B, press 2 three times; if the user wishes
to enter Y, press 9 four times.
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Camera Loopback button. This bu tton Enab les or Dis ables the c amera dis play on
the local LCD.
Call Transfe r: Allows the user to transfer a call to another extension or number.
Place the call on hold.
Conference button - connects the caller/callee to the conference.
Sends a new number or redials the last number dialed.
Turns the Speaker ON or OFF.
Navigation Buttons: These arrows keys serve as up/down/left/right button when
used in the GXV3140H’s menus. The middle button is used as the submit/select
button.
When the phone is idle, the up and down arrow can be used to increase/decrease
the volume.
When the phone is in loopback mode or during a video call, use the up/down
arrow to adjust exposure settings and use the left/right arrow to zoom in and out.
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MUL TIPLE SIP ACCOUNTS AND LINES
The GXV3140H supports up to 3 independent SIP accounts. Each account may have separate SIP servers,
usernames and NAT configurations. Press the LINE bu tton to view the status of the 3 lines and press the
corresponding FUNCTION button to select the account to use for dialing ou t. When th e phone is off-hook,
press the LINE button to switch between dif ferent SIP account s.
For example, let’s say that the user has con figures 3 SIP accounts: Account1, Account2, and Account3.
The registration status for each account is displayed on the desktop. If the account is registered, the icon
next to the account will be yellow and purple. If the account is not registered, the icon next to the account
will be gray with a red cross on it. When all the accounts are registered, users can press the Line button
when the phone is on-hook and select the line used to dial out by pressing the corr esponding line button.
When the phone is off-hook, users can toggle between the different lines by pressing the Line button.
Incoming calls through the three accounts will try to use the corresponding line. If this line is busy, the icon
for the line (top-left hand corner) will be green. When a call comes in and the line is busy, the next idle line
will be used while the icon for that line will flicker between blue and green.
HANDSET, SPEAKER AND HEADSET MODE
The GXV3140H allows users to switch from the handset to speaker or headset by pressing the Hook Flash,
the Headset FUNCTION button or the SPEAKER Button.
MAKING A CALL
There are several ways to make a call.
1. Enter the number
• Take the handset off hook or use the speaker/headset. A dial tone is given; adjust account if
necessary by pressing the LINE button to select the desired account/line. (See f igure 12)
The status of each Line will be displayed on the top, and the first one is the account being
used to dial out.
• Enter the number
• Press the SEND softkey.
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2. Redial
Figure 12: GXV3140H Call Screen
When redialing, the phone will use the account that was used to call the last number dialed.
• When the phone is idle, press the # or the SEND button (
• When using the speaker/headset/handset, press the REDIAL button (See figure 12)
3. By Call History
Access the Phone Menu by pressing F1 button, and the n select “Call history”. The LCD monitor
will display all call history types: “Dialed calls”, “Received calls”, and “Missed calls”. Select the call
history that you wish to view by using the up and down arrow keys and then select the
corresponding FUNCTION button to “Dial” to the number or delete the record. (See figure 13)
).
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Figure 13: Dialing by Call History
4. By Phone Book
Enter the Menu by pressing F1, and then select “Phone Bo ok”. The LCD screen will display the
saved records in the phone book. Navigate to the phone book record with th e arro w buttons, and
call the number by selecting the F1 FUNCTION button for “Dial”. At the same time, users ma y
browse through or delete the phone book records. (See figure 14)
Figure 14: Dialing by Phonebook
5. By Messages
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Enter the Menu by pressing F1, and then select “Messages”. The LCD screen will display the
Message Inbox/Outbox, Sent messages and Draft messages. Select the message and press F3
for “Options”, and then select “Dial” to dial out to the number. (See figure 15)
6. On-hook Dialing
Without lifting the hands et o ff the hook, simply dial the number and press F 3 to SEND. This phone
will dial the number and the audio will be output via s p eakerpho ne. The phone will use the primary
account to dial out. To user other accounts to dial out, press the LINE key to select the account.
Next, dial the number. (See figure 16)
Figure 15: Message Screen
Figure 16: Onhook Dialing
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DURING CALLS
ANSWERING CALL S
1. Single Incoming call: When the phone rings, you can use the headset, handset or speaker to
answer the call. The user may also press the SPEAKER button (
FUNCTION button for “Accept” on the LCD screen. (See figure 17)
Figure 17: Incoming call screen
2. Multiple Incoming Calls: Users will hear a call waiting tone and the LCD will display the number
of the caller when another call is incomi ng. At this moment, pre ss the corresponding FUNCTION
button for “Accept” to establish a connection with the new call/caller. The current call will be placed
) or the corresponding
on hold. Users may press LINE button (
between the lines.
3. Auto-Answer/Paging/Intercom: After the phone makes a “beep” sound, the call is automatically
established through the speaker. (The phone should be configured to enable “Auto Answer” or
“Paging/Intercom”. Support from PBX / IP-PBX is also required)
CALL HOLD/WAITING
1. Call Hold：Press the HOLD button (
displayed on the screen. (See figure 18)
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) to see the status of each line and to switch
) to place the call on hold. The following will be
Figure 18: Line Selection Screen
2. Call Recover: Press the HOLD button again or press the “Resume” FUNCTION button to return to
the call. Users can also select the line placed on hold to resume the call.
3. Multiple Calls: To place the current call on hold, press the LINE button (
another line or accept another call. When the line is busy, the user hears a call waiting tone
notifying the user that a call is waiting. User s may toggle between the multiple calls by pr essing
the Line button and selecting the line they wish to answer.
CALL TRANSFER
1. Blind Transfer: Press the “CALL TRANSFER” button (
) to place the other party on hold.
The phone will display the following message: “Dial Number (Blind) OR Select Line (Attended)”.
(See Figure 19). Dial the extension number and press F3 for “SEND”. This will transfer the call to
the other party immediately .
2. Attended Transfer: Press the “LINE” button (
) to select an idle line to use for attended
transfer; this will place the other party on hold immediately. Dial the number that you wish to
transfer to and after confirmation from the party, press the “CALL TRANSFER” button. The phone
will display the following message: “Dial Number (Blind) OR Select Line (Attended)”. (See figure
19). Press the “LINE” button and select the line on hold.
) to select
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Figure 19: Call Transfer Screen
NOTE:
• To transfer calls across SIP domains, SIP service providers must support transfer across SIP
domains.
• If users enter a wrong number and wish to cancel the transfer, just press the “CALL TRANSFER”
button again or the “Cancel” softkey to cancel the transfer or press the “HOLD” key to hold the line
and retry again
.
3-WAY CONFERENCE
The GXV-3140 supports 3-way video conferencing.
1. Initiate a Conference Call: Place the first call on hold by pressing the “LINE” button (
) to
call the second party. Once the user has established the second call, press the “CONFERENCE”
button (
) then select the line on hold by pressing the “Line” button ( ) again and
selecting the line by pressing the correspond ing line softkey. This would bring the three parties
together in a 3 way conference.
2. Cancel the Confe rence: If after pressing the “CONFERENCE” butto n (
), a user decides
not to conference anyone; press the corresponding FUNCTION key for “Cancel” to cancel the
conference.
3. End the Conference: There are two ways to end a conference: The first way is to press “HOLD”
(
). This breaks the conference and places both parties on hold . The user can now spea k
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NOTE:
to an individual party by selecting the corresponding LINE. The second w ay to end a conference is
to simply hang up and terminate the call.
• During the conference, users can press the camera loopback button (
) to change the
layout of the video display for the three parties.
• During the three way conference, if the initiator o f the conference hangs up, the conference will
end. If users wish to allow the remaining two parties to stay in conversation after the initiator hangs
up, the conference initiator should set “Transfer on Conference Hangup” to “Yes” in the web
configuration interface. This would allow the transfer of call to the remaining party af ter the init iator
exits the conference.
VOICEMAIL（MESSAGE WAITING INDICATION）
If the blue Message Waiting Indication (MWI) LED icon is flickering on the upper right hand corner, a new
message has been received and is waiting to be retrieved. Press the MSG button (
) to retrieve the
message (the button needs to be configured). By default, pressing the MSG button will transfer to the
voicemail box of Account 1; if the user wishes to enter the voicemail box of Account 2 or Account 3, the
corresponding Line should be selected prior to pressing the MSG butto n. The Interactive Voice Response
(IVR) prompts the user through the message retrieval process.
NOTE: Each of the 3 accounts has its own voicemail. The Voicemail access number may be set up in the
“Voicemail ID” configuration under “Accounts” in the web configuration interface
MUTE
1． During a call, the LCD screen will display “Mute”. Press the corresponding FUNCTION button to
mute the call.
2． After the “Mute” button is pressed, the LCD screen will display “Unmute”. When this button is
pressed, the mute feature is cancelled.
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CALL FEATURES
These are the feature codes for call features. To use the code, select the line you wish to use by pressing
the LINE button and enter the feature code.
Table 7: Call Features
Code Feature
*01 Select the preferred video/audio codec used for the call. Dial *01 + codec feature code +
Phone/Ext. Number (See Table 8 for codec feature code)
*02 Force the video/audio codec used for the call. Dial *02 + cod ec feature code + Phone/Ext.
Number (See Table 8 for codec feature code)
*30 Block Caller ID (for all subsequent calls)
*31 Send Caller ID (for all subsequent calls)
*50 Disable Call waiting (for all subsequent calls)
*51 Enable Call Waiting (for all subsequent calls)
*67 Block Caller ID (per call): Dial *67 + Phone/Ext. Number (no dial-tone in between).
*82 Send Caller ID (per call): Dial *82 + Phone/Ext. Number (no dial-tone in between).
*83 Send audio only: Dial *83 + Phone/Ext. Number (no dial-tone in between)
*84 Send audio and video: Dial *84 + Phone/Ext. Number (no dial-tone in between)
*70 Disable Call Waiting (per call): Dial *70 + Phone/Ext. Number (no dial-tone in between).
*71 Enable Call Waiting (per call): Dial *71 + Phone/Ext. Number (no dial-tone in between).
*72 Unconditional Call Forward: Dial *72 + Phone/Ext. Nu mber followed by the # key. Wait for a
dial-tone and then hang up (dial-tone means input is successful).
*73 Cancel Unconditional Call Forward: Dial *73 and wait for a dial-tone before hanging up.
*90 Busy Call Forward: Dial *90 + Phone/Ext. Number followed by the # key. Wait for a dial- tone
and then hang up.
*91 Cancel Busy Call Forward: dial *91 and wait for a dial-tone before hanging up.
*92 Delayed Call Forward: Dial *92 + Phone/Ext. Number followed by the # key. Wait for a
dial-tone and then hang up.
*93 Cancel Delayed Call Forward: Dial *93 and wait for a dial-tone before hanging up.
Table 8: GXV3140H Audio/Video Codec Feature Code
Codec Feature Code
PCMU 7110
PCMA 7111
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