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GXP21 Series
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Grandstream Networks GXP21 Series, GXP-2120, GXP-2100 User Manual

Grandstream Networks, Inc.
GXP21xx SIP Enterprise Phones
Grandstream Networks, Inc. GXP21xx User Manual Page 1 of 42
Firmware 1.0.1.26 Last Updated: 11/2010
TABLE OF CONTENTS
GXP21XX USER MANUAL
WELCOME ................................................................................................................................................................. 4
INSTALLATION......................................................................................................................................................... 5
EQUIPMENT PACKAGING ............................................................................................................................................. 5
CONNECTING YOUR PHONE ........................................................................................................................................ 5
GXP2120/2110 EXTENSION UNIT ............................................................................................................................... 5
SAFETY COMPLIANCES ................................................................................................................................................ 7
WARRANTY ................................................................................................................................................................. 7
PRODUCT OVERVIEW ............................................................................................................................................ 8
USING THE GXP21XX SIP ENTERPRISE PHONE ........................................................................................... 12
GETTING FAMILIAR WITH THE LCD .......................................................................................................................... 12
MAKING PHONE CALLS ............................................................................................................................................. 15
ANSWERING PHONE CALLS ....................................................................................................................................... 18
PHONE FUNCTIONS DURING A PHONE CALL ............................................................................................................. 18
CALL FEATURES ........................................................................................................................................................ 21
CUSTOMIZED LCD SCREEN & XML ......................................................................................................................... 21
CONFIGURATION GUIDE ...................................................................................................................................... 22
CONFIGURATION VIA KEYPAD .................................................................................................................................. 22
CONFIGURATION VIA WEB BROWSER ...................................................................................................................... 25
SAVING THE CONFIGURATION CHANGES ................................................................................................................... 39
REBOOTING THE PHONE REMOTELY.......................................................................................................................... 39
SOFTWARE UPGRADE & CUSTOMIZATION .................................................................................................. 40
FIRMWARE UPGRADE THROUGH TFTP/HTTP .......................................................................................................... 40
CONFIGURATION FILE DOWNLOAD ........................................................................................................................... 41
RESTORE FACTORY DEFAULT SETTING ....................................................................................................... 42
TABLE OF FIGURES
GXP21XX USER MANUAL
Figure 1: Connecting the GXP2120/2110 and the GXP–Extension ............................................... 6
Figure 2: Keypad GUI Flow ............................................................................................................ 24
TABLE OF TABLES
GXP2120 USER MANUAL
Table 1: Equipment Packaging ....................................................................................................... 5
Table 2: GXP Connectors ............................................................................................................... 5
Table 3: GXP21xx Product Models ................................................................................................. 8
Table 4: GXP21xx Comparison Guide ............................................................................................ 8
Table 5: GXP21xx Key Features in a Glance ................................................................................. 8
Table 6: GXP21xx Hardware Specifications ................................................................................... 9
Table 7: GXP21xx Technical Specifications ................................................................................... 9
Table 8: LCD Buttons .................................................................................................................... 12
Grandstream Networks, Inc. GXP21xx User Manual Page 2 of 42
Firmware 1.0.1.26 Last Updated: 11/2010
Table 9: LCD Icons ....................................................................................................................... 13
Table 10: GXP21xx Keypad Buttons ............................................................................................ 14
Table 11: GXP Call Features ........................................................................................................ 21
Table 12: Key Pad Configuration Menu ........................................................................................ 22
Table 13: Device Configuration - Status ........................................................................................ 26
Table 14: Device Configuration – Settings/Basic Settings ............................................................ 26
Table 15: Device Configuration – Settings /Advanced Settings .................................................. 28
Table 16: SIP Account Settings .................................................................................................... 33
GUI INTERFACE EXAMPLES
GXP21XX USER MANUAL
(http://www.grandstream.com/support/gxp_series/general/documents/gxp21xx_gui.zip)
1. SCREENSHOT OF CONFIGURATION LOGIN PAGE
2. SCREENSHOT OF STATUS PAGE
3. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
4. SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE
5. SCREENSHOT OF SIP ACCOUNT CONFIGURATION
6. SCREENSHOT OF SAVED CONFIGURATION CHANGES
7. SCREENSHOT OF REBOOT PAGE
Grandstream Networks, Inc. GXP21xx User Manual Page 3 of 42
Firmware 1.0.1.26 Last Updated: 11/2010
Welcome
Your Grandstream GXP21xx Enterprise IP phone is feature-enriched, sophisticated, yet simple to use. The GXP21xx delivers superior HD audio quality, rich and leading edge telephony features, personalized information and customizable application service, automated provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms.
The GXP21xx supports a broad range of codecs, security protection, PoE, dual 10/100mbps Ethernet ports, along with customizable XML provisioning and application features. Users can expect superior audio quality using the new high definition handset, hands-free speakerphone, or headset. Also, it can support up to 5-way conferencing, multi-languages, dual-color LEDs, presence and Busy Lamp Field (BLF). It presents a large easy-to-read backlit graphical display along with multiple XML keys to further enhance the user experience. The GXP2120/2110 is also expandable with one to two expansion modules.
The GXP21xx is a perfect choice for enterprise users looking for a high quality, feature rich multi-line IP phone with the best values.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning: Please do not use a different power adaptor with the GXP as it may cause damage to the
products and void the manufacturer warranty.
This document is contains links to Grandstream GUI Interfaces. Please download these examples
from http://www.grandstream.com/support/gxp_series/general/documents/gxp21xx_gui.zip for your reference.
This document is subject to change without notice. The latest electronic version of this user manual
is available for download @:
http://www.grandstream.com/support/gxp_series/general/documents/gxp21xx_usermanual_english.p df
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,
for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
Grandstream Networks, Inc. GXP21xx User Manual Page 4 of 42
Firmware 1.0.1.26 Last Updated: 11/2010
Installation
GXP-2120
GXP-2110
GXP-2100
Main Case
Yes
Yes
Yes
Handset
Yes
Yes
Yes
Phone Cord
Yes
Yes
Yes
Power Adaptor
Yes
Yes
Yes
Ethernet Cable
Yes
Yes
Yes
High Phone Stand
Yes
Yes
Yes
Low Phone Stand
Yes
Yes
No
Wall Mount Spacers (2)
Yes
Yes
Wall Mount stand
EXT
Connects the GXP Extension unit directly to the GXP using connection cable. Draws power from PoE if provided by network. (Not applicable on GXP2100)
PC
10/100Mbps RJ-45 ports for PC (downlink) connection.
LAN
10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af). Draws power from either spare line or signal line.
Power Jack
5V DC power port; UL Certified
Headset Jack
RJ9 and 2.5mm
Handset Jack
RJ11
EQUIPMENT PACKAGING
Table 1: Equipment Packaging
CONNECTING YOUR PHONE
The connectors of the GXP21xx are located on the bottom of the device.
Table 2: GXP Connectors
GXP2120/2110 EXTENSION UNIT
GXP2120/2110 supports two (2) extension units, providing up to 112 additional programmable extensions. Each GXP Extension unit has 56 multi–purpose keys, dual color LEDs (red/green) and support BLF (Busy Lamp Field) and Presence.
GXP2120/2110 Extension package contains:
1) One GXP Extension unit
2) Two connection cables
3) One Universal Power Adaptor
Grandstream Networks, Inc. GXP21xx User Manual Page 5 of 42
Firmware 1.0.1.26 Last Updated: 11/2010
FIGURE 1: CONNECTING THE GXP2120/2110 AND THE GXP–EXTENSION
GXP–2120 w/GXP–Extension
GXP Extension
Connecting the GXP–2120/2110 w/GXP–Extension
Reverse side of connection w/connection plate
Reverse side of connection w/connection plate
GXP2120/2110 has a special port on the back.
Connect the first GXP-EXT to the GXP2120/2110 using the connection cable found in the GXP Extension package. The first GXP-EXT draws power directly from the phone. Connect the second GXP Extension unit using the connection plate and the connection cable. The GXP2120/2110 will automatically reboot and power up the GXP Extensions. Grandstream recommends, though not required, to use a separate power supply with the second GXP-EXT.
NOTE: Should your system lose power, please unplug your devices and power up the GXP2120/2110 first. Powering up the system:
1. The GXP will boot up first;
2. The GXP LEDs will be solid red;
3. The status light in the top right corner of the GXP–Ext will blink red;
4. All of the LED indicators on the GXP–Ext will flash three times;
5. The status light at the top right corner of the GXP–Ext will turn to solid green.
NOTE:
1. Extension for GXP2120/2110 is the same for GXP2020/2010 models. However, GXP2120/2110 uses a different-shaped connector for the special port (as shown above). Extension cables will be included with the extension board.
2. Extension for GXP2120/2110 does not support hot-swap. Once connected, user should reboot the phone to ensure the set up will work correctly.
3. GXP2120/2110 can drive 2 extension modules. Independent power adapters are not needed for extension modules.
Grandstream Networks, Inc. GXP21xx User Manual Page 6 of 42
Firmware 1.0.1.26 Last Updated: 11/2010
SAFETY COMPLIANCES
The GXP phone complies with FCC/CE and various safety standards. The GXP power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP package. The manufacturer‟s warranty does not cover damages to the phone caused by unsupported power adaptors.
WARRANTY
If you purchased your GXP from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification.
Grandstream Networks, Inc. GXP21xx User Manual Page 7 of 42
Firmware 1.0.1.26 Last Updated: 11/2010
Product Overview
Model
Picture
Overview
GXP2120
GXP2120 is an executive SIP phone. It features:
Six lines  Seven programmable hard keys  Four XML programmable soft keys
GXP2110
GXP2110 is an executive SIP phone. It features:
Four lines  Eighteen programmable hard keys  Three XML programmable soft keys
GXP2100
GXP2100 is an executive SIP phone. It features:
Four lines  Seven programmable hard keys  Three XML programmable soft keys
Features
GXP2120
GXP2110
GXP2100
LCD Display
320x160 pixel
240x120 pixel
180x90 pixel
Number of Lines
6 4 4
Programmable Hard Keys
7
18
7
Programmable Soft Keys
4 3 3
Extension Module
Yes, up to 2 Expansion Modules, 56 nodes each
Yes, up to 2 Expansion Modules, 56 nodes each
N/A
Features
Benefits
Open Standards Compatible
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record and SRV), DHCP (both client and server), PPPoE, TFTP, NTP, Telnet, and SIP over TLS,
Table 3: GXP21xx Product Models
Table 4: GXP21xx Comparison Guide
Table 5: GXP21xx Key Features in a Glance
Grandstream Networks, Inc. GXP21xx User Manual Page 8 of 42
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802.1x, TR-069
Superb Audio Quality
Advanced Digital Signal Processing (DSP), Silence suppression, VAD, CNG, AGC.
Network Interfaces
Dual 10/100mbps Ethernet ports
Feature Rich
Traditional voice features including caller ID, call waiting, hold, transfer, forward, block, autodial, off-hook dial.
Advanced Features
Multi-line support with dual-color LED, multi-party conferencing, line extension interface, large back-lit graphic LCD, 5 or 3 navigation keys, dedicated buttons for hold, send, speakerphone, headset, transfer, conference (for up to 5 parties depending on model), mute, message, Do-Not-Disturb, phone book, intercom/paging.
Advanced Functionality
Custom down-loadable ring-tones, SRTP, SIP over TLS, multi-language support and XML enabled, adjustable positioning angles, wall mountable, AES encryption.
GXP2120
GXP2110
GXP2100
LAN Interface (Ethernet ports)
Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with
auto detection
Graphic LCD Display
320x160 pixel
240x120 pixel
180x90 pixel
Expansion Module Support
Yes
No
Headset Jack
2.5mm and RJ9
Call Appearance LED
13 Dual color (green/red)
22 Dual color (green/red)
11 Dual color (green/red)
Power over Ethernet
Built-in auto-sensing: Cisco and IEEE 802.3af standard
Universal Switching
Input: 100-240VAC 50-60 Hz
Input: 100-240VAC 50­60 Hz
Input: 100-240VAC 50­60 Hz
Power Adaptor
Output: +5VDC, 800mA, UL certified
Output: +5VDC, 800mA, UL certified
Output: +5VDC, 800mA,
UL certified
Dimension
251mm(W) x 202mm(L) x 77mm(H)
252mm (W) x 210mm (L) x 78mm (H)
222mm (W) x 210mm (L) x 93mm (H)
Weight
1.66KG (3.64lbs)
1.78KG (3.92lbs)
1.63KG (3.59lbs)
Temperature
32 –104° F/ 0 – 40°C
Humidity
10% – 90% (non-condensing)
Compliance
FCC / CE / C-Tick
Table 6: GXP21xx Hardware Specifications
Table 7: GXP21xx Technical Specifications
Grandstream Networks, Inc. GXP21xx User Manual Page 9 of 42
Firmware 1.0.1.26 Last Updated: 11/2010
Lines
Multiple direct lines with independent SIP accounts, programmable speed dial keys, XML programmable soft-keys.
Protocol Support
Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP, TFTP, SIMPLE/PRESENCE protocols, TR­069, 802.1x.
Support multiple SIP accounts and up to 11 media channels concurrently
Support SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856,
3863) for use of MFKs, SIP Dialog package (RFC 4235)
Support for SIP MESSAGE method (RFC 3428)
Display
Back-lit graphic LCD display, up to 8 level grayscale
Feature Keys
GXP2120
GXP2110
GXP2100
HOLD
Yes
Yes
Yes
SPEAKERPHONE
Yes
Yes
Yes
SEND
Yes
Yes
Yes
TRANSFER
Yes
Yes
Yes
CONF
Yes
Yes
Yes
MUTE
Yes
Yes
Yes
DND
Yes
Yes
No
HEADSET
Yes
Yes
Yes
INTERCOM
Yes
Yes
Yes
PHONEBOOK
Yes
Yes
Yes
MSG
Yes
Yes
Yes
MENU
Yes
Yes
Yes
NAVIGATION (4)
Yes
Yes
Yes
Device Management
NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed devices including behind firewall/NAT Auto/manual provisioning system, GUI Interface
Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS)
Expansion interface, Address Book
Audio Features
Full-duplex hands-free speakerphone, headset enabled
Advanced Digital Signal Processing (DSP)
Dynamic negotiation of codec and voice payload length
Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32, G.722 (wide­band), and iLBC codecs
In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Silence Suppression, VAD (voice activity detection), CNG (comfort noise generation), ANG (automatic gain control)
Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for speakerphone mode, Support side tone
Adaptive jitter buffer control (patent-pending) and packet delay & loss concealment. HD audio handset with HD wideband audio codecs for excellent double-talk performance.
Telephony Features
Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP), support for anonymous call using privacy header, MLS (multi language support)
Voice mail indicator, downloadable custom ring-tones, call hold, call transfer (attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID
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display or block, Do-Not-Disturb (DND) and volume control
Multi-party conferencing (up to 5), dial plan prefix, dial-plan support, off-hook auto dial, auto answer, early dial and speed dial.
Network and Provisioning
Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file, manual or dynamic host configuration protocol (DHCP) network setup
Support NAT traversal using IETF STUN and Symmetric RTP
Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS
Firmware Upgrades
Support firmware upgrade via TFTP or HTTP, Support for Authenticating configuration file before accepting changes
User specific URL for configuration file and firmware files
Advanced Server Features
Message waiting indication, support DNS SRV Look up and SIP Server Fail Over, Support customizable idle screen via downloading XML by HTTP/TFTP
Security
User and administrator level passwords, MD5 and MD5-sess based authentication, AES based secure configuration file, SRTP, TLS, 802.1x media access control
Grandstream Networks, Inc. GXP21xx User Manual Page 11 of 42
Firmware 1.0.1.26 Last Updated: 11/2010
Using the GXP21xx SIP Enterprise Phone
Key Button
Key Button Definitions
LINE SELECTORS
Selects the phone line printed on its right-hand side.
SIP PHONE LINES
Displays the available phone lines. Choose a phone line by pressing the corresponding line selector on the left-hand side.
DATE AND TIME
Displays the current date and time. Can be synchronized with Internet time servers.
LOGO
Displays company logo. This logo can be customized. For more information on customizing the logo, please check page 24.
NETWORK STATUS
Shows the status of the phone and network. It will indicate whether the network is down, starting or is running (show IP-number). Other messages such as “DO NOT DISTURB” or “## MISSED CALLS” are shown here too.
STATUS BAR
Shows the status of the phone, using icons as shown in the next table.
LINE STATUS INDICATOR
Displays the name of the account that is in use. Select another account by pressing the LINE SELECTOR BUTTONS
SOFT­BUTTONS
The soft-buttons are context sensitive and will change depending on the status of the phone. Typical functions assigned to soft-buttons are:
NEW CALL Press this button to make a new hand-free call.  FORWARD ALL Unconditionally forwards the main phone line to another phone  MISSED CALLS This option shows up if there were unanswered calls to this phone. The
Missed Calls option shows a list of the missed calls
SWITCHSCR Press this button to toggle between XML applications such as weather,
stocks, and currency.
CALL RETURN Calls the phone that called/tried to call your phone last.  REDIAL Redials the last number  END CALL Hangs up phone
GETTING FAMILIAR WITH THE LCD
GXP21xx has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen).
Table 8: LCD Buttons
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Firmware 1.0.1.26 Last Updated: 11/2010
SPECIAL SOFT BUTTONS (Only When Integrated with GXE5024/502
8)
Call Parking: FOR GXP2120/GXP2110 ONLY. Refer to the GXE5024/5028 Online User Manual
for more information.
CallPark When a GXP2120 dials out, the Call Park soft button will display
on screen. To park the call, press the „Call Park‟ button.
PickUp When another GXP2120 goes off-hook the Call Pickup soft button
will display on screen. To pickup the parked call, press the „Call
Pickup‟ button.
Call Queue: FOR GXP2120/211 ONLY. Refer to the GXE5024/5028 Online User Manual for more information.
SignIn Press this button to sign in to the call queue. Agent will be prompted in
the LCD display to select the call queue to join. Press „menu‟ button on keypad to select „ok‟. Once the agent completely signs in, the agent will
be brought back to the main screen.
SignOut Press this button to sign out of the call queue. Press‟ menu‟ button on
keypad to select „ok‟. This will be displayed once the agent is signed in to
the call queue.
PUBLIC MODE (Also mentioned on p.31 of this manual): This useful mode complements the Call Queue feature by allowing various user agents to log in/log off, sharing the same phone. When enabled, all other accounts on the phone will not be active. For more information, refer to
http://www.grandstream.com/support/gxe_series/gxe502x/documents/gxe502X_call_queue_wit h_gxp.pdf
LogIn Press this button to log in the user agent into the call queue.  Tab Press this button to jump to toggle between UserName and Password
entry fields.
Backspace Press this button to erase the previously typed digit, letter, or character.  LogOut Press this button to log out the user agent out of the call queue.
Icon
LCD Icon Definitions
Connectivity Status / SIP Proxy/Server Icon:
Solid – connected to SIP Server/IP address received Blinking – physical connection failed Blank – SIP Proxy/Server not registered
Phone Status Icon:
OFF when the handset is on-hook ON when the handset is off-hook
Speaker Phone Status Icon:
FLASH when phone rings or a call is pending OFF when the speakerphone is off ON when the speakerphone is on
DND Icon:
ON when the “Do Not Disturb” is activated
Table 9: LCD Icons
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Firmware 1.0.1.26 Last Updated: 11/2010
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