Grandstream Networks GXP2140 User Manual
Grandstream Networks, Inc.
GXP2140
Enterprise IP Phone
GXP2124 USER MANUAL
GXP2140 User Manual
Index
GUI INTERFACE EXAMPLES .................................................................... 5
GNU GPL INFORMATION .......................................................................... 6
CHANGE LOG ........................................................................................... 7
FIRMWARE VERSION 1.0.0.4 .............................................................................................................. 7
WELCOME ................................................................................................. 8
PRODUCT OVERVIEW .............................................................................. 9
FEATURE HIGHTLIGHTS ..................................................................................................................... 9
GXP2140 TECHNICAL SPECIFICATIONS ........................................................................................... 9
INSTALLATION ........................................................................................ 12
EQUIPMENT PACKAGING ................................................................................................................. 12
CONNECTING YOUR PHONE ........................................................................................................... 12
GXP2200EXT MODULE ...................................................................................................................... 13
SAFETY COMPLIANCES .................................................................................................................... 14
WARRANTY ......................................................................................................................................... 14
GETTING TO KNOW GXP2140 ............................................................... 15
IDLE SCREEN ..................................................................................................................................... 16
USING THE KEYPAD .......................................................................................................................... 21
MAKING PHONE CALLS..................................................................................................................... 22
HANDSET, SPEAKER AND HEADSET MODE ........................................................................... 22
MULTIPLE SIP ACCOUNTS AND LINES ..................................................................................... 22
COMPLETING CALLS.................................................................................................................. 23
MAKING CALLS USING IP ADDRESSES ................................................................................... 25
ANSWERING PHONE CALLS ............................................................................................................ 26
RECEIVING CALLS...................................................................................................................... 26
DO NOT DISTURB ....................................................................................................................... 26
DURING A PHONE CALL .................................................................................................................... 27
CALL WAITING/CALL HOLD ....................................................................................................... 27
MUTE ............................................................................................................................................ 27
CALL TRANSFER ........................................................................................................................ 27
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 2 of 77
5-WAY CONFERENCING ............................................................................................................ 28
VOICE MESSAGES (MESSAGE WAITING INDICATOR) ........................................................... 30
SHARED CALL APPEARANCE (SCA) ........................................................................................ 30
CALL FEATURES ................................................................................................................................ 31
CONFIGURATION GUIDE ........................................................................ 33
CONFIGURATION VIA KEYPAD ......................................................................................................... 33
CONFIGURATION VIA WEB BROWSER ........................................................................................... 38
DEFINITIONS ...................................................................................................................................... 38
STATUS PAGE DEFINITIONS ..................................................................................................... 39
ACCOUNTS PAGE DEFINITIONS ............................................................................................... 40
SETTINGS PAGE DEFINITIONS ................................................................................................. 48
NETWORK PAGE DEFINITIONS ................................................................................................. 56
MAINTENANCE PAGE DEFINITIONS ......................................................................................... 58
PHONEBOOK PAGE DEFINITIONS ............................................................................................ 61
NAT SETTINGS ................................................................................................................................... 64
WEATHER UPDATE ............................................................................................................................ 64
PUBLIC MODE .................................................................................................................................... 65
EDITING CONTACTS AND CLICK-TO-DIAL ...................................................................................... 66
CONNECTING TO DEVICES ................................................................... 69
BLUETOOTH ....................................................................................................................................... 69
TURNING BLUETOOTH ON OR OFF ......................................................................................... 69
PAIRING GXP2140 WITH A BLUETOOTH DEVICE .................................................................... 69
CONNECTING TO A BLUETOOTH DEVICE ............................................................................... 70
SENDING AND RECEIVING FILES VIA BLUETOOTH ............................................................... 70
DISCONNECTING A BLUETOOTH DEVICE ............................................................................... 70
UNPAIRING A BLUETOOTH DEVICE ......................................................................................... 71
EHS HEADSET .................................................................................................................................... 71
USB ...................................................................................................................................................... 71
UPGRADING AND PROVISIONING ........................................................ 72
UPGRADE VIA KEYPAD MENU ......................................................................................................... 72
UPGRAGE VIA WEB GUI .................................................................................................................... 72
NO LOCAL TFTP/HTTP SERVERS .................................................................................................... 73
CONFIGURATION FILE DOWNLOAD ................................................................................................ 73
RESTORE FACTORY DEFAULT SETTINGS ........................................... 75
EXPERIENCING THE GXP2140 .............................................................. 76
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 3 of 77
Table of Tables
GXP2140 User Manual
Table 1: GXP2140 FEATURES IN A GLANCE ............................................................................................. 9
Table 2: GXP2140 COMPARISON GUIDE ................................................................................................... 9
Table 3: GXP2140 TECHNICAL SPECIFICATIONS ..................................................................................... 9
Table 5: GXP2140 EQUIPMENT PACKAGING .......................................................................................... 12
Table 6: GXP2140 CONNECTORS ............................................................................................................ 12
Table 7: GXP2200EXT Packaging .............................................................................................................. 13
Table 8: LCD DISPLAY DEFINITIONS ........................................................................................................ 16
Table 9: GXP2140 LCD ICONS .................................................................................................................. 18
Table 10: GXP2140 Keypad Buttons .......................................................................................................... 22
Table 11: CALL FEATURES ........................................................................................................................ 31
Table 12: CONFIGURATION MENU ........................................................................................................... 33
Table 13: Status Page Definitions ............................................................................................................... 39
Table 14: Account Page Definitions ............................................................................................................ 40
Table 15: Settings Page Definitions ............................................................................................................ 48
Table 16: Network Page Definitions ............................................................................................................ 56
Table 17: Maitainance Page Definitions ...................................................................................................... 58
Table 18: Phonebook Page Definitions ....................................................................................................... 61
Table of Figures
GXP2140 User Manual
Figure 1: GXP2140 Back View with GXP2200EXT .................................................................................... 14
Figure 2: GXP2140 Idle Screen .................................................................................................................. 16
Figure 4: GXP2140 Keyboard ..................................................................................................................... 21
Figure 6: Keypad MENU Flow..................................................................................................................... 37
Figure 7: Web Service ................................................................................................................................. 65
Figure 8: Web GUI - Phonebook->Contacts ............................................................................................... 67
Figure 9: Click-to-Dial .................................................................................................................................. 67
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 4 of 77
GUI INTERFACE EXAMPLES
http://www.grandstream.com/products/gxp_series/general/documents/gxp2140_2160_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Pages
3. Screenshots of Accounts Pages
4. Screenshots of Settings Pages
5. Screenshots of Network Pages
6. Screenshots of Maintenance Pages
7. Screenshots of Phonebook Pages
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 5 of 77
GNU GPL INFORMATION
GXP2140 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 6 of 77
CHANGE LOG
This section documents significant changes from previous versions of user manuals for GXP2140. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.0.4
This is the initial version.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 7 of 77
WELCOME
Thank you for purchasing Grandstream GXP2140 Enterprise IP Phone. GXP2140 is a next generation
enterprise grade IP phone that features 4.3 inch TFT Color LCD, 5 XML programmable context-sensitive
soft keys, dual Gigabit network ports, integrated PoE and Bluetooth, 5-way conference, and Electronic
Hook Switch (EHS). Also, it can support up to 4 lines for GXP2140. The GXP2140 delivers superior HD
audio quality, rich and leading edge telephony features, personalized information and customizable
application service, automated provisioning for easy deployment, advanced security protection for privacy,
and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. The
GXP2140 is expandable with one to 4 expansion modules. The GXP2140 is the perfect choice for
enterprise users looking for a high quality, feature rich multi-line executive IP phone with advanced
functionalities and performance.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the GXP2140 as it may cause damage to the products
and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 8 of 77
FEATURE HIGHTLIGHTS
GXP2140
4 lines
4.3 inch (480x272) TFT color LCD
5 XML programmable soft keys
Bluetooth V2.1
XML Idle Screen Customization
5-way conference
Expansion board
Features
GXP2140
LCD Display
480 x 272
LCD Backlight
Yes
Number of Lines
4
Programmable Hard Keys
N/A
Programmable Soft Keys
5
Extension Module
Yes,
up to 4 EXT Boards,
PRODUCT OVERVIEW
Table 1: GXP2140 FEATURES IN A GLANCE
Table 2: GXP2140 COMPARISON GUIDE
GXP2140 TECHNICAL SPECIFICATIONS
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 9 of 77
Table 3: GXP2140 TECHNICAL SPECIFICATIONS
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6
Network Interfaces
Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with
integrated PoE
Graphic Display
4.3 inch (480x272) TFT color LCD
Bluetooth
Yes, Bluetooth V2.1
Feature Keys
4 line keys with up to 4 SIP accounts, 5 programmable context sensitive softkeys,
5 navigation/menu keys, 11 dedicated function keys for : MESSAGE (with LED
indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET,
MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Voice Codec
Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), and in-band and
out-of-band DTMF (in audio, RFC2833, SIP INFO)
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), USB, extension
module port
Telephony Features
Hold, transfer, forward, 5-way conference, call park, call pickup,
shared-call-appearance (SCA)/bridged-line-appearance (BLA), downloadable
phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 500
records), customization of screen, off-hook auto dial, auto answer, click-to-dial,
flexible dial plan, hot desking, personalized music ringtones and music on hold,
server redundancy and fail-over
Sample Applications
Google Voice (pending), weather, stock, currency, news (pending), Internet radio
(pending), Last.fm (pending), GMI available for advanced custom application
development
HD audio
Yes, both on handset and speakerphone
Extension Module
Yes, can power up up to 4 GXP2200EXT modules which features a 128x384
graphic LCD, 20 quick-dial/BLF keys which dual-color LED, 2 navigation keys,
and less than 1.2W power consumption per unit.
Base Stand
Yes, allow 2 angle positions
Wall Mountable
Yes
QoS
Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x media
access control
Multi-language
English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,
Spanish, Turkish
Upgrade/Provisioning
Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-069 or
encrypted XML configuration file
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 10 of 77
Power & Green
Energy Efficiency
Universal power adapter included:
Input:100-240V ; Output: +12V, 1.5A ;
Integrated Power-over-Ethernet (802.3af)
Max power consumption 18W (power adapter) or 25.5W (PoE)
Physical
Dimension: ; Unit weight: ; Package weight:
Temperature and
Humidity
32-104℉ / 0～40℃, 10-90% (non- condensing)
Package Content
GXP2140 phone, handset with cord, base stand, universal power supply, network
cable, Quick Start Guide
Compliance
FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024,
EN60950-1, AS/NZS CISPR22 Class B
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 11 of 77
INSTALLATION
Main Case
Yes
1
Handset
Yes
1
Phone Cord
Yes
1
Power Adaptor
Yes
1
Ethernet Cable
Yes
1
Phone Stand
Yes
1
Wall Mount
Yes
1
Quick Start Guide
Yes
1
Handset Port
RJ9 handset connector port
Headset Port
RJ9 headset connector port (supporting EHS with Plantronics headset)
USB Port
USB devices can be connected via the USB port. For example, you can
connect a USB flash drive to save captured pictures or use a USB keyboard
or mouse for the web browser
LAN Port
10/100/1000Mbps RJ-45 port connecting to Ethernet
PC Port
10/100/1000Mbps RJ-45 port connecting to PC
EXT Port
RJ11 connector port to connect the GXP2200EXT Board(GXP2140)
Power Jack
12V DC Power connector port
EQUIPMENT PACKAGING
CONNECTING YOUR PHONE
Table 4: GXP2140 EQUIPMENT PACKAGING
Table 5: GXP2140 CONNECTORS
To set up the GXP2140, follow the steps below:
1. Attach the phone stand or wall mount to the back of the phone where there are slots;
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port of the phone to the RJ45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped;
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 12 of 77
5. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for
GXP2200EXT Main Case
Yes (1)
GXP2200EXT Stand
Yes (1)
RJ11-RJ11 Cable
Yes (1)
Connector Plate
Yes (1)
Screws
Yes (4)
Quick Installation Guide
Yes (1)
the date/time display to show up;
6. Using the keypad configuration menu or phone's embedded web server (Web GUI) by entering the IP
address in web browser, you can further configure the phone.
7. Without sales network adapter, but you can through the network adapter to recharge
GXP2200EXT MODULE
The GXP2140 is expandable with GXP2200EXT modules. GXP2140 supports up to 4 extension modules,
adding 160 fully programmable phone extensions to the phone.
GXP2200EXT board package contains:
Table 6: GXP2200EXT Packaging
Note:
The GXP2200EXT board is an additional accessory for the GXP2140 and is not included in the GXP2140
box.
To set up the GXP2200EXT board with the GXP2140, please follow the steps below:
1. On the back of the GXP2140 and the GXP2200EXT, there are slots for connector plate. Attach the
connector plate between the slots for GXP2140 and the GXP2200EXT;
2. Apply the screws provided and securely tighten them in (See Figure 1: GXP2140 Back View with
GXP2200EXT ).
3. Connect the GXP2200EXT board to the GXP2140 via EXT port using the RJ11-RJ11 cable provided;
4. Install the phone stand on the GXP2140 and the GXP2200EXT board;
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 13 of 77
5. Power up the GXP2140. The GXP2200EXT board will show the booting up screen with version
information and connecting status;
6. After successfully booting up, the GXP2200EXT board will stay in idle. Press and hold the Left button
for 3 to 5 seconds to check the version information and status.
Figure 1: GXP2140 Back View with GXP2200EXT
The GXP2200EXT board can be configured via the web GUI of the GXP2140 connected. After
successfully configured, press Left or Right button on the GXP2200EXT board and users could browse all
the MPK's status in different pages.
For more information on installing, connecting and configuring the GXP2200EXT board with GXP2140,
please refer to the GXP2200EXT board user manual:
http://www.grandstream.com/support
SAFETY COMPLIANCES
The GXP2140 phone complies with FCC/CE and various safety standards. The GXP2140 power adapter
is compliant with the UL standard. Use the universal power adapter provided with the GXP2140 package
only. The manufacturer‟s warranty does not cover damages to the phone caused by unsupported power
adapters.
WARRANTY
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 14 of 77
If the GXP2140 phone was purchased from a reseller, please contact the company where the phone was
purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream,
contact the Grandstream Support for a RMA (Return Materials Authorization) number before the product is
returned. Grandstream reserves the right to remedy warranty policy without prior notification.
Warning:
Use the power adapter provided with the phone. Do not use a different power adapter as this may damage
the phone. This type of damage is not covered under warranty.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 15 of 77
GETTING TO KNOW GXP2140
DATE AND TIME
Displays the current date and time. It can be synchronized with Internet time
servers.
NETWORK ICON
Shows the status of network. It will indicate whether the network is down or
starting.
STATUS ICON
Shows the status of the phone for registration status, call features and etc, using
icons as shown in the next table.
LINE STATUS
INDICATOR
Displays the name of the account that is in use.
SOFTKEYS in Idle
Screen
The softkeys are context sensitive and will change depending on the status of
the phone. Typical functions assigned to softkeys are:
SwitchSCR/NEXTSCR
IDLE SCREEN
GXP2140 has a dynamic and customizable screen. The screen displays differently depending on whether
the phone is idle or in use (active). The following figures shows the idle screen of GXP2140.
Figure 2: GXP2140 Idle Screen
The following table describes the items displayed on the GXP2140 idle screen.
Table 7: LCD DISPLAY DEFINITIONS
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 16 of 77
Toggles between different idle screens. For example, for GXP2140,
pressing SwitchSCR will toggle among default idle screen, weather
information, currency information and Grandstream Upcoming Events;
ForwardAll
Unconditionally forwards the phone line (account 1) to another phone.
MissedCalls
Shows up unanswered calls to this phone.
Redial
Redials the last dialed number when there is existed dialed call log.
Note:
If XML application is used for GXP2140, the softkey for XML application will
show up in the default idle screen as configured.
SOFTKEYS in Call
Screen
The softkeys are context sensitive and will change depending on the call status
of the phone. Here are the main softkeys in call screen.
Redial
Redials the last dialed number after off hook when there is existed call log.
Dial
Dials the call out after off hook and entering the number.
AnswerCall
Answers the incoming call when the phone is ringing.
RejectCall
Rejects the incoming call when the phone is ringing.
EndCall
Ends the active call.
Transfer
Transfer softkey will show up after pressing TRAN button and entering
transfer target number. Press Transfer softkey to do blind transfer.
Split
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 17 of 77
In auto-attended transfer mode, after establishing the second call, press Split
to quit transfer and go back to normal talking status.
ConfCall
Conferences the active calls.
ReConf
Re-establish the conference among the calls on hold.
SPECIAL
SOFTKEYS
(Only for GXP2140
when integrated
with UCM61xx)
Call Parking: Please refer to UCM61xx Online User Manual for more
information.
CallPark
When the phone dials out, the Call Park softkey will display on screen. To
park the call, press the "CallPark" softkey and select a green MPK to park
the call on available parking lot.
PickUp
When the phone goes off-hook, the "Pickup" softkey will display on screen.
To pick up the parked call, press the "Pickup" softkey and select the red MPK
where the call is parked for retrieve the call.
Call Queue: Please refer to GXE5024/5028 Online User Manual for more
information.
SignIn
Press this button to sign in to the call queue. If the current account is
included in multiple call queues, agent will be prompted in the LCD display to
select the call queue to join. Press MENU button on keypad to select OK.
Once the agent completely signs in, the agent will be brought back to the
main screen.
SignOut
Press this button to sign out of the call queue. Press MENU button on
keypad to select OK. This will be displayed once the agent is signed in to the
call queue.
Network Status.
OFF - Network connection is up
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 18 of 77
Table 8: GXP2140 LCD ICONS
ON - Network connection is down
DND Status.
OFF - Do Not Disturb disabled
ON - Do Not Disturb enabled
Call Forward All Status.
OFF - Call Forward All feature disabled
ON - Call Forward All feature enabled
Call Forward Busy Status.
OFF - Call Forward Busy feature disabled
ON - Call Forward Busy feature enabled
Call Forward No Answer Status.
OFF - Call Forward No Answer feature disabled
ON - Call Forward No Answer feature enabled
Call Forward All and Call Forward No Answer Status.
OFF - Call Forward All and Call Forward No Answer feature disabled
ON - Call Forward All and Call Forward No Answer feature enabled
Keypad Status.
OFF - keypad is unlocked
ON - keypad is locked
Enter Keypad Unlock Password.
Voicemail Status.
OFF - No new voicemail
ON - New voicemail
Instant Message.
OFF - No new instant message
ON - New instant message
Voice Mail and Instant Message.
OFF - No new instant message or voicemail
ON - New instant message and voicemail
Bluetooth Status.
OFF - Bluetooth is power off
ON - Bluetooth is power on
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 19 of 77
USB Status.
OFF - No USB connection
ON - USB connected
Extension Board Status(GXP2140 only).
OFF - No Extension board connected
ON - Extension board connected
Missed Call Status.
OFF - No missed call
ON - New missed call
Save Call Record Status.
OFF - No saving call record activity
ON - The phone is writing the call records into the flash at the
moment
Waiting For Response.
Please wait for the phone to response before the keypad entry
Handset Status.
OFF - handset on hook
ON - handset off hook
Speaker Status.
OFF - speaker off
ON - speaker on
Headset Status.
OFF - headset off
ON - headset on
Calling Out.
The phone is calling out
Calling In.
Phone is ringing with incoming call
Incoming Call.
The current call is an incoming call
Outgoing Call.
The current call is an outgoing call
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 20 of 77
Call Failed
Fail to establish call
SRTP Status.
OFF - SRTP is not used
ON - SRTP is used
MUTE Status.
OFF - No muted
ON - Muted
Call On Hold.
Call Active.
Conference Call.
Core Dump.
Core dump file can be downloaded from phone's Web GUI->Status
page.
USING THE KEYPAD
Figure 3: GXP2140 Keyboard
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 21 of 77
Table 9: GXP2140 Keypad Buttons
Contacts. Press to view and edit contact information.
Hold. Press to put call on hold or resume the call.
Mute. Press to mute or unmute the call.
Headset. Press to switch to headset mode.
Message. Press to view voicemail messages.
Transfer. Press to transfer call.
Conference. Press to conference call.
Speaker.
Send/Redial.
Volume.
Up key
Up Navigation key. In idle screen, press to see the IP.
MAKING PHONE CALLS
HANDSET, SPEAKER AND HEADSET MODE
The GXP2140 allows users to switch among handset, speaker or headset when making calls. Press the
Hook Switch to switch to handset; press the Headset button to switch to headset; or press the Speaker
button to switch to speaker.
MULTIPLE SIP ACCOUNTS AND LINES
GXP2140 can support up to 4 independent SIP accounts. Each account is capable of independent SIP
server, user and NAT settings. Each of the line buttons is "virtually" mapped to an individual SIP account.
In off hook state, select an idle line and the dial tone will be heard.
To make a call, select the line you wish to use. The corresponding LINE LED will light up in green. The
user can switch lines before dialing any number by pressing the LINE buttons.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 22 of 77
For example: If 2 independent accounts are registered on GXP2140, when LINE 1 is pressed, the LINE 1
LED will light up in green. If LINE 2 is pressed, the LINE 2 LED will light up in green and the subsequent
call will be made through SIP account 2.
Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the
"virtually" mapped line is in use, the phone will flash the other available LINE in red. A line is ACTIVE when
it is in use and the corresponding LED is red.
COMPLETING CALLS
There are several ways to complete a call.
On hook dialing. Enter the number when the phone is on hook and then send out.
When the phone is in idle, enter the number to be dialed out;
Take handset off hook; or
Press Speaker button; or
Press Headset button with headset plugged in; or
Select an available LINE key;
The call will be dialed out.
Off hook and dial. Off hook the phone, enter the number and send out.
Take handset off hook; or
Press Speaker button; or
Press Headset button with headset plugged in; or
Press an available LINE key to activate speaker;
You shall hear dial tone after off hook;
Enter the number;
Press SEND key or # to dial out.
Redial. Redial the last dialed number.
Take handset off hook; or
Press Speaker button; or
Press Headset button with headset plugged in; or
Press an available LINE key to activate speaker; or
When the phone is in idle;
Press SEND key, or the REDIAL softkey.
Via Call History. Dial the number logged in phone's call history.
Press MENU button to bring up the main menu;
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 23 of 77
Enter Call History;
Select the entry you would like to call using the navigation arrow keys;
Press SEND button to dial out.
Via Phonebook. Dial the number from the phonebook.
Press Contacts button;
Under Contacts, enter Local Phonebook/ Broadsoft Phonebook using the navigation arrow key;
Select the contact you would like to call using the navigation arrow key;
Press SEND button to dial the selected contact.
Speed Dial from Line Key. Dial the number configured as Speed Dial on Line Key.
Go to phone's Web GUI->Settings->Programmable Keys, configure the Line Key's Key Mode as
Speed Dial. Select the account to dial from, enter the Name and User ID (the number to be dialed
out) for the Line Key. Click on "Update" at the bottom of the Web GUI page;
Off hook the phone, or directly press the Speed Dial key to dial out.
Call Return. Dial the last answered call.
Go to phone's Web GUI->Settings->Programmable Keys, configure the Line Key's Key Mode as
Call Return. Select the account to dial from, no Name or User ID has to be set on for Call Return;
Off hook the phone, or directly press the Call Return key to dial out.
Via Paging/Intercom.
Take handset off hook; or
Press Speaker button; or
Press Headset button with headset plugged in; or
Press an available LINE key to activate speaker;
You shall hear dial tone after off hook;
Press MENU button to switch the call screen from "Dialing" to "Paging";
Enter the number;
Press SEND key or # to dial out.
Note:
After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds,
configurable via Web GUI) before dialing out. Press SEND or # key to override the No Key Entry
Timeout;
If digits have been entered after handset is off hook, the SEND key will works as SEND instead of
REDIAL;
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 24 of 77
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