Grandstream Networks GXP2124 User Manual

Grandstream Networks, Inc.

GXP2124 SIP Enterprise Phone

GXP2124 User Manual www.grandstream.com Firmware version: 1.0.3.19 http://esupport.grandstream.com

GXP2124 USER MANUAL

WELCOME ................................................................................................................................... 3

INSTALLATION ............................................................................................................................ 4

QUIPMENT PACKAGING ............................................................................................................... 4

E C

ONNECTING THE GXP2124 ........................................................................................................ 4

AFETY COMPLIANCES ................................................................................................................. 5

ARRANTY .................................................................................................................................. 5

PRODUCT OVERVIEW ................................................................................................................ 6

USING THE GXP2124 SIP ENTERPRISE PHONE ..................................................................... 9

ETTING FAMILIAR WITH THE LCD ................................................................................................ 9

G M

AKING PHONE CALLS ............................................................................................................... 13

NSWERING PHONE CALLS ........................................................................................................ 16

HONE FUNCTIONS DURING A PHONE CALL ................................................................................ 16

ALL FEATURES ......................................................................................................................... 20

USTOMIZED LCD SCREEN & XML............................................................................................. 21

CON F I G U R A T I ON G U I D E ........................................................................................................... 22

ONFIGURATION VIA KEYPAD ..................................................................................................... 22

ONFIGURATION VIA WEB BROWSER ......................................................................................... 26

AVING THE CONFIGURATION CHANGES ..................................................................................... 47

EBOOTING THE PHONE REMOTELY ........................................................................................... 47

SOFTWARE UPGRADE & CUSTOMIZATION .......................................................................... 48

IRMWARE UPGRADE THROUGH TFTP/HTTP ............................................................................. 48

ONFIGURATION FILE DOWNLOAD .............................................................................................. 49

RESTORE FACTORY DEFAULT SETTING .............................................................................. 50

TABLE OF FIGURES

GXP2124 USER MANUAL

FIGURE 1: KEYPAD GUI FLOW ....................................................................................................24

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TABLE OF TABLES

GXP2124 USER MANUAL

Table 1: Equipment Packaging ...................................................................................... 4

Table 2: GXP2124 Connectors ...................................................................................... 4

Table 3: GXP2124 Feature Guide ................................................................................. 6

Table 4: GXP2124 Key Features in a Glance ................................................................ 6

Table 5: GXP2124 Hardware Specifications .................................................................. 7

Table 6: GXP2124 Technical Specifications .................................................................. 7

Table 7: LCD Display Definition ..................................................................................... 9

Table 8: LCD Icons ...................................................................................................... 11

Table 9: GXP2124 Keypad Buttons ............................................................................. 12

Table 10: GXP2124 Call Features ................................................................................. 20

Table 11: Key Pad Configuration Menu ......................................................................... 22

Table 12: Device Configuration - Status ........................................................................ 28

Table 13: Device Configuration – Settings/Basic Settings ............................................. 28

Table 14: Device Configuration – Settings /Advanced Settings ..................................... 34

Table 15: SIP Account Settings ..................................................................................... 40

GUI INTERFACE EXAMPLES

GXP2124 USER MANUAL

http://www.grandstream.com/products/gxp_series/general/documents/gxp2124_gui.zip

1. SCREENSHOT OF CONFIGURATION LOGIN PAGE

SCREENSHOT OF STATUS PAGE

SCREENSHOT OF BASIC SETTING CONFIGURATION PAGE

SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE SCREENSHOT OF SIP ACCOUNT CONFIGURATION PAGE

SCREENSHOT OF CONTACTS PAGE

SCREENSHOT OF SAVED CONFIGURATION CHANGES PAGE

SCREENSHOT OF REBOOT PAGE

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Welcome

GXP2124 is a next generation enterprise grade IP phone that features 240x120 backlit graphical LCD, 4 line keys with up to 4 SIP accounts, 4 dedicated XML programmable context-sensitive soft keys, 24+4 XML programmable speed-dial/BLF extension keys, dual network ports with integrated PoE, 5-way conference, and Electronic Hook Switch (EHS). The GXP2124 delivers superior HD audio quality, rich and leading edge telephony features, personalized information and customizable application service, automated provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading IP PBX/Soft Switch/IMS platforms. It is an ideal solution for enterprise users looking for a high quality, feature rich multi-line IP phone with many extension keys.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of

this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

Warning: Please do not use a different power adaptor with the GXP2124 as it may cause damage to the

products and void the manufacturer warranty.

 This document is subject to change without notice. The latest electronic version of this user manual is

available for download from: http://www.grandstream.com/support

 Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for

any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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Installation

EQUIPMENT PACKAGING

Table 1: Equipment Packaging

GXP2124

Main Case Handset Phone Cord Power Adaptor Ethernet Cable Phone Stand Wall Mount Quick Start Guide

Yes Yes Yes Yes Yes Yes Yes Yes

CONNECTING THE GXP2124

Table 2: GXP2124 Connectors

PC LAN Power Jack

10/100Mbps RJ-45 ports for PC (downlink) connection. 10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af). 5V DC power port; UL Certified.

Headset Jack Handset Jack

RJ9, supporting EHS (Electronic Hook-Switch) with Plantronics headsets. RJ9.

To setup the GXP2124, follow the steps below:

1. Connect the handset and main phone case with the phone cord.

2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

3. Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet.

4. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the date/time display to show up.

5. Using the phone embedded web server or keypad configuration menu, you can further configure the phone using either a static IP or DHCP.

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SAFETY COMPLIANCES

The GXP2124 complies with FCC/CE and various safety standards. The GXP2124 power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP2124 package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.

WARRANTY

If you purchased your GXP2124 from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification.

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Product Overview

Table 3: GXP2124 Feature Guide

Features GXP2124

LCD Display

Number of Lines

Programmable Speed-dial/BLF Keys

XML Programmable Soft Keys

240x120 pixel backlit graphical LCD, 8 level grayscale

4 lines with 4 SIP accounts

24+4

Table 4: GXP2124 Key Features in a Glance

Features Benefits

Open Standards Compatible

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record, SRV and NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, 802.1x, LLDP, LDAP, TR-069, TLS, SRTP, IPV6

Superb Audio Quality

HD wideband audio, superb full-duplex hands-free speakerphone with advanced acoustic echo cancellation and excellent double-talk performance

Network Interfaces

Dual switched auto-sensing 10/100mbps Network ports with integrated PoE

Feature Rich

Traditional voice features including caller ID, call waiting, hold, transfer, forward, block, auto answer, off-hook dial

Advanced Features

Multi-line support with dual-color LED, multi-party conferencing, line extension interface, large backlit graphic LCD, 4 navigation keys, dedicated buttons for send/redial, speakerphone, headset, transfer, conference (for up to 5 parties), mute, message, phonebook and volume, large phonebook (up to 2000 contacts) and call history (up to 500 records)

Advanced Functionality

Customized downloadable ring-tones, multi-language support, LCD content customization via XML, XML application, built-in personalized application service (e.g., local weather, stock, currency and etc.), adjustable positioning angles, wall mountable, Automatic provisioning using TR-069 or encrypted XML configuration file, TLS/SRTP/HTTPS for advanced security protection, 802.1x for media access control

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Table 5: GXP2124 Hardware Specifications

GXP2124

LAN Interface (Ethernet ports)

Graphic LCD Display

Expansion Module Support

Headset Jack

Call Appearance LED

Power over Ethernet

Universal Switching

Power Adaptor

Dimension

Weight

Temperature

Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with auto detection

240x120 pixel No

RJ9, supporting EHS (Electronic Hook-Switch) with Plantronics headsets

Dual color (green/red)

IEEE 802.3af standard

Input: 100-240VAC 50-60 Hz Output: +5VDC, 800mA, UL certified

222mm(W) x 210mm(L) x 93mm(H)

Unit weight: 0.98KG; Package weight: 1.63KG 32 –104° F/ 0 – 40°C

Humidity

Compliance

10% – 90% (non-condensing) FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-

3-2, EN61000-3-3, EN 60950-1; AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS; UL 60950 (power adapter)

Table 6: GXP2124 Technical Specifications

GXP2124

Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP,

ICMP, DNS (A record, SRV and NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, 802.1x, LLDP, LDAP, TR-069, TLS, SRTP, IPV6

Network Interfaces

Graphic Display

Dual switched 10/100Mbps ports with integrated PoE Backlit 240x120 graphic LCD display with up to 8 level grayscale

Feature Keys 4 line keys with up to 4 SIP accounts, 4 XML programmable context

sensitive soft keys, 24+4 speed-dial/BLF extension keys with dual-color LED, 5 navigation/menu Keys, 9 dedicated function keys for: MUTE, PHONEBOOK, MESSAGE (with LED Indicator), HEADSET, TRANSFER, CONFERENCE, SEND/REDIAL, SPEAKERPHONE, VOLUME

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Voice Codec Support for G.723.1, G.729A/B, G.711u/a-law, G.726, G.722 (wideband),

and iLBC, in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Telephony Features Hold, transfer, forward, 5-way conference, busy-lamp-field (BLF), call park,

pickup, shared-call-appearance (SCA)/bridged-line-appearance (BLA), downloadable phone book (XML, LDAP, up to 2,000 items), call waiting, call log (up to 500 records), XML customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server redundancy and fail-over

HD Audio

Headset Jack

Base Stand

Wall Mountable

QoS

Yes, both on handset and speakerphone RJ9, supporting EHS (Electronic Hook-Switch ) with Plantronics headsets Yes, allow 2-angel positions Yes Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security User and administrator level passwords, MD5 and MD5-sess based

authentication, AES based secure configuration file, SRTP, TLS, 802.1x media access control

Multi-language English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,

Chinese, Korean, Japanese

Upgrade/Provisioning Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-

069 or encrypted XML configuration file

Power and Green Energy Efficiency

Universal power adapter included: Input: 100-240VAC 50-60Hz; Output: +5VDC, 800mA; Integrated Power-over-Ethernet (802.3af)

Max power consumption 3W (power adapter) or 3.5W (PoE)

Physical

Dimension: 222mm (W) x 210mm (H) x 93mm (D) Unit weight: 0.98KG Package weight: 1.63KG

Temperature and Humidity 32–104oF / 0–40oC, 10 - 90% (non-condensing)

Package Content

GXP2124 phone, handset with cord, base stand, universal power supply, network cable, Quick Start Guide

Compliance

FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-32, EN61000-3-3, EN 60950-1; AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS; UL 60950 (power adapter)

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Using the GXP2124 SIP Enterprise Phone

ETTING FAMILIAR WITH THE LCD

GXP2124 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen).

Table 7: LCD Display Definition

Display Definition

DATE AND TIME

LOGO

NETWORK STATUS

LINE STATUS INDICATOR

SOFTKEYS - Idle Screen

Displays the current date and time. Can be synchronized with Internet time servers.

Displays company logo name. This logo name can be customized via xml screen customization.

Displays the status of the phone and network. It will indicate whether the network is down or running (IP address).

Displays the name of the account that is in use. Select another account by pressing the LINE key on the left side.

 SwitchSCR

Press this button to toggle between different idle screens: default idle screen, weather information, stock information and currency information.

 ForwardAll

Unconditionally forward the phone line (account 1) to another phone.

 MissedCalls

This option shows up unanswered calls to this phone.

 Redial

Redial the last dialed number in idle screen when there is existed call log.

 EndCall

Hang up phone when dialing out or talking.

 RefreshStock

Refresh the stock information when stock is enabled.

 ReverseCur

Display the currency information in reverse order.

 RefreshCur

Refresh the currency information when currency is enabled.

Note: If XML application is used, the softkey for XML application will show up in idle screen as configured.

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SOFTKEYS - Call Screen

The softkeys are context sensitive and will change depending on the status of the phone.

 Redial

Redial the last dialed number after offhook when there is existed call log.

 Dial

Dial the call out after offhook and entering the number.

 Hold

Put the current active call on hold.

 AnswerCall

Answer the incoming call when the phone is ringing.

 RejectCall

Reject the incoming call when the phone is ringing.

 EndCall

End the active call.

 Transfer

Transfer softkey will show up after pressing TRAN button and entering transfer target number. Press Transfer softkey to do blind transfer.



 Split

In auto-attended transfer mode, after establishing the second call, press Split to quit transfer and go back to normal talking status.



 ConfCall

Conference the active calls.

 ReConf

Re-establish the conference among the calls on hold.

Call Parking:

Please refer to GXE5024/5028 Online User Manual for more

SPECIAL SOFTKEYS (Only When Integrated with GXE5024/5028)

information.

 CallPark

When a GXP2124 dials out, the Call Park softkey will display on screen. To park the call, press the “Call Park” button.

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 PickUp

When another GXP2124 goes off-hook, the Call Pickup softkey will display on screen. To pick up the parked call, press the “Call Pickup” button.

Call Queue:

Please refer to GXE5024/5028 Online User Manual for more information.

 SignIn

Press this button to sign in to the call queue. Agent will be prompted in the LCD display to select the call queue to join. Press “menu” button on keypad to select “ok”. Once the agent completely signs in, the agent will be brought back to the main screen.

 SignOut

Press this button to sign out of the call queue. Press “menu” button on keypad to select “ok”. This will be displayed once the agent is signed in to the call queue.

STATUS ICON

Table 8: LCD Icons

Icon Definition

DND (idle): ON when “Do Not Disturb” is activated in idle screen. Forward All: All incoming calls will be forwarded to the configured number. Forward on Busy: Calls will be forwarded when phone is busy. Forward on No Answer: Calls will be forwarded if the phone does not answer.

Forward All and No Answer: Calls will be forwarded if Forward All and Forward on No Answer are enabled.

Keypad Locked: ON when the keypad is locked.

Enter Keypad Unlock Password Voice Mail: ON when there are new voice messages.

Shows the status of the phone, using icons as shown in the next table.

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Instant Message: ON when there are new instant messages.

Voice Mail and Instant Message: ON when there are both new voice messages and new instant messages.

Network Status: Network is down. Missed Call Icon: Indicates missed call(s).

Save Call Record: Indicates phone system writing the call records into the flash. It might

take 10 to 20 seconds to finish the process. The saving interval can be configured under GXP2124 web GUI->Basic settings: Call History Flash Writing.

Waiting For Response: Please wait for the phone system to response before the keypad entry.

Handset Mode

Speaker Mode

Headset Mode Calling out: Phone is calling out.

Calling in: Phone is ringing with incoming call. Incoming Call: The current call is an incoming call. Outgoing Call: The current call is an outgoing call.

Table 9: GXP2124 Keypad Buttons

Keypad Button Definition

LINE KEYS

Call Failed: Fail to establish call.

SRTP: SRTP is used during the call.

MUTE

Call On Hold

Call Active

Conference Call Core dump: Core dump available under web GUI->Status page.

Line keys with LED, can be configured to 4 different SIP profiles. SEND/REDIAL; Enable/Disable handset mode. Transfer an ACTIVE call to another number.

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0 – 9, *, #

Press CONF button to connect Calling/Called party into conference.

Mute an active call.

Press HEADSET key to answer/hang up phone calls while using headset. It also allows user to toggle between headset and speaker.

Enter to retrieve voice mails. Brings phonebook on screen. Enable/Disable hands-free speaker. Volume up or down. Menu/OK key in the center of the navigation keys. Press to enter menu

when phone is in idle. Use it as OK key in keypad configuration. Navigation keys “Up” “Down” “Left” and “Right”.

 Press to navigate in menu options.  During the call, press “Up” “Down” to adjust volume.

Standard phone keypad; press # key to send call; press * key to for IVR functions.

Multi Purpose Keys

24 MPKs on the right side of the phone and 4 MPKs on the right side of the LCD (for BLF, Speed dial and etc).

MAKING PHONE CALLS

Handset, Speakerphone and Headset Mode

The GXP2124 allows you to make phone calls via handset, speakerphone, or headset mode. During the active calls the user can switch between the handset and the speaker by pressing the speaker key; or switch between the handset and headset by pressing the headset key. For headsets to operate, the user must plug the headset to an RJ9 port on the phone, which allows the user to pick-up, speak, or hang-up calls.

Multiple SIP Accounts and Lines

GXP2124 can support up to 4 independent SIP accounts. Each account is capable of independent SIP server, user and NAT settings. Each of the line buttons is “virtually” mapped to an individual SIP account. The name of each account is conveniently printed next to its corresponding button. In off-hook state, select an idle line and the name of the account (as configured in the web interface) is displayed on the LCD and a dial tone is heard.

For example: Configure ACCOUNT 1 and ACCOUNT 2 with Account Name as “VoIP 1”, “VoIP 2”, respectively and ensure that they are active and registered. When LINE1 is pressed, you will hear a dial tone and see “VoIP 1” on the LCD display; when LINE2 is pressed, you will hear a dial tone and see “VoIP 2” on the LCD display.

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To make a call, select the line you wish to use. The corresponding LINE LED will light up in green. User can switch lines before dialing any number by pressing the same LINE button one or more times. If you continue to press a LINE button, the selected account will circulate among the registered accounts.

For example: when LINE1 is pressed, the LCD displays “VoIP 1”; If LINE1 is pressed twice, the LCD displays “VoIP 2” and the subsequent call will be made through SIP account 2.

Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use, the GXP2124 will flash the next available LINE in red.

Completing Calls

There are six ways to complete a call:

1. D

IAL: To make a phone call.

 When the phone is onhook, enter the number and press SEND key to use account 1 to dial

out. OR,

 Take Handset/SPEAKER/Headset off-hook

or press an available LINE key (activates speakerphone).

 The line will have a dial tone and the primary line (LINE1) LED is red.

If you wish, select another LINE key (alternative SIP account).

 Enter the phone number.  Press the SEND key

or press the “DIAL” softkey.

EDIAL: To redial the last dialed phone number.

2. R When redialing the phone will use the same SIP account as was used for the last call. Thus, when the third SIP account was made for the last call/call attempt, the phone will use the third account to redial.

 When the phone is onhook, press SEND key directly to redial. OR,  Take Handset/SPEAKER/Headset off-hook or

press an available LINE key (activates speakerphone), the corresponding LED will be red.

 Press the SEND button

or press the REDIAL softkey.

SING CALL HISTORY: To call a phone number in Call History.

3. U When using the call history, the phone will use the same SIP account as was used for the last call/call attempt. Thus, when returning a call made to the third SIP account, the phone will use the third SIP account return the call.

 Press the MENU button to bring up the Main Menu.  Select Call History and then “Answered Calls” “Dialed Calls”, “Missed Calls” “Transferred

Calls” or “Forwarded Calls” depending on what your needs.

 Select phone number using the arrow keys.  Press DIAL softkey to dial.

SING THE PHONEBOOK: To call a phone number from Phonebook

4. U Each entry in the phonebook can be attached to an individual SIP account. The phone will use that SIP account to make the phone call.

 Press PHONEBOOK key to bring up the phonebook.  Select phonebook entry using the arrow keys.  Press DIAL softkey to dial.

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AGING/INTERCOM:

5. P The paging/intercom function can only be used if the SERVER/PBX supports this feature and both the phones and PBX are correctly configured.

 Take the Handset/SPEAKER/Headset off-hook, or press LINE key.  Press MENU/OK key to toggle from "Dialing" to "Paging".  Dial the phone number you want to Page/Intercom  Press SEND key.

IA CALL RETURN: On the GXP2124, the Multiple Purpose Key (programmable hard key) has to be

6. V configured as Call Return under Web GUI->Basic Settings configuration. No user name and user ID has to be set on the Multiple Purpose Key for Call Return. After pressing the Call Return key, the last answered number will be dialed out.

 Take handset off hook.  Press the configured Call Return key.

NOTE:

 Dial-tone and dialed number display occurs after the handset is off-hook and the line key is selected.

The phone waits 4 seconds (by default; No key Entry Timeout) before sending and initiating the call. Press the “SEND” or “#” button to override the 4 second delay.

Speed Dial

The Multi Purpose Key buttons, located on the right-hand-side of the phone, can be configured for speed dial. Press the speed dial button to automatically call the assigned extension.

If “Speed Dial Via Active Account” is selected instead of “Speed Dial” on that Multi Purpose Key, it will act just like speed dial but based on the current active account. For instance, if the phone is offhook and account 4 is active, by pressing this key it will call the configured speed dial number using account 4.

Making Calls using IP Addresses

Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy. VoIP c alls can be made between two phones if:

 Both phones have public IP addresses, or  Both phones are on a same LAN/VPN using private or public IP addresses, or  Both phones can be connected through a router using public or private IP addresses (with necessary

port forwarding or DMZ).

To make a direct IP call, please follow these steps:

1. Press MENU button to bring up MAIN MENU.

2. Select “Direct IP Call” using the arrow-keys.

3. Press OK to select.

4. Input the 12-digit target IP address, for IPv4. (Please see example below)

5. Press OK softkey to initiate call.

For example: If the target IP address is 192.168.1.60 and the port is 5062 (e.g. 192.168.1.60:5062), input the following: 192*168*1*60#5062 - The “ * ” key represent the dot“.” ; The “#” key represent colon “:”. Press OK to dial out.

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+ 35 hidden pages

Grandstream Networks GXP2124 User Manual

TABLE OF CONTENTS

TABLE OF FIGURES

TABLE OF TABLES

GUI INTERFACE EXAMPLES

Welcome

Installation

EQUIPMENT PACKAGING

SAFETY COMPLIANCES

WARRANTY

Product Overview

Using the GXP2124 SIP Enterprise Phone

MAKING PHONE CALLS

Handset, Speakerphone and Headset Mode

Multiple SIP Accounts and Lines

Completing Calls

Speed Dial

Making Calls using IP Addresses