Grandstream Networks, Inc.
GXP1760 & GXP1780/82 - Small Business IP Phones
Administration Guide
GXP17xx Administration Guide
COPYRIGHT
©2016 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose
without the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.
GXP17xx Administration Guide
GNU GPL INFORMATION
GXP1760/GXP1780/GXP1782 firmware contains third-party software licensed under the GNU General
Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the
GNU General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download.
GXP17xx Administration Guide
Table of Contents
CHANGE LOG ................................................................................................................ 6
Firmware Version 1.0.0.1 ....................................................................................................................... 6
GUI INTERFACE EXAMPLES ........................................................................................ 7
WELCOME ..................................................................................................................... 8
PRODUCT OVERVIEW .................................................................................................. 9
Feature Highlights .................................................................................................................................. 9
GXP1760 Technical Specifications ........................................................................................................ 9
GXP1780/GXP1782 Technical Specifications ..................................................................................... 11
CONFIGURATION GUIDE ............................................................................................ 13
Configuration Via Keypad .................................................................................................................... 13
Configuration Via Web Browser ........................................................................................................... 19
Definitions ............................................................................................................................................ 20
Status Page Definitions ................................................................................................................ 20
Accounts Page Definitions ............................................................................................................ 21
Settings Page Definitions ............................................................................................................. 32
Network Page Definitions ............................................................................................................. 47
Maintenance Page Definitions ...................................................................................................... 49
Phonebook Page Definitions ........................................................................................................ 53
Blf Led Patterns ................................................................................................................................... 56
NAT Settings ........................................................................................................................................ 57
Weather Update ................................................................................................................................... 58
Editing Contacts and Click-To -Dial ...................................................................................................... 59
Wallpaper ............................................................................................................................................. 60
Saving The Configuration Changes ..................................................................................................... 61
Rebooting from Remote Locations ...................................................................................................... 62
Packet Capture .................................................................................................................................... 62
Multicast Paging ................................................................................................................................... 64
Configuring event list Blf ...................................................................................................................... 64
UPGRADING AND PROVISIONING ............................................................................ 65
Upgrade Via Keypad Menu .................................................................................................................. 65
GXP17xx Administration Guide
Shortcut of Upgrade and Provision Via Keypad Menu ........................................................................ 65
Upgrade Via Web GUI ......................................................................................................................... 66
No Local TFTP/HTTP Servers ............................................................................................................. 66
Configuration File Download ................................................................................................................ 67
RESTORE FACTORY DEFAULT SETTINGS ............................................................... 69
EXPERIENCING GXP1760/GXP1780/GXP1782 .......................................................... 71
GXP17xx Administration Guide
Table of Tables
Table 1: GXP1760/GXP1780/GXP1780 Features in a Glance ..................................................................... 9
Table 2: GXP1760 Technical Specifications .................................................................................................. 9
Table 3: GXP1780/GXP1782 Technical Specifications ............................................................................... 11
Table 4: CONFIGURATION MENU ............................................................................................................. 13
Table 5: Status Page Definitions ................................................................................................................. 20
Table 6: Account Page Definitions .............................................................................................................. 21
Table 7: Settings Page Definitions .............................................................................................................. 32
Table 8: Network Page Definitions .............................................................................................................. 47
Table 9: Maintenance Page Definitions ....................................................................................................... 49
Table 10: Phonebook Page Definitions ....................................................................................................... 53
Table 11: BLF LED Patterns ........................................................................................................................ 56
Table of Figures
Figure 1: Keypad MENU Configuration ....................................................................................................... 18
Figure 2: Web Service ................................................................................................................................. 58
Figure 3: Web GUI - Phonebook->Contacts ............................................................................................... 60
Figure 4: Click-to-Dial .................................................................................................................................. 60
Figure 5: Download Wallpaper from Server ................................................................................................ 61
Figure 6: Upload Selected Wallpaper to Phone .......................................................................................... 61
Figure 7: Packet Capture in Idle ................................................................................................................. 62
Figure 8: Capture to USB Drive .................................................................................................................. 63
Figure 9: Capture to Internal Storage ......................................................................................................... 63
GXP17xx Administration Guide
CHANGE LOG
This section documents significant changes from previous versions of administration guide for
GXP1760/GXP1780/GXP1782. Only major new features or major document updates are listed here. Minor
updates for corrections or editing are not documented here.
Firmware Version 1.0.0.1
This is the initial version for GXP1760/GXP1780/GXP1782
GXP17xx Administration Guide
GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/17xx_web_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Pages
3. Screenshots of Profiles Pages
4. Screenshots of DECT Pages
5. Screenshots of Phonebook Pages
6. Screenshots of Settings Pages
7. Screenshots of Maintenance Pages
GXP17xx Administration Guide
WELCOME
Thank you for purchasing Grandstream Small Business IP phone GXP1760/GXP1780/GXP1782
Enterprise IP Phone. GXP17xx series is a next generation small –to –medium business IP phone. The
GXP1760 features 6 dual-color line keys with 3 SIP accounts, 4 XML programmable context-sensitive soft
keys, 200 x 80-pixel backlit LCD display; the GXP1780/GXP1782 supports 8 dual-color lines with 4 SIP
account, 4XML programmable keys, 200 x 80-pixel backlight LCD display; The
GXP1760/GXP1780/GXP1782 contains dual network ports with PoE, EHS (Electronic Hook-Switch) with
Plantronics headsets, superb full-duplex hands-free speakerphone with advanced acoustic echo
cancellation, advanced security protection for privacy, and compatible with Grandstream UCM Features. It
is a perfect choice for small-to-medium businesses looking for a high quality, feature rich IP phone with
affordable cost
GXP17xx Administration Guide
PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the GXP1760 & GXP1780/82:
Table 1: GXP1760/GXP1780/GXP1780 Features in a Glance
6 lines
200*80-pixel backlit LCD display
4 XML programmable soft keys
9 Dedicated function Keys
4-way conference
8 lines
200*80-pixel backlit LCD display
4 XML programmable soft keys
9 Dedicated function Keys
5-way conference
GXP1760 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1760
Table 2: GXP1760 Technical Specifications
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS(A record,
SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP,
TR-069, 802.1x, TLS, SRTP, IPV6
Dual switched auto-sensing 10/100 Mbps Ethernet ports with integrated PoE
200*80 pixel backlit LCD display
GXP17xx Administration Guide
6 line keys with up to 3 SIP accounts, 4 XML programmable context sensitive
softkeys, 5 navigation/menu keys, 11 dedicated function keys for : MESSAGE(with
LED indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET,
MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Support for G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723, ILBC,
in-band and out-of-band DTMF(in audio, RFC2833, SIP INFO)
RJ9 headset jack (allowing EHS with Plantronics headsets),
Hold, transfer, forward, 4-way conference, call park, call pickup,
shared-call-appearance(SCA)/bridged-line-appearance(BLA), downloadable
phonebook(XML, LDAP, up to 2000 items), call waiting, call log(up to 500 records),
XML customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible
dial plan, hot desking, personalized music ringtones and music on hold, server
redundancy and fail-over
Yes, HD handset and speakerphone with support for wideband audio
Yes, 2 angle positions available, Wall Mountable(optional)
Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese
Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or
AES encrypted XML configuration file.
Power & Green
Energy Efficiency
Universal power adapter included: Input:100-240V; Output: +5V, 1A ;
Integrated Power-over-Ethernet(802.3af)
Max power consumption : 5W
Dimension: 231mm(W) x 167mm(L) x 86mm(H)
Unit weight: 0.925kg.
Package weight: 1.55kg
Operation: 0°C to 40°C
Storage: -10°C to 60°C
Humidity: 10% to 90% Non-condensing
GXP1760 phone, handset with cord, base stand, universal power supply, network
cable, Quick Installation Guide, GPL license
FCC: Part 15 (CFR 47) Class B
CE: EN55022 Class B; EN55024 Class B; EN61000-3-2; EN61000-3-3;
EN60950-1
RCM: AS/ACIF S004; AS/NZS CISPR22/24; ASs/NZS 60950.1
GXP17xx Administration Guide
GXP1780/GXP1782 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1780/GXP1782
Table 3: GXP1780/GXP1782 Technical Specifications
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS(A record,
SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP,
TR-069, 802.1x, TLS, SRTP, IPV6
Dual switched Ethernet ports with integrated PoE. Auto-sensing 10/100Mbps
(GXP1780), 10/100/1000Mbps (GXP1782)
200*80 pixel backlit LCD display
8 line keys with up to 4 SIP accounts, 4 XML programmable context sensitive
softkeys, 5 navigation/menu keys, 11 dedicated function keys for : MESSAGE(with
LED indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET,
MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Support for G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723, ILBC,
in-band and out-of-band DTMF(in audio, RFC2833, SIP INFO)
RJ9 headset jack (allowing EHS with Plantronics headsets),
Hold, transfer, forward, 5-way conference, call park, call pickup,
shared-call-appearance(SCA)/bridged-line-appearance(BLA), downloadable
phonebook(XML, LDAP, up to 2000 items), call waiting, call log(up to 500 records),
XML customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible
dial plan, hot desking, personalized music ringtones and music on hold, server
redundancy and fail-over
Yes, HD handset and speakerphone with support for wideband audio
Yes, 2 angle positions available, Wall Mountable(optional)
Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese
Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or
AES encrypted XML configuration file.
Power & Green
Energy Efficiency
Universal power adapter included: Input:100-240V; Output: +5V, 1A ;
Integrated Power-over-Ethernet(802.3af)
Max power consumption : 5W
Dimension: 231mm(W) x 167mm(L) x 86mm(H)
Unit weight: 0.925kg.
Package weight: 1.55kg
GXP17xx Administration Guide
Operation: 0°C to 40°C
Storage: -10°C to 60°C
Humidity: 10% to 90% Non-condensing
GXP1780/GXP1782 phone, handset with cord, base stand, universal power
supply, network cable, Quick Installation Guide, GPL license
FCC: Part 15 (CFR 47) Class B
CE: EN55022 Class B; EN55024 Class B; EN61000-3-2; EN61000-3-3;
EN60950-1
RCM: AS/ACIF S004; AS/NZS CISPR22/24; ASs/NZS 60950.1
GXP17xx Administration Guide
CONFIGURATION GUIDE
The GXP1760/ GXP1780/ GXP1782 can be configured via two ways:
LCD Configuration Menu using the phone's keypad;
Web GUI embedded on the phone using PC's web browser.
Configuration Via Keypad
To configure the LCD menu using phone's keypad, follow the instructions below:
Enter MENU options. When the phone is in idle, press the round MENU button to enter the
configuration menu;
Navigate in the menu options. Press the arrow keys up/down/left/right to navigate in the menu
options;
Enter/Confirm selection. Press the round MENU button or “Select” soft key to enter the selected
option;
Exit. Press “Exit” soft key to exit to the previous menu;
Return to Home page.
In the Main menu, press Home soft key to return home screen;
In sub menu, press and hold “Exit” soft key until the Exit soft key changes to Home soft key, then
release the soft key.
The phone automatically exits MENU mode with an incoming call, when the phone is off hook or the
MENU mode if left idle for more than 60 seconds.
When the phone is in idle, pressing the UP navigation key can see phone’s IP address.
The MENU options are listed in the following table.
Table 4: CONFIGURATION MENU
Displays Local call logs:
All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls
Displays account status, network status, software version number and Hardware
Account status.
Network status.
Press to enter the sub menu for MAC address, IP setting information
(DHCP/Static IP/PPPoE), IPv4 address, IPv6 address, Subnet Mask, Gateway
and DNS server.
GXP17xx Administration Guide
System Information
Press to enter the sub menu for Hardware version, P/N number. Boot, Core,
Base, Prog version and IP Geographic Information.
Contacts sub menu includes the following options:
Local Phonebook
Local Group
LDAP Directory
Contacts sub menu is for Local Phonebook, Local Group, LDAP Directory and
Broadsoft Phonebooks. User could configure phonebooks/groups/LDAP options
here, download phonebook XML to the phone and search phonebook/LDAP
directory.
Message sub menu include the following options:
Instant Message
Displays received instant messages;
Voice Mails
Displays voicemail message information in the format below: new
messages/all messages (urgent messages/all urgent messages).
Preference sub menu includes the following options:
Do Not Disturb
Enables/disables Do Not Disturb on the phone.
Star Key Lock
Turns on/off keypad lock feature and configures keypad lock password. The
default keypad lock password is null. If user enabled Star Key lock without
configuring password, user can unlock keypad by holding * key 4 seconds and
pressing “OK” button.
Sounds
o Ring Tone
Configures different ring tones for incoming call.
o Ring Volume
Adjusts ring volume by pressing left/right arrow key.
Appearance
o Active LCD Brightness
Adjusts active LCD brightness by pressing left/right arrow key
o Idle LCD Brightness
GXP17xx Administration Guide
Adjusts idle LCD brightness by pressing left/right arrow key
o Screensaver
Enable/Disable Screensaver
o Screensaver Timeout
Configures the minutes of idle before the screensaver activates.
Valid range is 3 to 6.
Language and Input
o Display Language
Selects the language to be displayed on the phone's LCD. Users
could select Automatic for local language based on IP location if
available. By default, it is Auto.
o Default Input Selection
Selects the Input mode from Multi-Tap and Shiftable. By default,
it is Multi-Tap.
Multi-Tap: User may tap the same key multiple times to switch to
the desired character.
Shiftable: After pressing the number button, user will see the IDs
of the characters that matching to the button. User can select the
desired character by entering the corresponding ID on keypad.
Date Time
o Allow DHCP Option 42 to override NTP server
o Allow DHCP Option 2 to override Time Zone setting
o Time Settings
It is used to configure date and time on the phone.
Search Mode
Specifies the phonebook search mode to QuickMatch or ExactMatch. By
default, it is QuickMatch.
Phone sub menu includes the following options:
SIP
Configures SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID, SIP
Password, SIP Transport and Audio information to register SIP account on the
phone.
Call Features
Configures call forward features for Forward All, Forward Busy, Forward No
Answer and No Answer Timeout.
GXP17xx Administration Guide
System sub menu includes the following options:
Network
o IP Setting
Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE
account ID and password; Configures static IP address, Netmask,
Gateway, DNS Server 1 and DNS Server 2.
o 802.1X
Enables/Disables 802.1X mode; Configures 802.1x identity and
MD5 password.
o Layer 2 QoS
Configures 802.1Q/VLAN Tag and priority value. Select “Reset
Vlan Config” to reset VLAN configuration.
Upgrade
o Firmware Server
Configures firmware server for upgrading the phone.
o Config Server
Configures config server for provisioning the phone.
o Upgrade Via
Specifies upgrade/provisioning via TFTP/HTTP/HTTPS.
o Start Provison
Starts Provision immediately.
Language Download
o Auto Language Download
o Language Download
Factory Functions
o Diagnostic Mode
All LEDs will light up. All keys’ name will display in red on LCD
screen before diagnosing. Press any key on the keypad to
diagnose the key’s function. When done, the key’s name will
display in blue on LCD. Lift and put back the handset to exit
diagnostic mode.
o Audio Loopback
Speak to the phone using speaker/handset/headset. If you can
hear your voice, your audio is working fine. Press “Exit” soft key to
exit audio loopback mode.
o LCD on/off
GXP17xx Administration Guide
Selects this option to turn off LCD. Press any button to turn on
LCD.
o LCD Diagnostic
Enters this option and press Left/Right Navigation key to do LCD
Diagnostic. Press “Exit” soft key to quite.
o Certificate Verification
This is used to validate certificate chain for the server’s certificate.
UCM Detect
Detect/connect UCM server to process auto-provision. Manually input the
IP and port of the UCM server phone wants to bind with; Or select from the
available UCM server in network.
Operations
o Factory Reset
It is used to restore the phone to factory default settings.
GXP17xx Administration Guide
The following picture shows the keypad MENU configuration flow:
Figure 1: Keypad MENU Configuration
Status
Contacts
Messages
Preference
Phone
System
Upgrade
Language Download
Factory Functions
UCM Detect
Local Group
LDAP Directory
Forward Call
Ring Tone
Ring Volume
LCD Contrast
LCD Brightness
Download SCR XML
Erase Custom SCR
Display Language
Date and Time
Instant Messages
Voice Mails
Idle LCD Brightness
Screensaver
Config Server
Upgrade via
Ipv4 settings
DHCP settings
PPPoE Settings
Static IP Settings
802.1x
Layer 2 QoS
PC Port Settings
IPv6 settings
Audio Loopback
LCD on/off
LCD Diagnostic
Local Call Log
Broadsoft Call Log
Display Language
Default Input Selection
GXP17xx Administration Guide
Configuration Via Web Browser
The GXP1760/GXP1780/GXP1782 embedded Web server responds to HTTP/HTTPS GET/POST
requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as
Google Chrome, Mozilla Firefox and Microsoft’s IE.
To access the Web GUI:
1. Connect the computer to the same network as the phone;
2. Make sure the phone is turned on and shows its IP address. You may check the IP address by
pressing Up arrow button when phone is at idle state;
3. Open a Web browser on your computer;
4. Enter the phone’s IP address in the address bar of the browser;
5. Enter the administrator’s login and password to access the Web Configuration Menu.
Note:
The computer has to be connected to the same sub-network as the phone. This can be easily done by
connecting the computer to the same hub or switch as the phone connected to. In absence of a
hub/switch (or free ports on the hub/switch), please connect the computer directly to the PC port on the
back of the phone;
If the phone is properly connected to a working Internet connection, the IP address of the phone will
display in MENU->Status->Network Status. This address has the format: xxx.xxx.xxx.xxx, where xxx
stands for a number from 0-255. Users will need this number to access the Web GUI. For example, if
the phone has IP address 192.168.40.154, please enter "http://192.168.40.154" in the address bar of
the browser;
There are two default passwords for the login page:
Only Status and Maintenance
The password is case sensitive with maximum length of 25 characters.
When changing any settings, always SUBMIT them by pressing the "Save" or "Save and Apply" button
on the bottom of the page. If the change is saved only but not applied, after making all the changes,
click on the "APPLY" button on top of the page to submit. After submitting the changes in all the Web
GUI pages, reboot the phone to have the changes take effect if necessary (All the options under
"Accounts" page and "Phonebook" page do not require reboot. Most of the options under "Settings"
page do not require reboot).
GXP17xx Administration Guide
Definitions
This section describes the options in the phone's Web GUI. As mentioned, you can log in as an
administrator or an end user.
Status: Displays the Account status, Network status, and System Info of the phone;
Account: To configure the SIP account;
Settings: To configure call features, ring tone, audio control, LCD display, date and time, Web
services, XML applications, programmable keys and etc.;
Network: To configure network settings;
Maintenance: To configure web access, upgrading and provisioning, syslog, language settings,
TR-069, security and etc.;
Phonebook: To manage Phonebook and LDAP.
Status Page Definitions
Table 5: Status Page Definitions
Account index.
For GXP1760: up to 3 SIP accounts
For GXP1780: up to 4 SIP accounts
For GXP1782: up to 4 SIP accounts
Displays the configured SIP User ID for the account.
Displays the configured SIP Server address, URL or IP address, and port of
the SIP server.
Displays SIP registration status for the SIP account, it will display Yes/No with
Green/Red background.
Global unique ID of device, in HEX format. The MAC address will be used for
provisioning and can be found on the label coming with original box and on the
label located on the back of the device.
Configured address type: DHCP, Static IP or PPPoE.
Displays the IPv4 address obtained on the phone.
Displays the IPv6 address obtained on the phone.
Displays the subnet mask obtained on the phone.
Displays the gateway address obtained on the phone.
Displays the DNS server address 1 obtained on the phone.
Displays the DNS server address 2 obtained on the phone.
GXP17xx Administration Guide
Displays the type of NAT connection used by the phone.
Displays the status of NAT connection for each account on the phone.
Product model of the phone.
Boot: boot version number;
Core: core version number;
Base: base version number;
Prog: program version number. This is the main firmware release number,
which is always used for identifying the software system of the phone;
Locale: locale version number;
Recovery: recovery version number.
IP Geographic
Information
City: displaying phone location;
Language: displaying language;
Time Zone: displaying time zone;
System up time since the last reboot.
Current system time on the phone system.
GUI and Phone service status.
Core dump file that could be downloaded for troubleshooting purpose.
Accounts Page Definitions
Table 6: Account Page Definitions
Account x General Settings
Indicates whether the account is active. The default setting is "Yes".
Configures the name associated with each account to be displayed on the
LCD.
Specifies the URL or IP address, and port of the SIP server. This should be
provided by VoIP service providers (ITSP).
Specifies the URL or IP address, and port of the SIP server. This will be used
when the primary SIP server fails.
Configures the IP address or the domain name of the primary outbound
proxy, media gateway or session border controller. It's used by the phone for
firewall or NAT penetration in different network environments. If a symmetric
NAT is detected, STUN will not work and only an outbound proxy can provide
a solution