Grandstream Networks GXP1760W User Manual

Product name:IP phone

Model name:GXP1760W

Brand name:Grandstream

Grandstream Networks, Inc.

GXP1760W

Administration Guide

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transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without

the express written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this guide is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.

in the United States, Europe and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with devices as it may cause damage to the products and void the manufacturer warranty.

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GNU GPL INFORMATION

GXP1760W firmware contains third-party software licensed under the GNU General Public License (GPL).

Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public

License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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Table of Contents

CHANGE LOG ................................................................................................................ 6

Firmware Version 1.0.0.93 ..................................................................................................................... 6

GUI INTERFACE EXAMPLES ........................................................................................ 7

WELCOME ..................................................................................................................... 8

PRODUCT OVERVIEW .................................................................................................. 9

Feature Highlights .................................................................................................................................. 9

GXP1760W Technical Specifications ................................................................................................... 10

CONFIGURATION GUIDE ............................................................................................ 12

Configuration via Keypad ..................................................................................................................... 12

Configuration via Web Browser ........................................................................................................... 18

Definitions ............................................................................................................................................ 19

Status Page Definitions ................................................................................................................ 19

Accounts Page Definitions ............................................................................................................ 20

Settings Page Definitions ............................................................................................................. 31

Network Page Definitions ............................................................................................................. 42

Maintenance Page Definitions ...................................................................................................... 44

Phonebook Page Definitions ........................................................................................................ 48

Connecting the GXP1760W to WiFi .................................................................................................... 51

Using the WebGUI ........................................................................................................................ 51

Using the Keypad Menu ............................................................................................................... 52

NAT Settings ........................................................................................................................................ 52

Editing Contacts and Click-To -Dial ...................................................................................................... 53

Saving Configuration Changes ............................................................................................................ 54

Rebooting from Remote Locations ...................................................................................................... 54

Packet Capture .................................................................................................................................... 54

Multicast Paging ................................................................................................................................... 55

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Configuring Eventlist BLF .................................................................................................................... 55

Configuring VPK Keys ......................................................................................................................... 55

Outbound Notification Support ............................................................................................................. 55

UPGRADING AND PROVISIONING ............................................................................ 59

Upgrade via Keypad Menu .................................................................................................................. 59

Upgrade via Web GUI .......................................................................................................................... 59

No Local TFTP/HTTP Servers ............................................................................................................. 60

Configuration File Download ................................................................................................................ 61

RESTORE FACTORY DEFAULT SETTINGS ............................................................... 62

EXPERIENCING THE GXP1760W ............................................................................... 63

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Table of Tables

Table 1: GXP1760W Features at a Glance ................................................................................................... 9

Table 2: GXP1760W Technical Specifications ............................................................................................ 10

Table 3: Configuration Menu ....................................................................................................................... 12

Table 4: Status Page Definitions ................................................................................................................. 19

Table 5: Account Page Definitions .............................................................................................................. 20

Table 6: Settings Page Definitions .............................................................................................................. 31

Table 7: Network Page Definitions .............................................................................................................. 42

Table 8: Maintenance Page Definitions ....................................................................................................... 44

Table 9: Phonebook Page Definitions ......................................................................................................... 48

Table 10: Action URL - Supported Events ................................................................................................... 56

Table 11: Action URL – Supported Dynamic Variables ............................................................................... 57

Table of Figures

Figure 1: Keypad MENU Configuration ....................................................................................................... 17

Figure 2: WiFi Signal Icon on the GXP1760W Main LCD Menu ................................................................. 51

Figure 3: WiFi Signal Icon on the GXP1760W Main LCD Menu ................................................................. 52

Figure 4: Web GUI - PhonebookContacts ............................................................................................... 53

Figure 5: Click-to-Dial .................................................................................................................................. 54

Figure 6: Packet Capture in Idle ................................................................................................................. 54

Figure 7: Action URL Settings Page ............................................................................................................ 56

Figure 8: Action URL Packets ..................................................................................................................... 58

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CHANGE LOG

This section documents significant changes from previous versions of administration guide for GXP1760W.

Only major new features or major document updates are listed here. Minor updates for corrections or editing

are not documented here.

Firmware Version 1.0.0.93

• This is the initial version for GXP1760W.

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GUI INTERFACE EXAMPLES

http://www.grandstream.com/sites/default/files/Resources/gxp17xx_web_gui.zip

1. Screenshots of Login Page.

2. Screenshots of Status Pages.

3. Screenshots of Accounts Pages.

4. Screenshots of Settings Pages.

5. Screenshots of Network Pages.

6. Screenshots of Maintenance Pages.

7. Screenshots of Phonebook Pages.

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WELCOME

Thank you for purchasing Grandstream GXP1760W mid-range Wifi HD IP phones. The GXP1760W is a mid-range Wifi HD IP phone with a new sleek design and moderatecall-volume features. It comes equipped with integrated dual-band WiFi and 6 lines, 3 SIP accounts, 6 dual-color line keys and 4 XML programmable context sensitive soft keys on a 200 x 80 pixel back-lit LCD display screen. For added personalization the GXP1760W features personalized ring tone/ring back tone music and integration with advanced web and

enterprise applications as well as local weather services. It’s also one of the first Grandstream phones to

come equipped with a Kensington Security Slot - one of the most popular anti-theft solutions on the market. The GXP1760W supports the fastest possible connection speeds with dual autosensing 10/100Mbps

network ports as well as automated provisioning features with media access control. This midrange IP phone delivers outstanding performance and design to users worldwide at a budget-friendly price point.

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PRODUCT OVERVIEW

Feature Highlights

The following table contains the major features of the GXP1760W:

Table 1: GXP1760W Features at a Glance

GXP1760W

 6 lines  200*80-pixel backlit LCD display  4 XML programmable Softkeys  8 Dedicated function Keys  5-way conference

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GXP1760W Technical Specifications

The following table defines all the technical specifications including the protocols / standards supported,

voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1760W.

Table 2: GXP1760W Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record,

SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP,

TR-069, 802.1x, TLS, SRTP, IPv6.

Network Interface

Dual switched auto-sensing 10/100 Mbps Ethernet ports with integrated PoE.

WiFi

Yes, integrated dual-band WiFi 802.11 a/b/g/n/ac (2.4Ghz & 5Ghz)

Graphic Display

200*80-pixel backlit LCD display.

Features Keys

6 line keys with up to 3 SIP accounts, 4 XML programmable context sensitive

Softkeys, 5 navigation/menu keys, 8 dedicated function keys for: PHONEBOOK,

TRANSFER, CONFERENCE, HEADSET, MUTE, SEND/REDIAL,

SPEAKERPHONE, VOLUME.

Voice Codecs

Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), G.723, iLBC, in-

band and out-of-band DTMF (in audio, RFC2833, SIP INFO).

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets), USB, and a separate

EHS port reserved for external EHS adapter in the future

Telephony Features

Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call-

appearance (SCA) / bridged-line-appearance (BLA), downloadable phonebook

(XML, LDAP, up to 2000 items), call waiting, call log (up to 500 records), XML

customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial

plan, Hot Desking, personalized music ringtones and music on hold, server

redundancy and fail-over.

HD Audio

Yes, HD handset and speakerphone with support for wideband audio.

Base Stand

Yes, 2 angle positions available. Wall Mount stand sold separately.

QoS

Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS.

Security

User and administrator level passwords, MD5 and MD5-sess based authentication,

256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control,

Kensington Security Slot (Kensington Lock) support

Multi-Language

English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,

Chinese, Korean, Japanese

Upgrade/Provisioning

Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or

AES encrypted XML configuration file.

Power & Green Energy Efficiency

Universal power adapter included, Input: 100-240V, Output +5V, 1A. Integrated Power-over-Ethernet (802.3af). Max power consumption: 5W.

Physical

Dimension: 231mm(W) x 167mm(L) x 86mm(H). Unit weight: 0.925kg.

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Package weight: 1.55kg.

Temperature and Humidity

Operation: 0°C to 40°C. Storage: -10°C to 60°C. Humidity: 10％ to 90% Non-condensing.

Package Content

GXP1760W phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide, GPL license.

Compliance

FCC: Part 15 (CFR 47) Class B. CE: EN55022 Class B, EN55024 Class B, EN61000-3-2, EN61000-3-3, EN60950-1.

RCM: AS/ACIF S004, AS/NZS CISPR22/24, AS/NZS 60950.1

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CONFIGURATION GUIDE

The GXP1760W can be configured via two ways:

• LCD Configuration Menu using the phone's keypad.

• Web GUI embedded on the phone using PC's web browser.

Configuration via Keypad

To configure the LCD menu using phone's keypad, follow the instructions below:

• Enter MENU options: When the phone is in idle, press the round MENU button to enter the

configuration menu.

• Navigate in the menu options: Press the arrow keys up/down/left/right to navigate in the menu options.

• Enter/Confirm selection: Press the round MENU button or “Select” softkey to enter the selected option.

• Back: Press “Back” softkey to exit to the previous menu.

• Return to Home page: In any menu, press “Back” softkey to return to idle screen.

Note: The phone automatically exits MENU mode in these situations: An incoming call, when the phone is

off hook or the MENU mode if left idle for more than 60 seconds. The MENU options are listed in the following table.

Table 3: Configuration Menu

Call History

Call History sub menu includes the following options:

• Local Call Log.

Displays answered calls/dialed calls/missed calls/transferred calls. Press “Clear All” to clear all local call history.

• Broadsoft Call Log.

Displays Broadsoft call logs.

Status

Status sub menu includes the following options:

• Network status.

Displays the MAC address, IP information (DHCP/Static IP/PPPoE), IPv4

address, IPv6 address, Subnet Mask, Gateway and DNS server.

• Account status. Shows the registration status of each account.

• System Status

Displays the hardware version, part number, software version, IP geographic

information and special features.

Phone Book

Phone Book sub menu includes the following options:

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• Local Phonebook

• Local Group

• Broadsoft Phonebook

• LDAP Directory

User may configure phonebooks/groups/LDAP options here, transfer phonebook

XML to the phone, and search phonebook/LDAP directory.

Messages

Message sub menu include the following options:

• Instant Messages

Displays or clears all received instant messages.

• Voice Mails

Displays voicemail message information in the format below: new

messages/all messages (urgent messages/all urgent messages).

Preference

Preference sub menu includes the following options:

• Do Not Disturb

Enables/disables Do Not Disturb on the phone.

• Ring Tone

Configures different ring tones for incoming call.

• Ring Volume

Adjusts ring volume by pressing left/right arrow key.

• LCD Contrast

Adjusts active LCD contrast by pressing left/right arrow key.

• LCD Brightness

Adjusts LCD brightness of idle state and active state by pressing left/right

arrow key.

• Download SCR XML

Triggers the phone to download the XML idle screen file immediately. The

XML idle screen server path and downloading method need to be set up

correctly from Web GUI first.

• Erase Custom SCR

Erases custom XML idle screen previously loaded on the phone. After

erasing it, the phone will show default idle screen.

• Display Language

Selects the language to be displayed on the phone's LCD. Users may select

“Automatic” for local language based on IP location if available. By default, it

is Auto.

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• Date Time

Configures time zone, date and time display format and NTP server on the

phone.

• Security

Configures the available security settings (Config via keypad menu, web

access mode, disable SSH).

• Headset Type

Selects headset types.

• Star Key Lock

Turns on/off keypad lock feature and configures keypad lock password. The

default keypad lock password is null. If user enabled Star Key Lock without

configuring password, user can unlock keypad by holding * key 4 seconds and pressing “OK” button.

Direct IP Call

Makes direct IP call.

Phone

Phone sub menu includes the following options:

• SIP

Configures SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID, SIP

Password, SIP Transport and Audio information to register SIP account on

the phone.

• Call Features

Configures call forward features for Forward All, Forward Busy, Forward No

Answer and No Answer Timeout.

System

System sub menu includes the following options:

• Network

o Internet Protocol

Selects “Prefer IPv4” or “IPv6”.

o IPv4 Settings

Selects IP mode (DHCP/Static IP/PPPoE).

o DHCP Settings

Configures “Host Name (Option 12)” and “Vendor Class ID (Option 60)”.

o PPPoE Settings

Configures PPPoE account ID and password.

o Static IP Settings

Configures static IP address, Netmask, Gateway, DNS Server 1 and DNS Server 2.

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o 802.1X

Enables/Disables 802.1X mode, Configures 802.1x identity and MD5

password.

o Layer 2 QoS

Configures LAN port 802.1Q/VLAN Tag and priority value. Select “Reset

Vlan Config” to reset VLAN configuration on the LAN port.

o PC Port Mode

Selects PC port mode (Enabled/Disabled/Mirrored). Configures PC port

802.1Q/VLAN Tag and priority value.

o OpenVPN® Settings

Enable/Disable OpenVPN®, configure OpenVPN® server and port.

o IPv6 Settings

Selects IPv6 mode, Auto-configured or Statically configured (Full Static

/ Prefix Static).

o WiFi Settings

Enables WiFi and configure WiFi settings to connect to WiFi networks.

• Upgrade

o Firmware Server

Configures firmware server for upgrading the phone.

o Config Server

Configures config server for provisioning the phone.

o Config Upgrade Via

Allows users to choose the provisioning method: TFTP, HTTP or HTTPS

for configuration file download.

o Firmware upgrade via

Allows users to choose the firmware upgrade method: TFTP, HTTP or HTTPS for firmware file download.

• UCM Detect

Detect/connect UCM server to process auto-provision. Manually input

the IP and port of the UCM server phone wants to bind with, or select

from the available UCM server in network.

• Factory Functions

o Audio Loopback

Speak to the phone using speaker/handset/headset. If you can hear

your voice, your audio is working fine. Press “Exit” softkey to exit audio

loopback mode.

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o Diagnostic Mode

All LEDs will light up. Toggle the line keys LED color to green with “#”

and to red with “*”. Press any key on the phone to diagnose the key’s

function. The key’s name will display on the LCD. Press the menu button

or onhook/offhook handset to exit the diagnostic mode.

o Keyboard Diagnostic

All keys’ names will display on LCD screen before diagnosing. Press

each key on the phone to remove it from the list of remaining keys to be

diagnosed. Lift and put back the handset to exit diagnostic mode after all keys have been diagnosed.

o Certificate Verification

This is used to validate certificate chain for the server’s certificate.

• Factory Reset

It is used to restore the phone to factory default settings.

Reboot

Reboots the phone.

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The following diagram shows the keypad MENU configuration flow:

Figure 1: Keypad MENU Configuration

Call History

Status

Phone Book

Messages

Preference

Direct IP Call

Phone

System

Reboot

Network Status

Account Status

System Status

SIP Call Features

Network

Upgrade UCM Detect Factory Functions

Factory Reset

Local Phonebook

Local Group Broadsoft Phonebook

LDAP Directory

Do Not Disturb

Ring Tone Ring Volume

LCD Contrast

LCD Brightness Download SCR XML Erase Custom SCR Display Language Date and Time Security Headset Type

Star key Lock

Instant Messages Voice Mails

NTP Server

DHCP Option42 overrides NTP Time Zone

DHCP Option2 overrides Time Zone

Self-Defined Time Zone Date Display Format Time Display Format Set Current Time Manually

Config via Keypad Menu

Web Access Mode

Disable SSH

Firmware Server

Config Server Config Upgrade Via

Firmware Upgrade via

Internet Protocol

IPv4 settings DHCP settings PPPoE Settings Static IP Settings

802.1x Layer 2 QoS PC Port Settings OpenVPN® IPv6 settings

WiFi settings

Audio Loopback

Diagnostic Mode Keyboard Diagnostic

Certificate Verification

Local Call Log Broadsoft Call Log

Enable/Disable Password

Normal Plantronics EHS

Active Idle

Enable DND Disable DND

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Configuration via Web Browser

The GXP1760W embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML

pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla

Firefox and Microsoft’s IE.

To access the Web GUI:

1. Connect the computer to the same network as the phone.

2. Make sure the phone is turned on and shows its IP address. You may check the IP address by pressing up arrow button when phone is at idle state.

3. Open a Web browser on your computer.

4. Enter the phone’s IP address in the address bar of the browser.

5. Enter the administrator’s login and password to access the Web Configuration Menu.

Notes:

• The computer has to be connected to the same sub-network as the phone. This can be easily done by

connecting the computer to the same hub or switch as the phone connected to. In absence of a

hub/switch (or free ports on the hub/switch), please connect the computer directly to the PC port on the

back of the phone.

• If the phone is properly connected to a working Internet connection, the IP address of the phone will

display in MENUStatusNetwork Status. This address has the format: xxx.xxx.xxx.xxx, where xxx

stands for a number from 0-255. Users will need this number to access the Web GUI. For example, if

the phone has IP address 192.168.40.154, please enter "http://192.168.40.154" in the address bar of

the browser.

• There are two default passwords for the login page:

User Level

Password

Web Pages Allowed

End User Level

123

Only Status and Maintenance

Administrator Level

admin

All pages

The password is case sensitive with maximum length of 25 characters.

• When changing any settings, always SUBMIT them by pressing the "Save" or "Save and Apply" button

on the bottom of the page. If the change is saved only but not applied, after making all the changes,

click on the "APPLY" button on top of the page to submit. After submitting the changes in all the Web

GUI pages, reboot the phone to have the changes take effect if necessary (All the options under

"Accounts" page and "Phonebook" page do not require reboot. Most of the options under "Settings"

page do not require reboot).

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Definitions

This section describes the options in the phone's Web GUI. As mentioned, you can log in as an administrator or an end user.

• Status: Displays the Account status, Network status, and System Info of the phone.

• Account: To configure the SIP account.

• Settings: To configure call features, ring tone, audio control, LCD display, date and time, Web services,

XML applications, programmable keys, etc.

• Network: To configure network and WiFi settings.

• Maintenance: To configure web access, upgrading and provisioning, syslog, language settings, TR-

069, security, etc.

• Phonebook: To manage Phonebook and LDAP.

Status Page Definitions

Table 4: Status Page Definitions

Status  Account Status

Account

Account index. For GXP1760W: up to 3 SIP accounts.

SIP User ID

Displays the configured SIP User ID for the account.

SIP Server

Displays the configured SIP Server address, URL or IP address, and port of the

SIP server.

SIP Registration

Displays SIP registration status for the SIP account, it will display Yes/No with

Green/Red background.

Status  Network Status

MAC Address

Global unique ID of device, in HEX format. The MAC address will be used for

provisioning and can be found on the label coming with original box and on the

label located on the back of the device.

IP Setting

Configured address type: DHCP, Static IP or PPPoE.

IPv4 Address

Displays the IPv4 address obtained on the phone.

IPv6 Address

Displays the IPv6 address obtained on the phone.

OpenVPN® IP

The OpenVPN® IP obtained on the phone.

Subnet Mask

Displays the subnet mask obtained on the phone.

Gateway

Displays the gateway address obtained on the phone.

DNS Server 1

Displays the DNS server address 1 obtained on the phone.

DNS Server 2

Displays the DNS server address 2 obtained on the phone.

PPPoE Link Up

PPPoE connection status.

NAT Type

Displays the type of NAT connection used by the phone.

+ 45 hidden pages