Product name:IP phone
Model name:GXP1760W
Brand name:Grandstream
Grandstream Networks, Inc.
GXP1760W
Administration Guide
GXP1760W Administration Guide
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COPYRIGHT
©2017 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.
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GNU GPL INFORMATION
GXP1760W firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download
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Table of Contents
CHANGE LOG ................................................................................................................ 6
Firmware Version 1.0.0.93 ..................................................................................................................... 6
GUI INTERFACE EXAMPLES ........................................................................................ 7
WELCOME ..................................................................................................................... 8
PRODUCT OVERVIEW .................................................................................................. 9
Feature Highlights .................................................................................................................................. 9
GXP1760W Technical Specifications ................................................................................................... 10
CONFIGURATION GUIDE ............................................................................................ 12
Configuration via Keypad ..................................................................................................................... 12
Configuration via Web Browser ........................................................................................................... 18
Definitions ............................................................................................................................................ 19
Status Page Definitions ................................................................................................................ 19
Accounts Page Definitions ............................................................................................................ 20
Settings Page Definitions ............................................................................................................. 31
Network Page Definitions ............................................................................................................. 42
Maintenance Page Definitions ...................................................................................................... 44
Phonebook Page Definitions ........................................................................................................ 48
Connecting the GXP1760W to WiFi .................................................................................................... 51
Using the WebGUI ........................................................................................................................ 51
Using the Keypad Menu ............................................................................................................... 52
NAT Settings ........................................................................................................................................ 52
Editing Contacts and Click-To -Dial ...................................................................................................... 53
Saving Configuration Changes ............................................................................................................ 54
Rebooting from Remote Locations ...................................................................................................... 54
Packet Capture .................................................................................................................................... 54
Multicast Paging ................................................................................................................................... 55
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Configuring Eventlist BLF .................................................................................................................... 55
Configuring VPK Keys ......................................................................................................................... 55
Outbound Notification Support ............................................................................................................. 55
UPGRADING AND PROVISIONING ............................................................................ 59
Upgrade via Keypad Menu .................................................................................................................. 59
Upgrade via Web GUI .......................................................................................................................... 59
No Local TFTP/HTTP Servers ............................................................................................................. 60
Configuration File Download ................................................................................................................ 61
RESTORE FACTORY DEFAULT SETTINGS ............................................................... 62
EXPERIENCING THE GXP1760W ............................................................................... 63
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Table of Tables
Table 1: GXP1760W Features at a Glance ................................................................................................... 9
Table 2: GXP1760W Technical Specifications ............................................................................................ 10
Table 3: Configuration Menu ....................................................................................................................... 12
Table 4: Status Page Definitions ................................................................................................................. 19
Table 5: Account Page Definitions .............................................................................................................. 20
Table 6: Settings Page Definitions .............................................................................................................. 31
Table 7: Network Page Definitions .............................................................................................................. 42
Table 8: Maintenance Page Definitions ....................................................................................................... 44
Table 9: Phonebook Page Definitions ......................................................................................................... 48
Table 10: Action URL - Supported Events ................................................................................................... 56
Table 11: Action URL – Supported Dynamic Variables ............................................................................... 57
Table of Figures
Figure 1: Keypad MENU Configuration ....................................................................................................... 17
Figure 2: WiFi Signal Icon on the GXP1760W Main LCD Menu ................................................................. 51
Figure 3: WiFi Signal Icon on the GXP1760W Main LCD Menu ................................................................. 52
Figure 4: Web GUI - PhonebookContacts ............................................................................................... 53
Figure 5: Click-to-Dial .................................................................................................................................. 54
Figure 6: Packet Capture in Idle ................................................................................................................. 54
Figure 7: Action URL Settings Page ............................................................................................................ 56
Figure 8: Action URL Packets ..................................................................................................................... 58
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CHANGE LOG
This section documents significant changes from previous versions of administration guide for GXP1760W.
Only major new features or major document updates are listed here. Minor updates for corrections or editing
are not documented here.
Firmware Version 1.0.0.93
• This is the initial version for GXP1760W.
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GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/gxp17xx_web_gui.zip
1. Screenshots of Login Page.
2. Screenshots of Status Pages.
3. Screenshots of Accounts Pages.
4. Screenshots of Settings Pages.
5. Screenshots of Network Pages.
6. Screenshots of Maintenance Pages.
7. Screenshots of Phonebook Pages.
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WELCOME
Thank you for purchasing Grandstream GXP1760W mid-range Wifi HD IP phones. The GXP1760W is a
mid-range Wifi HD IP phone with a new sleek design and moderatecall-volume features. It comes equipped
with integrated dual-band WiFi and 6 lines, 3 SIP accounts, 6 dual-color line keys and 4 XML programmable
context sensitive soft keys on a 200 x 80 pixel back-lit LCD display screen. For added personalization the
GXP1760W features personalized ring tone/ring back tone music and integration with advanced web and
enterprise applications as well as local weather services. It’s also one of the first Grandstream phones to
come equipped with a Kensington Security Slot - one of the most popular anti-theft solutions on the market.
The GXP1760W supports the fastest possible connection speeds with dual autosensing 10/100Mbps
network ports as well as automated provisioning features with media access control. This midrange IP
phone delivers outstanding performance and design to users worldwide at a budget-friendly price point.
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PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the GXP1760W:
Table 1: GXP1760W Features at a Glance
6 lines
200*80-pixel backlit LCD display
4 XML programmable Softkeys
8 Dedicated function Keys
5-way conference
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GXP1760W Technical Specifications
The following table defines all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1760W.
Table 2: GXP1760W Technical Specifications
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record,
SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP,
TR-069, 802.1x, TLS, SRTP, IPv6.
Dual switched auto-sensing 10/100 Mbps Ethernet ports with integrated PoE.
Yes, integrated dual-band WiFi 802.11 a/b/g/n/ac (2.4Ghz & 5Ghz)
200*80-pixel backlit LCD display.
6 line keys with up to 3 SIP accounts, 4 XML programmable context sensitive
Softkeys, 5 navigation/menu keys, 8 dedicated function keys for: PHONEBOOK,
TRANSFER, CONFERENCE, HEADSET, MUTE, SEND/REDIAL,
SPEAKERPHONE, VOLUME.
Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), G.723, iLBC, in-
band and out-of-band DTMF (in audio, RFC2833, SIP INFO).
RJ9 headset jack (allowing EHS with Plantronics headsets), USB, and a separate
EHS port reserved for external EHS adapter in the future
Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call-
appearance (SCA) / bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 2000 items), call waiting, call log (up to 500 records), XML
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, Hot Desking, personalized music ringtones and music on hold, server
redundancy and fail-over.
Yes, HD handset and speakerphone with support for wideband audio.
Yes, 2 angle positions available. Wall Mount stand sold separately.
Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS.
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control,
Kensington Security Slot (Kensington Lock) support
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese
Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or
AES encrypted XML configuration file.
Power & Green
Energy Efficiency
Universal power adapter included, Input: 100-240V, Output +5V, 1A.
Integrated Power-over-Ethernet (802.3af). Max power consumption: 5W.
Dimension: 231mm(W) x 167mm(L) x 86mm(H).
Unit weight: 0.925kg.
GXP1760W Administration Guide
Operation: 0°C to 40°C.
Storage: -10°C to 60°C.
Humidity: 10% to 90% Non-condensing.
GXP1760W phone, handset with cord, base stand, universal power supply, network
cable, Quick Installation Guide, GPL license.
FCC: Part 15 (CFR 47) Class B.
CE: EN55022 Class B, EN55024 Class B, EN61000-3-2, EN61000-3-3, EN60950-1.
RCM: AS/ACIF S004, AS/NZS CISPR22/24, AS/NZS 60950.1
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CONFIGURATION GUIDE
The GXP1760W can be configured via two ways:
• LCD Configuration Menu using the phone's keypad.
• Web GUI embedded on the phone using PC's web browser.
Configuration via Keypad
To configure the LCD menu using phone's keypad, follow the instructions below:
• Enter MENU options: When the phone is in idle, press the round MENU button to enter the
configuration menu.
• Navigate in the menu options: Press the arrow keys up/down/left/right to navigate in the menu options.
• Enter/Confirm selection: Press the round MENU button or “Select” softkey to enter the selected option.
• Back: Press “Back” softkey to exit to the previous menu.
• Return to Home page: In any menu, press “Back” softkey to return to idle screen.
Note: The phone automatically exits MENU mode in these situations: An incoming call, when the phone is
off hook or the MENU mode if left idle for more than 60 seconds.
The MENU options are listed in the following table.
Table 3: Configuration Menu
Call History sub menu includes the following options:
• Local Call Log.
Displays answered calls/dialed calls/missed calls/transferred calls.
Press “Clear All” to clear all local call history.
• Broadsoft Call Log.
Displays Broadsoft call logs.
Status sub menu includes the following options:
• Network status.
Displays the MAC address, IP information (DHCP/Static IP/PPPoE), IPv4
address, IPv6 address, Subnet Mask, Gateway and DNS server.
• Account status.
Shows the registration status of each account.
• System Status
Displays the hardware version, part number, software version, IP geographic
information and special features.
Phone Book sub menu includes the following options:
GXP1760W Administration Guide
• Local Phonebook
• Local Group
• Broadsoft Phonebook
• LDAP Directory
User may configure phonebooks/groups/LDAP options here, transfer phonebook
XML to the phone, and search phonebook/LDAP directory.
Message sub menu include the following options:
• Instant Messages
Displays or clears all received instant messages.
• Voice Mails
Displays voicemail message information in the format below: new
messages/all messages (urgent messages/all urgent messages).
Preference sub menu includes the following options:
• Do Not Disturb
Enables/disables Do Not Disturb on the phone.
• Ring Tone
Configures different ring tones for incoming call.
• Ring Volume
Adjusts ring volume by pressing left/right arrow key.
• LCD Contrast
Adjusts active LCD contrast by pressing left/right arrow key.
• LCD Brightness
Adjusts LCD brightness of idle state and active state by pressing left/right
arrow key.
• Download SCR XML
Triggers the phone to download the XML idle screen file immediately. The
XML idle screen server path and downloading method need to be set up
correctly from Web GUI first.
• Erase Custom SCR
Erases custom XML idle screen previously loaded on the phone. After
erasing it, the phone will show default idle screen.
• Display Language
Selects the language to be displayed on the phone's LCD. Users may select
“Automatic” for local language based on IP location if available. By default, it
is Auto.
GXP1760W Administration Guide
• Date Time
Configures time zone, date and time display format and NTP server on the
phone.
• Security
Configures the available security settings (Config via keypad menu, web
access mode, disable SSH).
• Headset Type
Selects headset types.
• Star Key Lock
Turns on/off keypad lock feature and configures keypad lock password. The
default keypad lock password is null. If user enabled Star Key Lock without
configuring password, user can unlock keypad by holding * key 4 seconds
and pressing “OK” button.
Phone sub menu includes the following options:
• SIP
Configures SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID, SIP
Password, SIP Transport and Audio information to register SIP account on
the phone.
• Call Features
Configures call forward features for Forward All, Forward Busy, Forward No
Answer and No Answer Timeout.
System sub menu includes the following options:
• Network
o Internet Protocol
Selects “Prefer IPv4” or “IPv6”.
o IPv4 Settings
Selects IP mode (DHCP/Static IP/PPPoE).
o DHCP Settings
Configures “Host Name (Option 12)” and “Vendor Class ID (Option 60)”.
o PPPoE Settings
Configures PPPoE account ID and password.
o Static IP Settings
Configures static IP address, Netmask, Gateway, DNS Server 1 and
DNS Server 2.
GXP1760W Administration Guide
o 802.1X
Enables/Disables 802.1X mode, Configures 802.1x identity and MD5
password.
o Layer 2 QoS
Configures LAN port 802.1Q/VLAN Tag and priority value. Select “Reset
Vlan Config” to reset VLAN configuration on the LAN port.
o PC Port Mode
Selects PC port mode (Enabled/Disabled/Mirrored). Configures PC port
802.1Q/VLAN Tag and priority value.
o OpenVPN® Settings
Enable/Disable OpenVPN®, configure OpenVPN® server and port.
o IPv6 Settings
Selects IPv6 mode, Auto-configured or Statically configured (Full Static
/ Prefix Static).
o WiFi Settings
Enables WiFi and configure WiFi settings to connect to WiFi networks.
• Upgrade
o Firmware Server
Configures firmware server for upgrading the phone.
o Config Server
Configures config server for provisioning the phone.
o Config Upgrade Via
Allows users to choose the provisioning method: TFTP, HTTP or HTTPS
for configuration file download.
o Firmware upgrade via
Allows users to choose the firmware upgrade method: TFTP, HTTP or
HTTPS for firmware file download.
• UCM Detect
Detect/connect UCM server to process auto-provision. Manually input
the IP and port of the UCM server phone wants to bind with, or select
from the available UCM server in network.
• Factory Functions
o Audio Loopback
Speak to the phone using speaker/handset/headset. If you can hear
your voice, your audio is working fine. Press “Exit” softkey to exit audio
loopback mode.
GXP1760W Administration Guide
o Diagnostic Mode
All LEDs will light up. Toggle the line keys LED color to green with “#”
and to red with “*”. Press any key on the phone to diagnose the key’s
function. The key’s name will display on the LCD. Press the menu button
or onhook/offhook handset to exit the diagnostic mode.
o Keyboard Diagnostic
All keys’ names will display on LCD screen before diagnosing. Press
each key on the phone to remove it from the list of remaining keys to be
diagnosed. Lift and put back the handset to exit diagnostic mode after
all keys have been diagnosed.
o Certificate Verification
This is used to validate certificate chain for the server’s certificate.
• Factory Reset
It is used to restore the phone to factory default settings.
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The following diagram shows the keypad MENU configuration flow:
Figure 1: Keypad MENU Configuration
Status
Phone Book
Messages
Preference
Direct IP Call
Phone
System
Reboot
Upgrade
UCM Detect
Factory Functions
Local Group
Broadsoft Phonebook
Ring Tone
Ring Volume
LCD Contrast
LCD Brightness
Download SCR XML
Erase Custom SCR
Display Language
Date and Time
Security
Headset Type
Instant Messages
Voice Mails
DHCP Option42 overrides NTP
Time Zone
DHCP Option2 overrides Time Zone
Self-Defined Time Zone
Date Display Format
Time Display Format
Set Current Time Manually
Config Server
Config Upgrade Via
IPv4 settings
DHCP settings
PPPoE Settings
Static IP Settings
802.1x
Layer 2 QoS
PC Port Settings
OpenVPN®
IPv6 settings
Diagnostic Mode
Keyboard Diagnostic
Local Call Log
Broadsoft Call Log
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Configuration via Web Browser
The GXP1760W embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML
pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla
Firefox and Microsoft’s IE.
To access the Web GUI:
1. Connect the computer to the same network as the phone.
2. Make sure the phone is turned on and shows its IP address. You may check the IP address by pressing
up arrow button when phone is at idle state.
3. Open a Web browser on your computer.
4. Enter the phone’s IP address in the address bar of the browser.
5. Enter the administrator’s login and password to access the Web Configuration Menu.
Notes:
• The computer has to be connected to the same sub-network as the phone. This can be easily done by
connecting the computer to the same hub or switch as the phone connected to. In absence of a
hub/switch (or free ports on the hub/switch), please connect the computer directly to the PC port on the
back of the phone.
• If the phone is properly connected to a working Internet connection, the IP address of the phone will
display in MENUStatusNetwork Status. This address has the format: xxx.xxx.xxx.xxx, where xxx
stands for a number from 0-255. Users will need this number to access the Web GUI. For example, if
the phone has IP address 192.168.40.154, please enter "http://192.168.40.154" in the address bar of
the browser.
• There are two default passwords for the login page:
Only Status and Maintenance
The password is case sensitive with maximum length of 25 characters.
• When changing any settings, always SUBMIT them by pressing the "Save" or "Save and Apply" button
on the bottom of the page. If the change is saved only but not applied, after making all the changes,
click on the "APPLY" button on top of the page to submit. After submitting the changes in all the Web
GUI pages, reboot the phone to have the changes take effect if necessary (All the options under
"Accounts" page and "Phonebook" page do not require reboot. Most of the options under "Settings"
page do not require reboot).
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Definitions
This section describes the options in the phone's Web GUI. As mentioned, you can log in as an
administrator or an end user.
• Status: Displays the Account status, Network status, and System Info of the phone.
• Account: To configure the SIP account.
• Settings: To configure call features, ring tone, audio control, LCD display, date and time, Web services,
XML applications, programmable keys, etc.
• Network: To configure network and WiFi settings.
• Maintenance: To configure web access, upgrading and provisioning, syslog, language settings, TR-
069, security, etc.
• Phonebook: To manage Phonebook and LDAP.
Status Page Definitions
Table 4: Status Page Definitions
Account index.
For GXP1760W: up to 3 SIP accounts.
Displays the configured SIP User ID for the account.
Displays the configured SIP Server address, URL or IP address, and port of the
SIP server.
Displays SIP registration status for the SIP account, it will display Yes/No with
Green/Red background.
Global unique ID of device, in HEX format. The MAC address will be used for
provisioning and can be found on the label coming with original box and on the
label located on the back of the device.
Configured address type: DHCP, Static IP or PPPoE.
Displays the IPv4 address obtained on the phone.
Displays the IPv6 address obtained on the phone.
The OpenVPN® IP obtained on the phone.
Displays the subnet mask obtained on the phone.
Displays the gateway address obtained on the phone.
Displays the DNS server address 1 obtained on the phone.
Displays the DNS server address 2 obtained on the phone.
Displays the type of NAT connection used by the phone.