Grandstream GXV-3370 Service Manual

Grandstream Networks, Inc.

GXV3370

IP Multimedia Phone for Android

User Guide

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GXV3370 User Guide

Version 1.0.1.12

transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without

the express written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this guide is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.

in the United States, Europe and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with devices as it may cause damage to the products and void the manufacturer warranty.

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GXV3370 User Guide

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FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

The device complies with FCC radiation exposure limits set forth an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and consider removing the no-collocation statement.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Caution

Any changes or modification not expressly approved by the party responsible for compliance could void the

user’s authority to operate the equipment.

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GXV3370 User Guide

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CE DECLARATION OF CONFORMITY

This transmitter complies with the essential requirements and provisions of directives 2014/53/EU,

2014/30/EU, 2015/35/EU and subsequent amendments, according to standards ETSI EN 300 328 V2.1.1 (2016-11); EN 301 893 V2.1.1 (2017-05) ETSI EN 301 489-1 V2.1.1 (2017-02); ETSI EN 301 489-17 V3.1.1 (2017-02) EN 60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013 EN 62311: 2008; EN62479: 2010

Manufacturer:

Grandstream Networks, Inc.

126 Brookline Ave, 3

Floor Boston, MA 02215, USA

EUT Feature

Tx/Rx Frequency Range

2402~2480 MHz

2412~2472 MHz

5150~5250 MHz 5250~5350 MHz 5470~5725 MHz

Number of Channels

40 (37 hopping + 3

advertising channels)

UNII Band I:

802.11a/n-HT20-VHT20: 4 channels

802.11n-HT40: 2 channels UNII Band II:

802.11a/n-HT20: 4 channels

802.11n-HT40: 2 channels UNII Band III:

802.11a/n-HT20: 11 channels

802.11n-HT40: 5 channels

Carrier Frequency of Each Channel

f=2402+k MHz (k=0,1,2….,78)

f=2402+k MHz (k=0,2,4…,39)

- - Antenna Type/Gain

Internal PCB Antenna / gain 3 dBi

Internal PCB Antenna

/ gain 3 dBi

Internal PCB Antenna / gain 3 dBi

Internal PCB Antenna / gain 4 dBi

Type of Modulation

Bluetooth BR 1Mbps: GFSK

Bluetooth EDR 2Mbps: π/4-

DQPSK

Bluetooth EDR 3Mbps:

8DPSK

Bluetooth LE: GFSK

802.11b: DSSS (DBPSK /

DQPSK / CCK)

802.11g/n: OFDM (BPSK /

QPSK / 16QAM / 64 QAM)

802.11a/n: OFDM (BPSK / QPSK /

16QAM / 64QAM)

Operation temperature

0 °C ~ +40 °C

Storage temperature

-10 °C ~ +60 °C

Humidity

10 ~ 90% non-condensing

Domestic use

Industrial use Class B

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Caution: Exposure to Radio Frequency Radiation

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This

equipment should be installed and operated with minimum distance of 20 cm between the radiator and your

body.

CE Authentication

Hereby, Grandstream Networks, Inc. declares that the radio equipment GXV3370 is in compliance with

Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:

http://www.grandstream.com/support/resources/

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GXV3370 User Guide

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GNU GPL INFORMATION

GXV3370 firmware contains third-party software licensed under the GNU General Public License (GPL).

Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public

License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/sites/default/files/Resources/gxv33XX_gpl.zip

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GXV3370 User Guide

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Table of Content

DOCUMENT PURPOSE ............................................................................................... 15

CHANGE LOG .............................................................................................................. 16

Firmware Version 1.0.1.12 ................................................................................................................... 16

WELCOME ................................................................................................................... 17

PRODUCT OVERVIEW ................................................................................................ 18

Feature Highlights ................................................................................................................................ 18

GXV3370 Technical Specifications ...................................................................................................... 19

GETTING STARTED ..................................................................................................... 21

Equipment Packaging .......................................................................................................................... 21

Description of the GXV3370 ................................................................................................................ 22

Front View ..................................................................................................................................... 22

Back View ..................................................................................................................................... 23

Side View ...................................................................................................................................... 24

Connecting and Setting Up the GXV3370 ........................................................................................... 24

Using the Phone Stand ................................................................................................................. 24

Using the Slots for Wall Mounting ................................................................................................ 25

Connecting the GXV3370 .................................................................................................................... 26

GETTING TO KNOW GXV3370.................................................................................... 27

Use the Touchscreen ........................................................................................................................... 27

Use the Desktop .................................................................................................................................. 29

Desktop Menu ............................................................................................................................... 29

Add Widget to Desktop ................................................................................................................. 30

Manage Desktop Items ................................................................................................................. 31

Set Wallpapers ............................................................................................................................. 33

Manage Running Applications ...................................................................................................... 33

Idle Screen ........................................................................................................................................... 34

Switch Idle Screens ...................................................................................................................... 34

Set Up Idle Screen........................................................................................................................ 35

Use the Status Bar ............................................................................................................................... 36

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Notifications in Status Bar .................................................................................................................... 39

System Settings in Status Bar ...................................................................................................... 41

Use the GXV3370 Keys ....................................................................................................................... 42

Keypad Shortcut Functions .......................................................................................................... 42

Use the On-Screen Keyboard .............................................................................................................. 43

Use the Message Waiting Indicator ..................................................................................................... 45

MAKE PHONE CALLS ................................................................................................. 46

Register SIP Accounts ......................................................................................................................... 46

Account Status .............................................................................................................................. 46

Configure SIP Account .................................................................................................................. 47

Dial a Number Directly ......................................................................................................................... 48

Redial ................................................................................................................................................... 49

Dial a Number via Contact ................................................................................................................... 49

Dial a Number via Call History ............................................................................................................. 49

Answer a Call ....................................................................................................................................... 50

Single Incoming Call ..................................................................................................................... 50

Multiple Calls/Call Waiting ............................................................................................................ 52

Call Progress Status ..................................................................................................................... 53

Call Hold .............................................................................................................................................. 53

Call Recording ..................................................................................................................................... 54

Mute ..................................................................................................................................................... 54

Turn on Video during Audio Call .......................................................................................................... 55

Switch Audio Channel During Call ....................................................................................................... 56

Call Transfer ......................................................................................................................................... 57

Blind Transfer ................................................................................................................................ 57

Attended Transfer ......................................................................................................................... 58

7-Way Conference ............................................................................................................................... 61

Initiate Conference........................................................................................................................ 61

Remove Party from Conference ................................................................................................... 63

End Conference ............................................................................................................................ 64

Hold and Resume Conference ..................................................................................................... 64

Auto Conference Mode ................................................................................................................. 64

Missed Call .......................................................................................................................................... 65

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DND (Do Not Disturb) .......................................................................................................................... 65

Voicemail/Message Waiting Indication ................................................................................................ 66

Call Forward ......................................................................................................................................... 67

Call Features ........................................................................................................................................ 69

CONTACT ..................................................................................................................... 72

Local Contacts ..................................................................................................................................... 72

Add Single Contacts ............................................................................................................................ 72

Import/Export Contacts ........................................................................................................................ 73

Download Contacts .............................................................................................................................. 75

Search Contacts .................................................................................................................................. 76

Use Contacts ....................................................................................................................................... 77

Make a Call to Contacts ............................................................................................................... 77

Select Contacts ............................................................................................................................. 77

Add Contacts to Favorites ............................................................................................................ 77

Edit Contacts ................................................................................................................................ 78

Send Contacts to Desktop Shortcut ............................................................................................. 78

Share Contacts Via Bluetooth ...................................................................................................... 79

Add Contacts to Blacklist .............................................................................................................. 79

Add Group .................................................................................................................................... 79

Add contacts to Group .................................................................................................................. 80

Contacts Storage Status ............................................................................................................... 80

HARASSMENT INTERCEPTION ................................................................................. 82

Blocked Contacts ................................................................................................................................. 82

Block History ........................................................................................................................................ 82

Delete Block History ..................................................................................................................... 83

Edit Blacklist ................................................................................................................................. 83

Intercept Anonymous calls ................................................................................................................... 85

CALL HISTORY ............................................................................................................ 86

Local Call History ................................................................................................................................. 86

Dial Out from Call History ............................................................................................................. 87

Call History Options ...................................................................................................................... 87

Delete Call History ........................................................................................................................ 87

Call History Details ....................................................................................................................... 88

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FILE MANAGER ........................................................................................................... 89

Files Operations ................................................................................................................................... 89

Copy and Paste Files.................................................................................................................... 89

Move Files .................................................................................................................................... 90

Send Files ..................................................................................................................................... 91

Delete Files ................................................................................................................................... 92

Rename a File .............................................................................................................................. 92

File Categories ..................................................................................................................................... 93

GS MARKET ................................................................................................................. 94

CAMERA ...................................................................................................................... 95

Take Picture ......................................................................................................................................... 95

Record Video ....................................................................................................................................... 95

Angle Adjustment ................................................................................................................................. 96

Gallery .................................................................................................................................................. 96

Screensaver ......................................................................................................................................... 99

BROWSER ................................................................................................................. 101

ACTION URL ................................................................ ................................ .............. 103

CONNECTING GXV3370 TO GDS3710 DOOR SYSTEM .......................................... 104

CONNECT TO NETWORK AND DEVICES ................................................................ 105

Ethernet ............................................................................................................................................. 105

WI-FI .................................................................................................................................................. 105

Turn On/Off Wi-Fi ........................................................................................................................ 105

Connect to Wi-Fi Networks ......................................................................................................... 105

Wi-Fi Settings Shortcut ............................................................................................................... 107

Bluetooth ............................................................................................................................................ 108

Turn On/Off Bluetooth ................................................................................................................. 108

Change Bluetooth Device Name ................................................................................................ 109

Pair GXV3370 with a Bluetooth Device ...................................................................................... 109

Unpair a Bluetooth Device .......................................................................................................... 110

Bluetooth Settings Shortcut ........................................................................................................ 110

EHS Headset ......................................................................................................................................111

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USB Headset ..................................................................................................................................... 112

USB .................................................................................................................................................... 113

SD Card ............................................................................................................................................. 114

EXPERIENCING THE GXV3370 APPLICATION PHONE .......................................... 115

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Table of Tables

Table 1: GXV3370 Features in a Glance .................................................................................................... 18

Table 2: GXV3370 Technical Specifications ................................................................................................ 19

Table 3: Equipment Packaging ................................................................................................................... 21

Table 4: GXV3370 Front View ..................................................................................................................... 22

Table 5: GXV3370 Back View ..................................................................................................................... 23

Table 6: GXV3370 Side View ...................................................................................................................... 24

Table 7: GXV3370 Status Bar Notification Icons ........................................................................................ 39

Table 8: GXV3370 Keys .............................................................................................................................. 42

Table 9: GXV3370 MWI LED Status ........................................................................................................... 45

Table 10: GXV3370 Feature Code .............................................................................................................. 69

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Table of Figures

Figure 1: GXV3370 Package Content ......................................................................................................... 21

Figure 2: GXV3370 Front ............................................................................................................................ 22

Figure 3: GXV3370 Back View.................................................................................................................... 23

Figure 4: GXV3370 Side View .................................................................................................................... 24

Figure 5: Built in Stand and Mounting Slots on GXV3370 .......................................................................... 25

Figure 6: Tab on The Handset Cradle ......................................................................................................... 25

Figure 7: GXV3370 Back / Side View ......................................................................................................... 26

Figure 8: GXV3370 Default Home Screen .................................................................................................. 27

Figure 9: GXV3370 Onscreen Menu ........................................................................................................... 28

Figure 10: GXV3370 Finger Gestures on the Touch Screen ...................................................................... 28

Figure 11: GXV3370 Desktop Menu ........................................................................................................... 30

Figure 12: Add Widget to the Desktop ........................................................................................................ 31

Figure 13: Open Clock Widget .................................................................................................................... 31

Figure 14: Resize Digital Clock Widget ....................................................................................................... 32

Figure 15: Move Clock Widget .................................................................................................................... 32

Figure 16: GXV3370 Choose Wallpaper ..................................................................................................... 33

Figure 17: GXV3370 Recent Applications ................................................................................................... 34

Figure 18: GXV3370 Switch Idle Screens ................................................................................................... 34

Figure 19: Set up Home Idle Screen ........................................................................................................... 35

Figure 20: Add an Idle Screen .................................................................................................................... 36

Figure 21: Delete an Idle Screen ................................................................................................................ 36

Figure 22: GXV3370 Top Status Bar ........................................................................................................... 37

Figure 23: Status Bar - More Options ......................................................................................................... 37

Figure 24: GXV3370 Top Status Bar – Notification ..................................................................................... 38

Figure 25: GXV3370 Top status Bar - Get more information ...................................................................... 38

Figure 26: GXV3370 Top status Bar – Wi-Fi ............................................................................................... 39

Figure 27: System Settings in Status Bar ................................................................................................... 41

Figure 28: GXV3370 Keys .......................................................................................................................... 42

Figure 29: GXV3370 Onscreen Keyboard - English Keyboard ................................................................... 44

Figure 30: GXV3370 Onscreen Keyboard - Lowercase and Uppercase .................................................... 44

Figure 31: English Keyboard - Number and Symbols ................................................................................. 44

Figure 32: English Keyboard - More Symbols ............................................................................................ 45

Figure 33: GXV3370 Account Widget ......................................................................................................... 46

Figure 34: GXV3370 Dial Screen ................................................................................................................ 47

Figure 35: Disable Video Call Feature on Dial Screen ............................................................................... 48

Figure 36: GXV3370 View Contacts ........................................................................................................... 49

Figure 37: GXV3370 Call History ................................................................................................................ 50

Figure 38: Single Incoming Call – Audio ..................................................................................................... 50

Figure 39: Single Incoming Call – Video ..................................................................................................... 51

Figure 40: Single Incoming Call – Preview-1 .............................................................................................. 51

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Figure 41: Single Incoming Call – Preview-2 .............................................................................................. 52

Figure 42: Call Waiting ................................................................................................................................ 52

Figure 43: Touch to Return to Call Screen .................................................................................................. 53

Figure 44: Call on Hold ............................................................................................................................... 53

Figure 45: GXV3370 Call Recording ........................................................................................................... 54

Figure 46: GXV3370 Call Mute ................................................................................................................... 54

Figure 47: Turn on Video During Audio Call ................................................................................................ 55

Figure 48: Accept Video During Audio Call ................................................................................................. 55

Figure 49: Switch Audio Channel during Call .............................................................................................. 56

Figure 50: Blind Transfer ............................................................................................................................. 57

Figure 51: Attended Transfer....................................................................................................................... 58

Figure 52: Attended Transfer - Transferring ................................................................................................ 59

Figure 53: Attended Transfer – Split ........................................................................................................... 59

Figure 54: Attended Transfer....................................................................................................................... 60

Figure 55: Add Conference Members from Dial Screen ............................................................................. 61

Figure 56: Add Conference Members from Dial Screen 2 .......................................................................... 61

Figure 57: GXV3370 Conference Screen ................................................................................................... 62

Figure 58: GXV3370 Conference - Add Existing Call to Conference ......................................................... 63

Figure 59: 3-Way Conference Call Established .......................................................................................... 63

Figure 60: GXV3370 Conference - Remove Party from Conference.......................................................... 64

Figure 61: Missed Call Screen .................................................................................................................... 65

Figure 62: Enable/Disable DND .................................................................................................................. 66

Figure 63: Retrieve Voicemail ..................................................................................................................... 67

Figure 64: Unconditional Call Forward ........................................................................................................ 67

Figure 65: Call Forward – Unconditional ..................................................................................................... 68

Figure 66: Call Forward - Time Based ........................................................................................................ 68

Figure 67: Call Forward - Busy/No Answer/DND ........................................................................................ 69

Figure 68: GXV3370 Contacts .................................................................................................................... 72

Figure 69: GXV3370 Contacts - Add New Contact ..................................................................................... 73

Figure 70: Add to Contacts from Dial Pad ................................................................................................... 73

Figure 71: GXV3370 Contacts - Import Contacts ....................................................................................... 74

Figure 72: GXV3370 Contacts - Export Contacts ....................................................................................... 75

Figure 73: GXV3370 Contacts - Download Contacts ................................................................................. 76

Figure 74: GXV3370 Contacts - Search Contacts ...................................................................................... 76

Figure 75: GXV3370 Contacts - Select Contacts........................................................................................ 77

Figure 76: Add Contacts to Favorites .......................................................................................................... 78

Figure 77: GXV3370 Contacts - Add New Group ....................................................................................... 80

Figure 78: GXV3370 Contacts - Storage Status ......................................................................................... 81

Figure 79: List of blocked contacts ............................................................................................................. 82

Figure 80: Block History .............................................................................................................................. 83

Figure 81: GXV3370 Blacklist - Add Number to Blacklist ........................................................................... 84

Figure 82: Manually Add Number to Blacklist ............................................................................................. 84

Figure 83: Intercept Anonymous Calls ........................................................................................................ 85

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Figure 84: GXV3370 Call History ................................................................................................................ 86

Figure 85: GXV3370 Call History – Options ............................................................................................... 87

Figure 86: GXV3370 Call History - Details .................................................................................................. 88

Figure 87: GXV3370 File Manager – Copy File .......................................................................................... 89

Figure 88: Paste File ................................................................................................................................... 90

Figure 89: GXV3370 File Manager - Move ................................................................................................. 90

Figure 90: GXV3370 File Manager - Options.............................................................................................. 91

Figure 91: Delete File(s) via File Manager .................................................................................................. 92

Figure 92: Rename File ............................................................................................................................... 93

Figure 93: GS Market - Onscreen Menu ..................................................................................................... 94

Figure 94: GXV3370 Camera...................................................................................................................... 95

Figure 95: Recent pictures and videos page .............................................................................................. 96

Figure 96:Edit picture .................................................................................................................................. 97

Figure 97: Access to the Gallery ................................................................................................................. 97

Figure 98: GXV3370 Gallery ....................................................................................................................... 98

Figure 99: GXV3370 Gallery - Picture Options ........................................................................................... 98

Figure 100: Screensaver settings ............................................................................................................... 99

Figure 101: Use Network Images ............................................................................................................. 100

Figure 102: Network Image Path .............................................................................................................. 100

Figure 103: GXV3370 Web Browser ......................................................................................................... 101

Figure 104: GXV3370 Browser Menu Options.......................................................................................... 101

Figure 105: Open New Window in Browser .............................................................................................. 102

Figure 106: GXV3370 Web Browser-Bookmarks ..................................................................................... 102

Figure 107: GXV3370 Connect to Wi-Fi ................................................................................................... 106

Figure 108: GXV3370 Connect to Wi-Fi-Show Advanced Options ........................................................... 106

Figure 109: Wi-Fi - Add network ............................................................................................................... 107

Figure 110: Wi-Fi Settings Shortcut .......................................................................................................... 107

Figure 111: Wi-Fi Shortcut - Wi-Fi List ...................................................................................................... 108

Figure 112: GXV3370 Bluetooth - Paired Device ...................................................................................... 110

Figure 113: Bluetooth Settings Shortcut ................................................................................................... 110

Figure 114: Bluetooth Setting shortcut 2 ....................................................................................................111

Figure 115: EHS headset .......................................................................................................................... 112

Figure 116: USB Headset Connected ....................................................................................................... 112

Figure 117: USB Headset Used for Call ................................................................................................... 113

Figure 118: Switch Between Speaker and USB mode.............................................................................. 113

Figure 119: USB Storage Device Connected to GXV3370 ....................................................................... 114

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GXV3370 User Guide

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DOCUMENT PURPOSE

This document describes how to configure the GXV3370 via phone's LCD menu and web UI menu to fully

manipulate phone's features. To learn advanced functions of GXV3370, please visit

http://www.grandstream.com/support to download the latest “GXV3370 Administration Guide”.

This guide covers following topics:

▪ Product Overview ▪ Getting started ▪ Getting to know GXV3370 ▪ User Guide/Setup Wizard ▪ Make phone calls ▪ Contacts ▪ Harassment Interception ▪ Call history ▪ File manager ▪ GS Market ▪ Camera ▪ Browser ▪ Action URL ▪ Connecting GXV3370 to GDS3710 Door System ▪ Connect to network and devices ▪ Experiencing the GXV3370 applications

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GXV3370 User Guide

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CHANGE LOG

This section documents significant changes from previous versions of user guide for GXV3370. Only major

new features or major document updates are listed here. Minor updates for corrections or editing are not

documented here.

Firmware Version 1.0.1.12

• This is the initial version.

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GXV3370 User Guide

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WELCOME

Thank you for purchasing Grandstream GXV3370 IP Multimedia Phone for Android

. The GXV3370 IP

Video Phone for Android combines a 16-line IP video phone with a multi-platform video conferencing

solution and the functionality of an Android tablet to offer an all-in-one communications solution. The phone

features a 7” 1024x600 capacitive touch screen TFT LCD, Mega pixel camera, dual Gigabit ports with

PoE/PoE+, HD audio and video, integrated Wi-Fi (802.11a/b/g/n) & Bluetooth, rich peripheral interfaces,

and Android 7.0. By combining a state-of-the-art IP video phone, an advanced video conferencing solution,

and the functionality of a tablet, businesses throughout the world can now use the GXV3370 for all

communication and productivity needs.

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GXV3370 User Guide

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PRODUCT OVERVIEW

Feature Highlights

The following tables contain the major features of the GXV3370:

Table 1: GXV3370 Features in a Glance

GXV3370

• 16 lines with up to 16 SIP accounts, up to 7-way audio conference

and 3-way 720p 30fps HD video conference, phonebook with up to

1000 contacts, call history with up to 1000 records.

• Dual switched 10/100/1000Mbps network ports, Dual-band 2.4GHz &

5GHz Wi-Fi (802.11a/b/g/n), PoE/PoE+, Bluetooth 4.0+EDR, USB,

SD, HDMI, EHS with Plantronics headsets support.

• 7" (1024x600) capacitive (5 points) touch screen TFT LCD, mega pixel CMOS sensor camera with privacy shutter.

• HD wideband audio, full-duplex hands-free speakerphone with HD

acoustic chamber, advanced acoustic echo cancellation and excellent

double-talk performance.

• Runs the Android™ Operating System 7.0.

• Built-in support for GXV series of video surveillance cameras, and

GDS37xx series of access control devices.

• Create Android applications for any business need to run on GXV3370 using Google's API and Grandstream's SDK toolkit.

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GXV3370 Technical Specifications

The following table resumes all the technical specifications including the protocols / standards supported,

voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3370.

Table 2: GXV3370 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A

record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-

MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN

Network Interfaces

Dual switched 10/ 100/ 1000 Mbps ports with integrated PoE/PoE+

Graphic Display

7" 1024x600 capacitive touch screen (5 points) TFT LCD

Camera

Tiltable mega-pixel CMOS camera with privacy shutter, 720P@30fps

Bluetooth

Yes, integrated. Bluetooth 4.0+EDR.

Wi-Fi

Yes, dual-band 2.4 & 5GHz with 802.11 a/b/g/n

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets), 3.5mm stereo headset

with microphone, USB port, SD, HDMI-out (1.4 up to 720p30fps)

Feature Keys

2 function touch keys VOLUME +/-, 3 dedicated Android touch keys HOME, MENU,

and BACK

Voice Codec

G.711µ/a, G.722 (wide-band), G.726-32, iLBC, Opus, G.729A/B in-band and out-

of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC,

ANS

Video Codec and Capabilities

H.264 BP/MP/HP, video resolution up to 720p, frame rate up to 30 fps, bit rate up

to 2Mbps, 3-way video conference (720p@30fps), anti-flickering, auto focus and

auto exposure

Telephony Features

Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 7-way

audio conference(including the host), shared-call-appearance (SCA) / bridged-

line-appearance (BLA), virtual MPK, downloadable contacts (XML, LDAP, up to

1000 items), call record, call log (up to 1000 records), call waiting, auto answer,

XML customization of screen, click-to-dial, flexible dial plan, hot desking,

personalized music ringtones and music on hold, server redundancy & fail-over

Sample Applications

Local apps: Contacts, Call History, File Manager, MPK, Settings, Browser,

Voicemail, Clock, Recorder, SMS, etc. Support 3rd party apps: Skype, Google Hangouts, Skype for Business, etc. API/SDK available for advanced custom application development.

Applications Deployment

Allow Android 7.0 compliant applications to be developed, downloaded and run in

the embedded device with provisioning control

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HD Audio

Yes, HD handset and speakerphone with support for wideband audio

Base Stand

Yes, integrated stand with multiple adjustable angles. Wall mountable

QoS

Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 and MD5-sess based authentication,

256-bit AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media access

control

Multi-language

English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,

Chinese, Korean, Japanese, and more

Upgrade/ Provisioning

Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass

provisioning using TR-069 or AES encrypted XML configuration file

Power and Green Energy Efficiency

Universal power adapter included: Input: 100-240VAC 50-60Hz; Output 12VDC

1.5A

Integrated PoE* 802.3af Class 3, PoE+ 802.3at, Class 4

*When using PoE to power up phone, the USB port won’t work.

Physical

Dimension: 252mm (W) x 211mm (L) x 84mm (H) Unit weight: 1.08kg Package weight: 1.77kg

Temperature and Humidity

Operation: 0oC to 40

Storage: -10oC to 60

Humidity: 10% to 90% Non-condensing

Package Content

GXV3370 phone, handset with cord, base stand, universal power supply, network

cable, screen cleaning cloth, quick installation guide, brochure, GPL license

Compliance

FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter); Part68 (HAC)

CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1,

EN62479, RoHS

RCM: AS/ACIF S004; AS/NZS CISPR22/24; AS/NZS 60950; AS/NZS 4268 IC: ICES 003, RSS 247, CS 03, RSS 102

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GXV3370 User Guide

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GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also

information for obtaining the best performance with the GXV3370.

Equipment Packaging

Table 3: Equipment Packaging

Note: Check the package before installation. If you find anything missing, contact your system administrator.

GXV3370

• 1x GXV3370 Main Case.

• 1x Handset.

• 1x Phone Cord.

• 1x Ethernet Cable.

• 1x 12V Power Adapter.

• 1x Wall Mount.

• 1x Screen Cleaning Cloth.

• 1x Quick Installation Guide.

• 1x GPL License.

Figure 1: GXV3370 Package Content

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Description of the GXV3370

Front View

Figure 2: GXV3370 Front

Table 4: GXV3370 Front View

Item

Name

Description

Front Camera

Mega pixel front camera. The angle can be adjusted, and the

camera can be blocked by scrolling up/down the wheel on the back

of the camera.

MWI LED Indicator

To indicate message status, call status and phone's system status

using the LED indicator.

LCD

7" (1024x600) capacitive (5 points) touch screen.

Back

Tap to go back to the previous menu.

Press MENU key to access phone’s display settings, edit widgets

and thread manager. Or press and hold on the MENU key for 2

seconds to enter managing application interface directly.

Home

Tap to go back to Home screen; or touch and press for about 2

seconds to take a screenshot of phone’s screen.

Volume Up

Tap to turn up the call volume and media volume.

Volume Down

Tap to turn down the call volume and media volume.

Handset

Off hook to use handset as the audio channel for calls and media.

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Back View

Figure 3: GXV3370 Back View

Table 5: GXV3370 Back View

Item

Name

Description

Camera Adjusting Wheel

Scroll up/down to adjust the camera angle.

Phone Stand (built-in)

Adjust the phone stand angle to place the phone on the desk.

Handset Port

RJ9 handset connector port.

Headset Port

RJ9 headset connector port (supporting EHS with

Plantronics headset).

LAN Port

10/100/1000Mbps RJ-45 port connecting to Ethernet. PoE/PoE+ is supported.

PC Port

10/100/1000Mbps RJ-45 port connecting to PC.

Power Jack

12V DC Power connector port.

Side Connectors Cover

Open the cover for USB port, SD card slot, 3.5mm headset

port and mini HDMI port.

1 2 7 34 5 6

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Side View

Figure 4: GXV3370 Side View

Table 6: GXV3370 Side View

Item

Name

Description

HDMI Port

Connect display device to the HDMI port via HDMI cable.

SD Card Port

Connect SD storage device to the SD Card Slot.

3.5mm Headset Port

Connect 3.5mm headset.

USB Port

USB devices can be connected via the USB port. For example,

connect a USB flash drive to save captured pictures.

Connecting and Setting Up the GXV3370

The GXV3370 can be installed on the desktop using the built-in stand or attached on the wall using the

slots for wall mounting.

Using the Phone Stand

The GXV3370 has a built-in phone stand. To set up the GXV3370 as your desk phone, follow the steps

below:

1. Take the phone stand out on the back and adjust the angle to place the phone steady on the desk;

2. Connect the handset and main phone case with the phone cord;

3. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the

router) using the Ethernet cable;

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4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 3, this step could be skipped;

The LCD will display the booting up screen or firmware upgrading information. Before continuing, please

wait for the main screen display to show up.

Figure 5: Built in Stand and Mounting Slots on GXV3370

Using the Slots for Wall Mounting

1. Attach the wall mount to the slots on the back of the phone;

2. Attach the phone to the wall via the wall mount hole;

3. Pull out the tab from the handset cradle (see figure below);

4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the

phone is mounted on the wall.

5. Connect the handset and main phone case with the phone cord;

6. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the

router) using the Ethernet cable;

7. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an

electrical outlet. If PoE switch is used in step 3, this step could be skipped;

The LCD will display the booting up screen or firmware upgrading information. Before continuing,

please wait for the main screen display to show up.

Figure 6: Tab on The Handset Cradle

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Connecting the GXV3370

To setup your GXV3370, please follow the steps below:

1. Connect the handset and main phone case with the phone cord;

2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the

router) using the Ethernet cable;

3. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an

electrical outlet. If PoE switch is used in step 2, this step could be skipped;

4. The LCD will display booting up or firmware upgrading information. Before continuing, please wait

for the main screen display to show up;

5. Using the web configuration interface or from the menu of the touch screen, you can further

configure network connection using static IP, DHCP etc.

Figure 7: GXV3370 Back / Side View

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GETTING TO KNOW GXV3370

Use the Touchscreen

When the phone boots up in HOME screen, the LCD will display as below. A registered account is shown

in the following figure and users might need register their own account to have the account status displayed.

Figure 8: GXV3370 Default Home Screen

Swipe from right to left to show the application menu of the phone. the settings and applications installed

will be brought up as shown below.

The Status Bar shows time, network connectivity, signal strength, notification

information etc...

Date and Time Shortcut: Contacts

Shortcut: Call History

Shortcut: Conference

Shortcut: Phone Dialer

Account information Widget. Up to 8 accounts/Programmable-keys can

be displayed.

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Figure 9: GXV3370 Onscreen Menu

To fully manipulate the GXV3370 capacitive touch screen, use your fingers to operate the following on the

GXV3370 icons, buttons, menu items, onscreen keyboard etc.

Figure 10: GXV3370 Finger Gestures on the Touch Screen

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• Tap

Slightly touch the screen with fingertip to initiate menu, options or applications. For example, to select

items on the screen (e.g., setting options, apps etc.); to press onscreen buttons (e.g., "End" or "Options"

softkey during the call); to type letters and symbols using the onscreen keyboard.

• Long Press

Touch the screen with fingertip and press for about 2 seconds without lifting your finger from the screen

till an action occurs. For example, long press on a picture to bring up selection option.

• Flick and Slide

Touch the screen with fingertip and slide over the screen. For example, user could slide up to scroll up

the page, slide down to open dropdown menu, slide left or slide right to delete an item from the list. If

your finger stays on the screen for too long, the item may be selected, and sliding won't occur.

• Press and Drag

Touch and press the item, then move it by dragging it up, down, left or right, without lifting your finger

from the screen.

• Zoom In/Zoom Out

Place two fingers on the screen, then pinch them together (zoom out) or spread them apart (zoom in).

• Double Tap

Quickly touch the screen twice with fingertip to switch between default display and zoomed-in display.

This is usually used when viewing photos or web pages.

Use the Desktop

Desktop Menu

When the GXV3370 is on idle screen, press the MENU key to bring up phone's menu. Users can

access the following in the desktop menu:

+ 86 hidden pages