Grandstream GXV-3370 Service Manual
Grandstream Networks, Inc.
GXV3370
IP Multimedia Phone for Android
TM
User Guide
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GXV3370 User Guide
Version 1.0.1.12
COPYRIGHT
©2018 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.
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GXV3370 User Guide
Version 1.0.1.12
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The device complies with FCC radiation exposure limits set forth an uncontrolled environment and it also
complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance
with provided instructions and the antenna(s) used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction
with any other antenna or transmitter. End-users and installers must be provided with antenna installation
instructions and consider removing the no-collocation statement.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Caution
Any changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
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GXV3370 User Guide
Version 1.0.1.12
CE DECLARATION OF CONFORMITY
This transmitter complies with the essential requirements and provisions of directives 2014/53/EU,
2014/30/EU, 2015/35/EU and subsequent amendments, according to standards
ETSI EN 300 328 V2.1.1 (2016-11); EN 301 893 V2.1.1 (2017-05)
ETSI EN 301 489-1 V2.1.1 (2017-02); ETSI EN 301 489-17 V3.1.1 (2017-02)
EN 60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013
EN 62311: 2008; EN62479: 2010
Manufacturer:
Grandstream Networks, Inc.
126 Brookline Ave, 3
rd
Floor Boston, MA 02215, USA
EUT Feature
Tx/Rx Frequency
Range
2402~2480 MHz
2402~2480 MHz
2412~2472 MHz
5150~5250 MHz
5250~5350 MHz
5470~5725 MHz
Number of Channels
79
40 (37 hopping + 3
advertising channels)
13
UNII Band I:
802.11a/n-HT20-VHT20: 4 channels
802.11n-HT40: 2 channels
UNII Band II:
802.11a/n-HT20: 4 channels
802.11n-HT40: 2 channels
UNII Band III:
802.11a/n-HT20: 11 channels
802.11n-HT40: 5 channels
Carrier Frequency of
Each Channel
f=2402+k MHz
(k=0,1,2….,78)
f=2402+k MHz
(k=0,2,4…,39)
- - Antenna Type/Gain
Internal PCB Antenna /
gain 3 dBi
Internal PCB Antenna
/ gain 3 dBi
Internal PCB Antenna /
gain 3 dBi
Internal PCB Antenna /
gain 4 dBi
Type of Modulation
Bluetooth BR 1Mbps: GFSK
Bluetooth EDR 2Mbps: π/4-
DQPSK
Bluetooth EDR 3Mbps:
8DPSK
Bluetooth LE: GFSK
802.11b: DSSS (DBPSK /
DQPSK / CCK)
802.11g/n: OFDM (BPSK /
QPSK / 16QAM / 64 QAM)
802.11a/n: OFDM (BPSK / QPSK /
16QAM / 64QAM)
Operation
temperature
0 °C ~ +40 °C
Storage temperature
-10 °C ~ +60 °C
Humidity
10 ~ 90% non-condensing
Domestic use
Industrial use Class B
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GXV3370 User Guide
Version 1.0.1.12
Caution: Exposure to Radio Frequency Radiation
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 20 cm between the radiator and your
body.
CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GXV3370 is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/
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GXV3370 User Guide
Version 1.0.1.12
GNU GPL INFORMATION
GXV3370 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/sites/default/files/Resources/gxv33XX_gpl.zip
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GXV3370 User Guide
Version 1.0.1.12
Table of Content
DOCUMENT PURPOSE ............................................................................................... 15
CHANGE LOG .............................................................................................................. 16
Firmware Version 1.0.1.12 ................................................................................................................... 16
WELCOME ................................................................................................................... 17
PRODUCT OVERVIEW ................................................................................................ 18
Feature Highlights ................................................................................................................................ 18
GXV3370 Technical Specifications ...................................................................................................... 19
GETTING STARTED ..................................................................................................... 21
Equipment Packaging .......................................................................................................................... 21
Description of the GXV3370 ................................................................................................................ 22
Front View ..................................................................................................................................... 22
Back View ..................................................................................................................................... 23
Side View ...................................................................................................................................... 24
Connecting and Setting Up the GXV3370 ........................................................................................... 24
Using the Phone Stand ................................................................................................................. 24
Using the Slots for Wall Mounting ................................................................................................ 25
Connecting the GXV3370 .................................................................................................................... 26
GETTING TO KNOW GXV3370.................................................................................... 27
Use the Touchscreen ........................................................................................................................... 27
Use the Desktop .................................................................................................................................. 29
Desktop Menu ............................................................................................................................... 29
Add Widget to Desktop ................................................................................................................. 30
Manage Desktop Items ................................................................................................................. 31
Set Wallpapers ............................................................................................................................. 33
Manage Running Applications ...................................................................................................... 33
Idle Screen ........................................................................................................................................... 34
Switch Idle Screens ...................................................................................................................... 34
Set Up Idle Screen........................................................................................................................ 35
Use the Status Bar ............................................................................................................................... 36
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Notifications in Status Bar .................................................................................................................... 39
System Settings in Status Bar ...................................................................................................... 41
Use the GXV3370 Keys ....................................................................................................................... 42
Keypad Shortcut Functions .......................................................................................................... 42
Use the On-Screen Keyboard .............................................................................................................. 43
Use the Message Waiting Indicator ..................................................................................................... 45
MAKE PHONE CALLS ................................................................................................. 46
Register SIP Accounts ......................................................................................................................... 46
Account Status .............................................................................................................................. 46
Configure SIP Account .................................................................................................................. 47
Dial a Number Directly ......................................................................................................................... 48
Redial ................................................................................................................................................... 49
Dial a Number via Contact ................................................................................................................... 49
Dial a Number via Call History ............................................................................................................. 49
Answer a Call ....................................................................................................................................... 50
Single Incoming Call ..................................................................................................................... 50
Multiple Calls/Call Waiting ............................................................................................................ 52
Call Progress Status ..................................................................................................................... 53
Call Hold .............................................................................................................................................. 53
Call Recording ..................................................................................................................................... 54
Mute ..................................................................................................................................................... 54
Turn on Video during Audio Call .......................................................................................................... 55
Switch Audio Channel During Call ....................................................................................................... 56
Call Transfer ......................................................................................................................................... 57
Blind Transfer ................................................................................................................................ 57
Attended Transfer ......................................................................................................................... 58
7-Way Conference ............................................................................................................................... 61
Initiate Conference........................................................................................................................ 61
Remove Party from Conference ................................................................................................... 63
End Conference ............................................................................................................................ 64
Hold and Resume Conference ..................................................................................................... 64
Auto Conference Mode ................................................................................................................. 64
Missed Call .......................................................................................................................................... 65
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DND (Do Not Disturb) .......................................................................................................................... 65
Voicemail/Message Waiting Indication ................................................................................................ 66
Call Forward ......................................................................................................................................... 67
Call Features ........................................................................................................................................ 69
CONTACT ..................................................................................................................... 72
Local Contacts ..................................................................................................................................... 72
Add Single Contacts ............................................................................................................................ 72
Import/Export Contacts ........................................................................................................................ 73
Download Contacts .............................................................................................................................. 75
Search Contacts .................................................................................................................................. 76
Use Contacts ....................................................................................................................................... 77
Make a Call to Contacts ............................................................................................................... 77
Select Contacts ............................................................................................................................. 77
Add Contacts to Favorites ............................................................................................................ 77
Edit Contacts ................................................................................................................................ 78
Send Contacts to Desktop Shortcut ............................................................................................. 78
Share Contacts Via Bluetooth ...................................................................................................... 79
Add Contacts to Blacklist .............................................................................................................. 79
Add Group .................................................................................................................................... 79
Add contacts to Group .................................................................................................................. 80
Contacts Storage Status ............................................................................................................... 80
HARASSMENT INTERCEPTION ................................................................................. 82
Blocked Contacts ................................................................................................................................. 82
Block History ........................................................................................................................................ 82
Delete Block History ..................................................................................................................... 83
Edit Blacklist ................................................................................................................................. 83
Intercept Anonymous calls ................................................................................................................... 85
CALL HISTORY ............................................................................................................ 86
Local Call History ................................................................................................................................. 86
Dial Out from Call History ............................................................................................................. 87
Call History Options ...................................................................................................................... 87
Delete Call History ........................................................................................................................ 87
Call History Details ....................................................................................................................... 88
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FILE MANAGER ........................................................................................................... 89
Files Operations ................................................................................................................................... 89
Copy and Paste Files.................................................................................................................... 89
Move Files .................................................................................................................................... 90
Send Files ..................................................................................................................................... 91
Delete Files ................................................................................................................................... 92
Rename a File .............................................................................................................................. 92
File Categories ..................................................................................................................................... 93
GS MARKET ................................................................................................................. 94
CAMERA ...................................................................................................................... 95
Take Picture ......................................................................................................................................... 95
Record Video ....................................................................................................................................... 95
Angle Adjustment ................................................................................................................................. 96
Gallery .................................................................................................................................................. 96
Screensaver ......................................................................................................................................... 99
BROWSER ................................................................................................................. 101
ACTION URL ................................................................ ................................ .............. 103
CONNECTING GXV3370 TO GDS3710 DOOR SYSTEM .......................................... 104
CONNECT TO NETWORK AND DEVICES ................................................................ 105
Ethernet ............................................................................................................................................. 105
WI-FI .................................................................................................................................................. 105
Turn On/Off Wi-Fi ........................................................................................................................ 105
Connect to Wi-Fi Networks ......................................................................................................... 105
Wi-Fi Settings Shortcut ............................................................................................................... 107
Bluetooth ............................................................................................................................................ 108
Turn On/Off Bluetooth ................................................................................................................. 108
Change Bluetooth Device Name ................................................................................................ 109
Pair GXV3370 with a Bluetooth Device ...................................................................................... 109
Unpair a Bluetooth Device .......................................................................................................... 110
Bluetooth Settings Shortcut ........................................................................................................ 110
EHS Headset ......................................................................................................................................111
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USB Headset ..................................................................................................................................... 112
USB .................................................................................................................................................... 113
SD Card ............................................................................................................................................. 114
EXPERIENCING THE GXV3370 APPLICATION PHONE .......................................... 115
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GXV3370 User Guide
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Table of Tables
Table 1: GXV3370 Features in a Glance .................................................................................................... 18
Table 2: GXV3370 Technical Specifications ................................................................................................ 19
Table 3: Equipment Packaging ................................................................................................................... 21
Table 4: GXV3370 Front View ..................................................................................................................... 22
Table 5: GXV3370 Back View ..................................................................................................................... 23
Table 6: GXV3370 Side View ...................................................................................................................... 24
Table 7: GXV3370 Status Bar Notification Icons ........................................................................................ 39
Table 8: GXV3370 Keys .............................................................................................................................. 42
Table 9: GXV3370 MWI LED Status ........................................................................................................... 45
Table 10: GXV3370 Feature Code .............................................................................................................. 69
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GXV3370 User Guide
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Table of Figures
Figure 1: GXV3370 Package Content ......................................................................................................... 21
Figure 2: GXV3370 Front ............................................................................................................................ 22
Figure 3: GXV3370 Back View.................................................................................................................... 23
Figure 4: GXV3370 Side View .................................................................................................................... 24
Figure 5: Built in Stand and Mounting Slots on GXV3370 .......................................................................... 25
Figure 6: Tab on The Handset Cradle ......................................................................................................... 25
Figure 7: GXV3370 Back / Side View ......................................................................................................... 26
Figure 8: GXV3370 Default Home Screen .................................................................................................. 27
Figure 9: GXV3370 Onscreen Menu ........................................................................................................... 28
Figure 10: GXV3370 Finger Gestures on the Touch Screen ...................................................................... 28
Figure 11: GXV3370 Desktop Menu ........................................................................................................... 30
Figure 12: Add Widget to the Desktop ........................................................................................................ 31
Figure 13: Open Clock Widget .................................................................................................................... 31
Figure 14: Resize Digital Clock Widget ....................................................................................................... 32
Figure 15: Move Clock Widget .................................................................................................................... 32
Figure 16: GXV3370 Choose Wallpaper ..................................................................................................... 33
Figure 17: GXV3370 Recent Applications ................................................................................................... 34
Figure 18: GXV3370 Switch Idle Screens ................................................................................................... 34
Figure 19: Set up Home Idle Screen ........................................................................................................... 35
Figure 20: Add an Idle Screen .................................................................................................................... 36
Figure 21: Delete an Idle Screen ................................................................................................................ 36
Figure 22: GXV3370 Top Status Bar ........................................................................................................... 37
Figure 23: Status Bar - More Options ......................................................................................................... 37
Figure 24: GXV3370 Top Status Bar – Notification ..................................................................................... 38
Figure 25: GXV3370 Top status Bar - Get more information ...................................................................... 38
Figure 26: GXV3370 Top status Bar – Wi-Fi ............................................................................................... 39
Figure 27: System Settings in Status Bar ................................................................................................... 41
Figure 28: GXV3370 Keys .......................................................................................................................... 42
Figure 29: GXV3370 Onscreen Keyboard - English Keyboard ................................................................... 44
Figure 30: GXV3370 Onscreen Keyboard - Lowercase and Uppercase .................................................... 44
Figure 31: English Keyboard - Number and Symbols ................................................................................. 44
Figure 32: English Keyboard - More Symbols ............................................................................................ 45
Figure 33: GXV3370 Account Widget ......................................................................................................... 46
Figure 34: GXV3370 Dial Screen ................................................................................................................ 47
Figure 35: Disable Video Call Feature on Dial Screen ............................................................................... 48
Figure 36: GXV3370 View Contacts ........................................................................................................... 49
Figure 37: GXV3370 Call History ................................................................................................................ 50
Figure 38: Single Incoming Call – Audio ..................................................................................................... 50
Figure 39: Single Incoming Call – Video ..................................................................................................... 51
Figure 40: Single Incoming Call – Preview-1 .............................................................................................. 51
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Figure 41: Single Incoming Call – Preview-2 .............................................................................................. 52
Figure 42: Call Waiting ................................................................................................................................ 52
Figure 43: Touch to Return to Call Screen .................................................................................................. 53
Figure 44: Call on Hold ............................................................................................................................... 53
Figure 45: GXV3370 Call Recording ........................................................................................................... 54
Figure 46: GXV3370 Call Mute ................................................................................................................... 54
Figure 47: Turn on Video During Audio Call ................................................................................................ 55
Figure 48: Accept Video During Audio Call ................................................................................................. 55
Figure 49: Switch Audio Channel during Call .............................................................................................. 56
Figure 50: Blind Transfer ............................................................................................................................. 57
Figure 51: Attended Transfer....................................................................................................................... 58
Figure 52: Attended Transfer - Transferring ................................................................................................ 59
Figure 53: Attended Transfer – Split ........................................................................................................... 59
Figure 54: Attended Transfer....................................................................................................................... 60
Figure 55: Add Conference Members from Dial Screen ............................................................................. 61
Figure 56: Add Conference Members from Dial Screen 2 .......................................................................... 61
Figure 57: GXV3370 Conference Screen ................................................................................................... 62
Figure 58: GXV3370 Conference - Add Existing Call to Conference ......................................................... 63
Figure 59: 3-Way Conference Call Established .......................................................................................... 63
Figure 60: GXV3370 Conference - Remove Party from Conference.......................................................... 64
Figure 61: Missed Call Screen .................................................................................................................... 65
Figure 62: Enable/Disable DND .................................................................................................................. 66
Figure 63: Retrieve Voicemail ..................................................................................................................... 67
Figure 64: Unconditional Call Forward ........................................................................................................ 67
Figure 65: Call Forward – Unconditional ..................................................................................................... 68
Figure 66: Call Forward - Time Based ........................................................................................................ 68
Figure 67: Call Forward - Busy/No Answer/DND ........................................................................................ 69
Figure 68: GXV3370 Contacts .................................................................................................................... 72
Figure 69: GXV3370 Contacts - Add New Contact ..................................................................................... 73
Figure 70: Add to Contacts from Dial Pad ................................................................................................... 73
Figure 71: GXV3370 Contacts - Import Contacts ....................................................................................... 74
Figure 72: GXV3370 Contacts - Export Contacts ....................................................................................... 75
Figure 73: GXV3370 Contacts - Download Contacts ................................................................................. 76
Figure 74: GXV3370 Contacts - Search Contacts ...................................................................................... 76
Figure 75: GXV3370 Contacts - Select Contacts........................................................................................ 77
Figure 76: Add Contacts to Favorites .......................................................................................................... 78
Figure 77: GXV3370 Contacts - Add New Group ....................................................................................... 80
Figure 78: GXV3370 Contacts - Storage Status ......................................................................................... 81
Figure 79: List of blocked contacts ............................................................................................................. 82
Figure 80: Block History .............................................................................................................................. 83
Figure 81: GXV3370 Blacklist - Add Number to Blacklist ........................................................................... 84
Figure 82: Manually Add Number to Blacklist ............................................................................................. 84
Figure 83: Intercept Anonymous Calls ........................................................................................................ 85
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GXV3370 User Guide
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Figure 84: GXV3370 Call History ................................................................................................................ 86
Figure 85: GXV3370 Call History – Options ............................................................................................... 87
Figure 86: GXV3370 Call History - Details .................................................................................................. 88
Figure 87: GXV3370 File Manager – Copy File .......................................................................................... 89
Figure 88: Paste File ................................................................................................................................... 90
Figure 89: GXV3370 File Manager - Move ................................................................................................. 90
Figure 90: GXV3370 File Manager - Options.............................................................................................. 91
Figure 91: Delete File(s) via File Manager .................................................................................................. 92
Figure 92: Rename File ............................................................................................................................... 93
Figure 93: GS Market - Onscreen Menu ..................................................................................................... 94
Figure 94: GXV3370 Camera...................................................................................................................... 95
Figure 95: Recent pictures and videos page .............................................................................................. 96
Figure 96:Edit picture .................................................................................................................................. 97
Figure 97: Access to the Gallery ................................................................................................................. 97
Figure 98: GXV3370 Gallery ....................................................................................................................... 98
Figure 99: GXV3370 Gallery - Picture Options ........................................................................................... 98
Figure 100: Screensaver settings ............................................................................................................... 99
Figure 101: Use Network Images ............................................................................................................. 100
Figure 102: Network Image Path .............................................................................................................. 100
Figure 103: GXV3370 Web Browser ......................................................................................................... 101
Figure 104: GXV3370 Browser Menu Options.......................................................................................... 101
Figure 105: Open New Window in Browser .............................................................................................. 102
Figure 106: GXV3370 Web Browser-Bookmarks ..................................................................................... 102
Figure 107: GXV3370 Connect to Wi-Fi ................................................................................................... 106
Figure 108: GXV3370 Connect to Wi-Fi-Show Advanced Options ........................................................... 106
Figure 109: Wi-Fi - Add network ............................................................................................................... 107
Figure 110: Wi-Fi Settings Shortcut .......................................................................................................... 107
Figure 111: Wi-Fi Shortcut - Wi-Fi List ...................................................................................................... 108
Figure 112: GXV3370 Bluetooth - Paired Device ...................................................................................... 110
Figure 113: Bluetooth Settings Shortcut ................................................................................................... 110
Figure 114: Bluetooth Setting shortcut 2 ....................................................................................................111
Figure 115: EHS headset .......................................................................................................................... 112
Figure 116: USB Headset Connected ....................................................................................................... 112
Figure 117: USB Headset Used for Call ................................................................................................... 113
Figure 118: Switch Between Speaker and USB mode.............................................................................. 113
Figure 119: USB Storage Device Connected to GXV3370 ....................................................................... 114
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GXV3370 User Guide
Version 1.0.1.12
DOCUMENT PURPOSE
This document describes how to configure the GXV3370 via phone's LCD menu and web UI menu to fully
manipulate phone's features. To learn advanced functions of GXV3370, please visit
http://www.grandstream.com/support to download the latest “GXV3370 Administration Guide”.
This guide covers following topics:
▪ Product Overview
▪ Getting started
▪ Getting to know GXV3370
▪ User Guide/Setup Wizard
▪ Make phone calls
▪ Contacts
▪ Harassment Interception
▪ Call history
▪ File manager
▪ GS Market
▪ Camera
▪ Browser
▪ Action URL
▪ Connecting GXV3370 to GDS3710 Door System
▪ Connect to network and devices
▪ Experiencing the GXV3370 applications
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GXV3370 User Guide
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CHANGE LOG
This section documents significant changes from previous versions of user guide for GXV3370. Only major
new features or major document updates are listed here. Minor updates for corrections or editing are not
documented here.
Firmware Version 1.0.1.12
• This is the initial version.
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GXV3370 User Guide
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WELCOME
Thank you for purchasing Grandstream GXV3370 IP Multimedia Phone for Android
TM
. The GXV3370 IP
Video Phone for Android combines a 16-line IP video phone with a multi-platform video conferencing
solution and the functionality of an Android tablet to offer an all-in-one communications solution. The phone
features a 7” 1024x600 capacitive touch screen TFT LCD, Mega pixel camera, dual Gigabit ports with
PoE/PoE+, HD audio and video, integrated Wi-Fi (802.11a/b/g/n) & Bluetooth, rich peripheral interfaces,
and Android 7.0. By combining a state-of-the-art IP video phone, an advanced video conferencing solution,
and the functionality of a tablet, businesses throughout the world can now use the GXV3370 for all
communication and productivity needs.
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GXV3370 User Guide
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PRODUCT OVERVIEW
Feature Highlights
The following tables contain the major features of the GXV3370:
Table 1: GXV3370 Features in a Glance
GXV3370
• 16 lines with up to 16 SIP accounts, up to 7-way audio conference
and 3-way 720p 30fps HD video conference, phonebook with up to
1000 contacts, call history with up to 1000 records.
• Dual switched 10/100/1000Mbps network ports, Dual-band 2.4GHz &
5GHz Wi-Fi (802.11a/b/g/n), PoE/PoE+, Bluetooth 4.0+EDR, USB,
SD, HDMI, EHS with Plantronics headsets support.
• 7" (1024x600) capacitive (5 points) touch screen TFT LCD, mega
pixel CMOS sensor camera with privacy shutter.
• HD wideband audio, full-duplex hands-free speakerphone with HD
acoustic chamber, advanced acoustic echo cancellation and excellent
double-talk performance.
• Runs the Android™ Operating System 7.0.
• Built-in support for GXV series of video surveillance cameras, and
GDS37xx series of access control devices.
• Create Android applications for any business need to run on
GXV3370 using Google's API and Grandstream's SDK toolkit.
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GXV3370 User Guide
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GXV3370 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3370.
Table 2: GXV3370 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-
MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN
®
.
Network Interfaces
Dual switched 10/ 100/ 1000 Mbps ports with integrated PoE/PoE+
Graphic Display
7" 1024x600 capacitive touch screen (5 points) TFT LCD
Camera
Tiltable mega-pixel CMOS camera with privacy shutter, 720P@30fps
Bluetooth
Yes, integrated. Bluetooth 4.0+EDR.
Wi-Fi
Yes, dual-band 2.4 & 5GHz with 802.11 a/b/g/n
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), 3.5mm stereo headset
with microphone, USB port, SD, HDMI-out (1.4 up to 720p30fps)
Feature Keys
2 function touch keys VOLUME +/-, 3 dedicated Android touch keys HOME, MENU,
and BACK
Voice Codec
G.711µ/a, G.722 (wide-band), G.726-32, iLBC, Opus, G.729A/B in-band and out-
of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC,
ANS
Video Codec and
Capabilities
H.264 BP/MP/HP, video resolution up to 720p, frame rate up to 30 fps, bit rate up
to 2Mbps, 3-way video conference (720p@30fps), anti-flickering, auto focus and
auto exposure
Telephony Features
Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 7-way
audio conference(including the host), shared-call-appearance (SCA) / bridged-
line-appearance (BLA), virtual MPK, downloadable contacts (XML, LDAP, up to
1000 items), call record, call log (up to 1000 records), call waiting, auto answer,
XML customization of screen, click-to-dial, flexible dial plan, hot desking,
personalized music ringtones and music on hold, server redundancy & fail-over
Sample Applications
Local apps: Contacts, Call History, File Manager, MPK, Settings, Browser,
Voicemail, Clock, Recorder, SMS, etc.
Support 3rd party apps: Skype, Google Hangouts, Skype for Business, etc.
API/SDK available for advanced custom application development.
Applications
Deployment
Allow Android 7.0 compliant applications to be developed, downloaded and run in
the embedded device with provisioning control
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GXV3370 User Guide
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HD Audio
Yes, HD handset and speakerphone with support for wideband audio
Base Stand
Yes, integrated stand with multiple adjustable angles. Wall mountable
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media access
control
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese, and more
Upgrade/ Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR-069 or AES encrypted XML configuration file
Power and Green
Energy Efficiency
Universal power adapter included: Input: 100-240VAC 50-60Hz; Output 12VDC
1.5A
Integrated PoE* 802.3af Class 3, PoE+ 802.3at, Class 4
*When using PoE to power up phone, the USB port won’t work.
Physical
Dimension: 252mm (W) x 211mm (L) x 84mm (H)
Unit weight: 1.08kg
Package weight: 1.77kg
Temperature and
Humidity
Operation: 0oC to 40
o
C
Storage: -10oC to 60
o
C
Humidity: 10% to 90% Non-condensing
Package Content
GXV3370 phone, handset with cord, base stand, universal power supply, network
cable, screen cleaning cloth, quick installation guide, brochure, GPL license
Compliance
FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter); Part68 (HAC)
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1,
EN62479, RoHS
RCM: AS/ACIF S004; AS/NZS CISPR22/24; AS/NZS 60950; AS/NZS 4268
IC: ICES 003, RSS 247, CS 03, RSS 102
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GXV3370 User Guide
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GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the GXV3370.
Equipment Packaging
Table 3: Equipment Packaging
Note: Check the package before installation. If you find anything missing, contact your system administrator.
GXV3370
• 1x GXV3370 Main Case.
• 1x Handset.
• 1x Phone Cord.
• 1x Ethernet Cable.
• 1x 12V Power Adapter.
• 1x Wall Mount.
• 1x Screen Cleaning Cloth.
• 1x Quick Installation Guide.
• 1x GPL License.
Figure 1: GXV3370 Package Content
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Description of the GXV3370
Front View
Figure 2: GXV3370 Front
Table 4: GXV3370 Front View
Item
Name
Description
1
Front Camera
Mega pixel front camera. The angle can be adjusted, and the
camera can be blocked by scrolling up/down the wheel on the back
of the camera.
2
MWI LED Indicator
To indicate message status, call status and phone's system status
using the LED indicator.
3
LCD
7" (1024x600) capacitive (5 points) touch screen.
4
Back
Tap to go back to the previous menu.
5
Menu
Press MENU key to access phone’s display settings, edit widgets
and thread manager. Or press and hold on the MENU key for 2
seconds to enter managing application interface directly.
6
Home
Tap to go back to Home screen; or touch and press for about 2
seconds to take a screenshot of phone’s screen.
7
Volume Up
Tap to turn up the call volume and media volume.
8
Volume Down
Tap to turn down the call volume and media volume.
9
Handset
Off hook to use handset as the audio channel for calls and media.
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Back View
Figure 3: GXV3370 Back View
Table 5: GXV3370 Back View
Item
Name
Description
1
Camera Adjusting Wheel
Scroll up/down to adjust the camera angle.
2
Phone Stand (built-in)
Adjust the phone stand angle to place the phone on the desk.
3
Handset Port
RJ9 handset connector port.
4
Headset Port
RJ9 headset connector port (supporting EHS with
Plantronics headset).
5
LAN Port
10/100/1000Mbps RJ-45 port connecting to Ethernet.
PoE/PoE+ is supported.
6
PC Port
10/100/1000Mbps RJ-45 port connecting to PC.
7
Power Jack
12V DC Power connector port.
8
Side Connectors Cover
Open the cover for USB port, SD card slot, 3.5mm headset
port and mini HDMI port.
1 2 7 34 5 6
7
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Side View
Figure 4: GXV3370 Side View
Table 6: GXV3370 Side View
Item
Name
Description
1
HDMI Port
Connect display device to the HDMI port via HDMI cable.
2
SD Card Port
Connect SD storage device to the SD Card Slot.
3
3.5mm Headset Port
Connect 3.5mm headset.
4
USB Port
USB devices can be connected via the USB port. For example,
connect a USB flash drive to save captured pictures.
Connecting and Setting Up the GXV3370
The GXV3370 can be installed on the desktop using the built-in stand or attached on the wall using the
slots for wall mounting.
Using the Phone Stand
The GXV3370 has a built-in phone stand. To set up the GXV3370 as your desk phone, follow the steps
below:
1. Take the phone stand out on the back and adjust the angle to place the phone steady on the desk;
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
1
2 3 4
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4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped;
The LCD will display the booting up screen or firmware upgrading information. Before continuing, please
wait for the main screen display to show up.
Figure 5: Built in Stand and Mounting Slots on GXV3370
Using the Slots for Wall Mounting
1. Attach the wall mount to the slots on the back of the phone;
2. Attach the phone to the wall via the wall mount hole;
3. Pull out the tab from the handset cradle (see figure below);
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the
phone is mounted on the wall.
5. Connect the handset and main phone case with the phone cord;
6. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
7. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped;
The LCD will display the booting up screen or firmware upgrading information. Before continuing,
please wait for the main screen display to show up.
Figure 6: Tab on The Handset Cradle
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Connecting the GXV3370
To setup your GXV3370, please follow the steps below:
1. Connect the handset and main phone case with the phone cord;
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
3. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 2, this step could be skipped;
4. The LCD will display booting up or firmware upgrading information. Before continuing, please wait
for the main screen display to show up;
5. Using the web configuration interface or from the menu of the touch screen, you can further
configure network connection using static IP, DHCP etc.
Figure 7: GXV3370 Back / Side View
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GETTING TO KNOW GXV3370
Use the Touchscreen
When the phone boots up in HOME screen, the LCD will display as below. A registered account is shown
in the following figure and users might need register their own account to have the account status displayed.
Figure 8: GXV3370 Default Home Screen
Swipe from right to left to show the application menu of the phone. the settings and applications installed
will be brought up as shown below.
The Status Bar shows time, network
connectivity, signal strength, notification
information etc...
Date and Time
Shortcut: Contacts
Shortcut: Call History
Shortcut: Conference
Shortcut: Phone Dialer
Account information Widget. Up to 8
accounts/Programmable-keys can
be displayed.
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Figure 9: GXV3370 Onscreen Menu
To fully manipulate the GXV3370 capacitive touch screen, use your fingers to operate the following on the
GXV3370 icons, buttons, menu items, onscreen keyboard etc.
Figure 10: GXV3370 Finger Gestures on the Touch Screen
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• Tap
Slightly touch the screen with fingertip to initiate menu, options or applications. For example, to select
items on the screen (e.g., setting options, apps etc.); to press onscreen buttons (e.g., "End" or "Options"
softkey during the call); to type letters and symbols using the onscreen keyboard.
• Long Press
Touch the screen with fingertip and press for about 2 seconds without lifting your finger from the screen
till an action occurs. For example, long press on a picture to bring up selection option.
• Flick and Slide
Touch the screen with fingertip and slide over the screen. For example, user could slide up to scroll up
the page, slide down to open dropdown menu, slide left or slide right to delete an item from the list. If
your finger stays on the screen for too long, the item may be selected, and sliding won't occur.
• Press and Drag
Touch and press the item, then move it by dragging it up, down, left or right, without lifting your finger
from the screen.
• Zoom In/Zoom Out
Place two fingers on the screen, then pinch them together (zoom out) or spread them apart (zoom in).
• Double Tap
Quickly touch the screen twice with fingertip to switch between default display and zoomed-in display.
This is usually used when viewing photos or web pages.
Use the Desktop
Desktop Menu
When the GXV3370 is on idle screen, press the MENU key to bring up phone's menu. Users can
access the following in the desktop menu:
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