Grandstream GXV-3350 Service Manual
Grandstream Networks, Inc.
GXV3350
High-End Smart Video Phone
User Guide
GXV3350 User Guide
Version 1.0.1.8
COPYRIGHT
©2019 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.
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GXV3350 User Guide
Version 1.0.1.8
U.S. FCC Statement
Part 68 Regulatory Information
This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,
among other information, the ACTA registration number and ringer equivalence number (REN). If requested,
this information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line.
Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total REN’s contact the
telephone company to determine the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line
Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right the file a
complaint with the FCC if you believe it is necessary. The telephone company may make change in its
facilities. If this happens, the telephone company will provide advance notice in order for you to make the
necessary modifications in order to maintain uninterrupted service.
If the trouble is causing harm to the telephone network, the telephone company may request you to remove
the equipment from the network until the problem is resolved.
This equipment uses the following USOC jacks: RJ45C.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is
connected. This is to avoid damaging the equipment caused by local lightening strikes and other electrical
surges.
Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid
scratching.
If trouble is experienced with this equipment, please contact (Agent in the US):
Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Tel: 1-617-5669300
Fax: 1-617-2491987
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GXV3350 User Guide
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Part 15 Regulatory Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two condition:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
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GXV3350 User Guide
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Canada Regulatory Information
Operation of 5150-5250 MHz is restricted to indoor use only.
This device contains licence-exempt y=transmitter(s)/receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two
conditions:
(1) This device may not cause interference.
(2) This device must accept ant interference, including interference that may cause undesired operation of
the device.
L’émetteur / récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR
d'Innovation, Sciences et Développement économique Canada applicable aux appareils radio exempts de
licence. L'exploration est autorisée aux deux conditions suivantes:
(1) L'appareil ne doit pas produire de brouillage ;
(2) L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
CAN ICES-3(B)/NMB-3(B)
The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance
with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance.
This equipment should be installed and operated with minimum distance 20cm between the radiator & your
body. This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
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GXV3350 User Guide
Version 1.0.1.8
EU Regulatory Information
Support Frequency Bands and Power:
WLAN/BT 2.4 GHz < 20 dBm;
WLAN 5.2 GHz <23 dBm;
WLAN 5.3/5.6 GHz <20 dBm;
This equipment should be installed and operated with minimum distance 20cm between the radiator & your
body. Transmitter must not be co-located or operating in conjunction wirh any other antenna or transmitter.
The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as follows:
Hereby, Grandstream Networks, Inc. declares that the radio equipment type GXV3350 is in compliance
with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
www.grandstream.com
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GXV3350 User Guide
Version 1.0.1.8
Table of Content
DOCUMENT PURPOSE ............................................................................................... 17
CHANGE LOG .............................................................................................................. 18
Firmware Version 1.0.1.8 ..................................................................................................................... 18
WELCOME ................................................................................................................... 19
PRODUCT OVERVIEW ................................................................................................ 20
Feature Highlights ................................................................................................................................ 20
GXV3350 Technical Specifications ...................................................................................................... 21
GETTING STARTED ..................................................................................................... 23
Equipment Packaging .......................................................................................................................... 23
Description of the GXV3350 ................................................................................................................ 24
Front View ..................................................................................................................................... 24
Back View ..................................................................................................................................... 26
Connecting and Setting Up the GXV3350 ........................................................................................... 28
Using the Phone Stand ................................................................................................................. 28
Using the Slots for Wall Mounting (Wall Mount *Sold Separately) ............................................... 28
Connecting the GXV3350 .................................................................................................................... 29
GBX20 Extension Module .................................................................................................................... 29
Installing the GBX20 to GXV3350 ................................................................................................ 30
GETTING TO KNOW GXV3350.................................................................................... 32
Use the Touchscreen ........................................................................................................................... 32
Use the Desktop .................................................................................................................................. 34
Desktop Menu ............................................................................................................................... 34
Add Widget to Desktop ................................................................................................................. 35
Manage Desktop Items ................................................................................................................. 35
Set Wallpapers ............................................................................................................................. 37
Manage Running Applications ...................................................................................................... 38
Idle Screen ........................................................................................................................................... 39
Switch Idle Screens ...................................................................................................................... 39
Set Up Idle Screen........................................................................................................................ 39
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Use the Status Bar ............................................................................................................................... 41
Notifications in Status Bar .................................................................................................................... 44
System Settings in Status Bar ...................................................................................................... 46
Use the GXV3350 Keys ....................................................................................................................... 46
Keypad Shortcut Functions .......................................................................................................... 47
Use the On-Screen Keyboard .............................................................................................................. 48
Use the Message Waiting Indicator ..................................................................................................... 49
MAKE PHONE CALLS ................................................................................................. 51
Register SIP Accounts ......................................................................................................................... 51
Account Status .............................................................................................................................. 51
Configure SIP Account .................................................................................................................. 52
Dial a Number Directly ......................................................................................................................... 53
Redial ................................................................................................................................................... 54
Dial a Number via Contact ................................................................................................................... 54
Dial a Number via Call History ............................................................................................................. 55
Direct IP Call ........................................................................................................................................ 56
Answer a Call ....................................................................................................................................... 56
Single Incoming Call ..................................................................................................................... 56
Preview Function for Incoming Call ..................................................................................................... 57
Transfer Function for Incoming Call .................................................................................................... 58
Multiple Calls/Call Waiting ............................................................................................................ 59
Call Progress Status ..................................................................................................................... 60
Call Hold .............................................................................................................................................. 61
Call Recording ..................................................................................................................................... 61
MPK Monitoring ................................................................................................................................... 62
Mute ..................................................................................................................................................... 63
Turn on Video during Audio Call .......................................................................................................... 64
Call Details during Call......................................................................................................................... 65
Quick DTMF During Call ...................................................................................................................... 66
Switch Audio Channel During Call ....................................................................................................... 67
Call Transfer ......................................................................................................................................... 67
Blind Transfer ................................................................................................................................ 67
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Attended Transfer ......................................................................................................................... 68
Transfer via MPKs ........................................................................................................................ 70
6-Way Conference ............................................................................................................................... 72
Initiate Conference........................................................................................................................ 72
Remove Party from Conference ................................................................................................... 75
End Conference ............................................................................................................................ 76
Hold and Resume Conference ..................................................................................................... 76
Auto Conference Mode ................................................................................................................. 76
UCM Conference ................................................................................................................................. 76
Participate in UCM Conference Room ......................................................................................... 76
CCM (Conference Call Menu) ...................................................................................................... 77
Conference Call Operations ......................................................................................................... 78
CEI (Conference Event Indicator) ................................................................................................. 80
Missed Call .......................................................................................................................................... 80
DND (Do Not Disturb) .......................................................................................................................... 81
Voicemail/Message Waiting Indication ................................................................................................ 81
Call Forward ......................................................................................................................................... 82
Call Features ........................................................................................................................................ 84
CONTACTS................................................................................................................... 87
Local Contacts ..................................................................................................................................... 87
Add Single Contacts ............................................................................................................................ 87
Import/Export Contacts ........................................................................................................................ 89
Download Contacts .............................................................................................................................. 91
Search Contacts .................................................................................................................................. 91
Use Contacts ....................................................................................................................................... 92
Make a Call to Contacts ............................................................................................................... 92
Select Contacts ............................................................................................................................. 92
Add Contacts to Favorites ............................................................................................................ 93
Edit Contacts ................................................................................................................................ 94
Send Contacts to Desktop Shortcut ............................................................................................. 94
Share Contacts via Bluetooth ....................................................................................................... 94
Add Contacts to Blacklist .............................................................................................................. 95
Add Group .................................................................................................................................... 95
Add contacts to Group .................................................................................................................. 95
Contacts Storage Status ............................................................................................................... 96
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PROGRAMMABLE KEYS ............................................................................................ 97
Programmable Keys Application .......................................................................................................... 97
GBX20 Extension Boards .................................................................................................................... 98
GXV3350 SETTINGS .................................................................................................. 100
HARASSMENT INTERCEPTION ............................................................................... 102
Blocked Contacts ............................................................................................................................... 102
Block History ...................................................................................................................................... 102
Delete Block History ................................................................................................................... 103
Edit Blacklist ............................................................................................................................... 103
Intercept Anonymous calls ................................................................................................................. 104
CALL HISTORY .......................................................................................................... 106
Local Call History ............................................................................................................................... 106
Dial Out from Call History ........................................................................................................... 106
Call History Options .................................................................................................................... 107
Delete Call History ...................................................................................................................... 107
Call History Details ..................................................................................................................... 107
SMS ............................................................................................................................ 109
View SMS........................................................................................................................................... 109
Create New SMS ............................................................................................................................... 110
Delete SMS ........................................................................................................................................ 110
SMS Settings ......................................................................................................................................111
FILE MANAGER ......................................................................................................... 112
Files Operations ................................................................................................................................. 112
Copy and Paste Files.................................................................................................................. 112
Move Files .................................................................................................................................. 113
Send Files ................................................................................................................................... 114
Delete Files ................................................................................................................................. 114
Rename a File ............................................................................................................................ 115
File Categories ................................................................................................................................... 116
GS MARKET ............................................................................................................... 117
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FTP SERVER .............................................................................................................. 118
StateDetection ........................................................................................................... 120
CAMERA .................................................................................................................... 122
Take Picture ....................................................................................................................................... 122
Record Video ..................................................................................................................................... 122
Angle Adjustment ............................................................................................................................... 123
Gallery ................................................................................................................................................ 123
Screensaver ....................................................................................................................................... 126
BROWSER ................................................................................................................. 128
ACTION URL .............................................................................................................. 130
CONNECTING GXV3350 TO DOOR SYSTEMS ........................................................ 131
CONNECT TO NETWORK AND DEVICES ................................................................ 132
Ethernet ............................................................................................................................................. 132
WI-FI .................................................................................................................................................. 132
Turn On/Off Wi-Fi ........................................................................................................................ 132
Connect to Wi-Fi Networks ......................................................................................................... 132
Wi-Fi Settings Shortcut ............................................................................................................... 135
Bluetooth ............................................................................................................................................ 136
Turn On/Off Bluetooth ................................................................................................................. 136
Change Bluetooth Device Name ................................................................................................ 136
Pair GXV3350 with a Bluetooth Device ...................................................................................... 136
Unpair a Bluetooth Device .......................................................................................................... 137
Bluetooth Settings Shortcut ........................................................................................................ 137
EHS Headset ..................................................................................................................................... 139
USB Headset ..................................................................................................................................... 139
USB .................................................................................................................................................... 140
EMERGENCY CALL ................................................................................................... 142
EXPERIENCING THE GXV3350 APPLICATION PHONE .......................................... 144
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Table of Tables
Table 1: GXV3350 Features in a Glance .................................................................................................... 20
Table 2: GXV3350 Technical Specifications ................................................................................................ 21
Table 3: Equipment Packaging ................................................................................................................... 23
Table 4: GXV3350 Front View ..................................................................................................................... 25
Table 5: GXV3350 Back View ..................................................................................................................... 26
Table 6: GBX20 Extension Module Packaging ........................................................................................... 30
Table 7: GXV3350 Status Bar Notification Icons ........................................................................................ 44
Table 8: GXV3350 Keys .............................................................................................................................. 47
Table 9: GXV3350 MWI LED Status ........................................................................................................... 50
Table 10: GXV3350 Feature Code .............................................................................................................. 84
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GXV3350 User Guide
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Table of Figures
Figure 1: GXV3350 Package Content ......................................................................................................... 23
Figure 2: GXV3350 Front and GBX20 Extension Module Front ................................................................. 24
Figure 3: GXV3350 Back View.................................................................................................................... 26
Figure 4: Phone Stand and Mounting Slots on GXV3350 .......................................................................... 28
Figure 5: Tab on The Handset Cradle ......................................................................................................... 29
Figure 6: GXV3350 Back / Side View ......................................................................................................... 29
Figure 7: GBX20 with connector ................................................................................................................. 30
Figure 8: Connect GXV3350 and GBX20 ................................................................................................... 30
Figure 9: GXV3350 Default Home Screen .................................................................................................. 32
Figure 10: GXV3350 Onscreen Menu ......................................................................................................... 32
Figure 11: GXV3350 Finger Gestures on the Touch Screen....................................................................... 33
Figure 12: GXV3350 Desktop Menu ........................................................................................................... 34
Figure 13: Add Widget to the Desktop ........................................................................................................ 35
Figure 14: Open Clock Widget .................................................................................................................... 36
Figure 15: Resize Digital Clock Widget ....................................................................................................... 36
Figure 16: Move Clock Widget .................................................................................................................... 37
Figure 17: GXV3350 Choose Wallpaper ..................................................................................................... 38
Figure 18: GXV3350 Recent Applications ................................................................................................... 38
Figure 19: GXV3350 Switch Idle Screens ................................................................................................... 39
Figure 20: Set up Home Idle Screen ........................................................................................................... 40
Figure 21: Add an Idle Screen .................................................................................................................... 40
Figure 22: Delete an Idle Screen ................................................................................................................ 41
Figure 23: GXV3350 Top Status Bar ........................................................................................................... 41
Figure 24: Status Bar - More Options ......................................................................................................... 42
Figure 25: GXV3350 Top Status Bar – Notification ..................................................................................... 42
Figure 26: GXV3350 Top status Bar - Get more information ...................................................................... 43
Figure 27: GXV3350 Top status Bar – Wi-Fi ............................................................................................... 43
Figure 28: System Settings in Status Bar ................................................................................................... 46
Figure 29: GXV3350 Keys .......................................................................................................................... 46
Figure 30: GXV3350 Onscreen Keyboard - English Keyboard ................................................................... 48
Figure 31: GXV3350 Onscreen Keyboard - Lowercase and Uppercase .................................................... 48
Figure 32: English Keyboard - Number and Symbols ................................................................................. 49
Figure 33: English Keyboard - More Symbols ............................................................................................ 49
Figure 34: GXV3350 Account Widget ......................................................................................................... 51
Figure 35: GXV3350 Dial Screen ................................................................................................................ 52
Figure 36: Disable Video Call Feature on Dial Screen ............................................................................... 53
Figure 37: GXV3350 View Contacts ........................................................................................................... 55
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Figure 38: GXV3350 Call History ................................................................................................................ 55
Figure 39: Single Incoming Call – Audio ..................................................................................................... 56
Figure 40: Single Incoming Call – Video ..................................................................................................... 57
Figure 41: Single Incoming Call – Preview-1 .............................................................................................. 58
Figure 42: Single Incoming Call – Preview-2 .............................................................................................. 58
Figure 43: Single Incoming Call – Transfer-1.............................................................................................. 59
Figure 44: Single Incoming Call – Transfer-2.............................................................................................. 59
Figure 45: Call Waiting ................................................................................................................................ 60
Figure 46: Touch to Return to Call Screen .................................................................................................. 60
Figure 47: Call on Hold ............................................................................................................................... 61
Figure 48: GXV3350 Call Recording ........................................................................................................... 61
Figure 49: MPK button ................................................................................................................................ 62
Figure 50: MPK list ...................................................................................................................................... 63
Figure 51: GXV3350 Call Mute ................................................................................................................... 63
Figure 52: Turn on Video During Audio Call ................................................................................................ 64
Figure 53: Accept Video During Audio Call ................................................................................................. 64
Figure 54: Select Call Details During Video Call ......................................................................................... 65
Figure 55: Call Details ................................................................................................................................. 65
Figure 56: Select Quick DTMF During Call ................................................................................................. 66
Figure 57: DTMF During Call ...................................................................................................................... 66
Figure 58: Blind Transfer ............................................................................................................................. 67
Figure 59: Attended Transfer....................................................................................................................... 68
Figure 60: Attended Transfer - Transferring ................................................................................................ 69
Figure 61: Attended Transfer – Split ........................................................................................................... 69
Figure 62: Attended Transfer....................................................................................................................... 70
Figure 63: Transfer via MPK ....................................................................................................................... 71
Figure 64: MPK list ...................................................................................................................................... 71
Figure 65: Add Conference Members from Dial Screen ............................................................................. 72
Figure 66: Add Conference Members from Dial Screen 2 .......................................................................... 72
Figure 67: GXV3350 Conference Screen ................................................................................................... 73
Figure 68: GXV3350 Conference - Add Existing Call to Conference ......................................................... 74
Figure 69: 3-Way Conference Call Established .......................................................................................... 74
Figure 70: Notification of joining the conference ......................................................................................... 75
Figure 71: Notification of exiting the conference ......................................................................................... 75
Figure 72: GXV3350 Conference - Remove Party from Conference.......................................................... 76
Figure 73: Join UCM Conference Room ..................................................................................................... 77
Figure 74: UCM conference Menu .............................................................................................................. 77
Figure 75: Conference Menu Options ......................................................................................................... 78
Figure 76: Conference’s members list ........................................................................................................ 78
Figure 77: Invite a member ......................................................................................................................... 79
Figure 78: Conference Bridge ..................................................................................................................... 79
Figure 79: Mute all members ...................................................................................................................... 80
Figure 80: Missed Call Screen .................................................................................................................... 80
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Figure 81: Enable/Disable DND .................................................................................................................. 81
Figure 82: Retrieve Voicemail ..................................................................................................................... 82
Figure 83: Unconditional Call Forward ........................................................................................................ 83
Figure 84: Call Forward – Unconditional ..................................................................................................... 83
Figure 85: Call Forward - Time Based ........................................................................................................ 83
Figure 86: Call Forward - Busy/No Answer/DND ........................................................................................ 84
Figure 87: GXV3350 Contacts .................................................................................................................... 87
Figure 88: GXV3350 Contacts - Add New Contact ..................................................................................... 88
Figure 89: Add to Contacts from Dial Pad ................................................................................................... 89
Figure 90: GXV3350 Contacts - Import Contacts ....................................................................................... 90
Figure 91: GXV3350 Contacts - Export Contacts ....................................................................................... 90
Figure 92: GXV3350 Contacts - Download Contacts ................................................................................. 91
Figure 93: GXV3350 Contacts - Search Contacts ...................................................................................... 92
Figure 94: GXV3350 Contacts - Select Contacts........................................................................................ 93
Figure 95: Add Contacts to Favorites .......................................................................................................... 94
Figure 96: GXV3350 Contacts - Add New Group ....................................................................................... 95
Figure 97: GXV3350 Contacts - Storage Status ......................................................................................... 96
Figure 98: GXV3350 Programmable Key APP – Add Number ................................................................... 97
Figure 99: GXV3350 Programmable Key APP – Add number from Contacts ............................................ 98
Figure 100: GXV3350 Programmable Key APP – Number List .................................................................. 98
Figure 101: GXV3350 Settings ................................................................................................................. 100
Figure 102: List of blocked contacts ......................................................................................................... 102
Figure 103: Block History .......................................................................................................................... 102
Figure 104: GXV3350 Blacklist - Add Number to Blacklist ....................................................................... 103
Figure 105: Manually Add Number to Blacklist ......................................................................................... 104
Figure 106: Intercept Anonymous Calls .................................................................................................... 105
Figure 107: GXV3350 Call History ............................................................................................................ 106
Figure 108: GXV3350 Call History – Options ........................................................................................... 107
Figure 109: GXV3350 Call History - Details .............................................................................................. 108
Figure 110: GXV3350 SMS Message ....................................................................................................... 109
Figure 111: View SMS Dialog .................................................................................................................... 109
Figure 112: Create a New SMS ................................................................................................................ 110
Figure 113: GXV3350 File Manager – Copy File ...................................................................................... 112
Figure 114: Paste File ............................................................................................................................... 113
Figure 115: GXV3350 File Manager - Move ............................................................................................. 113
Figure 116: GXV3350 File Manager - Options .......................................................................................... 114
Figure 117: Delete File(s) via File Manager .............................................................................................. 115
Figure 118: Rename File ........................................................................................................................... 116
Figure 119：GS Market – Onscreen Menu ............................................................................................... 117
Figure 120: FTP Server – Start ................................................................................................................. 118
Figure 121: FTP Server – Stop ................................................................................................................. 118
Figure 122: FTP Server – Settings............................................................................................................ 119
Figure 123: StateDetection APP ............................................................................................................... 120
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Figure 124: General Detection .................................................................................................................. 120
Figure 125: Audio Detection ...................................................................................................................... 121
Figure 126: GXV3350 Camera.................................................................................................................. 122
Figure 127: Recent pictures and videos page .......................................................................................... 123
Figure 128: Edit picture ............................................................................................................................. 124
Figure 129: Access to the Gallery ............................................................................................................. 124
Figure 130: GXV3350 Gallery ................................................................................................................... 125
Figure 131: GXV3350 Gallery - Picture Options ....................................................................................... 125
Figure 132: Screensaver settings ............................................................................................................. 126
Figure 133: Use Network Images ............................................................................................................. 127
Figure 134: Network Image Path .............................................................................................................. 127
Figure 135: GXV3350 Web Browser ......................................................................................................... 128
Figure 136: GXV3350 Browser Menu Options.......................................................................................... 128
Figure 137: Open New Window in Browser .............................................................................................. 129
Figure 138: GXV3350 Web Browser-Bookmarks ..................................................................................... 129
Figure 139: Incoming call from GDS3710 door system ............................................................................ 131
Figure 140: GXV3350 Connect to Wi-Fi ................................................................................................... 133
Figure 141: GXV3350 Connect to Wi-Fi-Show Advanced Options ........................................................... 134
Figure 142: Wi-Fi - Add network ............................................................................................................... 134
Figure 143: Wi-Fi Settings Shortcut .......................................................................................................... 135
Figure 144: Wi-Fi Shortcut - Wi-Fi List ...................................................................................................... 135
Figure 145: GXV3350 Bluetooth - Paired Device ..................................................................................... 137
Figure 146: Bluetooth Settings Shortcut ................................................................................................... 138
Figure 147: Bluetooth Setting shortcut 2 ................................................................................................... 138
Figure 148: EHS headset .......................................................................................................................... 139
Figure 149: USB Headset Connected ....................................................................................................... 140
Figure 150: USB Headset Used for Call ................................................................................................... 140
Figure 151: USB Storage Device Connected to GXV3350 ....................................................................... 141
Figure 152: Emergency Access under GXV3350 Locked Screen ............................................................ 142
Figure 153: Emergency Dial Screen ......................................................................................................... 142
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GXV3350 User Guide
Version 1.0.1.8
DOCUMENT PURPOSE
This document describes how to configure the GXV3350 via phone's LCD menu and web UI menu to fully
manipulate phone's features. To learn advanced functions of GXV3350, please visit
http://www.grandstream.com/support to download the latest “GXV3350 Administration Guide”.
This guide covers following topics:
Product Overview
Getting started
Getting to know GXV3350
Make phone calls
Contacts
GXV3350 Settings
Harassment Interception
Call history
SMS
File manager
GS Market
FTP Server
StateDetection
Camera
Browser
Action URL
Connecting GXV3350 to Door Systems
Connect to network and devices
Emergency call
Experiencing the GXV3350 applications
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GXV3350 User Guide
Version 1.0.1.8
CHANGE LOG
This section documents significant changes from previous versions of user guide for GXV3350. Only major
new features or major document updates are listed here. Minor updates for corrections or editing are not
documented here.
Firmware Version 1.0.1.8
This is the initial version.
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GXV3350 User Guide
Version 1.0.1.8
WELCOME
Thank you for purchasing Grandstream GXV3350 High-End Smart Video Phone for AndroidTM. The
GXV3350 IP Video Phone for Android combines a 16-line IP video phone with a multi-platform video
collaboration solution and the functionality of an Android tablet to offer an all-in-one communications
solution. This IP video phone delivers a powerful experience through its’ 5 inch 1280x720 capacitive touch
screen, tiltable camera, HDMI output, dual microphones and support for 720p HD video. The GXV3350
adds dual Gigabit ports with PoE/PoE+, integrated Wi-Fi and Bluetooth support. It also runs Android 7.0
and offers instant access to hundreds of thousands of Android apps. By combining a state-of-the-art IP
video phone, an advanced video collaboration solution, and the functionality of an Android tablet, the
GXV3350 offers businesses throughout the world a powerful desktop communication and productivity
solution.
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GXV3350 User Guide
Version 1.0.1.8
PRODUCT OVERVIEW
GXV3350
16 lines with up to 16 SIP accounts, up to 6-way audio conference
and 3-way 720p 30fps HD video conference, phonebook with up to
1000 contacts, call history with up to 1000 records.
Dual switched 10/100/1000Mbps network ports, Dual-band 2.4GHz &
5GHz Wi-Fi (802.11a/b/g/n), PoE/PoE+, Bluetooth 4.2+EDR, USB,
HDMI, EHS with Plantronics headsets support.
5" (1280x720) capacitive (5 points) touch screen TFT LCD, mega
pixel CMOS sensor camera with privacy shutter.
Dual MIC & HD speakerphone with noise reduction, advanced echo
cancellation and excellent double-talk performance.
Runs the Android™ Operating System 7.0.
Built-in support for GXV series of video surveillance cameras, and
GDS37xx series of access control devices.
Create Android applications for any business need to run on
GXV3350 using Grandstream's SDK toolkit.
Feature Highlights
The following tables contain the major features of the GXV3350:
Table 1: GXV3350 Features in a Glance
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GXV3350 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDPMED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN®
Network Interfaces
Dual switched 10/ 100/ 1000 Mbps ports with integrated PoE/PoE+
Graphic Display
5 inch 1280x720 capacitive touch screen (5 points) TFT LCD
Camera
Tiltable 1 mega-pixel CMOS camera with privacy shutter, 720P@30fps
Bluetooth
Yes, integrated. Bluetooth 4.2+EDR.
Wi-Fi
Yes, dual-band (2.4GHz & 5GHz) with 802.11 a/b/g/n
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), USB port, HDMI-out
(1.4 up to 720p30fps)
Feature Keys
11 functions keys for CONFERENCE, TRANSFER, SEND/REDIAL, MUTE,
EARPHONE, SPEAKERPHONE, VOLUME -/+. 3 dedicated Android keys for
HOME, MENU, and BACK
Voice Codec
Wide-band Opus, wide-band G.722, G.711μ/a, G. 729A/B, G.726-32, iLBC, in-
band and out-of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC,
PLC, AJB, AGC, ANS
Video Codec and
Capabilities
H.264 BP/MP/HP, video resolution up to 720p, frame rate up to 30 fps, bit rate up
to 2Mbps, 3-way video conference (720p@30fps), anti-flickering, auto focus and
auto exposure
Telephony Features
Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 6-way
audio conference(including the host), shared-call-appearance (SCA) / bridgedline-appearance (BLA), virtual Programmable Key, downloadable contacts (XML,
LDAP, up to 1000 items), call record(local and server), call log (up to 1000 records),
call waiting, auto answer, XML customization of screen, click-to-dial, flexible dial
plan, hot desking, personalized music ringtones and music on hold, server
redundancy & fail-over
Sample Applications
Local apps: Contacts, Call History, File Manager, Programmable Key, Settings,
Browser, Voicemail, Clock, Calculator, Recorder, GS Market, etc.
Support third-party Android apps
API/SDK available for advanced custom application development
Applications
Deployment
Support Android 7.0 compliant applications to be developed, downloaded and run
on the device with provisioning control
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3350.
Table 2: GXV3350 Technical Specifications
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HD Audio
Yes, 2 omnidirectional microphones, HD handset and speakerphone with support
for wideband audio
Base Stand
Yes, base stand with three adjustable levels
Extension Module
Yes, can power up to 4 GBX20 EXT modules which feature a 272x480 color LCD,
20 quick-dial/ BLF keys with dual-color LED, 2 navigation keys and less than
1.2W power consumption per unit
*The second GBX20 must be powered on by a 12V/1A PSU when 2 or more GBX20 extension modules are
connected to GXV3350
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256bit-AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media access
control
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese, and more
Upgrade/ Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR-069 or AES encrypted XML configuration file
Power and Green
Energy Efficiency
Universal power adapter included: Input: 100-240VAC 50-60Hz; Output 12VDC
1.5A
Integrated PoE* 802.3af Class 3, PoE+ 802.3at, Class 4
Physical information
Dimension: 210mm (L) x 243mm (L) x 47.5mm (H)
Unit weight: 1.24kg
Package weight: 1.67kg
Temperature and
Humidity
Operation: 0oC to 40oC
Storage: -10oC to 60oC
Humidity: 10% to 90% Non-condensing
Package Content
GXV3350 phone, handset with cord, base stand, universal power supply, network
cable, quick installation guide, brochure, GPL license
Compliance
FCC: Part 15 Class B; Part 15 Subpart C(15.247); Part 15 Subpart E(15.407); Part
68 HAC
IC: RSS-247; RSS-Gen; RSS-102; IECS-003; CS03
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301
489-1; EN 301 489-17; EN 300 328; EN 301 893; EN 62311
RCM: AS/NZS CISPR 32; AS/NZS 4268; AS/NZS 62368.1; AS/CA S004
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GXV3350 User Guide
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GETTING STARTED
GXV3350
1x GXV3350 Main Case.
1x Handset.
1x Phone Cord.
1x Phone Stand
1x Ethernet Cable.
1x 12V Power Adapter.
1x Quick Installation Guide.
1x GPL License.
Figure 1: GXV3350 Package Content
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the GXV3350.
Equipment Packaging
Table 3: Equipment Packaging
Note: Check the package before installation. If you find anything missing, contact your system administrator.
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GXV3350 User Guide
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Description of the GXV3350
1
2
3
4
5
6
7
8
9
11
121314
15
16
10
17
18
19
20
Front View
Figure 2: GXV3350 Front and GBX20 Extension Module Front
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Table 4: GXV3350 Front View
Item
Name
Description
1
Front Camera
Mega pixel front camera. The angle can be adjusted, and the
camera can be blocked by scrolling up/down the wheel on the back
of the camera.
2
MWI LED Indicator
To indicate message status, call status and phone's system status
using the LED indicator.
3
LCD
5 (1280*720) capacitive (5 points) touch screen.
4
Volume Down
Tap to turn down the call volume and media volume.
5
Volume Up
Tap to turn up the call volume and media volume.
6
Home
Tap to go back to Home screen; or touch and press for about 2
seconds to take a screenshot of phone’s screen.
7
Menu
Press MENU key to access phone’s display settings, edit widgets
and thread manager. Or press and hold on the MENU key for 2
seconds to enter managing application interface directly.
8
Back
Tap to go back to the previous menu.
9
Handset
Off hook to use handset as the audio channel for calls and media.
10
Keypad
Tap to dial or send DTMF
11
Conference
Tap to enter into conference, then make an online meeting
12
Transfer
Tap to transfer the call
13
Dial/Send
Tap to make a call
14
Mute
Mute / Unmute the call. Or enable DND when free
15
Earphone
Tap to enter into the dial interface or switch the media channel to
earphone
16
Speaker
Tap to enter into the dial interface or switch the media channel to
speaker
17
GBX20 LCD
272*480 color LCD
18
Multiple Button
Tap to make all kinds of call, like speed dial, BLF and so on
19
Turn Last Page
Turn last page
20
Turn Next Page
Turn next page
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GXV3350 User Guide
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Back View
Item
Name
Description
1
Camera Adjusting Wheel
Scroll up/down to adjust the camera angle.
2
Phone Stand Slot
Put the phone stand from left to right into the slots.
3
Handset Port
RJ9 handset connector port.
4
Headset Port
RJ9 headset connector port (supporting EHS with
Plantronics headset).
5
Power Jack
12V DC Power connector port.
6
LAN Port
10/100/1000Mbps RJ-45 port connecting to Ethernet.
PoE/PoE+ is supported.
7
PC Port
10/100/1000Mbps RJ-45 port connecting to PC.
1 2 8 34
5
6 7 9
10
Figure 3: GXV3350 Back View
Table 5: GXV3350 Back View
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8
USB Port
USB devices can be connected via the USB port. For
example, connect a USB flash drive to save captured
pictures.
9
Side GBX20 Connection
Slot
The slots for connecting GXV3350 and GBX20.
10
HDMI-out Port
Connect display device to the HDMI port via HDMI cable.
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GXV3350 User Guide
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Connecting and Setting Up the GXV3350
The GXV3350 can be installed on the desktop using the built-in stand or attached on the wall using the
slots for wall mounting.
Using the Phone Stand
The GXV3350 has a phone stand. To set up the GXV3350 as your desk phone, follow the steps below:
1. For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the
phone where there is a slot for the phone stand, (upper half, bottom part);
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped;
The LCD will display the booting up screen or firmware upgrading information. Before continuing, please
wait for the main screen display to show up.
Figure 4: Phone Stand and Mounting Slots on GXV3350
Using the Slots for Wall Mounting (Wall Mount *Sold Separately)
1. Attach the wall mount to the slots for wall mount spaces on the back of the phone;
2. Attach the phone to the wall via the wall mount hole;
3. Pull out the tab from the handset cradle (see figure below);
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the
phone is mounted on the wall.
5. Connect the handset and main phone case with the phone cord;
6. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
7. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped;
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GXV3350 User Guide
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The LCD will display the booting up screen or firmware upgrading information. Before continuing,
please wait for the main screen display to show up.
Figure 5: Tab on The Handset Cradle
Connecting the GXV3350
To setup your GXV3350, please follow the steps below:
1. Connect the handset and main phone case with the phone cord;
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
3. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 2, this step could be skipped;
4. The LCD will display booting up or firmware upgrading information. Before continuing, please wait
for the main screen display to show up;
5. Using the web configuration interface or from the menu of the touch screen, you can further
configure network connection using static IP, DHCP etc.
Figure 6: GXV3350 Back / Side View
GBX20 Extension Module
The GXV3350 uses GBX20 as the extension module. The extension module is an ideal solution for the
busy enterprise environment looking to add the ability to receive and dispatch calls efficiently. Each GBX20
extension module has 20 programmable buttons, Left and Right buttons, supporting 40 Multiple Purpose
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GXV3350 User Guide
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Keys to be configured. GXV3350 supports up to 4 extension modules, adding 160 fully programmable
1x GBX20.
1x GBX20 Stand.
1x Connector.
1x TypeA-MicroB USB Cable.
1x 12V/1A Power Adapter.
1x Screw.
1x Quick Installation Guide.
phone extensions to the phone.
Table 6: GBX20 Extension Module Packaging
Note:
1. The GBX20 is an additional accessory for the GXV3350. Therefore, theGBX20 (including extension
module accessories for installation) is not included in the GXV3350 package.
2. In case two or more GBX20 extension modules are connected to the GXV3350, the second GBX20
needs to be powered on by a 12V/1A PSU.
Installing the GBX20 to GXV3350
To set up the GBX20 with the GXV3350, please follow the steps below:
1. On the back of the GBX20 and the GXV3350 there are slots for connector plate. Attach the connector
plate between the slots for the GBX20, Apply the screw provided and securely tighten the connector
plate to the GBX20 (see figure below).
Figure 7: GBX20 with connector
2. Attach the other side of the connector plate to the GXV3350’s EXT slots like shown in the figure below:
Figure 8: Connect GXV3350 and GBX20
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