Grandstream GXV3350 User guide
Grandstream Networks, Inc.
GXV3350
High-End Smart Video Phone
User Guide
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GXV3350 User Guide
Version 1.0.3.27
COPYRIGHT
©2021 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.
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U.S. FCC Statement
Part 68 Regulatory Information
This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,
among other information, the ACTA registration number and ringer equivalence number (REN). If requested,
this information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line.
Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total REN’s contact the
telephone company to determine the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line
Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right the file a
complaint with the FCC if you believe it is necessary. The telephone company may make change in its
facilities. If this happens, the telephone company will provide advance notice in order for you to make the
necessary modifications in order to maintain uninterrupted service.
If the trouble is causing harm to the telephone network, the telephone company may request you to remove
the equipment from the network until the problem is resolved.
This equipment uses the following USOC jacks: RJ45C.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is
connected. This is to avoid damaging the equipment caused by local lightening strikes and other electrical
surges.
Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid
scratching.
If trouble is experienced with this equipment, please contact (Agent in the US):
Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Tel: 1-617-5669300
Fax: 1-617-2491987
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GXV3350 User Guide
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Part 15 Regulatory Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two condition:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
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GXV3350 User Guide
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Canada Regulatory Information
Operation of 5150-5250 MHz is restricted to indoor use only.
This device contains licence-exempt y=transmitter(s)/receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two
conditions:
(1) This device may not cause interference.
(2) This device must accept ant interference, including interference that may cause undesired operation of
the device.
L’émetteur / récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR
d'Innovation, Sciences et Développement économique Canada applicable aux appareils radio exempts de
licence. L'exploration est autorisée aux deux conditions suivantes:
(1) L'appareil ne doit pas produire de brouillage ;
(2) L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
CAN ICES-3(B)/NMB-3(B)
The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance
with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance.
This equipment should be installed and operated with minimum distance 20cm between the radiator & your
body. This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
EU Regulatory Information
Support Frequency Bands and Power:
WLAN/BT 2.4 GHz < 20 dBm;
WLAN 5.2 GHz <23 dBm;
WLAN 5.3/5.6 GHz <20 dBm;
This equipment should be installed and operated with minimum distance 20cm between the radiator & your
body. Transmitter must not be co-located or operating in conjunction wirh any other antenna or transmitter.
The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as follows:
Hereby, Grandstream Networks, Inc. declares that the radio equipment type GXV3350 is in compliance
with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
www.grandstream.com
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CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GXV3350 is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/
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GXV3350 User Guide
Version 1.0.3.27
Table of Content
DOCUMENT PURPOSE ............................................................................................... 17
CHANGE LOG .............................................................................................................. 18
Firmware Version 1.0.3.27 .............................................................................................................. 18
Firmware Version 1.0.3.25 .............................................................................................................. 18
Firmware Version 1.0.3.20 .............................................................................................................. 18
Firmware Version 1.0.3.19 .............................................................................................................. 18
Firmware Version 1.0.3.17 .............................................................................................................. 18
Firmware Version 1.0.3.13 .............................................................................................................. 18
Firmware Version 1.0.1.8 ................................................................................................................ 18
WELCOME ................................................................................................................... 19
PRODUCT OVERVIEW ................................................................................................ 20
Feature Highlights ................................ .......................................................................................... 20
GXV3350 Technical Specifications .................................................................................................. 21
GETTING STARTED ..................................................................................................... 23
Equipment Packaging ..................................................................................................................... 23
Description of the GXV3350 ............................................................................................................ 24
Front View ............................................................................................................................... 24
Back View ............................................................................................................................... 26
Connecting and Setting Up the GXV3350 ....................................................................................... 28
Using the Phone Stand ............................................................................................................ 28
Using the Slots for Wall Mounting (Wall Mount *Sold Separately) ............................................. 28
Connecting the GXV3350 ............................................................................................................... 29
GBX20 Extension Module ............................................................................................................... 29
Installing the GBX20 to GXV3350 ............................................................................................ 30
Cleaning the Phone ........................................................................................................................ 31
GETTING TO KNOW GXV3350 .................................................................................... 32
Use the Touchscreen ...................................................................................................................... 32
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Use the Desktop ............................................................................................................................. 34
Desktop Menu ......................................................................................................................... 34
Add Widget to Desktop ............................................................................................................ 35
Manage Desktop Items ............................................................................................................ 35
Auto Adjust Screen ................................................................ .................................................. 37
Set Wallpapers ........................................................................................................................ 38
Set Weather Widget ................................................................................................................. 39
Manage Running Applications ................................................................ .................................. 40
Idle Screen ................................ ................................................................ ..................................... 41
Switch Idle Screens ................................................................................................................. 41
Set Up Idle Screen .................................................................................................................. 42
Use the Status Bar ......................................................................................................................... 44
Notifications in Status Bar ............................................................................................................... 46
System Settings in Status Bar .................................................................................................. 49
Use the GXV3350 Keys ................................ .................................................................................. 49
Keypad Shortcut Functions ...................................................................................................... 50
Use the On-Screen Keyboard ......................................................................................................... 51
Use the Message Waiting Indicator ................................................................................................. 52
MAKE PHONE CALLS ................................................................................................. 54
Register SIP Accounts .................................................................................................................... 54
Account Status ........................................................................................................................ 54
Configure SIP Account ............................................................................................................. 55
Dial a Number Directly .................................................................................................................... 56
Redial ............................................................................................................................................. 57
Dial a Number via Contact .............................................................................................................. 57
Dial a Number via Call History ........................................................................................................ 58
Direct IP Call .................................................................................................................................. 59
Answer a Call ................................................................................................................................. 60
Single Incoming Call ................................................................................................................ 60
Preview Function for Incoming Call ................................................................................................ 61
Transfer Function for Incoming Call ............................................................................................... 62
Multiple Calls/Call Waiting........................................................................................................ 63
Call Progress Status ................................................................................................................ 64
Call Hold......................................................................................................................................... 64
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Call Recording ................................................................................................................................ 65
MPK Monitoring .............................................................................................................................. 66
Mute ............................................................................................................................................... 67
Turn on Video during Audio Call ................................................................ ...................................... 68
Call Details during Call................................................................................................ .................... 69
Quick DTMF During Call ................................................................................................ ................. 70
Switch Audio Channel During Call ................................................................................................... 71
Call Transfer ................................................................................................................................... 71
Blind Transfer .......................................................................................................................... 71
Attended Transfer .................................................................................................................... 72
Transfer via MPKs ................................................................................................................... 74
6-Way Conference .......................................................................................................................... 75
Initiate Conference .................................................................................................................. 75
Remove Party from Conference ............................................................................................... 79
End Conference....................................................................................................................... 80
Hold and Resume Conference ................................................................................................. 80
Auto Conference Mode ............................................................................................................ 80
Multicast Paging ............................................................................................................................. 81
Multicast Listening switch ........................................................................................................ 81
UCM Conference ............................................................................................................................ 82
Participate in UCM Conference Room...................................................................................... 82
CCM (Conference Call Menu) .................................................................................................. 82
Conference Call Operations ..................................................................................................... 83
CEI (Conference Event Indicator) ............................................................................................ 85
Missed Call ..................................................................................................................................... 85
DND (Do Not Disturb) ..................................................................................................................... 86
Voicemail/Message Waiting Indication ............................................................................................ 86
Call Forward ................................................................................................................................... 87
Call Features .................................................................................................................................. 89
CONTACTS................................................................................................................... 92
Local Contacts ................................................................................................................................ 92
Add Single Contacts ....................................................................................................................... 92
Import/Export Contacts ................................................................................................................... 93
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Download Contacts......................................................................................................................... 95
Search Contacts ............................................................................................................................. 96
Use Contacts ................................................................................................................................ .. 97
Make a Call to Contacts ........................................................................................................... 97
Select Contacts ....................................................................................................................... 97
Add Contacts to Favorites ........................................................................................................ 97
Edit Contacts ........................................................................................................................... 98
Send Contacts to Desktop Shortcut ................................................................ ......................... 98
Share Contacts via Bluetooth ................................................................................................... 98
Add Contacts to Blacklist ......................................................................................................... 99
Add Group ............................................................................................................................... 99
Add contacts to Group ........................................................................................................... 100
Contacts Storage Status ........................................................................................................ 100
PROGRAMMABLE KEYS .......................................................................................... 101
Programmable Keys Application ................................................................................................... 101
GBX20 Extension Boards ............................................................................................................. 102
Diagnostics ................................................................................................................ 104
GXV3350 SETTINGS .................................................................................................. 106
HARASSMENT INTERCEPTION ............................................................................... 108
Blocked Contacts .......................................................................................................................... 108
Block History ................................................................................................ ................................ 108
Delete Block History .............................................................................................................. 109
Edit Blacklist .......................................................................................................................... 109
Intercept Anonymous calls ............................................................................................................ 110
CALL HISTORY .......................................................................................................... 112
Local Call History .......................................................................................................................... 112
Dial Out from Call History ...................................................................................................... 112
Call History Options ............................................................................................................... 113
Delete Call History ................................................................................................................. 113
Call History Details ................................................................................................................ 113
SMS ............................................................................................................................ 115
View SMS ..................................................................................................................................... 115
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Create New SMS .......................................................................................................................... 116
Delete SMS .................................................................................................................................. 116
SMS Settings ................................................................................................................................ 117
FILE MANAGER ......................................................................................................... 118
Files Operations ........................................................................................................................... 118
Copy and Paste Files ............................................................................................................. 118
Move Files ............................................................................................................................. 119
Send Files ............................................................................................................................. 120
Delete Files ........................................................................................................................... 120
Rename a File ....................................................................................................................... 121
File Categories ............................................................................................................................. 122
GS MARKET ............................................................................................................... 123
FTP SERVER .............................................................................................................. 124
STATEDETECTION .................................................................................................... 126
CAMERA .................................................................................................................... 128
Take Picture.................................................................................................................................. 128
Record Video ................................................................................................................................ 128
Angle Adjustment .......................................................................................................................... 129
Gallery .......................................................................................................................................... 129
Screensaver ................................................................................................................................. 132
BROWSER ................................................................................................................. 134
ACTION URL .............................................................................................................. 136
CONNECTING GXV3350 TO DOOR SYSTEMS ........................................................ 137
CONNECT TO NETWORK AND DEVICES ................................................................ 138
Ethernet........................................................................................................................................ 138
WI-FI ............................................................................................................................................ 138
Turn On/Off Wi-Fi................................................................................................................... 138
Connect to Wi-Fi Networks .................................................................................................... 138
Wi-Fi Settings Shortcut .......................................................................................................... 141
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Bluetooth ...................................................................................................................................... 142
Turn On/Off Bluetooth ............................................................................................................ 142
Change Bluetooth Device Name ............................................................................................ 142
Pair GXV3350 with a Bluetooth Device .................................................................................. 142
Unpair a Bluetooth Device ................................................................ ..................................... 143
Bluetooth Settings Shortcut.................................................................................................... 143
EHS Headset ................................................................................................................................ 145
USB Headset ................................................................................................................................ 145
USB ............................................................................................................................................. 147
EMERGENCY CALL ................................................................................................... 148
EXPERIENCING THE GXV3350 APPLICATION PHONE .......................................... 150
Table of Tables
Table 1: GXV3350 Features in a Glance ................................................................................................ 20
Table 2: GXV3350 Technical Specifications ............................................................................................ 21
Table 3: Equipment Packaging ................................................................................................ ............... 23
Table 4: GXV3350 Front View ................................................................................................................ 25
Table 5: GXV3350 Back View ................................................................................................................ 26
Table 6: GBX20 Extension Module Packaging ....................................................................................... 30
Table 7: GXV3350 Status Bar Notification Icons ..................................................................................... 47
Table 8: GXV3350 Keys ......................................................................................................................... 50
Table 9: GXV3350 MWI LED Status ................................................................................................ ....... 53
Table 10: GXV3350 Feature Code ......................................................................................................... 89
Table of Figures
Figure 1: GXV3350 Package Content .................................................................................................... 23
Figure 2: GXV3350 Front and GBX20 Extension Module Front .............................................................. 24
Figure 3: GXV3350 Back View ............................................................................................................... 26
Figure 4: Phone Stand and Mounting Slots on GXV3350 ....................................................................... 28
Figure 5: Tab on The Handset Cradle..................................................................................................... 29
Figure 6: GXV3350 Back / Side View ..................................................................................................... 29
Figure 7: GBX20 with connector ............................................................................................................ 30
Figure 8: Connect GXV3350 and GBX20 ............................................................................................... 30
Figure 9: GXV3350 Default Home Screen ................................................................ .............................. 32
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Figure 10: GXV3350 Onscreen Menu .................................................................................................... 32
Figure 11: GXV3350 Finger Gestures on the Touch Screen.................................................................... 33
Figure 12: GXV3350 Desktop Menu....................................................................................................... 34
Figure 13: Add Widget to the Desktop .................................................................................................... 35
Figure 14: Open Clock Widget ............................................................................................................... 36
Figure 15: Resize Digital Clock Widget ................................................................................................ .. 36
Figure 16: Move Clock Widget ............................................................................................................... 37
Figure 17: Creating a Folder grouping Apps ........................................................................................... 37
Figure 18: Auto Adjust Screen ................................................................................................................ 38
Figure 19: GXV3350 Choose Wallpaper ................................................................................................ 39
Figure 20 : Accessing Available Widgets ................................................................................................ 39
Figure 21: Minimized display of Weather App ................................ ......................................................... 40
Figure 22: Maximized Display of Weather APP ...................................................................................... 40
Figure 23: GXV3350 Recent Applications .............................................................................................. 41
Figure 24: GXV3350 Switch Idle Screens .............................................................................................. 42
Figure 25: Set up Home Idle Screen ...................................................................................................... 42
Figure 26: Add an Idle Screen ................................................................................................................ 43
Figure 27: Delete an Idle Screen............................................................................................................ 44
Figure 28: GXV3350 Top Status Bar ...................................................................................................... 44
Figure 29: Status Bar - More Options ..................................................................................................... 45
Figure 30: GXV3350 Top Status Bar – Notification ................................................................................. 45
Figure 31: GXV3350 Top status Bar - Get more information ................................................................... 46
Figure 32: GXV3350 Top status Bar – Wi-Fi ........................................................................................... 46
Figure 33: System Settings in Status Bar ............................................................................................... 49
Figure 34: GXV3350 Keys ..................................................................................................................... 49
Figure 35: GXV3350 Onscreen Keyboard - English Keyboard ................................................................ 51
Figure 36: GXV3350 Onscreen Keyboard - Lowercase and Uppercase .................................................. 51
Figure 37: English Keyboard - Number and Symbols ............................................................................. 52
Figure 38: English Keyboard - More Symbols ........................................................................................ 52
Figure 39: GXV3350 Account Widget ..................................................................................................... 54
Figure 40: GXV3350 Dial Screen ........................................................................................................... 55
Figure 41: Disable Video Call Feature on Dial Screen ............................................................................ 56
Figure 42: GXV3350 View Contacts ....................................................................................................... 58
Figure 43: GXV3350 Call History ........................................................................................................... 58
Figure 44: Call mode from call history .................................................................................................... 59
Figure 45: Single Incoming Call – Audio................................................................................................. 60
Figure 46: Single Incoming Call – Video ................................................................................................. 60
Figure 47: Single Incoming Call – Preview-1 .......................................................................................... 61
Figure 48: Single Incoming Call – Preview-2 .......................................................................................... 62
Figure 49: Single Incoming Call – Transfer-1.......................................................................................... 62
Figure 50: Single Incoming Call – Transfer-2.......................................................................................... 63
Figure 51: Call Waiting........................................................................................................................... 63
Figure 52: Touch to Return to Call Screen .............................................................................................. 64
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Figure 53: Call on Hold .......................................................................................................................... 65
Figure 54: GXV3350 Call Recording ...................................................................................................... 65
Figure 55: MPK button ........................................................................................................................... 66
Figure 56: MPK list ................................................................................................................................ 67
Figure 57: GXV3350 Call Mute .............................................................................................................. 67
Figure 58: Turn on Video During Audio Call ............................................................................................ 68
Figure 59: Accept Video During Audio Call ............................................................................................. 68
Figure 60: Select Call Details During Video Call ..................................................................................... 69
Figure 61: Call Details ........................................................................................................................... 69
Figure 62: Select Quick DTMF During Call ............................................................................................. 70
Figure 63: DTMF During Call ................................................................................................................. 70
Figure 64: Blind Transfer........................................................................................................................ 71
Figure 65: Attended Transfer.................................................................................................................. 72
Figure 66: Attended Transfer - Transferring ............................................................................................ 73
Figure 67: Attended Transfer – Split ....................................................................................................... 73
Figure 68: Attended Transfer.................................................................................................................. 74
Figure 69: Transfer via MPK .................................................................................................................. 75
Figure 70: MPK list ................................................................................................................................ 75
Figure 71: Add Conference Members from Dial Screen .......................................................................... 76
Figure 72: Add Conference Members from Dial Screen 2 ....................................................................... 76
Figure 73: GXV3350 Conference Screen ............................................................................................... 77
Figure 74: GXV3350 Conference - Add Existing Call to Conference ....................................................... 78
Figure 75: 3-Way Conference Call Established ...................................................................................... 78
Figure 76: Notification of joining the conference ..................................................................................... 78
Figure 77: Notification of exiting the conference ..................................................................................... 79
Figure 78: GXV3350 Conference - Remove Party from Conference ....................................................... 79
Figure 79: Multicast Listening widget – On ............................................................................................. 81
Figure 80: Join UCM Conference Room................................................................................................. 82
Figure 81: UCM conference Menu ......................................................................................................... 82
Figure 82: Conference Menu Options ................................................................ .................................... 83
Figure 83: Conference’s members list ................................ .................................................................... 83
Figure 84: Invite a member .................................................................................................................... 84
Figure 85: Conference Bridge ................................................................................................................ 84
Figure 86: Mute all members ................................................................................................................. 85
Figure 87: Missed Call Screen ............................................................................................................... 85
Figure 88: Enable/Disable DND ............................................................................................................. 86
Figure 89: Retrieve Voicemail ................................................................................................................ 87
Figure 90: Unconditional Call Forward ................................................................................................... 88
Figure 91: Call Forward – Unconditional ................................................................................................ 88
Figure 92: Call Forward - Time Based .................................................................................................... 88
Figure 93: Call Forward - Busy/No Answer/DND .................................................................................... 89
Figure 94: GXV3350 Contacts ............................................................................................................... 92
Figure 95: GXV3350 Contacts - Add New Contact ................................................................................. 93
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Figure 96: Add to Contacts from Dial Pad .............................................................................................. 93
Figure 97: GXV3350 Contacts - Import Contacts .................................................................................... 94
Figure 98: GXV3350 Contacts - Export Contacts ................................................................................... 95
Figure 99: GXV3350 Contacts - Download Contacts ................................................................ .............. 96
Figure 100: GXV3350 Contacts - Search Contacts................................................................................. 96
Figure 101: GXV3350 Contacts - Select Contacts .................................................................................. 97
Figure 102: Add Contacts to Favorites ................................................................................................... 98
Figure 103: GXV3350 Contacts - Add New Group .................................................................................. 99
Figure 104: GXV3350 Contacts - Storage Status ................................................................................. 100
Figure 105: GXV3350 Programmable Key APP – Add Number ............................................................ 101
Figure 106: GXV3350 Programmable Key APP – Add number from Contacts ...................................... 102
Figure 107: GXV3350 Programmable Key APP – Number List ............................................................. 102
Figure 108: Port & Network Status ....................................................................................................... 104
Figure 109: Account Status .................................................................................................................. 104
Figure 110: Speaker Diagnosis ............................................................................................................ 105
Figure 111: Microphone diagnosis ........................................................................................................ 105
Figure 112: GXV3350 Settings ............................................................................................................. 106
Figure 113: List of blocked contacts ..................................................................................................... 108
Figure 114: Block History ..................................................................................................................... 108
Figure 115: GXV3350 Blacklist - Add Number to Blacklist ..................................................................... 109
Figure 116: Manually Add Number to Blacklist...................................................................................... 110
Figure 117: Intercept Anonymous Calls ................................................................................................. 111
Figure 118: GXV3350 Call History........................................................................................................ 112
Figure 119: GXV3350 Call History – Options ........................................................................................ 113
Figure 120: GXV3350 Call History - Details.......................................................................................... 114
Figure 121: GXV3350 SMS Message .................................................................................................. 115
Figure 122: View SMS Dialog .............................................................................................................. 115
Figure 123: Create a New SMS ........................................................................................................... 116
Figure 124: SMS Settings ................................................................ .................................................... 117
Figure 125: GXV3350 File Manager – Copy File .................................................................................. 118
Figure 126: Paste File.......................................................................................................................... 119
Figure 127: GXV3350 File Manager - Move ......................................................................................... 119
Figure 128: GXV3350 File Manager - Options ...................................................................................... 120
Figure 129: Delete File(s) via File Manager .......................................................................................... 121
Figure 130: Rename File ..................................................................................................................... 122
Figure 131：GS Market – Onscreen Menu .......................................................................................... 123
Figure 132: FTP Server – Start ............................................................................................................ 124
Figure 133: FTP Server – Stop ............................................................................................................ 124
Figure 134: FTP Server – Settings ....................................................................................................... 125
Figure 135: StateDetection APP........................................................................................................... 126
Figure 136: General Detection ................................ ............................................................................. 126
Figure 137: Audio Detection ................................................................ ................................................. 127
Figure 138: GXV3350 Camera ............................................................................................................. 128
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Figure 139: Recent pictures and videos page ...................................................................................... 129
Figure 140: Edit picture ........................................................................................................................ 130
Figure 141: Access to the Gallery ........................................................................................................ 130
Figure 142: GXV3350 Gallery .............................................................................................................. 131
Figure 143: GXV3350 Gallery - Picture Options ................................................................................... 131
Figure 144: Screensaver settings ......................................................................................................... 132
Figure 145: Use Network Images ................................ ......................................................................... 133
Figure 146: Network Image Path.......................................................................................................... 133
Figure 147: GXV3350 Web Browser .................................................................................................... 134
Figure 148: GXV3350 Browser Menu Options ................................................................ ...................... 134
Figure 149: Open New Window in Browser .......................................................................................... 135
Figure 150: GXV3350 Web Browser-Bookmarks .................................................................................. 135
Figure 151: Incoming call from GDS3710 door system ......................................................................... 137
Figure 152: GXV3350 Connect to Wi-Fi ............................................................................................... 139
Figure 153: GXV3350 Connect to Wi-Fi-Show Advanced Options ........................................................ 140
Figure 154: Wi-Fi - Add network ................................................................ ........................................... 140
Figure 155: Wi-Fi Settings Shortcut...................................................................................................... 141
Figure 156: Wi-Fi Shortcut - Wi-Fi List ................................................................................................. 141
Figure 157: GXV3350 Bluetooth - Paired Device .................................................................................. 143
Figure 158: Bluetooth Settings Shortcut ............................................................................................... 144
Figure 159: Bluetooth Setting shortcut 2 .............................................................................................. 144
Figure 160: EHS headset................................................................ ..................................................... 145
Figure 161: USB Headset Connected .................................................................................................. 146
Figure 162: USB Headset Used for Call ............................................................................................... 146
Figure 163: USB Storage Device Connected to GXV3350.................................................................... 147
Figure 164: Emergency Access under GXV3350 Locked Screen ......................................................... 148
Figure 165: Emergency Dial Screen..................................................................................................... 148
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GXV3350 User Guide
Version 1.0.3.27
DOCUMENT PURPOSE
This document describes how to configure the GXV3350 via phone's LCD menu and web UI menu to fully
manipulate phone's features. To learn advanced functions of GXV3350, please visit
http://www.grandstream.com/support to download the latest “GXV3350 Administration Guide”.
This guide covers following topics:
Product Overview
Getting started
Getting to know GXV3350
Make phone calls
Contacts
GXV3350 Settings
Harassment Interception
Call history
SMS
File manager
GS Market
FTP Server
StateDetection
Camera
Browser
Action URL
Connecting GXV3350 to Door Systems
Connect to network and devices
Emergency call
Experiencing the GXV3350 applications
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GXV3350 User Guide
Version 1.0.3.27
CHANGE LOG
This section documents significant changes from previous versions of user guide for GXV3350. Only major
new features or major document updates are listed here. Minor updates for corrections or editing are not
documented here.
Firmware Version 1.0.3.27
Added a “Mute” option to account ring tone list. [Account Ringtones]
Firmware Version 1.0.3.25
Supported switching cities from the weather widget directly. [Weather Widget]
Added call type icon in Call History app to indicate audio or video calls. [Dial a Number via Call
History]
Updated “No/Noise” button in Audio Diagnostics to two separate ones. [Audio Diagnostics]
Added multicast intercom global switch in LCD widget. [Multicast]
Updated button in attended transfer from “Blind” to “Transfer now”. [Attended Transfer]
Supported selecting call mode when calling from history. [Dial a Number via Call History]
Updated calling account display to Account Name instead of SIP Authentication ID. [Account Status]
Added support so that Apps can be grouped into folders on home screen. [Group Apps]
Firmware Version 1.0.3.20
No Major Change.
Firmware Version 1.0.3.19
Added support for integrated call control features with GUV3000/3005 [USB Headset]
Firmware Version 1.0.3.17
No Major Change.
Firmware Version 1.0.3.13
Added AutoAdjustScreen app to make third-party app display more friendly. [Auto Adjust Screen]
Firmware Version 1.0.1.8
This is the initial version.
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GXV3350 User Guide
Version 1.0.3.27
WELCOME
Thank you for purchasing Grandstream GXV3350 High-End Smart Video Phone for Android
TM
. The
GXV3350 IP Video Phone for Android combines a 16-line IP video phone with a multi-platform video
collaboration solution and the functionality of an Android tablet to offer an all-in-one communications
solution. This IP video phone delivers a powerful experience through its’ 5 inch 1280x720 capacitive touch
screen, tiltable camera, HDMI output, dual microphones and support for 720p HD video. The GXV3350
adds dual Gigabit ports with PoE/PoE+, integrated Wi-Fi and Bluetooth support. It also runs Android 7.0
and offers instant access to hundreds of thousands of Android apps. By combining a state-of-the-art IP
video phone, an advanced video collaboration solution, and the functionality of an Android tablet, the
GXV3350 offers businesses throughout the world a powerful desktop communication and productivity
solution.
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GXV3350 User Guide
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PRODUCT OVERVIEW
Feature Highlights
The following tables contain the major features of the GXV3350:
Table 1: GXV3350 Features in a Glance
GXV3350
16 lines with up to 16 SIP accounts, up to 6-way audio conference
and 3-way 720p 30fps HD video conference, phonebook with up to
1000 contacts, call history with up to 1000 records.
Dual switched 10/100/1000Mbps network ports, Dual-band 2.4GHz &
5GHz Wi-Fi (802.11a/b/g/n), PoE/PoE+, Bluetooth 4.2+EDR, USB,
HDMI, EHS with Plantronics headsets support.
5" (1280x720) capacitive (5 points) touch screen TFT LCD, mega
pixel CMOS sensor camera with privacy shutter.
Dual MIC & HD speakerphone with noise reduction, advanced echo
cancellation and excellent double-talk performance.
Runs the Android™ Operating System 7.0.
Built-in support for GXV series of video surveillance cameras, and
GDS37xx series of access control devices.
Create Android applications for any business need to run on
GXV3350 using Grandstream's SDK toolkit.
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GXV3350 User Guide
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GXV3350 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3350.
Table 2: GXV3350 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDPMED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN®
Network Interfaces
Dual switched 10/ 100/ 1000 Mbps ports with integrated PoE/PoE+
Graphic Display
5 inch 1280x720 capacitive touch screen (5 points) TFT LCD
Camera
Tiltable 1 mega-pixel CMOS camera with privacy shutter, 720P@30fps
Bluetooth
Yes, integrated. Bluetooth 4.2+EDR.
Wi-Fi
Yes, dual-band (2.4GHz & 5GHz) with 802.11 a/b/g/n
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), USB port, HDMI-out
(1.4 up to 720p30fps)
Feature Keys
11 functions keys for CONFERENCE, TRANSFER, SEND/REDIAL, MUTE,
EARPHONE, SPEAKERPHONE, VOLUME -/+. 3 dedicated Android keys for
HOME, MENU, and BACK
Voice Codec
Wide-band Opus, wide-band G.722, G.711μ/a, G. 729A/B, G.726-32, iLBC, inband and out-of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC,
PLC, AJB, AGC, ANS
Video Codec and
Capabilities
H.264 BP/MP/HP, video resolution up to 720p, frame rate up to 30 fps, bit rate up
to 2Mbps, 3-way video conference (720p@30fps), anti-flickering, auto focus and
auto exposure
Telephony Features
Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 6-way
audio conference(including the host), shared-call-appearance (SCA) / bridgedline-appearance (BLA), virtual Programmable Key, downloadable contacts (XML,
LDAP, up to 1000 items), call record(local and server), call log (up to 1000 records),
call waiting, auto answer, XML customization of screen, click-to-dial, flexible dial
plan, hot desking, personalized music ringtones and music on hold, server
redundancy & fail-over
Sample Applications
Local apps: Contacts, Call History, File Manager, Programmable Key, Settings,
Browser, Voicemail, Clock, Calculator, Recorder, GS Market, etc.
Support third-party Android apps
API/SDK available for advanced custom application development
Applications
Deployment
Support Android 7.0 compliant applications to be developed, downloaded and run
on the device with provisioning control
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GXV3350 User Guide
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HD Audio
Yes, 2 omnidirectional microphones, HD handset and speakerphone with support
for wideband audio
Base Stand
Yes, base stand with three adjustable levels
Extension Module
Yes, can power up to 4 GBX20 EXT modules which feature a 272x480 color LCD,
20 quick-dial/ BLF keys with dual-color LED, 2 navigation keys and less than
1.2W power consumption per unit
*The second GBX20 must be powered on by a 12V/1A PSU when 2 or more GBX20 extension modules are
connected to GXV3350
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256bit-AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media access
control
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese, and more
Upgrade/ Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR-069 or AES encrypted XML configuration file
Power and Green
Energy Efficiency
Universal power adapter included: Input: 100-240VAC 50-60Hz; Output 12VDC
1.5A
Integrated PoE* 802.3af Class 3, PoE+ 802.3at, Class 4
Physical information
Dimension: 210mm (L) x 243mm (L) x 47.5mm (H)
Unit weight: 1.24kg
Package weight: 1.67kg
Temperature and
Humidity
Operation: 0oC to 40
o
C
Storage: -10oC to 60
o
C
Humidity: 10% to 90% Non-condensing
Package Content
GXV3350 phone, handset with cord, base stand, universal power supply, network
cable, quick installation guide, brochure, GPL license
Compliance
FCC: Part 15 Class B; Part 15 Subpart C(15.247); Part 15 Subpart E(15.407); Part
68 HAC
IC: RSS-247; RSS-Gen; RSS-102; IECS-003; CS03
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301
489-1; EN 301 489-17; EN 300 328; EN 301 893; EN 62311
RCM: AS/NZS CISPR 32; AS/NZS 4268; AS/NZS 62368.1; AS/CA S004
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GXV3350 User Guide
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GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the GXV3350.
Equipment Packaging
Table 3: Equipment Packaging
Note: Check the package before installation. If you find anything missing, contact your system administrator.
GXV3350
1x GXV3350 Main Case.
1x Handset.
1x Phone Cord.
1x Phone Stand
1x Ethernet Cable.
1x 12V Power Adapter.
1x Quick Installation Guide.
1x GPL License.
Figure 1: GXV3350 Package Content
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GXV3350 User Guide
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Description of the GXV3350
Front View
Figure 2: GXV3350 Front and GBX20 Extension Module Front
1
2
3
4
5
6
7
8
9
11
121314
15
16
10
17
18
19
20
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GXV3350 User Guide
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Table 4: GXV3350 Front View
Item
Name
Description
1
Front Camera
Mega pixel front camera. The angle can be adjusted, and the
camera can be blocked by scrolling up/down the wheel on the back
of the camera.
2
MWI LED Indicator
To indicate message status, call status and phone's system status
using the LED indicator.
3
LCD
5 (1280*720) capacitive (5 points) touch screen.
4
Volume Down
Tap to turn down the call volume and media volume.
5
Volume Up
Tap to turn up the call volume and media volume.
6
Home
Tap to go back to Home screen; or touch and press for about 2
seconds to take a screenshot of phone’s screen.
7
Menu
Press MENU key to access phone’s display settings, edit widgets
and thread manager. Or press and hold on the MENU key for 2
seconds to enter managing application interface directly.
8
Back
Tap to go back to the previous menu.
9
Handset
Off hook to use handset as the audio channel for calls and media.
10
Keypad
Tap to dial or send DTMF
11
Conference
Tap to enter into conference, then make an online meeting
12
Transfer
Tap to transfer the call
13
Dial/Send
Tap to make a call
14
Mute
Mute / Unmute the call. Or enable DND when free
15
Earphone
Tap to enter into the dial interface or switch the media channel to
earphone
16
Speaker
Tap to enter into the dial interface or switch the media channel to
speaker
17
GBX20 LCD
272*480 color LCD
18
Multiple Button
Tap to make all kinds of call, like speed dial, BLF and so on
19
Turn Last Page
Turn last page
20
Turn Next Page
Turn next page
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GXV3350 User Guide
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Back View
Figure 3: GXV3350 Back View
Table 5: GXV3350 Back View
Item
Name
Description
1
Camera Adjusting Wheel
Scroll up/down to adjust the camera angle.
2
Phone Stand Slot
Put the phone stand from left to right into the slots.
3
Handset Port
RJ9 handset connector port.
4
Headset Port
RJ9 headset connector port (supporting EHS with
Plantronics headset).
5
Power Jack
12V DC Power connector port.
6
LAN Port
10/100/1000Mbps RJ-45 port connecting to Ethernet.
PoE/PoE+ is supported.
7
PC Port
10/100/1000Mbps RJ-45 port connecting to PC.
1
2
8 34 5 6 7 9
10
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GXV3350 User Guide
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8
USB Port
USB devices can be connected via the USB port. For
example, connect a USB flash drive to save captured
pictures.
9
Side GBX20 Connection
Slot
The slots for connecting GXV3350 and GBX20.
10
HDMI-out Port
Connect display device to the HDMI port via HDMI cable.
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GXV3350 User Guide
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Connecting and Setting Up the GXV3350
The GXV3350 can be installed on the desktop using the built-in stand or attached on the wall using the
slots for wall mounting.
Using the Phone Stand
The GXV3350 has a phone stand. To set up the GXV3350 as your desk phone, follow the steps below:
1. For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the
phone where there is a slot for the phone stand, (upper half, bottom part);
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped;
The LCD will display the booting up screen or firmware upgrading information. Before continuing, please
wait for the main screen display to show up.
Figure 4: Phone Stand and Mounting Slots on GXV3350
Using the Slots for Wall Mounting (Wall Mount *Sold Separately)
1. Attach the wall mount to the slots for wall mount spaces on the back of the phone;
2. Attach the phone to the wall via the wall mount hole;
3. Pull out the tab from the handset cradle (see figure below);
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the
phone is mounted on the wall.
5. Connect the handset and main phone case with the phone cord;
6. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
7. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped;
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GXV3350 User Guide
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The LCD will display the booting up screen or firmware upgrading information. Before continuing,
please wait for the main screen display to show up.
Figure 5: Tab on The Handset Cradle
Connecting the GXV3350
To setup your GXV3350, please follow the steps below:
1. Connect the handset and main phone case with the phone cord;
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
3. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 2, this step could be skipped;
4. The LCD will display booting up or firmware upgrading information. Before continuing, please wait
for the main screen display to show up;
5. Using the web configuration interface or from the menu of the touch screen, you can further
configure network connection using static IP, DHCP etc.
Figure 6: GXV3350 Back / Side View
GBX20 Extension Module
The GXV3350 uses GBX20 as the extension module. The extension module is an ideal solution for the
busy enterprise environment looking to add the ability to receive and dispatch calls efficiently.
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GXV3350 User Guide
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Each GBX20 extension module has 20 programmable buttons, Left and Right buttons, supporting 40
Multiple Purpose Keys to be configured. GXV3350 supports up to 4 extension modules, adding 160 fully
programmable phone extensions to the phone.
Table 6: GBX20 Extension Module Packaging
1x GBX20.
1x GBX20 Stand.
1x Connector.
1x TypeA-MicroB USB Cable.
1x 12V/1A Power Adapter.
1x Screw.
1x Quick Installation Guide.
Note:
1. The GBX20 is an additional accessory for the GXV3350. Therefore, theGBX20 (including extension
module accessories for installation) is not included in the GXV3350 package.
2. In case two or more GBX20 extension modules are connected to the GXV3350, the second GBX20
needs to be powered on by a 12V/1A PSU.
Installing the GBX20 to GXV3350
To set up the GBX20 with the GXV3350, please follow the steps below:
1. On the back of the GBX20 and the GXV3350 there are slots for connector plate. Attach the connector
plate between the slots for the GBX20, Apply the screw provided and securely tighten the connector
plate to the GBX20 (see figure below).
Figure 7: GBX20 with connector
2. Attach the other side of the connector plate to the GXV3350’s EXT slots like shown in the figure below:
Figure 8: Connect GXV3350 and GBX20
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