Grandstream GRP2612, GRP2612P, GRP2612W, GRP2613, GRP2614 Instruction manual

Grandstream Networks, Inc.

GRP2612/GRP2612P/GRP2612W | GRP2613
GRP2614 | GRP2615 | GRP2616
Carrier-Grade IP Phones

Administration Guide

GRP2612 / GRP2612P / GRP2612W

GRP2613

GRP2614

GRP2615

GRP2616

GRP261x Administration Guide

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COPYRIGHT

©2021 Grandstream Networks, Inc. http://www.grandstream.com

All rights reserved. Information in this document is subject to change without notice. Reproduction or

transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without

the express written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this guide is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.

in the United States, Europe and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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U.S. FCC Part 68 Regulatory Information

This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,

among other information, the ACTA registration number and ringer equivalence number (REN). If requested,

this information must be provided to the telephone company.

The REN is used to determine the quantity of devices which may be connected to the telephone line.

Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming

call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the

number of devices that may be connected to the line, as determined by the total REN’s contact the

telephone company to determine the maximum REN for the calling area.

This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line

Service is subject to State Tariffs.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance

that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone

company will notify the customer as soon as possible. Also, you will be advised of your right the file a

complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could

affect the operation of the equipment. If this happens, the telephone company will provide advance notice

in order for you to make the necessary modifications in order to maintain uninterrupted service.

If trouble is experienced with this equipment, please contact (Agent in the US):

Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Tel: [phone]
Fax: [phone]

If the trouble is causing harm to the telephone network, the telephone company may request you to remove the
equipment from the network until the problem is resolved.

This equipment uses the following USOC jacks: RJ45C.

It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is

connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical

surges.

Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid

scratching.

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U.S. FCC Part 15 Regulatory Information

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

Any Changes or modifications not expressly approved by the party responsible for compliance could void

the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This

equipment should be installed and operated with minimum distance 20cm between the radiator& your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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Directive 2014/53/EU Regulatory Information

This applies to GRP2612W/GRP2614/GRP2615/GRP2616 only

Operating Frequency Band (RF)

Max Power

2402-2480MHz (TX&RX)

BT-EDR

8.15dBm

2402-2480MHz (TX&RX)

BT-BLE

7.21dBm

2412-2472MHz (TX&RX)

802.11b

18.15dBm

802.11g

18.42dBm

802.11n-20

19.06dBm

5150-5250MHz (TX&RX)

802.11a

19.28dBm

802.11n-20

18.78dBm

802.11n-40

19.10dBm

802.11ac20

18.89dBm

802.11ac40

18.66dBm

802.11ac80

15.80dBm

5250-5350MHz (TX&RX)

802.11a

18.63dBm

802.11n-20

18.60dBm

802.11n-40

18.93dBm

802.11ac20

18.59dBm

802.11ac40

18.38dBm

802.11ac80

15.85dBm

5470-5725MHz (TX&RX)

802.11a

18.19dBm

802.11n-20

18.32dBm

802.11n-40

18.34dBm

802.11ac20

18.44dBm

802.11ac40

17.72dBm

802.11ac80

15.45dBm

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Caution: Exposure to Radio Frequency Radiation

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This

equipment should be installed and operated with minimum distance of 20 cm between the radiator and your

body.

CE Authentication

Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2612W, GRP2614, GRP2615

and GRP2616 are in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address :

http://www.grandstream.com/support/resources/

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GNU GPL INFORMATION

GRP261x firmware contains third-party software licensed under the GNU General Public License (GPL).

Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public

License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/sites/default/files/Resources/grp261x_gnu_gpl.zip

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Table of Contents

DOCUMENT PURPOSE ............................................................................................... 13

CHANGE LOG .............................................................................................................. 14

Firmware Version 1.0.5.45.................................................................................................................. 14

Firmware Version 1.0.5.44.................................................................................................................. 14

Firmware Version 1.0.5.36.................................................................................................................. 14

Firmware Version 1.0.5.33.................................................................................................................. 14

Firmware Version 1.0.5.15.................................................................................................................. 14

Firmware Version 1.0.3.6 ................................................................................................................... 15

Firmware Version 1.0.1.23.................................................................................................................. 15

Firmware Version 1.0.1.17.................................................................................................................. 15

Firmware Version 1.0.1.7 ................................................................................................................... 15

Firmware Version 1.0.0.31.................................................................................................................. 15

Firmware Version 1.0.0.16.................................................................................................................. 15

GUI INTERFACE EXAMPLES ...................................................................................... 16

WELCOME ................................................................................................................... 17

PRODUCT OVERVIEW ................................ ................................ ................................ 18

Feature Highlights .............................................................................................................................. 18

Technical Specifications ..................................................................................................................... 19

GETTING STARTED ..................................................................................................... 26

Equipment Packaging ........................................................................................................................ 26

GRP261X Phone Setup ..................................................................................................................... 27

Using the Phone Stand ................................................................................................................... 27

Using the Slots for Wall Mounting ................................................................................................... 27

Connecting the GRP261X .................................................................................................................. 28

Configuration via Keypad ................................................................................................................... 28

Configuration via Web Browser .......................................................................................................... 36

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Saving Configuration Changes ................................................................ ........................................... 37

Rebooting from Remote Locations ..................................................................................................... 37

CONFIGURATION GUIDE ............................................................................................ 38

Status Page Definitions ...................................................................................................................... 38

Account Page Definitions ................................................................................................................... 40

Settings Page Definitions ................................................................................................................... 57

Network Page Definitions ................................................................................................................... 89

Maintenance Page Definitions ............................................................................................................ 95

Directory Page Definitions ................................ ................................................................................ 102

BLF LED PATTERNS ................................................................................................. 106

NAT SETTINGS .......................................................................................................... 108

BLUETOOTH (AVAILABLE ON GRP2614/GRP2615 & GRP2616 ONLY) ................ 109

PACKET CAPTURE ................................................................................................... 110

CLICK-TO-DIAL ...........................................................................................................111

OUTBOUND NOTIFICATION SUPPORT ................................................................... 112

UPGRADING AND PROVISIONING........................................................................... 124

Unified Firmware .............................................................................................................................. 124

Dual-image Firmware ....................................................................................................................... 124

Firmware Upgrade ........................................................................................................................... 125

Upgrade via Keypad Menu ........................................................................................................... 125

Upgrade via Web GUI ................................................................................................................... 126

No Local TFTP/FTP/HTTP Servers ............................................................................................... 126

Phone Provisioning .......................................................................................................................... 127

Configuration File Download ................................ ......................................................................... 127

No Touch Provisioning .................................................................................................................. 129

Shortcut of Upgrade and Provision via Keypad Menu ....................................................................... 129

GRP261X TOOLS ....................................................................................................... 130

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RESTORE FACTORY DEFAULT SETTING ............................................................... 131

Restore Factory settings using LCD Menu ........................................................................................ 131

EXPERIENCING GRP261X ........................................................................................ 132

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Table of Tables

Table 1: GRP261x Features in a Glance ................................................................................................ 18

Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications ..................................................... 19

Table 3: GRP2613 Technical Specifications ........................................................................................... 21

Table 4: GRP2614 Technical Specifications ........................................................................................... 22

Table 5: GRP2615 Technical Specifications ........................................................................................... 23

Table 6: GRP2616 Technical Specifications ........................................................................................... 24

Table 7: Equipment Packaging ............................................................................................................... 26

Table 8: Configuration Menu .................................................................................................................. 29

Table 9: Status Page Definitions ................................................................................................ ............ 38

Table 10: Account Page Definitions ........................................................................................................ 40

Table 11: Settings Page Definitions ........................................................................................................ 57

Table 12: Network Page Definitions........................................................................................................ 89

Table 13 : Maintenance Page Definitions ............................................................................................... 95

Table 14: BLF LED Patterns................................................................................................................. 106

Table 15: Action URL - Supported Events............................................................................................. 112

Table 16: Action URL - Supported Dynamic Variables .......................................................................... 113

Table 17: Action URL Parameters P-values .......................................................................................... 114

Table 18: Action URL – Add Destination Settings ................................................................................. 116

Table 19: Action URL - Destination P-values ........................................................................................ 116

Table 20: Action URL – Notification Options ......................................................................................... 117

Table 21: Action URL Notification – Events and Dynamic Attributes ...................................................... 118

Table 22: Action URL Notification P-values ........................................................................................... 122

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Table of Figures

Figure 1: GRP261X Package Content .................................................................................................... 26

Figure 2: Phone Stand and Mounting Slots on the GRP261X ................................................................. 27

Figure 3: Tab on the Handset Cradle ...................................................................................................... 27

Figure 4: GRP261X Back / Side View .................................................................................................... 28

Figure 5: Packet Capture in Idle ........................................................................................................... 110

Figure 6: Packet Capture when running ............................................................................................... 110

Figure 7: Click-to-Dial Feature .............................................................................................................. 111

Figure 8: Action URL Settings Page ................................................................ ..................................... 113

Figure 9: Action URL Packet ................................................................................................................ 114

Figure 10: Action URL - Add Destination ................................................................ .............................. 115

Figure 11: Action URL - Add Notification ............................................................................................... 117

Figure 12: GRP261X Unified Firmware ................................................................................................ 124

Figure 13: Alternative Firmware - Rollback ........................................................................................... 125

Figure 14: Config File Download .......................................................................................................... 127

Figure 15: Certificates Files Download ................................................................................................. 129

Figure 16: GRP261X Tools .................................................................................................................. 130

Figure 17: Factory Reset using LCD Menu........................................................................................... 131

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DOCUMENT PURPOSE

This document describes how to configure GRP261X features via phone’s LCD menu and Web GUI menu.

The intended audiences of this document are phone administrators.

To learn the basic functions of GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 / GRP2615 /

GRP2616, please visit http://www.grandstream.com/support to download the latest “GRP261x User Guide”.

This guide covers the following topics:

 Product Overview
 Getting Started
 Configuration Guide
 BLF LED Patterns
 NAT Settings
 Bluetooth (GRP2614/GRP2615/GRP2616 only)
 Packet Capture
 Click-to-Dial
 Outbound Notification Support
 Upgrading and Provisioning
 GRP261x Tools
 Restore Factory Default Settings
 Experiencing GRP261x

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CHANGE LOG

This section documents significant changes from previous versions of user manuals for GRP261x. Only

major new features or major document updates are listed here. Minor updates for corrections or editing are

not documented here.

Firmware Version 1.0.5.45

 No major changes.

Firmware Version 1.0.5.44

 No major changes.

Firmware Version 1.0.5.36

 Added support for a power-saving feature of turning off the LCD display automatically according to a

configurable schedule. [Office Hour]

 Added support for a power-saving feature of turning off the LCD display automatically according to a

timer when not during office hours. [Power Saving Timeout]

 Added support for using variables on the configuration server path. [Config Server Path][Firmware

Server Path]

Firmware Version 1.0.5.33

 Added support for choosing between RTCP and RTCP-XR. [Enable RTCP]
 Added support for Blacklist/Whitelist IP addresses for web access. [Web Access Control]
 Added support for disabling the feature of selecting an account from LCD. [Select account from LCD]
 Added “Disable Active MPK Page” option for GRP2614/2616, before it only existed for GRP2615.

[Disable Active MPK Page]

 Extended the amount of text that can be displayed on the Extension label. [Use Long Label]
 Allows use of Primary SIP server URI in REGISTER for both Primary and Secondary SIP servers

Firmware Version 1.0.5.15

 Added support to provision new config file “dev[MAC ADDRESS].cfg”. [Configuration File Download]
 Added option to adjust Call Tone Volume. [Call Tone Volume]
 Added ability to enable EDRC feature. [Enable EDRC Feature]
 Line status indicator on LCD will now show account name while VPK label on LCD will show VPK

description. [Virtual Multi-Purpose Keys]

 Added GUV300x USB headset support.

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Firmware Version 1.0.3.6

 Added support for exact match lookup method for LDAP search. [Exact Match Search]

Firmware Version 1.0.1.23

 Improved DNS SRV Failover Design for NetSapiens servers and other server types. [Register Before

DNS SRV Failover]

Firmware Version 1.0.1.17

 Added the ability to add the MAC address to the User-Agent [MAC in User-Agent]
 Added support for Chile time zone. [Time Zone]
 Added support for new provision file. [Configuration File Download]

Firmware Version 1.0.1.7

 Added support for GRP2615.
 Added support for GRP2616.

Firmware Version 1.0.0.31

 Added Presence Event list mode to VPK/MPK modes. [Presence EventList]
 Added GDS DoorOpen mode to VPK/MPK modes. [GDS DoorOpen]
 Changed Screensaver Default value to “On if no VPK is active”. [Screensaver]

Firmware Version 1.0.0.16

 This is the initial version for GRP261x.

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GUI INTERFACE EXAMPLES

http://www.grandstream.com/sites/default/files/Resources/GRP261x _web_gui.zip

1. Screenshot of Login Page

2. Screenshots of Status Pages

3. Screenshots of Accounts Pages

4. Screenshots of Settings Pages

5. Screenshots of Network Pages

6. Screenshots of Maintenance Pages

7. Screenshots of Phonebook Pages

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WELCOME

Thank you for purchasing Grandstream GRP261x Carrier-Grade IP Phones.

GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to

16 provisionable BLF/fast-dial keys), 2.4” (320x240) TFT color LCD, 4 programmable context-sensitive soft

keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band WiFi

(GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).

GRP2613 is featuring 6 dual-color line keys (can be digitally programmed as up to 24 provisionable
BLF/fast-dial keys), 2.8” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 1000M
network ports, integrated PoE, 3-way conference, and Electronic Hook Switch (EHS).

GRP2614 is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable
BLF/fast-dial keys), 2.8” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 2.4”
(320x240) additional screen dedicated to up to 24 multi-purpose keys, 1000M network ports, integrated
PoE, Wi-Fi and Bluetooth support, 3-way conference and Electronic Hook Switch (EHS).

GRP2615 is featuring 10 dual-color line keys (can be digitally programmed as up to 40 provisionable
BLF/fast-dial keys), 4.3” (480x272) TFT color LCD, 5 programmable context-sensitive soft keys, 1000M
network ports, integrated PoE, Wi-Fi and Bluetooth support, 3-way conference and Electronic Hook Switch
(EHS).

GRP2616 is a next generation enterprise IP Phone featuring 6 dual-color line keys (can
be digitally programmed as up to 24 provisionable BLF/fast-dial keys), 4.3” (480x272) TFT color
LCD, 5 programmable context-sensitive soft keys, 2.4” (320x240) additional screen
dedicated to up to 24 multi-purpose keys, USB port, 1000M network ports, integrated PoE, Wi-Fi
and Bluetooth sup-port, 3-way conference and Electronic Hook Switch (EHS).

The GRP261x series deliver superior HD audio quality, rich and leading-edge telephony features,
protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS
platforms. GRP261x series is the perfect choice for enterprise users looking for a high quality, feature rich
multi-line executive IP phone with advanced functionalities and performance.

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PRODUCT OVERVIEW

Feature Highlights

The following table contains the major features of the GRP261x phones:

Table 1: GRP261x Features in a Glance

GRP2612

GRP2612P

GRP2612W

 4 dual-color line keys (can be digitally programmed as up

to 16 provisionable BLF/fast-dial keys).

 2.4” (320x240) TFT color LCD.
 4 programmable context-sensitive soft keys.
 100M network ports.
 Integrated PoE (GRP2612P & GRP2612W only).
 3-way conference.
 Electronic Hook Switch (EHS).
 Wi-Fi support (GRP2612W only).

GRP2613

 6 dual-color line keys (can be digitally programmed as up

to 24 provisionable BLF/fast-dial keys).

 2.8” (320x240) TFT color LCD.
 4 programmable context-sensitive soft keys.
 1000M network ports.
 Integrated PoE.
 3-way conference.
 Electronic Hook Switch (EHS).

GRP2614

 4 dual-color line keys (can be digitally programmed as

up to 16 provisionable BLF/fast-dial keys).

 2.8” (320x240) TFT color LCD.
 4 programmable context-sensitive soft keys.
 2.4” (320x240) additional screen dedicated to up to 24

multi-purpose keys.

 1000M network ports.
 Integrated PoE.
 Wi-Fi and Bluetooth support.
 3-way conference.
 Electronic Hook Switch (EHS).

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GRP2615

 10 dual-color line keys (can be digitally programmed as

up to 40 provisionable BLF/fast-dial keys).

 4.3” (480x272) TFT color LCD.
 5 programmable context-sensitive soft keys.
 1000M network ports.
 Integrated PoE.
 Wi-Fi and Bluetooth support.
 3-way conference.
 Electronic Hook Switch (EHS).

GRP2616

 6 dual-color line keys (can be digitally programmed as

up to 24 provisionable BLF/fast-dial keys).

 4.3” (480x272) TFT color LCD.
 5 programmable context-sensitive soft keys.
 2.4” (320x240) additional screen dedicated to up to 24

multi-purpose keys.

 1000M network ports.
 Integrated PoE.
 Wi-Fi and Bluetooth support.
 3-way conference.
 Electronic Hook Switch (EHS).

Technical Specifications

The following table resumes all the technical specifications including the protocols / standards supported,

voice codecs, telephony features, languages and upgrade/provisioning settings for the GRP261x series.

Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,

STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Network Interfaces

Dual switched auto-sensing 10/100 Mbps Ethernet ports, with integrated PoE

(only GRP2612P/GRP2612W)

Graphic Display

2.4 inch (320x240) TFT color LCD

Feature Keys

4 line keys with up to 2 SIP accounts, 4 programmable contexts sensitive
Softkeys, 5 navigation/menu keys, 9 dedicated function keys for: MESSAGE (with
LED indicator), TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL,

SPEAKERPHONE, VOLUME+, VOLUME-

Voice Codec

Support for G.729A/B, G723.1, G.711µ/a-law, G.726, G.722 (wide-band), OPUS,

iLBC and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets)

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Telephony Features

Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call­appearance (SCA), bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 1000 items), call waiting, call log (up to 2000 records),
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, hot desking, personalized music ringtones and music on hold, server

redundancy and fail-over

HD audio

Yes, both on handset and full-duplex handsfree speakerphone

Base Stand

Yes, allow 2 angle positions

Wall Mountable

Yes, (*wall mount sold separately)

QoS

Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x media

access control

Multi-language

English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,

Spanish, Turkish

Upgrade/Provisioning

Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using

TR-069 or encrypted XML configuration file

Power & Green

Energy Efficiency

Universal power adapter included: Input:100-240 VAC; Output: +5VDC, 0.5A;
Integrated Power-over-Ethernet (802.3af)

Physical

Dimension : 203mm x 193mm x 52.1mm
Unit weight : 554g
Package weight : 936g

Temperature and

Humidity

32-104℉ / 0～40℃, 10-90% (non- condensing)

Package Content

GRP2612/GRP2612P/GRP2612W phone, handset with cord, base stand,
universal power supply (except GRP2612P), network cable, Quick Installation

Guide

Compliance

GRP2612/GRP2612P:

FCC: FCC Part 15B, Class B；FCC Part 68 HAC.
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1.
RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/CA S004.

GRP2612W:

FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;

FCC Part 68 HAC.

CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301

489-1/-17; EN 300 328; EN 301 893; EN 62311;
RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/NZS 4268; AS/CA S004.

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Table 3: GRP2613 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS NTP,

STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Network Interfaces

Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated

PoE

Graphic Display

2.8 inch (320x240) TFT color LCD

Feature Keys

6 line keys with up to 3 SIP accounts, 5 navigation/menu keys, 9 dedicated
function keys for: MESSAGE (with LED indicator), TRANSFER, HOLD,

HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-

Voice Codec

Support for G.723.1, G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS,

iLBC and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets).

Telephony Features

Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call­appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 1000 items), call waiting, call log (up to 2000 records),
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, hot desking, personalized music ringtones and music on hold, server

redundancy and fail-over

HD audio

Yes, both on handset and full-duplex handsfree speakerphone

Base Stand

Yes, allow 2 angle positions

Wall Mountable

Yes, (*wall mount sold separately)

QoS

Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x media

access control

Multi-language

English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,

Spanish, Turkish

Upgrade/Provisioning

Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using

TR-069 or encrypted XML configuration file

Power & Green

Energy Efficiency

Universal power adapter included: Input:100-240 VAC; Output: +5VDC, 0.5A;
Integrated Power-over-Ethernet (802.3af)
Max power consumption 6W.

Physical

Dimension : 203mm x 193mm x 52.1mm
Unit weight : 554g
Package weight : 936g

Temperature and

32-104℉ / 0～40℃, 10-90% (non- condensing)

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Humidity

Package Content

GRP2613 phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide

Compliance

FCC: FCC Part 15B, Class B；FCC Part 68 HAC.
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1.
RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/CA S004.

Table 4: GRP2614 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,

STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Network Interfaces

Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated

PoE

Graphic Display

2.8 inch (320x240) TFT color LCD – 2.4 inch MPK color LCD

Bluetooth

Yes, Bluetooth version 5

Wi-Fi

Yes, dual-band

Feature Keys

4 line keys with up to 4 SIP accounts, 24 speed-dial/BLF extension keys with
dual-color LED, 4 programmable contexts sensitive Softkeys, 5 navigation/menu
keys, 11 dedicated function keys for: MESSAGE (with LED indicator),
PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE,

SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-

Voice Codec

Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC

and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets).

Telephony Features

Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call­appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 2000 items), call waiting, call log (up to 2000 records),
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, Hot Desking, personalized music ringtones and music on hold, server

redundancy and fail-over

HD audio

Yes, both on handset and full-duplex handsfree speakerphone

Base Stand

Yes, allow 2 angle positions

Wall Mountable

Yes, (*wall mount sold separately)

QoS

Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 & MD5-sess based authentication,

AES based secure configuration file, SRTP, TLS, 802.1x media access control

Multi-language

English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,

Spanish, Turkish

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Upgrade/Provisioning

Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using

TR-069 or encrypted XML configuration file

Power & Green

Energy Efficiency

Universal power adapter included: Input:100-240V; Output: +12V, 0.5A;
Integrated Power-over-Ethernet (802.3af)
Max power consumption: 6W

Physical

Dimension : 234mm x 213mm x 82.2mm
Unit weight : 950g
Package weight : 1460g

Temperature and

Humidity

32-104℉ / 0～40℃, 10-90% (non- condensing)

Package Content

GRP2614 phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide

Compliance

FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;

FCC Part 68 HAC.

CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301

489-1/-17; EN 300 328; EN 301 893; EN 62311;
RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004.

Table 5: GRP2615 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,

STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Network Interfaces

Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated

PoE

Graphic Display

4.3 inch (480x272) TFT color LCD

Bluetooth

Yes, Bluetooth version 5

Wi-Fi

Yes, dual-band

Feature Keys

10 line keys with up to 5 SIP accounts, 40 speed-dial/BLF extension keys with
dual-color LED, 5 programmable contexts sensitive Softkeys, 5 navigation/menu
keys, 9 dedicated function keys for: MESSAGE (with LED indicator), TRANSFER,
HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+,

VOLUME-

Voice Codec

Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC

and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets), USB port.

Telephony Features

Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call­appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 2000 items), call waiting, call log (up to 2000 records),
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, Hot Desking, personalized music ringtones and music on hold, server

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redundancy and fail-over

HD audio

Yes, both on handset and full-duplex handsfree speakerphone

Extension Module

Yes, can power up to 4 GBX20 modules which features 4.3” Color LCD, 20 quick-

dial/BLF keys which dual-color LED, 2 navigation keys.

Base Stand

Yes, allow 2 angle positions

Wall Mountable

Yes, (*wall mount sold separately)

QoS

Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 & MD5-sess based authentication,

AES based secure configuration file, SRTP, TLS, 802.1x media access control

Multi-language

English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,

Spanish, Turkish

Upgrade/Provisioning

Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using

TR-069 or encrypted XML configuration file

Power & Green

Energy Efficiency

Universal power adapter included: Input:100-240V; Output: +12V, 0.5A;
Integrated Power-over-Ethernet (802.3af)

Physical

Dimensions : 243mm x 210mm x 82.3mm
Unit weight:970g
Package weight:1480g

Temperature and

Humidity

32-104℉ / 0～40℃, 10-90% (non- condensing)

Package Content

GRP2615 phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide

Compliance

FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;

FCC Part 68 HAC.

CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301

489-1/-17; EN 300 328; EN 301 893; EN 62311;
RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004.

Table 6: GRP2616 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,

STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Network Interfaces

Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated

PoE

Graphic Display

4.3 inch (480x272) TFT color LCD - 2.4 inch MPK color LCD

Bluetooth

Yes, Bluetooth version 5

Wi-Fi

Yes, dual-band

Feature Keys

6 line keys with up to 6 SIP accounts, 24 speed-dial/BLF extension keys with

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dual-color LED, 5 programmable contexts sensitive Softkeys, 5 navigation/menu
keys, 11 dedicated function keys for: MESSAGE (with LED indicator),
PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE,

SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-

Voice Codec

Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC

and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets), USB port.

Telephony Features

Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call­appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 2000 items), call waiting, call log (up to 2000 records),
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, Hot Desking, personalized music ringtones and music on hold, server

redundancy and fail-over

HD audio

Yes, both on handset and full-duplex handsfree speakerphone

Base Stand

Yes, allow 2 angle positions

Wall Mountable

Yes

QoS

Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 & MD5-sess based authentication,

AES based secure configuration file, SRTP, TLS, 802.1x media access control

Multi-language

English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,

Spanish, Turkish

Upgrade/Provisioning

Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using

TR-069 or encrypted XML configuration file

Power & Green

Energy Efficiency

Universal power adapter included: Input:100-240V; Output: +12V, 0.5A;
Integrated Power-over-Ethernet (802.3af)

Temperature and

Humidity

32-104℉ / 0～40℃, 10-90% (non- condensing)

Package Content

GRP2616 phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide

Compliance

FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;

FCC Part 68 HAC.

CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301

489-1/-17; EN 300 328; EN 301 893; EN 62311;
RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004.

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GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also

information for obtaining the best performance with the GRP261x phone.

Equipment Packaging

Table 7: Equipment Packaging

Figure 1: GRP261X Package Content

Note: Check the package before installation. If you find anything missing, contact your system administrator.

GRP261x

 1 x GRP261x Main Case.
 1 x Handset.
 1 x Phone Stand.
 1 x Ethernet Cable.
 1 x Power Adapter.
 1 x Phone cord.
 1 x Quick Installation Guide.
 1 x GPL License.

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GRP261X Phone Setup

The GRP261X phones can be installed on the desktop using the phone stand or attached on the wall using

the slots for wall mounting.

Figure 2: Phone Stand and Mounting Slots on the GRP261X

Using the Phone Stand

For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the

phone where there is a slot for the phone stand. (Upper half, bottom part).

Using the Slots for Wall Mounting

1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone.

2. Attach the phone to the wall via the wall mount hole.

3. Pull out the tab from the handset cradle (See figure below).

4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the

phone is mounted on the wall (See figure below).

Figure 3: Tab on the Handset Cradle

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Connecting the GRP261X

To setup the GRP261X, follow the steps below:

1. Connect the handset and main phone case with the phone cord.

2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router)

using the Ethernet cable.

3. Connect the PSU output plug to the power jack on the phone; plug the power adapter into an electrical

outlet. If PoE switch is used in step 2, this step could be skipped.

4. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the

date/time display to show up.

5. Using the phone embedded web server or keypad configuration menu, you can further configure the

phone using either a static IP or DHCP.

Figure 4: GRP261X Back / Side View

Configuration via Keypad

To configure the LCD menu using phone’s keypad, follow the instructions below:

 Enter MENU options. When the phone is in idle, press the round MENU button to enter the

configuration menu.

 Navigate in the menu options. Press the arrow keys up/down/left/right to navigate in the menu options.
 Enter/Confirm selection. Press the round MENU button or “Select” Softkey to enter the selected

option.

 Exit. Press “Exit” Softkey to exit to the previous menu.
 Return to Home page.

In the Main menu, press Home Softkey to return home screen.

In sub menu, press and hold “Exit” Softkey until Exit Softkey changes to Home Softkey, then release

the Softkey.

 The phone automatically exits MENU mode with an incoming call, when the phone is off hook or the

MENU mode if left idle for more than 60 seconds.

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 When the phone is in idle, pressing and holding the UP-navigation key for 3 seconds can see phone’s

IP address, IP setting, MAC address and software address.

The MENU options are listed in the following table.

Table 8: Configuration Menu

Call History

Displays Local call logs:

All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls

Status

Displays account status, network status, software version number and Hardware

 Account status.
 Network status.

Press to enter the sub menu for MAC address, IP setting information
(DHCP/Static IP/PPPoE), Ipv4 address, Ipv6 address, Subnet Mask, Gateway

and DNS server.

 System Information

Press to enter the sub menu for Hardware version, P/N number. Boot, Core,

Base, Prog version and IP Geographic Information.

 Provider Status

Shows the provider’s status based on the Special Feature set on each account.

It provides also functions related to that specific provider.

Contacts

Contacts sub menu includes the following options:

 Local Phonebook
 Local Group
 LDAP Directory

Contacts sub menu is for Local Phonebook, Local Group, LDAP Directory and

Broadsoft Phonebooks. User could configure phonebooks/groups/LDAP options
here, download phonebook XML to the phone and search phonebook/LDAP

directory.

Messages

Message sub menu include the following options:

 Instant Message

Displays received instant messages;

 Voice Mails

Displays voicemail message information in the format below: new messages/all

messages (urgent messages/all urgent messages).

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Preference

Preference sub menu includes the following options:

 Do Not Disturb

Enables/disables Do Not Disturb on the phone.

 Keypad Lock

Turns on/off keypad lock feature and configures keypad lock password. The
default keypad lock password is null. If user enabled Star Key lock without
configuring password, user can unlock keypad by holding * key 4 seconds and
pressing “OK” button.

 Sounds

o Ring Tone

Configures different ring tones for incoming call.

o Ring Volume

Adjusts ring volume by pressing left/right arrow key.

 Appearance

o Active LCD Brightness

Adjusts active LCD brightness by pressing left/right arrow key

o Idle LCD Brightness

Adjusts idle LCD brightness by pressing left/right arrow key

o Active LCD Timeout

Adjusts the minute of active backlight timeout.

o Screensaver

Enables/Disables Screensaver

o Screensaver Timeout

Configures the minutes of idle before the screensaver activates.
Valid range is 3 to 60.

 MPK LCD Settings (Available on GRP2614/GRP2616 only)

o MPK LCD Display Order

Choose MPK LCD Display Order whether to be Sequential or

Alternating

o Display Contact on MPK LCD

Enable / Disable Display Contact on MPK Order

 Language and Input

o Display Language

Selects the language to be displayed on the phone’s LCD. Users could
select Automatic for local language based on IP location if available.

By default, it is Auto.