Godex ZX1300i, ZX1600i User Manual

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ZX1200i/ZX1300i/ZX1600i BARCODE PRINTER

USER MANUAL

User Manual Version Issue Date P/N

: ZX1200i series : Rev. 1.0 : 2013.12.12 : 920-015111-00

Contents

ZX1200i/ZX1300i/ZX1600

USER MANUAL

CONTENTS

1 Barcode Printer 001

1.1

1.2

Box Content

Getting to Know Your Printer

001

002

Printer Setup

004

2.1

2.2

2.3

2.4

Loading the label roll

Loading & Removing the Ribbon

Connecting the Printer to the Host Computer

Installing Printer Driver and GoLabel with Super

Wizard CD

004

008

011

012

Printer Setting and Control

017

3.1

3.2

3.3

3.4

3.5

3.6

Operation Panel

LCD Interface Introduction

LCD Interface Function

Label Calibration and Self-Test

Error Alerts

USB Host

017

018

023

028

030

031

4 NetSetting for Ethernet 034

4.1

4.2

Installing the NetSetting Software

The Interface of NetSetting

034

035

5 Accessories 042

5.1

5.2

Preparation Steps

Installing the Cutter

042

039

6 Maintenance and Adjustment 046

6.1

6.2

6.3

6.4

6.5

6.6

6.7

6.8

Insta

lling / removing the print head module

Adjusting the print line

Adjusting ribbon tension

Cleaning the thermal print head

Adjusting the balance and print head tension

Ribbon shield settings

Cutter settings

Troubleshooting

046

047

Appendix

ZX1200i/ZX1300i/ZX1600

USER MANUAL

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instructions, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case

the user will be required to correct the interference at own expense.

ZX1200i SERIES TO WHICH THIS DECLARATION RELATES IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

CFR 47, Part 15

WARNING

This is a Class A product. In a domestic environment this product may cause radio interference

in which case the user may be required to take adequate measures.

此为Class A产品，在生活环境中，该产品可能造成无线电干扰，在这种情况下，可能需要用户对其干扰采取切实可行的措施。

Declaration

Safety instructions

SAFETY INSTRUCTIONS

Please read the following instructions carefully.

1. Keep the equipment away from humidity.

2. Before you connect the equipment to the power outlet, please

check the voltage of the power source.

3. Make sure the printer is off before plugging the power connector

into the power jack.

4. It is recommended that you connect the printer to a surge

protector to prevent possible transient overvoltage damage.

5. Be careful not to get liquid on the equipment to avoid electrical

shock.

6. For safety and warranty reasons, ONLY qualified service personnel

should open the equipment.

7. Do not repair or adjust energized equipment under any

circumstances.

**** Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by

the manufacturer.

**** Dispose of used batteries according to the manufacturer’s instructions.

**** Only use with designated power supply adapter model.

**** Changes or modifications not expressly approved by the party responsible for compliance could void the user's

authority to operate the equipment.

Specifications are subject to change without notice.

Caution

ZX1200i/ZX1300i/ZX1600

USER MANUAL

1 Barcode Printer

1.1 Box Content

Please check that all of the following items are included with your printer.

ZX1200i / ZX1300i / ZX1600i Barcode Printer



Including GoLabel software

and user’s manual.



ZX1200i / ZX1300i / ZX1600i Series

Quick Guide

ZX1200i / ZX1300i / ZX1600i Series

USB Cable



Label Stock



Ribbon



Power Adapter

Power Cord



Front View



1 Barcode Printer

1.2 Getting to Know Your Printer

Device Overview

Rear View



Stylus Pen

TOUCH PANEL

POWER BUTTON

FEED BUTTON

LOWER COVER PLATE

USB HOST

PRINTER COVER

VIEWING WINDOW

Feed slot for continuous labels

Calibration button Ethernet port

Serial port (DB-9)

Applicator Interface(OPTION)

USB port USB Host

Parallel port(OPTION)

Power jack

On/Off switch

1 Barcode Printer

The Internal View of Printer

Ribbon rewind hub

Ribbon supply hub

Print mechanism

Platen roller

Release lever for print head

Paper guide

Label tension guide

Label supply hub

Label roll guide

Adjustable Sensor

RFID module

Paper guide

This printer supports the following printing methods: Thermal transfer printing (TTP)：Requires a ribbon for transferring a printed image to a medium. Direct thermal printing (DTP)：Does not require a ribbon, only thermal paper.

Please check which printing method you are using and alter the settings accordingly in the printer driver,

printer menu, and/or software.

Turn it anticlockwise to a top right position as shown in the illustration

2.1 Loading the label roll

2 Printer Setup

Place the printer on a flat surface and open the printer cove

Now slide the label roll guide forward and fold it down

Place the label roll on the label supply hub , pushing it right up to the printer housing.

(Do not apply too much pressure to avoid damaging the label stock.)

* When moving the label roll guide, hold it only by the end that is attached to the bracket, not by its top.

Note

2 Printer Setup

Load the label roll into the printer as shown in the illustration. Pass it through the printer as indicated by the red arrows.

Pass the label stock through the Adjustable Sensor and up to the tear-off plate.

* Remember to set the movable sensor to gap, black mark, or tag hole by changing the position of the sensor with the

adjustment wheel.

Note

2 Printer Setup

1. The labels pass between the wall of the printer housing and the adjustable paper guide.

2. Return the print head release lever to its original position.

Then close the printer cover.

2 Printer Setup

Place the printer on a flat surface and open the printer cover

Place a new ribbon on the ribbon supply hub.

The two illustrations as below show you how to install the ribbon depending on the ribbon type (ink side in or out).

Ink side out Ink side in

2 Printer Setup

2.2 Loading & Removing the Ribbon

Loading Ribbon

* Do not pass the ribbon under the sensor.

Note

2 Printer Setup

Pass the ribbon under the print head and back up on the other side. Attach it to the empty ribbon core.

2 Printer Setup

2.3 Connecting the Printer to the Host Computer

1. Please make sure that the printer is switched off.

2. Connect the power cord to the AC adapter and connect the adapter to the printer.

3. Connect the USB cable to the printer and host computer.

4. Switch on the printer. The operator panel should now light up.

ZX1200i / ZX1300i / ZX1600i

BARCODE PRINTER

2 Printer Setup

2.4

Installing Printer Driver and GoLabel with Super Wizard CD

1. Insert the Super Wizard CD in the CD/DVD drive of the host computer and the program should pop up

automatically.

You will see the Welcome screen first. On the Welcome screen, choose “Standard Installation”.

2. The wizard will then ask you to make sure your USB and power cables are connected and that the power is

turned on. Make sure that is done and then click “Next”.

3. The next screen you will see is, “Install the GoLabel Software and Windows driver”. Click “Next” to continue.

2 Printer Setup

4. As the printer driver and GoLabel are installing, a screen will display a progress bar.

5. Once the installation is complete, you can start to make and print labels with GoLabel or through the printer driver.

* If you need more resources, tools or reference documents, you can also find them on Super Wizard CD.

Just click “Other Choices” on Welcome Screen to access the files.

Note

6. As the optional steps, you can also print a test label or register your printer during the “Standard Installation”

procedure.

2 Printer Setup

1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD.

Select the icon for the driver file and click it to start the installation.

2. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.

Select "Install printer drivers".

3. Specify your printer model.

Godex ZX1200i

Installing Printer Driver Directly from CD Folder

2 Printer Setup

4. Specify the port used to connect the printer to the host computer.

6. Once the installation is complete, a summary of the printer settings is displayed.

Check whether the printer settings are correct and click "Finish" to start copying the driver files.

Wait until copying is complete, then finish the installation.

5. Enter a printer name and assign the appropriate rights.

Godex ZX1200i

2 Printer Setup

7. Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.

Godex ZX1200i

3 Printer Setting and Control

3.1 Operation Panel

FEED Button

When you press the FEED button, the printer moves the label to the defined stop position.

If you are using continuous labels, pressing the FEED button will move label stock until you release the button again.

If you are using individual labels, pressing the FEED button will move only one label.

If the label does not stop at the correct position, you need to run the auto-detection function on the label stock, please see Section 3.4 Label

Calibration and Self Test.

PAUSE PRINTING_FEED Button

Pressing the FEED button while the printer is in standby mode will set the printer to pause mode. In this mode,

the printer can receive commands, but it can only process them when it is reset to standby mode. Pressing the

FEED button again will reset the printer to standby mode.

Pressing the FEED button during printing will interrupt printing. When the PFEED button is pressed again, the printer

resumes printing. Example: While a 10-label print job is running, you press the FEED button to pause the printer.

Two of the labels have been printed. To resume printing and print the remaining eight labels, you press the

FEED button again.

CANCEL PRINTING_FEED Button

Pressing the FEED button over 3 seconds during printing cancels a print job. The current print job is cancelled.

Example: While a 10-label print job is running, you press the FEED button. Two of the labels have been printed.

The print job is cancelled and the remaining eight labels are not printed.

POWER Button

Press the POWER button to turn on the printer, and the START UP SCREEN appears. The printer is on “ready to print”

status, the LCD screen should display the message “READY“ on the screen.

When printer is turned on, keep pressing the POWER button for 3 second will turn the printer off.

OPERATION TOUCH PANEL

FEED BUTTON

POWER BUTTON

TOUCH PANEL

3 Printer Setting and Control

3.2 LCD Interface Introduction

Getting Started

Press the POWER button to turn on the printer, and the START UP SCREEN appears.

Power on

If the printer is on “ready to print” status, the LCD screen should display the message “Ready“ on the screen.

Use touch gestures to get around the Home screen and other screen for setting.

Wizard

Test

Main

ZX1200 V2.0000

Tap the screen with your finger or the stylus pen when you want to select

on screen items such as settings icons.

Wizard

Continuous

Darkness

Speed

Media

Type

X-Offset

Y-Offset

Wizard

Test

Main

ZX1200 V2.0000

Wizard

Test

Main

ZX1200 V2.0000

Test

Self-Test page

Out of Dump Mode

Wizard

Test

Main

ZX1200 V2.0000

Main

LCD

Language

Printer

Setting

Label

Setting

Device

Printer

Control

Codepage

Dump Mode

Recall

Label

3 Printer Setting and Control

On the Ready Page, three function mode for setting. You can make various setting functions in FUNCTIONAL MODE.

Tap‘’Main ‘’--

Screen could show more detail of‘’ Main‘’

Tap‘’Wizard ‘’--

Set up printer of ‘’Darkness’’ ‘’Speed ‘’...

Tap‘’Test ‘’--

self-Test page and Out of Dump Mode for setting.

3 Printer Setting and Control

finish setting tap

back to main page if

do not save, tap

system would not save

any changes.

Printer Settings

Continuous

Auto Select

Darkness

Speed

Sensor Select

Media

Type

Main

LCD

Language

Printer

Setting

Label

Setting

Device

Printer

Control

Codepage

Dump Mode

Recall

Label

Printer Settings

Continuous

Auto Select

Darkness

Speed

Sensor Select

Media

Type

If printer functions locked, printer can not receive any commands

from GoLabel or any devices.

UNLOCK

LOCK

3 Printer Setting and Control

Keyboard Mode

When plug-in an USB keyboard to the printer, LCD touch panel will display “Enter Standalone”, press the “Y” key

on keyboard to entering to the dialog for “Keyboard Mode” operation.

ZX1200 V2.0000

Enter Standalone

(Y/N)

Keyboard Mode

Country

Code

Label

Edit

Database

Setting

Codepage

Recall

Label

Clock

Setting

Preview Label function

User can choose any labels which have done in the printer and preview it. (See Instuctions)

Wizard

Test

Main

ZX1200 V2.0000

Main

LCD

Language

Printer

Setting

Label

Setting

Device

Printer

Control

Codepage

Dump Mode

Recall

Label

From the Home screen, tap

to Main Page.

From the Main Page tap Recall Label

to Recall Label Page.

Main

3 Printer Setting and Control

0°

Preview

Label

Recall Label

001/002 FORM NAME

LABEL-1

LABEL-2

0°

Preview

Label

Recall Label

ZX1230i

FW:V2.000

Recall Label

Prompt

001

Recall Label

Print Quantity

From the Recall Label Page

the touch panel shown on all labels,

Tap up to choose labels.

Tap down to choose labels.

Tap Preview Label can see printing label.

Preview

Label

Keeping tap to next page

0°

ZX1200i

FW:V2.000

Print out selected label.

****Using recall label function send commands, printer display must be back to Ready Page.

Wizard

Test

Main

ZX1200 V2.0000

3 Printer Setting and Control

3.3 LCD Interface Function

Main Page

Main

LCD

Language

Printer

Setting

Label

Setting

Device

Printer

Control

Codepage

Dump Mode

Recall

Label

Sett ing items for printer, ex. Printing speed, darkness.Also includes a Printing Wizard for your ease of printing.

More than 10 languages for printer sett ing

It consists of a table of values that describes the character set for a particular language

Sett ing items for printing label, ex. Rotation, Printing position offset.

Option modules and connection port sett ings.

Self-Diagnose functions for printer,

ex. TPH testing, self-test page print ing.

Recall Label

Dump Mode

Device

Buzzer

Option Setting

Smart

Backfeed

Serial Port

Setting

LAN

Setting

LCD

Setting

Clock

Setting

Device

3 Printer Setting and Control

Device Page

Sett ing off or on for buzzer

Sett ing items for options, ex. Cutter, Label Dispenser, Applicator

Choose ON. Printing labels would be back to start position.

Sett ing items for Serial Port, ex. Baud Rate, Parity, Data Bits, Stop Bits.

Sett ing items for LAN, ex. Port NO., DHCP, Dynamic IP, Default Gateway, Subnet Mask.

Sett ing items for LCD, ex. Bright ness, Contrast , Power Saving, Password

Sett ing items for Clo

ck, ex. Year, Month, Day, Hour, Minute

3 Printer Setting and Control

Setting Items in Setting Mode

Printer Setting

Darkness

0-19

Speed

2-5

Sensor Select

Media Detection

Auto Select

See-Through

Reflective

Media Type

Label with Gaps

Label with Marks

Continuous

Printing Mode

Direct Thermal

Thermat Transfer

Tear-off Position

0-40

Top of Form

Apply

Cancel

LCD Language

English

Deutsch

繁體中文

簡體中文

Français

Español

日本語

Italiano

Pусский

Türkçe

Codepage

850

852

437

860

863

865

857

861

862

855

866

737

851

869

Win 1252

Win 1250

Win 1251

Win 1253

Win 1254

Win 1255

Win 1257

Label Setting

Rotation

X-offset

Y-offset

Start Offset

3 Printer Setting and Control

Device

Buzzer

OFF

Optional Setting

None

Cutter

Label Dispenser

Applicator

Smart Backfeed

Off

Serial Port Setting

Baud Rate

4800 bps

9600 bps

19200 bps

38400 bps

57600 bps

115200 bps

Parity

Non

Odd

Even

Data bits

7 bits

8 bits

Stop bits

1 bits

2 bits

LAN Setting

DHCP

IP Address

0.0.0.0

Subnet Mask

255.255.255.0

Gatway

192.168.0.254

LCD Setting

Brightness

Contrast

Power Saving

Password

OFF

Clock Setting

Year

Month

day

Hour

Minute

Printer Control

Test

Sample Pattern

Select Memory

Clear Memory

Calibration

Reset to Default

Wizard

Darkness

2-5 or 7

Speed

0-19

Media Type

Label with Gaps

Label with Marks

Continuous

X-Offset

Y-Offset

Bluetooth

Clear Bind

Enable

Disable

Make Device Visible

Enable

Disable

SSP

Enable

Disable

PIN Code

0000

Search Devices

Test

Self-Test page

Out of Dump Mode

3 Printer Setting and Control

Icon Definition

Status of LCD Interface

When printer is on standby status (ready to print), the LCD interface will display “Ready” on screen.

You can only print when you see the “Ready“ status.

Wizard

Test

Main

ZX1200 V2.0000

If there is any printers error, the LCD screen will display the error screen to show the type of error.

You can fix the error according the notice.

WARNING ICON

ERROR DESCRIPTION

ERROR ICON

To upper level

Appears on the NAVIGATION ICON of Setting

Pages. It guides you back to upper level by

touching display upper right icon.

To main page

Appears on the NAVIGATION ICON of Setting

Value Pages. It guides you back to main page by touching display upper left icon.

Lock

On Setting Value pages, touch display icons to

lock the value for preventing unexpected

change.

Unlock

Touch display icons again to unlock the value.

3 Printer Setting and Control

Label Calibration

The printer can automatically detect and store label height.

That means the host computer does not need to transmit the label height to the printer.

3.4 Label Calibration and Self Test

Self Test

Self-test function lets you check whether the printer is functioning normally.

Here is how you run the label size calibration and self test.

1. Check that the label stock is loaded correctly.

2. Turn off the printer.

3. Turn the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release the FEED

button. The printer will now measure the label stock and store the label height.

4. Once the printer has successfully measured the label stock, it will print a self-test label.

The contents of a self-test printout are listed below.

Model & Version

USB ID setting

Serial port setting

MAC address of Ethernet port

IP protocol setting

IP address of Ethernet port

Gateway setting

Netmask setting

Number of DRAM installed

Image buffer size

Number of forms

Number of graphics

Number of fonts

Number of Asian fonts

Number of Databases

Number of Scalable fonts

Free memory size

Speed, Density, Ref. Point, Print direction

Label width, Form length, Stop position

Cutter, Label Dispenser, Mode

Sensor Setting

Code Page

ZX1200i:GX.XXX

USB S/N:12345678

Serial port:96,N,8,1

MAC Addr:xx-xx-xx-xx-xx-xx

DHCP Enable

IP xxx.xxx.xxx.xxx

Gateway xxx.xxx.xxx.xxx

Sub-Mask xxx.xxx.xxx.xxx

##################################

1 DRAM installed

Image buffer size:1500 KB

0000 FORM(S) IN MEMORY

0000 GRAPHIC(S) IN MEMORY

000 FONT(S) IN MEMORY

000 ASIAN FONT(S) IN MEMORY

000 DATABASE(S) IN MEMORY

000 TTF(S) IN MEMORY

4073 KB FREE MEMORY

^S4 ^H8 ^R000 ~R200

^W102 ^Q100,3 ^E18

Option:^D0 ^O0 ^AD

Reflective AD:1.96 2.84 2.49[0.88_23]

Code Page:850

3 Printer Setting and Control

Label Calibration Button

A hardware button to make a Label Calibration while printer encountering ‘’Media Error’’ during the cases when first-time

printer start up or change label or ribbon to another type, such as change using gap label to continuous or black mark

labels.

Press C-button for 2 seconds, it will make an auto-sensing to calibrate the label and ribbon’s parameters.

Press

****Press C-button is equivalent to the auto-sensing command ‘’~S,SENSOR’’ that will cancel on-printing-job and make the

Label Calibration immediately.

Press

CALIBRATION BUTTON

3 Printer Setting and Control

3.5 Error Alerts

In the event of a problem that prevents normal functioning of the printer, you will see an error message on LCD

screen and hear some beep signals. Please refer to below table for the error alerts.

Check ribbon

Operation Panel

Status

Type Beeps Description Solution

Print Head Error 2 x 4 beeps

The printing

mechanism is not

correctly closed.

Open the print

mechanism and

close it again.

Print Head Error None

High temperature

at the print head.

Once the print

head has cooled

down, the printer

switches to

standby mode.

No ribbon is

installed and the

printer displays an

error.

Make sure that

the printer is set to

direct thermal

printing mode.

The ribbon is

fini

shed or the

label supply hub is

not mov ing.

Replace the

ribbon roll.

Media Error 2 x 3 beeps

OPERATION TOUCH PANEL

FEED BUTTON

POWER BUTTON

LCD TOUCH PANEL

3 Printer Setting and Control

Operation Panel

Status

Satus Beeps Description Solution

No paper is

detected.

Make sure that

the label sensor is

positioned

correctly. If the

sensor still does not

detect the paper,

run the auto-

detection

function again.

Paper is finished.

Replace the label

roll.

Printer feed

problem.

Possible reasons:

the print medium

has become

trapped around

the rubb er roll; the

sensor cannot

detect a gap or

black mark

betw een the

labels; there is no

paper. Please

reset the sensor.

The memory is full.

The printer prints

the message "File

System full ".

Delete

unnecessary data

or install

additional

memory.

Unable to find file.

The printer prints

the message "File

Name not found"

Use the "~X4"

command to print

all files. Then

check whether

the files exist and

whether the

names are

correct.

A file of the same

name already

exists. The printer

prints the message

"Duplicate Name".

Change the

name of the file

and try storing it

again.

File Error 2 x 2 beeps

Media Error 2 x 2 beeps

3 Printer Setting and Control

3.6 USB Host

Definition : USB Host port supports either device：USB memory stick, keyboard or scanner.

Purpose



USB memory stick : It extends the user memory space up to 32GB for Graphic, Font, Label Format, DBF and Command

files downloading. The printer’s Firmware also can be updating if copy new version of Firmware into USB memory stick.



Connecting an USB keyboard to printer for ‘’Keyboard Mode’’ mode operation.



Plug-in an USB scanner to operate the printer in ‘’Keyboard Mode’’ .

Usage of Extended Memory



USB memory stick : It supports hot-plugging function; printer will create a Folder ‘’\LABELDIR’’ and switch ‘’User Flash’’

to ‘’ Extended Memory‘’ automatically while user plugs an USB memory stick into a GoDEX printer.



Connect the USB Stick plugged -in printer to PC via USB Device or Ethernet port and run ‘’GoLabel’’ software to

download Graphic, Font, Label Format, DBF and Command files to the printer.



Detail download procedures, please refer to ‘’GoLabel On-line Help’’.

Usage of Firmware Update



Remove USB memory stick from printer and plug-in it to a PC’s USB port; delete Firmware ‘’*.bin’’ file from

‘’\LABELDIR\FW’’ of USB memory stick if it existing; or create a Folder ‘’\LABELDIR\FW’’ to USB memory stick if it doesn’t

existing.



Copy a new version of Firmware ‘’xxxx.bin’’ to the Folder ‘’\LABELDIR\FW’’; and then remove USB and plug-in

back to the printer that going to update Firmware.



The printer will update the Firmware automatically when plug-it-into the printer and printer find-out the Firmware

in ‘’\LABELDIR\FW’’ is newer version.



Don’t remove the USB memory stick out while it’s under updating with ‘’Flash Writing...’’message that displays on

LCD panel.

3 Printer Setting and Control

** The USB Host port on GoDEX printer is without ‘’HUB’’ function.

** The USB Memory Stick supports with ‘’FAT32’’Disk Format and up to 32GB only. The certified venders are Transcend,

Apacer, Patriot, Consair and Kingston.

* The download function for Graphic, Font, Label Format, DBF and Command files is operated by GoLabel of PC and

must go through the a ‘’i’’ ‘’x’’ model printer itself.

* On a PC, user may copy entire folder’’\LABELDIR’’ from USB memory stick to PC or vice-versa. Copy a sub-folder or

individual file in ‘’\LABELDIR’’ to PC or vice-versa is not supported.

USB Keyboard



When plug-in an USB keyboard to the printer, LCD touch panel will display “Enter Standalone”, press the

“Y” key on keyboard to entering to the dialog for “Keyboard Mode” operation.



Here have six sub-dialogs “Recall Label” “Country Code” “Code Page” “Clock Setting” “Database Setting”

“Label Edit” is able operating by keyboard as follow definition:

1. Press “ESC” key to exist from “

Keyboard Mode

” or back to previous dialog

2. Press “F1”, it will let the printer from “Home Page” mode entering into “Keyboard Mode”

3. Press “Enter”, “Arrow” and “Alphabetic” keys as the usual in PC that will perform the key-in function of

“Keyboard Mode”.

Scanner



When plug-in an USB scanner to the printer, LCD touch panel will display “Enter Standalone”, tap the “Y” to

entering the dialog of “Keyboard Mode” operation.



Scanner is using in “Keyboard Mode” to scanning the “Serial Number, Variable” and Print Quantity while the printer

prompts a message on LCD touch panel and wait for data input.

4 NetSetting for Ethernet

4.1 Installing the NetSetting software

The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port.

It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow

below steps.

5. Click ”Next” to start the installation.

6. Once the installation is completed; you will see the NetSetting icon on your desktop.

1. Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.

2. Select the icon for the NetSetting installation file and click it to start the installation.

3. Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure.

4. Specify the “Installation Folder".

4 NetSetting for Ethernet

4.2 The Interface of NetSetting

Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the

basic information of connected printer and your PC.

There are six tabs on the top of interface which can configure different types of network settings. But for the data

security reason, you need correct password to enter the configuration pages.

Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network

environment. Once a connected Godex printer is detected, it will be listed on the start page.

**** The default password is “1111”, you can change the password later from the “IP Setting” tab.

ZX1200

4 NetSetting for Ethernet

**** To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please

contact your network administrator for related network setting information.

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

IP Setting

The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the

printer. You can also set the printer’s IP address ether by DHCP or by Static IP.

4 NetSetting for Ethernet

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

Alert Path Setting

NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert

messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).

You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab.

4 NetSetting for Ethernet

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

Alert Message Setting

For the alert message notification function, you can decide which error cases need to be sent out to the operator.

Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.

4 NetSetting for Ethernet

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

Printer Configuration

Set or change the configurations of connected printer. Most of key settings for the printer operation can be done

by this setting page.

ZX1200i

4 NetSetting for Ethernet

You can press “Send Command” button to send printer commands via Ethernet port and control the printer

remotely.

User Command

The “User Command” tab provides a communication interface for operator to control the printer. Input printer

commands in "Input Command" window and press “Send Command” button, the commands will be sent to the

printer.

For some commands that will return response message, the message will be displayed in "Output Message" window.

4 NetSetting for Ethernet

In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer

configurations back to factory default.

Firmware Download

On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to

update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button.

The printer firmware then can be updated remotely.

BOOT : 1.000a1 F/W : ZX1200i 1.000a

5 Accessories5 Accessories

5.1 Preparation Steps

Before installing the optional modules, please make some preparations as follows.

1. Turn off the printer :

Remember to switch off the printer before installing any module.

2. Open the printer cover

**** Remember to switch off the printer before installing the cutter.

**** Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its functioning.

**** Under the ordinary paper application condition, the cutter performs 300000 cuts of a heavy paper with up

to 250 μm thick or 100000 cuts of a plastic sheet with up to 300 μm thick.

Place the printer on a flat surface and open the printer cove

5 Accessories

1.Cutter module

2. Screw

5.2 Installing the Cutter

The Overview of the Cutter

Remove lower cover plate to the a little bit right then can get out.

Unscrew the screw marked in the illustration on the front of the printer, which secures the lower cover plate.

5 Accessories

Connect the cutter cable connector to the cutter jack on the printer.

Be sure the cutter module insert to printer properly. (see red arrow)

5 Accessories

Now load the label roll into the printer and close the printer cover.

**** Check whether the cutter function is enabled in the printer.

**** Labels or paper should be at least 30 mm high.

**** After installation of the cutter module, set the stop position (^E) to 30.

Finish the cutter module installed.

Secure the cutter module on the printer housing using the screws.

5 Accessories

5.2 Option Rewind Ribbon Hub Removing Ribbon

Use tool to cut off the ribbon.

Pull open the knob, ribbon could be easy to remove.

5 Accessories

6 Maintenance and Adjustment

6.1 Installing / removing the print head module

Open the printer cover.

Turn the print head counterclockwise to a top right position

using a screwdriver or a coin, loosen the screw to take out the TPH module.

Hold the print head module , pull out the TPH cable smoothly. To install TPH module, follow the reverse order.

* Remember to switch off the printer before removing the print head module.

Note

6 Maintenance and Adjustment

6.2 Adjusting the print line

Open the printer cover.

If no improvement is visible, turn the

screws(A) clockwise or counterclockwise

as far as possible and be sure to align with

the indicator board and indicator line.

Repeat the adjustment process until printing

quality has improved.

Turn the print head counterclockwise to a top right position

using a screwdriver or a coin to loosen the screw

indicator line

A A

indicator board

6 Maintenance and Adjustment

6.3 Adjusting ribbon tension

You can adjust the ribbon tension by turning the ribbon shaft knob (see illustration) clockwise or counterclockwise.

There are 4 possible settings, which is marked on the ribbon supply hub.

# 1 : Tension is the highest

# 4 : Tension is the lowest

If the tension is so low that the ribbon does not move forward, you need to reduce the tension of the ribbon supply hub.

To set the tension, press in the knob and turn it clockwise or counterclockwise as required.

Increasing the tension of the ribbon rewind hub will remove any wrinkling of the ribbon during printing,

which results from the use of different ribbon materials. (For details about the wrinkling/creasing of ribbons,

see Section 6-6.)

If you are using a very narrow ribbon, the printer may not move the label stock forward (particularly with

a ribbon that is less than 2" wide). In that case, reduce the tension by turning the knob of the ribbon supply hub

counterclockwise.

6 Maintenance and Adjustment

6.4 Cleaning the thermal print head

Dirt on the print head or ribbon may result in inadequate print quality (there are only partial images on the label). The printer cover should therefore be kept closed when possible. Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head. Here is how you clean the print head:

1. Switch off the printer.

2. Open the printer cover.

3. Remove the ribbon.

4. Release the print head by turning the print head release lever.

5. To remove any label residue or other dirt from the print head (see Red arrow), please use a soft lint-free cloth dipped in alcohol to wipe.

* The print head should be cleaned once a week.

**Please make sure that there are no metal fragments or other hard particles on the soft cloth used to clean

the print head.

Note

6 Maintenance and Adjustment

6.5 Adjusting the balance and print head tension

Open the printer cover.

using a screwdriver or a coin to loosen the screw

When using a variety of label stock

and ribbons, the ink may not be evenly distributed.

If there is no printed image on one side of the paper

, or the ribbon wrinkles, the print head pressure

must be readjusted using the TPH spring boxes.

Move the TPH spring boxes as shown in the illustration

to change the print head pressure.

The wider the label you are using, the further apart

the TPH spring boxes must be moved away from

each other. If there is no quality improvement,

you need to change the pressure on the TPH spring boxes.

Reset Mark (A)

Turning the screw left increases the pressure,

while turning it right reduces the pressure.

Be sure not to turn the screw so that it goes below Mark(B).

Mark (B)

6 Maintenance and Adjustment

6.6 Ribbon shield settings

The use of different ribbon materials may cause wrinkling of the ribbon, which in turn affects the print result

as illustrated by the examples in (a) and (b). To change the print quality, you can adjust the ribbon shield screws.

If your print result looks like the example in (a), you need to turn ribbon shield screw clockwise.

If your print result looks like the example in (b), you need to turn ribbon shield screw counterclockwise.

(a) (b)

To keep track of the change in print quality, you should adjust the screws by half a turn at a time.

Print a test page. If there is no improvement in the print result, turn the screw by another half turn.

Do not turn the adjustment screw more than two full turns(360

* If you adjust the screw by more than two full turns, the paper feed may no longer function correctly. In that case,

unscrew the ribbon shield screws to align the reset mark and restart the adjustment process.

Note

Reset Mark

6 Maintenance and Adjustment

6.7 Cutter settings

* Remember to switch off the printer before removing the CUTTER.

**The label medium should be at least 30 mm long to ensure correct functioning of the cutter.

Note

Switch off the printer before removing

the CUTTER.

(remove or install cutter refer to ‘’accessories’’ in Section 5)

Unscrew the screw at the bottom of cutter .

Remove the cutter cover. Clean and remove jammed paper. Reinstall CUTTER back onto printer.

6 Maintenance and Adjustment

6.8 Troubleshooting

**** If any problems occur that are not described above, please contact your dealer.

Problem Solution

The printer is switched on but the LED does not light up.

♦ Check the power supply.

Please see the Section 2.4

The LED lights up red and printing is interrupted.

♦ Check the software settings (driver settings) or command codes.

♦ Look for the error alert in the table in Section 3.3. Error Alerts.

♦ Check whether the print mechanism is closed correctly.

Please see the Section 3.3

The label stock passes through the printer but no image is printed.

♦ Please make sure that the label stock is loaded the right side up

and that it is the suitable material.

♦ Choose the correct printer driver.

♦ Choose the correct label stock and a suitable printing mode.

The label stock jams during printing.

♦ Clear the paper jam. Remove any label material left on the

thermal print head and clean the print head using a soft lint-free cloth dipped in alcohol.

Please see the Section 6.1

There is no printed image on some parts of the label.

♦ Check whether there is any label material or ribbon stuck to the th

ermal

print head.

♦ Check for errors in the application software.

♦ Check whether the starting position has been set correctly.

♦ Check the ribbon for wrinkles.

There is no printed image on part of the label or the image is blurred.

♦ Check the thermal print head for dust or other dirt.

♦ Use the internal “~T” command to check whether the thermal print

head will carry out a complete print job.

♦ Check the quality of the print medium.

The printed image is positioned incorrectly.

♦ Check whether there is paper or dust covering the sensor.

♦ Check whether the label stock is suitable. Contact your supplier.

♦ Check the paper guide settings.

Skipping labels during printing.

♦ Check the label height setting.

♦ Check whether there is dust covering the sensor.

♦ Run the auto-detection function.

Please see the Section 3.2

The printed image is blurred.

♦ Check the darkness setting.

♦ Check the thermal print head for dust or dirt.

Please see the Section 6.1

The cutter does not cut off the labels in a straight line.

♦ Check whether the label stock is positioned straight.

The cutter does not cut off the labels completely.

♦ Check whether the label is more than 0.2 mm thick.

When using the cutter, the labels are not fed through or cut off incorrectly.

♦ Check whether the cutter has been correctly installed.

♦ Check whether the paper guides are functioning correctly.

The label dispenser is not functioning normally.

♦ Check whether there is dust on the label dispenser.

♦ Check whether the label stock is positioned correctly.

Note

Appendix

ZX1200i/ZX1300i/ZX1600

USER MANUAL

APPENDIX

PRODUCT SPECIFICATIONS

Notice

Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their respective owners.

** Minimum print height and maximum print speed specification compliance can be dependent on non

variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test non

Appendix

INTERFACE

Serial Port

Default settings：

Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF

protocol and RTS/CTS

RS232 Housing(9-pin to 9-pin)

DB9 Socket

DB9 Plug

RXD

TXD DTR

GND

DSR

RTS

CTS

Computer

+5V, max 500mA

TXD RXD N/C

GND

RTS

CTS

RTS

N/C

Printer

****The total current to the serial port may not exceed 500mA.



Parallel port



ZX1200i/ZX1300i/ZX1600

USER MANUAL

APPENDIX

Handshaking

DSTB is sent to the printer, BUSY to the host computer

Interface cable

: Parallel cable compatible with IBM computers

Pinout :

See below

Pin No.

Function

Transmitter

2-9 10 11 12 13 14 15 16 17 18 19-30 31 32 33 34-35

/Strobe

Data 0-7 /Acknowledge Busy /Paper empty /Select /Auto-Linefeed N/C Signal Gnd Chassis Gnd +5V, max 500mA Signal Gnd /Initialize /Error Signal Ground N/C

/Select-in

Computer / printer

Computer Printer Printer Printer Printer Computer / printer

Computer Computer / printer Printer

Computer / printer

Appendix

Pin NO. 1 2 3 4

Function

VBUS

D-

D+

GND

USB Port



Computer Connector : Type A:

Pin NO. 1 2 3 4

Function

VBUS

D-

D+

GND

Connector Type : Type B

Ethernet (RJ-45)



PIN NO.

FUNCTION

1 T+

T-

R+

N/C

R-

N/C

Applicator



PIN NO.

FUNCTION

1 GND

2 +5V,max 500mA

3 START_PNT

4 SLEW_LABEL

PAUSE

6 REPRINT

+24V,max 1.5A

GND

9 RIBBON_LOW

SERV_REQ

11 END_PRINT

MEDIA_OUT

RIBBON_OUT

DATA_READY

OPT_FAULT

ZX1200i/ZX1300i/ZX1600

USER MANUAL

APPENDIX

INTERFACE

Godex ZX1300i, ZX1600i User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual