1
RT700/RT730 BARCODE PRINTER
USER MANUAL
User Manual
Version
Issue Date
P/N
: RT700 series
: Rev. 1.4
: 2013.10.03
: 920-014711-00
Contents
RT700/RT730 USER MANUAL
CONTENTS
1 Barcode Printer 001
1.1
1.2
Box Content
Getting to Know Your Printer
001
002
2 Printer Setup 006
2.1
2.2
2.3
2.4
2.5
Open the Printer
Loading the Ribbon
Loading the Label Roll Module
Connecting the Printer to the Host Computer
Installing Printer Driver and GoLabel with Super
Wizard CD
006
007
012
014
016
3
Printer Setting and Control
021
3.1
3.2
3.3
Operation Panel
Label Calibration and Self Test
Error Alerts
021
022
024
4 NetSetting for Ethernet 025
4.1
4.2
Installing the NetSetting Software
The Interface of NetSetting
025
026
5 Accessories 033
5.1
5.2
5.3
Preparation Steps
Installing the Label Dispenser
Installing the Cutter
033
035
041
6 Maintenance and Adjustment 045
6.1
6.2
Cleaning the Print Head
Troubleshooting
045
046
Appendix
Product Specifications
Interface
Declaration
RT700i/RT730i USER MANUAL
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN55022:2010 Class A, EN61000-3-2:2006/A1:2009/A2:2009,
EN 61000-3-3:2008 and EN55024:2010, IEC 61000-4-2:2008 series The equipment also tested and passed in
accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.
RT700i SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
IEC 60950-1:2005(2nd Edition)+Am 1:2009, CB9254-2008 (Class A ) ; GB17625. 1-2003; GB4943.1-2011,
EN55022:2010 Class A, EN61000-3-2:2006/A1:2009/A2:2009, EN 61000-3-3:2008 and EN55024:2010,
IEC 61000-4-2:2008 series, UL 60950-1, 2nd Edition, 2011-12-19, CSA C22.2 No. 60950-1-07, 2nd Edition,
2011-12, CFR 47, Part 15
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.
此为Class A产品，在生活环境中，该产品可能造成无线电干扰，在这种情况下，可能需要用户对其干扰采取切实可行
的措施。
Safety instructions
RT700/RT730 USER MANUAL
SAFETY INSTRUCTIONS
Please read the following instructions carefully.
1. Keep the equipment away from humidity.
2. Before you connect the equipment to the power outlet, please
check the voltage of the power source.
3. Make sure the printer is off before plugging the power connector
into the power jack.
4. It is recommended that you connect the printer to a surge
protector to prevent possible transient overvoltage damage.
5. Be careful not to get liquid on the equipment to avoid electrical
shock.
6. For safety and warranty reasons, ONLY qualified service personnel
should open the equipment.
7. Do not repair or adjust energized equipment under any
circumstances.
**** Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by
the manufacturer.
**** Dispose of used batteries according to the manufacturer’s instructions.
**** Only use with designated power supply adapter model.
**** Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Specifications are subject to change without notice.
Caution
1
1 Barcode Printer
1.1 Box Content
Please check that all of the following items are included with your printer.
USB Cable
RT700/RT730 Barcode Printer
CD
Including GoLabel software
and RT700/RT730 user manual.
Label Stock
Ribbon Module
Empty Ribbon Core
Ribbon
Ribbon Hubs
Set of 2.
Power Adapter
Power Cord
AC Adapter
RT700/RT730 Quick Guide
RT700/RT700i Series
2
Front View
1 Barcode Printer
1.2 Getting to Know Your Printer
Device Overview
Rear View
ETHERNET PORT
SERIAL PORT
FAN-FOLD LABEL INSERT
Feed slot for continuous labels
POWER JACK
USB PORT
CALIBRATION BUTTON
COVER RELEASE CATCHES
Pull catches for opening the printer cover
LED INDICATOR
OPERATION PANEL
FEED BUTTON
POWER BUTTON
FRONT COVER
PRINTER COVER
3
Bottom View
1 Barcode Printer
COVER OF THE MODULE CONNECTION JACKS
**** Cut-outs are not intended for wall-mount use.
4
1 Barcode Printer
The Internal View of Printer
RELEASE CATCH
Release catch for closing
the printer cover
LABEL SENSOR
MODULE
GUIDE TRACK
LABEL SENSOR
PLATEN MODULE
PLATEN
PLATEN LOCKERS
LABEL
SUPPLY
MODULE
RELEASE CATCH
Release catch for opening
the label supply hub
LABEL SUPPLY HUB
Set of 2
LABEL GUIDE
Set of 2
LABEL GUIDE PLATE
Set of 2
5
1 Barcode Printer
The Printing Mechanism
RIBBON REWIND MECHANISM
COVER
The cover for Ribbon rewind mechanism
NOTCH OF RIBBON REWIND WHEEL
RIBBON REWIND WHEEL
PRINT HEAD
RIBBON
SUPPLY
MECHANISM
NOTCH OF RIBBON SUPPLY WHEEL
PAPER PRESS BAR
RIBBON SUPPLY WHEEL
6
2 Printer Setup
2.1 Open the Printer
Open the Printer Cover and the Printing Mechanism
Place the printer on a flat surface. Open the printer cover by pulling the cover release catches on both sides of the
printer and lift the printer cover.
Pull the catches toward the direction
COVER RELEASE CATCHES
Pull the catches for opening the printer cover
Pull the catches toward the direction
The printing mechanism is lifted up
with the printer cover
7
2 Printer Setup
2.2 Loading the Ribbon
A New Ribbon Module Installation
1. Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.
2. Insert the ribbon hub into empty ribbon core and new ribbon. Wind the ribbon around the empty ribbon core
for 2 to 3 circles.
3. A ribbon module is assembled as below.
A NEW RIBBON MODULE
RIBBON HUB
EMPTY RIBBON COREA NEW RIBBON
Stick on empty ribbon core
Wind the ribbon around the core
Insert the ribbon hub
RIBBON REWIND
RIBBON SUPPLY
8
2 Printer Setup
Load the Ribbon on the Printer
For Ribbon Supply Module
RIBBON SUPPLY MECHANISM
NOTCH OF RIBBON SUPPLY WHEEL
RIBBON SUPPLY WHEEL
Place
RIBBON SUPPLY
MODULE
1. Place the ribbon supply module into the printing mechanism. Please the left-hand side of ribbon hub first.
Make sure the holder of ribbon hub is inserted into the notch. Then place the right-hand side of ribbon hub.
放入
Left side
HOLDER
NOTCH OF
RIBBON SUPPLY WHEEL
Place
Right side
HOLDER
Place
NOTCH
9
2 Printer Setup
2. Unlock the release catch to close the printer cover. Push the release catch forward to unlock it.
The ribbon supply module loading is completed.
Load the Ribbon on the Printer
For Ribbon Rewind Module
Close the printer cover
2
Push
1
RELEASE CATCH
Release catch for closing
the printer cover
RIBBON REWIND MECHANISM
NOTCH OF RIBBON REWIND WHEEL
RIBBON REWIND WHEEL
COVER
The cover for Ribbon rewind mechanism
10
2 Printer Setup
1. Open the cover of ribbon rewind mechanism.
2. Place the ribbon rewind module into the ribbon rewind mechanism.
Please the left-hand side of ribbon hub first. Make sure the holder of ribbon hub is inserted into the notch.
Then place the right-hand side of ribbon hub.
Open the cover
Place
RIBBON REWIND
MODULE
Left side
Place
HOLDER
NOTCH OF
RIBBON REWIND WHEEL
Place
Right side
Place
HOLDER NOTCH
11
2 Printer Setup
3. Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.
4. Close the cover of ribbon rewind mechanism.
The ribbon loading is completed once the ribbon supply module and ribbon rewind module are assembled
correctly.
Close the cover
RIBBON REWIND WHEEL
Rotate backward
12
2 Printer Setup
2.3 Loading the Label Roll Module
Loading the Label Stock on the Printer
LABEL STOCK
LABEL
SUPPLY
MODULE
RELEASE CATCH
Release catch for opening
the label supply hub
LABEL SUPPLY HUB
Set of 2
LABEL GUIDE
Set of 2
LABEL GUIDE PLATE
Set of 2
1. Unlock the ribbon catch and pull to open the label guide plate.
2. Place the label stock on label supply hubs. Make sure the label stock is aligned to both hubs.
Adjust the label guide plates to fix the label width.
Remember to push the release catch when moving the label guide plates.
Close the plates
1
2
2
RELEASE CATCH
Release catch for opening the label supply hub
LABEL GUIDE PLATE
Set of 2
Pull to open
Place
13
2 Printer Setup
3. Feed the Label through the label guides. The label guides will help to prevent the label swaying.
Through the label guides
LABEL GUIDE
Set of 2
4. Unlock the release catch to close the printer cover.
5. Press the FEED key and make sure the label is fed smoothly. The label loading is completed now.
2
1
RELEASE CATCH
Release catch
for closing the printer cover
Close the printer cover
**** Please keeps the rack gear clean to ensure the smoothness of label holder.
14
2 Printer Setup
2.4 Connecting the Printer to the Host Computer
1. Please make sure that the printer is switched off.
2. Connect the power cord to the AC adapter.
AC ADAPTER
POWER CORD
Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket
of the wall.
RT700/RT730 BARCODE PRINTER
POWER ADAPTER
THE WALL
SOCKET
SLOT
JACK
PLUG
15
2 Printer Setup
3. Connect the USB/serial cable to the printer and host computer.
4. Pressing the power button. The power LED indicator should now lights up.
RT700/RT730 BARCODE PRINTER
USB CABLE
PC
SOCKET
USB PORT
PLUG
PLUG
Pressing the power button
POWER LED INDICATOR
OPERATION PANEL
16
2 Printer Setup
2.5 Installing Printer Driver and GoLabel with Super Wizard CD
****If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for your
CD/DVD driver or double-click the icon of CD/DVD driver to run the program.
1. Insert the Super Wizard CD in the CD/DVD drive of the host computer and the program should pop up
automatically.
You will see the Welcome screen first. On the Welcome screen, choose “Standard Installation”.
2. The wizard will then ask you to make sure your USB and power cables are connected and that the power is
turned on. Make sure that is done and then click “Next”.
3. The next screen you will see is, “Install the GoLabel Software and Windows driver”. Click “Next” to continue.
17
2 Printer Setup
4. As the printer driver and GoLabel are installing, a screen will display a progress bar.
****If you need more resources, tools or reference documents, you can also find them on Super Wizard CD. Just click
“Other Choices” on Welcome Screen to access the files.
5. Once the installation is complete, you can start to make and print labels with GoLabel or through the printer driver.
6. As the optional steps, you can also print a test label or register your printer during the “Standard Installation”
procedure.
18
2 Printer Setup
1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD.
Select the icon for the driver file and click it to start the installation.
2. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.
Select "Install printer drivers".
3. Specify your printer model.
Godex RT700i
Installing Printer Driver Directly from CD Folder
19
2 Printer Setup
4. Specify the port used to connect the printer to the host computer.
6. Once the installation is complete, a summary of the printer settings is displayed.
Check whether the printer settings are correct and click "Finish" to start copying the driver files.
Wait until copying is complete, then finish the installation.
5. Enter a printer name and assign the appropriate rights.
Godex RT700i
Godex RT700i
Godex RT700
Godex RT700i
20
2 Printer Setup
7. Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.
Godex RT700i
Godex RT700i
21
3 Printer Setting and Control
3.1 Operation Panel
FEED Button
When you press the FEED button, the printer moves the label to the defined stop position.
If you are using continuous labels, pressing the FEED button will move label stock until you release the button again.
If you are using individual labels, pressing the FEED button will move only one label.
If the label does not stop at the correct position, you need to run the auto-detection function on the label stock, please see Section 3.2 Label
Calibration and Self Test.
LED Indicators
OPERATION PANEL
RT700
FEED BUTTON
POWER BUTTON
STATUS LED
POWER LED
Operation Panel Introduction
POWER Button
Press the POWER button and the LED indicator lights up green. The printer is on “ Ready to print “ status now.
When printer is turned on, keep pressing the POWER button until the LED indicator lights off will turn the printer off.
LED Indicator Status Description
Green Standby The printer is ready for operation.
Red Error
The printer has detected an error.
See Section 3.3 Error Alerts.
22
3 Printer Setting and Control
3.2 Label Calibration and Self Test
Label Calibration
The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
Self Test
Self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.
1. Check that the label stock is loaded correctly.
2. Turn off the printer.
3. Turn the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release the FEED
button. The printer will now measure the label stock and store the label height.
4. Once the printer has successfully measured the label stock, it will print a self-test label.
The contents of a self-test printout are listed below.
Model & Version
USB ID setting
Serial port setting
MAC address of Ethernet port
IP protocol setting
IP address of Ethernet port
Gateway setting
Netmask setting
Number of DRAM installed
Image buffer size
Number of forms
Number of graphics
Number of fonts
Number of Asian fonts
Number of Databases
Number of Scalable fonts
Free memory size
Speed, Density, Ref. Point, Print direction
Label width, Form length, Stop position
Cutter, Label Dispenser, Mode
Sensor Setting
Code Page
RT700:GX.XXX
USB S/N:12345678
Serial port:96,N,8,1
MAC Addr:xx-xx-xx-xx-xx-xx
DHCP Enable
IP xxx.xxx.xxx.xxx
Gateway xxx.xxx.xxx.xxx
Sub-Mask xxx.xxx.xxx.xxx
##################################
1 DRAM installed
Image buffer size:1500 KB
0000 FORM(S) IN MEMORY
0000 GRAPHIC(S) IN MEMORY
000 FONT(S) IN MEMORY
000 ASIAN FONT(S) IN MEMORY
000 DATABASE(S) IN MEMORY
000 TTF(S) IN MEMORY
4073 KB FREE MEMORY
^S4 ^H8 ^R000 ~R200
^W102 ^Q100,3 ^E18
Option:^D0 ^O0 ^AD
Reflective AD:1.96 2.84 2.49[0.88_23]
Code Page:850
23
3 Printer Setting and Control
Label Calibration Button
Keep pressing calibration button for 1 second, the printer can immediately run the label size calibration.
Press
CALIBRATION BUTTON
Calibration button can be used to find correct printing position or eliminate the “Media Error” problem.
Press
24
3 Printer Setting and Control
3.3 Error Alerts
In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED indicators
and hear some beep signals. Please refer to below table for the error alerts.
Error Light
Colour
Red
Flashing Frequency
Flashing
Light On
OPERATION
PANEL
RT700
STATUS LED
POWER LED
LED Indicator
Type
Beeps
Description
Solution
POWER
LED
STATUS
LED
Print Head Error 2 x 4 beeps
The printing mechanism is not
correctly closed.
Open the print mechanism and
close it again.
Print Head Error None High temperature at the print head.
Once the print head has cooled
down, the printer switches to
standby mode.
Media Error 2 x 3 beeps
No ribbon is installed and the printer
displays an error.
Make sure that the printer is set to
direct thermal printing mode.
The ribbon is finished or the label
supply hub is not moving.
Replace the ribbon roll.
Media Error 2 x 2 beeps
No paper is detected.
Make sure that the label sensor is
positioned correctly. If the sensor still
does not detect the paper, run the
auto-detection function again.
Paper is finished. Replace the label roll.
Printer feed problem.
Possible reasons: the print medium
has become trapped around the
rubber roll; the sensor cannot
detect a gap or black mark
between the labels; there is no
paper. Please reset the sensor.
File Error 2 x 2 beeps
The memory is full. The printer prints
the message "File System full".
Delete unnecessary data or install
additional memory.
Unable to find file. The printer prints
the message "File Name Not
Found".
Use the "~X4" command to print all
files. Then check whether the files
exist and whether the names are
correct.
A file of the same name already
exists. The printer prints the message
"Duplicate Name”.
Change the name of the file and try
storing it again.
25
4 NetSetting for Ethernet
4.1 Installing the NetSetting software
The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port.
It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow
below steps.
5. Click ”Next” to start the installation.
6. Once the installation is completed; you will see the NetSetting icon on your desktop.
1. Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.
2. Select the icon for the NetSetting installation file and click it to start the installation.
3. Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure.
4. Specify the “Installation Folder".
26
4 NetSetting for Ethernet
4.2 The Interface of NetSetting
Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the
basic information of connected printer and your PC.
There are six tabs on the top of interface which can configure different types of network settings. But for the data
security reason, you need correct password to enter the configuration pages.
Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network
environment. Once a connected Godex printer is detected, it will be listed on the start page.
**** The default password is “1111”, you can change the password later from the “IP Setting” tab.
ZX1200
27
4 NetSetting for Ethernet
**** To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please
contact your network administrator for related network setting information.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
IP Setting
The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the
printer. You can also set the printer’s IP address ether by DHCP or by Static IP.
28
4 NetSetting for Ethernet
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
Alert Path Setting
NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert
messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).
You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab.
29
4 NetSetting for Ethernet
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
Alert Message Setting
For the alert message notification function, you can decide which error cases need to be sent out to the operator.
Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.
30
4 NetSetting for Ethernet
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
Printer Configuration
Set or change the configurations of connected printer. Most of key settings for the printer operation can be done
by this setting page.
RT700
31
4 NetSetting for Ethernet
You can press “Send Command” button to send printer commands via Ethernet port and control the printer
remotely.
User Command
The “User Command” tab provides a communication interface for operator to control the printer. Input printer
commands in "Input Command" window and press “Send Command” button, the commands will be sent to the
printer.
For some commands that will return response message, the message will be displayed in "Output Message" window.
32
BOOT : 1.000a1 F/W : ZX1200 1.000a
4 NetSetting for Ethernet
In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer
configurations back to factory default.
Firmware Download
On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to
update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button.
The printer firmware then can be updated remotely.
BOOT : 1.000a1 F/W : RT700 1.000a
33
5 Accessories
Before installing the optional modules, please make some preparations as follows.
1. Turn off the printer :
Remember to switch off the printer before installing any module.
2. Open the printer cover and the printing mechanism :
Open the printer cover by pulling the release catches on both sides of the printer and lift the cover.
Please see the Section 2.1 for further information about Open the Printer.
3. Remove the front cover :
Please pull upward to remove the front cover.
5.1 Preparation Steps
The printing mechanism is lifted up
with the printer cover
Pull upward
FRONT COVER
34
5 Accessories
4. Remove the platen :
Lift up the release clips on both sides of the platen to release and pull upward the platen.
CLIP
Release the clip
5. Ribbon loading :
Please see the Section 2.2 for further information about Loading the Ribbon.
6. Label loading
Please see the Section 2.3 for further information about Loading the Label Roll Module.
Pull up the platen module
PLATEN MODULE
35
5 Accessories
5.2 Installing the Label Dispenser
The Overview of the Label Dispenser
**** A label liner thickness of 0.006 mm ± 10% and a weight of 65 g/m2 ± 6% are recommended.
**** The label dispenser will take labels up to a max. width of 118 mm.
**** When using the label dispenser, set the stop position (printer command ^E) to 13.
Preparation Steps
Please see the Section 5.1 Preparation Steps to complete the preparation steps before installing the label dispenser.
Installing the Label Dispenser
1. Pass the connection cable through the slot of the printer.
PAPER SENSOR
PAPER FEED ROLLER
COVER
CONNECTION CABLE OF LABEL DISPENSER
SLOT
36
5 Accessories
2. Place label dispenser to align both holes of screw and then tighten the screws.
3. Place the platen back to the printer and lock the clips.
4. Close the printer cover and printing mechanism.
Then to turn the printer upside down.
Open the cover
1
2
2
Tighten the screw
Lock the clip
CLIP
Close the printer cover
2
Push
1
RELEASE CATCH
Release catch for closing
the printer cover
37
5 Accessories
5. Open the cover on the bottom of printer.
6. Plug the connector fo the label dispenser to the jack.
7. Close the cover of the module connection jacks.
Open the cover
COVER OF THE MODULE CONNECTION JACKS
Plug
JACK
CONNECTOR OF THE CONNECTION CABLE
Close the cover
COVER OF THE MODULE CONNECTION JACKS
****The printer must be switched off when plugging the connector, or the motherboard may be destroyed!
****There are 2 jacks : the lower jack for the label dispenser, the upper jack for the cutter.
CUTTER JACK
LABEL DISPENSER JACK
38
5 Accessories
2. Feed the Label stock through the label guides.
And pull the label liner through the platen and the steel of the label dispenser.
****Labels should be at least 25 mm high.
Loading Label Roll with the Label Dispenser Module
1. Remove the first label from the label stock.
Tear a label
THE FIRST LABEL
LABEL STOCK
LABEL LINER
Through the label guides
LABEL LINER
PLATEN
Through the platen
and the steel
STEEL
39
5 Accessories
3. The feeding path of label and liner should be as shown in below graphic.
4. Close the label dispenser and printer cover. The installation is completed now.
LABEL STOCK
PLATEN
ROLLER
LABEL
LABEL LINER
RT700i
Close the cover
40
5 Accessories
5. Press the FEED button to feed the label. The label will be peeled from the liner while it passes through the label
dispenser.
RT700i
Press the feed key
LABEL LINER
LABEL
**** There is a paper sensor on the Label Dispenser module. It will stop the printing if it is covered by label. Remove
the last printed label and the printer will then continue to print next label.
RT700i
PAPER SENSOR
41
5 Accessories
5.3 Installing the Cutter
The Overview of the Cutter
****Remember to switch off the printer before installing the cutter.
****Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its functioning. The
cutter has a blade life of 400,000 cuts when using paper liner which is 250μm thick and 3 inches wide.
****You can cut paper with a max. width of 118mm.
****With the cutter installed, set the stop position in Qlabel to 30, and the E value to 30.
Preparation Steps
Please see the Section 5.1 Preparation Steps to complete the preparation steps before installing the cutter.
Installing the Cutter
1. Pass the connection cable through the slot of the printer.
COVER
CONNECTION CABLE OF CUTTER
FEED-OUT SLOT
SLOT
42
5 Accessories
2. Place the cutter to align both holes of screw and then tighten the screws.
3. Place the platen back to the printer and lock the clips.
Tighten the screw
Lock the clip
CLIP
4. Close the printer cover and printing mechanism.
Then to turn the printer upside down.
Close the printer cover
2
Push
1
RELEASE CATCH
Release catch for closing
the printer cover
43
5 Accessories
5. Open the cover on the bottom of printer.
6. Plug the connector for the cutter to the jack.
7. Close the cover of the module connection jacks.
****The printer must be switched off, or the motherboard may be destroyed!
****There are 2 jacks : the lower jack for the label dispenser, the upper jack for the cutter.
CUTTER JACK
LABEL DISPENSER JACK
Open the cover
COVER OF THE MODULE CONNECTION JACKS
Plug
JACK
CONNECTOR OF THE CONNECTION CABLE
Close the cover
COVER OF THE MODULE CONNECTION JACKS
44
5 Accessories
2. Close the top cover and printing mechanism. To finish, press the FEED button to set the label position.
****We advise against using inside wound label stock.
****Labels should be at least 30 mm high. When using the printer with the cutter, you should set the stop position
(^E) to 30.
Installing the Label Roll Module on the Printer
1. Pass the labels through the guides and the cutter.
Through the label guides
Through the cutter
RT700
Press the feed key
Close the top cover
Push
1
RELEASE CATCH
Release catch for closing
the printer cover
2
45
6 Maintenance and Adjustment
6.1 Cleaning the Print Head
Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer
cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a
good print quality and a longer lifespan of the print head.
Cleaning Steps
Here is how you clean the print head.
1. Turn off the printer.
2. Open the printer cover.
3. Remove the ribbon.
4. To remove any label residue or other dirt from the print head (see red arrow), please use a soft lint-free cloth
dipped in alcohol.
****The print head should be cleaned once a week.
****Please make sure that there are no metal fragments or other hard particles on the soft cloth used to clean the
print head.
PRINT HEAD
To clean the print head
46
6 Maintenance and Adjustment
6.2 Troubleshooting
**** If any problems occur that are not described here, please contact your dealer.
Problem Solution
The printer is switched on but the LED
does not light up.
♦ Check the power supply.
Please see the Section 2.4
The LED lights up red and printing is
interrupted.
♦ Check the software settings (driver settings) or command codes.
♦ Look for the error alert in the table in Section 3.5. Error Alerts.
♦ Check whether the print mechanism is closed correctly.
Please see the Section 3.5
The label stock passes through the printer
but no image is printed.
♦ Please make sure that the label stock is loaded the right way up
and that it is suitable material.
♦ Choose the correct printer driver.
♦ Choose the correct label stock and a suitable printing mode.
The label stock jams during printing.
♦ Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.
Please see the Section 6.1
There is no printed image on some parts
of the label.
♦ Check whether any label material or ribbon is stuck to the thermal
print head.
♦ Check for errors in the application software.
♦ Check whether the starting position has been set incorrectly.
♦ Check the ribbon for wrinkles.
There is no printed image on part of the
label or the image is blurred.
♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to check whether the thermal print
head will carry out a complete print job.
♦ Check the quality of the print medium.
The printed image is positioned
incorrectly.
♦ Check whether there is paper or dust covering the sensor.
♦ Check whether the label stock is suitable. Contact your supplier.
♦ Check the paper guide settings.
A label is missed out during printing.
♦ Check the label height setting.
♦ Check whether there is dust covering the sensor.
♦ Run the auto-detection function.
Please see the Section 3.4
The printed image is blurred.
♦ Check the darkness setting.
♦ Check the thermal print head for dust or dirt.
Please see the Section 6.1
The cutter does not cut off the labels in a
straight line.
♦ Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
♦ Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not
fed through or cut off incorrectly.
♦ Check whether the cutter has been correctly installed.
♦ Check whether the paper guides are functioning correctly.
The label dispenser is not functioning
normally.
♦ Check whether there is dust on the label dispenser.
♦ Check whether the label stock is positioned correctly.
Appendix
PRODUCT SPECIFICATIONS
RT700/RT730 USER MANUAL
APPENDIX
Appendix
INTERFACE
RT700/RT730 USER MANUAL
APPENDIX
Pinout Description
Connector Type :
Type B
Serial Port
Default settings：
Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF
protocol and RTS/CTS
RS232 Housing(9-pin to 9-pin)
DB9 Socket
DB9 Plug
RXD
TXD
DTR
GND
DSR
RTS
CTS
RI
Computer
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
+5V, max 500mA
TXD
RXD
N/C
GND
RTS
CTS
RTS
N/C
Printer
****The total current to the serial port may not exceed 500mA.
USB
Pin NO. 1 2 3 4
Function
VBUS
D-
D+
GND
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