Godex RT230 User Manual

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RT200/RT230 BARCODE PRINTER

USER MANUAL

User Manual Version Issue Date P/N

: RT200 series : Rev. 1.5 : 2013.07.04 : 920-014311-00

RT200/RT230 USER MANUAL

CONTENTS

1 Barcode Printer 001

1.1

1.2

Box Content

Getting To Know Your Printer

001

002

2 Printer Setup 005

2.1

2.2

2.3

2.4

2.5

Open The Printer

Loading The Ribbon

Loading The Label Roll Module

Connecting The Printer To The Host Computer

Installing Printer Driver and GoLabel with Super Wizard CD

005

006

010

013

015

3 Printer Setting And Control 020

3.1

3.2

3.3

Operation Panel

Label Calibration and Self

Test

Error Alerts

020

021

023

4 NetSetting For Ethernet 024

4.1

4.2

Installing The NetSetting Software

The Interface of NetSetting

024

025

Accessories

032

5.1

5.2

5.3

Preparation Steps

Installing The Label Dispenser

Installing The Cutter

032

034

040

6 Maintenance and Adjustment 044

6.1

6.2

Cleaning The Print Head

Troubleshooting

044

045

Appendix

Product Specifications

Interface

Contents

RT200/RT230 USER MANUAL

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instructions, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case

the user will be required to correct the interference at own expense.

EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic

compatibility based on the standards EN 55022:2010 Class A, EN 61000-3-2:2006/A2:2009,

EN 61000-3-3:2008 and EN55024:1998/A1:2001/A2:2003, IEC 61000-4-2:2008 series The equipment also

tested and passed in accordance with the European Standard EN55022 for the both Radiated

and Conducted emissions limits.

RT200 SERIES TO WHICH THIS DECLARATION RELATES IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

IEC 60950-1:2005(2nd Edition)+Am 1:2009, GB4943.1-2011 GB9254-2008(Class A) GB17625.1-2003,

EN 55022:2010 Class A, EN 61000-3-2:2006/A2:2009, EN 61000-3-3:2008 and EN55024:1998/A1:2001

/A2:2003, IEC 61000-4-2:2008 series, UL 60950-1, 2nd Edition, 2011-12-19, CSA C22.2 No. 60950-1-07,

2nd Edition, 2011-12, CFR 47, Part 15

WARNING

This is a Class A product. In a domestic environment this product may cause radio interference

in which case the user may be required to take adequate measures.

此为Class A产品，在生活环境中，该产品可能造成无线电干扰，在这种情况下，可能需要用户对其干扰采取切实可行的措施。

Declaration

RT200/RT230 USER MANUAL

SAFETY INSTRUCTIONS

Please read the following instructions carefully.

1. Keep the equipment away from humidity.

2. Before you connect the equipment to the power outlet, please

check the voltage of the power source.

3. Make sure the printer is off before plugging the power connector

into the power jack.

4. It is recommended that you connect the printer to a surge

protector to prevent possible transient overvoltage damage.

5. Be careful not to get liquid on the equipment to avoid electrical

shock.

6. For safety and warranty reasons, ONLY qualified service personnel

should open the equipment.

7. Do not repair or adjust energized equipment under any

circumstances.

**** Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by

the manufacturer.

**** Dispose of used batteries according to the manufacturer’s instructions.

**** Only use with designated power supply adapter model.

**** Changes or modifications not expressly approved by the party responsible for compliance could void the user's

authority to operate the equipment.

Specifications are subject to change without notice.

Caution

Safety instructions

RT200/RT230 Barcode Printer



1 Barcode Printer

1.1 Box Content

Please check that all of the following items are included with your printer.

USB Cable



Including GoLabel software

and RT200/RT230 user manual.



Power Adapter

Power Cord

AC Adapter



RT200/RT230 Quick Guide



RT200/RT200i Series

Label Stock



Ribbon Module

Empty Ribbon Core

Ribbon



Front View



1 Barcode Printer

1.2 Getting To Know Your Printer

Device Overview

Rear View



ETHERNET PORT

SERIAL PORT

FAN-FOLD LABEL INSERT

Feed slot for continuous labels

POWER JACK

USB PORT

AUTO CALIBRATION BUTTON

COVER RELEASE CATCHES

Pull catches for opening the printer cover

LED INDICATOR

OPERATION PANEL

FEED BUTTON

POWER BUTTON

FRONT

Bottom View



1 Barcode Printer

COVER OF THE MODULE CONNECTION JACKS

**** Cut-outs are not intended for wall-mount use.

1 Barcode Printer

The Internal View Of Printer

RELEASE CATCH

Release catch for closing

the printer cover

TOP COVER

LABEL SUPPLY MODULE

LABEL SENSOR MODULE

LABEL SENSOR

GUIDE TRACK

PAPER PRESS BAR

LABEL SUPPLY HUB

LABEL GUIDES

PLATEN MODULE

PLATEN

PLATEN LOCKERS

RELEASE CATCH

Release catch for opening

the label supply hub

The Printing Mechanism

RIBBON SUPPLY WHEEL

PRINT HEAD

RIBBON REWIND MECHANISM

RIBBON SUPPLY MECHANISM

HOLDER OF RIBBON SUPPLY CORE

RIBBON REWIND WHEEL

HOLDER OF RIBBON REWIND CORE

2 Printer Setup

2.1 Open The Printer

Open The Printer Cover And The Printing Mechanism

Place the printer on a flat surface. Open the printer cover by pulling the release catches on both sides of the printer

and lift the cover.

Pull the catches toward the direction

COVER RELEASE CATCHES

Pull the catches for opening the printer cover

Pull the catches toward the direction

Lift the printer cover backward

The printing mechanism is lifted up

with the printer cover

2 Printer Setup

2.2 Loading The Ribbon

A New Ribbon Module Installation

1. Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.

2. Wind the ribbon around the empty ribbon core for 2 to 3 circles.

3. A ribbon module is assembled as below.

EMPTY RIBBON COREA NEW RIBBON

Stick on empty ribbon core

Notch on left side

Wind the ribbon around the core

A NEW RIBBON MODULE

RIBBON SUPPLY

RIBBON REWIND

2 Printer Setup

2. Then place the left-hand side of the ribbon.

Load The Ribbon On The Printer

For Ribbon Supply Module

1. Place the right-hand side of ribbon first.

Right side

Push the ribbon to tighten the spring of the holder

Align the ribbon core to the holder

SPRING OF HOLDER

Left side

Align the notch of the ribbon core to the spoke

NOTCH OF RIBBON CORE

SPOKE

RIBBON SUPPLY MODULE

2 Printer Setup

3. The ribbon supply module loading is completed.

Load The Ribbon On The Printer

For Ribbon Rewind Module

1. Pass the ribbon to round the print head.

RIBBON REWIND MODULE

Move the empty ribbon core upward to ribbon rewind mechanism

2 Printer Setup

2. Place the right-hand side of empty ribbon core first.

Right side

Push the empty ribbon core to tighten the spring of the holder

SPRING OF HOLDER

Align the empty ribbon core to the holder

3. Then place the left-hand side of the empty ribbon core.

Turn the ribbon wheel to align the notch of empty ribbon core to the spoke.

Left side

SPOKE

NOTCH OF RIBBON CORE

Align the notch of empty ribbon core to the spoke

Rotate backward

4. Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.

The ribbon loading is completed once the ribbon supply module and ribbon rewind module are assembled

correctly.

RIBBON REWIND WHEEL

Rotate backward

2 Printer Setup

2.3 Loading The Label Roll Module

A New Label Supply Module Loading

1. Unlock the release catch to lift the label supply hub.

LABEL STOCK

LABEL SUPPLY HUB

Push rightward

Lift the label supply hub upward

2. Place the label stock on the label supply hub.

Place on the label supply hub

2 Printer Setup

3. Push the label supply module downward and close the release catch.

Push downward to fix the module

4. A new label supply module is completed.

Loading The Label Roll Module On The Printer

1. Feed the Label through the label guides and adjust the label guides to the label width. The label guides will help

to prevent the label swaying.

Through the label guides

Adjust the label guides

2 Printer Setup

Close the printer cover

Push the release catch

2. Unlock the release catch to close the printer cover.

3. Press the FEED key and make sure the label is fed smoothly. The label loading is completed now.

**** Please keeps the rack gear clean to ensure the smoothness of label holder.

2 Printer Setup

2.4 Connecting The Printer To The Host Computer

1. Please make sure that the printer is switched off.

2. Connect the power cord to the AC adapter.

AC ADAPTER

POWER CORD

Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket

of the wall.

RT200/RT230 BARCODE PRINTER

POWER ADAPTER

THE WALL

SOCKET

SLOT

JACK

PLUG

2 Printer Setup

3. Connect the USB/serial cable to the printer and host computer.

4. Pressing the power button. The power LED indicator should now lights up.

RT200/RT230 BARCODE PRINTER

USB CABLE

SOCKET

USB PORT

PLUG

Pressing the power button

POWER LED INDICATOR

OPERATION PANEL

2 Printer Setup

2.5 Installing Printer Driver and GoLabel with Super Wizard CD

1. Insert the Super Wizard CD in the CD/DVD drive of the host computer and the program should pop up

automatically. You will see the Welcome screen first. On the Welcome screen, choose “Standard Installation”.

2. The wizard will then ask you to make sure your USB and power cables are connected and that the power is

turned on. Make sure that is done and then click “Next”.

3. The next screen you will see is, “Install the GoLabel Software and Windows driver”. Click “Next” to continue.

****If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for your

CD/DVD driver or double-click the icon of CD/DVD driver to run the program.

2 Printer Setup

4. As the printer driver and GoLabel are installing, a screen will display a progress bar.

6. As the optional steps, you can also print a test label or register your printer during the “Standard Installation”

procedure.

5. Once the installation is complete, you can start to make and print labels with GoLabel or throug the printer driver.

****If you need more resources, tools or reference documents, you can also find them on Super Wizard CD. Just click

“Other Choices” on Welcome Screen to access the files.

2 Printer Setup

1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD.

Select the icon for the driver file and click it to start the installation.

2. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.

Select "Install printer drivers".

3. Specify your printer model.

Godex RT200

Installing Printer Driver Directly From CD Folder

2 Printer Setup

4. Specify the port used to connect the printer to the host computer.

6. Once the installation is complete, a summary of the printer settings is displayed.

Check whether the printer settings are correct and click "Finish" to start copying the driver files.

Wait until copying is complete, then finish the installation.

5. Enter a printer name and assign the appropriate rights.

Godex RT200

2 Printer Setup

7. Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.

Godex RT200

3 Printer Setting And Control

3.1 Operation Panel

FEED Button

When you press the FEED button, the printer moves the label to the defined stop position.

If you are using continuous labels, pressing the FEED button will move label stock until you release the button again.

If you are using individual labels, pressing the FEED button will move only one label.

If the label does not stop at the correct position, you need to run the auto-detection function on the label stock, please see Section 3.2 Label

Calibration and Self Test.

LED Indicators

OPERATION PANEL

FEED BUTTON

POWER BUTTON

STATUS LED

POWER LED

Operation Panel Introduction

POWER Button

Press the POWER button and the LED indicator lights up green. The printer is on “ Ready to print “ status now.

When printer is turned on, keep pressing the POWER button for 3 seconds will turn the printer off.

LED Indicator Status Description

Green Standby The printer is ready for operation.

Red Error

The printer has detected an error.

See Section 3-3. Error Alerts.

3 Operation Panel

3.2 Label Calibration and Self Test

Label Calibration

The printer can automatically detect and store label height.

That means the host computer does not need to transmit the label height to the printer.

Self Test

Self-test function lets you check whether the printer is functioning normally.

Here is how you run the label size calibration and self test.

1. Check that the label stock is loaded correctly.

2. Turn off the printer.

3. Turn the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release the FEED

button. The printer will now measure the label stock and store the label height.

4. Once the printer has successfully measured the label stock, it will print a self-test label.

The contents of a self-test printout are listed below.

Model & Version

USB ID setting

Serial port setting

MAC address of Ethernet port

IP protocol setting

IP address of Ethernet port

Gateway setting

Netmask setting

Number of DRAM installed

Image buffer size

Number of forms

Number of graphics

Number of fonts

Number of Asian fonts

Number of Databases

Number of Scalable fonts

Free memory size

Speed, Density, Ref. Point, Print direction

Label width, Form length, Stop position

Cutter, Label Dispenser, Mode

Sensor Setting

Code Page

Printer is on factory default

RT200:GX.XXX

USB S/N:12345678

Serial port:96,N,8,1

MAC Addr:xx-xx-xx-xx-xx-xx

DHCP Enable

IP xxx.xxx.xxx.xxx

Gateway xxx.xxx.xxx.xxx

Sub-Mask xxx.xxx.xxx.xxx

##################################

1 DRAM installed

Image buffer size:1500 KB

0000 FORM(S) IN MEMORY

0000 GRAPHIC(S) IN MEMORY

000 FONT(S) IN MEMORY

000 ASIAN FONT(S) IN MEMORY

000 DATABASE(S) IN MEMORY

000 TTF(S) IN MEMORY

4073 KB FREE MEMORY

^S4 ^H8 ^R000 ~R200

^W102 ^Q100,3 ^E18

Option:^D0 ^O0 ^AD

Reflective AD:1.96 2.84 2.49[0.88_23]

Code Page:850

Default state=Yes

3 Operation Panel

Auto Label Calibration Button

Keep pressing AUTO CALIBRATION button for 1 second, the printer can immediately run the label size calibration.

Press

AUTO CALIBRATION BUTTON

Calibration button can be used to find correct printing position or eliminate the “Media Error” problem.

Press

3 Operation Panel

3.3 Error Alerts

In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED

indicators and hear some beep signals. Please refer to below table for the error alerts.

Error Light

Colour



Red

Flashing Frequency



Flashing



Light On

OPERATION PANEL

STATUS LED

POWER LED

LED Indicator

Type

Beeps

Description

Solution

POWER

LED

STATUS

LED

Print Head Error 2 x 4 beeps

The printing mechanism is not correctly closed.

Open the print mechanism and close it again.

Print Head Error None High temperature at the print head.

Once the print head has cooled down, the printer switches to standby mode.

Media Error 2 x 3 beeps

No ribbon is installed and the printer displays an error.

Make sure that the printer is set to direct thermal printing mode.

The ribbon is finished or the label supply hub is not moving.

Replace the ribbon roll.

Media Error 2 x 2 beeps

No paper is detected.

Make sure that the label sensor is positioned correctly. If the sensor still does not detect the paper, run the auto-detection function again.

Paper is finished. Replace the label roll.

Printer feed problem.

Possible reasons: the print medium has become trapped around the rubber roll; the sensor cannot detect a gap or black mark between the labels; there is no paper. Please reset the sensor.

File Error 2 x 2 beeps

The memory is full. The printer prints the message "File System full".

Delete unnecessary data or install additional memory.

Unable to find file. The printer prints the message "File Name Not Found".

Use the "~X4" command to print all files. Then check whether the files exist and whether the names are correct.

A file of the same name already exists. The printer prints the message "Duplicate Name”.

Change the name of the file and try storing it again.

4 NetSetting for Ethernet

4.1 Installing The NetSetting software

The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port.

It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow

below steps.

5. Click ”Next” to start the installation.

6. Once the installation is completed; you will see the NetSetting icon on your desktop.

1. Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.

2. Select the icon for the NetSetting installation file and click it to start the installation.

3. Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure.

4. Specify the “Installation Folder".

4 NetSetting for Ethernet

4.2 The Interface of NetSetting

Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the

basic information of connected printer and your PC.

There are six tabs on the top of interface which can configure different types of network settings. But for the data

security reason, you need correct password to enter the configuration pages.

Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network

environment. Once a connected Godex printer is detected, it will be listed on the start page.

**** The default password is “1111”, you can change the password later from the “IP Setting” tab.

RT200

4 NetSetting for Ethernet

**** To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please

contact your network administrator for related network setting information.

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

IP Setting

The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the

printer. You can also set the printer’s IP address ether by DHCP or by Static IP.

4 NetSetting for Ethernet

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

Alert Path Setting

NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert

messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).

You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab.

4 NetSetting for Ethernet

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

Alert Message Setting

For the alert message notification function, you can decide which error cases need to be sent out to the operator.

Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.

4 NetSetting for Ethernet

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

Printer Configuration

Set or change the configurations of connected printer. Most of key settings for the printer operation can be done

by this setting page.

RT200

4 NetSetting for Ethernet

You can press “Send Command” button to send printer commands via Ethernet port and control the printer

remotely.

User Command

The “User Command” tab provides a communication interface for operator to control the printer. Input printer

commands in "Input Command" window and press “Send Command” button, the commands will be sent to the

printer.

For some commands that will return response message, the message will be displayed in "Output Message" window.

4 NetSetting for Ethernet

In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer

configurations back to factory default.

Firmware Download

On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to

update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button.

The printer firmware then can be updated remotely.

BOOT : 1.000a1 F/W : RT200 1.000a

5 Accessories

Before installing the optional modules, please make some preparations as follows.

1. Turn off the printer

Remember to switch off the printer before installing any module.

2. Open the printer cover and the printing mechanism

Open the printer cover by pulling the release catches on both sides of the printer and lift the cover.

Please see the Section 2.1 for further information about Open The Printer.

The printing mechanism is lifted up

with the printer cover

3. Remove the front cover

Please pull frontward to remove the front cover.

Pull frontward

5.1 Preparation Steps

5 Accessories

4. Remove the platen

Lift up the release clips on both sides of the platen to release and pull upward the platen.

CLIP

Release the clip

Pull up the platen

5. Ribbon loading

Please see the Section 2.2 for further information about Loading The Ribbon.

6. Label loading

Please see the Section 2.3 for further information about Loading The Label Roll Module.

5 Accessories

5.2 Installing The Label Dispenser

The Overview Of The Label Dispenser

PAPER SENSOR

PAPER FEED ROLLER

COVER

CONNECTION CABLE OF LABEL DISPENSER

**** A label liner thickness of 0.006 mm ± 10% and a weight of 65 g/m2 ± 6% are recommended.

**** The label dispenser will take labels up to a max. width of 60 mm.

**** When using the label dispenser, set the stop position (printer command ^E) to 13.

Preparation Steps

Please see the Section 5.1 Preparation Steps to complete the preparation steps before installing the label dispenser.

Installing The Label Dispenser

1. Pass the connection cable through the slot of the printer.

5 Accessories

2. Place label dispenser to align both holes of screw and then tighten the screws.

3. Place the platen back to the printer and lock the clips.

4. Close the top cover and printing mechanism.

Lock the clip

CLIP

5. Turn the printer upside down.

5 Accessories

6. Open the cover on the bottom of printer.

7. Plug the connector fo the label dispenser to the jack.

8. Close the cover of the module connection jacks.

COVER OF THE MODULE CONNECTION JACKS

Open the cover

JACK

CONNECTOR OF THE CONNECTION CABLE

Plug

COVER OF THE MODULE CONNECTION JACKS

Close the cover

****The printer must be switched off when plugging the connector, or the motherboard may be destroyed!

****There are 2 jacks : the lower jack for the label dispenser, the upper jack for the cutter.

CUTTER JACK

LABEL DISPENSER JACK

5 Accessories

2. Feed the Label stock through the label guides.

3. Pull the label liner through the platen and the steel of the label dispenser.

****Labels should be at least 25 mm high.

Through the label guides

LABEL LINER PLATEN

STEEL

Loading Label Roll With The Label Dispenser Module

1. Remove the first label from the label stock.

Tear a label

THE FIRST LABEL

LABEL STOCK

LABEL LINER

5 Accessories

4. The feeding path of label and liner should be as shown in below graphic.

5. Close the label dispenser and printer cover. The installation is completed now.

Close the cover

LABEL STOCK

PLATEN

ROLLER

LABEL

LABEL LINER

5 Accessories

6. Press the FEED button to feed the label. The label will be peeled from the liner while it passes through the label

dispenser.

**** There is a paper sensor on the Label Dispenser module. It will stop the printing if it is covered by label. Remove

the last printed label and the printer will then continue to print next label.

Press the feed key

LABEL LINER

LABEL

Press the feed key

PAPER SENSOR

5 Accessories

5.3 Installing The Cutter

The Overview Of The Cutter

****Remember to switch off the printer before installing the cutter.

****Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its functioning. The

cutter has a blade life of 1000,000 cuts when using paper weighing 120g/m², and of 500,000 cuts when using

paper weighing 120g/m² - 170g/m².

****You can cut paper with a max. width of 60mm.

****With the cutter installed, set the stop position in Qlabel to 30, and the E value to 30.

Preparation Steps

Please see the Section 5.1 Preparation Steps to complete the preparation steps before installing the cutter.

Installing The Cutter

1. Pass the connection cable through the slot of the printer.

COVER

CONNECTION CABLE OF CUTTER

FEED-OUT SLOT

5 Accessories

2. Place the cutter to align both holes of screw and then tighten the screws.

3. Place the platen back to the printer and lock the clips.

4. Close the top cover and printing mechanism.

5. Turn the printer upside down.

Lock the clip

CLIP

5 Accessories

6. Open the cover on the bottom of printer.

7. Plug the connector for the cutter to the jack.

8. Close the cover of the module connection jacks.

****The printer must be switched off, or the motherboard may be destroyed!

****There are 2 jacks : the lower jack for the label dispenser, the upper jack for the cutter.

COVER OF THE MODULE CONNECTION JACKS

Open the cover

JACK

CONNECTOR OF THE CONNECTION CABLE

Plug

COVER OF THE MODULE CONNECTION JACKS

Close the cover

CUTTER JACK

LABEL DISPENSER JACK

5 Accessories

2. Close the top cover and printing mechanism. To finish, press the FEED button to set the label position.

****We advise against using inside wound label stock.

****Labels should be at least 30 mm high. When using the printer with the cutter, you should set the stop position

(^E) to 30.

Installing The Label Roll Module On The Printer

1. Pass the labels through the guides and the cutter.

Through the label guides

Through the cutter

Close the top cover

Press the feed key

6 Maintenance And Adjustment

6.1 Cleaning The Print Head

Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer

cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a

good print quality and a longer lifespan of the print head.

Cleaning Steps

Here is how you clean the print head.

1. Turn off the printer.

2. Open the printer cover.

3. Remove the ribbon.

4. To remove any label residue or other dirt from the print head (see red arrow), please use a soft lint-free cloth

dipped in alcohol.

****The print head should be cleaned once a week.

****Please make sure that there are no metal fragments or other hard particles on the soft cloth used to clean the

print head.

To clean the print head

PRINT HEAD

6 Maintenance And Adjustment

6.2 Troubleshooting

**** If any problems occur that are not described here, please contact your dealer.

Problem Solution

The printer is switched on but the LED does not light up.

♦ Check the power supply.

Please see the Section 2.4

The LED lights up red and printing is interrupted.

♦ Check the software settings (driver settings) or command codes.

♦ Look for the error alert in the table in Section 3.3. Error Alerts.

♦ Check whether the print mechanism is closed correctly.

Please see the Section 3.3

The label stock passes through the printer but no image is printed.

♦ Please make sure that the label stock is loaded the right way up

and that it is suitable material.

♦ Choose the correct printer driver.

♦ Choose the correct label stock and a suitable printing mode.

The label stock jams during printing.

♦ Clear the paper jam. Remove any label material left on the

thermal print head and clean the print head using a soft lint-free cloth dipped in alcohol.

Please see the Section 6.1

There is no printed image on some parts of the label.

♦ Check whether any label material or ribbon is stuck to the thermal

print head.

♦ Check for errors in the application software.

♦ Check whether the starting position has been set incorrectly.

♦ Check the ribbon for wrinkles.

There is no printed image on part of the label or the image is blurred.

♦ Check the thermal print head for dust or other dirt.

♦ Use the internal “~T” command to check whether the thermal print

head will carry out a complete print job.

♦ Check the quality of the print medium.

The printed image is positioned incorrectly.

♦ Check whether there is paper or dust covering the sensor.

♦ Check whether the label stock is suitable. Contact your supplier.

♦ Check the paper guide settings.

A label is missed out during printing.

♦ Check the label height setting.

♦ Check whether there is dust covering the sensor.

♦ Run the auto-detection function.

Please see the Section 3.2

The printed image is blurred.

♦ Check the darkness setting.

♦ Check the thermal print head for dust or dirt.

Please see the Section 6.1

The cutter does not cut off the labels in a straight line.

♦ Check whether the label stock is positioned straight.

The cutter does not cut off the labels completely.

♦ Check whether the label is more than 0.2 mm thick.

When using the cutter, the labels are not fed through or cut off incorrectly.

♦ Check whether the cutter has been correctly installed.

♦ Check whether the paper guides are functioning correctly.

The label dispenser is not functioning normally.

♦ Check whether there is dust on the label dispenser.

♦ Check whether the label stock is positioned correctly.

Appendix

RT200/RT230 USER MANUAL

APPENDIX

PRODUCT SPENIFICATIONS

Model

RT200 RT230

Print Method Thermal Transfer / Direct Thermal

Resolution 203 dpi (8 dots/mm) 300 dpi (12 dots/mm)

Print Speed 5 IPS (127 mm/s) 4 IPS (102 mm/s)

Print Width 2.12” (54 mm) 2.24” (56.9 mm)

Print Length Min. 0.16” (4 mm)** ; Max. 68” (1727 mm) Min. 0.16” (4 mm)** ; Max. 30” (762 mm)

Processor 32 Bit RISC CPU

Memory

Flash

8MB Flash(4MB for user storage)

SDRAM 16MB SDRAM

Sensor Type

Adjustable reflective sensor (full range). Fixed transmissive sensor, central aligned

Media

Types

Continuous form, gap labels, black mark sensing, and punched hole; label length set by auto sensing or programming

Width

0.6” (15 mm) Min. – 2.36” (60 mm) Max.

Thickness

0.003” (0.06 mm) Min. - 0.008” (0.2 mm) Max.

Label Roll Diameter

Max. 5” (127 mm)

Core Diameter

1”, 1.5” (25.4 mm, 38.1 mm)

Ribbon

Types Wax, wax/resin, resin

Ribbon roll diameter 1.5” (38 mm) Max.

Core diameter 0.5” (12.7 mm)

Length 360’ (110 m)

Width 2.20” (56mm) – 2.32” (59mm)

Printer Language EZPL, GEPL, GZPL auto switch

Software

Label design software GoLabel (for EZPL only)

Driver Windows 2000, XP, Vista, 7, Windows Server 2003 & 2008

DLL Windows 2000, XP, Vista

Resident Fonts

Bitmap fonts

6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B

Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable

Bitmap fonts 8 times expandable in horizontal and vertical directions

Scalable fonts 90°, 180°, 270° rotatable

Download Fonts

Bitmap fonts

Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions Scalable fonts 90°, 180°, 270° rotatable

Asian fonts

Scalable fonts

Barcodes

1-D Bar codes

Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 & 5), I 2 of 5 & I 2 of 5

with Shipping Bearer Bars, Codabar, Code 128 (subset A, B, C), EAN 128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight,

Post NET, ITF 14, China Postal Code, HIBC, MSI, Plessey, Telepen, FIM, GS1 DataBar

2-D Bar codes

PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR code and Aztec code

Code Pages

CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737

WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257

Unicode (UTF8, UTF16)

Graphics

Resident graphic file types are BMP and PCX, other graphic formats are downloadable from the software

Interfaces

USB Device (B-Type)

Serial port: RS-232 (DB-9)

IEEE 802.3 10/100Base-Tx Ethernet port (RJ-45)

Control Panel

Two LEDs (Ready & Status)

Control key: FEED Calibration button

Power on/off button

Appendix

RT200/RT230 USER MANUAL

APPENDIX

PRODUCT SPENIFICATIONS

Model

RT200 RT230

Real Time Clock Standard

Power Auto Switching 100-240VAC, 50-60Hz

Environment

Operation temperature 41°F to 104°F (5°C to 40°C)

Storage temperature -4°F to 122°F (-20°C to 50°C)

Humidity

Operation 30-85%, non-condensing.

Storage 10-90%, non-condensing.

Agency Approvals CE(EMC), FCC Class A, CB, CCC, cUL

Dimension

Length 9.7” (245 mm)

Height 6.9” (175 mm)

Width 5.3” (136mm)

Weight 4 lbs (1.8Kg), excluding consumables

Options

Guillotine Cutter

Label Dispenser External label roll holder for 10” (250 mm) O.D. label rolls External label rewinder

Notice

* Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered

trademarks of their respective owners.

** Minimum print height and maximum print speed specification compliance can be dependent on non-standard material

variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test non-standard materials for minimum p

rint height and maximum print speed capability.

Appendix

INTERFACE

RT200/RT230 USER MANUAL

APPENDIX

Pinout Description

Connector Type :

Type B

Serial Port

Default settings：

Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS

RS232 Housing(9-pin to 9-pin)

DB9 Socket

DB9 Plug

RXD TXD DTR

GND

DSR

RTS

CTS

Computer

+5V, max 500mA

TXD RXD N/C

GND

RTS

CTS

RTS

N/C

Printer

****The total current to the serial port may not exceed 500mA.



USB



Pin NO. 1 2 3 4

Function

VBUS

D-

D+

GND

Godex RT230 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual