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MX20/MX30/MX30i MOBILE PRINTER
USER MANUAL
User Manual
Version
Issue Date
P/N
: MX20/MX30 series
: Rev. 1.0
: 2014.04.02
: 920-015211-00
Ver. 2.0
Page 2
Contents
MX20/MX30/MX30i
USER MANUAL
CONTENTS
1 Mobile Printer 001
1.1
1.2
Box Content
Getting to Know Your Printer
001
002
2 Printer Setup 004
2.1
2.2
2.3
2.4
2.5
Battery Installation
Paper Installation
Battery Charging
Belt Strap & Shoulder Strap Usage
Wizard CD
004
005
007
008
009
3
Setting and Control for Operation Panel
014
3.1
3.2
3.3
3.4
3.5
3.6
3.7
Operation Panel
LCD Interface Introduction
Setting Items In Setting Mode
Label Calibration and Self Test
Dump mode
Active/ Standby/ Sleep Mode
Bluetooth Connection Terminal
014
016
018
019
020
021
022
4 Accessories 023
4.1
4.2
4.3
GoDEX Charger
Cigarette Lighter Jack Charger and RS-232 Cable
Protective Case
023
024
025
5 Maintenance and Adjustment 026
5.1
5.2
Cleanin
g the thermal print head
Troubleshooting
026
027
Appendix
Product Specifications
Interface
Page 3
Safety instructions
MX20/MX30/MX30i
USER MANUAL
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at own expense.
MX SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
Title 47 CFR Part 15
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Battery Safety Precautions
Battery Safety Precautions
MX20/MX30/MX30i
USER MANUAL
Make sure to review the user manual carefully prior to product use.
Neglecting to heed the following instructions can result in battery overheating, combustion,
explosion, damage and/or decline in performance and product life.
1. Do not allow water, seawater or moisture to enter or leak into the battery. If the safety mechanism within
the battery becomes oxidized, oxidized the battery may overcharge with abnormal electrical current
and/or voltage so that it may overheat, ignite and/or explode.
2. Do not place the battery near open flames or heating devices, such as stoves.
Exposure to excessive heat may cause damage to the resin case and/or insulating materials, thus causing
a short circuit within the battery that may result in battery overheating, combustion, and/or explosion.
3. Charge the battery only with the exclusive charger specified (optionally provided) by GoDEX.
The use of an incorrect charger may result in overheating. Combustion and/or explosion of the battery.
4. Charging the battery with a modified charger may result in overheating, combustion and/or
explosion of the battery by abnormal chemical reaction caused by incorrect polarity.
5. Do not directly connect the battery to an electrical power outlet not specified by GoDEX or an automobile’s
cigarette lighter jack. Doing so may result in overheating, combustion and/or explosion of the battery by
over-current and/or over-voltage.
6. Do not heat the battery or place it near a fire. Doing so may melt insulation materials, damage the safety
mechanism/equipment, and/or ignite the electrolytic solution. There is a potential risk of battery overheating,
combustion, and/or explosion.
7. Do not reverse the connection of (+) and (-) electrodes of the battery. Charging the battery in reverse polarity
may produce an undesired chemical reaction inside the battery cell, causing unexpected behavior during
discharging such as overheating, explosion, or fire.
8. Do not allow the battery’s (+) or (-) pole to come into contact with any metal. In addition, do not carry or
store the battery with metallic items, such as necklaces and hairpins.
Doing so may cause a short circuit of the battery generating an over-current. There is the potential risk to
overheat, ignite and/or explode the battery or overheat the metallic items, such as necklaces, hair pins etc.
9. Do not throw the battery or subject it to strong shock. If the safety mechanism in the battery is damaged,
the battery may be overcharged and, consequently, an adverse chemical reaction may be generated
in the battery. There is a potential risk of battery overheating, combustion, and/or explosion.
10. Do not pierce the battery with a pointed object, such as nail or awl, or strike with a heavy object, such as a
hammer, and take care not to step on the battery. There is a potential risk of battery overheating, combustion,
and/or explosion caused by an internal short circuit.
11. Do not solder the battery directly. Doing so may melt the insulating materials and/or damage the safety
mechanism or safety equipment, resulting in battery overheating, combustion, and/or explosion.
12. Do not disassemble and/or modify the battery. The battery contains safety equipment and a safety mechanism
to prevent danger. There is a potential risk of overheating, combustion, and/or explosion caused by disassembly.
13. Do not charge the battery near open flames and/or under direct sunlight. Because exposure to high
temperatures triggers the operation of the safety mechanism, the battery may not charge or may overcharge
due to destruction of the safety mechanism. There is a potential risk of overheating, combustion, and/or explosion.
14. Do not expose the battery to high temperatures over 60。C, and do not use or store it in a hot or humid place.
15. Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by
the manufacturer.
16. Dispose of used batteries according to the manufacturer’s instructions.
17. Only use with designated power supply adapter model.
18. Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
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1
1 Mobile Printer
1.1 Box Content
Please check that all of the following items are included with your printer.
Charge the battery for at least 3 hours before use.
MX20 MX30 MX30i
MX20 / MX30 / MX30i Mobile Printer
CD
Including GoLabel software
and MX series user’s manual.
MX20 / MX30 / MX30i Series
Quick Guide
MX20/MX30 Series
Battery
Paper
Battery Charger
Belt Strap(MX20 Series)
Shoulder Strap(MX30 Series)
MX20 Series MX30 Series
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2
Front View (Take MX30i as an example)
1.2 Getting to Know Your Printer
Device Overview
Rear View
Open Button
Interface Cap
Top Cover
Window
Membrane Panel
LCD
Membrane Panel
Battery
Shoulder Strap HolesBelt Strap Holes
1 Mobile Printer
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3
The Internal View of the Printer (Take MX30i as an example)
RS232+USB
Port
Power Jack
Platen Roller
Label roll guide
Tear BAR
Thermal Print Head
Top Cover Hooks
Top Cover Hooks
1 Mobile Printer
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4
2 Printer Setup
2.1 Battery Installation
Make sure to charge the battery for at least 3 hours prior to first use.
Insert the battery on the rear side of the printer,
aligning the battery hook properly.
Push the battery into the slot until
you hear a clicking sound.
Battery installation completed
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5
2 Printer Setup
2.2 Paper Installation
The printer is set to Direct thermal transfer so no ribbon is required.
Place the printer on a flat surface
and press the button.
Top cover opened.
Label roll guide can be adjusted according to
label roll width.
* Please do not use any adhesive labels in order to avoid printer damage.
Note
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6
2 Printer Setup
Pull the paper out and close the paper cover.
Tear off any excess paper in the direction
of the side of the printer.
Insert the paper as shown in the image.
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7
2 Printer Setup
2.3 Battery Charging
1. Please make sure that the printer is switched off.
2. Connect the mini USB adaptor to the printer and wall.
3. Turn on the printer. The operator panel should now light up.
Open the external interface cap.
* Charge the battery around 3 hours before use please.
** Closed the external interface cap when printer do not connect an adapter or cable for avoid dust away.
Note
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8
2 Printer Setup
2.4 Belt Strap & Shoulder Strap Usage
MX20 Series
MX30 Series
use a coin to tighten the belt strap screw.
Connect the clips of the shoulder strap to the printer.
$
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9
2 Printer Setup
2.5
Installing Printer Driver and GoLabel with Super Wizard CD
* If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for your
CD/DVD driver or double-click the icon of CD/DVD driver to run the program manually.
Note
1. Insert the Super Wizard CD in the CD/DVD drive of the host computer and the installation program should pop up
automatically.
You will see the Welcome screen first. On the Welcome screen, choose “Standard Installation”.
2. The wizard will then ask you to make sure your USB and power cables are connected and that the power is
turned on then click “Next”.
3. The next screen you will see to choose ‘’Download the latest version from GoDEX server’’ or ‘’Install from this
product disc.
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2 Printer Setup
4. As the printer driver and GoLabel are installing, a screen will display a progress bar.
5. Once the installation is complete, you can start to make and print labels with GoLabel or through the printer driver.
* If you need more resources, tools or reference documents, you can also find them on Super Wizard CD.
Just click “Other Choices” on the Welcome Screen to access the files.
Note
6. You can also print a test label or register your printer during the “Standard Installation”
procedure.
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2 Printer Setup
1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD.
Select the icon for the driver file and double click it to start the installation.
2. Follow the instructions on the screen. The Driver Wizard will guide you through the installation procedure.
Select "Install printer drivers".
3. Specify your printer model.
Godex MX30i
Installing Printer Driver Directly from the CD Folder
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12
2 Printer Setup
2 Printer Setup
4. Specify the port used to connect the printer to the host computer.
6. Once the installation is complete, a summary of the printer settings is displayed.
Check whether the printer settings are correct and click "Finish" to start copying the driver files.
Wait until copying is complete, then finish the installation.
5. Enter a printer name and assign the appropriate rights.
Godex MX30i
Godex MX30i
Godex MX30i
Godex MX30i
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2 Printer Setup
7. Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.
Godex MX30i
Godex MX30i
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14
3 Setting and Control for Operation Panel
OPERATION PANEL
Power Button
Bluetooth Button
FEED Button
Up / Down Button
Enter Button
3.1 Operation Panel
POWER Button
Press the POWER button to turn on the printer, and the START UP SCREEN appears. The printer is on “ready to print”
status, the LCD screen should display the message “READY“ on the screen.
When printer is turned on, hold and press down the POWER button for 3 second will turn the printer off.
FEED Button
Turn on the printer and press the FEED button.
When you press the FEED button, the printer will advance media until the FEED button is released.
If you are using continuous labels, pressing the FEED button will advance a length of media until the button is released.
If you are using media with gaps, pressing the FEED button once will advance only one label.
If the label does not stop at the correct position, you need to run the auto-detection function for your media,
please see Section 3.4 Label Calibration and Self-Test.
PAUSE PRINTING_FEED Button
Pressing the FEED button while the printer is in standby mode will set the printer to pause mode. In this mode,
the printer can receive commands, but it will only process them when it is reset to standby mode. Pressing the
FEED button again will reset the printer to standby mode.
Pressing the FEED button during printing will interrupt printing. When the FEED button is pressed again, the printer
resumes printing. Example: While a 10-label print job is running, you press the FEED button to pause the printer.
Two of the labels have been printed. To resume printing and print the remaining eight labels, you will need to press
the FEED button again.
CANCEL PRINTING_FEED Button
Press and hold the FEED button for 3 seconds during printing cancels a print job. The current print job is cancelled.
Example: While a 10-label print job is running, you press the FEED button. Two of the labels have been printed.
The print job is cancelled and the remaining eight labels will not be printed.
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3 Setting and Control for Operation Panel
4 dual-color LED - Power On, Battery Capacity, Status Information (Wireless) , Status Information (Media):
POWER
OFF Turn off
Turn on
BATTERY
OFF
Without battery
Power off
Sleep mode
Battery power supply as normal
Recharge finished
Printer in standby state
Battery is recharging
Battery must be charged or replaced
COMMUNICATION
OFF
No connection
No data transmission
Bluetooth ON
Transferring data
ERROR
Automatic recovery after troubleshooting. Or push FEED button to clean up error status.
OFF No
Paper out
Door open
Command receiving error
Printhead overheating
Label sensing error
POWER BATTERY COMMUNICATION ERROR
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3 Setting and Control for Operation Panel
Getting Started
Press the POWER button to turn on the printer, and the START UP SCREEN appears.
Turn on the power
3.2 LCD Interface Introduction
Pressing button or button then the LCD interface will enter into the MAIN
PAGE for SETTING MODE. You can make various setting functions in SETTING MODE.
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3 Setting and Control for Operation Panel
Select
Darkness
Operations on Setting Page
On GoDEX page, press Enter Button, then press select the functions.
Select a designated function and then press Enter Button, you will enter the SETTING PAGES for the function.
Enter
19
On SETTING PAGES, press to select the setting items,you will enter the SETTING VALUE PAGES for the function.
Press back to setting page.
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3 Setting and Control for Operation Panel
3.3 Setting Items in Setting Mode
GoDEX Logo
Darkness
0-19
ADJUST STOP POSITION
0-10
SENSOR SETUP Media Type
Label with Gaps
Label with Marks
Continuous
LCD Language
English
Deutsch
繁體中文
簡體中文
Français
Español
日本語
Italiano
Pусский
Türkçe
CODE PAGE
850
852
Windows 1255
BUZZER
On
Off
TOP OF FORM
On
Off
COM PORT
Baud Rate
4800 bps
9600 bps
19200 bps
38400 bps
57600 bps
115200 bps
Parity
Non
Odd
Even
Data Bits
7 bits
8 bits
Stop Bits
1 bits
2 bits
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3 Setting and Control for Operation Panel
3.4 Label Calibration and Self Test
Label Calibration
The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
Self Test
Self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.
1. Check that the label stock is loaded correctly.
2. Turn off the printer.
3. Turn the printer on again, while pressing the FEED button. When the LED starts to flash red, release the FEED
button. The printer will now measure the label stock and store the label height.
4. Once the printer has successfully calibrated the label stock, it will print a self-test label.
The contents of a self-test printout are listed below.
Model & Version
USB ID setting
Serial port setting
Number of forms
Number of graphics
Number of fonts
Number of Asian fonts
Number of Databases
Number of Scalable fonts
Free memory size
Speed, Density, Ref. Point, Print direction
Label width, Form length, Stop position
Cutter, Label Dispenser, Mode
Sensor Setting
Code Page
MX30i:GX.XXX
USB S/N:12345678
Serial port:96,N,8,1
#####################
0000 FORM(S) IN MEMORY
0000 GRAPHIC(S) IN MEMORY
000 FONT(S) IN MEMORY
000 ASIAN FONT(S) IN MEMORY
000 DATABASE(S) IN MEMORY
000 TTF(S) IN MEMORY
4073 KB FREE MEMORY
^S2 ^H19 ^R000 ~R200 ~Q+0
^W72 ^Q2222,0,0 ^E10
Option:^D0 ^O0 ^AD
Ref:2.4.2.6.25[0.2_27]
Code Page:850
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3 Setting and Control for Operation Panel
3.5 Dump mode
If the label settings do not match the printer output, you can switch the printer to dump mode to check whether an error
has occurred during the transfer between printer and host computer. In dump mode, the unprocessed raw data are sent to
the printer and printed. This function allows you to quickly check if all data is sent to the printer correctly.
Here is how you switch to dump mode:
1. Switch off the printer.
2. Switch on the printer while pressing down the FEED button.
3. You will hear 3 beeps first and then one beep later. Release the FEED button after the last beep.
The printer will automatically print "DUMP MODE BEGIN". That means the printer is now in dump mode.
4. Send commands to the printer and check whether they match the printer output.
To exit dump mode, press the FEED button. The printer will automatically print "OUT OF DUMP MODE" and switch to
standby mode. Alternatively, you can switch off the printer to exit dump mode.
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3 Setting and Control for Operation Panel
3.6 Active/ Standby/ Shut Down/ Charge Mode
Sleep Mode = LED active. Power saving model.
Active Mode：
All functions active. Active mode when receiving a print job. Go to Sleep mode if no operation over 30~3600 seconds
in Active mode.
Sleep Mode：
Only FEED button functions active. Go to Shutdown mode if no operation and over 0 sec to forever in Sleep mode.
Shutdown Mode：
All function off except Power button and battery charge. Wake up to Sleep mode by pressing the Power button.
Charge Mode：
Only charge function active when the battery is charging. When battery is fully charged, the battery LED will turn green.
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Pair with another Bluetooth device.
3 Setting and Control for Operation Panel
3.7 Bluetooth Connection
The printer can be connected to devices equipped with Bluetooth communication capability.
1. Press power button to turn on the printer.
2. Press Bluetooth button so that the printer can be searched.
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4 Accessories
4.1 GoDEX Charger
1. Connect the AC adpter to the GoDEX Charger.
2. Insert the battery into the GoDEX Charger as shown in the figure the below.
3. Gently slide the battery until it reaches the bottom of the charger.
4. Charging starts as soon as the battery is completely inserted.
MX20 SeriesMX30 Series
Charge StatusLight
Red Light On
Green Light On
Red Light Blinking
Charge Time
Charging
Fully Charged
Battery Defective or
Poor Installation
Within 3 hours
* If the red light of the charger blinks, install the battery again.
** If the red light continues to blink despite several attempts(4~5 times) to install the battery, contact your local dealer.
*** The charging time may vary depending on the type of the charger or room temperature.
****This battery has a protection mechanism in the battery overcharge or over discharge.
Note
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4 Accessories
4.2 Car Charger and RS-232 Cable
1
1. Please make sure that the printer is switched off.
(Connect the car charger to your car’s cigarette lighter jack.)
2. Open the external interface protection cap.
3. Connect the mini USB cable(battery charger) to the power connector.
3
Power Connector
2
Power Connector
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4 Accessories
4.3 Protective Case
1
2
Unzip to open up the protective case and insert your printer into the protective case
as shown in the figure on the below.
Open the paper discharger when using the printer.
3
Connect the clips of the leather case
4
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5 Maintenance and AdjustmentS
5.1 Cleaning the Print Head
Dirt on the print head, or glue residue from the label stock may result in inadequate print quality. The printer
cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a
good print quality and a longer lifespan of the print head.
Cleaning Steps
Here is how you clean the print head.
1. Turn off the printer.
2. Open the printer cover.
3. To remove any label residue or other dirt from the print head, please use a soft lint-free cloth dipped with some alcohol.
PRINT HEAD
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5 Maintenance and Adjustment
5.2 Troubleshooting
Problem Solution
The printer is switched on but the LED
does not light up.
♦ Check if the battery is full charged.
The LED lights up red and printing is
interrupted.
♦ Check the software settings (driver settings) or command codes.
♦ Look for the error alert in the table in Section Error Alerts.
♦ Check whether the print mechanism is closed correctly.
The paper roll passes through the printer
but no image is printed.
♦ Please make sure that the paper roll is loaded the right side up
and that it is a suitable material.
♦ Choose the correct printer driver.
♦ Choose the correct paper roll and a suitable printing mode.
The label stock jams during printing.
♦ Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.
Please see the Section 5.1
There is no printed image on some parts
of the label.
♦ Check whether any label material or ribbon is stuck to the thermal
print head.
♦ Check for errors in the application software.
♦ Check whether the starting position has been set incorrectly.
♦ Check the ribbon for wrinkles.
There is no printed image on part of the
label or the image is blurred.
♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to check whether the thermal print
head will carry out a complete print job.
♦ Check the quality of the print medium.
The printed image is positioned
incorrectly.
♦ Check whether there is paper or dust covering the sensor.
♦ Check whether the label stock is suitable. Contact your supplier.
♦ Check the paper guide settings.
A label is missing during printing.
♦ Check the label height setting.
♦ Check whether there is dust covering the sensor.
♦ Run the auto-detection function.
The printed image is blurred.
♦ Check the darkness setting.
♦ Check the thermal print head for dust or dirt.
Please see the Section 5.1
Page 32
Appendix
MX20/MX30/MX30i
USER MANUAL
APPENDIX
PRODUCT SPECIFICATIONS
Notice
Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered
trademarks of their respective owners.
** Minimum print height and maximum print speed specification compliance can be dependent on non
variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test non
minimum print height and maximum print speed capabili
ty.
Page 33
Appendix
MX20/MX30/MX30i
USER MANUAL
APPENDIX
PRODUCT SPECIFICATIONS
Notice
Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered
trademarks of their respective owners.
** Minimum print height and maximum print speed specification compliance can be dependent on non
variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test non
minimum print height and maximum print speed capabili
ty.
Page 34
Appendix
USB Port
Computer Connector : Type B:
Serial Port
MX20/MX30/MX30i
USER MANUAL
APPENDIX
INTERFACE
Pin NO. 1 2
3
4
Function
GND
VBUS D- D+
RS232 Housing
DB9 Socket
TXD
XTS
RXD
RTS
5
6
7
8
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