USER MANUAL
ZX400/ZX400i
: Rev.A
: 2016.11
: 920-016411-00
Version
Issue Date
P/N
CONTENTS
1. Barcode Printer ............................................................................................................................................................................... 1
1-1 Box Content ................................................................................................................................................................................... 1
1-2 Getting To Know Your Printer ....................................................................................................................................................... 2
2. Printer Setup ......................................................................................................................................................................................... 5
2-1 Loading the label roll ..................................................................................................................................................................... 5
2-2 Loading & Removing the Ribbon .................................................................................................................................................. 9
2-3 Connecting The Printer To The Host Computer ........................................................................................................................ 11
2-4 Wizard CD Standard Installation ................................................................................................................................................. 12
2-5 Wizard CD Other Choice Installation .......................................................................................................................................... 15
3. Operation Panel ................................................................................................ .................................................................................. 17
3-1 LED Operation Panel ................................................................................................................................................................... 17
3-2 LCD Interface Introduction .......................................................................................................................................................... 19
3-3 LAN Setting .................................................................................................................................................................................. 24
3-4 LCD Password ............................................................................................................................................................................. 26
3-5 LCD Interface Function ............................................................................................................................................................... 28
3-6 Label size calibration and Self Test Page .................................................................................................................................. 32
3-7 Error Alerts................................................................................................................................................................................... 34
3-8 USB Host ...................................................................................................................................................................................... 38
4 NetSetting for Ethernet ........................................................................................................................................................................ 40
4-1 Installing the NetSetting software .............................................................................................................................................. 40
4-2 The Interface of NetSetting ......................................................................................................................................................... 42
5 Accessories ......................................................................................................................................................................................... 49
5-1 Preparation Steps ........................................................................................................................................................................ 49
5-2 Installing the Cutter ..................................................................................................................................................................... 50
5-2-1 Installing the Guillotine Cutter ................................................................................................................................................. 50
5-2-2 Installing the Rotary Cutter ................................................................................................................................ ...................... 53
5-3 Installing The Label Dispenser ................................................................................................................................................... 56
6 Maintenance and Adjustment ............................................................................................................................................................. 59
6-1 Installing / removing the print head module .............................................................................................................................. 59
6-2 Adjusting the print line ................................................................................................................................................................ 60
6-3 Adjusting ribbon tension ............................................................................................................................................................ 61
6-4 Cleaning the thermal print head ................................................................................................................................................. 62
6-5 Adjusting the balance and print head tension ........................................................................................................................... 63
6-6 Ribbon shield settings ................................................................................................................................................................ 64
6-7 Cutter settings ............................................................................................................................................................................. 65
6-8 Troubleshooting .......................................................................................................................................................................... 66
APPENDIX
ZX400/ZX400i
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
● Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
FCC CFR Title 47 Part 15 Subpart B:2015 Class B,CISPR 22:2008 ANSI C63.4: 2014 ICES-003 Issue 6:2016, Class B
IEC 60950-1:2005(Second Edition)+Am1:2009+Am2:2013
EN60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013
EN55022:2010+AC:2011 Class B
EN55032:2012+AC:2013
EN61000-3-2:2014
EN61000-3-3:2013
AS/NZS CISPR 22:2009+A1:2010
EN55024:2010+A1:2015
IEC61000-4-2 Ed. 2.0:2008
IEC61000-4-3 Ed. 3.2:2010
IEC61000-4-4 Ed. 3.0:2012
IEC61000-4-5 Ed. 3.0:2014
IEC61000-4-6 Ed. 4.0:2013
IEC61000-4-8 Ed. 2.0:2009
IEC61000-4-11 Ed. 2.0:2004
SAFETY INSTRUCTIONS
Please read the following instructions carefully.
Keep the equipment away from humidity.
Before you connect the equipment to the power outlet, please check the
voltage of the power source.
Make sure the printer is off before plugging the power connector into
the power jack.
It is recommended that you connect the printer to a surge protector to
prevent possible transient overvoltage damage.
Be careful not to get liquid on the equipment to avoid electrical
shock.
For safety and warranty reasons, ONLY qualified service personnel
should open the equipment.
Do not repair or adjust energized equipment under any circumstances.
CAUTION
Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent
type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
Only use with designated power supply adapter model.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Specifications are subject to change without notice
1
1. Barcode Printer
1-1 Box Content
Please check that all of the following items are included with your printer.
(Package content and Logo style may vary per region。)
Barcode Printer
ZX420i ZX420
Label Stock USB Cable Quick Guide
Ribbon Power Adapter CD
Power Cord
Empty Ribbon Core
(Including GoLabel software
and user’s manual.)
2
1-2 Getting To Know Your Printer
(ZX420i)
Front View
Rear View
EXTERNAL LABEL INSERT
AUTO-CALIBRATION BUTTON
POWER JACK
TOP COVER
VIEWING WINDOW
FRONT COVER
LCD PANEL
POWER BUTTON
FEED BUTTON
OPERATOR PANEL
BT/Wi-Fi PORT (OPTIONAL)
RS232 PORT
USB PORT
USB HOST (OPTIONAL)
PARALLEL PORT (OPTIONAL)
3
(ZX420)
Front View
Rear View
EXTERNAL LABEL INSERT
AUTO-CALIBRATION BUTTON
POWER JACK
TOP COVER
VIEWING WINDOW
FRONT COVER
POWER BUTTON
FEED BUTTON
BT/Wi-Fi PORT (OPTIONAL)
USB PORT
PARALLEL PORT (OPTIONAL)
4
Open The Printer Cover
ADJUSTABLE SENSOR
PAPER GUIDE
PLATEN ROLLER
RELEASE LEVER FOR PRINT HEAD
RELEASE LEVER FOR PRINT HEAD
LABEL ROLL GUIDE
PAPER GUIDE
RIBBON REWIND HUB
RIBBON SUPPLY HUB
PRINT MECHANISM
HANDLE OF PAPER GUIDE
5
2. Printer Setup
2-1 Loading the label roll
This printer supports the following printing methods:
Thermal transfer printing (TTP)：Requires a ribbon for transferring a printed image to a medium.
Direct thermal printing (DTP)：Does not require a ribbon, only thermal paper.
Please check which printing method you are using and alter the settings accordingly in the printer driver, printer menu, and/or
software.
6
Now fold the label roll guide up
Place the label roll on the label supply hub,
pushing it right up to the printer housing.
(Do not apply too much pressure to avoid
damaging the label stock.)
7
Load the label roll into the printer as shown in the illustration.
Pass it through the printer as indicated by the red arrows.
Pass the label stock through the
adjustable Sensor and up to the tear-off plate.
8
2. Return the print head release lever to its original position.
1. The labels pass between the wall of the printer housing and the adjustable paper guide.
Then close the printer cover.
9
2-2 Loading & Removing the Ribbon
Loading Ribbon
Place the printer on a flat surface
and open the printer cover
Place a new ribbon on the ribbon supply hub.
The illustration as below shows you how to install the ribbon.
Ink side out
10
Pass the ribbon under the print head and back up on the other side.
Attach it to the empty ribbon core.
11
2-3 Connecting The Printer To The Host Computer
Please make sure that the printer is switched off.
Connect the power cord to the AC adapter and connect the adapter to the printer.
Connect the USB / parallel cable to the printer and host computer.
(The type of cable may vary according to the products which you purchase.)
Switch on the printer. The LED indicator should now lights up.
BARCODE PRINTER
(Ports may vary per model。)
12
2-4 Wizard CD Standard Installation
Step.01 Insert the Super Wizard CD in the CD/DVD drive of the host computer and the installation program should pop up
automatically.
You will see the Welcome screen first. On the Welcome screen, choose “STANDARD INSTALLATION”.
Step.02 The wizard will then ask you to make sure your USB and power cables are connected and that the power is
turned on. Then click “NEXT”.
Step.03 The next screen you will see is, “Install the GoLabel Software and Windows driver”. Click “NEXT” to continue.
NOTE
* If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for
your CD/DVD driver or double-click the icon of CD/DVD driver to run the program manually.
13
Step.04 As the printer driver and GoLabel are installing, a screen will display a progress bar. While downloading
completed you will see Installation completed. Click “NEXT” to continue.
Step.05 You can also print a test label. If don’t print a test label, the screen display as step 6.
NOTE
* If you need more resources, tools or reference documents, you can also find them on Super Wizard CD.
Just click “Other Choices” on the Welcome Screen to access the files.
14
Step.06 Once the installation is complete, you can start to make and print labels with GoLabel or through the printer driver.
15
2-5 Wizard CD Other Choice Installation
Step.01 Click “OTHER CHOICES” to next screen and select “PRINTER DRIVERS”.
Step.02 Click “INSTALL SEAGULL SCIENTIFIC WINDOWS DRIVER” to next screen, and click “NEXT”.
Step.03 Select “I accept the terms in the license agreement”, and click ”Next”，then click ”Finish” to step 4.
16
Step.04 The Driver Wizard will guide you through the installation procedure. Select "Install printer drivers" and click
“Next”.
Step.05 With a USB connection, search models such as the right diagram printer device. Specify your printer model
and click ”Next”.
Step.06 Enter the printer name (you can use default), then click "Next" to display as right diagram.
Click "Finish" button to start installation.
Step.07 Driver installation completed.
17
3. Operation Panel
3-1 LED Operation Panel
(For ZX400i Series)
POWER Button
Press the POWER button to turn on the printer, and the START UP SCREEN appears. The printer is on “ready to print”
status, the LCD screen should display the message “READY“ on the screen.
When printer is turned on, hold and press down the POWER button for 3 second will turn the printer off.
FEED Button
Turn on the printer and press the FEED button.
When you press the FEED button, the printer will advance media until the FEED button is released.
If you are using continuous labels, pressing the FEED button will advance a length of media until the button is released.
If you are using media with gaps, pressing the FEED button once will advance only one label.
If the label does not stop at the correct position, you need to run the auto-detection function for your media,
please see Section 3.6 Label Calibration and Self-Test.
PAUSE PRINTING_FEED Button
Pressing the FEED button while the printer is in standby mode will set the printer to pause mode. In this mode,
the printer can receive commands, but it will only process them when it is reset to standby mode. Pressing the
FEED button again will reset the printer to standby mode.
Pressing the FEED button during printing will interrupt printing. When the FEED button is pressed again, the printer
resumes printing. Example: While a 10-label print job is running, you press the FEED button to pause the printer.
Two of the labels have been printed. To resume printing and print the remaining eight labels, you will need to press
the FEED button again.
CANCEL PRINTING_FEED Button
Press and hold the FEED button for 3 seconds during printing cancels a print job. The current print job is cancelled.
Example: While a 10-label print job is running, you press the FEED button. Two of the labels have been printed.
The print job is cancelled and the remaining eight labels will not be printed
LCD PANEL
FEED BUTTON
POWER BUTTON
OPERATOR PANEL
OPERATOR PANEL
18
(For ZX400 Series)
POWER Button
Press the POWER button to turn on the printer, and the START UP SCREEN appears. The printer is on “ready to print”
status. When printer is turned on, hold and press down the POWER button for 3 second will turn the printer off.
FEED Button
Turn on the printer and press the FEED button.
When you press the FEED button, the printer will advance media until the FEED button is released.
If you are using continuous labels, pressing the FEED button will advance a length of media until the button is released.
If you are using media with gaps, pressing the FEED button once will advance only one label.
If the label does not stop at the correct position, you need to run the auto-detection function for your media,
please see Section 3.6 Label Calibration and Self-Test.
PAUSE PRINTING_FEED Button
Pressing the FEED button while the printer is in standby mode will set the printer to pause mode. In this mode,
the printer can receive commands, but it will only process them when it is reset to standby mode. Pressing the
FEED button again will reset the printer to standby mode.
Pressing the FEED button during printing will interrupt printing. When the FEED button is pressed again, the printer
resumes printing. Example: While a 10-label print job is running, you press the FEED button to pause the printer.
Two of the labels have been printed. To resume printing and print the remaining eight labels, you will need to press
the FEED button again.
CANCEL PRINTING_FEED Button
Press and hold the FEED button for 3 seconds during printing cancels a print job. The current print job is cancelled.
Example: While a 10-label print job is running, you press the FEED button. Two of the labels have been printed.
The print job is cancelled and the remaining eight labels will not be printed
FEED BUTTON
POWER BUTTON
19
3-2 LCD Interface Introduction
Getting Started
Press the POWER button to turn on the printer, and the START UP SCREEN appears.
Power on
If the printer is on “ready to print” status, the LCD screen should display the message “Ready“ on the screen.
Please keep pressing button and wait for the timer to be filled, then the LCD interface will enter
into the MAIN PAGE for SETTING MODE. You can make various setting functions in SETTING
Enter Main
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