Page 1
P/N. 920-013711-01
Rev. A, 05.2010
User Manual
HD90
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HD90 User Manual
1
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with t he limits for a CLASS A digi tal device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. Operation of this equipment in a residential area i s likely to cause har mful
interference in which case the user will be require d to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22 , Class A
EN 55024:1998+A1:2001+A2:2003, IEC 61000- 4 Series EN 61000-3-2 / 2000 & EN 610 00-3-3 /
1995. The equipment also tested and passed in accordance with the European Standard
EN55022 for the both Radiated and Conducted emissions limits.
HD90 SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
EN55022 : 1998,CLSPR 22, Class A / EN55024 : 1998IEC 61000-4 Serial / EN61000-3-2 : 2000
/ EN 6100-3-3 : 1995 / CFR 47, Part 15/CISPR 22 3rd Edition : 1997, Class A / ANSI C63.4 :
2001 / CNS 13438 / IEC60950-1 : 2001 / GB4943 : 2001 / GB9254 : 1998 / GB17625.1 : 2003
/EN60950-1 : 2001
CAUTION
Danger of explosion if battery is incorrectly replaced
Replace only with the equivalent type recommended by the manufacture.
Dispose of used batteries according to the manufacturer’s instructions.
Specifications are subject to change without notice.
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Safety Instructions
Please read the following instructions carefully.
1. Keep the equipment away from humidity.
2. Before you connect the equipment to the power outlet , please check the voltage of the
power source.
3. Make sure the printer is off before plugging the power connector into the power jack.
4. It is recommended that you connect t he printe r to a su rge prote cto r to prev ent po ssible
transient overvoltage damage.
5. Be careful not to get liquid on the equipment t o avoid electrical shock.
6. For safety and warranty reasons, ONLY qualified s ervice personnel should open the
equipment.
7. Do not repair or adjust energized equipment unde r any circumstances.
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1. BARCODE PRINTER ................................................................... 4
1-1. Box content ..................................................................................................................... 4
1-2. Specifications .................................................................................................................. 4
1-3. Communication Interface ................................................................................................ 6
1-4. Printer Parts .................................................................................................................... 8
2. PRINTER INSTALLATION ......................................................... 10
2-1. Label Installation ........................................................................................................... 10
2-2. Label Roll Core Installation Instruction ......................................................................... 12
2-3. Card / Hang tags Installation ........................................................................................ 13
2-4. PC Connection .............................................................................................................. 13
2-5. Driver Installation .......................................................................................................... 14
3. ACCESSORY ............................................................................. 16
3-1. Label Dispenser Installation .......................................................................................... 16
3-2. Cutter Module Installation ............................................................................................. 19
3-3. Ethernet Module Installation ......................................................................................... 21
3-4. WLAN Module Installation............................................................................................. 23
3-5. CF Card Adapter Installation......................................................................................... 26
3-6. CF Card Instruction ....................................................................................................... 27
4. PRINTER SETTING ................................................................... 28
4-1. FEED button ................................................................................................................. 28
4-2. LED indicators ............................................................................................................... 28
4-3. Label size calibration .................................................................................................... 28
4-4. Self-Test ........................................................................................................................ 29
4-5. Error alerts .................................................................................................................... 30
5. MAINTENANCE AND ADJUSTMENT ....................................... 31
5-1. Thermal Print Head Cleaning ....................................................................................... 31
5-2. Thermal Print Head Balance Adjustment ...................................................................... 31
5-3. Print Line Adjustment .................................................................................................... 32
5-4. Adjust the cutter ............................................................................................................ 32
5-5. Troubleshooting ............................................................................................................ 33
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1. Barcode Printer
1-1. Box content
After unpacking, please check the accessories that come with the package, and store
appropriately.
Barcode printer
Power cord
Switching Power
USB Cable
Label Roll Core
Label Stop Plate
Quick Start Guide
CD (includes label editing software QLabel / Manual)
1-2. Specifications
Model
HD90
Print Method
Direct Thermal
Resolution
203 dpi (8 dot/mm)
Print Speed
6 IPS (150 mm/s)
Print Width
4.25” (108 mm)
Print Length
Min. 0.39” (10 mm); Max. 68” (1727 mm)
Memory
4MB Flash (2MB for user storage) ; 8MB SDRAM
Sensor Type
Adjustable reflective sensor. Fixed transmi ssiv e sensor, central aligned
Media
Types: Continuous form, gap labels, black mark se nsing, and punched hole;
label length set by auto sensing or programming
Width: 1” (25.4 mm) Min. - 4.64” (118 mm) Max.
Thickness: 0.003” (0.06 mm) Min. - 0.01” (0.25 mm) Max.
Label roll diameter: Max. 5” (127 mm)
Core diameter: 1”, 1.5”, 3” (25.4 mm, 38.1 mm, 76.2 mm)
Printer Language
EZPL
Software
Label design software: QLabel-IV (for EZPL only)
Driver & DLL: Windows 2000, XP and Vista
Resident Fonts
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Download Fonts
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable
Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and
vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Barcodes
1-D Bar codes:
Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart,
UCC/EAN-
128, UPC A / E (add on 2 & 5), I 2 of 5, I 2 of 5 wit h Ship ping Bea rer
Bars, EAN 8 / 13 (add on 2 & 5), Codabar, Post NET, EAN 128, DUN 14, HIBC,
MSI (1 Mod 10), Random Weight, Telepen, FIM, China Postal Code, RPS 128
and GS1 DataBar
2-D Bar codes:
PDF417, Datamatrix code, MaxiCode, QR code and Micro QR code
Code Pages
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869,
737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255
Unicode (UTF8, UTF16)
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Graphics
Resident graphic file types are BMP and PCX, ot her graphic formats are
downloadable from the software
Interfaces
Serial port: RS-232 (DB-9)
USB port (default on)
Parallel port: Centronics 36-pin
Control Panel
Two bi-color status-LEDs: Ready, Status
Control key: FEED
Power
Auto Switching 100-240VAC, 50-60Hz
Environment
Operation temperature: 41°F to 104°F (5°C to 40°C)
Storage temperature: -4°F to 122°F (-20°C to 50°C)
Humidity
Operation: 30-85%, non-condensing.
Storage: 10-90%, non-condensing.
Agency
Approvals
CE(EMC), FCC Class A, cUL
Dimension
Length: 11.2” (285 mm)
Height: 6.8” (171 mm)
Width: 8.9” (226 mm)
Weight
6 lbs (2.72Kg) ,excluding consumables
Options
Rotary Cutter
Label Dispenser
External label roll holder for 10” (250 mm) O.D. label rolls
External label rewinder
CF card adapter with real time clock (max. 1GB CF card)
Ethernet 10/100Mbps print server (default of f; disables USB when in use)
802.11 b/g wireless print server (default off; disables USB when in use)
Specifications are subject to change without notice. All company and/or product names are
trademarks and/or registered trademarks of t hei r respective owners.
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1-3. Communication Interface
Parallel Interface
Handshake : DSTB connects to the printer, BUSY connects to the host
Interface cable : Parallel cable compatible to IBM PC
Pin out : See below
PIN NO.
FUNCTION
TRANSMITTER
1
2-9
10
11
12
13
14
15
16
17
18
19-30
31
32
33
34-35
36
/Strobe
Data 0-7
/Acknowledge
Busy
/Paper empty
/Select
/Auto-Linefeed
N/C
Signal Gnd
Chasis Gnd
+5V,max 500mA
Signal Gnd
/Initialize
/Error
Signal Ground
N/C
/Select-in
host / printer
host
printer
printer
printer
printer
host / printer
host
host / printer
printer
host / printer
Serial Interface
Serial Default
Setting
:
9600 baud rate､no parity､8 data bits､1 stop bit､XON/XOFF protocol
and RTS/CTS。
RS232 HOUSING (9-pin to 9-pin)
DB9 SOCKET DB9 PLUG
--- 1 1 +5V,max 500mA
RXD 2 2 TXD
TXD 3 3 RXD
DTR 4 4 N/C
GND 5 5 GND
DSR 6 6 RTS
RTS 7 7 CTS
CTS 8 8 RTS
RI 9 9 N/C
PC
PRINTER
【
Note】The total current output from parallel port and serial port al together can not exceed
500mA.
USB Interface
Connector Type : Type B
PIN NO. 1 2 3 4
FUNCTION VBUS D- D+ GND
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Internal Interface
UART1 wafer Ethernet module
N.C
1 1
N.C
TXD
2 2
RXD
RXD
3 3
TXD
CTS
4 4
RTS
GND
5 5
GND
RTS
6 6
CTS
E_MD
7 7
E_MD
RTS
8 8
CTS
E_RST
9 9
E_RST
+5V
10 10
+5V
GND
11 11
GND
+5V
12 12
+5V
UART2 wafer Expansion module
+5V
1 1
+5V
CTS
2 2
RTS
TXD
3 3
RXD
RTS
4 4
CTS
RXD
5 5
TXD
GND
6 6
GND
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1-4. Printer Parts
2
1
3
4
6
5
1.
Cover Open Button
2.
Top Cover
3.
Label Roll Core
4.
Print Mechanism
5.
Locking Tenon (left/right)
6.
Front Cover Piece
2
1
3
4
5
1.
LED Light (Ready)
2.
LED Light (Status)
3.
FEED Key
4.
CF Card Slot Cover
5.
Print Head Pressure Adjustment Screw (left /right)
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HD90 User Manual
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3
4
2
1
1.
Label Guide
2.
Platen Roller
3.
Print Line Adjustment Gear
4.
Label Sensor
1
2
5
4
6
7
3
1.
Fan-Fold Label Insert
2.
Power Switch
3.
Ethernet Socket (Option)
4.
USB Port
5.
Parallel Port
6.
Serial Port (RS-232)
7.
Power Socket
* The communication ports may vary depending on product types.
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2. Printer Installation
2-1. Label Installation
1. Open the top cover by pressing
the Cover Open Buttons on both
sides.
2. Insert the Label Roll Core into the
label roll and then place it into the
printer.
3. If it's necessary, you can also
assemble the Label Stop Plates
on both sides of label roll.
Without Label Stop Plate
With Label Stop Plate
4. Loosen and lift the upper print
mechanism by pressing the
locking tenons.
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5. Feed the label through the two
Label Guides to the Tear-off Bar.
6. Align the label guides to the label
edge.
7. Close the upper print mechanism
from the top to finish label
installation.
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2-2. Label Roll Core Installation Instruction
(A) 1” roll core installation
(B) 1.5” roll core installation
(C) 3” roll core installation
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2-3. Card / Hang tags Installation
When installing cord tags, the tag hole must align
with the sensor arrow (as indicated in figure), then
use the Label Guide to secure the tags.
Tag hole position
Sensor Detection Position
Sensor
2-4. PC Connection
1. Please make sure the printer is powered off.
2. Take the power cable, plug the cable switch to the power socket, and then connect the
other end of the cable to the printer power socket.
3. Connect the cable to the USB/parallel port on the printer and on the PC.
4. Power on the PC and the printer and the printer’s LED light will shine.
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2-5. Driver Installation
1. Insert product CD to your
computer’s CD Drive and find
the "Windows Drives" folder.
2. Select the icon of driver file
and click it to start the
installation.
3. Follow the instruction on
screen to keep the installation
going. Then the Driver Wizard
utility should run
automatically.
4. Select "Install printer drivers".
5. Select printer model.
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6. Select connection port.
7. Enter the printer name and
set printer sharing option.
8. A description page of printer
settings will be displayed after
all settings are completed.
9. Check if all printer settings
are correct and then press
Finish to start copying driver
files.
10. Wait for file copying finished
and complete the installation.
11. After the driver installation is
complete, there should be a
new printer model on
Windows "Printer and Faxes"
setting.
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3. Accessory
3-1. Label Dispenser Installation
1
Dispenser Module
2
1
2
Screw (TAP 3*8) x 2pcs
【
Note1】 Please power off
the printer before installing the
label dispenser.
【
Note2】 Label liner
thickness is recommended to
be 0.06mm ± 10% with basic
weight 65g/
㎡
± 6%.
【
Note3】The max width for
label dispenser is 110mm
1. Open the top cover by
pressing the Cover Open
Buttons on both sides.
2. Loosen and then lift the
upper print mechanism
by pressing the locking
tenons.
3. Unlock the front cover
piece by pushing locks
inward.
4. Lift/take off the front
cover piece according to
the direction shown in
the figure.
5. Plug in the dispenser
connector onto the
switchboard socket.
(refer to right figure)
【
Note】
There are 2 sockets on the
converting boards (one is for
dispenser installation, and
another one is for cutter),
before plug the connector into
socket, please check the pin
first.
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6. Place the left side of the
dispenser first, and then
fit the right side.
7. Hold the dispenser
module and tighten the
screws.
8. Feed the label through
the Label Guides.
【
Note】The label / paper used
for dispenser is suggested to
be at least 25mm in height.
【
Suggestion】When printing
with dispenser module, it is
suggested to set the stop
position (^E) to 9.
9. Peel off the first label,
and feed the liner
through the roller and
the Tear-off Bar.
10. Follow the direction as
shown in figure to feed
the liner across the
dispenser.
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11. Close the upper print
mechanism and the
dispenser.
12. Press the FEED key to
adjust the position of
label and complete the
installation.
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3-2. Cutter Module Installation
1
Cutter Module
2
1
2
Screw (TAP 3*8) x 2pcs
【
Note1】
Please power off the printer
before installing the cutter
module.
【
Note2】
Do not cut self-adhesive
labels! The traces of adhesive
will pollute the rotary knife and
impair safe operation! The
service life of the cutter is
500,000 cuts with 160g/
㎡
paper weight and 250,000
cuts with 200g/
㎡
paper
weight.
【
Note3】
The max paper cutting width is 116mm
【
Note4】
The label / paper that used for cutting is suggested to be at
least 30mm in height.
1. Open the top cover by
pressing the Cover
Open Buttons on both
sides.
2. Loosen and then lift the
upper print mechanism
by pressing the locking
tenons.
3. Unlock the front cover
piece by pushing locks
inward.
4. Lift/take off the front
cover piece according to
the direction shown in
the figure.
5. Plug in the cable
connector of the cutter
module onto the
switchboard socket.
【
Note】
Before plug the connector into
socket, please check the pin
first.
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6. Place the left side of the
cutter first, and then fit
the right side.
7. Flip the cutter module
downward to open the
cutter.
8. Hold the cutter module
and lock it with screws
9. After the screws are
locked, flip to close the
cutter module.
10. Feed the label through
the Label Guides.
11. Close the mechanism to
complete the cutter
module installation.
【
Note】
It is not suggested to use
label-inside paper when
printing with cutter module.
12. Press the FEED key to
adjust the position of
label and complete the
installation.
【
Suggestion】
When printing with cutter
module, it is suggested to set
the stop position (^E) to 30.
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3-3. Ethernet Module Installation
1
Ethernet Cable 1.8M
1 2 3
5
64
2
Bracket
3
Ethernet module
4
Module Connection Wire
5
Bracket Screw*2
6
Secure Screw*1
【
Note】
Please make sure that anti-static precautions
are adopted during the installation.
1. Make sure the power is off and the
power cable is unplugged. Place the
printer onto a smooth surface and flip the
whole printer unit upside down.
2. Unscrew the screws as indicated in figure.
3. Press the Cover Open Button and open
the top cover.
1
1
2
2
4. Remove the middle compartment and the
top cover.
5. Remove the Ethernet port cover from
back plate of the printer.
6. Secure the Ethernet module onto the
bracket.
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7. Cut the cable tie on the Module
Connection Wire. Then Plug the
connector into the socket on Ethernet
module.
【
Note】
Please cut the cable tie carefully. Do not
damage the Module Connection Wire.
8. Align the Ethernet module to the Ethernet
port and plug into it.
9. Thread the Module Connection Wire
through the other connection wires on the
mainboard as the direction showed in
figure.
【
Note】
Please organize all cables and wires well
before putting middle compartment and top
cover back to ensure that the printer can be
assembled correctly.
10. Secure the module onto the back plate.
11. To complete installation, put the middle
compartment back and tighten it onto the
bottom of the printer, then put the top
cover back.
【
Note】
After the Ethernet module installation is
completed, please send the
"^XSET,USBETHERNET,1" printer command
to printer for activating the Ethernet
connection function. Please mind that USB
port will be deactivated once the Ethernet
connection function is activated.
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3-4. WLAN Module Installation
1
Ethernet Cable 1.8M
2
Secure Screw*1
3
Bracket Screw*2
4
Module Bracket
5
WLAN module
6
Module Connection Wire
7
WLAN Antenna
8
Nut (for Antenna)
9
Washer (for Antenna)
10
Fixture Plate
11
Antenna Bracket
1. Make sure the power is off and the
power cable is unplugged. Place the
printer onto a smooth surface and flip the
whole printer unit upside down.
2. Unscrew the screws as indicated in figure.
3. Press the Cover Open Button and open
the top cover.
1
1
2
2
4. Remove the middle compartment and the
top cover.
5. Remove the Ethernet port cover from
back plate of the printer.
6. Secure the WLAN module onto the
bracket.
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24
7. Cut the cable tie on the Module
Connection Wire. Then Plug the
connector into the socket on WLAN
module.
【
Note】
Please cut the cable tie carefully. Do not
damage the Module Connection Wire.
8. Align the WLAN module to the Ethernet
port and plug into it.
9. Secure the module onto the back plate.
10. Thread the Module Connection Wire
through the other connection wires on the
mainboard as the direction showed in
figure. Then arrange the Antenna
Connection Wire as the arrow showed.
【
Note】
Please organize all cables and wires well
before putting middle compartment and top
cover back to ensure that the printer can be
assembled correctly.
11. Remove the Antenna port cover from
back plate of the printer.
12. Thread Antenna Connection Wire through
the hole on the Antenna Bracket. Then
put the Antenna Connection Wire and
Antenna Bracket on the Antenna port as
figure showed.
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13. Put the Fixture Plate first then the Washer
and tighten the Nut to mount Antenna
Connection Wire on the printer.
【
Note】
It is suggested to tighten the Nut with
long-nose pliers when mounting the Antenna
Connection Wire.
14. Turn the Antenna according to the
direction as arrow showed to mount it on
the Antenna Connection Wire. The angle
of Antenna can be adjusted if needed.
15. To complete the installation, reassemble
the middle compartment and tighten the
screws onto the bottom of the printer,
then put the top cover back.
【
Note1】
After the WLAN module installation is
completed, please send the
"^XSET,USBETHERNET,1" printer command
to printer for activating the Ethernet
connection function. Please mind that USB
port will be deactivated once the Ethernet
connection function is activated.
【
Note2】
The first time setting operation must be
performed with Ethernet (wired) connection
before you can access wireless network.
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3-5. CF Card Adapter Installation
1
CF Card Adapter (Front)
2
1
2
CF Card Adapter (Back)
【
Note】
Please power off the printer before installing
the CF Card Adapter.
1. Open the top cover by pressing the
Cover Open Buttons on both sides.
2. Take off the label roll core.
3. Open and remove the plastic cover from
the inner base.
4. Check the correspondent pins and
sockets to plug the adapter card onto the
main board.
【
Note】
Please make sure the sockets and the pins
are match, otherwise the pins may get
damaged.
5. Close the plastic cover.
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27
3-6. CF Card Instruction
HD90 can read the CF Card after installed the CF Card Adapter. If the built-in m emory is
insufficient for storing label formats, gra phics or fonts, users can use CF Card as external
memory to provide more memory space.
When using the CF card, please follow the instructi on as below:
1. Please power off the printer before installing or removing CF Card from the card slot.
2. The CF Card cannot be used for printer’s external memory until it is formatted in
FAT16. When the printer has detected that the CF card is not formatted in FAT16, it
will beep 3 times and the Status led light will flash or ange.
3. If user wants to format the CF Card, just press the “FEED” key, and then the printer
will start to format the CF Card in FAT16. When the format is complete, the LED light
will turn to green.
4. If choose not to format the CF Card, just open the Top Cov er of printer and wait for
the turn-on procedure complete.
5. After the format is complete, a file folder named “Godex” would be created
automatically. This folder is for storing all the data from the printer, please don’t do
any change on it.
6. The specification of CF Card that is supported by the pri nter is as follow:
Compact Flash Type I
Compact Flash (CF) v1.4 specification
Capacity: 128MB ~ 1GB
File system: FAT16
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28
4. Printer Setting
4-1. FEED button
After pressing the FEED key, printer will feed the m edia (according to media type) to the
specified stop position. When printing with continuous media, pressing the FEED key will feed
the media out to a certain length. When printing with labels, the printer will feed one label each
time the FEED key is pressed. If the label is not sent out in a correct position, please proceed
with the Auto Sensing (see next section).
4-2. LED indicators
Press and hold the FEED key then power on the printer. Wait for the LED light flashing red and
then release the FEED key, the printer will enter into A uto Sensing Mode to do the calibration. A
Self-Test page will be printed out automatically after the calibration is completed. Below are the
sequence and the description of two modes:
LED Light Beep Status
Description
READY Green
X
Normal status
Normal status
STATUS X
Press and hold the FEED Key then power on the printer.
READY
Red
(Flash)
3
Auto Sensing
Mode
Printers are currently in Auto
Sensing Mode. The calibration
will be performed and a
Self-
Test page will be printed out
to show the configurations of
printer. For more detail about
Auto Sensing Mode, please refer
to next section. For the
descriptions of Self-Test page
please refer to page 29.
STATUS Orange
4-3. Label size calibration
Printer can automatically detect the label and stor e the result of detecting. By doing this, the
printer will calibrate the printing position of the label and the user can do printing without setting
the label length. To perform the Auto Sensing, pl ease do as follows:
1. Check if the label is correctly loaded on the printer.
2. Power off the printer, press and hold the FEED key.
3. Power on the printer while still holding the FEED key. Keep holding the FEED key, wait for
the LED light turn to flash red and then release the FEED key. Printer will automatically
detect the label and record it.
4. A Self-Test page will be printed out after Auto Sensing is com pl eted and the printer goes
back to standby mode.
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29
4-4. Self-Test
The Self-Test page helps user to figure out whethe r the printer is operating normally. Below are
some general descriptions about the content of S el f-Test page:
【
Note】
For more information about advance settings, such as "Sensor switch" or "Dump Mode", please
refer to Programmer's manual.
HD90 : VX.XXX
Serial port :96,N,8,1
int-usb sw setting: ext-USB
1 DRAM installed
Image buffer size : 1500K
000 FORM(S) IN MEMORY
000 GRAPHIC (S) IN MEMORY
000 FONT(S) IN MEMORY
000 ASIAN FONT(S) IN MEMORY
000 DATABASE(S) IN MEMORY
000 TTF(S) IN MEMORY
2048K BYTES FREE MEMORY
^S4 ^H10 ^R000 ~R200
^W10 ^Q48,3
Option : ^D0 ^O0 ^AD
Reflective Sensor AD: 639 754 928 (10)
Code Page: 850
Model & Version
Serial port setup
USB port setting
Test pattern
Number of DRAM installed
Image buffer size
Number of forms
Number of graphics
Number of fonts
Number of Asian fonts
Number of Databases
Number of Scalable fonts
Free memory size
Speed, Density, Ref. Point, Print direction
Label width, Form length
Cutter, Dispenser, Mode
Sensor Setting
Code Page
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HD90 User Manual
30
4-5. Error alerts
LED Light
Beep Description Solution
Ready
Status
Red
4 beeps
twice
Print head is not firmly closed.
Re-open the print head and
make sure it closes tightly.
Red
(Flash)
Red
(Flash)
None
The temperature of print head
is too high.
Wait for the print head
temperature drops to the
normal temperature range,
printer will go back to the
standby mode and the LED
light will stop flashing.
Red
2 beeps
twice
Unable to detect paper.
Make sure the movable sensor
mark is at the correct position,
if the sensor is still unable to
detect paper, and then go
through Auto Sensing again.
Paper used up. Replace with new label roll.
Red
2 beeps
twice
Abnormal paper feed.
Possible causes: card tags or
paper fall into the gap behind
the platen roller, can’t find
label gap/black mark, black
mark paper out. Please adjust
it according to actual usage.
Red
2 beeps
twice
Memory is full; printer will print
out “Memory full.”
Delete unnecessary data in
the memory.
Red
2 beeps
twice
Can’t find the file; printer will
print out “Filename can not be
found.”
Use “~X4” command to print
out all the files, and then
check
whether the file exist and the
file name is correct.
Red
2 beeps
twice
File name is repeated; printer
will print out “Filename is
repeated.”
Change the file name and
download again.
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HD90 User Manual
31
5. Maintenance and Adjustment
5-1. Thermal Print Head Cleaning
Unclear printouts may be caused by
dusty print head or label liner glue.
Therefore,
it’s necessary to keep the top
cover closed when printing. Also, check
and prevent paper/label from being
stained or dusty to ensure print quality
and to prolong the print head life. Print
head cleaning instructions are as
follows:
1. Power-off the printer.
2. Open the top cover.
3. Open the print head by pressing
the locking tenons.
4. If on the print head (see blue
arrow) there’s label pieces or other
stain, please use a soft cloth with
industrial use alcohol to wipe away
the stain.
【
Note1】
Weekly cleaning on the print head is
recommended.
【
Note2】
When cleaning the print head
with soft cloth, make sure there
is no any metal or hard particles
attached on it.
5-2. Thermal Print Head Balance Adjustment
When printing with different label
materials, unbalanced print quality may
occur due to the material differences of
media, thus it’s necessary to adjust the
Thermal Print Head pressure.
1. Open the top cover.
2. Turning the print head adjustment
screws slightly by screwdriver to
increase or decrease print head
pressure.
+
-
+
-
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HD90 User Manual
32
5-3. Print Line Adjustment
To get better printing balance and
quality, use print head adjusting gear
to adjust the contacting surface
between print head and label.
1. When turning print head
adjusting gear counter-clockwise
(as arrow 1 shows), print head
would move in the direction
where arrow A shows.
2. When turning print head
adjusting gear clockwise (as
arrow 2 shows), print head
would move in the direction
where arrow B shows.
A
B
1
2
5-4. Adjust the cutter
1. A cutter-adjusting hole is present
on the side of cutter (where A is
pointing to).
2. The cutter will not work properly if
there is a paper jam. Turn the
power off and use a #M3 hexagon
wrench inserted into hole “A”, and
then turn it counter-clockwise.
3. Power on the printer after clearing
the paper jam, the cutter will reset
automatically.
【
Note】
The label / paper used for cutting is
suggested to be at least 30mm in
height.
A
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HD90 User Manual
33
5-5. Troubleshooting
Problem Recommended Solution
Power on the printer, but the
LED does not light up
♦ Check the power connector
LED light turns red
(power/status) after printing
stops
♦ Check for software setting or program comman d errors
♦ Replace with suitable label
♦ Check if label is all out
♦ Check if label is jammed/tangled up
♦ Check if mechanism is not closed(Thermal Print Head not
positioned correctly)
♦ Check if sensor is blocked by paper/label
♦
Check for abnormal cutter function or of no actions (if cutter
is installed)
Printing started, but nothing
was printed on the label
♦ Check if label is placed upside down or if label is not
suitable for the application
♦ Select the correct printer driver
♦ Select the correct label and print type
When printing, label is
jammed/tangled up
♦ Clean the label jam, and if label is stuck on Thermal Print
Head, please remove it by using soft cloth with alcohol.
When printing, only part of the
contents were printed
♦ Check if label is stuck on the Thermal Print Head
♦ Check if application software has errors
♦ Check if start position setting has errors
♦ Check if platen roller is worn out. If the platen roller needs
to be replaced, please contact your reseller for mo re
information
♦
Check if power supply is correct
When printing, part of the label
wasn’t printed completely
♦ Check if Thermal Print Head is stained or dusted
♦ Use internal command “~T” to check Thermal Print He ad
can print completely
♦
Check the media quality
Printout not in desired position
♦ Check if sensor is covered by paper or dust
♦
Check if liner is suitable for use, please contact reseller for
more information
♦
Check if label roll edge is aligned with Label Width Guide
When printing, page skipping
occurs
♦ Check if error occurs on label height setting
♦ Check is sensor is covered by dust
Unclear printout
♦ Check print darkness setting
♦
Check if Thermal Print Head is covered with glue or stain
When using cutter, label
wasn’t cut straight
♦ Check if label is set up straight
When using cutter, label
wasn’t cut successfully
♦ Check whether label thickness exceeds 0.2mm
When using cutter, label
couldn’t feed or abnormal
cutting occurs
♦ Check if cutter is installed properly
♦ Check if Paper Feed Rods are sticky
When using dispenser,
abnormal function occurs
♦ Check if dispenser sensor is covered with dust
♦
Check if label is installed properly
【
Note】
Your dealer is knowledgeable about printers, pri nting software, and your unique system.
Please contact your local dealer for further technical sup port.
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