Godex GPDL4 User Manual

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Rev. A, 03.2010

User’s Manual

DuraLabel 4000

FCC COMPLIANCE STATEMENT

FOR AMERICAN USERS

This equipment has been tested and found to comply wit h the limits for a CLAS S A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment i n a residential area is likely to cau se harmful interference in which case the user will be requi red to correct the interference at own expense .

CAUTION Danger of explosion if battery is incorrectl y replaced Replace only with the equivalent type recommen ded by the manufacture. Dispose of used batteries according to the manufacturer’s instructions.

Only use with power supply adapter model: WDS060240 Changes or modifications not expressly approved by the party responsible for compliance could

void the user's authority to operate the equi pm ent.

Specifications are subject to change without notice.

DuraLabel 4000 User’s Manual

Safety Instructions

Please read the following instructions seriously.

1. Keep the equipment away from humidity.

2. Before you connect the equipment to the power outlet, please check the voltage of the power source.

3. Disconnect the equipment from the voltage of the power source to prevent possible transient over voltage damage.

4. Don’t pour any liquid to the equipment to avoid electrical shock.

5. ONLY qualified service personnel for safety reason should open equipment.

6. Don’t repair or adjust energized equipment alone under any circumstances. Someone capable of providing first aid must always be present for your safety

7. Always obtain first aid or medical attention i m m edi ately after an injury. Never neglect an injury, no matter how slight it seems.

DuraLabel 4000 User’s Manual

1. BARCODE PRINTER ................................................................... 4

1-1. Printer Accessories ......................................................................................................... 4

1-2. General Specifications 1-3. Communication Interface 1-4. Printer Parts

2. MEDIA INSTALLATION ............................................................. 10

2-1. Label Installation ........................................................................................................... 10

2-2. Ribbon Installation 2-3. Switch the Label Roll Core 2-4. PC Connection 2-5. Driver Installation

3. PRINTER SETTING ................................................................... 18

3-1. FEED Key ..................................................................................................................... 18

3-2. LED Status 3-3. Auto Sensing 3-4. Self-Test page 3-5. Error Messages

4. ELECTRONIC GUILLOTINE CUTTER INSTALLATION ........... 21

.................................................................................................... 4

................................................................................................ 6

.................................................................................................................... 7

........................................................................................................ 12

............................................................................................ 14

.............................................................................................................. 15

.......................................................................................................... 16

.................................................................................................................... 18

................................................................................................................. 18

............................................................................................................... 19

............................................................................................................. 20

5. MAINTENANCE AND ADJUSTMENT

5-1. Thermal Print Head Cleaning ....................................................................................... 23

5-2. Thermal Print Head Balance Adjustment 5-3. Print Line Adjustment 5-4. Clean the Manual Cutter Module 5-5. Clean the Electronic Guillotine Cutt er 5-6. Troubleshooting

....................................... 23

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.................................................................................................... 24

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........................................................................... 26

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DuraLabel 4000 User’s Manual

1. Barcode Printer

Model

DuraLabel 4000

Print Method

Thermal Transfer / Direct Thermal

Resolution

203 dpi (8 dot/mm)

Print Speed

2 IPS (50 mm/s)

Print Width

4.25” (108 mm)

Print Length

Min. 1.18” (30 mm); Max. 68” (1727 mm)

Memory

4MB Flash (2MB for user storage) ; 8MB SDRAM

Sensor Type

Fixed transmissive sensor and reflective sensor.

Types: Continuous form, gap labels, black mar k sensing, and punched hole;

Core diameter: 1”, 1.5” (25.4 mm, 38.1 mm)

Types: Wax, wax/resin, resin

Core diameter: 0.5” (12.7 mm)

Printer Language

EZPL

Software

Driver & DLL: Windows 2000, XP and Vista

Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B

Scalable fonts 90°, 180°, 270° rotatable

Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° Asian fonts 90°, 180°, 270° rotatable and 8 t im es expandable in horizontal and Scalable fonts 90°, 180°, 270° rotatable

1-D Bar codes:

128, UPC A / E (add on 2 & 5), I 2 of 5, I 2 of 5 with S hip ping Bea re r

Bars, EAN 8 / 13 (add on 2 & 5), Codabar, Post NET, EAN 128, DUN 14, HIBC, and GS1 DataBar

2-D Bar codes: PDF417, Datamatrix code, MaxiCode, QR code and Micro QR code

1-1. Printer Accessories

After unpacking, please check the accessories that come with the package, and store appropriately.

 Barcode printer  Power cord  Switching Power  USB Cable  Empty Ribbon Roll  Label Roll Core  Label Stop Plate  Quick Start Guide  CD (includes Windows Driver and Manuals)

1-2. General Specifications

Media

Ribbon

Resident Fonts

Download Fonts

label length set by auto sensing or programming Width: 1” (25.4 mm) Min. - 4.64” (118 mm) Max. Thickness: 0.003” (0.06 mm) Min. - 0.01” (0.2 5 mm) Max. Label roll diameter: Max. 5” (127 mm)

Length: 360’ (110 m) Width: 1.18” Min - 4.33” (30 mm - 110 mm) Max Ribbon roll diameter.: 1.57“ (40 mm)

Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable Bitmap fonts 8 times expandable in horizontal and v ertical directions

rotatable vertical directions

Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart, UCC/EAN-

Barcodes

DuraLabel 4000 User’s Manual

MSI (1 Mod 10), Random Weight, Telepen, FIM , China Postal Code, RPS 128

CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869,

Unicode (UTF8, UTF16)

Resident graphic file types are BMP and PCX, other graphic formats are downloadable from the software

Interfaces

USB port

One Tri-color LED: Power (Green, Orange and Red) Control key: FEED

Power

Auto Switching 100-240VAC, 50-60Hz

Operation temperature: 41°F to 104°F (5°C t o 40°C) Storage temperature: -4°F to 122°F (-20°C to 50°C)

Operation: 30-85%, non-condensing. Storage: 10-90%, non-condensing.

Agency

Approvals

Length: 10” (254 mm) Width: 8.8” (224 mm)

RFID Detection (HF 13.56MHz / ISO 15693 sta ndard)

trademarks and/or registered trademarks of their respective owners.

Code Pages

Graphics

Control Panel

Environment

Humidity

Dimension

Weight

Functionality

Options

Specifications are subject to change without notice. All company and/or product names are

737 WINDOWS 1250, 1251, 1252, 1253, 125 4, 1255

FCC Class A, CB, cUL

Height: 6.7” (170 mm)

5.5 lbs (2.5Kg) ,excluding consumables

Standard Manual Guillotine Cutter Electronic Guillotine Cutter

DuraLabel 4000 User’s Manual

1-3. Communication Interface

9600 baud rate､no parity､8 data bits､1 stop bit､XON/XOFF protocol

PRINTER

USB Interface

Connector Type : Type B

PIN NO. 1 2 3 4

FUNCTION VBUS D- D+ GND

Serial Interface (Optional)

Serial Default Setting

RS232 HOUSING (9-pin to 9-pin)

DB9 SOCKET DB9 PLUG

--- 1 1 +5V,max 500mA RXD 2 2 TXD TXD 3 3 RXD DTR 4 4 N/C GND 5 5 GND DSR 6 6 RTS RTS 7 7 CTS CTS 8 8 RTS

RI 9 9 N/C

and RTS/CTS。

【

Note】

The total current output from parallel port and serial port altogether can not exceed 500mA.

DuraLabel 4000 User’s Manual

1-4. Printer Parts

FEED Key and LED Light

Cover Open Button

Manual Cutter Module

Manual Cutting Button

Top Cover

Label Roll Core

Ribbon Rewind Wheel

Label Roll Stop Plate

Print Mechanism

Ribbon Core Holder (rewind)

DuraLabel 4000 User’s Manual

LED Light

Locking Tenon (left/right)

Ribbon Observing Window

Print Head Pressure Adjustment Screw (lef t/right)

Thermal Print Head

Label Guide

Platen Roller

Print Line Adjustment Gear

Ribbon Core Holder (supply)

Label Sensor

DuraLabel 4000 User’s Manual

Fan-Fold Label Insert

Power Switch

Power Socket

USB Port

DuraLabel 4000 User’s Manual

2. Media Installation

Thermal Transfer (TT)

When printing, ribbon must be installed to transf er the print contents onto the label.

Direct Thermal (DT)

When printing, no ribbon is necessary; it only requires direct thermal label.

1. Open the top cover by pressing

2. Place the label roll onto the Label

3. Press the locking tenons and then

DuraLabel 4000 has capability to print in both Thermal Transfer mode and Direct Thermal mode. It also supports RFID tag reading function that can detect the type of label used for printing. To ensure the best quality of printout, please use t he designated label for printing.

【

Note】The printer will stop the printing procedure when a non -designated label has been

detected to be used for printing.

The general descriptions of Thermal Transfer mode and Direct Thermal mode are as follows:

Please check which print mode you will use and then go into the Setting Mode to change the print mode setting if necessary.

2-1. Label Installation

the Cover Open Buttons on both sides.

Roll Core and then assemble the Label Stop Plate on both sides.

lift up the Printing Mechanism.

DuraLabel 4000 User’s Manual

4. Feed the label through the

Manual Cutter Module.

6. Close the Printing Mechanism

7. Pressing the Manual Cutting

5. Align the Label Guides to the edge of label.

【

Note】

When adjusting the Label Guides, please move both Label Guides together at the same time.

and the top cover to complete the label installation.

Button to cut the label in anytime when you need.

DuraLabel 4000 User’s Manual

2-2. Ribbon Installation

1. Open the top cover by pressing

2. Install the rewind ribbon roll from

3. Press the locking tenons and then

4. Place a new ribbon roll from the

the Cover Open Buttons on both sides.

the right side of printer and then fix it on left side.

lift up the Printing Mechanism.

right side of printer and then fix it on left side.

【

Note】

Please align the Ribbon Supply Wheel with the fillister of ribbon roll core when installing the ribbon roll. You can rotate the black gear as figure showed to help to align the ribbon roll core.

DuraLabel 4000 User’s Manual

5. Feed the ribbon from the Ribbon

Supply Shaft.

8. Close the Printing Mechanism

6. Wrap the ribbon around the Printing Mechanism and stick the ribbon onto the rewind ribbon roll.

7. Rotate the Ribbon Rewind Wheel to make the ribbon tight and smooth.

and the top cover to complete the installation.

DuraLabel 4000 User’s Manual

2-3. Switch the Label Roll Core

(A) 1” roll core installation

(B) 1.5” roll core installation

DuraLabel 4000 User’s Manual

2-4. PC Connection

1. Please make sure the printer is powered off .

2. Plug the power cable into the power socket on the wa l l , and then connect the other end of the cable to printer's power socket.

3. Connect the cable to the USB port on the printer and on the PC.

4. Turn on the PC and the printer, and then the printer’s LED light will shine.

【

Note】

Please make sure the power switch is off before pl ugging the power cable into the printer.

DuraLabel 4000 User’s Manual

2-5. Driver Installation

1. Insert the product CD to your

6. Select connection port.

computer’s CD Drive and find the "Windows Drives" folder.

2. Select the icon of driver file and click it to start the installation.

3. Follow the instruction on screen to keep the installation going. Then the Driver Wizard utilit y should run automatically.

4. Select "Install printer drivers".

5. Select printer model.

DuraLabel 4000 User’s Manual

7. Enter the printer name and set

printer sharing option.

8. A description page of printer

11. After the driver installation is

settings will be displayed after all settings are completed.

9. Check if all printer settings are correct and then press Finish to start copying driver files.

10. Wait for file copying finished and complete the installation.

complete, there should be a new printer model on Windows "Printer and Faxes" setting.

DuraLabel 4000 User’s Manual

3. Printer Setting

Press and hold the FEED Key then power on the printer.

Printers are currently in Auto

please refer to page 19.

3-1. FEED Key

After pressing the FEED key, printer will feed the media (accordi ng to media type) to the specified stop position. When printing with continuou s media, pressing the FEED key will feed the media out to a certain length. When printing with labels, the printer will feed one label each time the FEED key is pressed. If the label is not sent out in a correct position, please proceed with the Auto Sensing (see next section).

3-2. LED Status

Press and hold the FEED key then power on the printer. Wait for the LED light flashing red and then release the FEED key, the printer will enter i nto Auto Sensing Mode to do the calibration. A Self-Test page will be printed out automatically after the calibration is completed. Below are the sequence and the description of two modes:

LED Light Status

Green

Red (Flash)

Standby Mode

Auto Sensing Mode

Normal status

Sensing Mode. The calibration will be performed and a Self-Test page will be printed out to show the configurations of printer. For more detail about Auto Sensing Mode, please refer to next section. For the descriptions of Self-Test page

Description

3-3. Auto Sensing

Printer can automatically detect the label and store the res ul t of detecting. By doing this, the printer will calibrate the printing position of the l abel and the user can do printing without setting the label length. To perform the Auto Sensing, please do as follows:

1. Check if the label is correctly loaded on the printer.

2. Power off the printer, press and hold the FEED key.

3. Power on the printer while still holding the FEE D key. Keep holding the FEED key, wait for the LED light turn to flash red and then release the FEED key. P rinter will automatically detect the label and record it.

4. A Self-Test page will be printed out after Auto Sensing is completed and the printer goes back to standby mode.

DuraLabel 4000 User’s Manual

3-4. Self-Test page

DuraLabel 4000 : VX.XXX Model & Version

The Self-Test page helps user to figure out whether the printer is operating normally. Below are some general descriptions about the content of Self-Test page:

【

For more information about advance settings, such as "Print mode switch", "Sensor switch" or "Dump Mode", please refer to Programmer's manual.

Serial port setup USB port setting

Test pattern Number of DRAM installed

Image buffer size Number of forms Number of graphics Number of fonts Number of Asian fonts Number of Databases Number of Scalable fonts Free memory size Speed, Density, Ref. Point, Print direction Label width, Form length Cutter, Stripper, Mode Sensor Setting Sensor Setting Code Page

Note】

Serial port :96,N,8,1 int-usb sw setting: ext-USB

1 DRAM installed Image buffer size : 1500K 000 FORM(S) IN MEMORY 000 GRAPHIC (S) IN MEMORY 000 FONT(S) IN MEMORY 000 ASIAN FONT(S) IN MEMORY 000 DATABASE(S) IN MEMORY 000 TTF(S) IN MEMORY 2048K BYTES FREE MEMORY ^S4 ^H10 ^R000 ~R200 ^W10 ^Q48,3 Option : ^D0 ^O0 ^AD Reflective Sensor Value: 42_48 Voltage: 1.50 2.30 3.10(1.6_0.8) Code Page: 850

DuraLabel 4000 User’s Manual

3-5. Error Messages

Replace with new label roll or ribbon roll.

Possible causes: card tags or paper fall

adjust it according to actual usage.

1. Please install the ribbon if you want to

Thermal media.

Memory is full; printer will print out “Memory full.”

Delete unnecessary data in the memory.

File name is duplicated; “Filename is repeated.”

Wait for the print head temperature

stop flashing.

When an error happened during print ing process, dif ferent LED light mes sages wi ll be dis played. Users can diagnose the error situation according to the LED light.

Frequency

Color

Quickly blinking

Red light

Slowly blinking

Orange light

LED Light Description Solution

Media Error

Unable to detect the media. Media Out

Please perform the Auto Sensing again.

into the gap behind the platen roller,

Print Mode Error

Door Open

Media Jam

Ribbon is not installed when in Thermal Transfer mode.

Printing Mechanism is not firmly closed.

can’t find label gap/black mark, black mark paper out or ribbon out. Please

print in Thermal Transfer mode.

2. Or change the print mode to Direct Thermal mode and print with Direct

Re-open the Printing Mechanism and make sure it closes tightly.

Steady

Can’t find the file; printer

Error

Memory

will print out “Filename can not be found.”

printer will print out

Print head Error

The temperature of print head is too high.

Use “~X4” command to print out all the files, and then check whether the file exist and the file name is correct.

Change the file name and download again.

drops to the normal temperature range, and then printer will go back to the standby mode and the LED light will

DuraLabel 4000 User’s Manual

4. Electronic Guillotine Cutter Installation

Electronic Guillotine Cutter Module

Module Screw (TAP 3*8) x 2pcs

30mm in height.

1. Open the top cover by

1 2

【

Note1】

Please power off the printer before installing the cutter module.

【

Note2】

The label / paper that used for cutting is suggested to be at least

pressing the Cover Open Buttons on both sides.

2. Loosen and then lift the printing mechanism up by pressing the Locking Tenons.

3. Unscrews the screws of Manual Cutter Module.

4. Unplug the sensor connector of Manual Cutter Module and then remove the module.

DuraLabel 4000 User’s Manual

5. Flip the Electronic Guillotine

Cutter Module downward.

6. Plug the connector of Cutter

7. Place the cutter module into

Connection Wire into the socket on the printer.

【

Note】

Before plugging the connector into socket, please check the pin first.

the printer from left side of the module first, and then fit it to the right side.

8. Tighten the Module Screws and then flip the cutter module upward.

9. Close the Printing Mechanism and the top cover to complete the installation.

【

Note】

It is not suggested to use label-inside paper when printing with cutter module.

DuraLabel 4000 User’s Manual

5. Maintenance and Adjustment

Unclear printouts may be caused by

necessary to keep the top cover closed.

arrow) there’s label pieces or other industrial use alcohol to wipe away

or hard particles attached on it.

When printing with different label materials or using different ribbon ty pes,

printing quality or damage on printer.

5-1. Thermal Print Head Cleaning

dusty print head, ribbon stain or label liner glue. Therefore when printing, it’s

Also, check and prevent paper/label from being stained or dusty to ensure print quality and to prolong the print head life. Print head cleaning instructions are as follows:

1. Power-off the printer.

2. Open the top cover.

3. Take out the ribbon.

4. Open the print head by pressing the locking tenons.

5. If on the print head (see blue stain, please use a soft cloth with the stain.

【

Note1】

Weekly cleaning on the print head is recommended.

【

Note2】

When cleaning the print head with soft cloth, make sure there is no any metal

5-2. Thermal Print Head Balance Adjustment

unbalanced print quality may occur due to the media material differences, thus it’s necessary to adjust the Thermal Print Head pressure.

1. Open the top cover.

2. Take out the ribbon.

3. Turn the print head adjustment screws slightly by screwdri ver to increase (turn to "+") or decrease (turn to "-") print head pressure.

【

Note】

Please turn the adjustment screws carefully since it may cause worse

DuraLabel 4000 User’s Manual

5-3. Print Line Adjustment

To get better printing balance and

1. Unscrew the screws on both

2. Unplug the Sensor Connector.

3. Unscrew the Cutter Cover Screw

quality, use print head adjusting gear to adjust the contacting surface between print head and label.

1. When turning print head adjusting gear counter-clockwise (as arrow 1 shows), print line would move in the direction where arrow A shows.

2. When turning print head adjusting gear clockwise (as arrow 2 shows), print line would move in the direction where arrow B shows.

5-4. Clean the Manual Cutter Module

sides of the cutter module.

【

Note】

Please power off the printer before cleaning the cutter module.

from the bottom of the module.

DuraLabel 4000 User’s Manual

4. Remove the cover by the

6. After cleaning the back sides of

7. Turn the cutter and clean the

direction shown in figure.

5. Use the cotton swab and alcohol to wipe both upper and lower blades.

blades, press down and hold the cutter as shown in figure.

blade with cotton swab and alcohol from other side.

8. Reassemble the cutter module after cleaning is completed.

DuraLabel 4000 User’s Manual

5-5. Clean the Electronic Guillotine Cutter

1. Unscrew the screws on both

2. Unplug the Connector of

4. Remove the front cover as

5. Before doing the cleaning,

sides of the cutter module.

【

Note】

Please power off the printer before cleaning the cutter module.

Cutter Connection Wire.

3. Unscrew the cover screws on both sides of module.

shown in figure.

you can use screw driver to adjust the blades upward or downward if needed.

DuraLabel 4000 User’s Manual

6. Turn the screw driver

clockwise, the blade will

7. Clean the blade with cotton

move downward; turn the screw driver counter-clockwise, the blade will move upward.

swab and alcohol.

8. Reassemble the cutter module after cleaning is completed.

DuraLabel 4000 User’s Manual

5-6. Troubleshooting

Power on the printer, but the LED does not light up

LED light turns red

♦ Check for software setting or program command errors

When printing, label is

Head, please remove it by using soft cloth wit h al cohol.

Check if power supply is correct

When printing, part of the label

Check the media quality

Printout not in desired position

Check if liner is suitable for use, please contact reseller for

Check if label roll edge is aligned with Label Width Guide

When printing, page skipping

Unclear printout

♦ Check print darkness setting

Check if Thermal Print Head is covered with glue or s tain

When using cutter, label cutting occurs

Problem Recommended Solution

♦ Check the power connector

(power/status) after printing stops

Printing started, but nothing was printed on the label

jammed/tangled up When printing, only part of the

contents were printed

wasn’t printed completely

occurs

♦ Replace with suitable label or ribbon

♦ Check if label or ribbon is all out ♦ Check if label is jammed/tangled up ♦ Check if mechanism is not closed(Thermal P ri nt Head not

positioned correctly)

♦ Check if sensor is blocked by paper/label

♦ Check if label is placed upside down or if label i s not

suitable for the application

♦ Select the correct printer driver ♦ Select the correct label and print type

♦ Clean the label jam, and if label is stuck on The rmal Print ♦ Check if label or ribbon is stuck on the Thermal Print Head

♦ Check if application software has errors

♦ Check if start position setting has errors ♦ Check if ribbon has wrinkles ♦ Check if ribbon supply shaft is creating frict i on with the

platen roller. If the platen roller needs to be replaced, please contact your reseller for more information

♦

♦ Check if Thermal Print Head is stained or dusted

♦ Use internal command “~T” to check Thermal Print Head

can print completely

♦

♦ Check if sensor is covered by paper or dust ♦

more information

♦

♦ Check if error occurs on label height sett ing

♦ Check if the sensor is covered by dust

♦

♦ Check if cutter is installed properly

couldn’t feed or abnormal

【

Note】

Your dealer is knowledgeable about printers, printing software, and your unique system. Please contact your local dealer for further techni cal support .

DuraLabel 4000 User’s Manual

♦ Check if Paper Feed Rods are sticky

Godex GPDL4 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1. Barcode Printer

1-1. Printer Accessories

1-2. General Specifications

1-4. Printer Parts

2. Media Installation

2-1. Label Installation

2-2. Ribbon Installation

2-3. Switch the Label Roll Core

2-4. PC Connection

2-5. Driver Installation

3. Printer Setting

3-1. FEED Key

3-2. LED Status

3-3. Auto Sensing

3-4. Self-Test page

3-5. Error Messages

4. Electronic Guillotine Cutter Installation

5. Maintenance and Adjustment

5-1. Thermal Print Head Cleaning

5-2. Thermal Print Head Balance Adjustment

5-3. Print Line Adjustment

5-4. Clean the Manual Cutter Module

5-5. Clean the Electronic Guillotine Cutter

5-6. Troubleshooting