GoDEX GE300 Service Manual
GE300/GE330
THERMAL LABEL PRINTER
USER MANUAL
User Manual
Version
Issue Date
P/N
: GE300 series
: Rev 1.1
: 2019.01.30
: 920-017511-00
GE300/GE330 USER MANUAL
1
001
2
Printer Setup
004
3
Operation Panel
018
CONTENTS
Thermal Label Printer
1.1
1.2
Box Content
Getting To Know Your Printer
001
002
2.1
2.2
2.3
2.4
2.5
2.6
2.7
3.1
3.2
3.3
4 NetSetting For Ethernet 021
4.1
4.2
5 Maintenance and Adjustment 029
5.1
5.2
Open The Printer Cover
Open The Printing Mechanism
Loading The Ribbon
Loading The Label Roll
Installing The Label Supply Hub
Connecting The Printer To The Host Computer
Installing The Driver
LED Operation Panel
Error Alerts
Label Calibration and Self Test Page
Installing The NetSetting Software
The Interface of NetSetting
Cleaning The Print Head
Troubleshooting
004
004
005
009
012
013
015
018
019
020
021
022
029
030
Appendix
Product Specifications
Interface
Contents
GE300/GE330 USER MANUAL
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22,
Class A EN 55024: 1998+A1: 2001+A2: 2003, IEC 61000-4 Series EN 61000-3-2/2000&EN 61000-3-3/1995.
The equipment also tested and passed in accordance with the European Standard EN55022 for the
both Radiated and Conducted emissions limits.
GE300 SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
EN55022: 1998, CLSPR 22, Class A/EN55024: 1998/IEC 61000-4 Serial/EN61000-3-2: 2000/EN 6100-3-3:
1995/CFR 47, Part 15/CISPR 22 3rd Edition: 1997, Class A/ANSI C63.4: 2001/CNS 13438/IEC60950-1: 2005
(EN 60950-1: 2006+A11: 2009)/ GB4943: 2001/ GB9254: 1998/GB17625.1: 2003/EN60950-1: 2001
Caution: Equipment is intended for installation in Restricted Access Location. Only instructed persons
and skilled persons should be allowed to install, replace, or service this equipment.
Hot parts!
Burned fingers when handing the parts
Wait one-half hour after switching off before handing parts
Caution
**** Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by
the manufacturer.
**** Dispose of used batteries according to the manufacturer’s instructions.
**** Only use with designated power supply adapter model.
**** Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Declaration
GE300/GE330 USER MANUAL
SAFETY INSTRUCTIONS
Please read the following instructions carefully.
1. Keep the equipment away from humidity.
2. Before you connect the equipment to the power outlet, please
check the voltage of the power source.
3. Make sure the printer is off before plugging the power connector
into the power jack.
4. It is recommended that you connect the printer to a surge
protector to prevent possible transient overvoltage damage.
5. Be careful not to get liquid on the equipment to avoid electrical
shock.
6. For safety and warranty reasons, ONLY qualified service personnel
should open the equipment.
7. Do not repair or adjust energized equipment under any
circumstances.
Safety instructions
1 Barcode Printer
1.1 Box Content
Please check that all of the following items are included with your printer.
GE300 Thermal Label Printer
* Package content and Logo style may vary per region.
Label Supply Module
Label Supply Hub
Label Stock
USB Cable
Label Stopper Plate
Ribbon Module
Empty Ribbon Core
Ribbon
CD
Including QLabel software
and G300 user manual.
Power Adapter
Power Cord
AC Adapter
G300 Quick Guide
001
GE300 series
1 Barcode Printer
1.2 Getting To Know Your Printer
Device Overview
Front View
LED OPERATION PANEL
FEED BUTTON
LED INDICATOR
TOP COVER
COVER OPEN BUTTONS
Release buttons for opening the printer cover
Rear View
POWER SWITCH
- ON
- OFF
FAN-FOLD LABEL INSERT
Feed slot for continuous labels
ETHERNET PORT
SERIAL PORT
USB PORT
POWER SLOT
002
1 Barcode Printer
Open The Printer Cover
RIBBON REWIND WHEEL
HOLDER OF RIBBON REWIND CORE
RELEASE LATCH(Left)
Open The Printing Mechanism
RELEASE LATCH(Right)
PRINTING MECHANISM
PRINT HEAD
LABEL GUIDE(Left)
LABEL SENSOR
PLATEN
RIBBON SUPPLY
WHEEL
LABEL GUIDE(Right)
003
HOLDER OF
RIBBON SUPPLY CORE
2 Printer Setup
2.1 Open The Printer Cover
Pressing The Cover Open Buttons
Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the printer
housing and lift the cover.
Pressing the button
Pressing the button
COVER OPEN BUTTONS
Release buttons for opening the printer cover.
2.2 Open The Printing Mechanism
Pressing The Release Catches
Release and lift the printing mechanism.
RELEASE CATCHES
Pressing
Pressing
Lift the printing mechanism
004
2 Printer Setup
2.3 Loading The Ribbon
A New Ribbon Module Installation
NEW RIBBON
1. Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.
Notch on left side
Stick on empty ribbon core
2. Wind the ribbon around the empty ribbon core for 2 to 3 circles.
EMPTY RIBBON CORE
Wind the ribbon around the core
3. A ribbon module is assembled as below.
A NEW RIBBON MODULE
RIBBON SUPPLY
RIBBON REWIND
005
2 Printer Setup
Load The Ribbon On The Printer
For Ribbon Supply Module
RIBBON SUPPLY MODULE
1. Place the right-hand side of ribbon first.
Right side
2. Then place the left-hand side of the ribbon.
Left side
Align the ribbon core
to the holder
HOLDER
Push the ribbon to tighten
the spring of the holder
SPRING OF HOLDER
Align the notch of the ribbon core to the spoke
NOTCH OF RIBBON CORE
SPOKE
006
GEAR
Rotate the gear for alignment
if necessary
2 Printer Setup
3. Close the printing mechanism to complete the ribbon supply module loading.
Close the printing mechanism
Load The Ribbon On The Printer
For Ribbon Rewind Module
1. Place the right-hand side of empty ribbon core first.
Right side
RIBBON REWIND MODULE
Align the empty ribbon core
to the holder
HOLDER
007
Push the empty ribbon core
to tighten the spring of the holder
SPRING OF HOLDER
2 Printer Setup
2. Then place the left-hand side of the empty ribbon core.
Left side
Left side
Align the notch of empty ribbon core
to the spoke
3. Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.
Wind to back
NOTCH OF RIBBON CORE
SPOKE
RIBBON REWIND WHEEL
4. Ribbon loading completed.
008
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