GoDEX GE300 Service Manual

GE300/GE330

THERMAL LABEL PRINTER

USER MANUAL

User Manual
Version
Issue Date
P/N

: GE300 series
: Rev 1.1
: 2019.01.30
: 920-017511-00

GE300/GE330 USER MANUAL

1

001

2

Printer Setup

004

3

Operation Panel

018

CONTENTS

Thermal Label Printer

1.1

1.2

Box Content
Getting To Know Your Printer

001
002

2.1

2.2

2.3

2.4

2.5

2.6

2.7

3.1

3.2

3.3

4 NetSetting For Ethernet 021

4.1

4.2

5 Maintenance and Adjustment 029

5.1

5.2

Open The Printer Cover
Open The Printing Mechanism
Loading The Ribbon
Loading The Label Roll
Installing The Label Supply Hub
Connecting The Printer To The Host Computer
Installing The Driver

LED Operation Panel
Error Alerts
Label Calibration and Self Test Page

Installing The NetSetting Software
The Interface of NetSetting

Cleaning The Print Head
Troubleshooting

004
004
005
009
012
013
015

018
019
020

021
022

029
030

Appendix

Product Specifications

Interface

Contents

GE300/GE330 USER MANUAL

FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at own expense.

EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22,
Class A EN 55024: 1998+A1: 2001+A2: 2003, IEC 61000-4 Series EN 61000-3-2/2000&EN 61000-3-3/1995.
The equipment also tested and passed in accordance with the European Standard EN55022 for the
both Radiated and Conducted emissions limits.

GE300 SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

EN55022: 1998, CLSPR 22, Class A/EN55024: 1998/IEC 61000-4 Serial/EN61000-3-2: 2000/EN 6100-3-3:
1995/CFR 47, Part 15/CISPR 22 3rd Edition: 1997, Class A/ANSI C63.4: 2001/CNS 13438/IEC60950-1: 2005
(EN 60950-1: 2006+A11: 2009)/ GB4943: 2001/ GB9254: 1998/GB17625.1: 2003/EN60950-1: 2001

Caution: Equipment is intended for installation in Restricted Access Location. Only instructed persons

and skilled persons should be allowed to install, replace, or service this equipment.

Hot parts!

Burned fingers when handing the parts

Wait one-half hour after switching off before handing parts

Caution

**** Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by
the manufacturer.
**** Dispose of used batteries according to the manufacturer’s instructions.
**** Only use with designated power supply adapter model.
**** Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.

Declaration

GE300/GE330 USER MANUAL

SAFETY INSTRUCTIONS

Please read the following instructions carefully.

1. Keep the equipment away from humidity.

2. Before you connect the equipment to the power outlet, please
check the voltage of the power source.

3. Make sure the printer is off before plugging the power connector
into the power jack.

4. It is recommended that you connect the printer to a surge
protector to prevent possible transient overvoltage damage.

5. Be careful not to get liquid on the equipment to avoid electrical
shock.

6. For safety and warranty reasons, ONLY qualified service personnel
should open the equipment.

7. Do not repair or adjust energized equipment under any
circumstances.

Safety instructions

1 Barcode Printer

1.1 Box Content

Please check that all of the following items are included with your printer.



GE300 Thermal Label Printer

* Package content and Logo style may vary per region.



Label Supply Module

Label Supply Hub



Label Stock



USB Cable



Label Stopper Plate



Ribbon Module

Empty Ribbon Core

Ribbon



CD

Including QLabel software

and G300 user manual.



Power Adapter

Power Cord

AC Adapter



G300 Quick Guide

001

GE300 series

1 Barcode Printer

1.2 Getting To Know Your Printer

Device Overview



Front View

LED OPERATION PANEL

FEED BUTTON

LED INDICATOR

TOP COVER

COVER OPEN BUTTONS

Release buttons for opening the printer cover



Rear View

POWER SWITCH

- ON

- OFF

FAN-FOLD LABEL INSERT

Feed slot for continuous labels

ETHERNET PORT

SERIAL PORT

USB PORT

POWER SLOT

002

1 Barcode Printer

Open The Printer Cover

RIBBON REWIND WHEEL

HOLDER OF RIBBON REWIND CORE

RELEASE LATCH(Left)

Open The Printing Mechanism

RELEASE LATCH(Right)

PRINTING MECHANISM

PRINT HEAD

LABEL GUIDE(Left)

LABEL SENSOR

PLATEN

RIBBON SUPPLY
WHEEL

LABEL GUIDE(Right)

003

HOLDER OF
RIBBON SUPPLY CORE

2 Printer Setup

2.1 Open The Printer Cover

Pressing The Cover Open Buttons

Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the printer

housing and lift the cover.

Pressing the button

Pressing the button

COVER OPEN BUTTONS

Release buttons for opening the printer cover.

2.2 Open The Printing Mechanism

Pressing The Release Catches

Release and lift the printing mechanism.

RELEASE CATCHES

Pressing

Pressing

Lift the printing mechanism

004

2 Printer Setup

2.3 Loading The Ribbon

A New Ribbon Module Installation

NEW RIBBON

1. Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.

Notch on left side

Stick on empty ribbon core

2. Wind the ribbon around the empty ribbon core for 2 to 3 circles.

EMPTY RIBBON CORE

Wind the ribbon around the core

3. A ribbon module is assembled as below.

A NEW RIBBON MODULE

RIBBON SUPPLY

RIBBON REWIND

005

2 Printer Setup

Load The Ribbon On The Printer
For Ribbon Supply Module

RIBBON SUPPLY MODULE

1. Place the right-hand side of ribbon first.

Right side

2. Then place the left-hand side of the ribbon.

Left side

Align the ribbon core
to the holder

HOLDER

Push the ribbon to tighten
the spring of the holder

SPRING OF HOLDER

Align the notch of the ribbon core to the spoke

NOTCH OF RIBBON CORE

SPOKE

006

GEAR

Rotate the gear for alignment
if necessary

2 Printer Setup

3. Close the printing mechanism to complete the ribbon supply module loading.

Close the printing mechanism

Load The Ribbon On The Printer
For Ribbon Rewind Module

1. Place the right-hand side of empty ribbon core first.

Right side

RIBBON REWIND MODULE

Align the empty ribbon core
to the holder

HOLDER

007

Push the empty ribbon core
to tighten the spring of the holder

SPRING OF HOLDER

2 Printer Setup

2. Then place the left-hand side of the empty ribbon core.

Left side

Left side

Align the notch of empty ribbon core
to the spoke

3. Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.

Wind to back

NOTCH OF RIBBON CORE

SPOKE

RIBBON REWIND WHEEL

4. Ribbon loading completed.

008

2 Printer Setup

2.4 Loading The Label Roll

A New Label Roll Module Installation

LABEL STOCK LABEL SUPPLY HUB

1. Place the label stock on the label supply hub, attach the label guide plates to the label stock holder.

Place on the ribbon hub

2. A label roll module is assembled as below.

A NEW LABEL ROLL MODULE

009

2 Printer Setup

Load The Label Roll Module On The Printer

1. Release the printing mechanism and lift it.

Open the printing mechanism

2. Place the label roll module on the printer.

Place on the printer

3. Pass the label through the printing mechanism.

Through the printing mechanism

010

2 Printer Setup

4. Pass the label through the label guides and adjust the label guide to the label width. The label guide will help to
prevent the label swaying.

Through the label guides

LABEL GUIDES

5. Close the printing mechanism and top cover to complete the label loading.

Close the printing mechanism

011

2 Printer Setup

2.5 Loading The Label Supply Hub

1" Cores

Loading the label supply hub for 1" cores.

1.5" Cores

Loading the label supply hub for 1.5" cores.

012

2 Printer Setup

2.6 Connecting The Printer To The Host Computer

1. Please make sure that the printer is switched off.

2. Connect the power cord to the AC adapter.

POWER CORD

AC ADAPTER

Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket
of the wall.

POWER ADAPTER

JACK

GE300 THERMAL LABEL PRINTER

PLUG

SOCKET

SLOT

THE WALL

This equipment must be earthed. The power plug must be connected to a properly wired earth ground socket outlet.

※

An improperly wired socket outlet could place hazardous voltages on accessible metal parts.

013

2 Printer Setup

3. Connect the USB/parallel cable to the printer and host computer.

GE300 THERMAL LABEL PRINTER

USB CABLE

PLUG

PLUG

SOCKET

4. Switch on the printer. The LED indicator should now lights up.

USB PORT

PC

Switch on

LED INDICATOR

014

2 Printer Setup

2.7 Installing The Driver

1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD.
Select the icon for the driver file and click it to start the installation.

2. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.
Select "Install printer drivers".

3. Specify your printer model.

Godex GE300

015

2 Printer Setup

4. Specify the port used to connect the printer to the host computer.

5. Enter a printer name and assign the appropriate rights.

Godex GE300

6. Once the installation is complete, a summary of the printer settings is displayed.
Check whether the printer settings are correct and click "Finish" to start copying the driver files.
Wait until copying is complete, then finish the installation.

Godex GE300

Godex GE300

016

2 Printer Setup

7. Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.

Godex GE300

Godex GE300

017

3 Operation Panel

The printer has detected an error.

See Section 3-2. Error Alerts.

3.1 LED Operation Panel

LED OPERATION PANEL

FEED BUTTON

LED INDICATOR

FEED Button

When you press the FEED button, the printer moves the label to the defined stop position.
If you are using continuous labels, pressing the FEED button will move label stock until you release the button again.
If you are using individual labels, pressing the FEED button will move only one label.

If the label does not stop at the correct position, you need to run the auto-detection function on the label stock, please see Section 3.3 Label
Calibration and Self Test.

LED Indicators

LED Indicator Status Description
Green Standby The printer is ready for operation.

Red, Orange

Error

018

3 Operation Panel

3.2 Error Alerts

In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED
indicators and hear some beep signals. Please refer to below table for the error alerts.

Error Light

Colour



Red



Orange

Flashing Frequency



Fast Flashing



Slow Flashing



Light On

LED OPERATION PANEL

LED INDICATOR

LED Indicator Status Description Solution

Media Error

Paper jam.

Settings Error

Memory Error

Print Head Error

Unable to detect the paper.

The ribbon or labels are finished. Replace the ribbon or label roll.

No ribbon is loaded, but thermal
transfer mode is selected as printing
mode.

The memory is full. The printer also
prints the message “Memory full”.

Unable to find file. The printer also
prints the message "Filename cannot
be found".

File name already exists. The printer
also prints the message "Filename is
repeated".

The print head temperature is too
high.

Run the auto-detection function
again.

Possible reasons:
The paper feed roller is blocked.
No gap or black mark could be

detected.

1. To work in thermal transfer mode,
load a ribbon.

2. Alternatively, select the direct
thermal printing mode.

Delete data you no longer need from
the printer memory.

Use the “~X4” command to print a list
of all existing file names. Check
whether the file name is correct.

Change the name of the file and try
storing it on the printer again.

Wait for the print head to cool down
to operating temperature. The printer
will then switch to standby mode and
the LED will stop flashing.

019

3 Operation Panel

3.3 Label Calibration and Self Test

Label Calibration

The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.

Self Test

Self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.

1. Check that the label stock is loaded correctly.

2. Switch off the printer.

3. Switch the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release the FEED
button. The printer will now measure the label stock and store the label height.

4. Once the printer has successfully measured the label stock, it will print a self-test label.
The contents of a self-test printout are listed below.

Model & Version

USB ID setting

Serial port setting

MAC address of Ethernet port

IP protocol setting

IP address of Ethernet port

Gateway setting

Netmask setting

Number of DRAM installed

Image buffer size

Number of forms

Number of graphics

Number of fonts
Number of Asian fonts
Number of Databases

Number of Scalable fonts

Free memory size

Speed, Density, Ref. Point, Print direction

Label width, Form length, Stop position

Cutter, Label Dispenser, Mode

Sensor Setting

Code Page

Printer is on factory default

GE300:GX.XXX
USB S/N:12345678
Serial port:96,N,8,1
MAC Addr:xx-xx-xx-xx-xx-xx
DHCP Enable
IP xxx.xxx.xxx.xxx
Gateway xxx.xxx.xxx.xxx
Sub-Mask xxx.xxx.xxx.xxx
##################################
1 DRAM installed
Image buffer size:1500 KB
0000 FORM(S) IN MEMORY
0000 GRAPHIC(S) IN MEMORY
000 FONT(S) IN MEMORY
000 ASIAN FONT(S) IN MEMORY
000 DATABASE(S) IN MEMORY
000 TTF(S) IN MEMORY
4073 KB FREE MEMORY
^S4 ^H8 ^R000 ~R200
^W102 ^Q100,3 ^E18
Option:^D0 ^O0 ^AD
Reflective AD:1.96 2.84 2.49[0.88_23]
Code Page:850
Default state=Yes

020

4 NetSetting for Ethernet

4.1 Installing The NetSetting software

The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port.
It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow
below steps.

1. Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.

2. Select the icon for the NetSetting installation file and click it to start the installation.

3. Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure.

4. Specify the “Installation Folder".

5. Click ”Next” to start the installation.

6. Once the installation is completed; you will see the NetSetting icon on your desktop.

021

4 NetSetting for Ethernet

4.2 The Interface of NetSetting

Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the
basic information of connected printer and your PC.

Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network
environment. Once a connected Godex printer is detected, it will be listed on the start page.

There are six tabs on the top of interface which can configure different types of network settings. But for the data
security reason, you need correct password to enter the configuration pages.

**** The default password is “1111”, you can change the password later from the “IP Setting” tab.

022

4 NetSetting for Ethernet

IP Setting

The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the
printer. You can also set the printer’s IP address ether by DHCP or by Static IP.

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

**** To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please

contact your network administrator for related network setting information.

* When enabling DHCP, if you find the IP Address as: IP = 169.254.229.88, Netmask = 255.255.0.0,
Gateway = invariable (last value), the IP Address is invalid.

023

4 NetSetting for Ethernet

Alert Path Setting

NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert
messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).
You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab.

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

024

4 NetSetting for Ethernet

Alert Message Setting

For the alert message notification function, you can decide which error cases need to be sent out to the operator.
Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

025

4 NetSetting for Ethernet

Printer Configuration

Set or change the configurations of connected printer. Most of key settings for the printer operation can be done
by this setting page.

GE300

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

026

4 NetSetting for Ethernet

User Command

The “User Command” tab provides a communication interface for operator to control the printer. Input printer
commands in "Input Command" window and press “Send Command” button, the commands will be sent to the
printer.
For some commands that will return response message, the message will be displayed in "Output Message" window.

You can press “Send Command” button to send printer commands via Ethernet port and control the printer
remotely.

027

4 NetSetting for Ethernet

Firmware Download

On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to
update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button.
The printer firmware then can be updated remotely.

BOOT : 1.000a1 F/W : GE300 1.000a

In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer
configurations back to factory default.

028

5 Maintenance And Adjustment

5.1 Cleaning The Print Head

Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer

cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a

good print quality and a longer lifespan of the print head.

Cleaning Steps

Here is how you clean the print head.

1. Switch off the printer.

2. Open the printer cover.

3. Release the printing mechanism and lift it.

4. Remove the ribbon.

5. To remove any label residue or other dirt from the print head (see red arrow), please use a soft lint-free cloth

dipped in alcohol.

To clean the print head

PRINT HEAD

****The print head should be cleaned once a week.

****Please make sure that there are no metal fragments or other hard particles on the soft cloth used to clean the

print head.

029

5 Maintenance And Adjustment

5.2 Troubleshooting

Problem Solution

The printer is switched on but the LED
does not light up.

The LED lights up red and printing is
interrupted.

The label stock passes through the printer
but no image is printed.

The label stock jams during printing.

There is no printed image on some parts
of the label.

There is no printed image on part of the
label or the image is blurred.

♦ Check the power supply.

Please see the Section 2.6

♦ Check the software settings (driver settings) or command codes.
♦ Look for the error alert in the table in Section 3.2. Error Alerts.
♦ Check whether the print mechanism is closed correctly.

Please see the Section 3.2

♦ Please make sure that the label stock is loaded the right way up

and that it is suitable material.

♦ Choose the correct printer driver.
♦ Choose the correct label stock and a suitable printing mode.

♦ Clear the paper jam. Remove any label material left on the

thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.

Please see the Section 5.1

♦ Check whether any label material or ribbon is stuck to the thermal

print head.

♦ Check for errors in the application software.
♦ Check whether the starting position has been set incorrectly.
♦ Check the ribbon for wrinkles.

♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to check whether the thermal print

head will carry out a complete print job.

♦ Check the quality of the print medium.

The printed image is positioned
incorrectly.

A label is missed out during printing.

The printed image is blurred.

♦ Check whether there is paper or dust covering the sensor.
♦ Check whether the label stock is suitable. Contact your supplier.
♦ Check the paper guide settings.

♦ Check the label height setting.
♦ Check whether there is dust covering the sensor.
♦ Run the auto-detection function.

Please see the Section 3.3

♦ Check the darkness setting.
♦ Check the thermal print head for dust or dirt.

Please see the Section 5.1

♦ Check if the ribbon is suitable for label stock.

**** If any problems occur that are not described here, please contact your dealer.

030

GE300/GE330 USER MANUAL

Model

GE300

GE330

Print Method

Thermal Transfer/Direct Thermal

Resolution

203dpi(8dots/mm)

300dpi(12dots/mm)

Print Speed

3IPS(76.2 mm/s)

Print Width

4.25”(108mm)

4.16”(105.7mm)

Print Length

Min. 0.16”(4mm)**; Max. 68”(1727mm)

Min. 0.16”(4 mm)**; Max. 30”(762mm)

Memory

Flash

8MB Flash(4MB for user storage)

SDRAM

16MB SDRAM

by auto sensing or programming

Width

1“(25.4mm)Min.-4.64“(118mm)Max.

Thickness

Label Roll Diameter

Max. 5”(127mm)

Core Diameter

1”, 1.5”(25.4mm, 38.1mm)

Types

Wax, wax/resin, resin

Length

360”(110m)

Width

1.18”Min-4.33”(30mm-110mm)Max

Ribbon Roll Diameter

1.57“(40mm)

Core Diameter

0.5”(12.7mm)

Printer Language

EZPL, GEPL, GZPL auto switch

Label Design Software

Driver

DLL

Bitmap Fonts

downloadable from the software

Ethernet

Function Key: FEED

Unicode UTF8, UTF16BE、UTF16LE

APPENDIX

PRODUCT SPENIFICATIONS

5 IPS (102mm/s)

Media

Ribbon

Software

Resident Fonts

Download Fonts

Barcodes

Sensor Type

Code Pages

Types

Bitmap Fonts

TTF Fonts

Asian Fonts

TTF Fonts

1-D Bar codes

2-D Bar codes

Fixed transmissive
Adjustable reflective sensor (full range)

Continuous form, gap labels, black mark sensing, and punched hole; label length set

0.003”(0.08mm)Min.-0.008”(0.20mm)Max.

GoLabel (for EZPL only)

Vista, Windows 7, 8.1 and 10 , Windows Server 2012, 2016, MAC, Linux

Win CE, .NET, Android, Windows Mobile, Windows XP / VISTA / Windows 7 /

Windows 8.1 / Windows 10
6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A&B
Bitmap fonts 0°, 90°, 180°, 270° rotatable, single characters 0°, 90°, 180°, 270° rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions

TTF Fonts (Bold / Italic / Underline ). 0°,90°, 180°, 270° rotatable
0°, 90°, 180°, 270° rotatable, single characters 0°, 90°, 180°, 270° rotatable

6x16, 24x24. Traditional Chinese (BIG-5), Simplified Chinese(GB2312), Japanese (S-JIS),
Korean (KS-X1001)
0°, 90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions

TTF Fonts (Bold / Italic / Underline ). 0°,90°, 180°, 270° rotatable

China Postal Code, Codabar, Code 11, Code 32,Code 39, Code 93, Code 128 (subset A, B, C),
EAN-8, EAN-13, EAN 8/13 (with 2 & 5 digits extension), EAN 128, FIM, German Post Code,
GS1 DataBar, HIBC, Industrial 2 of 5 , Interleaved 2-of-5 (I 2 of 5), Interleaved 2- o-f 5 with
Shipping Bearer Bars, ISBT – 128, ITF 14, Japanese Postnet, Logmars, MSI, Postnet, Plessey,
Planet 11 & 13 digit, RPS 128, Random Weight, Standard 2 of 5, Telepen, UPC-A, UPC-E,
UPC-A and UPC-E with EAN 2 or 5 digit extension, UCC 128, UCC/EAN-128 K-Mart

Aztec code, Code 49,Codablock F , Datamatrix code, MaxiCode, Micro PDF417,
Micro QR code, PDF417,QR code, TLC 39

CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257

sensor

,GDPL optional

Graphics

Interfaces

Control Panel

Resident graphic file types are BMP and PCX, other graphic formats are

Serial port: RS-232(DB-9)
USB2.0

One Tri-color LED: Power(Green, Orange and Red)

Calibration Button

Appendix

GE300/GE330 USER MANUAL

Model

GE330

Operation Temperature

41°F to 104°F(5°C to 40°C)

Storage Temperature

-4°F to 122°F (-20°C to 50°C)

Operation

30-85%, non-condensing

Storage

10-90%, non-condensing

Agency Approvals

Height

Width

Weight

1.8Kg ,excluding consumables

Power

Auto Switching 100-240VAC, 50-60Hz

APPENDIX

PRODUCT SPENIFICATIONS

Environment

Humidity

Dimension

Options

Length

GE300

CE(EMC)、FCC Class A、CB、UL、cUL、CCC

9.88”(251mm)

6.46”(164mm)

7.87”(200mm)

Cutter(Dealer Install)
External label unwind stand
External label rewinder
Bluetooth
Wireless LAN (IEEE 802.11 b/g/n)
Real Time Clock (RTC) (Dealer Install)
Left Alignment Printing Mechanism(Factory Install)

****Specifications are subject to change without notice. All company and/or product names are trademarks and/or
registered trademarks of their respective owners.
****Minimum print height specification compliance can be dependent on non-standard material variables such as
label type, thickness, spacing, liner construction, etc. Godex is pleased to test non-standard materials for
minimum height printing capability.

Appendix

Pinout Description

Connector Type :

Type B

Default settings：

Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF
protocol and RTS/CTS

RS232 Housing(9-pin to 9-pin)

DB9 Socket

DB9 Plug

Pin NO. 1 2 3 4

Function

VBUS

D-

D+

GND



USB



Serial Port

­RXD
TXD

DTR

GND

DSR

RTS

CTS

RI

Computer



Ethernet

PIN NO. FUNCTION

1 Transmit Plus
2 Transmit Minus
3 Receive Plus
4 Bias of Transmission
5 NC

1
2
3
4
5
6
7
8
9

+5V, max 500mA

1
2
3
4
5
6
7
8
9

TXD
RXD
N/C

GND

RTS

CTS

RTS
N/C

Printer

6 Receive Minus
7 Bias of Receiver
8 N/C

****The total current to the serial port may not exceed 500mA.