GoDEX G500 User Manual
USER MANUAL
G500 SERIES
User Manual
Version
Issue Date
P/N
: G500 series
: Rev 1.5
: 2013.07.22
: 920-014011-00
TABLE OF CONTENTS
1 Barcode Printer
1-1 Box Content
1-2 Getting To Know Your Printer
2 Printer Setup
2-1 Open The Printer Cover
2-2 Open The Printing Mechanism
2-3 Loading The Ribbon
2-4 Loading The Label Roll
2-5 Installing The Label Supply Hub
2-6 Preparing For Tag Printing
2-7 Connecting The Printer To The Host Computer
2-8 Installing The Driver
3 Operation Panel
3-1 LED Operation Panel
3-2 Label size calibration and Self Test Page
3-3 Error Alerts
4 NetSetting for Ethernet
4-1 Installing The NetSetting Software
4-2 The Interface Of NetSetting
5 Accessories
5-1 Installing The Label Dispenser
5-2 Installing The Cutter
6 Maintenance And Adjustment
6-1 Cleaning The Print Head
6-2 Adjusting The Print Head Pressure
6-3 Adjusting The Print Line
6-4 Adjusting The Cutter
6-5 Troubleshooting
Appendix
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005
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009
010
011
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015
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019
020
026
027
032
036
036
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037
038
G500 Series
P/N : 920-014011-00
Table of Contents
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic compatibility
based on the standards EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006, EN 61000-3-3:2008 and
EN55024:1998/A1:2001/A2:2003, IEC 61000-4-2:2008 series, The equipment also tested and passed in
accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.
G500 SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
IEC 60950-1:2005(2nd Edition)+Am 1:2009, GB9254-2008 (Class A ) ; GB17625. 1-2003; GB4943.1-2011,
EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006, EN 61000-3-3:2008 and EN55024:1998/A1:2001/A2:2003,
IEC 61000-4-2:2008 series, UL 60950-1, 1st Edition, 2007-10-31, CSA C22.2 No. 60950-1-03, 1st Edition, 2006-07,
CFR 47, Part 15
G500 Series
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.
Class A
此为
的措施。
产品，在生活环境中，该产品可能造成无线电干扰，在这种情况下，可能需要用户对其干扰采取切实可行
P/N : 920-014011-00
Declaration
SAFETY INSTRUCTIONS Please read the following instructions carefully.
CAUTION
Keep the equipment away from humidity.
Before you connect the equipment to the power outlet, please check the voltage of the power
source.
Make sure the printer is off before plugging the power connector into the power jack.
It is recommended that you connect the printer to a surge protector to prevent possible
transient overvoltage damage.
Be careful not to get liquid on the equipment to avoid electrical shock.
For safety and warranty reasons, ONLY qualified service personnel should open the equipment.
Do not repair or adjust energized equipment under any circumstances.
G500 Series
P/N : 920-014011-00
Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by
the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
Only use with designated power supply adapter model.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Safety Instructions
1 Barcode Printer
1-1
Box Content
Please check that all of the following items are included with your printer.
Barcode Printer
Power Cord
AC Adapter
Ribbon Hubs ( set of 2 )
Empty Ribbon Core
Label Supply Hub
G500 Series
USB Cable
Ribbon
Label Stock
Label Guide Plates ( set of 2 )
Quick Reference Guide
CD ( with QLabel software / user manual )
Barcode Printer
1
1 Barcode Printer
1-2
Getting To Know Your Printer
Device Overview
OPERATION PANEL
Front View
G500 Series
TOP COVER
FRONT COVER
COVER OPEN BUTTONS
Release buttons for opening the printer cover
Rear View
POWER SWITCH
- ON
- OFF
FAN-FOLD LABEL INSERT
Feed slot for external label feeding
ETHERNET PORT*
SERIAL PORT ( RS-232 )*
USB PORT
POWER JACK
NOTICE
The combination of connection ports may vary with printer model.
Barcode Printer
2
1 Barcode Printer
Open The Printer Cover
RIBBON MODULE
- RIBBON FEED MECHANISM
- RIBBON HUB
- EMPTY RIBBON CORE
G500 Series
LABEL SUPPLY MODULE
- LABEL SUPPLY HUB
- LABEL GUIDE PLATES ( SET of 2 )
ADJUSTMENT SCREW ( LEFT )
Screw for adjusting the print head pressure
Open The Printing Mechanism
RELEASE CATCH ( LEFT )
PRINTING MECHANISM
RIBBON SUPPLY HUB
PLATEN
ADJUSTMENT SCREW ( RIGHT )
Screw for adjusting the print head pressure
RELEASE CATCH ( RIGHT )
ADJUSTMENT SCREW
Screw for adjusting
the print line
LABEL GUIDE ( LEFT )
LABEL GUIDE ( RIGHT )
LABEL SENSOR
Movable
Barcode Printer
3
2 Printer Setup
2-1
Open The Printer Cover
Pressing The Cover Open Buttons
Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the
printer housing and lift the cover.
Pressing the button
Pressing the button
COVER OPEN BUTTONS
Release buttons for opening the printer cover.
Lift the printer cover backward
G500 Series
2-2
Open The Printing Mechanism
Pressing The Release Catches
Release and lift the printing mechanism.
RELEASE CATCHES
Lift the printing mechanism
Pressing
Pressing
Printer Setup
4
2 Printer Setup
2-3
Loading The Ribbon
A New Ribbon Module Installation
Place the new ribbon on the hub which forms a ribbon supply hub.
G500 Series
Place on the hub
RIBBON SUPPLY HUB
RIBBON HUB NEW RIBBON
Place the empty ribbon core on the hub which forms a ribbon rewind hub.
Place on the hub
RIBBON FEED MODULE
EMPTY RIBBON CORERIBBON HUB
Stick the ribbon supply hub on the ribbon rewind hub and wind the rewind hub 2~3 circles.
Wind the ribbon around the core
Printer Setup
5
2 Printer Setup
Install The Ribbon On The Printer
Place the ribbon supply hub at the back of the printing mechanism.
G500 Series
Insert into the printing mechanism
Pass the ribbon supply hub under the print head.
Insert the ribbon rewind hub on the ribbon feed mechanism.
Close the printing mechanism, making sure that it clicks into place.
Place on the printing mechanism
Wind to the back
RIBBON FEED MECHANISM
Printer Setup
6
2 Printer Setup
2-4
Loading The Label Roll
A New Label Roll Module Installation
Place the label stock on the label supply hub, attach the guide plates to the label stock holder.
G500 Series
LABEL STOCK
Place on the ribbon hub
LABEL SUPPLY HUB
LABEL GUIDE PLATES
Install The Label Roll Module On The Printer
Now load the label stock into the printer.
Place on the printer
Printer Setup
7
2 Printer Setup
Release the printing mechanism and lift it.
Pass the labels through the label guides up to the tear-off plate.
Adjust the label guides to the label width.
G500 Series
Through the label guides
Close the printing mechanism.
LABEL GUIDES
Close
Printer Setup
8
2 Printer Setup
2-5
Installing The Label Supply Hub
1" Cores
Installing the label supply hub for 1" cores.
G500 Series
1.5" Cores
Installing the label supply hub for 1.5" cores.
3" Cores
Installing the label supply hub for 3" cores.
Printer Setup
9
2 Printer Setup
2-6
Preparing For Tag Printing
In tag printing, the tag hole indicates the height of a label. During adjustment, the sensor must therefore be positioned
directly below the tag hole as shown in the illustration. The tag hole should be at least 3 mm in diameter to ensure
correct functioning.
SENSOR POSITION
G500 Series
Printer Setup
10
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