Completing the Installation
1. After the initial installation, be sure to check the pump operation by filling the
sump with water and observing the pump through one full cycle. When using the
Ultimate Sensor, the pump should run for 10 seconds after the water level reaches
the bottom of the sensor rod.
2. Replace the pit cover making sure not to pinch or crimp the pump wire with the
cover. The pit cover either has a ‘hole punch’ that will allow the cord to be
passed through it, or a hole can be drilled in the cover.
U
nderstanding the Warnings & Alarms
AC power is out
There are several causes for power
failure. The most common causes are
a power outage by the electric
company or a tripped circuit breaker.
Although the Ultimate Controller can
not run the pump, it will sound an
alarm indicating the loss of power.
This will allow the homeowner to
address the problem.
If this warning light and alarm are
on, the control box is not receiving
AC power for one of many reasons:
1. The control box is not plugged in
2. The power to the house is out
3. The circuit breaker to that outlet
has been tripped
4. The ground fault interrupter on
that outlet has been tripped
5. A power brownout is taking place
Power Failure Alarm slide switch
When the controller is not receiving
AC power, the monitoring features
and the audible alarms are powered
by the 9-volt battery. This type of battery will power the controller for many hours,
but not indefinitely. Once the source of the AC power alarm is determined, it is
suggested that the Power Failure Alarm slide switch be turned to the OFF position
until the power is restored. This will preserve the battery and silence the alarm.
When AC power is restored, slide this switch back to the ON position.
Note: If the AC power is restored and the slide switch is in the OFF position, the alarm
and light for the 9-volt battery warning will activate, even if the battery is good. This
is a reminder to reset the alarm. Slide the switch to the ON position. If the battery is
good, the light will go out. If the alarm continues to sound, replace the battery.
The system is operating
This light should be ON and flashing at all times. It is included to indicate that the
system is monitoring the sump conditions. This light will not illuminate when:
1. The power is out and the Power Failure Alarm slide switch is in the OFF position
2. The power is out and the 9V battery is discharged
3. The controller is not functioning. Contact the Glentronics service department
The 9-volt battery is low
1. The 9-volt battery located in the top of the control box is coming to the end of
its useful life. Replace it with a new 9-volt alkaline battery.
2. The Power Failure Alarm switch is in the OFF position. It must be in the ON
position at all times, except when silencing an actual power failure condition.
Pump or sensor problem
This key feature monitors the time that the sensor has been activated. It is unusual
for a pump to run for 10 or more minutes continuously. This can occur for many
different reasons. Either the sensor has a large amount of debris stuck to it, there is
a mechanical problem with the pump, or there is a problem with the plumbing
connections. Please refer to the Troubleshooting Guide.
Controller has lost signal from sensor
This alarm will sound if the controller has detected a weak signal or has lost the
signal from the sensor. Check for a secure connection between controller and sensor
wire or clean the sensor rod.
Ultimate Sensor
The Ultimate Sensor uses a unique, patented, smart sensor that has
no moving floats. A single 3.5” corrosion proof, stainless steel,
sensor rod will detect virtually any liquid. It’s imbedded smart
sensing software adjusts to the harshest conditions regardless of any
accumulated coating. The ball shaped sensor has a 10’ cord that
includes a connector that can be separated from the controller when
the cord needs to be threaded through small openings.
Note: When mounting the Ultimate Sensor, position the bottom of the
sensor rod at the height you want the pump to activate.
Installing the Ultimate Sensor
The PHCC Pro Series Ultimate Sensor is easy to install by using the
enclosed stainless steel hose clamp.
1. Hold the ball shaped sensor to
the discharge pipe so that the
sensor rod is below the ball.
2. Secure the sensor rod to the pipe
with the enclosed hose clamp,
but do not completely tighten
the clamp at this time. Be sure
to place the drive mechanism of
the clamp on the opposite side of
the sensor. This will allow the
extra material of the clamp to be
as close as possible to the sensor
once it is completely tightened.
3. Position the sensor to a level
where the bottom of the sensor
rod is no lower than 3” above the
bottom of the pump. To avoid
debris pouring onto the sensor, it
should be positioned on the side
opposite the drain tile.
Note: It is important to mount
the sensor below the drain tile
that empties into the pit.
Mounting it above the drain tile
would allow water to fill the drain
tile before the pump is activated
to pump out the water.
4. Once the sensor is in the desired position, tighten the clamp. Do not over
tighten.
Note: Do not
attempt to use sensors or float switches other than the Ultimate Sensor
with this controller.
The Ultimate Solid State Controller Model # USC3
The benefit of this controller is that it will sound an alarm when problems exist or
maintenance is needed. The controller will also run the pump once a week for
approximately four (4) seconds. This test will exercise the pump and help ensure the
pump is working properly.
The PHCC Pro Series Ultimate Solid State Controller features a series of warnings
(audible and visual) that pinpoint potential problems with the pump, sensor and
power conditions. The controller will sound an alarm when power has been
interrupted, when the pump has run for more than 10 minutes continuously, when
the 9V battery is low or if the controller detects a weak or no signal from the sensor.
The 9V battery (sold separately) runs the controller during a power outage, allowing
it to sound an alarm if the circuit breaker trips, the controller is not plugged in
securely, or the home’s power is interrupted.
Note: The 9V battery will only power the controller, not the pump.
Installing the Ultimate Solid State Controller
1. Mount the controller to the wall through the 2 holes on the cabinet using the
proper mounting hardware for the application. The controller should be mounted
at least 4⬘ from the floor and within 4’ of the outlet.
2. Open the plastic door on the top of the unit and using a flat head screwdriver
adjust the dial to select the number of seconds that the pump will run after the
water falls below the sensor. The timer can be adjusted from 5-45 seconds. The
manufacturer default is about 10 seconds. Install a 9V alkaline battery and
replace the plastic door.
3. Plug the control box into a properly grounded, 3-prong receptacle (preferably
with ground fault circuit interrupt). Then, plug the pump into the receptacle on
the control box. Do not use an extension cord.
4. Make sure the Power Failure Alarm slide switch is in the ON position.
Insta
l
l
a
ti
on Instructi
ons
USC3
Ul
ti
m
ate So
l
i
d
State Co
n
tr
o
l
l
er
w
i
th
Ul
ti
m
ate Sen
s
or
Glentronics, Inc.
Lincolnshire, IL 60069
800-991-0466
www.stopflooding.com
1806078 04/2011
Warranty
GLENTRONICS, INC. warrants to the end purchaser that its switch and control unit products are free from defective materials and workmanship for the periods indicated below:
All parts and labor (excluding installation) for a period of:
• 1 year from the date of purchase, when purchased individually for use with another brand of pump
• 3 years from the date of purchase, when purchased with the PHCC Pro Series S3 Series pumps
• 5 years from the date of purchase, when purchased with the PHCC Pro Series S5 Series pumps
The defective product must be returned directly to the factory, postage prepaid with the original bill of sale or receipt to the address listed below. GLENTRONICS, INC., at its option,
will either repair or replace the product and return it postage prepaid.
Conditions
The unit must be shipped, freight prepaid, or delivered to GLENTRONICS, INC. to provide the services described hereunder in either its original carton and inserts, or a similar package
affording an equal degree of protection.
The unit must not have been previously altered, repaired or serviced by anyone other than GLENTRONICS, INC., or its agent; the serial number on the unit must not have been altered or
removed; the unit must not have been subject to accident, misuse, abuse or operated contrary to the instructions contained in the accompanying manual.
The dealer's dated bill of sale, or installers invoice must be retained as evidence of the date of purchase and to establish warranty eligibility.
This warranty does not cover product problems resulting from handling liquids hotter than 104 degrees Fahrenheit, handling inflammable liquids, solvents, strong chemicals or severe
abrasive solutions; user abuse; misuse, neglect, improper maintenance, commercial or industrial use; improper connection or installation, damages caused by lightning strikes; excessive
surges in AC line voltage; water damage to the controller; other acts of nature, or failure to operate in accordance with the enclosed written instructions.
GLENTRONICS, INC. WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTIES ON THIS PRODUCT. SOME
STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INDIRECT DAMAGE. THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS EXPRESS WARRANTY SHALL
BE EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. THIS CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY, OR OF ANY IMPLIED WARRANTY NOT EXCLUDED HEREIN, SHALL BE LIMITED TO
REPAIR OR REPLACEMENT OF THE PRODUCT.
For information or service contact:
Glentronics, Inc., 645 Heathrow Drive, Lincolnshire, IL 60069 800-991-0466
Model No. USC3 Serial No. _________________________________________ Purchase Date _________________________
*Consult a licensed electrician.
If the above solutions do not solve the problem, contact Glentronics customer service 800-991-0466, option 3.
Troubleshooting
Pump is not plugged in
Water is not high enough to activate the pump
O
pen circuit
Poor power source
Low voltage
B
ad power cable
Locked impeller
Defective float switch
Defective pump
Locked impeller
I
ncorrect power supply
Overburdened due to heavy sand content in the water
Pump running continuously with no water present
Sensor is mounted too low
W
ater flowing back from pipe
Malfunctioning sensor rod
Clogged or frozen discharge
B
locked intake strainer
Check valve installed with no air bleed hole in
p
ipe or pump
Check valve is stuck or installed upside down
Sensor rod is obstructed with large amount of debris
Check valve on secondary pump will not close
and water re-circulates within the system
Worn impeller
Partially blocked impeller
Clogged or frozen discharge
Broken or leaking pipe
Low power voltage
Check valve installed with no air bleed hole in
pipe or pump
Check valve is stuck or installed upside down
Pump is air locked
Check valve on secondary pump will not close
and water re-circulates within the system
Blocked intake screen
Broken impeller
Pump is experiencing an anti air lock safety
feature
The pump will not start or run
Thermal protector tripping or
n
ot functioning
P
ump starts and stops too
frequently
Pump will not shut off
Insufficient or no water
volume
Abnormal sound or vibration
Pump unexpectedly turns off
for 5 seconds
Plug pump in properly (see instructions)
Make sure float switch is positioned properly
C
heck circuit breaker or fuse, and GFI reset button
Check circuit line wires and cable*
Check line wires and source voltage*
R
eplace with new cable*
Remove strainer and clear obstruction
Replace float switch with new float switch
R
eplace pump with new pump
Remove strainer and clear obstruction
Check power supply source and voltage
U
se water filter or replace with a higher wattage pump
Check sensor rod
Raise sensor or adjust timer
Install or replace check valve
Replace sensor rod with new sensor
Clear blockage or thaw frozen line
Clear debris from intake strainer
Drill a bleed hole in the discharge pipe, or clean debris from the existing
hole in the pipe or pump
R
everse or replace check valve. Make sure the check valve is installed
w
ith the flow arrow pointing up and out of the pit.
Clean debris from sensor rod
Replace the check valve on the secondary pump
Replace impeller & adjust spacing between impeller and cover
Remove strainer and clear obstruction
Clear blockage or thaw frozen line
Repair piping
Check power voltage, wires and cable condition
Drill a bleed hole in the discharge pipe, or clean debris from the existing
hole in the pipe or pump
Reverse or replace the check valve. Be sure check valve is installed with
flow arrow pointing up and out of the pit
Remove debris from the air bleed hole
Replace the check valve on the secondary pump
Clear debris from intake screen
Replace impeller with new one
Pump is frequently cycling on and off. The controller has a safety feature
that turns the pump off for 5 seconds if it detects a possible air lock.
This is normal. No action is required.
(Always unplug the pump from the controller before performing any maintenance)
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